Behind The Brand
Welcome to Behind the Brand, a podcast for small business owners, solopreneurs, and aspiring entrepreneurs who are ready to start strong, stand out, and stay bold. Hosted by the powerhouse marketers behind Moxie Creative, this podcast offers a behind-the-scenes look at what it takes to build and grow a memorable brand. With over 30 years of experience helping businesses grow, we share bold moves, real-life client transformations, and actionable lessons you can apply to your own business. Hear directly from our clients as we peel back the layers of their brands to reveal the bold decisions that helped them overcome challenges...
Why Q4 Winners Are Actually Decided in July
Download the Checklist: https://moxiecreative.com/blog/why-q4-winners-make-their-moves-in-july/
Takeaways
Q4 success doesn't start in October — it starts in summer. Businesses that wait until fall to launch campaigns, redesign websites, or start digital ads are setting themselves up for missed opportunities and under-optimized results.Digital marketing takes time to work. Ads need weeks to optimize, websites take two to four months to build, and competitive research doesn't happen overnight. The earlier you start, the stronger your results.Summer is the perfect window to audit the first half of your year — what worked, what didn't, and...Why Finding the Right Career Fit Changes Everything with Laura Hartog of Bad Habit Brewing
Takeaways
Career alignment matters more than staying comfortableGrowth often starts when you allow yourself to explore changeStrong businesses survive by staying connected to communityWhat happens when the career path you've spent years building no longer feels right?
In this episode of Behind the Brand, Taylor and Kelly sit down with Laura Hartog, Managing Director of Bad Habit Brewing Company, to discuss career pivots, burnout, leadership, workplace culture, and building businesses centered around community.
Laura shares how she transitioned from a long career in marketing and education into brewery leadership, what pushed her...
What Really Happens When You Hire a Marketing Agency
Takeaways
Why free discovery meetings are critical to building better marketing strategiesHow great agencies uncover what clients actually need versus what they think they needWhy trust and communication are the foundation of successful client partnershipsWhen people think about marketing agencies, they often picture logos, websites, social media posts, and creative campaigns. But behind every creative decision is something much bigger: strategy.
In this episode, Taylor and Kelly pull back the curtain on what actually happens when someone reaches out to work with a marketing agency. From discovery calls and first meetings to proposals and...
Building Community Through Hospitality and Historic Spaces with Casey Austin
Takeaways
Career pivots can lead to opportunities that feel more aligned than the original plan.Community involvement and networking create unexpected professional opportunities.Foley Mansion is redefining event experiences by blending history, hospitality, and memorable moments.Summary of the Episode
In this episode of Behind the Brand, Taylor and Kelly sit down with Casey Austin, Director of Operations at Foley Mansion, to talk about career transitions, community connection, and creating unforgettable experiences.
Casey shares her unconventional career journey from earning a degree in early childhood education and teaching preschool to working in banking...
Why Blogging Still Matters for SEO in 2026
Takeaways
Blogging directly improves SEO by creating more indexed pages and keyword opportunities.Strategic blog content helps businesses rank for customer questions and search intent.Modern SEO requires ongoing website updates, internal linking, and content structure.Businesses that consistently blog build stronger authority and long-term organic visibility.AI and evolving search behavior are changing how websites should be built and optimized.In this episode of Behind the Brand, Kelly and Taylor from Moxie Creative dive deep into why blogging still matters and how it directly impacts SEO in today’s digital landscape.
They unpack the ev...
How Jeremy Salzbrun Turned H&S Heating and Air Conditioning Into a Community Powerhouse
Takeaways
Why trades careers can create incredible financial opportunities without traditional college debtHow Jeremy Salzbrun transformed H&S Heating and Air into a service-first business during the recessionThe importance of community involvement and relationship marketing for local businessesIn this episode of Behind the Brand, Taylor and Kelly from Moxie Creative sit down with Jeremy Salzbrun, second-generation owner of H&S Heating and Air Conditioning. Jeremy shares the story behind the family business, how he purchased the company during the recession, and what it takes to grow a trusted HVAC brand in Central Minnesota.
The...
