Superstar Communicator podcast

40 Episodes

By: Susan Heaton Wright

Become an excellent speaking communicator with your audience, clients, colleagues and prospects. Full of invaluable content, this show deals with everything about speaking, and includes interviews with successful entrepreneurs who share their top tips as well as masterclasses from speaker expert Susan Heaton-Wright.

Celebrating International Men's Day

international men's day  is  on 19th November. Not only should we celebrate the men in our lives we should also support  them. I  am joined by Dave Algeo who supports men with their health and mental health. We discuss a number of topics including how we can reach  out  to men who might find it  difficult to discuss their feelings. This is full of content but some key points are:

1. Men will often use humour or alcohol to hide their feelings

2. Remembering to 'nudge' regularly to remind men they need to look after themselves

3. Th...

Recognising others emotions from non-verbal cues

We are joined by Dr Paddy Ross, Associate director of psychology at Durham University. Paddy has done a lot of work on how children learn to read emotions. He highlights the fact that before a certain age, sound is more important than non-verbal cues.

We don't exclusively communicate with what we say but how we say it - and hand gestures, facial expressions and body language play a big role in this. Some highlights include:

1. Wearing a mask (during covid) or not makes little difference in reading emotions because we use our eyes, gestures and...

Speaking and Engaging with International Clients

Do you wish to engage and make more impact with international clients? In this podcast episode Susan Heaton-Wright shares top tips and case studies to ensure you have invaluable engagement with your clients; whether they speak English as their first language or not. She uses examples of working with clients in North America, the Middle East and Myanmar.

Tips include:

* Modifying the way you speak and the language you use to ensure everyone understands you.

* Read the room; be aware of what is going on in the room, and modify what you do...

Lessons to lean into your influence with Joel Green

Joel Green is the CEO of pro level training, the National Director of Nike sports camps, a former professional basketball player, and renowned motivational speaker. He endured significant trauma as a child, and experienced unacceptable racism, yet went on to have a successful basketball career and  to alter his mindset and "Filter". This is such a powerful tool he developed, where he was able to focus on the good rather than continue to be impacted by the appalling acts he witnessed and experienced. Three of many highlights are:

1. Use dark moments to get aways from them even m...

Managing Microaggressions as a leader with Joanne Lockwood

Microaggressions cause harm in the workplace. What might appear to be a tiny comment; if repeated, undermines someone's confidence. In this incredible podcast discussion with Joanne Lockwood 

We discuss:

* What Microaggressions are

* The impact on individual talent and the team

* Ways we, as leaders can manage these so we have an inclusive, effective workforce.

Here is a transcription of the podcast

You can contact Joanne's company SEE Change Happen here

Connect with Joanne on Linkedin Here

Remember you can grab your copy of o...

Top tips for Leading New Graduates

Early September is the time new graduates are employed in their graduate roles. These young people are the "COVID generation" whose degrees were studied, in part, online. And it is even more important to support and demonstrate positive leadership to these talented young people.

I am joined by Nick Simon

He is a recent graduate who has researched his friends' experiences and what they need in the way of information and support to thrive in their new role. The discussion highlighted:

* How important it is to provide information on prospects, working hours, whether...

Managing your emotions as a leader

As a leader or emerging leader, there are times when you need to manage your emotions - even if you are triggered or impacted by a situation or what someone else has said.

In this impactful episode Susan is joined by Donna McGrath to discuss this important communication skill. We cover:

* Why it is important to understand what might trigger your emotions

* Why there are occasions where managing your emotions are extremely powerful and important as a leader

* Techniques and tips to help you manage your emotions.

Download the...

Presentation Skills Top Tips

Our latest Ask Susan Masterclass is a Q and A about presenting. Susan shares 5 top tips to consider when you are presenting as well as questions from listeners.

Learning includes;

* What is your purpose for presenting?

* Who will you be speaking to?

* Grab the opportunity to answer questions

* Practice so you really know your content

Here is a transcription of the podcast

You can grab a copy of our Ten Top Tips to presentation skills here

Our latest Virtual Presentations Skills online course...

Celebrating the Queen's Platinum Jubilee

This weekend in the United Kingdom, we are celebrating Queen Elizabeth's 70th Anniversary of being our monarch. An extraordinary achievement.

In this podcast I share key points as to why she is such a powerful public figure despite her not being political and what we can learn for our own personal brand. Remember you can grab your copy of 10 Top Tips to being a SuperStar Communicator here.

Our website is SuperStar Communicator

Want to book a call with us to discuss providing workshops, speeches or individual coaching on communication, presence, impact, influence and...

