The CUInsight Experience

“We are all super unique, and what replenishes one person is going to be completely different than what works for somebody else.” – Jilly Nowacki

Welcome to episode 244 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jilly Nowacki, co-founder, president and CEO of Zealyst.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk...

“You need an inner strength, but you also need somebody there when moments get tough.” – Peter Rice

Welcome to episode 243 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, President and CEO of Zealyst.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience. Learn more at Trella...

“Sometimes, you just need someone to say, ‘You’ve got this.’” - Sarah Wainscott

Welcome to episode 242 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, co-founder, president and CEO of Zealyst.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience. Learn more here!

In this 20...

“Be willing to fail, own it, pivot, and try the next thing. Because you’re going to win more than you fail.” – Michael Wilson 

Welcome to episode 241 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, co-founder, president and CEO of Zealyst.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficienc...

“Constantly proving yourself is a privilege.” – Danielle Milner

 Welcome to episode 240 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, co-founder, president and CEO of Zealyst.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience. Learn more here!

In this 2026 season, Jill an...

“The culture isn’t just a sidecar to the credit union motorcycle. It has to be the fuel that runs what we do.” — Deonne Christensen 

Welcome to episode 239 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, co-founder, president and CEO of Zealyst.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage ri...

“You get this feeling that your job as a leader is to sink the long putt. But your job is to caddy.” – Kelly Botti

Welcome to episode 238 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jilly Nowacki, co-founder, president and CEO of Zealyst.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage...

“My biggest goal is that the industry wins, thrives, and survives. You don't do that alone. That's a whole movement.” – April Clobes

Welcome to episode 237 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jilly Nowacki, co-founder, president and CEO of Zealyst.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and im...

“Moving forward, moving ahead, it doesn't diminish what came before. It honors it.” - Jilly Nowacki

Welcome to episode 236 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jilly Nowacki, co-founder, president and CEO of Zealyst.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience. Learn more here!
...

“Remember to give your team time to shine.” – Samantha Beeler

Welcome to episode 235 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jilly Nowacki, President and CEO of Humanidei.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience. Learn more here!

In this new 2026 season, Jilly and I...

“Our values are also meant to be adjectives.” – Brent Rempe

Welcome to episode 234 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience. Learn more here!

In this new 2026 season, Jill and I...

“Investment in people is literally a business strategy. We win when our people win.” – Faye Nabhani

Welcome to episode 233 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jilly Nowacki, President and CEO of Humanidei.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience. Learn more here!

I...

“You have to lead through your people.” – Ken Cahoon 

Welcome to episode 232 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jilly Nowacki, President and CEO of Humanidei.

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience. Learn more here!

In this new 2026 season, Jilly and I will...

“Our primary avenue of communication is creating moments.” – Liz Ponder

Welcome to episode 231 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by Trellance Cooperative Holdings, Inc. Trellance is the parent company behind some of the most trusted credit union tech providers, such as Rise Analytics, ProBridge and Optiri. By providing tech to credit unions and investing in new solutions, Trellance aims to create growth opportunities for the entire industry and to empower credit unions to embrac...

“Getting it right means getting the right people, balance, structure, and authority—and everyone loving what they’re doing.” – Mark Zook

Welcome to episode 230 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jilly Nowacki, President and CEO of Humanidei.

This episode is sponsored by Alacriti, a leading payments fintech helping credit unions modernize money movement. Alacriti enables real-time money movement experiences for loan payments, A2A transfers, digital disbursements, and bill pay. Through a single cloud-native platform that connects to RTP, FedNow, Fedwire, ACH, Visa Direct, and Zelle, cre...

“Creating space isn't accidental, but an actual decision that must be made every day.” - Jilly Nowacki

Welcome to episode 229 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jilly Nowacki, President and CEO of Humanidei.

