Franchise QB
Welcome to the Franchise QB podcast where we empower entrepreneurs to WIN BIG in franchising. Hosted by Mike Halpern, a 20-year franchising veteran and entrepreneur, we huddle up weekly to educate our audience about the most successful small business model ever created: Franchising. Our mission is for listeners to achieve their American Dreams as new franchise owners. Let’s get started!Â
Episode 144: $532B Beauty Market Secret Investors Miss | Head to Toe Brands Franchise: Meg Roberts
Unlock the massive growth potential of the $532 billion beauty industry with Head to Toe Brands! In this episode of Franchise QB, host Mike Halpern interviews Meg Roberts, CEO of Head to Toe Brands and former president of Molly Maid and The Lash Lounge. Meg reveals why hair extensions and unpretentious hair salons are taking over the franchise landscape through two standout concepts: Delta Crown and Bishops. Â Discover how Delta Crown leverages a membership-based, recurring revenue model in a compact 1,000 sq. ft. footprint, and see how Bishops fills the profitable void between budget hair salons and luxury studios. Plus, Meg s...
Episode 143: Metal Supermarkets Franchise Review: The $2.19M Franchise Hiding in Plain Sight
Discover how Metal Supermarkets generates an impressive $2.19M Average Unit Volume (AUV) with a simple, high-margin B2B business model! In this episode of Franchise QB, host Mike Halpern sits down with Adria Hartwig, Chief Development Officer at Metal Supermarkets, to uncover why this 40-year legacy brand is one of the best-kept secrets in franchising. Â If you are looking for a high-performing franchise opportunity that operates on standard B2B "bankers hours" (no nights or weekends), offers strong margins, and caters to high-demand business customers, this interview is a must-watch.
Episode Highlight : "We are essentially the convenience s...
Episode 142: #1 Mistake Killing Your Business Valuation | How to Scale Your Business | Steven Pivnik
Want to know how to build a scalable franchise or business that commands a top-tier exit valuation? Bestselling author, CEO, and Acresis founding advisor Steven Pivnik reveals the exact framework to reduce founder dependency and maximize your payout.
Episode Overview & Highlight Extract In this episode of The Franchise QB Podcast, host Mike Halpern sits down with Steven Pivnik—operating partner at Acresis, Iron Man finisher, and Everest mountaineer—to unpack what it takes to build a company to sell. Steven shares how he scaled his own business to 200 employees across 12 countries before selling to a $4B competitor, and...
Episode 141: Solving Gaps and Building Community in the Salon Suite Industry
Discover how Image Studios CEO Jason Olsen transformed salon suite franchising and why franchise investors are building scalable, semi-absentee empires in the beauty industry. Learn the exact process discipline and investment strategy required to expand into multi-unit franchise ownership.
Episode Overview & Highlight Extract In this episode of The Franchise QB Podcast, host Mike Halpern sits down with Jason Olsen, Founder & CEO at Image Studios Franchise. Jason breaks down his entrepreneurial journey starting at age 16, transitioning out of the automotive dealership space, and building a national salon suite franchise platform with over 150 locations open and 200+ in development. They...
Episode 140: Doctors & Lawyers Are Flocking To The Modern Halo | Franchise: High ROI Beauty Business
Looking for a high-volume, recurring revenue beauty franchise? Join host Mike Halpern as he speaks with Christina Batson, Founder & CEO of The Modern Halo, about the booming head spa and personal care market.
Episode Overview & Highlight Extract In this episode of The Franchise QB Podcast, Mike Halpern uncovers how Christina Batson—a registered nurse, multi-unit franchisee, and home health entrepreneur—co-founded The Modern Halo with her sisters to professionalize the viral head spa experience. Learn how this boutique, 1,200 sq. ft. model generates strong unit economics, attracts non-traditional clientele, and leverages subscription memberships for long-term growth.
"Peop...
Episode 139: Build a $500K Auto Franchise With Rivali Paint Protection: High Ticket Auto Detailing
Looking to invest in an automotive franchise with high-ticket services? Host Mike Halpern sits down with Brett de Coster, Founder and CEO of Rivali Paint Protection, to break down how to launch a scalable auto detailing and PPF business.
Episode Overview & Highlight Extract In this episode of The Franchise QB Podcast, Mike Halpern analyzes the growing market for paint protection film (PPF), ceramic coatings, and window tinting. Brett shares how changing auto industry standards—like fragile, water-based paint on electric vehicles—have created a massive, sticky customer demand.
