Travel Agent Takeaways

Charlie is joined by Steph from Disney Destinations to celebrate the 70th anniversary of Disneyland Resort. 

They reflect on Disneyland’s rich legacy since its 1955 opening and the emotional connection families from Australia and New Zealand have built with the park over generations. 

Steph shares personal stories, the magic for all ages, and why Disneyland is never a “one and done” experience. She teases a host of 70th anniversary highlights, including new attractions, entertainment, character outfits, and limited-edition merchandise, all running until the US summer of 2026.

Listeners also receive practical tips for travel agents...

What's the difference between Hurtigruten and HX?

In this episode, Charlie chats with Amber from HX (Hurtigruten Expeditions) to explore what sets this cruise line apart in the growing world of expedition cruising.

Amber explains the brand’s evolution from its Norwegian heritage to becoming its own identity, offering all-inclusive voyages focused on science, sustainability, and transformative travel. 

With destinations spanning over 250 locations in more than 30 countries—including Antarctica, Alaska, Iceland, Greenland, and the Galápagos—HX caters to curious, experience-driven travellers. 

Guests can engage with onboard scientists and educators, participate in citize...

Vancouver is not just a gateway, it's a destination in its own right.

In this episode of Travel Agent Takeaways, Charlie chats with Di Schinella, local representative for Destination Vancouver, fresh from her most recent 10-day visit to the city. 

Di shares a personal and passionate take on why Vancouver is more than just a pre- or post-cruise stopover. 

From cherry blossoms in spring to buzzing patios in summer and mild winters perfect for exploring the sea wall, Vancouver offers a unique blend of nature, urban energy, and a thriving food scene. 

D...

Are you looking for a reliable, trade-friendly touring partner? Look no further than Albatross Tours.

In this episode, Shelley Poten from Albatross Tours shares a raft of exciting updates, including multiple recent accolades such as back-to-back NTIA Awards, a Women in Travel honour, and a stellar employee satisfaction score. 

She reflects on the importance of having a happy team and strong industry support, particularly from travel agents, which she sees as central to Albatross’ success. 

Shelley also highlights recent appointments to her growing team, featuring seasoned professionals with deep roots in the travel trad...

Do you want to sell Switzerland with ease?

In this episode of Travel Agent Takeaways, Charlie is joined by Sonia Holt, Marketing Manager for Switzerland Tourism in Australia and New Zealand, to delve into what makes Switzerland a compelling destination. 

Sonia highlights Switzerland’s year-round appeal—from spring wildflowers to golden autumn landscapes, magical Christmas markets, and world-class skiing.

She also talks about the country’s unmatched efficiency, safety, and, of course, its exceptional public transport network, including its globally renowned trains. 

Sonia also shares how Swiss experiences like seeing the Matterho...

Are you keen to sell more Southeast Asia tours? 

In this episode of Travel Agent Takeaways, I catch up with Dennis Basham, Managing Director for Exoticca in Australia, to explore the brand’s unique offerings for travel agents in the region.

Dennis highlights Exoticca's background as a B2B-only tour operator focused on making it easy for agents to sell immersive small group and private tours. Founded in Barcelona and launched in Australia in late 2024, Exoticca has gained quick traction thanks to its fully commissionable packages, inclusive airfare options, and fast, user-friendly booking platform. The com...

Planning a USA itinerary for your clients and want to offer something truly unforgettable?

In this episode of Travel Agent Takeaways, I’m joined by the fabulous Lexi Miliatis, Brand USA’s Trade Manager for Australia and New Zealand. With 46 U.S. states under her belt, Lexi shares why she’s so passionate about road trips, and how agents can craft unforgettable self-drive experiences for their clients to coincide the 100th anniversary of Route 66 in 2026.

We talk small-town gems, iconic roadside stops, quirky festivals (including bed races), and how to mix Route 66 into wider U.S. iti...

Want to wow your clients with Japan itineraries they’ve never seen on Instagram?

