Outside the Box with Asendia USA: The International e-Commerce Podcast

🌎 Selling globally shouldn’t mean getting stuck in customs.

With tariffs shifting and international regulations evolving, e-commerce shippers face growing pressure to stay compliant while keeping packages moving.

Taylor Smith from Zonos shares with Jason and Nick how smarter technology, better product data, and real-time duty and tax calculations help simplify cross-border shipping.

🎧Watch now to discover how to navigate regulatory changes and keep your global business moving or at your convenience.

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Nick Agnetti and Jason Rowland welcome Jen Baglio, Senior Transportation Business Operations Analyst, Thomson Reuters, to discuss the evolving U.S. domestic delivery landscape and what shippers should consider when evaluating new carrier options.

Key takeaways:

• Look beyond base rates to uncover hidden costs and fuel surcharges.

• Balance carrier diversification with existing contract incentives.

• Use shipping data to identify real opportunities for improvement.

• Build strong partnerships to navigate market changes and deliver better results.

Jen’s biggest piece of advice? “Know your data. Know your data. Know your data.”<...

In the second of this 2-part episode, the panel, Amanda Meadows, KJ Swaggert, and Tamson Fricke, continue the discussion surrounding the impact of mentorship, taking calculated risks, and having the confidence to step outside our comfort zones.

✨ Key takeaways:

• You don’t have to know it all to take the next step.

• Mentors can open doors that change your career.

• Build your network, embrace growth, and protect your reputation.

• Lift others up and create opportunities for the next generation.

Success is stronger when we support one another! Let’s keep o...

In the first of this 2-part series, guest host Amanda Meadows of Redo sits down with KJ Swaggert of ProShip and Tamsen Fricke of Shipium to share their unique journeys into logistics and discuss how women are shaping the industry.

Key takeaways:

✨There’s no single path into logistics—diverse experiences that create valuable opportunities.

🤝Mentorship matters. One connection can open doors and change a career.

👩‍💼Women are shaping leadership through collaboration, flexibility, and new perspectives.

⚖️Logistics offers endless possibilities across technology, sales, carrier partnerships, analytics, strategy, and global supply chains. There...

🚨 Cross-border e-commerce is changing fast. Are you ready?

In this episode co-hosts Nick Agnetti andJason Rowland welcome back special guest Mike Lorentzen to break down key changes impacting e-commerce shippers in the EU and Canada.

EU: IOSS requirements, DDP, VAT, and the evolving customs landscape.

Canada: New surtaxes on certain U.S.-origin goods — and what that could mean for landed costs and checkout.

For brands and 3PLs, these aren't just compliance changes. They can impact costs, customer experience, and conversion.

🎙️ Watch or listen now to get ahead of the change...

🚀 Domestic shipping is about to get a lot more flexible.

Recorded live at Parcel Forum 2026, our co-hosts Jason and Nick sit down with Doug Longobardi, Chief Revenue Officer, Asendia USA and Gerry McGowan, Executive Director US Network for Asendia to unpack "e-PAQ Select Domestic"—Asendia USA’s new multi-carrier domestic parcel solution.

What does it mean for e-commerce shippers?

📦 More carrier flexibility

🚚 Smarter middle-mile routing and zone skipping

💰 Potential cost savings through network optimization

⏱️ A targeted 1–5 day delivery experience

🔄 A domestic solution that complements international e-commerce shipping

🚀 Domestic shipping is about to get a lot more flexible.

Recorded live at Parcel Forum 2026, our co-hosts Jason and Nick sit down with Doug Longobardi, Chief Revenue Officer, Asendia USA and Gerry McGowan, Executive Director US Network for Asendia to unpack "e-PAQ Select Domestic"—Asendia USA’s new multi-carrier domestic parcel solution.

What does it mean for e-commerce shippers?

📦 More carrier flexibility

🚚 Smarter middle-mile routing and zone skipping

💰 Potential cost savings through network optimization

⏱️ A targeted 1–5 day delivery experience

🔄 A domestic solution that complements international e-commerce shipping

How do retailers balance cost, speed, and customer expectations in today's supply chain?

