Ground Floor Government
Ground Floor Government is the podcast for the people who make local government work—behind the scenes. Hosted by David Plappert, founder of PhoneLive.io, this show gives city and county clerks, IT leads, communication pros, and public servants their time at the mic. ㅤ Each week, we dig into what really keeps cities and counties running—last-minute meeting prep, tech shifts, team leadership, and the quiet but essential work of transparency and public service. If you’ve ever hit publish on a public notice, stayed late to prep a meeting, or solved a problem no one even saw coming, this show is
Navigating a Career in Local Government (with Louise Miller) | Ep. 66
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews Louise Miller, the town clerk of Needham, Massachusetts. Louise shares her unique career journey from being an attorney to various roles in local government, emphasizing the importance of community impact and the challenges faced in public service. The conversation covers topics such as navigating unexpected challenges, the significance of budgets, dealing with unfunded mandates, and the collaborative nature of local government work. Louise also provides insights for those considering a career in local government, highlighting the diverse opportunities available and the rewarding nature of public...
How City Clerks Shape Community Engagement (with Niki Newsome) | Ep. 65
Summary
In this episode, Hugh Plappert interviews Niki Newsome, the city clerk of Santa Monica, California. They discuss Niki's journey into local government, the challenges faced by city clerks, the importance of community engagement, and the impact of budget constraints on local governance. Niki shares her experiences with public trust, accessibility in government, and the skills necessary for success in public service. The conversation concludes with advice for those interested in pursuing a career in local government.
Takeaways
Niki Newsome's journey into local government began with a passion for public administration.Local government plays...The Journey of a City Manager (with James Fisher) | Ep. 64
Summary
In this conversation, James Fisher, a city manager with over 35 years of experience in local government, shares his journey from being a lifeguard to leading communities. He discusses the importance of local government in making a positive impact, the challenges of financial management, and the essential people skills needed for effective leadership. Fisher emphasizes the diverse opportunities available in local government and the significance of community service.
Takeaways
Local government allows you to leave a lasting impact on communities.Starting in small towns provides a comprehensive understanding of local government.Financial...From Newsrooms to Government (with Nancy Leuenhagen) | Ep. 63
Summary
In this conversation, Nancy Leuenhagen, the Communications Director for Washoe County, Nevada, shares her journey from a career in journalism to public service communications. She discusses the challenges and rewards of working in local government, particularly in crisis management and storytelling. Nancy highlights the importance of training, creativity, and accessibility in her role, and encourages young professionals to consider careers in public service communications.
Takeaways
Public service communications is a rewarding career path.Transitioning from journalism to public service involves a significant shift in perspective.Crisis management requires unique skills and training.Documentaries...From Broadcasting to Public Service (with Jamie Kindred) | Ep. 62
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews Jamie Kindred, the Director of Public Relations and Recreation in Hondo, Texas. Jamie shares her unconventional journey into local government, transitioning from a broadcasting career to public service. She discusses the importance of public relations in fostering community engagement, the challenges of managing budgets creatively, and the significance of being relatable to the public. Jamie emphasizes the need for effective communication skills and the rewarding nature of working in local government, encouraging others to consider a career in this field.
Takeaways
Jamie...From News Anchor to Local Government Leader (with Laura Christmas) | Ep. 61
Summary
In this episode, Laura Christmas shares her journey from broadcast journalism to becoming the Director of Communications for Clay County's government. She discusses the importance of effective communication in local government, the challenges of crisis management, and the significance of ADA compliance in public communications. Laura encourages aspiring professionals to consider careers in local government, highlighting the diverse opportunities available and the impact they can make in their communities.
Takeaways
Laura Christmas transitioned from broadcast journalism to local government communications.She emphasizes the importance of storytelling in her role.Crisis communication...From HR to City Manager (with Jennifer Poirrier) | Ep. 60
Summary
In this conversation, Jennifer Poirrier shares her journey from a human resources background to becoming the city manager of Clearwater, Florida. She discusses the unique challenges and responsibilities that come with managing a city that heavily relies on tourism, especially in the wake of natural disasters. Jennifer highlights significant community projects, such as the redevelopment of Coachman Park, and emphasizes the importance of strategic planning and teamwork in local government budgeting. In this conversation, Jennifer Poirrier, a city manager, discusses the importance of teamwork, people skills, and community engagement in local government. She emphasizes the need...
