Building Success Stories with Ann Donnelly

In this episode, Ann Donnelly sits down with Colleen Carlson, the Director of Sales at the Saratoga Casino Hotel, to explore a career that spans decades at one of Saratoga’s most iconic properties. From her humble beginnings selling race programs at age 15 to overseeing sales for a massive complex that includes a hotel, casino, fine dining, and elite event spaces, Colleen shares the "magic" behind their "under one roof" strategy.

We dive into the evolution of corporate entertainment, the power of authentic community involvement, and how being a "good neighbor" is actually the ultimate sales strategy.

In this episode of Building Success Stories, Ann Donnelly sits down with Sharon Horton, the Executive Director of Habitat for Humanity of Northern Saratoga, Warren and Washington Counties. With a rich background spanning hospitality and major nonprofits such as the American Cancer Society, the American Heart Association, and NAMI, Sharon brings a wealth of operational and advocacy expertise to the region's housing challenges. Sharon discusses the profound, generational impact of homeownership, the organization’s strategic pivot to modular building to combat rising costs and weather delays, and the exciting new initiatives on the horizon—including a powerful "Women Build" proj...

Embracing Sustainability with the Use Less Store in Glens Falls

Discover how Kevin Kroeze has revolutionized local shopping with his eco-friendly refill store, bringing sustainable habits to Glens Falls. Learn about innovative products, community impact, and tips to start reducing waste today.

This episode offers practical insights into small-scale sustainability initiatives and how local businesses can drive environmental change while effectively engaging communities. Tune in for actionable tips and inspiring stories!

Key Topics:

- Introduction to the Use Less Store and its refill-ery concept, emphasizing bulk and eco-friendly...

From High School Weight Room to Fitness Franchise Owner: James Lenhart’s Journey in Building a Community-Based Business

Discover how James Lenhart transitioned from his early days in a small high school weight room to owning successful Anytime Fitness franchises. He shares insights on the importance of community, strategic growth, and balancing family life with business responsibilities.

Key Takeaways:

- James’s personal journey from a small high school weight room to owning franchise gyms

- The educational foundation in kinesiology and strength training shaping his career

...

Celebrating Success and Growth: Inside a Modern Salon Business with Judy Vigor

Discover the inspiring story of Judy Vigor as she shares her journey from opening a small salon in Wilton in 2022 to managing a thriving, community-focused business in Moreau Commons. This episode offers insights into entrepreneurship, balancing family and career, and building a successful salon that values client relationships and team support.

In this episode:

In this episode, Jared Humiston, President and CEO of Adirondack Technical Solutions (ADKtechs), shares his journey from a small startup to a thriving IT service provider focused on proactive cybersecurity, strategic growth, and company culture. Discover how intentional client selection, embracing technology, and investing in team well-being have fueled their success over two decades.

Key Topics

Discover the inspiring journey of Ryan McNaughton as he transforms his passion for coffee into a community-centered coffee shop in Moreau. From humble beginnings with homebrewing to opening a bustling local spot, Ryan shares insights into entrepreneurship, ethical sourcing, and fostering the local community.

Key Topics:

In this episode, we attend the Lake George Regional Chamber of Commerce's monthly Women In Business meeting and interview some of the attendees. We explore how the Lake George Regional Chamber of Commerce supports local businesses, fosters community connections, and offers valuable resources for entrepreneurs, solopreneurs, and established businesses alike. From networking events to advocacy and education, discover how their strategic initiatives help businesses thrive in the Lake George region.

Key Topics:

This conversation explores the history and evolution of Inside Edge and Reliable Racing, detailing the journey of the family business from its origins to its current state. The discussion highlights innovations in ski racing equipment, the transition of leadership, and the ongoing contributions to the ski industry. It also touches on the changing landscape of ski racing, the financial challenges faced by athletes, and personal reflections on life and business.

(We apologize for the poor sound quality due to recording on location in the back of the shop. The stories we discuss are so good, we still...

This conversation explores the journey of a family-owned ski shop, discussing its operations, the evolution of ski equipment, and the challenges faced in the ski industry. The speakers reflect on their experiences with customer engagement through ski trips, the impact of COVID-19 on business operations, and the importance of community and staff in maintaining a successful family business. They also touch on pricing strategies and the significance of adapting to changes in the market.

Key Takeaways

In this conversation, Felicia Lynn, owner of Hometown Board Shop in Glens Falls, shares her journey from a passionate snowboarder and ski instructor to a business owner. She discusses the challenges of starting a business, the importance of community engagement, and her plans for the future of the shop. Felicia emphasizes the significance of mentorship and building a supportive team while navigating the complexities of entrepreneurship in the outdoor sports industry.