Co-hosts Jason Rowland and Nick Agnetti sat down with Nathan Goodrich, Senior Director of Inventory and Logistics at FabFitFun, to discuss subscription box fulfillment, carrier partnerships, inventory planning, and what logistics providers can do to better support retailers.

If you're involved in retail, eCommerce, fulfillment, or logistics, this conversation offers valuable insights into the challenges—and opportunities—of building resilient supply chains.

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Global growth takes more than shipping internationally.

Co-hosts Jason Rowland and Nick Agnetti sit down with Michael Hubacher of ESW to discuss what it takes to create a seamless cross-border customer experience.

Key takeaways:

• Why localization is essential for global growth.

• How an integrated customer journey drives long-term value.

• Why strategic insights help brands uncover new international opportunities.

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Michael Hubacher | LinkedIn

Mich...

The last mile is no longer just about delivery—it's about the customer experience.

Co-hosts Jason Rowland and Nick Agnetti sat down with Hank Emerson, Vice President of Business Development, Veho, about how technology is transforming last-mile logistics through greater visibility, delivery flexibility, and customer control.

Key takeaways:

📦 Delivery is an extension of your brand.

📱Technology like real-time tracking, photo proof of delivery, and personalized delivery instructions improves the customer experience.

📈 Better delivery experiences can increase customer loyalty, boost repeat purchases, and reduce support costs.

🚀 As consumer expectations c...

Featuring Maggie Barnett, COO of ShipHero, in this episode with co-hosts Jason Rowland and Nick Agnetti the discussion evolves around:

📦 How AI is improving warehouse efficiency and order fulfillment

🤖 Practical, cost-effective AI solutions for SMBs and 3PLs

🚀 Real-world applications like AI picking and intelligent routing

📈 Lessons from scaling innovation across warehouse operations

🔮 What logistics leaders should expect as fulfillment continues to evolve

Listen now for actionable insights on using AI to drive smarter, more efficient warehouse operations or at your convenience.

Leave a question or comment for our...

Shipping beyond the continental U.S. doesn't have to be complicated.

Jason Rowland and Nick Agnetti and special guest Chas Gorham, VP of Sales at International Bridge, discuss the unique logistics challenges of serving non-continental U.S. markets and why outdated assumptions are costing businesses opportunities.

From air service at ground rates to the growing e-commerce demand in Puerto Rico, the conversation highlights how innovative logistics solutions and strong partnerships are helping businesses deliver faster, reduce costs, and reach underserved markets.

Leave a comment or question for our panel.

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How can ERP systems improve cross-border logistics and customer experience?

In this episode, “ERP Success: Logistics & CX” with Industry Expert Omar Akilah, SVP Product Strategy from Infios, and our co-hosts Jason Rowland and Nick Agnetti discuss the importance of

✅ Visibility

✅ Optimization, and

✅ Orchestration

in aligning technology with global trade operations, improving logistics execution, and delivering better customer outcomes.

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Omar Akilah | LinkedIn

Omar Akilah is a proven tra...

What makes AI truly valuable in logistics? Data.

In Part 2 of this episode, The Role of AI in Modern Logistics, Lori Boyer, Head of Content Marketing at EasyPost continues the conversation with Jason Rowland and Nick Agnetti about how billions of shipment records are helping companies make smarter shipping decisions, optimize carrier selection, and unlock insights that weren't possible before.

Key takeaways:

✅ AI is only as good as the data behind it

✅ Multi-carrier visibility creates better shipping outcomes

✅ Industry expertise is just as important as the technology itself

✅ St...

AI is transforming logistics—but where is it delivering real value?

The Role of AI in Modern Logistics - Episode 26 - In the first of this 2-part episode, co-hosts Jason Rowland and Nick Agnetti we sit down with special guest Lori Boyer, Head of Content Marketing at EasyPost, to discuss how AI and Large Language Models (LLMs) are reshaping supply chain operations.

Key takeaways:

✅ Start with the problem, not the AI tool

✅ Logistics is primed for AI because of its vast data ecosystem

✅ AI is already improving route optimization, customer...

In this mini episode, "Fragrance Shipping: Dangerous Goods Compliance & Logistics", Jason Rowland, Nick Agnetti, and Asendia colleague, Mike Lorentzen discuss the challenges of shipping fragrances internationally, including DG regulations, compliance requirements, and the logistics behind safe global transport.