"Water-based paint is now industry standard, so ever...
Episode 138: Why Restaurant Managers Lose 70% of Staff | AI Tools for Gen Z Franchise Hiring
Struggling with restaurant turnover and ghosted interviews? Swob co-founder Stephanie Florio reveals how AI-driven, mobile-first hiring slashes labor friction and keeps Gen Z employees engaged.
Highlights
 High turnover—often exceeding 70%—and tedious paper applications are destroying operational efficiency in the restaurant industry. In Episode 138 of The Franchise QB Podcast, host Mike Halpern sits down with Stephanie Florio, co-founder of Swob, to discuss how tech-driven solutions are disrupting traditional hourly recruitment.
Discover why 63% of applicants drop off during long processes and how "Tinder-style" swiping combined with AI HR agents like "Emma" can automate screening, job posti...
Episode 137: Why 90% of Franchise Owners Fail | Building a 7-Figure Mobile Fitness Business
Want to own a high-margin fitness business without the brick-and-mortar overhead? GYMGUYZ founder Josh York reveals how he built a world-wide mobile gym empire and what it takes to scale to 7 figures.
Highlights
 Traditional gym franchises suffer from high real estate costs and low margins. In Episode 137 of The Franchise QB Podcast, host Mike Halpern sits down with Josh York, founder of GYMGUYZ, to break down the mobile fitness franchise model. Discover how GYMGUYZ delivers personalized workouts directly to homes, offices, and corporations using fully equipped vans. Josh shares raw insights on franchisee selection, overcoming business f...
Episode 136: How to Build Recurring Revenue with Hand in Stone (63-Unit Secret)
Looking to invest in a high-growth wellness franchise? Hand in Stone Franchise VP Kristie Kalinowski breaks down how to build recurring revenue, scale multi-unit locations, and tap into the $60B+ spa industry without needing prior wellness experience.
Highlights
"Self-care isn't optional anymore, it's required... Our membership model creates that recurring revenue and cash flow that our owners can count on. We have 20 years of consecutive growth in the category and 650+ locations strong." — Kristie Kalinowski, VP of Franchise Development
Chapters
00:00 - Introduction: Meet Kristie Kalinowski
01:20 - From Operations to Franchise Development
03:05...
Episode 135: Why Most Plans Fail : Franchise Leadership : Military Systems to Scale Your Business
How do top franchise investors build multi-million-dollar teams? In this episode, host Mike Halpern sits down with Chris Hallberg—founder of GoExpand, Business Sargent, and the first EOS Implementer in Colorado, to reveal how military-grade leadership and operating systems can supercharge franchise growth.
Learn how to fix accountability issues, hire elite talent, and scale your business using proven systems like the Entrepreneurial Operating System (EOS).
Highlight
Mike Halpern: "In your view, what separates organizations that execute well from those that struggle to turn plans into results?"
Chris Hallberg: "A plan that has ne...
Episode 134: How This $1M+ Franchise Ignores AI & Recessions | Scaling a Men's Grooming Franchise
Discover how Boardroom Salon for Men achieves over $1M in AUV and a 97% membership retention rate with CEO Jeff Helfgott! Learn how military leadership and private equity strategies can scale your franchise portfolio.
Main Content & Highlights
In this episode of The Franchise QB Podcast, host Mike Halpern sits down with Jeff Helfgott, CEO of Boardroom Salon for Men and former military officer. Jeff shares his proven playbook from scaling a Planet Fitness franchise from 16 to over 90 locations, explaining why high-margin men's grooming is a recession-resistant, AI-proof business model that savvy investors need to watch.
...
Episode 133: Why Most Owners Lose 50% of Their Business Value | Scaling a Business & Exit Strategy
Discover how to build a scalable, highly investable business with Josh Gould, CEO of The Big Word. Learn how to transition from working in your business to scaling an enterprise you can successfully sell for top dollar.
Main Content & Highlights
In this episode of The Franchise QB Podcast, host Mike Halpern sits down with global CEO, investor, and podcast host Josh Gould. Josh reveals why relying on your personal skills as an owner severely hurts your company valuation—and how delegating, standardizing playbooks, and cleaning up your finances can double your exit value.
Key Di...