Why Google Reviews Matter More Than You Think for Small Business Growth
Takeaways
Google reviews heavily influence customer decisions before they contact your businessConsistently asking for reviews is key to maintaining a strong online reputationResponding to both positive and negative reviews improves credibility and SEOBefore a customer ever calls, clicks, or walks through your door, they’ve likely already formed an opinion about your business based on your Google reviews. In this episode of Behind the Brand, Taylor and Kelly break down why reviews are one of the most powerful yet underutilized tools in your marketing strategy.
They explore how reviews impact SEO, influence buying behavior, an...
How Synergy Chiropractic and Wellness Clinic Built a Strong Local Brand
Takeaways
Building a strong wellness brand starts with trust, consistency, and patient experience.Clear messaging helps chiropractic and wellness clinics stand out in a crowded market.Purpose-driven branding creates stronger community connection and sustainable business growth.In this episode of Behind the Brand, Taylor and Kelly from Moxie Creative sit down with Dr. Cheri Carlson of Synergy Chiropractic and Wellness Clinic to discuss what it takes to build a brand in the health and wellness space that people genuinely trust. The conversation explores branding beyond visuals, highlighting the importance of alignment between patient care, communication, and overall...
Why Video Marketing Matters More Than Ever for Growing Brands
Takeaways
Video is one of the most important tools in modern marketing for brands that want to build connection and drive engagement.Strong video content requires strategy, scripting, planning, filming, editing, and brand alignment.Short-form video has changed how businesses communicate, making concise storytelling more important than ever.In this episode of Behind the Brand, Taylor and Kelly sit down with Tyler from Moxie Creative to talk all things video marketing. From social media reels and commercial ads to branded storytelling and behind-the-scenes production, the conversation explores how video has become essential in today’s digital marketing la...
How to Know When Your Business Should Lease, Buy, or Move
Takeaways
Commercial real estate decisions should support your business plan, not just your current space needs.Leasing can be a smart strategy for preserving capital and maintaining flexibility as your business evolves.Business owners should think ahead about growth, transitions, and exit planning before making major property decisions.In this episode of Behind the Brand, Taylor and Kelly from Moxie Creative sit down with Eric O’Brien of Commercial Realty Solutions to talk about commercial real estate strategy for business owners. Eric shares how his background in banking and SBA lending shaped his approach to helping clients na...
From Team Member to Emerging Leader: Taylor’s Award-Winning Journey
Takeaways
Leadership growth often happens when responsibility, ownership, and opportunity finally align.Mentorship can completely change the trajectory of a marketing career.Showing up consistently in your industry and local community creates momentum over time.In this special episode of Behind the Brand, Kelly turns the mic around and interviews Taylor after she is named the 2026 Emerging Leader by the American Advertising Federation of Central Minnesota. Together, they unpack what the award means, the career milestones that led to it, and the role mentorship, community involvement, and agency leadership played in Taylor’s journey. The conversation is ho...
Launching Return to Joy: A Christ-Centered Coaching Brand With Heart
akeaways
Kim Johnson shares how her personal healing journey inspired the launch of Return to Joy Coaching.This episode explores trauma, grief, identity loss, and the power of faith-centered transformation.Kim explains how her 12-month coaching program helps women heal, rebuild, and rediscover joy.In this episode of Behind the Brand, Taylor and Kelly from Moxie Creative sit down with Kim Johnson, founder of Return to Joy Coaching, to talk about the story behind her Christ-centered coaching business. Kim opens up about walking through trauma and grief, losing her sense of identity, and finding healing through faith...
What We Learned From One Year of Consistent Podcasting
Takeaways
Podcasting can be a powerful marketing tool for small businesses looking to build authority, improve SEO, and create consistent content.Behind the Brand has helped Moxie Creative strengthen client relationships, showcase its personality, and connect more deeply with the local business community.Year two will focus on smarter content repurposing, stronger guest planning, and continuing to highlight the people and businesses shaping St. Cloud.In this special anniversary episode of Behind the Brand, Taylor, Kelly, and Macki from Moxie Creative reflect on one full year of podcasting and what the experience has taught them about branding...
