Tech Transformed

Ecommerce no longer rewards scale alone. As customer expectations rise and margins tighten, revenue growth and conversion optimisation depend on how well organisations use their data, align their teams, and simplify their technology stack. Brands that fail to adapt are discovering that being data-rich but insight-poor is no longer a survivable position.

In this episode of Tech Transformed, host Christina Stathopoulos, Founder of Dare to Data, speaks with Kailin Noivo, President and Co-Founder of Noibu, and Rohit Nathany, Chief Product and Technology Officer at Mejuri. Together, they unpack what is holding ecommerce teams back from sustained revenue and c...

SaaS companies moving toward usage-based and hybrid pricing models are discovering that revenue is no longer secured when the contract is signed.

Instead, revenue is earned continuously through product usage, introducing new challenges for finance teams around billing accuracy, revenue visibility, forecasting, and managing increasingly complex cost structures driven by AI-powered products.

In the latest episode of Tech Transformed, host Dana Gardner speaks with Lee Greene, Vice President of Sales at Vayu, about how AI and usage-based pricing are reshaping the economics of SaaS and why many companies are discovering that their pricing strategy is only...

Managing product complexity has become increasingly critical as customers demand greater customisation. Manufacturers face the challenge of connecting disparate data systems effectively. In this episode of Tech Transformed, host Christina Stathopoulos and Laura Beckwith, Director of Product Management at Configit, discuss the complexities of managing product data in manufacturing, focusing on the concept of the digital thread. They explore the challenges manufacturers face in connecting disparate data systems, the importance of customisation, and how a Configuration Lifecycle Management (CLM) approach can provide a reliable foundation for digital threads. 

Understanding the Digital Thread

The digital thread repre...

As AI systems move rapidly from experimentation into production, organizations are discovering that adoption alone is not the hard part, understanding, governing, and trusting AI in live environments is.

In this episode of the Tech Transformed, Shubhangi Dua speaks with Camden Swita, Head of AI, New Relic, about why AI observability has become a critical requirement for modern enterprises, particularly as agentic AI and AI-driven operations take on increasingly autonomous roles.

The discussion explores how traditional observability models fall short when applied to probabilistic systems, why many AI ops initiatives stall at proof-of-concept, and what...

Did you know that on average, 35 per cent of calls to automotive dealerships go unanswered? In today’s competitive market, missed calls mean missed sales and dealerships are turning to AI and analytics to fix this. 

In this episode of Tech Transformed, host Jon Arnold and Ben Chodor, Chief Executive Officer of CallRevu, about how AI is reshaping the way dealerships handle calls, manage repair orders, and engage with customers throughout their journey. They explore the role of real-time analytics in improving interactions, the importance of answering every incoming call, and why AI has become essential in modern d...

Podcast: Tech Transformed Podcast

Guest: Manesh Tailor, EMEA Field CTO, New Relic

Host: Shubhangi Dua, B2B Tech Journalist, EM360Tech

AI-driven development has become obsessive recently, with vibe-coding becoming more common and accelerating innovation at an unprecedented rate. This, however, is also leading to a substantial increase in costly outages. Many organisations do not fully grasp the repercussions until their customers are affected.

In this episode of the Tech Transformed Podcast, EM360Tech’s Podcast Producer and B2B Tech Journalist, Shubhangi Dua, spoke with Manesh Tailor, EMEA Field CTO at...

In a world where climate change is reshaping the way we grow, transport, and consume the things we rely on, understanding the first mile of supply chains has never been more critical. That’s the stage where over 60 per cent of risks arise, yet it remains the hardest to measure and manage. In a recent episode of Tech Transform, Trisha Pillay sits down with Jonathan Horn, co-founder and CEO of Treefera, to explore how artificial intelligence is providing clarity, actionable insights, and sustainable solutions for this complex ecosystem.

The First Mile and Climate Pressures

Horn’s perspec...

Mass customisation has long been the holy grail for industrial manufacturers, offering the ability to provide highly tailored products while maintaining efficiency, scalability, and profitability. However, as products become increasingly complex, traditional methods of managing configurations are starting to reveal their limitations.

In a recent episode of Tech Transformed, host Christina Stathopoulos, Founder of Dare to Data, spoke with Stella d’Ambrumenil, Product Manager at Configit, about the operational realities and future potential of generative AI technology in manufacturing.