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Mike Lorentzen | LinkedIn

Mike Lorentzen, CSCP, serves as Senior Director of Enterprise Sales at Asendia USA, where he leads strategic initiatives to advance the company’s positioning in the global e-commerce logistics sector. Over the cou...

In this episode, Shane Bogdan (Director of Cross Border Sales at Avalara) breaks down the impact of 2025 tariff adjustments and shifting de minimis regulations. Over the past year, rapid fluctuations in tariff rates have created uncertainty across international commerce, forcing companies to rethink their strategies.

Key takeaways:

• Tariff instability is now a constant, not an exception

• Proactive compliance and tariff modeling are critical

• Upcoming EU de minimis changes will significantly affect cross-border cost structures

As global trade grows more unpredictable, staying informed—and prepared—has never been more important.

Tune...

In this mini episode, co-host Jason Rowland welcomes Amanda Meadows, Head of Partnerships, Asendia USA and Brian Dunagan, Senior Director, Strategic Partnerships at GlobalPost to discuss the challenges of international shipping in 2025 and how GlobalPost is tackling them. Touching on the importance of transparent pricing, duties and taxes, and Delivered Duty Paid (DDP) services in enhancing the e-commerce experience, discover how smarter logistics and proactive strategies are helping brands deliver products smoothly and keep customers happy worldwide.

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Stop losing value in logistics!

Partnerships can make all the difference. In this mini episode, co-hosts Jason Rowland and Nick Agnetti welcome special guest and colleague, Amanda Meadows, Head of Partnerships, Asendia USA to explore how smart alliances:

Expand e-commerce reach 🌍

Elevate customer experience 💳

Deliver smarter, comprehensive solutions 📦

Amanda shares pitfalls to avoid and tips for choosing partners that drive mutual growth. A must-listen for businesses looking to optimize operations and unlock real value through partnerships.

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In Part 2 of this 2-part miniseries, our co-hosts, Jason Rowland and Nick Agnetti continued the conversation with Gerry McGowan, Executive Director US Network for Asendia, further diving into Asendia’s new domestic U.S. network, highlighting how it complements their international solutions.

This network supports inbound shipments from Asendia global subs and will soon offer U.S.-based shippers faster, flexible domestic options. Optimized for lightweight DTC parcels, it delivers seamless tracking, avoids postal bottlenecks, and enables creative solutions like zone skipping—all while keeping costs predictable. With ongoing carrier partnerships and expansion plans for 2026, Asendia is buil...

In Part 1 of this 2-part miniseries, our co-hosts, Jason Rowland and Nick Agnetti sit down with Gerry McGowan, Executive Director US Network for Asendia, LIVE from PARCEL Forum '25 to talk about big upgrades to Asendia’s U.S. delivery capabilities.

The conversation highlights a new diversified U.S. carrier network, built to improve speed, reduce costs, and upgrade the final-mile experience. The new Ground Service is live, an express option launches 2026 giving global shippers faster 2-day options into the US, and Asendia global subs are already seeing faster 1–3 day delivery and meaningful savings. Optimized for lightweight DTC...

In Part 2 of this 2-part miniseries, our co-hosts, Jason Rowland and Nick Agnetti continue their conversation with Mike McComb, Executive Vice President, Commercial Development at Green Mountain LIVE from PARCEL Forum '25. Mike shares how top carriers deliver transparency, accuracy, and reliability. The panel delves into how to optimize cross-border shipping, focus on the right SKUs, and improve customer experience while protecting margins.

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Mike McComb | LinkedIn

With over 20 years of experience in logistics sales, Mike...

In Part 1 of this 2-part miniseries, our co-hosts, Jason Rowland and Nick Agnetti sit down with Mike McComb, Executive Vice President, Commercial Development at Green Mountain LIVE from PARCEL Forum '25. Mike opens the discussion with how data-driven Parcel Spend Management transforms shipping. From ship-from-store strategies to smarter packaging, learn how large shippers cut costs, speed up delivery, and boost customer experience—all while building stronger carrier partnerships.