Battle of the Bands, B-Side, and the Future of Live Music in Central Minnesota
Takeaways
Project 37 is creating safe, sober, all-ages live music spaces in Central Minnesota.B-Side Indie Music Cafe serves as both a nonprofit coffee shop and a community-centered music venue in downtown St. Cloud.Battle of the Bands helps raise funds, spotlight young musicians, and support the future growth of the local music scene.In this episode of Behind the Brand, Taylor and Kelly from Moxie Creative sit down with John Schulte to talk about Project 37, B-Side Indie Music Cafe, and the power of building community through music. John shares his journey from hockey player to lifelong musician...
How Tourism Marketing Drives Economic Growth in Greater St. Cloud
Takeaways
Tourism marketing supports far more than travel. It contributes to local business success and regional economic growth.Convention and Visitors Bureaus play a strategic role in attracting events, promoting community assets, and shaping destination perception.Strong storytelling and digital strategy help communities compete, grow, and create lasting engagement.In this episode of Behind the Brand, Taylor and Kelly from Moxie Creative sit down with Rachel Thompson, Executive Director of Visit Greater St. Cloud, to explore the broader impact of tourism marketing. The conversation unpacks what a Convention and Visitors Bureau actually does, how destination organizations support...
Lead Generation Marketing for Small Business: What Works (and What Doesn’t)
Takeaways
Brand awareness builds recognition and trust; lead generation drives action like calls, form fills, and bookings.Lead gen works best when your owned media is solid: brand clarity, website UX, social presence, and email marketing.Paid search (Google Ads/PPC) is a bidding system—strategy, keywords, and geography determine efficiency and cost per lead.Marketing gets lumped together, but Taylor and Kelly explain why that mindset causes frustration and wasted ad spend. In this episode, they break down how brand awareness and lead generation serve different roles, why your website must be conversion-ready before you pay to...
How to Rebrand a Legacy Business Without Losing Loyal Customers with Jake Neu from Legacy Upfitters
Takeaways
Rebranding a legacy business is as much about customer education as it is design.Leaving a franchise can unlock pricing freedom, product flexibility, and stronger customization.Start your rebrand early—there are always more details than you expect (signage, print, photos, vendor assets).Family businesses thrive when roles are clear and compromise is built into decision-making.Team culture matters: pay fairly, avoid micromanagement, and treat employees like people.Jake Neu joins Taylor and Mo to share the 25-year journey of what’s now Legacy Upfitters—from a spray-on bedliner shop to a full-service vehicle customization destination. Jake b...
Why Podcasting Works for Small Businesses in 2026
Takeaways
Podcasting isn’t “too saturated”—your lived experience and stories are what make your show stand out.Most podcasts quit because creators underestimate the behind-the-scenes work; consistency is the real secret.Milestones matter: many shows drop off after episode 7, and reaching episode 20 often signals long-term success.A podcast builds trust before the sales call, helping prospects feel connected and confident in working with you.You don’t need a big studio—start with what you have, and consider a 10-min micro-podcast to build momentum.Podcast producer Abbey Graves returns to Behind the Brand to talk with Taylor from...
From Letterpress to Leadership: Mary Bruno on Craft, Community, and Creativity
Takeaways
You don’t need a linear path to build a successful businessDiversifying income creates creative freedomCommunity is the foundation of sustainable entrepreneurshipIn this episode of Behind the Brand, hosts Taylor and Kelly sit down with Mary Bruno, the owner of Bruno Press, a letterpress and print studio known for its unique craft, storytelling, and community involvement. Mary shares her unconventional journey into entrepreneurship, detailing how she transformed her father's print shop into a thriving creative hub after his sudden passing. She discusses her ventures into greeting cards, print parties, workshops, and community building, shedding light on...
Authentic Branding vs. AI Design: What’s Working in 2026
Takeaways
Trends are tools, not rules — use what works, skip what doesn’t.Collaboration across design styles creates standout brand work.Bold typography, flash photography, and “perfectly imperfect” visuals are trending in 2026.Summary of the Episode
In this episode of Behind the Brand, host Taylor chats with the full design team at Moxie Creative — Michael, Mo, Tyler, and Brittany — to unpack the creative trends that actually matter in 2026. From typography to AI pushback, from personal style to team collaboration, this candid roundtable reveals how designers think about what's relevant, not just what’s popular. The result is an h...
