Confidence To Thrive - a podcast for ambitious healthcare practitioners and entrepreneurs
Confidence to Thrive is a podcast built for practitioners and healthcare entrepreneurs who are doing something that matters - building innovative practices in functional medicine, aesthetics, integrative healthcare and mental health, while navigating the regulatory complexity that comes with it.
Episode 5 - How to manage risk, claims and insurance cover when growing a functional medicine practice
Functional Medicine’s Regulatory Grey Areas: Managing Risk, Claims, and Insurance Cover
In this episode of Confidence to Thrive, Christopher Cloke Browne discussing building and growing a functional medicine practice while staying protected in a regulatory grey area.
Christopher defines functional medicine as a personalised, preventative “Medicine 3.0” approach focused on long-term lifestyle and biochemical root causes rather than pharmaceuticals, and explains how this creates uncertainty around CQC, diagnosis rules, and mixed teams where non-doctors may be perceived as diagnosing.
He also reveals some of the key commercial risks in private care - especially complain...
Episode 4 - What a GMC complaint looks like (and how to deal with one)
In this episode of Confidence to Thrive, Christopher Cloke Browne of Owlicity explains what a GMC (or GDC) complaint is, how it starts, and how to navigate the process without derailing your practice.
Christopher explains that complaints can be made directly, anonymously, and by third parties, and that regulators focus on patient safety and can restrict, suspend, or ultimately remove a licence. He outlines the stages from initial triage by case managers to an interim orders tribunal (which can happen quickly) and a full tribunal, and notes the tribunal panel includes a lawyer, a doctor (not necessarily f...
Episode 3 - Why most private healthcare practices are only one complaint away from a crisis (and how to avoid claims escalating)
In this episode of Confidence to Thrive, Christopher Cloke Browne, director of Owlicity, discusses why many healthcare practitioners and private practices are one complaint away from a crisis and how to prevent escalation.
Christopher explains that unresolved “rumbling” complaints can quickly become legal disputes where UK litigation costs can dwarf compensation, driving stress, reputational risk, and higher future premiums even when insured.
He argues many cases can be prevented or resolved faster by front-loading work: assessing negligence early, taking a human and commercial approach, and using expert opinions under the modified Bolam Test to deter weak “...
Episode 2 - Why the private healthcare sector deserves better and why we founded Owlicity
In this episode of Confidence To Thrive, we discover how Owlicity was founded as a solution to the challenges in the private healthcare market.
Hannah Walker interviews Christopher Cloke Browne and Roger Houston of Owlicity insurance advisors who talk through the story of the business.
They explain the firm began from Chris and Roger’s view that healthcare businesses in areas such as functional medicine, integrative medicine, aesthetics and mental health are poorly served by traditional insurance.
The market was crying out for advisors who understood the unique challenges for these types of pr...
Episode 1 - Why fear of claims or complaints should never hold back your healthcare business
In this episode of Confidence to Thrive, Christopher Cloke Browne, director of Owlicity, reveals why fear of claims and complaints can stall private healthcare practitioners - in leading edge sectors, such as aesthetics, wellness, functional medicine and mental health - and how to handle issues before they escalate.
Christopher explains how most complaints begin as dissatisfaction driven by expectations, finances, or perception rather than negligence, but can spiral into legal action, social media attacks, refunds that erode profit, higher insurance premiums, reputational damage, and significant stress.
He also walks through how private healthcare businesses and pr...
Episode 0 - What is the Confidence To Thrive podcast?
In this preview episode, Christopher Cloke Browne introduces Confidence To Thrive, a podcast for ambitious healthcare practitioners and entrepreneurs.
Christopher explains:
What the Confidence To Thrive podcast is?Who Confidence To Thrive is designed for?What to expect over the next few weeks?Who are Owlicity?
This podcast was brought to you by Owlicity Insurance Advisors who support your business ambitions. Owlicity advises practitioners, owners, and entrepreneurs of healthcare practises on mitigating risks so your business can thrive.
Learn more about how Owlicity can support here: Owlicity.co.uk
...