If you’re looking to send your clients somewhere special in Japan, this episode is packed with unique, firsthand experiences that go far beyond Tokyo and Kyoto. I’m joined by Harriett Bougher from JNTO, Adam Burke from Scenic, and Ruth Bullock from AH Travel Associates, three seasoned travel experts who recently explored regional Japan.

You’ll hear about hidden gems like Takachiho Gorge, a 1760s sake distillery, a luxury ryokan with private onsens, and island-hopping in Setouchi. We talk traditional dance, h...

Want simple ways to make your job as a travel advisor easier, without spending hours hunting for answers?

If so, this chat is for you.

In this episode, I catch up with with Kate Webster, new owner of Travel Monitor and a passionate advocate for helping travel agents like you. 

Kate shares how her brand-new Agent Masterclass articles are designed to support agents at every stage of their careers, from newbies to seasoned pros. You’ll hear how she chooses her topics based on real agent questions and what’s trending in the indus...

Don't you love that feeling of getting on the plane?

In this final episode of season two, I’m joined by Janis McDonald, Sales Manager for Air Canada, to share her insider tips and expert advice on making the most of Air Canada’s onboard experience and seamless connections.

We discuss a bit of destination inspiration, including some of Janis’ bucket list favourites such as Churchill’s polar bears, Quebec’s magical Ice Hotel and the Northern Lights in the Northwest Territories. Plus, you'll get her expert insights on navigating Vancouver Airport, booking an extra bag after...

Have you ever wondered how to truly get the most out of Los Angeles for your clients, no matter how many times they’ve been?

In this episode, I chat with Kat Brown, Director, Travel Trade - Asia Pacific at Los Angeles Tourism & Convention Board, based in Sydney. Kat shares her wealth of knowledge about the city, breaking down LA’s seven regions and revealing hidden gems, must-dos, and tips for all kinds of travellers—from first-timers to seasoned visitors. Learn how to confidently recommend the perfect LA experience for your clients.

Kat also offers invalu...

How can expedition cruising have a positive impact?

In this episode, I sit down with Jamie van Jones, an experienced Expedition Leader and Sales Executive for the brand new Paspaley Pearl by Ponant, to explore the unique and sustainable approach this boutique cruise offering is taking.

With only 30 guests on board and a deep commitment to responsible tourism, Jamie shares how the Paspaley Pearl offers unforgettable experiences while contributing positively to remote communities and fragile environments.

Tune in to discover exciting itineraries to some of the most remote and stunning locations in Indonesia...

 Do you know much about Oregon? What makes this state so special for travellers?

In this episode I chat with Joanne Motta, Travel Oregon’s Trade Director for Australia and New Zealand, to give you a beginner’s guide to the stunning state of Oregon. From its breathtaking natural wonders to its vibrant city life, Joanne shares everything you need to confidently talk to your clients about why Oregon should be in their travel plans.

You’ll learn about Oregon’s diverse landscapes, the best activities for outdoor enthusiasts and foodies alike, and insider tips on how to...

Are you keen to dive deeper into France and create immersive itineraries for your clients?

In this episode, I chat with Clelie Collas, the Trade Marketing Manager for Atout France Australia and New Zealand. Clelie shares highlights from her recent trip to France, including her experience on the direct Perth-to-Paris flight and innovative wine tourism offerings and immersive wine and food experiences.

We also talk about what’s coming up for France in 2025 - major events like the reopening of Notre Dame Cathedral, the Tour de France’s exciting route, and the 20th anniversary of the...

Are you looking for ways to deliver the best, customised travel experiences for your clients while saving time and minimising hassle?

In this episode, I chat with Vanessa Wallace, owner of V Travel Network, who shares how her company tailors unforgettable journeys for travellers seeking unique, off-the-beaten-track destinations. From complex, curated packages to specialised pre- and post-trip arrangements, Vanessa explains how V Travel Network makes it easy for agents to craft custom FIT itineraries.

Vanessa brings her wealth of travel experience and love for slow travel into this discussion, emphasising experiences like local home stays...

Are you ready to give your clients a hassle-free, magical Christmas in Europe?

