Rev Cycle Unscripted

Revenue cycle jobs are about to change faster than most teams are ready for. Nikki Harper breaks down what the future actually looks like, why the old "one person, one task" model is breaking, and how health systems can use AI without turning employees into collateral damage. For anyone wondering whether they need to learn AI, retrain their team, or prepare for a complete workforce shake-up, this conversation gets uncomfortably practical. Nikki makes the case for a more human-centered model of revenue cycle—one where registration, scheduling, financial clearance, billing, and follow-up are connected across the patient journey.

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The way you show up for other people may be the real measure of your life. Rudy shares a deeply personal shift sparked by grief, books, and near-death experience stories, while Ben and Tina unpack what it actually means to be present, empathetic, and human when life gets hard.The conversation starts with a deceptively simple question: how do you truly see the people around you? From there, Rudy opens up about a spiritual reawakening, the decision to stop feeding his mind with constant news, and the themes that keep resurfacing in commencement speeches, eulogies, and near-death testimonials. What...

AI is already changing healthcare operations, but most teams are using it wrong. Jeff Means breaks down why the real opportunity is not automating judgment - it is automating the words, summaries, and review work that slow everything down. Jeff shares a practical, non-engineer explanation of LLMs, agents, and the limits of both, then shows how those tools can help healthcare leaders make better decisions without handing over the wheel. If you work in revenue cycle, patient management, utilization review, or any part of the payer-provider workflow, this episode is packed with the kind of clarity that cuts through...

Leah Klinke brings sharp insight and a refreshingly candid perspective to this conversation about the realities of healthcare transformation. Drawing on her experience in health systems, payer relationships, and operational strategy, Leah unpacks why innovation in healthcare is so hard to execute—and why the answer may lie in better alignment, smarter workflows, and a willingness to rethink long-standing incentives.

Her mix of strategic thinking and practical honesty makes this episode a thoughtful look at the tension between incremental change and the disruptive shifts healthcare really needs.

Rev101: https://payhip.com/RevCycle101

Unlock the inspiring journey of Donna Fortson—a leader who transformed adversity into a legacy of empowerment and real impact. In this heartfelt episode, Donna shares how her humble beginnings, relentless resilience, and unwavering commitment to people paved her path from working in customer service to leading major revenue cycle operations. Discover the raw, unfiltered stories behind her rise—her struggles, victories, and how her trailblazing spirit is changing healthcare leadership from within. Donna's story proves that with courage and integrity, you can turn obstacles into opportunities—and inspire others to do the same. If you're ready to lead with p...

Erin Hodson is a healthcare leader with deep experience spanning nursing, case management, and revenue cycle leadership at Inova. In this episode, she shares her journey from bedside care to executive leadership and what drew her into the complex world of revenue cycle, payer dynamics, and healthcare operations. Her perspective is especially compelling because she bridges clinical empathy with systems-level thinking, making the conversation both practical and eye-opening.

Rev101: https://payhip.com/RevCycle101

In this episode, we welcome Valerie F. Barckhoff, a seasoned expert with over 30 years in the healthcare industry. Valerie's journey began at the University of Kentucky, where she discovered her passion for the business side of healthcare. Her career spans roles at Deloitte, St. Joseph's Hospital, and QHR, where she excelled in revenue cycle management. Now a consultant, Valerie is dedicated to transforming healthcare operations and advocating for strategic leadership in revenue cycles. Her insights into cybersecurity and operational resilience make this conversation a must-listen for anyone navigating the complexities of modern healthcare.

Rev101: https://payhip.com...

Most of us shy away from sharing deeply meaningful conversations — until death teaches us just how powerful words and presence really are. In this heartfelt episode, Ben's college mentor Dr. Kenneth White, a pioneering leader in healthcare and a trailblazer in LGBTQ advocacy, opens up about a lifetime of experiences that shaped his unique perspective on purpose, compassion, and authenticity. Ken's story begins in a small Oklahoma town. From working as a hospital orderly at 16 to pioneering in nursing, healthcare management, and diversity initiatives, his journey is a testament to resilience and purpose.

Rev101: https://payhip.com/Re...

After years of working in revenue cycle management, Parson Hicks shares insights on how everyone's taking their piece of the pie, and no one's really cutting costs. Hospitals, insurers, brokers—everyone benefits from the chaos. The system is designed to stay complicated, because more complexity means more profit for many. It's like a bald eagle being attacked by tiny birds—all those little margins add up, but the big bird keeps soaring. We've created an entitlement culture where folks expect coverage for everything, but the accountability is totally blurred. The real fix? Employers and policymakers need to make bold move...

Ever wonder why so many of us are more stressed than ever? What if I told you that today's stress levels might be a mirror of the past, just amplified by technology and expectations? Our guest Rudy shares how, despite all our modern tools, some things haven't changed—like the struggle to manage stress and the importance of perspective.

He's lived through early loss and yet remains remarkably grounded. His secret? Accepting that grief and stress are natural—but managing them is key. Maybe it's time to stop fighting for control and start embracing life's unpredictability.

