Everyday Heroes

In this episode, Jimmy St. Louis, CEO of Agentis Longevity, a national brand of longevity centers, returns for the third conversation in an annual series that began in the platform's first year. Year one was about vision and year two about lessons learned; year three, in Jimmy's words, is about driving the standard in a corner of healthcare that does not yet have one. He walks through the work behind that goal, from a world-class physician advisory board and appearances before Congress and the FDA to the Longevity Quotient, a fifteen-minute assessment that distills five clinical tests and sixty-five...

In this episode, Jackson Sprayberry, Anderson Williams, and Cynthia Hiskes close out Season 2 with the widest lens of the series: why acquisitions fail on the people side and what to do about it. They explore how a lack of early communication creates anxiety that turns into headwinds before integration even begins, why clarifying the founder's role is critical to the entire organization's stability, and the difference between change (what happens externally) and transition (what happens internally). The conversation shifts to how talent strategies need to evolve over the hold period, from hiring athletes early on to developing specialists and...

In this episode, Jackson Sprayberry, Anderson Williams, and Cynthia Hiskes step back from individual people decisions and ask whether the organization has a talent strategy at all. Without one, every hiring decision feels urgent, personal, and reactive. The conversation covers what a real talent strategy includes, the unique challenge of working with both selected and inherited talent in an acquisition-driven environment, and why someone has to own the strategy even if there's no HR leader in seat yet. They explore how org design should match the stage of the business, why not every role needs a top-of-the-nine-box performer, and...

In this episode, Jackson Sprayberry, Anderson Williams, and Cynthia Hiskes tackle what performance management systems actually measure and what they miss. They make the case that an output-only mindset is dangerous, especially in a fast-moving environment where how someone delivers results matters just as much as whether they hit the number. The conversation covers how to embed values into performance reviews, why human capital metrics belong on the same dashboard as financial data, and the real cost of turnover that most companies never calculate. The episode closes with a direct challenge: if leaders say their people are the most...

In this episode, Jackson Sprayberry, Anderson Williams, and Cynthia Hiskes slow down to do the diagnostic work most leaders skip. Before deciding that someone is the problem, have you actually done your own work first? The conversation walks through the five whys approach, the will, skill, and fit framework, and why leaders so often project their frustrations onto the situation rather than diagnosing it clearly. They explore the difference between technical problems (which have known solutions) and adaptive challenges (which require the person themselves to change), and why coachability may be the single most important factor in these conversations...

In this episode, Jackson Sprayberry, Anderson Williams, and Cynthia Hiskes kick off Season 2 of Raw Talent with one of the bluntest questions leaders face: when do you invest in the talent you have, and when is it time to move on? They explore why most leaders answer that question too quickly, driven by frustration or loyalty rather than real diagnosis. The conversation unpacks how high-growth environments amplify the pressure, why the "messy middle" performers are the hardest to evaluate, and how a lack of role clarity often masquerades as a people problem. The episode makes a clear case that...

In this episode, Jackson and Anderson close out the season by addressing the question every leader eventually faces: how do you know talent development is actually working? They acknowledge that measuring behavior change is harder than measuring defects on a line, but argue that the value is no less real. The conversation moves through leading and lagging indicators, the business metrics that connect to people investment, and the observable cultural shifts that show up before the numbers do. The episode includes a powerful story about a first-time manager who nearly left because no one helped her shift from doing...

In this episode, Jackson and Anderson explore how to scale professional development across an organization without turning it into a generic, one-size-fits-all program. They discuss the tension between customization and consistency, how to sequence learning so people are ready for each next conversation, and why the best development content is probably already inside your company. The episode highlights real examples of scenario-based sessions where executive teams organically shifted from practice to real problem-solving, and makes the case that scaling development ultimately depends on trust, relationships, and leaders who model what they expect from others.

