The Yes Show!

You say yes to your team, your family, and everyone who needs one more thing. But when was the last time you said yes to yourself?

In Episode 112 of The YES Show, we'll sit down with Erin Attere, coach, speaker, and community builder, to talk about what it means to create a life that feels radiant instead of rushed.

After nearly 18 years in the corporate world, Erin realized her calendar no longer reflected her values. Missing important moments with her daughter helped her recognize that something needed to change...

You say yes to your team, your family, and everyone who needs one more thing. But when was the last time you said yes to yourself?

In Episode 112 of The YES Show, we'll sit down with Erin Attere, coach, speaker, and community builder, to talk about what it means to create a life that feels radiant instead of rushed.

After nearly 18 years in the corporate world, Erin realized her calendar no longer reflected her values. Missing important moments with her daughter helped her recognize that something needed to change...

Is your hotel website selling an experience your guests will actually receive, or are you unintentionally setting them up for disappointment?

From outdated photos and inaccurate amenity information to confusing booking details and overlooked mobile experiences, even small inconsistencies can affect guest expectations, trust, and booking decisions.

In this episode, you’ll learn:

Your 3 action items:

What happens when you say YES to a big dream before you have all the answers?

In this episode, Adam shares what he learned from jumping into something completely new, why Little Canyon Inn intentionally has no TVs in the guest rooms, how his four boys have become part of the hospitality experience, and why sometimes the best thing a leader can do is stop taking themselves so seriously.

4 Things You’ll Learn:

🍍 Say YES before you know exactly how.

🍍 Don’t lose what makes you differ...

What happens when you say YES to a big dream before you have all the answers?

In this episode, Adam shares what he learned from jumping into something completely new, why Little Canyon Inn intentionally has no TVs in the guest rooms, how his four boys have become part of the hospitality experience, and why sometimes the best thing a leader can do is stop taking themselves so seriously.

4 Things You’ll Learn:

🍍 Say YES before you know exactly how.

🍍 Don’t lose what makes you differ...

Technology is changing the way we work, but there’s something it still can’t replace.

In this episode of The YES Show, Let's explore a question every hospitality leader should be asking as AI becomes part of the guest experience: Where does technology end, and where does the human experience begin?

There may be more opportunities than you think to create moments that make guests feel truly seen, valued, and cared for.

Tune in to discover how to make the most of what tech...

Technology is changing the way we work, but there’s something it still can’t replace.

In this episode of The YES Show, Let's explore a question every hospitality leader should be asking as AI becomes part of the guest experience: Where does technology end, and where does the human experience begin?

There may be more opportunities than you think to create moments that make guests feel truly seen, valued, and cared for.

Tune in to discover how to make the most of what tech...

After 40 years in hospitality, David McCartney is stepping into a new chapter, but he certainly isn't stepping away from hospitality.

David's career has taken him through more than 20 years with Marriott, McKibbon Hospitality, and eventually Kimpton Hotel Arras in Asheville, North Carolina. Along the way, he has led teams through challenging moments, developed future leaders, opened hotels, and built a legacy centered on people, purpose, and leadership.

In this episode of the YES Show, David reflects on what four decades in hospitality have taught him about the power of...

What if the biggest opportunities to create extraordinary guest experiences aren't in the places you normally look?
In this episode of the YES Show, I'll take us inside one of the most overlooked spaces in a full-service hotel and then bring that back to any hotel. These spaces welcome some of a hotel's most loyal guests every day, yet they can easily fall outside a leader's regular walk-through.

In This Episode, You'll Learn:

* Spot guest touchpoints that deserve a closer look.
* Learn what team members hear that leaders may miss.<...

Networking can feel awkward, transactional, or even exhausting. But what if you stopped thinking about “working the room” and started thinking about creating real connections?

In this episode of The YES! Show, Samantha Pritchard, founder of Big Sister in a Blazer, shares practical strategies for making networking more intentional, natural, and effective. From her SHINE Method to her Grazer Method, Samantha shows us how to walk into a room with a plan, have better conversations, gracefully move from one connection to the next, and most importantly, follow up.

Because coll...

“We need to get our guest scores up.”

It’s a phrase hotel leaders hear all the time. But what happens when we tell our teams that the score needs to improve without showing them exactly what they need to do differently?

In this episode of The YES! Show, We'll challenge leaders to stop managing the number and start teaching the behaviors that create the guest experience.

Using my “Arrival Advantage” example, I'll show how a hotel can transform an abstract goal like “increase friendliness” into specific behav...

“We need to get our guest scores up.”

It’s a phrase hotel leaders hear all the time. But what happens when we tell our teams that the score needs to improve without showing them exactly what they need to do differently?