Creating effective ways to work in Hybrid environments

How does a company navigate working effectively and efficiently in a hybrid work structure? Jo Rigby works for Zappi 

This company has always run with remote workers as well as teams in the office. This innovative company has created effective ways to communicate, build a business community and a supportive work environment. We can all learn from this.

Jo shares:

* How important trust is for developing this work environment

* The use of APPs and technology for keeping people engaged and connected

* How technology is used effectively and inclusively

Public Speaking to Global Audiences with Kayra Martinez

We work in global environments: and not everyone speaks English despite it being the language of business. So how can we ensure we engage with our audiences who don't speak English and how can we make more impact if English is not our native language?

I am joined by Kayra Martinez: humanitarian, TEDX speaker and founder of Love without borders 

This is a challenge she regularly encounters when working with refugees in Athens. in the discussion we cover:

* Why it is important to understand our audience 

* How we could modify what we...

All about public speaking and presentations

There are so many questions about public speaking and presentation skills. We have a session where individuals have asked Susan questions related to public speaking. These questions include:

* What is your top tip for preparing a speech?

* What is more important; content or delivery of a speech?

* How do I know what to say?

* Do courses on public speaking?

* What is the best way to improve your public speaking?

Book a call to see how we could help you

If you would like to download...

New Year Outlooks 2022

Speaking and sharing your plans for 2022 are powerful ways to connect with others; be more accountable and receive ideas.

In this episode, I share an exercise I do with my friends and family each year. You will need to download the worksheet from 

I still have the sheets from previous years and it is fascinating to see how my family has evolved!

The idea is that you are inspired by each of the questions and write what you wish to do related to it. Then share and discuss your a...

Supporting Charities at Christmas

Suzy Moody is the Marketing Strategist for Hertfordshire Homestart in the United Kingdom. The charity provides outstanding support for parents of young children. 

In this episode we discuss the important role many charities play in people's lives and how, at Christmas, the needs of their clients is intensified. This is an inspirational and insightful interview and focuses our minds on supporting others rather than thinking about material things! 

Key points include:

* Why it is especially important to support charities at Christmas

* Some of the activities Suzy and the charity do to ra...

The Impact of Animation in your communication

Animation is a powerful way to communicate your message to clients and customers. So I was thrilled to interview the CEO or multi-award winning Animation company Salamandra, Christine MacKay. In the interview we covered plenty of tips, advice and ideas including:

5:00 mins: Plenty of advice that the visual element of animation helps retain information in many viewers

15.30 mins: you never finish learning; learning new skills keeps you vibrant

16.30 mins: Use animation to translate complex information into more digestible information

17:00 mins: remember we work in H to H (human to human) not...

Dark Cockpit: How to communicate, lead and be in control

It is an honour to interview two such incredible guests. Capt. Emil Dobrovolschi is an Airline Captain; ensuring all his passengers and crew are safe. He and the leading leadership coach Octavian Pantis have written a fantastic book "Dark Cockpit" about how to approach leadership and use communication as the principle tool in managing this.

In the podcast interview there are many fascinating examples they use to support their work. These include:

* (9.00mins) How everyone knows who you are due to your uniform but how important it is to use communication to your team, to...

5 Scary Halloween Communication Styles

We are at Halloween and it's getting scary! I'm going to share 5 scary communication styles to be aware of and try to avoid. They are:

* Not listening to other people


* The Interruptor

* The person who won't let go of a specific idea and goes on and on

* The person who never gets to the point

Download the transcript of the podcast.

Register for our monthly Lunch and Learn sessions.

Grab our copy of our Ten Top tips to being a Superstar Communicator...

Accessing your conscious power with Kass Thomas

As part of the SuperStar Communicator Black History Month Celebrations, I am delighted to interview Kass Thomas: international empowerment coach and author.

In the interview Kass shares many gems of advice including:

1. We should listen to our bodies because they are our sixth sense.

2. Be aware of other people's moods and the way they present themselves. So many people block this intuition and empathy.

3. We pick up the emotions of others; this is very powerful when we are communicating with them.

Download the transcription of the podcast here.


Creating an Inclusive Culture with Aisha Suleiman

During October we are celebrating and showcasing talent from the Black Community for Black History Month.

Aisha Suleiman is an award winning diversity and inclusion advocate, consultant and founder. Her Specialism lies in driving organisational change through leading effective employee networks, supporting the diversity and inclusion goals of the business and influencing senior leaders to bring about lasting change.

In the incredible interview, which is full of content, Aisha shares

* What is the power of Diversity and Inclusion for any organisation

* Why creating employee networks is a good thing


What does SuperStar Communicator do to help you speak with impact and credibility?

