Hart & Hustle Podcast
Hart & Hustle delivers real conversations with nonprofit and healthcare leaders who are scaling mission-driven impact through strategic innovation. Hosted by Efrain Lozada, each 45-minute episode explores leadership, operations, technology adoption, and practical strategies for mission-based organizations. Learn from executives who've transformed accessibility, efficiency, and community engagement while staying true to their values. For nonprofit directors, operations leaders, and healthcare innovators who hustle with heart. New episodes weekly.
From Idea to Impact: How One Man’s Vision Grew into a Movement
Randal Wyatt from Taking Ownership shares how they empower black homeowners through free home repairs and renovations.
This is the story of a community-driven initiative fighting gentrification — and what mission-driven leaders can learn from it.
In this conversation, you'll learn:
✅ How Randal mobilized community volunteers to tackle home repair needs
✅ The impact of deferred maintenance on housing stability for black families
✅ Strategies for fundraising and grassroots organizing in nonprofit work
This episode is for mission-driven leaders who want to understand the intersection of communit...
How AI is Transforming Patient Interactions in Healthcare
Erin Boyt from NRMC shares how her organization transformed mental health services by integrating innovative AI technology into healthcare.
This is the story of a bold pivot in community health, and what visionary executives can learn from it.
In this conversation, you’ll learn:
How Erin transitioned from education to healthcare and the lessons learned along the way.
The pivotal moment that doubled patient capacity at NRMC overnight.
The impact of AI on patient engagement and healthcare accessibility.
This episode is for visionary executives who seek to enhance program reach an...
Understanding the Real Causes of Poverty
Sujatha Venkatraman, Executive Director of West Valley Community Services, reveals how her organization has transformed from a small garage initiative to a vital community lifeline for over 6,000 individuals facing food insecurity and homelessness.
This is the story of resilience and community response — and what Mission-Driven Leaders can learn from it.
In this conversation, you'll learn:
✅ How West Valley Community Services meets people where they are to provide immediate support
✅ The importance of dignity in serving vulnerable populations
✅ Concrete strategies to empower individuals towards self-suf...
Why Most People Get Legacy Wrong and How to Fix It
Dan Smither from Key of Hope shares how they built a legacy of lifelong mentoring relationships that transform lives.
This is the story of pursuing passion and purpose through community-focused work — and what Mission-Driven Leaders can learn from it.
In this conversation, you'll learn:
✅ The long-game approach to building impactful community programs
✅ How to create meaningful relationships that change lives
✅ The power of understanding and empathy in leadership
This episode is for Mission-Driven Leaders who want to deepen their im...
Why Traditional Education Fails Multilingual Learners—And What to Do About It
Patty Chavez and Anya Hurwitz from SEAL share how they transformed educational experiences for multilingual learners, unlocking the power of language and culture in classrooms.
This is the story of redefining educational success — and what mission-driven leaders can learn from it.
In this conversation, you'll learn:
✅ How to leverage linguistic diversity as an asset in education.
✅ The importance of joy in teaching and learning for both students and educators.
✅ Strategies for fostering community connections through language.
This episode is for m...
Why You Should Slow Down and Enjoy Life’s Seasons
Linda Huntspon, CEO of the Community Action Agency of St. Louis County, unveils the transformative journey of leading a nonprofit that serves often-overlooked communities. This episode is a masterclass for mission-driven leaders looking to create real impact.
You'll discover:
✅ How to foster community engagement through innovative outreach strategies.
✅ The importance of living in the moment—both personally and professionally.
✅ Insights on transitioning from a background in journalism to nonprofit leadership.
This episode is for mission-driven leaders who aspire to enhance their organizational impact while ma...
How One Woman's Journey Transformed Her from Banker to Community Leader in Guatemala
Carolyn Daly from Nuya' shares how they empower indigenous women in Guatemala to transform their communities through health and education initiatives.
This is the story of resilience and community impact — and what mission-driven leaders can learn from it.
In this conversation, you'll learn:
✅ How grassroots leadership can create sustainable change in underserved communities.
✅ The vital role of cultural understanding in effective program development.
✅ Practical strategies for enhancing participant retention and program reach.
This episode is for mission-driven leaders who seek to make meaningful change i...
5 Secrets to Building Lasting Relationships with University Alumni
Chris Natynski from the University of Alaska Southeast reveals how he transformed alumni engagement into a powerful tool for growth.
This is the story of leveraging connections to enhance community impact—and what mission-driven leaders can learn from it.
In this conversation, you'll learn:
✅ The importance of nurturing alumni relationships for sustainable growth
✅ How to effectively communicate with diverse alumni through various channels
✅ Strategies to adapt marketing efforts to meet the needs of a changing demographic
This episode is for mission-driven leaders...