In this episode, we explore the complexities of healthcare efficiency and AI innovation with our esteemed guest, Noel Juaire, who brings a wealth of experience in healthcare finance and strategic cost management. The discussion highlights Noel's insights into the challenges of modeling complex healthcare reimbursements and the transformative role of AI in revolutionizing cost analysis and contract normalization. Noel offers practical strategies for implementing AI and automation while maintaining psychological safety and fostering cultural change. We also dive into holistic health practices, emphasizing the importance of acupuncture and yoga for long-term well-being, and explore the future of healthcare financing...

In this episode, we bring together Miguel Vigo's remarkable story of overcoming adversity, the importance of mentorship, and how leadership evolves through life's different chapters. He shares his journey from childhood struggles and military service to healthcare innovation and personal growth. It's not often we have a guest who has walked so many different paths in life, This is one you'll want to take notes on.

Ever wondered what it really takes to turn your expertise into a thriving business? Jessica Johnson's journey from small-town Wisconsin to building a multimillion-dollar consulting firm will inspire you to transform obstacles into opportunities. She shares the raw truth behind launching a business—how trusting your gut, embracing failure, and staying true to your values lead to exponential growth. In this episode, Jessica opens up about her early days balancing single motherhood while pursuing a tech career, highlighting the resilience and grit that fueled her rise through healthcare leadership. You'll discover her pivot from corporate roles to founding J2 Co...

In this episode, we delve into the intricate and often concealed financial practices that shape the US healthcare system. Chris Deacon, an expert in insurance and employer fiduciary responsibilities, sheds light on the deceptive tactics of insurance companies, the historical evolution of health insurance, and the critical legal cases that expose systemic misconduct. With a focus on transparency and innovative employer-led solutions, this episode empowers listeners to rethink healthcare spending and policy reform.

Rev101:

https://payhip.com/RevCycle101

Adam Cartabiano is a healthcare revenue cycle expert with deep experience in arbitration, compliance, and revenue recovery, known for transforming complex legal and financial systems into profitable opportunities. Join us as we dive into his story.

Rev101:

https://payhip.com/RevCycle101

Most healthcare leaders focus on the "what" — but Kim Hodgkinson reveals the "how" behind navigating change, building community trust, and staying resilient in the chaos. From her journey from nuclear physics to chief financial officer, she uncovers unexpected lessons on leadership, culture, and innovation that could transform your approach to healthcare — and life.

In this candid conversation, Kim shares the real impact of rising insurance costs, the challenge of maintaining loyalty in a merging hospital system, and the power of authentic community engagement. She discusses her unique strategies in managing payer relationships, tackling labor shortages, and embracing AI a...

In this episode, Ben and David dive into the complexities of the healthcare system, exploring the challenges of transparency, the role of AI, and the evolving landscape of employer-based healthcare solutions. They discuss the impact of automation on the workforce, the intricacies of insurance and pricing, and the potential for direct employer contracting to reshape the industry. With candid insights and unscripted dialogue, they navigate the nuances of modern healthcare, offering thought-provoking perspectives on the future of the industry.

Rev101: 

https://payhip.com/RevCycle101

Mike Ng, co-founder and president of Ambience Health Care, shares his journey from data to building a healthcare technology company aimed at alleviating clinician burdens through AI. He discusses the evolution of their technology, the importance of understanding the healthcare ecosystem, and the challenges faced in implementing AI solutions. The conversation highlights the significance of building trust with clinicians, the role of AI in enhancing patient care, and the future vision for Ambience Health Care as they continue to innovate in the healthcare space.

Rev101:

https://payhip.com/RevCycle101

In this engaging conversation, Benjamin and Tina share their experiences from a recent concert, discussing the festive atmosphere and unexpected challenges they faced. They delve into healthcare topics, including prescription issues, the role of pharmacy benefit managers, and the complexities of healthcare systems. The discussion also touches on the impact of consolidation in healthcare, the ethics of profitability, and the importance of community-focused care. Throughout the conversation, they explore the intersection of personal experiences and broader healthcare themes, highlighting the need for effective communication and patient-centered approaches.

Rev101:

https://payhip.com/RevCycle101

Join us live from Denver as we dive into the dynamic world of healthcare administration with Philip Boyce. Philip shares the challenges of integrating systems and the importance of mentorship and collaboration. He even flips the script and starts interviewing Ben!

Rev101: Rev101.MyKajabi.com

In this engaging episode, Nikki Harper and Shannon King dive into the evolving landscape of healthcare and revenue cycle management. From the challenges of automation and AI to the intricacies of leadership and team dynamics. Join us as we explore the future of healthcare, the impact of remote work, and the importance of adapting to change in a rapidly shifting industry.

Rev101: Rev101.MyKajabi.com

In this episode of RCU, Gary and Jon dive into the dynamic world of healthcare leadership and revenue cycle management. With insights from their own experiences, Gary and Jon share strategies for navigating the challenges of leadership, the importance of community, and the need for strategic thinking in today's fast-paced healthcare environment. Tune in for a thought-provoking conversation that highlights the balance between risk-taking and maintaining operational excellence.

