Trade Secrets Podcast

Starting a career as a travel advisor is exciting, but it can also feel like drinking from a fire hose. From picking the right education programs and mastering daily organization to sending clients to a destination you’ve never set foot in — where do you even begin? On this episode of Trade Secrets, co-hosts Emma Weissmann and Jamie Biesiada sit down with Henley Vazquez, co-founder of host agency Fora, to break it all down.

Thanks to our friends at Travefy for helping us solicit travel advisor questions this season. 

This episode was sponsored by Travel Insur...

As a travel advisor or supplier, what are your most pressing legal questions? That was the question posed to attendees at Future Leaders in Travel, an event for young travel advisors and suppliers powered by Travel Weekly’s sister publication, TravelAge West.

Co-host Emma Weissmann was on-site at the event, held in late August in Mexico’s Riviera Maya, and sat down during the general session with Stephanie Hankins, an attorney and travel advisor at Fora, to tackle attendees’ legal questions. Hankins addresses the importance of creating iron-clad terms and conditions, how to properly classify independent contractors, how to...

Picking a niche – or two – is a solid strategy for any agency business. This week on Trade Secrets, co-hosts Emma Weissmann and Jamie Biesiada break down the benefits of specialization with Avoya’s Mickey McBride and top producer Dana Dziegiel. They cover everything from finding the right specialties to identifying great supplier partners and up-and-coming markets.

Thanks to our friends at Tern for helping us solicit travel advisor questions this season. https://tern.travel/

This episode was sponsored by Travel Insured International. https://www.travelinsured.com/

Further resources

Dana Dziegiel on Instag...

This week, Trade Secrets is coming to you from the halls of the Aria Resort & Casino at Virtuoso Travel Week. Co-host Jamie Biesiada is joined by guest host Johanna Jainchill, Travel Weekly’s editor in chief, and Virtuoso’s own David Kolner and Misty Belles. They cover the latest luxury travel trends, from the hot fall season to “maxxing” and beyond.

This episode was sponsored by Travel Insured International. 

Further resources

Virtuoso on the web, on Instagram and on TikTok

Email Virtuoso’s public relations department

Mentioned in this episode:

This week on Trade Secrets, Kimberly Wilson Wetty discusses her transition from being the longtime co-owner and co-president of Valerie Wilson Travel (VWT) to her newest venture, Keep Wondering Why. Wetty reflects honestly on the decision to sell VWT – which was first acquired by another family-owned business before transitioning to ownership by Chase Travel Group – and making the choice to branch out on her own. This episode also delves into Wetty’s passion for ensuring that all travelers feel welcomed and respected.

This episode was sponsored by Travel Insured International. https://www.travelinsured.com/

Further resourc...

Inspired by a listener question from travel advisor Megan Vatnsdal, owner of Onyx & Evergreen Travel, Trade Secrets explores what’s going on with travel agency bookings. Join co-hosts Emma Weissmann and Jamie Biesiada in conversation with Cruise Planners’ Michelle Fee and Oasis Travel Network’s Ryan Ranahan, who offer a birds-eye view of what their advisors are experiencing right now, for the rest of the year and even into 2027 and 2028.

This episode was sponsored by National Geographic-Lindblad Expeditions.

Further resources

Cruise Planners

Oasis Travel Network

Ryan Ranahan on LinkedIn

...

The world of entertainment travel can be similar to both luxury leisure and corporate travel, but don’t be fooled: it’s really a beast of its own. This week on Trade Secrets, delve into the world of entertainment travel and everything it entails, from multimillion-dollar contracts and high security clearances to catering to multi-page hotel riders and booking transfers for dogs. Co-hosts Emma Weissmann and Jamie Biesiada are joined by MD Travel Services’ Michael Dovey, Travel Princess Inc.’s Wendy Nyi-Baylock and ALTx Collective’s Corey Slee, all advisors under Global Travel Collection’s entertainment division. This episode was recorded...