Key Takeaways:

In this episode, Jackson and Anderson tackle why so much professional development doesn't stick. They unpack the gap between feeling inspired in a session and actually changing behavior back on the job, and why the real problem is often a lack of practice, reflection, and feedback after the fact. The conversation gets into what managers should be doing in the weeks following a development experience, why role play matters even when it feels awkward, and how real-time feedback beats a quarterly review every time. The episode lands on a simple but powerful framework: reps, reflection, and feedback are the...

In this episode, Jackson and Anderson dig into how to build leaders before there's a vacancy. They explore the small, everyday behaviors that signal leadership potential, why rewarding only excellence can backfire, and the critical difference between leading and managing. The conversation covers how to create stretch opportunities without micromanaging, why your next promotion depends on developing someone behind you, and what it takes to make talent development a cultural norm rather than a special event. The episode makes a compelling case that leadership readiness doesn't come from titles or performance metrics alone. It comes from visibility, accountability, and...

In this episode, Jackson Sprayberry and Anderson Williams kick off the Raw Talent series by tackling a deceptively simple question: what is talent development? They break down why so many companies get it wrong by treating development as a one-day event or an HR checkbox, and they draw a critical line between training (which teaches people how to do today's job) and professional development (which builds the judgment, communication, and adaptability needed to push a business forward). The conversation covers how development has evolved with technology, why context and relevance matter more than polished content, and what it actually...

In this episode, Garret Dillon shares his journey from the 101st Airborne Division to Director of Integrations at Agentis Longevity, and the military-forged mindset that drives his work. Through Shore Capital's Military to Operations program, Garret found a path to channel his leadership, grit, and relentless optimism into building a fast-growing healthcare company from the inside. He reflects on how the discipline of military life translates to the ambiguity of a startup, why veterans shouldn't discount their experience, and how a Colin Powell quote became his operating philosophy. The episode paints a picture of how one person's energy and...

In this episode, Elizabeth Smyers shares her journey from occupational therapist to Chief Innovation Officer at PRO-spectus and the mission-driven mindset that fuels her work. Rooted in compassion and shaped by a willingness to step into the unknown, Elizabeth reflects on how solving one patient’s challenges led her to solving problems at scale. She brings a blend of curiosity, process discipline, and a “how can I help” spirit to every opportunity, fostering a culture where people lean in, take risks, and show up for one another and the patients they serve.

Key Takeaways:

In this episode, Joseph Lesser shares his journey to Regional Sales Director at Courser and the purpose-driven mindset that guides his leadership. Grounded in faith and shaped by mentorship, Joseph reflects on the shift from individual contributor to people leader and the lessons that helped him grow. He fosters a culture of trust, feedback, and accountability where team members feel seen, supported, and challenged.

Key Takeaways:

In this episode, Joy Schunhoff shares her journey from a 25-year career in human resources to becoming the practice administrator at ENT and Allergy of South Georgia. A lifelong Valdosta resident, Joy led her team through major operational transformations, including implementing a new EMR system, opening a surgery center, and navigating three hurricanes in just over a year. With her signature blend of intuition, ambition, and heart, Joy supports her team, her community, and her practice with unwavering dedication, proving that true leadership means showing up fully, especially when it's hardest.

Key Takeaways:

In this episode, Kathleen Lee shares her journey from stay-at-home mom and part-time biller to Practice Administrator at Reston ENT. With a background in education and a lifelong passion for creativity, Kathleen brings a unique blend of structure, empathy, and innovation to her leadership. She fosters a culture where collaboration thrives and everyone from staff to patients feels seen and supported. By leading with heart and treating the practice as her own, Kathleen shows how ownership, adaptability, and purpose can transform a team.

Key Takeaways:

In this episode, Brian Hall shares how a lifetime of hands-on electrical work, from wiring homes with his dad to overseeing safety at a nuclear power plant, shaped his path to becoming Director of Training at Guidant Power. After coming close to losing his life in an electrical accident early in his career, Brian became deeply committed to keeping others safe. Today, he teaches workers across industries how to recognize hazards and follow safety protocols, turning complex standards into practical, real-world lessons. With lived experience, humility, and a passion for making sure people go home safe, Brian uses his...