Key Takeaways

In this episode, host Ann Donnelly meets Jason Tyler, the Eastern New York Market Lead for Stark Tech. As a new member of the Adirondack Chamber, Jason shares how Stark Tech is transforming from a traditional temperature control company into a powerhouse of holistic building solutions and energy management.

With energy costs rising and New York’s regulatory landscape shifting, businesses are facing unprecedented challenges in keeping their facilities efficient and resilient. Jason discusses how his team acts as "master integrators," helping everyone from K-12 schools to large-scale commercial facilities navigate these complexities.

...

In this episode, Ann speaks with Alex Bodensieck of AVB Taxes, who shares his journey into accounting and taxation. He discusses his passion for helping clients navigate the complexities of tax returns, particularly in rental real estate and small businesses.

Bodensieck emphasizes the importance of client communication and experience, as well as the need for tailored tax strategies. He also shares his future growth plans and the significance of networking in building his client base.

Throughout the discussion, Bodensieck highlights the challenges clients face and how he aims to provide solutions that...

In this conversation, Lisa Boucher, founder of HR Ninja, shares her extensive human resources experience and discusses the challenges and rewards of her journey. She emphasizes the importance of understanding business needs, navigating employee benefits, and fostering community through initiatives like HR Cafe. Lisa highlights the evolving landscape of HR and the necessity for businesses to adapt to new employee expectations while maintaining compliance and support for their workforce.

Key Takeaways

In this episode, Kara Magoolaghan, principal of KMCG LLC, discusses her journey from mechanical engineering to founding a consultancy focused on helping nonprofits and small governments with capital projects. She emphasizes the importance of sustainable and resilient building practices, particularly in affordable housing, and shares insights on the challenges faced by community-centric organizations. Kara also reflects on her passion for charitable work and the rewarding experience of entrepreneurship.

Additionally, Kara and her husband, Matt, are opening a shop, called Hometown, in Spring 2026. Hometown will be located in the newly developed area of Glens Falls on South Street...

In this episode, Ann Donnelly speaks with Jacqueline O'Donnell, founder of Math Refresh. They discuss her journey in creating a math education company that makes math relevant and engaging for students. O'Donnell shares insights on the challenges faced during the pandemic, the benefits of online tutoring, and the importance of creating a safe learning environment. She emphasizes the need to empower girls in STEM and the role of parents in their children's education. She also outlines her future plans for expanding Math Refresh and her innovative approaches to math education.

Key Takeaways

In this episode, Ann Donnelly speaks with Serena Smith, the owner of Hot Yoga Queensbury. She shares her journey into the world of hot yoga, the challenges of running a fitness studio, and the importance of community in yoga practice. She discusses the various styles of yoga offered at her studio, the benefits of hot yoga, and her aspirations for the future, including the dream of owning a retreat center. The conversation highlights the emotional and physical benefits of yoga, the significance of community support, and the joy of doing what you love.

Key...

In this episode, Janice Durant from New Trails Business Consultants discusses her journey in the franchising world, the intricacies of transitioning from corporate life to business ownership, and the various aspects of franchise ownership. She emphasizes the importance of understanding one's motivations, the financial implications, and the support systems available for aspiring franchise owners. Janice also shares insights on the role of a franchise consultant and the community aspect of franchising, highlighting how local ownership can have a positive impact on communities.

Key Takeaways

In this episode, we explore the journey and mission of Strategic Emergency Training and Consulting, founded in Glens Falls by Ryan McConky and Travis Dunklee. They discuss their origins, the evolution of their training services, and their commitment to community safety through CPR and AED training throughout the northeast.

The conversation highlights the importance of building relationships with clients, compliance with legal requirements, and the passion that drives their work in emergency response.

We also discuss the challenges of instructor development and the importance of community engagement through initiatives such as free training classes and...

In this episode, Joël Lynn Ralph shares her journey from a family background in kitchen and bath design to establishing her own business. She discusses the challenges and joys of being self-employed, the intricacies of kitchen design, and her passion for reviving historical homes. Ralph emphasizes the importance of understanding client needs and building strong relationships, while also reflecting on her future aspirations in the industry.

Key Takeaways

Update 2/17/2026: Cleome announced on its Facebook page that it is closing on 3/1/2026. Best of luck to Jakob and the team on their next ventures.

