Hotel Tech Insider

How can technology enhance the human touch in hospitality without losing the essence of personal connection? In this episode, Scot Hopps, Senior Vice President of Operations at Lark Hotels, reveals the delicate balance between leveraging technology and maintaining genuine guest interactions.

Key Takeaways:

Discover how Lark Hotels is revolutionizing the guest experience by integrating technology that enhances service without replacing the human element.Learn about the critical role of an effective accounting system, specifically HIA (Hotel Investor Apps), in driving operational success and improving financial reporting.Understand the strategic decision-making process behind migrating to a new...

How can technology enhance genuine human connection in hospitality? In this episode, William Costley, COO of Time Hotels, reveals how the right tech stack can empower teams to deliver exceptional guest experiences while maintaining a strong service culture.

Key Takeaways:

Discover the critical role of a Property Management System (PMS) in integrating various hotel operations and enhancing guest interactions.Learn about Time Hotels' innovative approach to expanding their brand portfolio, including the launch of lifestyle brands focused on sustainability and wellness.Understand the importance of a robust Request for Proposal (RFP) process in selecting a revenue...

Is your hotel technology stuck in the past? In this episode, Matthijs Welle, founder and CEO of Mews, reveals how innovative property management systems can revolutionize the guest experience and streamline operations.

Key Takeaways:

Discover how Mews is breaking down barriers between hoteliers and guests to create personalized experiences that enhance customer satisfaction.Learn about the pivotal role of tokenized payments and open APIs in modernizing hotel operations and driving revenue growth.Understand the importance of leveraging AI to transform guest data into actionable insights, enabling hoteliers to deliver tailored experiences that keep guests coming back.

How can luxury hotels redefine the guest experience by transforming check-in and check-out into a more personalized journey? In this episode, Kris Leszczynski, Group GM at London based Edwardian Hotels, reveals innovative strategies that blend technology with exceptional service.

Key Takeaways:

Discover how Edwardian Hotels leverages technology to create a seamless guest journey, from pre-arrival communications to personalized in-stay experiences.Learn about the importance of integrating CRM and PMS systems to enhance operational efficiency and guest satisfaction, allowing staff to focus on building relationships rather than administrative tasks.Explore the surprising role of technology in maintaining...

How can a hotel brand leverage technology to enhance guest experience while maintaining a personal touch? In this episode, Stuart Godwin, Managing Director of Lamington Group, reveals the innovative strategies that have helped his company achieve over 50% direct bookings.

Key Takeaways:

Discover how Lamington Group's unique Room 2 product combines the best features of serviced apartments, Airbnb, and traditional hotels to cater to a diverse range of guests.Learn about the importance of a user-friendly booking engine and how it can significantly reduce friction in the booking process, encouraging direct bookings over OTAs.Explore the newly launched...

What if you could manage 100 hotel receptions with just two staff members? In this episode, Kahraman Yigit, co-founder and CEO of Olive Living, reveals how innovative technology is reshaping the hospitality landscape and enhancing the human touch in service.

Key Takeaways:

Discover how Olive Living transitioned from co-living to a tech-driven hotel operator, leveraging AI and video conferencing to streamline operations and improve guest experiences.Learn about the unique implementation of remote reception management, allowing a single team to oversee multiple properties, significantly reducing operational costs while maintaining high service standards.Explore the integration of AI-enabled...

Are your hotel’s technology systems holding you back from achieving growth? In this episode, Howard Phung, Group Director of Digital at Australia's Pro-invest Group, reveals how a strategic tech stack can transform your hotel operations and drive significant growth.

Key Takeaways:

Discover the critical importance of selecting the right Property Management System (PMS) and how ProInvest successfully reduced their PMS from eight to three, with plans to consolidate further.Learn about the role of AI in enhancing guest experiences and operational efficiency, and why it’s essential for hoteliers to prioritize AI in their tech stra...

Is the hospitality industry truly ready for a technology revolution? In this episode, Adam Harris, co-founder and CEO of Cloudbeds, reveals how innovative tech solutions are reshaping the guest experience and operational efficiency in hotels worldwide.

Key Takeaways:

Discover how Cloudbeds' multimodal AI is transforming data into actionable insights, enabling hoteliers to optimize revenue and enhance guest journeys.Learn about the five essential pillars of hotel operations that can streamline processes and improve staff efficiency, from guest acquisition to operational intelligence.Understand the surprising gap in customer engagement within the hospitality sector, as Adam shares his...

How can embracing change and technology redefine the future of hospitality? In this episode, Sven Goosen, Chief Operating Officer of Yotel, reveals the transformative power of tech in enhancing guest experiences and operational efficiency.

Key Takeaways:

Learn about the importance of a holistic tech stack and the role of customer interaction platforms like Zendesk in improving communication and satisfaction levels.Understand the balance between automation and personalized service, and how Yotel is leveraging AI to enhance guest interactions while maintaining a human touch.Regular tech stack reviews ensure alignment with business needs. Yotel's approach involves cross-departmental...

What if the key to enhancing your hotel’s guest experience lies not just in technology, but in empowering your staff? In this episode, Kariana Fiskvik, Senior Vice President of Technology at Strawberry, reveals how focusing on employee support can revolutionize the hospitality industry.

Key Takeaways:

Discover how Strawberry is leveraging generative AI to streamline employee training and enhance operational efficiency, ultimately improving guest interactions.Learn why prioritizing staff well-being and training can lead to a more authentic and engaging guest experience, challenging the conventional focus on customer journey alone.Explore the innovative partnership between Strawberry an...