The Hidden Skills Employers Want That Schools Still Miss
Heather Lee from Effective Leadership Academy shares how she transformed her career path from aspiring journalist to Chief Operating Officer of a nonprofit dedicated to empowering students with essential life skills.
This is the story of discovering one's true passion amidst uncertainty— and what overwhelmed operators can learn from it.
In this conversation, you'll learn:
✅ The pivotal moment that shifted Heather's career focus and how saying "yes" can open unexpected doors.
✅ Key strategies for fostering essential skills in students, such as communication and collaboration.
✅ In...
5 Essential Lessons from a Lifetime of Service in NYC
Kevin Dahill-Fuchel from Counseling in Schools shares how he transformed his passion for service into a thriving nonprofit in New York City.
This is the story of awakening possibilities for young people — and what visionary executives can learn from it.
In this conversation, you'll learn:
✅ The importance of meeting young people where they are and providing opportunities for growth.
✅ How personal experiences can shape a mission-driven career in nonprofit leadership.
✅ The keys to navigating organizational growth without losing sight of your mission.
This episode...
Why AI Is Not the Enemy: Dan Stabb on Leveraging Technology in Workforce Development
Dan Stabb from Zip Code Wilmington shares how they are transforming lives through innovative workforce development in tech.
This is the story of empowerment and opportunity — and what **mission-driven leaders** can learn from it.
In this conversation, you'll learn:
✅ How Zip Code Wilmington is bridging the skills gap in tech through a unique 12-week program.
✅ The importance of integrating AI into coding education and how to leverage it ethically.
✅ Proven strategies for facilitating transformational learning experiences that cater to diverse backgrounds.
This epi...
How Harold Turner's Passion for Education Transformed His Career Journey
Harold Turner from Ivy Hill Prep shares how he transformed educational experiences for his students through innovative leadership.
This is the story of building community and fostering individual growth — and what mission-driven leaders can learn from it.
In this conversation, you'll learn:
✅ How to create a nurturing environment that prioritizes student welfare
✅ Effective strategies for fostering community involvement in education
✅ Techniques for adapting leadership styles to enhance teaching effectiveness
This episode is for mission-driven leaders who seek to improve educational outcomes and create meaningf...
From Volunteer Support to Lifesaving Services: The Evergreen Success Story
Karen Towery from Evergreen Life Services reveals how to effectively navigate the complexities of nonprofit leadership during challenging times. This is the story of resilience and innovation — and what mission-driven leaders can learn from it.
In this conversation, you'll learn:
✅ The critical importance of advocacy for funding in nonprofit organizations.
✅ Innovative strategies for utilizing volunteers to maximize impact without breaking the bank.
✅ How to pivot your organization’s mission in response to changing circumstances while keeping your purpose intact.
This episode is for mission-driven leaders who want to en...
Why Most People Misunderstand Their Calling in Life
Deborah Tepley from the Anglican Church in North America shares how she discovered her calling and transformed her career to lead faith-based organizations effectively.
This is the story of a remarkable journey from teaching English in Russia to becoming an executive director — and what mission-driven leaders can learn from it.
In this conversation, you'll learn:
✅ The pivotal moment that reshaped Deborah's career path
✅ How international experiences broadened her leadership perspective
✅ Concrete strategies to professionalize and elevate faith-based organizations
This episode is for mission-driven leaders...
The Surprising Truth About Nonprofit Success: Support Systems That Work
Glennda Testone from the Nonprofit Leadership Lab reveals how to navigate challenges in the nonprofit sector with confidence and innovation. This is the story of transforming panic into purpose — and what mission-driven leaders can learn from it.
In this conversation, you'll learn:
✅ How to build a supportive community among nonprofit leaders.
✅ Effective strategies for engaging with stakeholders during uncertain times.
✅ Essential resources to empower your nonprofit organization.
This episode is for mission-driven leaders who seek actionable insights to enhance their organization’s impact.
Why Professional Athletes Make Great Nonprofit Leaders
Brock Yetso from the Ulman Foundation shares how he transformed personal grief into a mission to support young adults facing cancer.
This is the story of resilience and community — and what mission-driven leaders can learn from it.
In this conversation, you'll learn:
✅ How Brock’s personal experiences shaped the Ullman Foundation’s mission to ensure no one faces cancer alone.
✅ The importance of feedback and collaboration learned from sports that can be applied to nonprofit leadership.
✅ Strategies for building a strong team when scaling a mission-driven organization...
