Make It Real
Artificial intelligence is changing the way real work gets done. But big ideas don’t drive change. People do. The ones who roll up their sleeves, modernize data, and bring AI to life where it matters most. In the workflow. This is for them. For you. The visionaries. The innovators. The leaders turning potential into performance and pushing their organizations forward. Everyone’s talking about the promise of AI and what it can do. On this show, we’re talking about making it real. Learn from the experts who are driving it forward and walk away with everything you need to bri...
How AI simplifies complex systems with David Anderson
A conservative mindset may be keeping an organization from fully realizing the benefits of AI. With clear goals and alignment, businesses can take the first step towards embedding AI in the workflow.
In this episode of Make It Real, Shirley Macbeth chats with David Anderson, Sr. Director for Operations & Vendor Management at CNO, to talk about making the shift from AI apprehension to adoption. David shares the journey of integrating AI into CNO’s customer service operations and what had to happen internally to unlock the benefits of automation. He breaks down the importance of change management an...
Unlocking the Real Value of AI in Business with Rohit Kapoor
Many organizations are still struggling to bridge the gap between the promise of AI and its reality. So, how can leadership make AI work for them?
In this episode of Make It Real, Shirley Macbeth sits down with Rohit Kapoor, CEO and Chairman at EXL, to discuss AI adoption at the enterprise level. Rohit breaks down what businesses are getting wrong about deploying AI, the impact of AI on workflows, and real stories of how AI has transformed the way companies in complex industries work. He shares advice on picking the right cases for the use of...
This is Make It Real
How is AI changing the way your organization works?
EXL brings you Make It Real, a podcast where you’ll hear from leaders with a real, actionable approach to data and AI.
Hosted by Shirley Macbeth, Chief Marketing Officer at EXL, each episode features real stories and real results from organizations embedding AI into their workflows to drive measurable impact. From data modernization to innovative applications of AI, this show explores how today’s leaders are moving from proof of concept to performance.
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