Rev101: Rev101.MyKajabi.com

In this engaging episode, join us live from Denver at HFMA Day Two as we dive into a candid conversation with Candice, the Chief Commercial Officer at Acuity. Discover her journey from growing up in New York to navigating the fast-paced world of healthcare revenue cycle management. Candice shares personal stories, insights on leadership, and the importance of building strong communities. Tune in for an inspiring discussion on career growth, personal development, and the power of resilience.

In this insightful episode, we sat down with Kim Davis, Chief Revenue Officer at CU Medicine, to explore the unique structure and challenges of academic medical centers. Kim shares her experiences managing a complex network of 4,000 providers and discusses the intricacies of revenue cycle management. We delve into the importance of servant leadership and how it shapes organizational culture. Join us for a deep dive into the world of healthcare finance and leadership with one of the industry's most respected voices.

Rev101: Rev101.MyKajabi.com

Ben Reigle and Jon Neikirk explore the evolution of revenue cycle management in healthcare, highlighting the transition from outdated systems to modern technology like Epic dashboards, which enhance operational efficiency and visibility.

Jonathan wiik and Ben Reigle dive into the integration of AI in healthcare, focusing on the assumptions of efficiency and accuracy. They highlight the significant challenges posed by poor data quality in the healthcare sector, as well as how the current administration is effecting the healthcare industry.

In this episode, Ben engages in a lively discussion with Travis and Sean from Hyve, exploring the complexities of healthcare data utilization, the challenges of coding and payment transparency, and the evolving dynamics between payers and providers. They delve into the importance of collective data analysis, the future of healthcare negotiations, and the intricacies of navigating audits and payment delays, all while emphasizing the need for better stewardship of healthcare data.

In this episode of Rev cycle unscripted, Katerina Serdenkovskiv & Manal AlMaghafi discuss their diverse backgrounds in healthcare, the evolution of revenue cycle management, and the impact of automation and AI on the industry. They explore the challenges of data accessibility, the future of patient experience, and the generational shifts in job roles within healthcare. The conversation emphasizes the importance of adapting to change and the hard work of teams in navigating these transformations.

In this episode of Rev Cycle Unscripted, Ben Reigle and Scott Cooper discuss the evolving landscape of revenue cycle management, focusing on the integration of AI, the challenges of healthcare automation, and the complexities of patient billing. They explore the impact of hospital mergers on community connections and payment behaviors, as well as the broader implications of automation on the healthcare workforce and society as a whole.

Introduction Episode of Rev Cycle Unscripted!

Ben on Linkedin:

https://www.linkedin.com/in/ben-reigle/

Tina on Linkedin:

 https://www.linkedin.com/in/tina-fleming-uncaged/

RCM Leaders Forum:

https://www.linkedin.com/company/rcm-leaders-forum/

I have been working on a new concept for a few months. I'm so thankful to Kayla Howell, CRCR John Ziegler and the entire HFMA Central Ohio chapter for giving me the freedom to present it last week. This group has consistently been willing to dive into the unknown with some of my crazy ideas. For that I'm very appreciative. Special thanks to my guests who joined me on stage after my talk to discuss it: Girish Dighe David Kelly, MHSA 🎙 and Kayla. This is my history lesson on how insurance actually got started. And how I think we sho...

Jonathan Wiik, Healthcare industry Author and VP of FinThrive, predicts changes to American healthcare under the current administration as well as dives back into his past reminiscing his first hospital job.

This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things.

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Ben breaks down the "Johari Window" framework, a tool that helps people understand themselves and how others perceive them.

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Ryan Patterson (Senior Director, Ambulatory Operations at Jefferson Health) and Sherry Onushco (Director at Lehigh Valley Health Network) discuss exciting changes they're making in their networks to streamline checking in, checking out and payment.

This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things.

Don't forget to like and subscribe!

Ben rehashes a previous talk he gave titled "Clouds and Dirt" where he tells the story of British explorer Robert Falcon Scott and Norwegian explorer Roland Amundsen as they both aimed to be the first to reach the South Pole in 1911.

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Mark Meyer (Chief Financial Officer Health System at UT Southwestern Medical Center) and Kelly Kloeckler (Associate Vice President Revenue Cycle Operations, UT Southwestern) Discuss the methods and tactics their team has found succes in at UT.

This episode is brought to you by our good friends at Switch RCM.

Please reach out to Nate and the team: Nate@switchrcm.com

You will not regret it. Those cats are doing some very interesting things.

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Ben has some HOT TAKES about Linkedin's promotional posts and norms this week, as well as a one year look back at United Healthcare's data breach.

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Ben reflects on his first attempt at building a revenue cycle educational class and the short comings of it, then expresses his enthusiasm at his current iteration of the same dream.

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Ben talks about a potential fee for appeals, and how that could effect the process of Rev Cycle.

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My Good Friends Live from Indianapolis HFMA with Motti Edelstein (Vice President Chief Revenue Officer at Sutter Health) and David Kelly (Vice President Revenue Cycle & Ambulatory Operations)

This episode is brought to you by our good friends at Switch RCM. Please reach out to Nate and the team: Nate@switchrcm.com You will not regret it. Those cats are doing some very interesting things.

Don't forget to like and subscribe!