Behind the Brand, Again: Liz Fiedler Mergen's Year of Transformation
Pre-Order Liz's book "Flowers Bloom Anyway": https://www.barnesandnoble.com/w/flowers-bloom-anyway-a-memoir-liz-fiedler-mergen/1148638651?ean=9781636989273
In this powerful episode of Behind the Brand, Taylor and Kelly from Moxie Creative sit down with returning guest Liz Fiedler Mergen—entrepreneur, flower farmer, podcast host, and newly published author—to discuss what’s changed in her business and life since she first appeared on the show.
Liz, the founder of Sunny Mary Meadow, shares how she scaled her brand from a flower cart to a multi-stream business that includes event space rentals, a retail floral shop, a wedding floral...
Why Your Business Goals Don’t Need to Start on January 1
New Year’s resolutions get a bad rap — and honestly, sometimes they deserve it. They’re often too big, too vague, and built on unrealistic expectations that disappear by February. In this episode of Behind the Brand, hosts Taylor and Kelly from Moxie Creative talk honestly about how they actually approach goal-setting inside a growing creative agency and why intention matters more than arbitrary dates.
They dive into the difference between resolutions and real goals, discuss choosing a “word of the year” like efficiency and wellness, and explain how small systems can create massive improvements in both work and l...
From Orchard to Icon: How Milk and Honey Ciders Built a Beloved Brand
In this episode of Behind the Brand, hosts Taylor and Isabella sit down with Peter Gillitzer one-third of the ownership team at Milk and Honey Cider. They explore the origins of the cidery, starting from a production facility in 2011 to becoming a beloved community hub and creative space in St. Joseph, Minnesota by 2017. The discussion covers their successful Summer Music series, how they manage to keep the business community-focused, and their commitment to innovative yet intentional brand growth. Peter also shares stories about the partnerships they've built, the evolving craft beverage market, and lessons learned along the way. The...
The Power of Print in Your Marketing Strategy
In this episode of 'Behind the Brand,' hosts Taylor, Mo and Brittany from Moxie Creative, discuss the evolving world of print design. They explore the fundamentals of layout, typography, color, and spacing, while sharing insights on common mistakes businesses often make. With anecdotes from their careers and tips on making print materials impactful, this episode emphasizes why print still holds a crucial place in marketing strategies. They also highlight favorite projects and lessons learned, proving that print is far from dead.
00:00 The Evolution of Print
00:36 Meet the Hosts
01:24 Introducing Brittany: The Layout...
Behind the Brand "Best Of": Guest Episodes
In this special year-end episode of 'Behind the Brand,' hosts Taylor, Kelly, and Isabella of Moxie Creative revisit some of the most memorable moments and insightful conversations with guests from the past year. Featuring a diverse lineup of small business owners, entrepreneurs, and community leaders, this episode showcases stories of passion, innovation, and community impact. Notable guests include founders of Sip and Pass moonshine, White Wolf Custom Apparel, Trust Real Estate, and the St. Cloud area YMCA. The discussions cover a range of topics from building and growing a brand, the importance of community involvement, to the intricacies...
Behind the Brand "Best Of": The Moxie Crew
In this special episode of 'Behind the Brand,' Taylor, Kelly, and the rest of the crew from Moxie Creative take a comprehensive look back at their successful year. They discuss the origin and growth of Moxie Creative, the addition of key team members, and share personal anecdotes about their creative processes and team dynamics. The episode also delves into their commitment to pro bono work, the importance of creating emotion-driven social media content, and highlights the team's involvement in the YMCA Promenade event. The narrative showcases their passion for helping brands build memorable identities while having fun and...