In this episode of Trade Secrets, recorded in person at Global Travel Collection’s Arrive conference at the Fairmont Austin in June, get an update on all things GTC from president Angie Licea. From the labor of (mostly) love that was the GTC brand unification, uniting several agencies that sell $2.4 billion annually, to the Legacy in Motion program, which helps advisors both grow and sell their businesses, Licea offers an inside look at everything going on at the New York-based host agency. Then, she takes on several listener questions, ranging from breaking into ultra-high-net-worth travel to top holiday destinations. An...

Six months into the year, Trade Secrets co-hosts Emma Weissmann and Jamie Biesiada look at the trends dominating 2026 so far, including shorter booking windows, a younger demographic for all-inclusives and the state of domestic travel. Plus, the hosts share a sneak peek at what’s in store for the rest of season seven.

This episode was sponsored by Brendan Vacations. 

Further resources

The Travel Weekly team

Articles mentioned in this episode:

The hantavirus outbreak onboard MV Hondius, operated by Oceanwide Expeditions, has been in the headlines for the past few weeks. Should travel advisors be talking to their cruising clients about the outbreak? How should they address concerns, and should they be worried about a real threat to public safety?

Find out all of this – plus, why cruise lines in particular tend to get an increasing amount of media coverage, and why expedition cruises may be more likely to have an outbreak – during our conversation with travel advisor Urvshi Marwah of The Suite Sojern.

This episode was...

In this episode, co-hosts Emma Weissmann and Jamie Biesiada chat with Jim Augerinos of Perfect Honeymoons (aka Mr. Honeymoon) about his start in travel, keeping up with the latest on agentic AI and being a SMIT (IYKYK).

While Trade Secrets usually invites listeners to ask questions that are answered on the show by industry experts, enjoy the occasional “After Dark” episode, featuring casual chats — and drinks — with guests from around the travel industry.

This episode was sponsored by Tourism Cares. 

Further resources

Jim Augerinos on Facebook and Instagram

Mentioned in this e...

How can advisors break into the world of ultra-high-net-worth travel? Embark Beyond’s Jack Ezon addresses the connection economy, how to speak to this discerning group of clients and why, as he says, “All my success is made up of failure.”

This episode was sponsored by AmaWaterways. 

Further resources

Find Jack Ezon on Instagram or via email

Embark Beyond on the web

Mentioned in this episode:

Trade Secrets is on a quick break this week, so please enjoy this encore episode. Here’s the article Jamie mentions in her updated intro, “How Substack became the hottest social media platform.”

In this episode, Trade Secrets is all about content — and why travel advisors should get theirs off social media and into an email newsletter. Kayla Douglas, director of content for SmartFlyer in New York, delves into the world of Substack with co-hosts Emma Weissmann and Jamie Biesiada.

This episode was sponsored by AmaWaterways. 

Further resources

Kayla Douglas’ email, Instagram a...

River cruising is one of the fastest-growing verticals for many travel agencies. In this episode, listeners will hear from Hank Schrader, who owns Dream Destinations with his wife, Anne, about their success in the space — all thanks to blogging.

This episode was sponsored by AmaWaterways. 

Further resources

Hank Schrader's website, blog and email

Mentioned in this episode:

Need advice?

This week on Trade Secrets After Dark, co-hosts Emma Weissmann and Jamie Biesiada welcome Travel Weekly’s own Johanna Jainchill, the publication’s newly minted editor in chief. Get to know Jainchill, her vision for Travel Weekly’s editorial strategy and why the Bolivian military once picked her up after inadvertently crossing a border on foot (no, really!).

While Trade Secrets usually invites listeners to ask questions that are answered on the show by industry experts, enjoy the occasional “After Dark” episode, featuring casual chats — and drinks — with guests from around the travel industry.

This episode was sp...

What’s your plan for your business when you retire, or you’re unable to run it anymore?

In this episode, the second in a two-part series on succession planning, hear from industry attorney Tom Carpenter. He discusses some of the varying ways agency owners prepare their businesses for the next step, and gives practical advice on how to make the transition smoother.