Join Ann Donnelly as she learns about the culinary (and business) journey of Jakob White, the chef and co-owner of Cleome Table and Bar in Glens Falls, New York.

In this episode, Ann speaks with Chuck Copenspire, Creative Strategist and Author, who shares his journey from overcoming social anxiety through improv to building a successful marketing business, Identity Pending.

Chuck discusses the importance of networking, authenticity in marketing, and the role of vulnerability in connecting with clients. He emphasizes the need for disruption in traditional marketing practices and the value of storytelling in building relationships. He also explores the evolving landscape of social media and how to navigate it effectively.

In this conversation, we explore the evolving landscape of digital marketing, the integration of...

In this episode of Building Success Stories, Ann Donnelly interviews Carrie Barber, a medical legal consultant with a rich background in nursing and healthcare.

Carrie shares her journey from being a nurse to establishing her own Medical Legal Nurse Consulting practice, discussing the challenges she faced, the importance of networking, and the fulfillment she finds in her work.

The conversation also delves into the services she offers, including consulting for legal cases and providing continuing education for legal teams.

Carrie emphasizes the significance of education in reducing litigation risks and the value of...

In this episode of Building Success Stories, Ann Donnelly interviews Wendy Waldron, CEO of WaldronWorks, who shares her journey from the "corporatey" world to entrepreneurship.

Wendy discusses the importance of community, accountability, and the challenges she faced while starting her business. She emphasizes the significance of overcoming self-doubt, embracing risks, and the value of implementing the Entrepreneurial Operating System (EOS) in her practice. Wendy also provides practical advice for aspiring entrepreneurs, highlighting the need for mentorship and building genuine relationships in business.

Key Takeaways:

In this episode of Building Success Stories, Ann Donnelly speaks with Ginny Brandreth, COO of Zobel and Co Kitchens. Ginny shares her journey from a marketing career to entrepreneurship.

Ginny, who is also the current Chair of the Women's Business Council of the Adirondack Regional Chamber of Commerce, discusses the importance of networking, the challenges of starting a business, and the support available for women entrepreneurs in the Glens Falls community. Ginny emphasizes the value of stepping out of one's comfort zone and the significance of community resources in fostering business growth.

<...

In this episode of Building Success Stories, Ann Donnelly interviews Jess Keller, a photographer who has opened a community-focused space in Glens Falls, Light & Lens Studios.

The conversation explores Jess's journey into the art of photography, the vision behind creating a space for local artists, and the importance of community engagement.

The discussion also touches on the challenges of building a sustainable business model, the feedback received from the community, and future plans for classes and services.

Key Takeaways:

In this episode of Building Success Stories, Ann Donnelly interviews James Rubino, Co-Owner of LakeGeorgeVacay.com, a luxury vacation rental management company. They discuss the inception of the business, the unique offerings that set it apart in the market, and the importance of creating memorable experiences for guests.

James shares insights on navigating the luxury rental market, the significance of concierge services, and strategies for marketing during different seasons.

The conversation also touches on the role of technology in enhancing guest convenience and offers valuable advice for property owners...

In this episode of Building Success Stories, Ann Donnelly interviews Sheila Greco, founder and CEO of SGA Talent.

Sheila shares her journey from a bond trader to a successful recruitment entrepreneur, emphasizing the importance of risk-taking, research, and understanding competition in business.

The conversation covers various aspects of recruitment, including the significance of niche focus, effective strategies, and the role of networking. Sheila also discusses employee retention, the impact of remote work, and the importance of diversity in hiring.

The episode concludes with insights on the qualities to look for in candidates and...

In this episode of Building Success Stories, Ann Donnelly interviews Johanna von Geldern, owner of Mint Farm to Table Restaurant. Mint grew a dedicated following quickly when it opened in Glens Falls in 2022 and is now expanding with a new location in Slingerlands opening in March 2025.

Johanna shares her journey into the culinary world and emphasizes the connection between food, health, and wellness.

She discusses her commitment to sourcing ethical ingredients, expanding her restaurant brand, and creating a positive work environment.

The conversation also touches on maintaining quality and aesthetics in dining and...

In this episode of Building Success Stories, Ann Donnelly interviews Keri Wytrwal, co-owner of Shipology, a woman-owned fulfillment center that supports small businesses in the e-commerce sector.

They discuss the origins of Shipology, the challenges faced during growth, and the importance of flexibility and adaptability in business. Keri shares insights on hiring practices, the significance of client relationships, and the excitement of celebrating client successes.

The conversation emphasizes the value of mentorship and encouragement for aspiring entrepreneurs, particularly women in business.