In this episode of The YES! Show, We'll challenge leaders to stop managing the number and start teaching the behaviors that create the guest experience.

Using my “Arrival Advantage” example, I'll show how a hotel can transform an abstract goal like “increase friendliness” into specific behav...

Today, we think of a hotel as a place to sleep.However, there was a time when finding the right hotel could mean safety, dignity, belonging, and freedom.In this powerful episode of The YES Show, Christine sits down with Calvin Stovall Jr., hospitality executive, speaker, and author of the NAACP Image Award-nominated book Hidden Hospitality.Calvin brings forward the overlooked stories of Black hoteliers and entrepreneurs dating back to the 1700s. These leaders did not simply build places to stay. They created spaces where Black travelers could gather, experience joy, build community, and fully be themselves during a...

Today, we think of a hotel as a place to sleep.

However, there was a time when finding the right hotel could mean safety, dignity, belonging, and freedom.

In this powerful episode of The YES Show, Christine sits down with Calvin Stovall Jr., hospitality executive, speaker, and author of the NAACP Image Award-nominated book Hidden Hospitality.

Calvin brings forward the overlooked stories of Black hoteliers and entrepreneurs dating back to the 1700s. These leaders did not simply build places to stay. They created spaces where Black travelers could gather, experience joy, build community, an...

What if your employee handbook didn’t just tell people everything they could get fired for, but also showed them everything they were empowered to do?

In this solo episode of The YES Show, Let's challenge hotel leaders to rethink how they welcome and empower new team members. Policies and boundaries matter, but when onboarding focuses primarily on what employees cannot do, leaders may unintentionally train the YES right out of their teams.

What You'll Learn:

What if your employee handbook didn’t just tell people everything they could get fired for, but also showed them everything they were empowered to do?

In this solo episode of The YES Show, Let's challenge hotel leaders to rethink how they welcome and empower new team members. Policies and boundaries matter, but when onboarding focuses primarily on what employees cannot do, leaders may unintentionally train the YES right out of their teams.

What You'll Learn:

Cameron Mofid visited all 195 countries in the world by age 25.
Yes! Even THAT one!
However, this conversation isn’t really about checking countries off a list.
It’s about what drove him to do it.
Fear. Anxiety. Curiosity. The need to push himself into places that scared him.
And perhaps most interesting of all… what happens after you accomplish the giant thing you thought would change everything?
Cameron and I talk about fear, mental health, human connection, the strange power of intentionally getting uncomfortable, and what seven years of saying YES to the unknow...

Cameron Mofid visited all 195 countries in the world by age 25.
Yes! Even THAT one!
However, this conversation isn’t really about checking countries off a list.
It’s about what drove him to do it.
Fear. Anxiety. Curiosity. The need to push himself into places that scared him.
And perhaps most interesting of all… what happens after you accomplish the giant thing you thought would change everything?
Cameron and I talk about fear, mental health, human connection, the strange power of intentionally getting uncomfortable, and what seven years of saying YES to the unknow...

What if one small word is quietly making your communication less powerful?

In this episode of The YES Show, I'll share a game-changing lesson she learned at the National Speakers Association Influence Conference from legendary speaker Patricia Fripp.

Whether you're leading a hotel team, serving guests, presenting on stage, or simply communicating with your family, the words you choose shape the experience you create.

What You'll Learn:

✅ Why specificity equals credibility in leadership and communication
✅ How vague language creates confusion while specific language drives action
✅ Real hospitali...

What if one small word is quietly making your communication less powerful?

In this episode of The YES Show, I'll share a game-changing lesson she learned at the National Speakers Association Influence Conference from legendary speaker Patricia Fripp.

Whether you're leading a hotel team, serving guests, presenting on stage, or simply communicating with your family, the words you choose shape the experience you create.

What You'll Learn:

✅ Why specificity equals credibility in leadership and communication
✅ How vague language creates confusion while specific language drives action
✅ Real hospitali...

What if one great question could change the way you lead, communicate, serve, or even live?

In this special episode of The YES! Show, I'll take my One Question Cards to the National Speakers Association Influence Conference, where I sit down with some of the world's top keynote speakers, leadership experts, and customer experience legends.

Jeannie Walters, Bonnie Davis, Alison Jones, Mike Domitrz, Tim Eggebraaten, Sarita Maybin, Rheid Schloss, and Brock Painter.

We’re also joined by Shep Hyken, customer experience guru, Hall of Fame speaker, and New York Times bestselling author, and th...

What if one great question could change the way you lead, communicate, serve, or even live?

In this special episode of The YES! Show, I'll take my One Question Cards to the National Speakers Association Influence Conference, where I sit down with some of the world's top keynote speakers, leadership experts, and customer experience legends.