This episode was sponsored by AmaWaterways. 

Further resources

Find Tom Carpenter:

Mentioned in this episode:

What’s your plan for your business when you retire, or you’re unable to run it anymore?

In this episode, hear from mother-and-daughter duo Stacey and Sami Ray of Sisterhood Travels as they discuss their personal paths on the vital, albeit often overlooked, process of succession planning within a successful travel agency. 

Next episode, tune in to hear from a travel industry attorney who’s an expert in succession planning.

This episode was sponsored by AmaWaterways. 

Further resources

Sisterhood Travels on the web and via email

Stacey R...

How closely have you read your contract with your host agency? Does it have a non-compete clause? How about a detailed plan for termination?

In the season seven premiere of Trade Secrets, we’re digging into the fine print that every travel advisor needs to watch out for. We’re joined by Marcie Muensterman, travel advisor, coach and host of the No BS Travel Advisor Podcast, to identify host agency red flags. Welcome back to a brand-new season!

Thanks to our friends at Coastline Travel Group for helping us solicit travel advisor questions this season. 

Trade Secrets is on a winter break but will return with new episodes in just two weeks, on Monday, Feb. 16. Until then, please enjoy this old favorite.

New travel advisors, look no further than this episode of Trade Secrets for advice on everything from setting up your business, to finding clients, to prioritizing fam trip destinations. Co-hosts Emma Weissmann and Jamie Biesiada are joined by KHM Travel Group’s Bill Coyle, vice president of agent engagement, to tackle listener questions on that and more.

This episode was sponsored by the Globus family of brands. 

F...

Trade Secrets is on a winter break but will return with new episodes in early 2026. For now, enjoy some old favorites.

Welcome to season five of Trade Secrets. In this episode, hosts Emma Weissmann and Jamie Biesiada welcome Nexion Travel Group president Jackie Friedman on the show to talk about the value of travel advisors. They discuss the modern history of the profession and the evolution from “agent” to “advisor,” then answer listener questions about standing out from the crowd, how advisors can sell their own value and what makes a good elevator pitch.

This episode...

Trade Secrets is on a holiday break but will return with new episodes in early 2026. For now, enjoy some old favorites.

When it’s time to expand your business, what’s the best way to do it? Should you hire independent contractors, employees or assistants? Then, once they’re onboarded, how do you effectively train — and, subsequently, trust — your new people? All that and more is covered in this week’s Trade Secrets, when co-hosts Emma Weissmann and Jamie Biesiada talk business expansion with Julie Lanham, president of Vacations to Remember in Augusta, Ga.

This episode was...

Trade Secrets is on a holiday break but will return with new episodes in early 2026. For now, enjoy some old favorites.

This week, Trade Secrets takes on the world. Jennifer Doncsecz of VIP Vacations returns to the podcast to discuss her specialty: destination weddings and honeymoons. She talks about everything from getting started selling destination weddings and honeymoons, to turning those travelers into clients for life. Then, she answers a number of listener questions about destinations, ranging from the benefits of visiting a spot before selling it, qualifying for fam trips and where to send clients headed...

What does the new year have in store for travel advisors? On this week’s episode of Trade Secrets, the last of season six, co-hosts Emma Weissmann and Jamie Biesiada give an overview of 2025 trends and break down their predictions for 2026. Will 2025’s bumpy road continue? Who will most influence travel decisions? What type of travel will continue to explode in popularity? Find out the answers to those questions — and more — on this week’s episode.

Trade Secrets will take a break after this episode, sharing some old favorites until season seven begins in early 2026. Happy holidays!

This...

This is the final episode of the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a five-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts. Trade Secrets used Host Agency Reviews’ list of technology providers as a basis for this season.

This week’s featured company is Travel Industry Solutions, represented by CEO and founder Sheila Folk.

Trade Secrets will be back next week...

This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a five-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.

This week’s featured company is VacationCRM, represented by general manager Stephen Kelly.

Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profi...

This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a five-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.