I chat with Shelley Poten, managing director of Albatross Tours, as she shares insights on how travel agents can help their clients plan the perfect European Christmas getaway.

Shelley highlights Albatross Tours' unique small-group festive tours, designed specifically for Australian and Kiwi travellers, and how agents can take advantage of their seamless booking process to provide their clients with a stress-free holiday experience.

You’ll discover the key benefits of offering Albatross Tours to your clients, from their carefully curated it...

Are you ready to boost your travel sales with some simple strategies you can apply today?

In this episode I chat with Nicole O'Sullivan, founder of Birds Eye View Consulting, a seasoned travel industry expert turned sales coach. Nicole breaks down the winning ‘Three Cs’  strategy - connection, confidence, and conversion, with actionable tips that you can start using today.

Find out how to create authentic connections with clients, build confidence and craft a sense of urgency that drives bookings.

Whether you're a home-based or store-based agent, or in wholesale reservations, Nicole’s insight...

Want to learn how to create an unforgettable experience that your clients will love?

In this episode I’m joined by Norma Keshishian from Destination Artisans who specialise in arranging private, bespoke tours in France and Belgium. Norma, a true destination expert with over a decade of experience living in Paris, shares her passion for creating personalised itineraries that go beyond the ordinary. From private guides and unique tour options to insider tips for avoiding the crowds.

You’ll discover how to create unforgettable trips for your clients, including how to offer tailored experiences that make...

Are you curious about the latest trends in luxury travel?

In this episode, I sit down with Katrina Thirkell from Abercrombie & Kent to find out about the hottest destinations and how you can create bespoke, unforgettable travel experiences for your clients.

We also talk about the rise of multi-generational and solo travel and how Abercrombie & Kent is leading the way in delivering tailored, immersive journeys.

Finally, we explore the growing demand for sustainable and mindful travel, with Katrina revealing how Abercrombie & Kent is making a positive impact through their philanthropic initiatives.

...

Want to learn how to create the ultimate Anaheim itinerary for your clients?

I chat with Michael Cassis, our local expert and representative for Visit Anaheim, who shares insider tips on making the most of this iconic destination. Michael’s knowledge will help you craft unforgettable itineraries including Disneyland and beyond, as well as discovering hidden gems and some of Michael’s favourites.

You'll learn how to pace the days, where to find the best food spots, and how to use Anaheim as a base to explore more of Southern California. Plus, we talk about exci...

Ever wondered what happens behind the doors at one of the biggest travel trade shows in the world? Tune in to discover some of the insights and takeaways from Virtuoso Travel Week in Las Vegas!

In this special Season 1 finale, I chat with the amazing Roslyn Ranse, a seasoned travel advisor and coach, about her recent experience at Travel Week in Las Vegas. Ros shares her behind-the-scenes look at this incredible event, offering a sneak peak into the latest trends and shifts in the travel industry.

You'll gain insider knowledge on how attending events such...

Are you keen to discover the hidden gems of Western Australia and learn how to offer your clients unforgettable travel experiences?

In this episode, I chat with Amanda Fenwick from BKB Holidays and Christine Poole from Tourism Western Australia. Together, they share insights on the best destinations, unique experiences, and top-selling packages that WA has to offer. From the majestic Margaret River Region, to the extraordinary Ningaloo Reef and breathtaking Kimberley region, you'll learn about must-see spots and insider tips to elevate your itineraries.

We also talk about their latest campaign and incentive that could...

Have you or your clients visited Dubai lately?

In this episode, I chat with Julie King, CEO of Julie King Associates and local representative for Dubai Tourism, to uncover some of the latest experiences Dubai has to offer. Julie’s insights into the city’s ever-evolving attractions and diverse neighbourhoods will inspire you to plan your clients’ next unforgettable trip. From luxurious stays to budget-friendly options, Julie shares practical tips on how to make the most of any Dubai visit, no matter your budget, or how many times you’ve been before.

Learn about hidden gems, an...

What sets Crystal apart in the luxury cruise industry? In this episode, I catch up with Jacqui Tufala, National Key Account Manager for Crystal, to get all the details behind Crystal’s exceptional service and their recent top-to-toe makeovers.