People often ask what is SuperStar Communicator and how could it help them with their career development. So I am delighted that my old intern, Ella Proudlock interviewed me about SuperStar Communicator.

This includes:

All about the SuperStar Communicator Methodology, which is a powerful communications model to ensure YOU speak with credibility and impact.

How this could help you with your career development.

What sort of coaching or training you could receive

How it is delivered.

You can contact us to arrange a discovery call here.


How to be a great podcast guest

If you want to discover anything about podcasts both as a podcaster or guest, the go to person is James Mulvany. He is a multiple business owner; Angel investor and for our interest, the founder of

In a world where many people are now launching their podcasts (yay!) there is also a great opportunity to be a guest on podcasts. In this fabulous episode, James shares many tips for being a great guest, from how to approach podcast hosts, to how you can add value to a podcast. Tips include:

1. If you are...

How to communicate effectively during vacation time

We all need a break after the last 18 months; however, it is really important to put in place a clear vacation communications plan to re-assure your valuable clients and customers, so they understand how to contact you and when to expect a response. IN this master class I will share:

Tips on how to write an automised response which is very clear to the customer when you will respond.

The possibility of having a 'hotline' or someone in your team on call, so your customers can speak to someone.

How to hand over...

The Psychology of Success

With the Olympics starting in Tokyo, it is the perfect time to discuss success and how to prepare psychologically with top performance psychologist Sam Bishop.

Sam is a Performance Psychologist, Executive Coach and Accredited Psychotherapist. Sam has a decade of experience working with elite performing athletes and business executives. His passion is working with people, Sam thrives in environments where he can facilitate self-growth and help individuals to identify and overcome their challenges. He helps people to fulfil their own potential.

In the incredible interview we discuss the power of mental preparation and a growth...

Self leadership in a hybrid work environment

When we are moving back to the office, we need to take responsibility for our own safety and that of others. In this episode, I share top tips to self leadership in a changing world. Top tips include:

* Respecting other people's preferences for social distancing

* Following the guidance from your company regarding using other people's equipment

* Taking the lead and reporting if anything is not working.

* Letting others know what your preferences are to reduce anxiety

Here is the downloadable transcription.

And if you would like our...

Make it don't fake it - how to succeed as a CEO

Today we have a fabulous guest: award-winning CEO,¬†C-suite advisor, entrepreneur, and communications expert¬†Sabrina Horn¬†gives leaders the tools to resist ‚Äúshort hacks,‚ÄĚ and the courage to lead with authenticity and integrity. Sabrina speaks candidly about developing leadership skills as a¬†founder of the PR firm Horn Group, which has received national acclaim as Best US Employer, Best US Tech¬†Agency, Silicon Valley Hall of Fame winner, and PR Entrepreneur of the Year. Her wealth of experience and expertise is incredible.

Some of the top tips of the interview include:

Fakers and fibbers will be found out...

How to ask the right questions for valuable feedback?

As business owners and developers, we need feedback from potential clients and stakeholders, to ensure what we offer will be of value. But are we asking the right questions to get the most invaluable feedback? Or are those we ask embarrassed to say what they really feel?

This is the principle of Rob Fitzpatrick's book The Mom Test; which is a brilliant read for any business owner or developer. And this podcast is an interview with Rob. He shares with us:

* Why people lie when you ask for feedback

* Why it is important...

Hybrid working and communication

There is no doubt that work environments have changed since the Pandemic lockdown started in 2020. Many companies have recognised the possibility of being able to manage individuals working remotely; and many employees do prefer the flexibility of working remotely. BUT the reality is that many businesses want their employees to be working in offices, where there is a better opportunity to share ideas; work collaboratively and build teams. The challenge is that many offices need to rearrange their work spaces to be COVID compliant and there might not be room to accommodate everyone. SO some individuals will have to...

The Power of Marketing

How do fantastic coaches and consultants market themselves? And in fact how does anyone who works for an organisation market themselves to raise their visibility? Our guest is Chantal Cornelius of Appletree Marketing who shares her tips on marketing in a straight forward way. Three learning points include:

1. Ask for referrals and recommendations

2. Pick up the phone; leave voice mail messages to reconnect with clients

3. Speak or network in real life and online to raise visibility.

You can contact Chantal at

Download the transcript of the...

Claim your space with Eliza VanCort

Being able to be confident and make an impact at work and in your home life is something we all wish to do. It is more of a challenge for women, and particularly women of colour. Our latest guest Eliza VanCort, the author of a Woman's Guide to claiming space

This interview is about being aware of the power we all have; the fact that as women we must support women of colour and strategies for having more power, influence and presence.

In this fascinating interview, which has MANY take aways. Here are three learning...