The Challenge of Complexity

Modern manufacturers often operate somewhere between make-to-order and assemble-to-order models. While t...

As organisations navigate the rapid rise of AI, the challenge is no longer simply acquiring technology; it’s preparing people to use it effectively. Many companies are realising that access to AI tools alone doesn’t translate into business impact. Employees need meaningful opportunities to develop skills that can be applied immediately, helping teams work smarter and make better decisions.

In this episode of Tech Transformed, Christina Stathopoulos, Founder of Dare to Data, speaks with Gary Eimerman, Chief Learning Officer at Multiverse, about the pressing challenge of closing the AI and data skills gap in the workforce. They expl...

In the automotive industry, trust and transparency are no longer optional; they have become key components. Dealerships that communicate clearly and responsibly with their customers strengthen relationships and improve overall experiences. In this episode of Tech Transformed, host Trisha Pillay speaks with Sean Barrett, Chief Information Officer at CallRevu, about how dealerships can navigate the changing landscape of communication while maintaining accountability, compliance and operational resilience.

The Evolution of Dealership Communication

Communication has always been at the heart of dealership operations. The phone system was once the primary lifeline between customers and dealerships, giving managers...

In a world where customer expectations evolve faster than ever, organisations are rethinking how they manage and leverage data. Legacy, monolithic Customer Data Platforms (CDPs) are increasingly challenged by rigidity, slow adaptability, and regulatory pressures. In this episode of Tech Transformed, Christina Stathopoulos, Founder of Dare to Data, speaks with Joe Pulickal, Director of Product Management at Uniphore, about the shift to composable CDPs and what it means for modern marketing technology.

Moving Away from Monolithic CDPs

Organisations are moving away from rigid, all-in-one CDPs as regulations around data privacy, consent, and cross-border data flows inte...

As companies rethink how they provide customer experiences (CX), a new form of AI capability, agentic AI, is quickly changing how work is accomplished in contact centres. 

In the recent episode of the Tech Transformed podcast, Dialpad Lead Product Manager Calvin Hohener sits down with host Jon Arnold, Principal at J Arnold & Associates. They discuss the transition from legacy chatbots to more autonomous agents capable of completing tasks and improving customer interactions.

The conversation highlights the importance of understanding the technology's impact on enterprise architecture, the need for clean data, and the strategic implications for C-le...

As AI becomes a central pillar of business decision-making, enterprises face a new challenge, and that is making their data AI-ready. It’s no longer enough to collect and digitise information. For organisations, data must be structured, contextualised, discoverable, and usable—both by humans and intelligent systems.

AI can only deliver if your data is truly ready, but most enterprises are drowning in fragmented, incomplete, or slow-to-update data. In this episode of Don't Panic, It's Just Data, host Doug Laney and Sushant Rai, Vice President of Product of AI and Data Strategy at Relito, explore how modern data unif...

Client service teams are at a breaking point. Margins are shrinking, the demand keeps rising, and much of the day is consumed by work that doesn’t move the needle. As a result, skilled people often spend hours reconciling spreadsheets, re-entering the same data across multiple systems, and chasing updates, time that should be spent on the work clients actually pay for. Every hour lost to manual admin is an hour of revenue slipping away. In this day and age, that’s a hit no business can afford.

AI isn’t just a buzzword here; it’s a practi...

With the rapid evolution of Generative AI, customer experience (CX) is evolving rapidly, too. In a recent episode of the Tech Transformed podcast, Mike Gozzo, Chief Product and Technology Officer at Ada, sat down with host Christina Stathopoulos, Founder of Dare to Data. They talked about how generative AI is changing business-to-customer interactions.

“I view it not just as a business opportunity, but we are here to solve a problem that has existed as long as commerce has,” Gozzo said. He emphasised that AI's goal isn’t just efficiency. It is about building trust and clearly understanding customer...

The era of 3G is ending. For many industrial businesses, smart infrastructure systems, remote device management, and IoT connectivity rely on networks that are now being phased out globally. The question isn’t if—but when your operations could be disrupted.