Jacqui shares insider details on the standout features of the Crystal Symphony and Crystal Serenity, from their world-class dining options to their high guest-to-space ratio.

Get insights into their unique partnership with Abercrombie and Kent and how it enhances both the at-sea and on-land experiences. Jacqui also highlights the exciting new additions coming to the Crystal fl...

Are you ready to explore Europe’s most iconic wine regions from the comfort of a luxury river cruise?

In this episode of Travel Agent Takeaways, we chat with Kim Vaughan, Regional Sales Manager for AmaWaterways, to talk about the AmaWaterways’ unique ‘Celebration of Wine’ cruises. With over three decades in the industry, Kim shares her insights on what’s different about these cruises and the exclusive experiences they offer.

Learn about the onboard wine hosts, the regions and times of year to enjoy these journeys - from the lush vineyards of Bordeaux to the scenic Dou...

Are your clients looking to explore Europe and enjoy longer stays, smaller groups and plenty of free time?

In this episode of Travel Agent Takeaways, we catch up with Brett Harvey, Director of Sales at Albatross Tours, to discover what sets them apart and learn what’s in store for summer 2025.

Brett shares some of the highlights of their 2025 Europe and UK collection, including exciting new tours, and some personal favorites in Turkey, Greece, Switzerland, Croatia, and Slovenia.

Gain valuable insights into how Albatross Tours can enhance your clients’ travels with seamless booking proc...

Do you want to stand out from the crowd and sell more of what you love?

In this episode of Travel Agent Takeaways, I'm joined by Anna Shannon from Travel Agent Finder to talk about destination specialist programs. Discover the top six reasons why these programs are game changers for you and your business. We discuss how these certifications not only boost your knowledge but also help you stand out, attract ideal clients and increase your sales.

Learn practical tips on how to showcase your certifications, build relationships with destination representatives, and get access to...

Are your clients dreaming of road tripping in New Zealand?

In this episode of Travel Agent Takeaways, we chat with Kylie Wapp, National Account Manager for ANZCRO. Kylie outlines the incredible New Zealand Highways Collection - from glacier adventures to wine tours, discover four curated self-drive itineraries promising unforgettable experiences.

Kylie shares what’s included in each itinerary, beginning in Christchurch and showcasing must-visit destinations such as Queenstown, Kaikoura and the breathtaking West Coast. Hear about exciting activities, including scenic helicopter flights, relaxing thermal pools, and thrilling ziplines.

Plus, Kylie reveals an exciting in...

What’s Hong Kong like these days and what’s new?

In this episode, we catch up with Toni Fan, Assistant Manager of Trade Marketing for Hong Kong Tourism Board, based in Sydney. Toni shares her insights from her recent visits, highlighting some new attractions and old favourites, from the popular Peak Tram to the vibrant West Kowloon Cultural District.

Discover foodie tips, the art scene,  and outdoor adventures, and learn how to keep in touch and stay updated on Hong Kong.

What are your takeaways from this episode? And what would you love...

What makes Canada a top travel destination?

In our first episode, we chat with Nathan McLoughlin about his 17-year journey with Destination Canada. Discover the diverse beauty of Canada, from landscapes to Indigenous cultures, and hear about Nathan's recent trips, including the Rendez-vous Canada trade show.

Learn about Canada's 2030 tourism strategy, focusing on sustainability and regenerative tourism, and why you should become a Platinum Canada Specialist. Hear about Nathan's top bucket list experiences and tips for immersing yourself in the wonders of Canada!

What are your takeaways from this episode? And what's your...

Are you a busy Aussie or Kiwi travel agent looking to stay ahead in the travel industry?

Tune into Travel Agent Takeaways, your go-to podcast for bite-sized destination and supplier updates on the go.

In this trailer, host Charlie Trevena introduces the podcast's mission to provide quick chats with industry reps, sales managers, and travel legends, delivering the latest news, tips, and insights directly from the source.

It’s important to stay updated to better service your clients and grow your business. This podcast can keep you informed whether you're in the office, co...