This episode is sponsored by Alacriti, a leading payments fintech helping credit unions modernize money movement. Alacriti enables real-time money movement experiences for loan payments, A2A transfers, digital disbursements, and bill pay. Through a single cloud-native platform that connects to RTP, FedNow, Fedwire, ACH, Visa Direct, and Zelle, credit unions can prog...

“As women, we have a lot of work to do—and that work is something we have to continue to be impatient about.” – Tansley Stearns

Welcome to episode 228 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jilly Nowacki, President and CEO of Humanidei.

This episode is sponsored by Alacriti, a leading payments fintech helping credit unions modernize money movement. Alacriti enables real-time money movement experiences for loan payments, A2A transfers, digital disbursements, and bill pay. Through a single cloud-native platform that connects to RTP, FedNow, Fedwire, ACH, Vis...

“Don’t lose that zeal and passion, but don’t trade on the cheapest human emotions—fear and contempt.” – Scott Simpson

Welcome to episode 227 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jilly Nowacki, President and CEO of Humanidei.

This episode is sponsored by Alacriti, a leading payments fintech helping credit unions modernize money movement. Alacriti enables real-time money movement experiences for loan payments, A2A transfers, digital disbursements, and bill pay. Through a single cloud-native platform that connects to RTP, FedNow, Fedwire, ACH, Visa Direct, and Zelle, credi...

“When someone joins an organization, you're not just buying into the work; you're buying into the leader too.” - Jilly Nowacki

Welcome to episode 225 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jilly Nowacki, President and CEO of Humanidei.

This episode is sponsored by Alacriti, a leading payments fintech helping credit unions modernize money movement. Alacriti enables real-time money movement experiences for loan payments, A2A transfers, digital disbursements, and bill pay. Through a single cloud-native platform that connects to RTP, FedNow, Fedwire, ACH, Visa Dire...

“Purpose makes leadership feel worth it.” - Randy Smith

Welcome to episode 225 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by Alacriti, a leading payments fintech helping credit unions modernize money movement. Alacriti enables real-time money movement experiences for loan payments, A2A transfers, digital disbursements, and bill pay. Through a single cloud-native platform that connects to RTP, FedNow, Fedwire, ACH, Visa Direct, and Zelle, credit unions can progressively modernize without overhauling legacy systems. Lear...

“You have people that listen, then you have people that are waiting to talk.” – Fred Robinson

Welcome to episode 224 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by The Sheeter Group - a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Learn more at sheetergroup.com.

In this season...

“Leaders who intentionally practice gratitude create strong cultures, deeper connections, and more resilient teams.” – Randy Smith

Welcome to episode 223 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by The Sheeter Group - a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Learn more at sheetergroup.com.

In this season, Jill and I will h...

“Alignment doesn’t happen by accident—it’s built through clarity.” – Jill Nowacki

Welcome to episode 222 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by The Sheeter Group - a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Learn more at sheetergroup.com.

In this season, Jill and I will have convers...

“Failure’s mistakes teach us so much more than our successes ever do.” – Caroline Willard

Welcome to episode 221 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by The Sheeter Group - a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Learn more at sheetergroup.com.

In this season, Jill and I will have conversa...

“If you have a fear of failure, you won't launch.” - Brad Bergmooser

Welcome to episode 220 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by The Sheeter Group - a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Learn more at sheetergroup.com.

In this season, Jill and I will have...

“The Type 2 Fun is where all the stories come from.” – Randy Smith

This episode is sponsored by The Sheeter Group, a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Learn more at sheetergroup.com.

In this season, Jill and I will have conversations centered around leadership, credit unions, and living our best lives. We will have some of the most respected leaders from around credit unions who we are gr...

“People feel like they belong when they know their contribution matters.” – Jill Nowacki

Welcome to episode 218 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by The Sheeter Group - a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Learn more at sheetergroup.com.

In this season, Jill and I will...

“When we have presence, it creates space for trust, clarity, and a real, true connection.” - Jill Nowacki

Welcome to episode 217 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by The Sheeter Group - a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Learn more at sheetergroup.com.

In this season, Jill and...