In this episode, Larry Lawson shares his unconventional journey to becoming a Regional Director at Greater Therapy Centers. From earning a Master’s in English to teaching, landscaping, pool work, and managing massage clinics, Larry spent years exploring before discovering his passion for physical therapy at age 39. That pivot became a launchpad for a meaningful and fast-rising career. Today, Larry leads with empathy, mentors new graduates, and creates environments where both patients and team members thrive—showing how purpose and impact can come from embracing every chapter.

Chapters:

In this episode, we explore how Zaya Ismail leads with authenticity. He explains how creating a strong clinic culture improves both patient care and business success. Through personal stories, he highlights the importance of trust, teamwork, and engagement in driving real results. Whether treating patients or leading teams, Zaya shows that the key to transformation is genuine connection and a commitment to excellence.

Listen to our podcasts at:

https://www.shorecp.university/podcasts

There you will also find our other Everyday Heroes episodes, alongside our series Microcap Moments and Bigger. Stronger. Faster., highlighting...

In this episode, we recognize our Shore Capital team member Andrew Malone who we lost far too soon after a brief illness. Starting in the summer of 2022, Andrew initiated and led our podcasting program after spending his early career in radio. He was the consummate team member who was always willing to step up and lend a hand. He brought a spirit and a kindness and a light that made us all better and our work more joyful. Anderson Williams, Michael Burcham, Ben Gilbert, and John Murdock offer their reflections on the unique light that was Andrew Malone. 

In this episode, Brandon Coan, CFO of Hueman People Solutions, reflects on how his experience with the Shore Resource Team prepared him for his first CFO role. He shares stories from his work on 100-day Plans, the challenges of stepping into interim roles, and his transition into full-time leadership at Hueman. Brandon also discusses the lasting impact of his SRT projects and provides valuable insights on leadership, personal growth, and the importance of doing things the right way.

Listen to our podcasts at:

https://www.shorecp.university/podcasts

There you will also find...

In this episode, Caitlin Zager dives into how Shore Capital utilizes research to guide investments from initial analysis to exit. She discusses the importance of using data to identify market trends, validate strategies, and adapt to industry changes. Caitlin also provides practical examples of how research drives decision-making and enhances portfolio value, offering a comprehensive view of the insights shaping Shore’s investment approach.

Listen to our podcasts at:

https://www.shorecp.university/podcasts

There you will also find our other "Bigger. Stronger. Faster." episodes, alongside our "Microcap Moments" and "Everyday Heroes" series, wh...

In this episode, Peter Nguyen, Director of Market Access at PRO-spectus, discusses his journey fueled by positivity and genuine enthusiasm. Starting as a part-time employee, Peter grew to become a leader known for his empathy and resilience. We learn how his unique approach, rooted in kindness and optimism, has helped PRO-spectus thrive while ensuring patient needs are prioritized. His story is one of dedication and purpose, offering insights on the impact of positivity in leadership.

Listen to our podcasts at:

https://www.shorecp.university/podcasts

There you will also find our other Everyday...

In this episode, Amanda Skrinjorich, Senior Medical Resource Director at Harmony, opens up about her journey into mental healthcare and what inspired her to choose this path. She discusses the role of language in emotional regulation, the importance of patient-centered care, and the adoption of innovative methods in psychiatry. Amanda also reflects on her personal experiences with her mother’s mental health and her commitment to continually finding new ways to support and care for her patients.

Listen to our podcasts at:

https://www.shorecp.university/podcasts

There you will also find our ot...

In this episode, we explore the journey of Dr. Corey Waller, Chief Medical Officer at Brightview Health, as he reflects on his career, from working with the DEA to leading addiction treatment, a transition that provides him a unique perspective on addiction and healthcare. Drawing from his diverse experiences, Corey offers insights into the complexities of patient care, discussing how he navigates regulations, empowers his team, and advocates for patients in an evolving healthcare landscape.