In this episode of Tech Transformed, Trisha Pillay speaks with Jana Vidis, Business Development Manager at IFB, about the worldwide 3G sunset, what it means for enterprises, and how proactive planning can prevent costly disruptions. They explore the reasons behind the transition to 4G and 5G, the impact on various industries, and the strategies organisations can implement...

Tech leaders are often led to believe that they have “full-stack observability.” The MELT framework—metrics, events, logs, and traces—became the industry standard for visibility. However, Robert Cowart, CEO and Co-Founder of ElastiFlow, believes that this MELT framework leaves a critical gap. 

In the latest episode of the Tech Transformed podcast, host Dana Gardner, President and Principal Analyst at Interabor Solutions, sits down with Cowart to discuss network observability and its vitality in achieving full-stack observability.

The speakers discuss the limitations of legacy observability tools that focus on MELT and how this leaves a significant and...

Enterprises are discovering that the first wave of cloud adoption didn’t simplify operations. It created flexibility, but it also introduced fragmentation, rising costs, and skills gaps that now make AI adoption harder to manage. 

In this episode of Tech Transformed, analyst and host Dana Gardner speaks with two leaders from across the IBM portfolio: Maria Bracho, CTO for the Americas at Red Hat, and Tyler Lynch, Field CTO for the HashiCorp product suite. 

They discuss how organisations can move from scattered cloud operations to a unified, automated model that supports AI securely and at scale...

The semiconductor industry is at an inflection point. As systems become more intelligent, connected, and software-defined, chip design is growing too complex for humans alone. Advances in electronic design automation are reshaping how silicon is built and verified, enabling faster, smarter, and more reliable innovation from data centers to edge devices.

How AI Is Changing EDA and Chip Design

In the latest episode of Tech Transformed, host John Santaferraro speaks with Dr. Thomas Andersen, Vice President of AI and Silicon Innovation at Synopsys, about the real-world impact of AI in chip design. Together, they explore how...

As enterprises push to deliver software faster and more efficiently, continuous integration and continuous delivery (CI/CD) pipelines have become central to modern engineering. With increasing complexity in builds, tools, and environments, the challenge is no longer just speed, but it’s also about maintaining flow, consistency, and confidence in every release.

In this episode of Tech Transformed, host Dana Gardner joins Arpad Kun, VP of Engineering and Infrastructure at Bitrise, to explore how solid CI/CD foundations can drive innovation and enable enterprises to harness AI in more practical, impactful ways. Drawing on findings from the Bitrise...

For years, observability sat quietly in the background of enterprise technology, an operational tool for engineers, something to keep the lights on and costs down. As systems became more intelligent and automated, observability has stepped into a far more strategic role. It now acts as the connective tissue between business intent and technical execution, helping organizations understand not only what is happening inside their systems, but why it’s happening and what it means.

This shift forms the core of a recent Tech Transformed podcast episode between host Dana Gardner and Pejman Tabassomi, Field CTO for EMEA at Datado...

““Without healthy employees, you don’t have healthy customers. And without healthy customers, you don’t have a healthy bottom line.” — Kate Visconti, Founder and CEO, Five to Flow.

While artificial intelligence (AI) has hastened development and made enterprises more efficient, it also comes with more deadlines. The deadlines often merge into after-hours messaging. Burnout has become a default result of productivity, especially in the tech industry. 

In this episode of the Tech Transformed podcast, Shubhangi Dua, Podcast Host, Producer and B2B Tech Journalist, speaks with Kate Visconti, Founder and CEO of Five to Flow, about the cr...

“Cyber resilience isn’t just about protection, it’s about preparation.”

Every business in this day and age lives in the cloud. Our operations, data, and collaboration tools are powered by servers located invisibly around the world. But here’s the question we often overlook: what happens when the cloud falters?

In this episode of Tech Transformed, Trisha Pillay sits down with Jan Ursi, Vice President of Global Channels at Keepit, to uncover the real meaning of cyber resilience in a cloud-first world. Are you putting all your trust in hyperscale cloud providers? Think again. Trisha and Jan...

"You have to think about how the online world really operates and how we make sure that data is secure. How can we trust each other in the digital world?" Robert Rogenmoser, the CEO of Securosys, asks. The answer is "encryption and digital signature."

According to Robert Rogenmoser, the CEO of Securosys, storing keys insecurely creates immediate risk. This makes it crucial to maintain strong key security. "If it's just in a software system, you can easily get hacked. If I have your encryption key, I can read your data. If I have your Bitcoin keys, I c...