Choose the right language with Ben Afia

The language and tone of voice we use has a significant impact on our audiences. I am delighted to to interview Tone of Voice Expert Ben Afia who shares his extensive knowledge of language - and particularly written language. This is an amazing interview; top tips include:

* Being clear about what you want your audience to do or feel as a result of your written messages

* How we could modify our language for different generations and groups of people

* Think deeply about your audience and what's going on as they only have a...

Mind your Language - keep it simple to engage your audience

Jeff Heasman is an expert in creating straight forward language within the legal and insurance industries. In this podcast Jeff will share:

* why it is important to use straight forward language to ensure others understand you

* How to check the other person really understand what you have said

* How to structure your spoken and written content, when you have to use a specific word or term for compliance - and wrap an explanation around it

Here is the transcript of the podcast interview

You can contact Jeff at on...

Mindful Communication

For International Happiness Day I am interviewing author Edward Turnbull about mindful Communication. He shares how important this is to ensure everyone remains happy and avoids misunderstandings. Learning points include:

1. Take Time to focus on your health and wellness to ensure you communicate effectively.

2. Look at your own communication styles and why you are doing these. Are they effective?

3. Be mindful of others' communications. Are they being grumpy because they are having a hard time? Might you have been rude triggering a response?

Here is a transcript of the interview.


Valuing your customers

How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes:

1. Ensuring your customers have the opportunity to provide feedback - and for you to listen!

2. Identify what customers really need to ensure their experiences are positive.

3. A smile and politeness go a long way to improving the experience for your clients.

Download the transcript here:

Contact Claire here

And grab...

Create those opportunities

Caterina Rondo is an author, Business Coach and entrepreneur who inspires and empowers women to step up and be successful. Certainly I was inspired by her interview. In this fabulous edition Caterina shares some brilliant ways to create a mindset for success. Download the transcript here. Takeaways include:

1. Always wear your superstar cape. Cape means: Certainty, Authenticity, Positivity, Enthusiasm.

2. Expect Success; If you are having a rocky moment, refocus on the success.

3. Be willing to be successful!

You can contact Caterina at her site.

If you want to be...

How to have great virtual meetings

Fiona Kearns is a business psychologist from Kearnsconsultancy 

One of the challenges for any talented, ambitious person is dealing with meetings - and interruptions from others. IN this podcast episode we'll find out:

How to deal with interruptions when you speak Work out what is really going on HOw to plan how to deal with 'players' who are in the meeting.

This is perfect episode for anyone who is wishing to make more impact in meetings - but also for those facilitating or chairing a meeting to be more aware of how they can run a...

why I podcast with Susan Heaton-Wright

I, Susan Heaton-Wright have podcasted for seven years. Grab my ten top tips to being a Superstar Communicator here. For those listeners who are new to the podcast I wanted to share why I podcast; the purpose of the podcast and how this is a great opportunity to learn a new skill and content from brilliant guests. The learning points include:

* How I recognised I was procrastinating and pushed through

* That the podcast journey clearly demonstrates how I have developed my skills

* The purpose of the podcast is to demonstrate that we all...

How work will change for the better

Author Jeff Schwartz discusses his fascinating new book Work Disrupted  Opportunity, Resilience, and Growth in the Accelerated Future of Work. Schwartz shares how our working world is changing; and the traditional idea of a 'career ladder' won't exist. The pandemic, AI and technology are changing the way we work, and we have an opportunity to alter our working style for the better. A fascinating episode. Download the transcript here.

If you want our Ten Top Tips to being a Superstar Communicator: grab it here.

Highlights include:

* How we need to bring value to ev...

New Year Outlooks

A New Year is the perfect opportunity to celebrate all you have achieved in the previous year as well as looking forward to the new year. I share 3 activities I always use to celebrate and look forward. This is not exclusively setting career goals but all aspects of your life. Here is a complimentary worksheet I use for New Year Outlooks. Download here.

2021, the year of saying yes!

Inspired by Shonda Rhimes's  

incredible book "Year of Yes" I discuss why we should listen to what is being asked. Are we saying no when we should really be saying yes? Are we saying no because we are nervous or frightened? I share examples from successful people who do say yes; as well as considering when you could say yes to increase your opportunities. Let's do this together. Download the transcript.

Just Ask with Andy Lopata

Andy Lopata has written a thought provoking - and potentially life changing book for everyone. He challenges us to Ask more: for help, support, opportunities. And also makes us reflect on WHY we don't ask. This is an important episode for anyone who runs a business, wants to develop their career or who is struggling. Purchase his book from all good book outlets.

Download the transcription of this episode here.

Grab  your 10 top tips to being a Superstar Communicator HERE