Smarter by Design

Jennifer Bennett didn't think she had what it took to be a leader. As a structural engineer coming up at Shive-Hattery, she assumed leadership required a natural charisma she didn't have. In 2007 she was invited to participate in the firm's Leadership Development Program and changed her mind. Today she's President and CEO of the 750-person, 18-office architecture and engineering firm, and she runs the program herself.

In this episode of the Smarter by Design podcast, Jennifer takes us inside how Shive-Hattery’s Leadership Development Program actually works: the cohort structure, the Socratic teaching method, the five curriculum pi...

In this episode of the Smarter by Design podcast, I’m joined by Jackie Baxley, Principal and Practice Leader for Environmental Health, Safety, and Sustainability at HRP Associates. Jackie has spent years helping HRP evolve from a more organic, apprenticeship-driven learning culture into a more intentional learning organization that thinks carefully about competency, capability, incentives, mentorship, and organizational performance. Her perspective is shaped by the realities of consulting work, where the product is ultimately the people themselves.

One of the central ideas Jackie returns to throughout this conversation is that not every learning experience is trying to ac...

In this episode of the Smarter by Design podcast, I’m joined by Kent Jonasen, CEO of the Leadership Pipeline Institute and co-author of the third edition of The Leadership Pipeline as well as author of The Specialist Pipeline. Kent has spent decades helping organizations rethink leadership development, succession planning, and the challenge of scaling expertise inside complex companies.

His work starts from a deceptively simple premise: leadership is not leadership.

Each transition—from leading yourself to leading others, leading leaders, leading functions, and eventually leading an enterprise—is fundamentally a different job that requires differ...

In this episode of the Smarter by Design podcast, I'm joined by Angela Watson, President and CEO of Shepley Bulfinch, a nationally recognized architecture firm whose work spans healthcare, higher education, and civic design. Angela leads with a conviction she traces back to her time teaching at MIT: that real learning doesn't happen through lecture — it happens through doing, through struggle, and through the kind of exploration that only comes when people are given room to fail safely and try again. That belief didn't stay in the classroom. It became the foundation for how she thinks about leading a fi...

In this episode of the Smarter by Design podcast, I’m joined by Clark Quinn, a cognitive scientist who has spent his career translating decades of learning research into practical guidance for organizations. He is the founder of Quinnovation and co-director of the L&D Accelerator. His work is grounded in a simple conviction: most organizations are leaving enormous potential on the table — not for lack of effort or care, but because the science of how people actually learn has rarely made it into the room where learning decisions get made.

In most AEC firms, learning and deve...

In this episode of Smarter by Design, I’m joined by Laura Knauss, President and Chief Practice Officer at Lionakis, and Kristina Williams, Director of Design Technology at Lionakis, for a conversation about how their firm is modernizing learning to scale quality and consistency across their practice.

At the heart of that shift is a deep respect for the apprenticeship model. For generations, one-on-one mentorship has been the foundation of how architects and engineers learned their craft—and it remains essential today. But as firms grow, diversify, and take on increasingly complex work, Lionakis has recognized that appr...

In this episode of the Smarter by Design podcast, Susan Strom and I discuss The Modern Learning Organization Pipeline—a framework for helping AEC firms prioritize and maximize the return on their learning and development investments.

For decades, most AEC learning programs have relied on familiar formats: lunch-and-learns, live training sessions, and recorded presentations. But a new generation of tools—AI search, modern intranets, modular learning systems, and knowledge agents—is dramatically increasing the potential ROI of learning assets. When knowledge can be searched instantly, accessed on demand, and revisited whenever someone needs it, learning assets become far mo...

In this episode of the Smarter by Design podcast, I’m joined by Christopher Myers, Peetz Family Professor of Leadership and Faculty Director of the Center for Innovative Leadership at Johns Hopkins University, for a wide-ranging conversation about expertise, learning, and how AI is reshaping knowledge-intensive organizations like healthcare providers and AEC firms.

Christopher studies how professionals learn from experience and from one another. Together, we explore what happens when AI becomes extraordinarily good at synthesizing information but still struggles with judgment, context, and tacit nuance. In fields like healthcare, architecture, and engineering—where decisions carry real liab...

In this episode of Smarter by Design, I talk with Susan Strom, Chief Client Officer at Knowledge Architecture, about the patterns she’s seen across the most successful Synthesis teams. Drawing on years of implementation experience, Susan explains how great teams build momentum, lead change intentionally, and bring people into the process one person at a time.

We explore the human side of intranet, LMS, and AI Search rollouts—what strong project champions do, how they prepare their organizations, and the leadership behaviors that consistently set teams up for long-term success.

Whether you're evaluating Synthesis, prep...

In this episode of the Smarter by Design podcast, I’m joined by Ellen Bensky, CEO of Turner Fleischer, and Nicole Chavas, President and COO of Greenprint Partners, for a wide-ranging conversation about what it takes to level up as a learning organization in the AEC industry.

As both firms evolve beyond primarily live and synchronous training models, Ellen and Nicole share how they’re building systems to deliver the right knowledge, to the right people, at the right time—while reducing overload and lifting the burden from learning leaders to serve as “air traffic controllers.”

We explo...

In this episode of the Smarter by Design podcast, I’m joined by Dan Hottinger, Principal and Director of Professional Services at BWBR, and Kari Shonblom, Knowledge Manager at BWBR, for a deep conversation about how their firm is redesigning learning to meet the realities of today’s AEC industry and the expectations of the next generation of talent.

Dan and Kari take us inside BWBR’s Landmark Learning program, a decade-long effort to help emerging professionals build judgment, confidence, and technical fluency faster than experience alone would allow. We explore how BWBR uses quality assurance (QA) and co...

The Smarter by Design podcast explores how leading architecture, engineering, and construction (AEC) firms are reimagining knowledge management, learning, and AI to build smarter, more adaptive practices.

Hosted by Christopher Parsons, Founder and CEO of Knowledge Architecture, the show dives into the real stories behind how firms are scaling expertise, transforming culture, and creating modern learning organizations.

At the heart of the show is a simple belief: AEC firms should spend as much time designing their businesses as they do designing buildings, bridges, and infrastructure. The systems we design for capturing, sharing, and distributing knowledge...