Episode 132: The $68K Mobile Coffee Catering Franchise Disruption | Pacific Perks Business Model
Discover how Natalie Fairchild built Pacific Perks into a highly profitable mobile coffee catering franchise with low overhead, flexible scheduling, and a 33% net margin. Host Mike Halpern breaks down this unique B2B event catering franchise model and how you can launch your own territory.
Episode Overview & Highlights:
In this episode of the Franchise QB Podcast, Mike Halpern chats with Natalie Fairchild, founder of Pacific Perks. Starting 19 years ago out of a need for true work-life balance, Pacific Perks has evolved from a single mobile catering setup into an emerging franchise powerhouse with a proven 75%+ repeat...
Episode 131: From High School Dropout to Building a Million-Dollar Brand | How to Scale a Business
Looking for low-overhead franchise investors' secrets? Discover how Richard Gould scaled Richard's Painting into a 28-location painting franchise powerhouse and how you can get started.
What does it truly take to build a service business that can scale independently of its founder? In this episode, host Mike Halpern sits down with Richard Gould, founder of Richard's Painting, to detail his transformation from an entry-level trade painter to the head of a 28-location franchise network. Richard breaks down the strategic blueprint behind expanding into new territories, the realities of FDD Item 7 startup costs, and why hiring for personality...
Episode 130: Build a $100M Franchise Empire in This Low-Risk Market
Looking for a recession-resistant franchise investment opportunity? Learn how Lane Martin built Modern PURAIR® into a massive air quality empire and how you can launch your own territory.
Episode Overview: In this episode of the Franchise QB Podcast, host Mike Halpern sits down with Lane Martin, the visionary founder of Modern PURAIR®. Lane shares his 25-year entrepreneurial journey—from working on a single duct-cleaning truck with his dad to building Canada's largest, coast-to-coast indoor air quality franchise.
Discover the blueprint behind their highly efficient business model, which boasts an impressive 50/50 split between residential and predictable, recu...
Episode 129: Legal Mistakes That Quietly Drain Franchise Profits
Before you sign a franchise agreement, make sure your assets are fully protected. Business attorney Matthew Fornaro joins us to expose the legal traps franchise buyers overlook.
Episode Overview: In this crucial episode of the Franchise QB Podcast, host Mike Halpern sits down with Matthew Fornaro, an elite business law attorney and startup legal expert. Matthew breaks down why buying a franchise is a completely different level of regulatory compliance compared to independent business ownership. Discover the legal and structural realities of hitching your wagon to a corporate brand, how improper intellectual property usage can lead to...
Episode 128 : Build Predictable Wealth With This Mobile Storage Model
Want a high-yield B2B franchise with recurring revenue? Discover how Go Mini’s leverages automated data and weather-driven demand to build massive wealth.
In this episode of the Franchise QB Podcast, host Mike Halpern huddles up with David Smith, Vice President of Digital Marketing at Go Mini's. David breaks down the evolution of the portable storage brand from a legacy dealer system to an elite franchise model spanning 118 locations across 43 states.Â
Discover how Go Mini's uses data-driven, hyperlocal marketing strategies to capture lucrative B2B restoration contracts and semi-long-term residential moves. David pulls back the...
Episode 127: Scale Fast With This Recurring Revenue Franchise Investment FACE FOUNDRIÉ
Looking for a high-growth franchise with recurring revenue? Learn how FACE FOUNDRIÉ is scaling past 100 locations in the booming wellness industry.
Episode Overview: In this episode of the Franchise QB Podcast, host Mike Halpern sits down with Michele Henry, the visionary founder and CEO of FACE FOUNDRIÉ. Michele shares her inspiring origin story of launching an open-air facial bar concept in 2019 to solve her own skincare challenges—and turning it into a massive franchise network. Discover how this innovative brand utilizes AI skin scanning technology, leverages a highly sticky membership model, and what it takes to open your own...
Episode 126: Scale a Positive Cash Flow on 3 Employees | Cabinetry Franchise | $2M Low-Overhead
Looking for a scalable, high-volume franchise model with zero inventory and no construction crews? Franchise QB host Mike Halpern sits down with Diana Simmons, CEO of Simply Cabinetry, to reveal how they scaled a $2M corporate footprint with a lean, cash-flow-positive showroom model.
Episode Overview: In this episode, we break down the Simply Cabinetry franchise system. Learn how a former real estate flipping business evolved into a highly systemized B2B powerhouse that bypasses the headaches of traditional subcontracting and massive W2 payrolls. Discover how their unique "good, better, best" product tiers allow owners to thrive in any...