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Mike McComb | LinkedIn

With over 20 years of ex...

In Part 2 of this series, our co-hosts continue their conversation with Chas Gorham, Vice President, Sales of International Bridge and Tom Foley, Vice President Government Affairs & Client Retention of Asendia USA. They discuss how shipping to Alaska, Hawaii, and Puerto Rico is treated as domestic—eliminating cross-border compliance hurdles—and how International Bridge achieves consistent 2–4 day delivery times.

This partnership helps retailers expand into overlooked markets, reduce costs, and improve customer experience in these high-potential regions.

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In Part 1 of this 2-part series, our hosts sit down with Chas Gorham, Vice President, Sales of International Bridge and Tom Foley, Vice President, Government Affairs & Client Retention of Asendia USA, LIVE from Parcel Forum '25. The discussion explores how International Bridge delivers cost-effective, reliable shipping solutions to underserved regions like Alaska, Hawaii, and Puerto Rico—offering air service at ground rates.

Learn how this partnership improves consistency, reduces costs compared to traditional carriers, and taps into the overlooked e-commerce potential of these markets, including Alaska’s $2.1 billion spend.

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In the final of this 4-Part series our co-hosts wrap up the conversation with Asendia USA guests Leslie Foxhoven, Executive Director of Latin America & the Caribbean, and Michael DiVincenzo, Product Manager presenting strong growth opportunities for e-commerce brands, shippers, and 3PLs looking to improve transit times and delivery efficiency into Mexico.

Click here to download our Mexico e-commerce e-book.

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Leslie Foxhoven | LinkedIn

Leslie is responsible for designing and establishing Asendia’s best in class e-commerce network solutions to Latin America. She has...

In this special update, co-hosts Nick Agnetti and Jason Rowland with guest Mike Lorentzen, Senior Director Enterprise Sales at Asendia USA, break down the ongoing Canada Post labor disruptions. While a phased reopening is currently underway, delivery backlogs and rolling strikes in certain areas continue to affect shipments. The panel discusses the uncertainty around potential future strikes and alternative shipping solutions to help businesses bypass delays. Listeners will gain practical insights on navigating shipping disruptions, mitigating duties and taxes, and keeping cross-border e-commerce on track despite labor and operational challenges.

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...

In Part 3 of this podcast series, our co-hosts continue the conversation with Asendia USA guests Leslie Foxhoven, Executive Director of Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, break down how our all-ground network through Laredo, TX gives shippers an edge:

✅ Avoids airport congestion & delays

✅ Handles products like perfumes & cosmetics without DG restrictions

✅ Cuts risks of lost parcels

But it’s not just the network—it’s the team. Our IT, operations, and delivery experience groups work tirelessly behind the scenes assisting customers.

Check back next week for the final of...

In Part 2 of this podcast series, our co-hosts continue the conversation with Asendia USA guests Leslie Foxhoven, Executive Director of Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, the group dives right into why choosing the right customs broker is critical for shipping into Mexico.

With constant tariff and regulatory changes, the wrong broker can mean:

❌ Delays

❌ Confiscated shipments

❌ Even blacklisting at customs

Our guests break down Mexico’s RFC tax ID requirement—what it means for shippers, and how Asendia can support clients with both T1 informal and A1 for...

Asendia USA guests Leslie Foxhoven, Executive Director of Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, join our co-hosts for the second time in 2025 to discuss the significant advantages of shipping to Mexico through our Laredo, TX facility.

What does this mean for Mexico e-commerce shippers?

✅ Lower trucking costs

✅ Faster transit by 1–3 days

✅ Simplified customs clearance (T1 for B2C, A1 for B2B)

At 10,000 square feet, Asendia USA's Laredo facility is dedicated to direct-to-Mexico parcels, making cross-border e-commerce more efficient than ever.

Check back next week for...

In this bonus episode, we provide a comprehensive recap of Day 1 of the PARCEL Forum '25, highlighting the significant discussions and insights garnered throughout the day. Our co-hosts, Nick Agnetti and Jason Rowland, delve into the critical conversations surrounding the international logistics industry. Noteworthy discussions included a session with Mike McComb of Green Mountain Technology, which illuminated areas for e-commerce providers to enhance their service delivery and accountability to customers, as well as insights from Chas Gorham of International Bridge, and Tom Foley of Asendia USA, who addressed the complexities of parcel delivery to non-continental United States locations.