Jeannie Walters, Bonnie Davis, Alison Jones, Mike Domitrz, Tim Eggebraaten, Sarita Maybin, Rheid Schloss, and Brock Painter.

We’re also joined by Shep Hyken, customer experience guru, Hall of Fame speaker, and New York Times bestselling author, and th...

Cleanliness isn't just about appearances. It's one of the biggest drivers of guest satisfaction, online reviews, and long-term profitability.

In this episode of The YES! Show, We'll sit down with nationally recognized hospitality expert Lonny Wolfe, whose decades of experience have helped hotels raise operational standards and create unforgettable guest experiences.

From overlooked maintenance issues and housekeeping habits to the hidden dangers lurking inside hotel shower heads, Lonny reveals why "good enough" is never enough. You'll discover how small operational details influence guest perception, online reviews, repeat business, and even guest safety.

Cleanliness isn't just about appearances. It's one of the biggest drivers of guest satisfaction, online reviews, and long-term profitability.

In this episode of The YES! Show, We'll sit down with nationally recognized hospitality expert Lonny Wolfe, whose decades of experience have helped hotels raise operational standards and create unforgettable guest experiences.

From overlooked maintenance issues and housekeeping habits to the hidden dangers lurking inside hotel shower heads, Lonny reveals why "good enough" is never enough. You'll discover how small operational details influence guest perception, online reviews, repeat business, and even guest safety.

What separates an ordinary experience from an unforgettable one? It isn't perfection, expensive upgrades, or grand gestures.

In this episode of The YES Show, Christine shares why extraordinary service is only about being 10% better than average, consistently. Through inspiring stories from Snowmass Country Club, lessons from hospitality legends, and practical YES Framework examples, you'll discover how making friends first, pausing before saying no, and looking for the "next YES" can transform guest experiences, team culture, and even your personal relationships.

What You'll Learn:

What separates an ordinary experience from an unforgettable one? It isn't perfection, expensive upgrades, or grand gestures.

In this episode of The YES Show, Christine shares why extraordinary service is only about being 10% better than average, consistently. Through inspiring stories from Snowmass Country Club, lessons from hospitality legends, and practical YES Framework examples, you'll discover how making friends first, pausing before saying no, and looking for the "next YES" can transform guest experiences, team culture, and even your personal relationships.

What You'll Learn:

What if owning a hotel wasn't just for millionaires?

In this eye-opening episode of The YES Show, Christine Trippi sits down with Gary Brandeis, Founder & CEO of Scholar Hotels, to explore how he's transforming the hospitality industry by making hotel ownership accessible to everyday investors.

Gary shares his unexpected journey from CPA and real estate investor to hospitality entrepreneur, revealing how one "accidental" hotel purchase during the 2008 financial crisis became the foundation of a thriving hospitality company specializing in university communities.

In This Episode You'll Learn:

...

What if owning a hotel wasn't just for millionaires?

In this eye-opening episode of The YES Show, Christine Trippi sits down with Gary Brandeis, Founder & CEO of Scholar Hotels, to explore how he's transforming the hospitality industry by making hotel ownership accessible to everyday investors.

Gary shares his unexpected journey from CPA and real estate investor to hospitality entrepreneur, revealing how one "accidental" hotel purchase during the 2008 financial crisis became the foundation of a thriving hospitality company specializing in university communities.

In This Episode You'll Learn:

...

I reflect on America's 250th birthday and uncover a timeless leadership lesson that every leader can apply today.

In this inspiring episode, I'll share personal stories from my hospitality career and challenge leaders to stop waiting until they feel ready. Instead, I encourage you to declare the future you want to create and have the courage to step into it before you have all the answers.

In this episode you'll learn:

• Why every meaningful opportunity begins with saying YES before you have guarantees.

• How discomfort often becomes the door...

I reflect on America's 250th birthday and uncover a timeless leadership lesson that every leader can apply today.

In this inspiring episode, I'll share personal stories from my hospitality career and challenge leaders to stop waiting until they feel ready. Instead, I encourage you to declare the future you want to create and have the courage to step into it before you have all the answers.

In this episode you'll learn:

• Why every meaningful opportunity begins with saying YES before you have guarantees.

• How discomfort ofte...

Hospitality leaders spend their careers creating memorable experiences for others, but when was the last time they experienced hospitality for themselves?In this inspiring episode of The YES Show, I sit down with world traveler, entrepreneur, hotel owner, and host of the Pay Me In Plane Tickets podcast, Jelani Millard.From South Africa to Iceland, from spreadsheets to surf lessons, this conversation is packed with wisdom about leadership, intentional living, travel, and saying YES to a bigger life.In This Episode You'll Learn:🍍 Why hospitality leaders need to become guests again🍍 How travel creates better leaders, better businesses, and better...