This week’s featured company is VacationPort (formerly Passport Online), represented by Sarah Bauman, vice president of product management for the company.

Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this...

This season, the aptly named Trade Secrets Tech Summit is all about technology. But this week, co-hosts Emma Weissmann and Jamie Biesiada delve into how Brownel in Birmingham, Ala., completely modernized its tech stack with Chief Operating Officer Rene Alldredge. Learn about identifying the gaps that technology can fill, the “pit of despair” many agencies face and coming out on the other side of a major tech overhaul.

This episode was sponsored by Windstar Cruises. 

Further resources

Visit Brownell on the web

Email Rene Alldredge

Trade Secrets Tech Summit episo...

This week on Trade Secrets After Dark, co-hosts Emma Weissmann and Jamie Biesiada dig into all things luxury travel with David Kolner, Virtuoso’s executive vice president of strategic communications. From wellness and ultraluxe travel to reality television-inspired trips, they cover a lot of ground — including where to find the best chocolate martinis, tiki drinks and ciders. While the Trade Secrets Tech Summit is still ongoing, enjoy the occasional “After Dark” episode, featuring casual chats — and drinks — with guests from around the travel industry.

This episode was sponsored by Windstar Cruises. 

Further resources

Virtuoso on th...

This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a five-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.

This week’s featured company is Travelport, represented by Andrew Jordan, chief product and technology officer for Travelport.

Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a tech...

With AI, automation and new platforms emerging every day, how can travel advisors ensure their businesses remain personal, authentic and human? Explore that question and more during this episode of the Trade Secrets Tech Summit, which is a recording of a panel moderated by Trade Secrets co-hosts Emma Weissmann and Jamie Biesiada. During the panel, which features Jenn Lee of Travel Planners International and Vacation Planners, Tern’s David Shull, and Travefy’s David Chait, panelists tackle practical ways to blend high tech with high touch.

Note: This panel was originally livestreamed during Host Agency Reviews’ HAR*Wired...

This week on Trade Secrets After Dark, co-hosts Emma Weissmann and Jamie Biesiada dig into expedition cruising with Rachel Woodward, Lindblad Expeditions’ vice president of field sales. They’ll also share their favorite travel movies (“Titanic,” anyone?), who’s getting up early to go for a hike and what caffeinated beverage they’re drinking. While the Trade Secrets Tech Summit is still ongoing, enjoy the occasional “After Dark” episode, featuring casual chats — and drinks — with guests from around the travel industry.

This episode was sponsored by Europe Express. 

Further resources

Rachel Woodward on LinkedIn and Facebook...

This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a five-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.

This week’s featured company is Viator, represented by Chief Commercial Officer Sarah Dines.

Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a...

This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a five-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.

This week’s featured company is TravelJoy, represented by CEO Dayo Esho.

Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profil...

This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.

This week’s featured company is FamGuru, represented by founder Carrie Wallace.

Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profil...

This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.

This week’s featured company is LUXPages, represented by Dora Karanikas.

Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, adviso...

This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.

This week’s featured company is Expedia’s Travel Agent Affiliate Program (Expedia TAAP), represented by vice president Robin Lawther.

Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a te...

This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.

This week’s featured company is Tres Technologies, represented by founder and CEO Lee Rosen.

Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have...

This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.

This week’s featured company is Brava, represented by founder Jeremy Sulek.

Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profil...

This week on Trade Secrets After Dark, co-hosts Emma Weissmann and Jamie Biesiada tackle the evolution of the travel agency community, the best mai tais in Hawaii and more with Northstar’s Mary Pat Sullivan, executive vice president of marketing and partnerships. While the Trade Secrets Tech Summit is still ongoing, enjoy the occasional “After Dark” episode, featuring casual chats — and drinks — with guests from around the travel industry.

This episode was sponsored by Travel Insured International.

Further resources

Mentioned on this episode:

This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.

This week’s featured company is The Trip Boutique, represented by CEO and co-founder Fernanda Barrence Mutz.

Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology comp...