Listen to our podcasts at:

Podcast: https://www.shorecp.university/podcasts

There y...

In this episode, we explore the inspiring career and personal story of Linda Longo, VP of Operations (previously Regional Director of Operations) at Together Women's Health. Linda recounts her challenging start to nursing, detailing how she overcame obstacles that allowed her to rise within women's health to become a trusted leader, all while maintaining a deep personal connection to her work. Her story highlights the essential role of compassion, trust, and resilience in navigating the complexities of healthcare.

Listen to our podcasts at:

Podcast: https://www.shorecp.university/podcasts

In this episode, Caity Liggon recounts her career evolution from a part-time, high school employee to the Director of Billing at Assembly Health. She emphasizes that she wants to be known for her kindness and compassion, not her business success. This philosophy is reflected in her leadership style, which focuses on developing her people, managing change effectively, and maintaining transparent, flexible communication. These qualities contribute to her success and recognition as an Everyday Hero.

Listen to our podcasts at:

Podcast: https://www.shorecp.university/podcasts

There you w...

In this episode, Angie Gould shares the life and leadership lessons she has learned through a lifetime of hard work and a passion for long-distance running. She talks about the importance of mindset and the grit and persistence required to keep putting one step in front of the other. She shares priceless wisdom about earning your stripes as a manager and leader and the importance of the relationships that get you through the difficult times.

Listen to our podcasts at:

Podcast: https://www.shorecp.university/podcasts

There y...

We explore the intersection of food, business, and community engagement with Alyssa Mason of RMNG, an experiential marketing agency that has been creating brand activations for over a decade. RMNG is a division of Roaming Hunger. Alyssa shares her journey from the tech industry to the culinary streets, illustrating how RMNG’s magical mobile experiences create community connections and amplify brands. Through stories of innovative campaigns and personal insights, she embodies the spirit of making a meaningful impact in the fast-paced world of mobile food marketing.

Roaming Hunger is a software and services platform partnering with food tr...

Jennifer Cooper is the Senior Vice President of Recruitment Process Outsourcing (RPO) at Hueman People Solutions. Starting in the back office of a travel nurse company, Jennifer eventually seized the opportunity to help begin the RPO division at Hueman. Though she faced some early leadership challenges, Jennifer’s resilience and commitment to her team helped pave the way for Hueman’s growth, as well as her own.

Hueman is a globally and nationally recognized healthcare focused RPO company. The company’s dedicated recruiters act as an integrated extension of its customers hiring department, offering a wide range of ser...

Leanne Watson is the Head of Talent Acquisition at H2O Care Partners where she helps find talent for their entrepreneur partners. Before she joined H2O Care, Leanne wasn’t sure she was the right fit for the job opportunity. One conversation with the CEO Keith Caldwell quickly changed her mind. She recognized the value of the partnerships H2O Care was building and the importance of matching the right talent with the right opportunity and in the right culture for their overall success.

H2O Care Partners is building a premier network of residential water tr...

Tyler Kalin is the Senior Marketplace Manager at Roaming Hunger where he specializes in helping entrepreneurs, franchisees, and brands succeed in the food truck business. While his early career wasn’t in the mobile or culinary categories, his adventurous spirit and entrepreneurial attitude have fueled him to become an expert in this field. His story highlights the connection between his personal growth and the growth and evolution of Roaming Hunger.

Roaming Hunger is a software and services platform partnering with food trucks, catering companies, and mobile pop ups to provide foodservice solutions and experiential marketing activations to cu...

Elizabeth Maddux is the First Shift Supervisor at Container Services, Inc. She started with the company over sixteen years ago as an Entry Level Packer. Elizabeth’s positive attitude and her experience working the line have been invaluable parts of her story, and big reasons why she has been able to build a great team and earn the trust of her Plant Manager. Her story also highlights the importance of professional encouragement from both our coworkers and family. 