Hospitality leaders spend their careers creating memorable experiences for others, but when was the last time they experienced hospitality for themselves?In this inspiring episode of The YES Show, I sit down with world traveler, entrepreneur, hotel owner, and host of the Pay Me In Plane Tickets podcast, Jelani Millard.From South Africa to Iceland, from spreadsheets to surf lessons, this conversation is packed with wisdom about leadership, intentional living, travel, and saying YES to a bigger life.In This Episode You'll Learn:🍍 Why hospitality leaders need to become guests again🍍 How travel creates better leaders, better businesses, and better...

Have you ever received guest feedback that simply says, "Everything felt dirty," without any clear explanation of what went wrong? In this solo episode of The YES Show, Christine Trippi uncovers one of the most overlooked factors affecting guest perception: the corners.

By focusing on the details that often get missed, you can transform guest satisfaction, improve survey scores, and create rooms that truly feel clean and cared for.

✅What You'll Learn:

🍍 Why guests often perceive a room as dirty even when they can't identify a specific probl...

Have you ever received guest feedback that simply says, "Everything felt dirty," without any clear explanation of what went wrong? In this solo episode of The YES Show, Christine Trippi uncovers one of the most overlooked factors affecting guest perception: the corners.

By focusing on the details that often get missed, you can transform guest satisfaction, improve survey scores, and create rooms that truly feel clean and cared for.

✅What You'll Learn:

🍍 Why guests often perceive a room as dirty even when they can't identify a specific probl...

In this episode of The YES Show, Christine Trippi sits down with sales expert, entrepreneur, and author Dan Rochon to explore why the best salespeople don't push people into decisions, they guide them toward better ones.

Dan shares the philosophy behind his upcoming book, Teach to Sell, revealing how trust, curiosity, and ethical influence create stronger relationships, better leadership, and more consistent results. From objection handling to leadership development, this conversation is packed with practical frameworks that work in sales, hospitality, business, and life.

If you've ever felt uncomfortable w...

In this episode of The YES Show, Christine Trippi sits down with sales expert, entrepreneur, and author Dan Rochon to explore why the best salespeople don't push people into decisions, they guide them toward better ones.

Dan shares the philosophy behind his upcoming book, Teach to Sell, revealing how trust, curiosity, and ethical influence create stronger relationships, better leadership, and more consistent results. From objection handling to leadership development, this conversation is packed with practical frameworks that work in sales, hospitality, business, and life.

If you've ever felt uncomfortable w...

What if the secret to surviving summer isn't working harder, but planning smarter?

In this episode, Christine shares two powerful "juicy tidbits" that can help hospitality leaders create a summer their teams will actually enjoy. From appreciation planning to building better huddles, she reveals simple ways to keep morale high, communication strong, and energy flowing all season long.

FREE Huddle & Appreciation Days Planner: https://www.thewisepineapple.com/e92

🍍 What You'll Learn:✅ Why recognition plans should be scheduled before the busy season begins

✅ How small appreciation moments can create lasting team engagement

✅...

What if the secret to surviving summer isn't working harder, but planning smarter?

In this episode, Christine shares two powerful "juicy tidbits" that can help hospitality leaders create a summer their teams will actually enjoy. From appreciation planning to building better huddles, she reveals simple ways to keep morale high, communication strong, and energy flowing all season long.

FREE Huddle & Appreciation Days Planner: https://www.thewisepineapple.com/e92

🍍 What You'll Learn:

✅ Why recognition plans should be scheduled before the busy season begins

✅ How small appreciation moments can cre...

What happens when burnout, stress, and negativity take over your life and workplace?

In this inspiring and laugh-out-loud episode of The YES Show, Christine Trippi sits down with international keynote speaker, author, and Energized Leader podcast host Desi Payne for a powerful conversation about resilience, perspective, leadership, and finding joy again.

Desi shares her journey from feeling like a “moping zombie” in a stressful hospital job to becoming a nationally recognized speaker, therapeutic clown, cancer survivor, and positivity expert. Along the way, she reveals the mindset shifts that helped her reclaim her ener...

What happens when burnout, stress, and negativity take over your life and workplace?

In this inspiring and laugh-out-loud episode of The YES Show, Christine Trippi sits down with international keynote speaker, author, and Energized Leader podcast host Desi Payne for a powerful conversation about resilience, perspective, leadership, and finding joy again.

Desi shares her journey from feeling like a “moping zombie” in a stressful hospital job to becoming a nationally recognized speaker, therapeutic clown, cancer survivor, and positivity expert. Along the way, she reveals the mindset shifts that helped her reclaim her ener...