Unlocking Opportunities: Internships in Local Government (with Elke Johnson) | Ep. 59
Summary
In this episode of Ground Floor Government, host Hugh Plappert speaks with Elke Johnson, a communication coordinator in local government, about the importance of internships in starting a career in public administration. Elke shares her journey from the private sector to local government, the challenges and opportunities of internships, and the essential skills needed for success in this field. The conversation emphasizes the value of communication, networking, and understanding the budgetary processes within local government, while also providing practical advice for those considering internships.
Takeaways
Internships are a crucial entry point...The People Behind Local Government (with Kendal Francis) | Ep. 58
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews Kendal Francis, the City Manager of Muskogee. They discuss the dynamics of local government, the journey into city management, the challenges faced, and the importance of communication and leadership. Kendal shares insights on supporting staff, celebrating successes, and the impact of budget decisions on the community. He emphasizes the need for accessibility and transparency in local government and encourages aspiring public servants to find their passion and get involved.
Takeaways
Working in local government is fundamentally about people.Kendal transitioned from a...From Stay-at-Home Mom to City Clerk (with Lisa Kent) | Ep. 57
Summary
In this conversation, Lisa Kent shares her inspiring journey from a stay-at-home mom to a city clerk in local government. She discusses the various responsibilities of her role, the challenges she faces in public service, and the importance of people skills in her job. Lisa highlights the significance of financial management in elections and the efforts made towards digital accessibility for the community. She emphasizes the need for collaboration across departments and expresses her passion for helping the public navigate city services. Lisa also offers valuable advice for those considering a career in local government.
<...From TV Reporter to Public Relations Expert in Local Government (with Stu Gooden) | Ep. 56
Summary
In this episode of Ground Floor Government, host Hugh Plappert speaks with Stu Gooden, the PR manager of utilities for Charlotte County, Florida. They discuss the challenges and rewards of working in local government, particularly in the utilities sector. Stu shares his journey from television journalism to public relations, emphasizing the importance of effective communication in promoting water conservation and managing crises. He highlights the need for young people to consider careers in local government and the significance of mentorship and community service.
Takeaways
Working in local government involves unique challenges and responsibilities...Navigating Local Government: Insights from a City Clerk (with Marie Balthrop) | Ep. 55
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews Marie Balthrop, a city clerk in Texas, who shares her journey into local government, the unexpected challenges she faced, and the skills required for success in her role. Marie discusses the importance of community service, financial management, and effective communication in local government, as well as her proudest achievements in enhancing community facilities. She offers valuable advice for those considering a career in local government, emphasizing the need for a servant's heart and strong interpersonal skills.
Takeaways
Marie started her career in...From Housewife to City Clerk: A Journey of Growth (with Shawn Campbell) | Ep. 54
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews Shawn Campbell, the City Clerk of Auburn, who shares her inspiring journey from being a stay-at-home mom to a key figure in local government. The conversation explores the importance of mentorship, the challenges faced in public service, and the impact of community projects. Shawn emphasizes the need for public transparency, effective budgeting, and the essential people skills required in local government roles. She also discusses the significance of ADA compliance and offers valuable advice for those looking to enter the field of local government.
<...The Role of City Clerks in Community Service (with Mark Messey) | Ep. 53
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews Mark Massey, the Clerk of Council for Savannah, Georgia. They discuss Mark's unique journey into local government, the vital role of city clerks, the challenges faced in public service, and the skills necessary for success in this field. Mark shares insights on community impact, the importance of empathy, and the evolving nature of local government, especially in the digital age. He also offers advice for those considering a career in local government, emphasizing the need for selflessness and dedication to public service.
<...Mastering Local Government Communication: Lessons from Green Bay (with Michael Bergman) | Ep. 52
Summary
In this conversation, Michael Bergman, the communication director for Green Bay, Wisconsin, shares his journey from a 26-year career in journalism to his current role in local government. He discusses the importance of effective communication within the city, his goals to inspire both residents and city employees, and the challenges he faces in this new position. Michael reflects on the pace of government work compared to journalism and highlights the surprises and learning experiences that come with being the first communications director for the city. In this conversation, Michael Bergman discusses the challenges and rewards of...
From Temp to City Clerk (with Nicole Gwyn) | Ep. 51
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews Nicole Gwyn, the city clerk of Chattanooga, Tennessee. Nicole shares her journey into local government, the challenges she faced during the pandemic, and her role in community engagement through budget hearings. She emphasizes the importance of collaboration across departments and the skills necessary for success in local government careers. Nicole's passion for her work shines through as she discusses the significance of being a clerk and the impact of local government on the community.