"5G is becoming a great enabler for industries, enterprises, in-building connectivity and a variety of use cases, because now we can provide both the lowest latency and the highest bandwidth possible,” states Ganesh Shenbagaraman, Radisys Head of Standards, Regulatory Affairs & Ecosystems.

In the recent episode of the Tech Transformed podcast, Shubhangi Dua, Podcast Host, Producer, and Tech Journalist at EM360Tech, speaks to Shenbagaraman about 5G and edge computing and how they power private networks for various industries, from manufacturing, national security to space.

The Radisys’ Head of Standards believes in the idea of combining 5G wi...

Now that companies have begun leaping into AI applications and adopting agentic automation, new architectural challenges are bound to emerge. With every new technology comes high responsibility, consequences and challenges. 

To help face and overcome some of these challenges, Temporal introduced the concept of “durable execution.” This concept has quickly become an integral part of building AI systems that are not just scalable but also reliable, observable and manageable.

In this episode of the Tech Transformed podcast, host Kevin Petrie, VP of Research at BARC, sits down with Samar Abbas, Co-founder and CEO of Temporal Technologi...

For CISOs and technology leaders, AI is reshaping business process management and daily operations. It can automate routine tasks and analyse data, but the human element remains critical for workforce oversight, customer interactions, and strategic decision-making.

In this episode of Tech Transformed, Trisha Pillay talks with Anshuman Singh, CEO of HGS UK, about AI in the workplace. They discuss how AI can support employees, improve customer service, and require careful oversight. Singh also shares insights on preparing organisations for AI integration and trends leaders should watch in the coming years.

Questions or comments? Email info@em360t...

AI-Powered Canvases: The Future of Visual Collaboration and Innovation

As hybrid and remote work become the standard, organizations are rethinking how teams brainstorm, align, and innovate. Traditional whiteboards and digital tools often fall short in keeping pace with today’s complex business challenges. This is where AI-powered canvases are transforming visual collaboration.

In this episode of Tech Transformed, Kevin Petrie, VP of Research at BARC, joins Elaina O’Mahoney, Chief Product Officer at Mural, to explore how AI collaboration tools are reshaping teamwork in off-site locations. From customer journey mapping to process design, AI-powered canvases give tea...

The issue is data fragmentation, where untrustworthy data is siloed across different databases, SaaS applications, warehouses, and on-premise systems,” Vladimir Jandreski, Chief Product Officer at Ververica, tells Christina Stathopoulos, the Founder of Dare to Data. 

“Simply, there is no single view of the truth that exists. With governance and data quality checks, these are often inconsistent, AI systems end up consuming incomplete or conflicting signals,” he added, setting the stage for the podcast.

In this episode of the Don't Panic, It's Just Data podcast, Stathopoulos speaks with Jandreski about the vital role of unified streaming data pl...

"The tools we make are observability tools today. But it can never be the goal of our business to provide observability. The goal of our business as a vendor and as a partner with our customers is to give them understandability,” stated Nic Benders, the Chief Technical Strategist at New Relic.

In this episode of the Don't Panic It's Just Data podcast, host Christina Stathopoulos, the Founder of Dare to Data, speaks with Benders about where observability is headed in IT systems. They discuss how AI is transforming observability into a more comprehensive understanding of complex systems, moving...

The phrase “AI agent” still brings to mind chatbots handling customer queries. Fast forward to today - AI agents are far more versatile, representing a new generation of systems capable of perceiving, reasoning, and acting autonomously. These bots are beginning to reshape how enterprises operate, not just in customer service but across software development, data analytics, and operational workflows.

In this episode of Tech Transformed, Dare To Data Founder Christina Stathopoulos explores the rapid rise of AI agents with Ben Gilman, CEO of Dualboot Partners. Together, they unpack how AI agents differ from traditional automation and what this shif...

In a time when the world is run by data and real-time actions, edge computing is quickly becoming a must-have in enterprise technology. In the recent episode of the Tech Transformed podcast, hosted by Shubhangi Dua, a Podcast Producer and B2B Tech Journalist, discusses the complexities of this distributed future with guest Dmitry Panenkov, Founder and CEO of emma.