Episode 125: He Built a 5-Unit Franchise While Keeping His Day Job Scaling with VAs & AI
Discover how tech-corporate veteran Sheetal Guttigoli scaled a multi-unit fitness franchise portfolio to a massive 4.5X EBITDA exit using AI-certified virtual assistants. If you want to learn the exact blueprint for semi-absentee franchise investing without quitting your day job, this episode is a must-watch!
Episode Highlight Extract:
"I had my day job for about six years into the overall process ... There was a time when I realized my brain was so full that I was not able to think. That’s when I realized I do need to delegate enough so that other people can do th...
Episode 124: The "Silver Tsunami" Opportunity | Caring Transitions Franchise: Senior Relocation
Discover why Caring Transitions is the leading low-cost franchise capitalizing on the "Silver Tsunami." Join Mike Halpern and James Stapleton to learn how you can own a recession-resistant business that provides a total solution for senior relocation and estate sales.
Highlight Extract:
"We take the stress of a downsize for a family member off of their shoulders so they can help their senior loved one... we do three different services: move someone, an estate sale, and a cleanup. That’s the vehicle that gets the problem solved."
In this episode, Mike Halpern sits down wi...
Episode 123: BooXkeeping The Only Bookkeeping Franchise That Makes You Cashflow Positive on Day 1
Max Emma, CEO of BooXkeeping, joins Mike Halpern to discuss how he turned a "by accident" discovery of franchising into an Entrepreneur 500-ranked system. Learn how BooXkeeping leverages AI to gain market share and why their specific focus on bookkeeping—excluding tax services—creates a more efficient, referral-friendly business model.
"We provide a significant discount—25%—to existing bookkeeping and CPA firms... we also provide veteran and active military spouse discounts. Our total startup cost ranges from $53,000 to $84,000, making it a very affordable brand that can be home-based."
Key Takeaways
The 3, 6, 9, 12 Model: A comprehensive training program featurin...
Episode 122: Escape Corporate: Build a Low-Cost Children's Fitness Franchise with STARZ Program
Looking for a low-overhead franchise that fits your lifestyle? Sophia Wastler and Allie Adamson reveal how The STARZ Program is revolutionizing children's fitness through school partnerships—all while allowing owners to work part-time.
Episode Highlight:
"STARZ is a business that can support your life. It's not a business that's going to take over your life. We want to give our owners opportunities that are financially rewarding, personally fulfilling, and fit in with the life that they want to live."
Key Takeaways:
The Power of Partnerships: Learn how STARZ meets children where they already ar...
Episode 121: High-Profit Franchise | Voda Cleaning & Restoration: Scalable Home Service
Discover how Dan Claps scaled Voda Cleaning and Restoration to 300 territories and why "slowing down" is the secret to massive franchise growth. If you are looking for a recession-resistant home service business with elite unit economics, this "huddle" is for you.
Episode Highlight:
"We'd love to be bigger than ServicePro one day, but what I'd rather say is we have the better unit economics. If you buy a Voda... your numbers from an owner benefit are stronger than our competitors." — Dan Claps, CEO of Voda.
Key Takeaways
The Power of Slowing Down: Why tr...
Episode 120: 400-Unit Growth Secrets | How to Scale a Coffee Franchise with Scott Redler
Looking for the next big franchise opportunity? Scott Redler, co-founder of the legendary Freddy’s Frozen Custard & Steakburgers, reveals why he joined JRI Hospitality to scale Mokas Coffee and Eatery into a national powerhouse.
Key Takeaways
The Transition: After scaling Freddy's to 400 units, Scott Redler is now focusing on making Mocha’s a "franchise-ready" powerhouse.
Investment Reality: The startup cost for a Mokas location ranges from $943,000 to $2.5 million, with a heavy focus on ROI.
Culture First: The brand utilizes a "No Jerk Rule" to ensure that franchise partners align with the company's long...
Episode 119: Why This NFL Coach Quit the League to Build a Franchise Empire
Luke Carlson, CEO of Discover Strength, joins Mike Halpern to discuss how he scaled a boutique fitness concept into a national powerhouse. From his roots in the NFL to mastering "unit economics," Luke reveals the leadership principles and scientific focus required to lead a movement in the franchise world.