“Sometimes there are monumental changes, but other times it’s what can you do today to get one step closer?" - Randy Smith

Welcome to episode 216 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by The Sheeter Group - a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Learn more at sheetergroup.com...

“No matter how much success you achieve, you won’t feel like you’re enough if you aren’t fulfilled in the success you have.” – Jill Nowacki

Welcome to episode 215 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by The Sheeter Group - a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Le...

“It’s not about you—and if you remember that, you’re making it about the people you serve.” – John Bratsakis

Welcome to episode 214 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by The Sheeter Group - a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Learn more at sheetergroup.com.

In this...

“Every time I’ve just been myself, it’s really worked to my advantage.” - Patty Corkery

Welcome to episode 213 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by The Sheeter Group - a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Learn more at sheetergroup.com.

In this season, Jill and I will hav...

“I can give you the blueprint, but you’ve got to own your own development” - Ty Muse

Welcome to episode 212 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by The Sheeter Group - a leading executive benefits firm that meets your retention and succession needs. This includes non-qualified benefit plans, short and long-term incentive plans, compensation studies, scorecard design, performance evaluation, and more. Learn more at sheetergroup.com.

In this season, Jill and I will...

“We must really control the inputs we are taking into our brain.” - Lauren Culp

Welcome to episode 211 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by Alacriti—a leading payments fintech helping credit unions compete with challenger banks and digital wallets. Alacriti delivers seamless, real-time money movement experiences for loan payments, A2A transfers, digital disbursements, and bill pay. With a single, cloud-native platform that connects to The Clearing House, Fedwire, ACH, and FedNow, credit unions...

“...You establish trust with your team by being... willing to be vulnerable enough to, as a leader... to say... that's something that I hadn't thought about. That is an expertise that I don't have right now.” - Greg Michlig

Welcome to episode 210 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by Alacriti—a leading payments fintech helping credit unions compete with challenger banks and digital wallets. Alacriti delivers seamless, real-time money movement experiences for loan payments, A2A tran...

“Leaning into your best self—that's what brings joy and happiness.” – Tracie Kenyon

Welcome to episode 209 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by Alacriti—a leading payments fintech helping credit unions compete with challenger banks and digital wallets. Alacriti delivers seamless, real-time money movement experiences for loan payments, A2A transfers, digital disbursements, and bill pay. With a single, cloud-native platform that connects to The Clearing House, Fedwire, ACH, and FedNow, credit unions can modernize...

“Trust is the currency that keeps credit unions thriving.” - Jill Nowacki

 Welcome to episode 208 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by Alacriti—a leading payments fintech helping credit unions compete with challenger banks and digital wallets. Alacriti delivers seamless, real-time money movement experiences for loan payments, A2A transfers, digital disbursements, and bill pay. With a single, cloud-native platform that connects to The Clearing House, Fedwire, ACH, and FedNow, credit unions can moderni...

“If you’re looking for evidence of your failure, you’ll find that evidence.” - Jill Nowacki

Welcome to episode 207 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei.

This episode is sponsored by Alacriti—a leading payments fintech helping credit unions compete with challenger banks and digital wallets. Alacriti delivers seamless, real-time money movement experiences for loan payments, A2A transfers, digital disbursements, and bill pay. With a single, cloud-native platform that connects to The Clearing H...

“Be unreasonable, but not unrealistic.” - Renée Sattiewhite

Welcome to episode 206 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei. 

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience.

In this season, Jill and I will h...

“Don’t just bounce back—bounce better.” - Randy Smith

Welcome to episode 205 of The CUInsight Experience podcast with your hosts, Randy Smith, co-founder of CUInsight.com, and Jill Nowacki, President and CEO of Humanidei. 

This episode is sponsored by Trellance. Trellance is a leading technology partner for credit unions, delivering innovative technology solutions to help credit unions achieve more. With a comprehensive suite of analytics, cloud and talent solutions, the Trellance team ensures credit unions increase efficiency, manage risk, and improve member experience.

In this season, Jill and...