2025 Wrapped: Moxie Creative’s Favorite Moments and Milestones
In this special year-end episode of Behind the Brand, Taylor from Moxie Creative sits down individually with team members Kelly, Brittany, Michael, Isabella, Tyler, and Mo to reflect on their experiences throughout 2025. They share their favorite projects, the challenges they faced, and what they're looking forward to in 2026. With highlights like working with Milk and Honey Cider and launching new websites, each team member recounts their personal and professional growth over the past year. Additionally, Isabella announces her exciting plans to travel to Europe, marking a significant personal milestone. As they look ahead to new projects and opportunities in 2026...
Building Stronger Communities: Klair Black on United Way’s Impact
In this episode of Behind the Brand, Taylor and Kelly from Moxie Creative sit down with Klair Black, Workforce Engagement Director at United Way of Central Minnesota. With a rich background in public relations and marketing from St. Cloud State University, Klair has channeled her skillset into nonprofit work to strengthen her community. The discussion covers her journey into nonprofit work, the various United Way programs, and how businesses and individuals can get involved in community giving. Klair highlights impactful initiatives like the Imagination Library book program, the annual Days of Caring volunteer event, and different charity drives. Listeners...
Inside AD Connect: Moxie Creative’s Top Takeaways from the 2025 Advertising Conference
Recapping AD Connect 2023 with Team Moxie
In this episode of Behind the Brand, the Moxie Creative team—Taylor, Mo, and Tyler—recap their unforgettable experience at AD Connect 2025, the premier conference hosted by the American Advertising Awards.
Tune in as they dive into:
Key insights from breakout sessions on creative strategy, brand storytelling, and innovationThe future of AI in the creative process—and how Moxie Creative is using it to boost efficiency without losing the human touchAn inspiring encounter with design legend Aaron Draplin, plus what they learned from his bold, authentic approachFresh takeaways for ke...Revamping Heritage: The Barrel Mill's Modern Evolution
In this episode of Behind the Brand, hosts Taylor and Isabella sit down with Calen Kirkland, Sales Director of The Barrel Mill, a renowned family-owned cooperage in Avon, Minnesota. Known for its high-quality oak barrels, The Barrel Mill has partnered with Moxie to refresh its brand and overhaul its website. Calen shares insights on how the rebrand has modernized this heritage brand while maintaining its artisanal craftsmanship. The discussion also covers The Barrel Mill's innovative products like the Infusion Spiral, which offers rapid aging techniques for spirits, and the company's expansion into new markets. Calen talks about his experience...
The Pros and Cons of Side Hustles
In this episode of Behind the Brand, hosts Taylor, Kelly, and Mo discuss the growing trend, or maybe declining trend, of side hustles. They explore personal experiences, the influence of millennial culture, the balance between passion and burnout, and the impact of side hustles on creativity and income. The trio also touch on the generational perceptions of work, the balance between full-time jobs and side gigs, and how side hustles can either complement or stretch one's professional capabilities. Tune in to hear insights on how side gigs can both fuel your creativity and potentially lead to burnout.
00:00...
Encore Careers: Diane Hageman's Path from Healthcare Marketing to YMCA Leadership
In this episode of Behind the Brand, hosts Taylor and Kelly from Moxie Creative converse with Diane Hageman—a trailblazing leader known for her impact on female leadership and community service. Diane shares her journey from a marketing career in healthcare at St. Cloud Hospital and CentraCare, to volunteer work and a significant position at the YMCA. She discusses her transition into a second career through the University of Minnesota's Advanced Careers Initiative and the balance between professional life, grandparenting, and caring for her mother. The discussion highlights the importance of adaptable work environments, especially for working parents, and fo...
The Power of Integrated Marketing Campaigns
In this episode of Behind the Brand, hosts Taylor and Kelly of Moxie Creative discuss the importance of blending digital and traditional marketing strategies for small businesses. They explore how integrated campaigns can create a cohesive story that reaches audiences in multiple ways. The team is joined by Michael Nelson to delve into the evolution of digital marketing and its relationship with traditional methods. Key topics include the history of digital and traditional marketing, effective tactics for small business marketing, and the importance of a well-rounded strategy. The episode emphasizes the need to meet audiences where they are and...