The conversation dives into how latency is the driving force behind edge adoption. Applications like autonomous vehicles and real-time analytics cannot afford to wait on a round trip to a centralised data centre. They need to compute w...

"The real challenge that many manufacturers have dealt with for a long time and will keep facing is the shift from mass manufacturing to mass customisation," stated Daniel Joseph Barry, VP of Product Marketing at Configit. 

In a world that has moved from mass manufacturing to mass customisation, makers of complex products like cars and medical devices face a hidden problem. For more than a century, since the time of Henry Ford, manufacturers have worked in a separate, mass-production mindset. This method in the recent industrial scenario has caused a lot of friction and frustration.

I...

As global industries face mounting pressure to operate more efficiently and sustainably, many are turning to the combined power of artificial intelligence (AI) and the Internet of Things (IoT). From optimising energy usage to enabling real-time decision-making, these technologies are reshaping how businesses think about infrastructure, impact, and innovation. But the road to adoption isn’t without its challenges, from data literacy to greenwashing.

In this episode of Tech Transformed, Em360Tech host Trisha Pillay talks with Akanksha Sharma, Senior Director at the GSMA Foundation, about how these emerging technologies are creating tangible value, especially for small an...

Many companies spend a lot on data technology, but often forget about the importance of data and AI literacy. Without the right skills, even the best platforms can fail to deliver results. Teams need to understand how to work with data and AI to make any strategy successful.

In this episode of Tech Transformed, EM360Tech’s Trisha Pillay chats with Greg Freeman, the founder of Data Literacy Academy about why knowing data and AI matters for anyone building a digital strategy.

Data and AI Literacy

Freeman points out that many data strategies en...

"As agentic AI spreads across industries,” states Rishi Rana, the Chief Executive Officer at Cyara. “Everybody is curious to understand how that is going to transform customer experience across all the channels?"

In this episode of the Tech Transformed podcast, Shubhangi Dua, the Host and Podcast Producer at EM360Tech, talks with Rishi Rana, the CEO of Cyara, about how agentic AI is changing customer experience (CX). 

They look at how AI has developed from simple chatbots to advanced systems that can understand and predict customer needs. Rana spotlights the need for ongoing testing and monitori...

"If you are not using it and don't understand it, you are losing big time because you reinvent that wheel of durable execution yourself, and it's hard," reasons Maxim Fateev, Co-Founder and CTO of Temporal Technologies. 

In a recent episode of the Tech Transformed podcast, Fateev explored the concept of durable execution. This approach not only improves software reliability but is also becoming essential for the next generation of AI agents and orchestration.

What is Durable Execution?

Durable execution, a concept trademarked by Temporal Technologies, changes how developers build reliable applications. "The idea is...

Enterprise data management is undergoing a fundamental transformation. The traditional data stack built on rigid pipelines, static workflows, and human-led interventions is reaching its breaking point. As data volume, velocity, and variety continue to explode, a new approach is taking shape: agentic data management.

In this episode of Tech Transformed, EM360Tech’s Trisha Pillay sits down with Jay Mishra, Chief Product and Technology Officer at Astera, to explore why agentic systems powered by autonomous AI agents, Large Language Models (LLMs), and semantic search are rapidly being recognised as the next generation of enterprise data architecture.

The c...

"There's a lot of hype with the AI agents and their productivity and potential outcomes. AI Agents are quite amazing, says Eric Paulsen, EMEA Field CTO at Coder.

In this episode of the Tech Transformed podcast, Shubhangi Dua, Podcast Host and Producer at EM360Tech, talks to Paulsen about the constantly advancing role of AI agents in development environments. 

Paulsen explains how AI agents can help developers by handling simpler tasks, almost like having assistants or junior developers to assist them. Not only would this boost productivity and time efficiency, but the technology will also en...

Are we heading for a future where AI knows everything but won’t bother explaining it to us?

Advancements in artificial intelligence are rapidly transforming the way industries operate and influencing the future of society as a whole. AI has become a force behind breakthrough technologies such as big data analytics, robotics, and the Internet of Things (IoT). The rise of generative AI has only accelerated its adoption and broadened its impact across multiple sectors. 

Navigating the Displacement Dilemma

In this episode of Tech Transformed, host Trisha Pillay at EM360Tech sits down with...