Takeaways
Nicole Gwyn is the city...Navigating Local Government Communications (with Shelby Abner) | Ep. 50
Summary
In this podcast episode, Shelby Abner discusses her journey into local government communications, emphasizing the importance of community engagement, navigating challenges, and balancing creativity with budget constraints. She shares insights on effective communication skills, social media management, and offers advice for aspiring local government communicators.
Takeaways
Shelby Abner transitioned from media to local government communications.Community outreach is a key focus in her role.Infrastructure projects can pose significant communication challenges.Engagement with local businesses is crucial during infrastructure work.The food drive initiative serves 150 families in the community.Making policy...The Journey of a City Clerk (with Rosemarie Call) | Ep. 49
Summary
In this episode, Rosemarie Call shares her journey in local government, discussing the challenges and rewards of being a city clerk. She emphasizes the importance of communication, financial management, and technology in enhancing public access and engagement. Rosemarie also provides valuable advice for those interested in pursuing a career in local government, highlighting the diverse opportunities available and the significance of continuous education.
Takeaways
Rosemarie's journey began with the Department of Agriculture.She enjoys working with residents and helping them navigate public records.The role of a city clerk involves many...The Power of Storytelling in Civic Engagement (with Sam Toles) | Ep. 48
Summary
In this conversation, Sam Toles discusses the critical role of communication in local government and civic engagement. He shares his unique career journey from Hollywood to local government, emphasizing the importance of social media in connecting with communities. Toles highlights the challenges local governments face in communication, particularly the negativity associated with platforms like Facebook. He advocates for storytelling as a powerful tool to engage the community and improve perceptions of public service roles. Toles also provides insights on how local governments can effectively use social media to share their narratives and connect with younger audiences...
The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ep. 47
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records access. Rosa also reflects on her role as a Latina leader and the impact of mentorship on her career. In this conversation, Rosa Govea Acosta discusses the integration of technology in city services, the essential skills required for a city clerk...
From Crossing Guard to City Clerk (with Tina Mastroianni) | Ep. 46
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews Tina Mastroianni, the City Clerk of Providence, who shares her inspiring journey from a crossing guard to a city clerk. Tina discusses the importance of community engagement, the challenges faced in local government, and the role of technology in improving public access to information. She emphasizes the significance of serving the community with a willing heart and offers valuable advice for those considering a career in local government.
Takeaways
Tina started her career as a crossing guard to balance work...Mastering Systems and People Skills (with James Mckechnie) | Ep. 45
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews James McKechnie, the Deputy City Manager of Wichita Falls, Texas. They discuss James's unique career path in local government, the importance of strategic planning,
and the challenges of navigating systems and finance in public service. James shares insights on the significance of people skills, ADA accessibility, and offers valuable advice for young individuals considering a career in local government.
Takeaways
Good strategic plans include more than just steps and processes.You have to weigh in the finance impact...Mastering Systems and People Skills (with James Mckechnie) | Ep. 45
Summary
In this insightful interview, James McKechnie shares his unique career path in local government, emphasizing the importance of systems, legal frameworks, and people skills in making a community impact. Discover practical advice for aspiring public servants and the secrets to successful city management.
Takeaways
Building trust early is crucial in negotiations.Legal frameworks provide essential boundaries for city operations.Knowing your team and communication style enhances cross-functional teamwork.Passion for public service drives daily impact and fulfillment.Mastering Systems and People Skills (with James Mckechnie) | Ep. 45
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews James McKechnie, the Deputy City Manager of Wichita Falls, Texas. They discuss James's unique career path in local government, the importance of strategic planning, and the challenges of navigating systems and finance in public service. James shares insights on the significance of people skills, ADA accessibility, and offers valuable advice for young individuals considering a career in local government.
Takeaways
Good strategic plans include more than just steps and processes.You have to weigh in the finance impact, the personnel impact, and the legal impact.Navigating systems is challenging due to the people involved.Building rel...From HR to County Leadership (with Julie Karins) | Ep. 44
Summary
In this episode of Ground Floor Government, host Hugh Plappert welcomes Julie Karins, the Deputy County Manager of Johnson County, Kansas. The conversation begins with Julie sharing her unexpected journey into local government, transitioning from a career in human resources within the hospitality industry to her current role. She reflects on the differences between corporate and public sector work, emphasizing the sense of purpose she found in local government, which she believes has a direct impact on the community's well-being. Julie discusses her responsibilities as a deputy county manager, highlighting the importance of strategic projects and...