Key Takeaways
Episode 118 : From NASCAR to CEO Safeway Driving Franchise: Invest in a Recession-Proof Business
NASCAR veteran Brad Coleman joins Mike Halpern to discuss the evolution of Safeway Driving, a 53-year-old Texas institution. Discover a unique franchise model that combines a life-saving mission with a scalable, low-inventory business structure.
Key Takeaways:
The NASCAR Edge: How professional racing habits like situational awareness and crash avoidance translate into a superior driver's ed curriculum.Low Barrier to Entry: Total investment ranges from $58k to $163k, with no requirement for expensive storefronts thanks to online classroom integration.Proven Safety: Students of the Safeway Driving System have nearly half the accident rate of traditional driving school...Episode 117: How to Scale a Pavement Maintenance Service Business to $15M Nationally
Host Mike Halpern sits down with Bryan and Michael Appell to discuss the rapid expansion of Appell Line Striping. Learn how this family-grown business turned a local service into a national brand serving household names like Starbucks and Best Buy, and how they provide immediate "day-one" revenue to their franchise partners.
Key Takeaways:
Built-In Revenue: How Appell uses its 50+ national accounts to feed work directly to new franchisees.
Low Barrier to Entry: A deep dive into the $250k investment that covers two territories and multiple service lines.
The "New...
Episode 116: The "Recession-Proof" Secret: B2B Junk & Valet Trash | Build Recurring Revenue
Host Mike Halpern sits down with the founders of Accelerated Waste Solutions (AWS) to discuss their innovative "two-in-one" franchise concept. Learn how they combine junk removal via a patented app with recurring valet trash contracts to create a dominant B2B force in the waste sector.
Key Takeaways:
Dual Revenue Streams: Operate junk removal during the day and valet trash services at night for 24/7 earning potential.The Power of Patents: AWS holds a patent (until 2037) for their photo-to-quote junk removal technology.B2B Focus: Why targeting apartment complexes and property managers leads to more predictable "monster"...Episode 115: The "Hidden Gem" Biz Model With 77% Retention | Building a Billion Dollar Franchise
Jennifer Lemcke, CEO of Weed Man, reveals how she grew a local operation into a $187M powerhouse. This episode dives deep into the "proactive" home services model, the shift toward professional business planning in the industry, and why recurring revenue is the ultimate safety net for franchise investors.
Key Takeaways
Episode 114: Scale Fast: The Low-Cost Franchise with Global Backing
Looking for a recession-proof investment? Kim Woods of Belfor Franchise Group reveals why Clear Pest Pros is the emerging brand that doesn't feel like one, backed by a global restoration giant.
In this episode, Mike Halpern sits down with Kim Woods, Development Director at Belfor Franchise Group, to discuss Clear Pest Pros. Discover how this emerging brand leverages the massive infrastructure of a global restoration leader to provide franchisees with world-class support, training, and a highly scalable recurring revenue model.
Key Takeaways:
The Belfor Advantage: Learn how being part of a 15-brand portfolio provides "...
Episode 113: The 80 Million Senior "Silver Tsunami" Franchise Investment Growth Opportunity
Stop chasing saturated markets. Learn how Heart to Home Meals is revolutionizing the $300B+ senior care industry with a low-overhead, mission-driven model that empowers seniors to stay independent.
In this huddle, Mike Halpern sits down with Richard Peroe, Senior Director of Franchise Development, to discuss the transition from tax industry giant Jackson Hewitt to the booming senior nutrition space. Richard reveals why this European-born concept is the perfect "Goldilocks" investment: it’s an emerging brand in the U.S. backed by a 60-year global proof of concept. Discover how a small 400 sq. ft. footprint and a "relationship-first" ap...
Episode 112: Franchise Secrets: Why The Melting Pot Still Dominates Casual Dining
Discover how JC Crawford, CEO of Front Burner Brands, is evolving The Melting Pot’s 50-year legacy for the modern investor. Learn the specific operational shifts that allowed this iconic franchise to maintain zero closures during the pandemic.
Highlight Extract:
"I’m proud of the work the leadership team did to support our franchisees through some pretty challenging times... During that period of time, we did not close a restaurant. It’s pretty amazing." — JC Crawford, CEO
Key Takeaways
Pandemic Resilience: The Melting Pot maintained zero closures during the COVID-19 pandemic through aggressive franchis...