Community Impact with the YMCA: A Conversation with Jenna Kingsley
This episode of 'Behind the Brand' features Jenna Kingsley, the Fund Development Director at the St. Cloud Area YMCA. Jenna shares her journey from her first job in high school to her current role, emphasizing the YMCA's expansive community programs beyond just fitness and recreation. The discussion highlights the YMCA Promenade, an annual fundraising event, detailing its creative planning, sponsorship, and community impact. The hosts from Moxie Creative, who actively participate in organizing and marketing the event, also share insights into the event's success and their personal experiences. This episode sheds light on the vital role of community involvement...
Flexibility, Family, and Finding Balance: Navigating Parenthood and Professional Life
In this real-talk episode of Behind the Brand, hosts Taylor, Kelly, and Mo from Moxie Creative discuss the challenges and triumphs of being working parents. They dive into personal experiences of juggling deadlines, meetings, and family responsibilities, highlighting the importance of a strong support system both in and out of the workplace. The conversation touches on flexible work schedules, relying on coworkers and friends for support, and the societal expectations placed on parents, especially the difference between moms and dads.. Whether dealing with childcare logistics or managing work-life balance, this episode offers an honest and relatable look into the...
Marketing a Chamber of Commerce: Emily Bertram on Strategy, Community & Growth
In this episode of Behind the Brand, hosts Taylor and Kelly sit down with Emily Bertram, Director of Marketing and Communications at the St. Cloud Area Chamber of Commerce and Editor of Business Central Magazine. Emily shares her journey growing up in Central Minnesota and her career path that led her to the Chamber. The discussion covers the unique challenges of marketing for a multi-city chamber, the transition from CVB to Chamber, and the pivotal role of networking, professional development, and advocacy in the Chamber's operations. Emily also talks about the comprehensive array of events the Chamber hosts and...
Building a Strong Foundation: The Importance of Owned Media
In this episode of Behind the Brand, hosts Taylor, Kelly, and Isabella from Moxie Creative discuss the concept of owned media, which includes channels like your website, email list, blog, and podcast. They emphasize the risks of relying solely on social media platforms and highlight owned media as a secure, long-term asset for businesses. The team explains how owned and social media can complement each other and stress the importance of maintaining and updating owned media to build direct connections and grow with your business over time. Practical advice on content creation, leveraging email marketing, and auditing your owned...
From Employee to Owner: The Bravo Burrito Evolution with Mike Lardy
In this episode of Behind the Brand, hosts Taylor and Mo sit down with Mike Lardy, co-owner of Bravo Burrito in St. Cloud, Minnesota. Mike shares his unique journey from being a long-time employee to owning the beloved burrito spot with his wife, Sam, in 2021. They discuss how Mike uses content creation to connect with customers, the importance of community involvement, and his passion for the local music scene. Mike also offers valuable business tips and insights into maintaining creativity and community engagement in business. Whether you're a business owner, aspiring entrepreneur, or a burrito enthusiast, this episode is...
Why Cutting Marketing Budgets Hurts Business Growth
In this episode of Behind the Brand, hosts Taylor, Kelly, and Isabella from Moxie Creative discuss the crucial role of marketing in driving business forward, especially during uncertain times. They explore why marketing budgets are often the first to be cut and explain the long-term damage this mindset can cause. The discussion includes practical advice on what a realistic marketing budget should look like, key marketing investments for new businesses, and the importance of ongoing marketing efforts. The episode emphasizes that marketing should be seen as an essential business expense and investment, not an optional extra. It also highlights...
How a Family-Run Business Thrives: Lessons from White Wolf Custom Apparel
In this episode of the Behind the Brand podcast, hosts Taylor and Isabella from Moxie Creative sit down with Joe Berg, also known as Joe Boss, of White Wolf Custom Apparel and Design. Joe shares insights into running a family-owned business in Little Falls, MN, alongside his wife Nancy, and children Cooper and Maddie. The conversation covers the unique dynamics of supporting family-run businesses, the importance of integrating fun into business strategies, and how White Wolf leverages innovative marketing and branding to stand out. Joe also emphasizes the significance of community involvement and effective customer service. Tune in for...