Managing Elections and Community Impact (with Jessica Bailey) | Ep. 43
Summary
In this episode of Ground Floor Government, host Hugh Plappert welcomes Jessica Bailey, the Clerk of the Courts from Porter County, Indiana. Jessica shares her journey from the private sector to local government, highlighting her initial involvement in the Parent-Teacher Organization (PTO) and her subsequent election to the school board. She discusses the significant transition she faced when moving from running a business to managing the responsibilities of a full-time government role, which includes overseeing the court system and elections in Indiana. Jessica emphasizes the importance of community service and the various ways individuals can engage...
A Passion for Public Service (with Valerie Lemmie) | Ep. 42
Summary
In this episode of Ground Floor Government, host Hugh Plappert welcomes Valerie Lemmie, a seasoned expert in local government with over four decades of experience. Valerie shares her journey into local government, emphasizing her passion for ensuring equitable access to services and education for all citizens. She reflects on her family's history and the importance of quality education, which fueled her desire to work in local government. Valerie discusses the challenges and rewards of her career, highlighting the significance of community engagement and the impact of local governance on everyday lives.
Takeaways
"I...From Humble Beginnings to City Management (with Tommy Gonzalez) | Ep. 41
Summary
In this conversation, Tommy Gonzalez, the City Manager of Midland, Texas, shares his journey into city management, discussing the complexities and responsibilities of his role. He emphasizes the importance of strategic planning, community engagement, and effective budgeting. Tommy also recounts significant challenges he has faced, including navigating a firefighter pension fund issue, and highlights impactful community projects that have enhanced local life. He stresses the need for strong people skills in managing public relations and finances, advocating for active listening as a key leadership trait. In this conversation, city manager Tommy Gonzalez discusses the importance of...
From Marine to Mayor: Journey in Local Government (with Nick Edwards) | Ep. 40
Summary
In this conversation, Nick Edwards, the city manager of Joplin, Missouri, shares his journey into local government, the challenges he faces, and the importance of community engagement. He discusses the impact of his military background on his leadership style and the significance of strategic planning in managing city resources. Nick emphasizes the need for collaboration among city departments and the role of location in enhancing city services. He also offers valuable advice for those interested in pursuing a career in local government.
Takeaways
Nick Edwards began his career in local government after serving...From Media to Municipal Leadership (with Hombre Darby) | Ep. 39
Summary
In this conversation, Hugh Plappert speaks with Hombre Darby, the Director of Communications and Outreach for Wheeling Township, Illinois. They discuss the importance of newsletters in community engagement, the challenges and rewards of working in local government, and the strategies for effective communication with diverse audiences. Hombre shares his journey into local government, highlights impactful community projects, and emphasizes the need for innovation and adaptability in communication efforts. The conversation also touches on the significance of building relationships and networking within the community.
Takeaways
Newsletters can be a powerful tool for community engagement...Mastering Local Government: Strategies for Turnaround and Impact (with Harry Black) | Ep. 38
Summary
In this conversation, Harry Black shares his extensive experience in local government, highlighting the opportunities and challenges that come with the territory. He discusses his journey from a management trainee at the Port Authority of New York and New Jersey to becoming a city manager, emphasizing the importance of resilience, financial planning, and making tough decisions. Black reflects on his turnaround experiences in Baltimore, where he successfully navigated financial crises and engaged with labor unions to achieve significant reforms. His insights provide valuable lessons for those looking to enter or advance in local government roles. In...
10 Lessons on Successful Government Tech Projects (with Hana Schank) | Ep. 37
Summary
In this conversation, Hana Schank discusses her journey in local government and the importance of public interest technology. She emphasizes the need for effective technology solutions that address community needs while navigating the challenges of procurement and project management. The discussion highlights the significance of people skills, ethical considerations, and future-proofing technology in government projects. Hana also shares insights on how individuals can start their careers in local government technology, stressing the importance of building relationships and engaging with local leaders.
Key Topics
Public interest technology frameworkChallenges in government tech projectsSuccessful community impact...Firefighter to County Manager: A Journey of Public Service (with Eric Mosley) | Ep. 36
Summary
In this engaging interview, Eric Mosley shares his journey from a forest firefighter to a county manager, highlighting the diverse paths to local government leadership, key responsibilities, and the importance of community involvement.