Takeaways

More Information:

In this episode of Building Success Stories, Ann Donnelly interviews Victoria Bushey, co-owner of Kingsbury Printing. They discuss the origins of the family business, the transition of leadership, and the importance of community engagement. Victoria shares insights on the challenges faced in the printing industry, the significance of client relationships, and the future plans for expanding their services, particularly in digital marketing and social media support for small businesses.

More information:

In this episode of Building Success Stories, Ann Donnelly speaks with Erica Wood and Vittoria Buzzelli from Meliora Law Firm about their journey in establishing a law firm that prioritizes collaboration, sustainability, and a supportive culture.

They discuss the challenges of starting a new business, the importance of aligning with core values and creating an approachable environment for clients.

The conversation highlights the significance of teamwork, mission alignment, and investing in client relationships to foster long-term success.

Find out more:

- Meliora Law...

In this episode, Ann Donnelly speaks with Lourene Bouffard, Owner of Every Penny Bookkeeping & Business Services, who shares her journey from aspiring CPA to entrepreneur, detailing the challenges she faced while starting her business during the COVID-19 pandemic. She emphasizes the importance of building strong client relationships, networking, and providing tailored solutions to meet the unique needs of service-based industries.

Bouffard discusses the significance of financial separation for business owners and offers insights into effective spending and financial management. She highlights the comprehensive range of services her company offers and the benefits of remote work in reaching...

In this episode of Building Success Stories, Ann Donnelly interviews Kevin and Neelo Jaikeran, the owners of Queensbury Billiards. They discuss their journey from Guyana to opening a unique billiards hall that offers not only pool but also a diverse menu inspired by their cultural background. The conversation highlights their commitment to customer service, community engagement, and the importance of food in attracting customers. They also share insights into the facilities available for pool enthusiasts and the family-friendly atmosphere they have created.

In this episode of Building Success Stories, Ann speaks with Paula Traina, a dedicated State Farm agent with offices in Queensbury and Glens Falls who has built a thriving business rooted in community involvement and a passion for helping others. With a strong foundation in the insurance industry and a commitment to personal and professional growth, Traina has positioned herself as a trusted advisor and a valuable asset to the local community.

Get more information:

In this episode of Building Success Stories, Ann Donnelly interviews Nicole Rothe, a seasoned physical therapist and personal trainer. They discuss Nicole's journey in the health and wellness industry, her holistic approach to training, and the importance of community building. Nicole shares her experiences working with diverse clients, her plans for a new studio, and her unique brand identity as 'The Pink Mamba.' The conversation emphasizes the significance of personalized training and nutrition plans and the value of collaboration among local businesses.

Click here to read Ann's article about...

In this episode of Building Success Stories, I speak with Riham LaRussa, owner of Saratoga-based Small Packages, a company built on the idea that gift-giving should be personal and stress-free. Riham left the corporate world to take over Small Packages in late 2022 and aims to empower customers to find the perfect gift for any occasion.

Small Packages offers a variety of gift boxes, each filled with high-quality products, 85 percent of which come from women-owned or minority-owned businesses.

Listen to Riham's vision for Small Packages and get some great gift ideas, whether you...

In this episode of Building Success Stories, Ann Donnelly interviews culinary power couple Jenny and Chris Dore, who have recently taken over the Peppermill Family Restaurant in South Glens Falls. They discuss their backgrounds, the legacy of the restaurant, their vision for the future, and the importance of community engagement. Chris shares his culinary journey and the thoughtful process behind transitioning ownership, while Jenny emphasizes the significance of maintaining the restaurant's family-friendly atmosphere. The couple highlights their commitment to evolving the menu based on customer feedback and building trust with their staff and the community.

In recent tourism news, Alaska raised cruise tourism limits as residents’ concerns about over-tourism grew. Over-tourism is an increasing issue in trendy tourism destinations, and one solution that will keep revenue flowing is to focus more on bringing in visitors outside the regular busy season. Unless downtime is needed for maintenance or other recovery, selling year-round is a goal of most businesses that commonly experience seasonality. In this episode of Building Success Stories, Seth and I discuss How to Extend Your Selling Season.

Listen to common ways to extend your selling season and some great ex...

This week's topic is aimed at those who may not listen to podcasts, but you may have a relative or friend who could use this advice, so please spread the word!

With nearly three-quarters of the US population using social media regularly, it’s a given that digital marketing is the best way to generate leads and get more customers in almost any type of business. Yet, a few people still feel that word of mouth or small ads in the local paper are the only ways to get business.

In th...