Episode 111 | Truck Leasing for Franchise Owners | How to Launch Your Fleet with $0 Out of Pocket
Stop wasting your initial capital on depreciating assets. In this episode of the Franchise QB Podcast, host Mike Halpern sits down with Daniel Garza, COO of On The Move, to reveal how a commercial lease can be your greatest growth tool. If you are looking at franchise opportunities in home services, plumbing, HVAC, or restoration, your fleet management strategy is the lifeblood of your business.
We dive deep into the world of commercial vehicle leasing, exploring the specific advantages of a TRAC lease—which offers unlimited mileage—over traditional bank financing. Discover how to bundle your custom truc...
Episode 110: Franchise Growth Secrets | The 4 Pillars of a Franchise | Former RE/MAX CEO Adam Contos
Stop just selling franchises and start building a high-performance brand. In this episode of the Franchise QB Podcast, host Mike Halpern huddles with Adam Contos, the former CEO of RE/MAX and current CEO of Area 15 Ventures. Adam draws on his background as a SWAT leader turned executive to reveal the "magic wand" of franchise scalability.
We dive deep into unit-level economics, franchisee profitability, and the critical KPIs every owner must master, specifically prime costs like labor and waste. Adam breaks down his proven playbook for multi-unit growth, explaining the three profit levers: the core item, the upsell...
Episode 109: Why Harvard MBAs Left Finance for Thrift Stores Franchising
How do you turn a "dusty" thrift store into a $275M international powerhouse? In this huddle, Mike Halpern sits down with Tyler and Zach Gordon, co-CEOs of Basecamp Franchising, to reveal how they are disrupting the $50 billion resale industry through advanced technology and data-driven operations.
#Franchising #ResaleEconomy #SustainableBusiness #Entrepreneurship #franchiseqbÂ
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Episode 108: BYou Laser Clinics: Capturing the $27B Beauty Boom Franchise Opportunity
Discover how BYou Laser Clinics is disrupting the $27B US aesthetics market. Founder Irena Azaraev reveals how she scaled a 65-unit development deal by attracting multi-unit QSR investors to the world of medical lasers.
Episode Summary: In this huddle, Mike Halpern talks with Irena Azaraev about the "BYou" mission: enhancing natural beauty through 43+ customized treatments. Learn about their proprietary "BYou Academy," their results-guarantee policy, and why this model is perfect for full-time, part-time, or absentee owners.
#FranchiseQB #MedSpaFranchise #BusinessInvestment #BYouLaser #Entrepreneurship
Guest Website: BYou Laser Clinics
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Episode 107: Recession-Proof Investing: Building a Commercial Security Empire with FlyLock Franchise
This conversation explores the journey of Flylock Security Solutions, a franchise that evolved from a family locksmith business founded in 1946. Co-founders Barry and Brett McMenimon discuss the significant turning points in their growth, including the transition to franchising and the recent rebranding from Flying Locksmiths to Flylock Security Solutions. They highlight the company's focus on commercial security services, the importance of training and support for franchise owners, and the unique advantages of their national account management system. The discussion also emphasizes the collaborative culture among franchisees and the ideal profile for potential franchise owners, along with insights into startup...
Episode 106: LIME Painting—Mastering the $100M+ High-End Home Improvement Market
In this episode, Mike Halpern interviews Nick Lopez, founder of LIME Painting, who shares his journey from a broke college student to a successful entrepreneur in the luxury painting industry. Nick discusses the challenges he faced starting his first business during the 2008 Recession and how he leveraged his experiences to create a scalable franchise model. He emphasizes the importance of grit, perseverance, and the value of community in both sports and business, drawing parallels between his wrestling background and his entrepreneurial journey. Nick also explains the unique positioning of LIME Painting as a $100M+ luxury brand in the home...
Episode 105: DoodyCalls | The $$ Multi-Million $$ Earnings World of Pet Waste Franchising
In this episode, Mike Halpern welcomes Chad Harrison, the Director of Franchise Development at DoodyCalls, to discuss the unique niche of pet waste management and the growth of the franchise under Authority Brands. Chad shares his journey from the restaurant industry to franchising, highlighting the challenges and rewards of transitioning to a business that many might overlook due to its humorous nature. He emphasizes the importance of customer demographics, revealing that the primary clientele consists of middle-class families and retirees who value the convenience of pet waste management services.Â
Chad also addresses common misconceptions about the business, s...