Key Topics
Pathways to local government leadershipResponsibilities of a county managerCommunity development projectsCrisis management and problem-solvingEngaging with the community and transparencyTakeaways
Experience and community involvement are key to a career in local government.Effective budget management involves collaboration with multiple entities.Community projects like the Oak Dusky Conservation Center can be self-sustaining and impactful.Trust and...Breaking Barriers in Local Government (with Donesia Gause) | Ep. 35
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews Donesia Gause, the first African-American city clerk of Riverside. Donesia shares her journey into local government, the role of a city clerk in advocating for democracy, and the importance of community engagement. She discusses significant projects like the redistricting process and the City Hall Insider initiative aimed at demystifying public proceedings. Donesia emphasizes the need for accessibility in local government and offers valuable advice for aspiring public servants.
Takeaways
Stepping into local government can be daunting but rewarding.The role of a...The Art of Budgeting in Local Government (with Donald Duncan) | Ep. 34
Summary
In this conversation, Donald Duncan, the city manager of Asheboro, NC shares his journey into local government, discussing the importance of budgeting, the differences between city and county management, and the challenges faced in political environments. He emphasizes the need for effective leadership development and offers advice for those aspiring to enter local government, highlighting the significance of community engagement and understanding local dynamics.
Takeaways
Money management is crucial in local government.Personal experiences shape career paths in public service.City managers have immense responsibility to citizens.County management involves navigating complex political...Soldier to City Manager: A Unique Journey (with Dean Huard) | Ep. 33
Summary
In this conversation, Dean Huard shares his unique journey transitioning from a military career to local government. He discusses the importance of networking, the cultural aspects of local governance, and the challenges faced in city management. Dean emphasizes how his military experiences have shaped his approach to leadership and problem-solving in the public sector, highlighting the significance of adaptability and community service in his role as a city manager. In this conversation, Dean Huard discusses the parallels between military decision-making and local government problem-solving, emphasizing the importance of logistics and emergency management. He highlights the unsung...
How Do You Go From Student to Clerk? (with Andrew Ghobrial) | Ep. 32
Summary
In this conversation, Andrew Ghobrial shares his journey into local government, detailing his experiences as a clerk of committees and the challenges he faced in election administration. He discusses the importance of transparency, public records, and the skills needed to succeed in local government roles. Andrew also highlights innovations in processes like dog licensing and the complexities of budgeting in a government setting. He emphasizes the value of networking and community engagement for those aspiring to enter the field.
Takeaways
Andrew's interest in local government began in high school.He learned about various...From Youth Council to Local Government (with Caitlan Biggs) | Ep. 31
Summary
In this episode of Ground Floor Government, host Hugh Plappert interviews Caitlan Biggs, the Assistant Town Manager and Secretary of Little Elm, Texas. Caitlan shares her unique journey into local government, discussing the various roles and responsibilities she holds, the challenges faced during her career, and the importance of community engagement. She emphasizes the need for collaboration across departments and offers valuable advice for those looking to start a career in local government.
Takeaways
Caitlan Biggs started her career in local government through a youth council.Her journey reflects the diverse paths one...Unlocking Opportunities in Local Government (with Anthony Mejia) | Ep. 30
Summary
In this episode, Anthony Mejia shares his journey in local government, highlighting the various opportunities available for individuals, especially at-risk youth. He discusses his experiences, challenges faced, and the importance of mentorship in developing future leaders in the field. The conversation also covers the significance of budgeting, community engagement, and the skills necessary for city clerks, including navigating complex political landscapes and ensuring accessibility for all citizens. Anthony emphasizes the need for new clerks to seek mentorship and build networks to succeed in their roles.
Takeaways
Local government offers diverse opportunities for growth...Navigating a Career in Local Government (with Blaine Oborn) | Ep. 29
Summary
In this episode, Blaine Oborn shares his extensive experience in local government, discussing his journey from finance to city administration. He emphasizes the importance of collaboration, the challenges faced in local government, and the passion required to make a difference in communities. Blaine also provides valuable advice for those looking to start a career in local government, highlighting the significance of mentorship and public service.
Takeaways
Blaine O'Byrne has worked in local government across multiple states.He transitioned from finance to public administration to make a difference in communities.Local government offers opportunities...