Container Services, Inc. (“CSI”) is a premier manufacturer of rigid plastic packaging services, specializing in the production of PET (polyeth...

Courtney Sanchez is a Vice President of Clinical Operations and Population Health for Point C. Her career started as a nurse and after years in larger healthcare companies, joined Point C to build their Care Management Program from the ground up. In 18 months, she helped build the Care Management team from 3 nurses to 25. With so much success and overcoming a challenging childhood, her biggest accomplishment remains being a single mom to her two boys.

Point C is a third party administration platform for medical and dental benefits for self-insured employers. Administrative services the company currently provides include...

Rob Ruff is the Vice President of Payroll for Strongpoint Partners. Rob has been with HowardSimon the founding partner of Strongpoint for almost 17 years, spending all that time in the payroll division. He talks about his persistence and how it helps him and his team meet the demands of a fast-growing payroll division.

Strongpoint Partners is a network of retirement plan Third Party Administrators (“TPAs”) and payroll services providers based in the Greater Chicagoland area. Strongpoint Partners’ core offerings include 401(k) plan administration, recordkeeping, 3(16) fiduciary services, payroll services and human capital management services for primarily small- and medium...

Connor Benjamin is an Integration Manager for Point C. Connor started with the company with no experience in the third-party administration (TPA) of benefits space, but he had the hunger and drive to rise to the challenge. Connor now leads the integration process when new companies join the Point C family of companies. 

Point C is a TPA platform for medical and dental benefits for self-insured employers. Administrative services the company currently provides include claims processing, network management, and utilization review. Point C’s mission is to support TPA partners through business process innovations and product solutions tha...

Michelle Klenotich is a Director of Payroll and Tax at TandemHR. The company where Michelle worked with a team of 25 employees was acquired by Tandem after 20 successful years. Within a year, Michelle was leading a team of 27 people and taking Tandem's payroll service to new heights.

Tandem provides custom, high-touch Fortune 500 caliber human resources to small, mid-sized and enterprise businesses throughout the United States. By managing the administrative aspects of human resources such as payroll processing, benefits administration, compliance, risk management, employee relations etc., Tandem’s HR experts allow client executives to focus on growing their businesses.

Lindsey Fontenot is a Regional Operations Director at Community Care Partners (CCP). Her Everyday Hero journey started with her childhood dream of becoming a nurse. She now oversees 36 urgent care clinics across the state of Louisiana. Underlying her success is the drive of a mom with a special needs child.

Community Care Partners represents a network of urgent care and primary care clinics. CCP has locations in Oregon, Washington, Montana, Wyoming, Colorado, Texas, and Louisiana.

This podcast is the property of Shore Capital Partners LLC. None of the content herein is investment...

Laura Gerrard is the Customer Service Manager at Main Street Gourmet, a partner of Sweetmore Bakeries. Laura’s Everyday Hero story starts with an understanding of her place in the broader world, a perspective she’s developed over a lifetime of travel. With her sense of perspective, Laura has an uncanny ability to stay calm under pressure and to know just the right moment to release tension with her notorious sense of humor. This is the story of how Laura achieved her proudest accomplishment: becoming a Manager at Main Street Gourmet.

Sweetmore Bakeries (Chicago, IL) operates three bake...

Brandy Hamar is a Patient Loyalty Manager at Community Care Partners (“CCP”). Brandy’s Everyday Hero story began when she returned to work after years of being a stay-at-home mom. Brandy started at the front desk at one urgent care clinic. She now manages patient loyalty across the approximately 100 CCP clinics. This is her story of personal and professional growth.

CCP represents a network of urgent care and primary care clinics. CCP provides the following services in addition to urgent care and primary care services: laboratory and radiology services, treatment of fractures / lacerations, immunizations, occupational health and medici...