In Part 2 of this mini episode, co-hosts Nick Agnetti and Jason Rowland explore the benefits of Asendia’s Laredo, TX facility for direct, compliant deliveries into Mexico—and how it helps customers avoid common logistics challenges.

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In Part 1 of this mini episode, our co-hosts, Nick Agnetti and Jason Rowland, dive into Mexico’s fast-growing $44B e-commerce landscape and how Asendia USA’s new Laredo, TX facility is streamlining cross-border logistics. From customs compliance to delivery innovations, learn how we’re helping brands expand efficiently into this dynamic market in under 10 minutes!

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In the third and final part of this series, co-hosts Nick Agnetti and Jason Rowland talk with John Roman from BattlBox and John Haji from SubSummit about the most pressing issues facing subscription box businesses today—tariffs and their wide-reaching impact on sourcing, pricing, and sustainability.

Touching on the recent announcements on reciprocal tariffs, including how brands are reacting, the long-term implications for eCommerce, and why many are taking a "wait and see" approach before passing costs onto consumers.

You'll hear firsthand insights on:

- How pricing strategies are shifting in response to ne...

Nick Agnetti and Jason Rowland continue their conversation with John Roman from BattlBox and John Haji from SubSummit dive deep into the unique logistics and customer experience challenges facing subscription box companies. From the importance of delivery timing and tracking visibility to how post-checkout anxiety impacts churn, the panel shares firsthand insights from years of experience in the subscription space. They explore how expectations differ between traditional eCommerce and subscription models, why synchronized delivery matters for mystery and discovery boxes, and the critical role of DDP (Delivered Duties Paid) in global shipping. Plus, they discuss the power of community...

Nick Agnetti and Jason Rowland sit down with two pioneers in the subscription space: John Roman, CEO of BattlBox, and John Haji, co-founder & Head of Partnerships at SubSummit.

From BattlBox’s evolution post-acquisition to SubSummit’s massive growth, the conversation dives into how consumer expectations, economic shifts, and logistics challenges are reshaping the subscription model. The guests share insights on customer retention, the impact of Amazon on buyer behavior, and why retail brands like Footlocker are entering the subscription game.

Tune in for a candid look at what’s working, what’s not, and how to futur...

Asendia USA guests Leslie Foxhoven, Executive Director for Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, join our co-hosts to discuss the importance of compliance in ensuring smooth customs clearance into Mexico and minimizing potential logistical disruptions. They also cover strategies to help shippers optimize growth in the Mexican market with tailored solutions and strategies for market growth.

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Leslie Foxhoven | LinkedIn

Leslie is responsible for designing and establishing Asendia’s best in class e-commerce network solutions to Latin America. She has over 35 ye...

Featuring Asendia USA guests Leslie Foxhoven, Executive Director for Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, and our co-hosts discuss the opportunities available and challenges for brands and shippers eager to expand their reach into Mexico, the importance of partnering with reliable logistics providers, understanding the evolving e-commerce landscape in Mexico and adopting best practices in shipping, with multiple checkpoints and signature confirmation to enhance delivery security and key tariff considerations for 2025.

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Leslie Foxhoven | LinkedIn

Leslie is responsible for designing and...

Featuring a "who's who" of e-commerce experts, this episode highlights the most insightful topics from 2024: Overcoming Canada shipping challenges and best practices, insights into the subscription box market, simplifying international returns, the critical role of HS codes in international shipping, and key strategies for global e-commerce expansion in 2025.

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Featuring special guests Dave Mays, CEO Broad Reach, an Asendia company, and Tom Foley, Vice President Government Affairs & Client Retention, Asendia USA, along with co-hosts Nick Agnetti and the introduction of a new co-host, Jason Rowland, the discussion underscores the importance of preparedness in logistics during peak periods and examines alternative strategies to mitigate future disruptions. It also highlights the vital role postal services play in the Canadian economy and the significant ripple effects work stoppages have on small and medium enterprises.

Dave Mays | LinkedIn

Tom Foley | LinkedIn

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