The Unexpected Journey from Manufacturing to Ministry
In this episode, Newman from The Chapel reveals how his journey from a manufacturing career to becoming a missions and outreach pastor transformed not only his life but the lives of those he serves.
This is the story of a man who embraced his calling, overcoming self-doubt and embracing the power of community — and what mission-driven leaders can learn from it.
In this conversation, you'll learn:
✅ The importance of building personal connections in large organizations.
✅ How to leverage past experiences in a new role for greater impact.
✅ Effective strategies for fost...
How One Nonprofit Transforms Lives: The Untold Stories Behind Cancer Support
Sonia Sifuentes from Bay Area Cancer Connections shares how they provide critical support to cancer patients and their families.
This is the story of compassionate care during a challenging time — and what overwhelmed operators can learn from it.
In this conversation, you'll learn:
✅ How Bay Area Cancer Connections serves thousands of clients annually and the impact of their virtual programming.
✅ The importance of community partnerships in nonprofit success and client referrals.
✅ Strategies for leveraging technology while maintaining a personal touch in client interactions.
This epi...
The Surprising Journey of a YMCA CEO: From Sports Director to Community Leader
David Ozmore from the Harrisburg area YMCA shares how he transformed his organization into a thriving community hub, achieving remarkable growth post-COVID.
This is the story of mission-driven leadership and resilience — and what Visionary Executives can learn from it.
In this conversation, you'll learn:
✅ How to create a culture of gratitude and service that boosts team morale.
✅ The leadership strategies that helped David grow to $22 million in annual sales.
✅ The importance of community partnerships in enhancing program reach and impact.
This episode is for Visionary Executives who aspire to lead organiza...
The Surprising Shift from No to Yes in Education
David Liss from Nixa Public Schools reveals how a shift in mindset can transform educational leadership.
This is the story of finding pathways to success — and what visionary executives can learn from it.
In this conversation, you'll learn:
✅ The importance of asking the right questions instead of saying "no" to challenges.
✅ How technology can personalize education for every student's needs.
✅ Strategies to adapt to the changing landscape of public education and maintain program reach.
This episode is for visionary executives who seek inn...
How Colonel Bill Davis Transformed His Life Through Service and Leadership
Colonel Bill Davis from the Young Marines reveals how a transformative approach to youth development is reshaping lives across the nation.
This is the story of resilience and empowerment — and what mission-driven leaders can learn from it.
In this conversation, you'll learn:
✅ How the Young Marines program builds leadership skills and citizenship through community service.
✅ The importance of exposing youth to diverse career paths and opportunities for growth.
✅ Strategies for fostering a sense of belonging and teamwork among young participants.
This episode is for mission-driven leaders who seek to inspire and elevate...
The Conversation That Turned One Family's Pain Into a National Nonprofit
Heather Salazar from Pink Ribbon Good shares how a cancer crisis, a heartbreaking adoption story, and pure grit turned into a life-changing support network for families in the middle of treatment.This is the story of building purpose through trauma - and what mission-driven leaders, overwhelmed operators, and people champs can learn from it.Heather opens up about the moment she met Alexis, a 23-year-old mother facing stage four breast cancer and searching for a better life for her baby, and how that encounter changed everything. From there, she explains how Pink Ribbon Good grew from a...
How One Small Team Helps 2,000 Students Navigate What Nobody Teaches
This is the story of turning burnout, limited capacity, and a "small but mighty" staff into real community impact — and what mission-driven leaders can learn from it.
Ashley DeLatour opens up about leaving photography behind in favor of a purpose-driven role that helps students navigate what comes after high school, from FAFSA and scholarships to college applications, apprenticeships, and local career pathways. She also shares how a personal move, a lack of social capital, and the realities of raising a family pushed her to rebuild her career around helping people access opportunity.
...
From Trauma to Transformation: How Hope Ministries Serves 400+ People Every Night | Jenn Hutchinson
What happens when the person leading a homeless services organization has walked the same road as the people they serve?
In this episode of Hart & Hustle, we sit down with Jennifer Hutchinson, Chief Program Officer at Hope Ministries in Des Moines, Iowa — the largest homeless service provider in the city. Jenn opens up about surviving abuse, becoming a mother through trauma, and the moment she realized the domestic violence curriculum she was teaching to residents was actually describing her own life.
We talk about:
🔹 Hope Ministries' full continuum of care — from a no-co...
Why This Healthcare CEO Thinks Daycares Belong Inside Schools
Tina Alicea of Safe Harbor Medical shares how to build a mission-driven organization that actually scales - without losing quality, trust, or community impact.This is the story of turning a struggling health center into a growing model for care, and what vision-driven leaders can learn from it.If you lead a nonprofit, healthcare org, school, or community program, this conversation will change how you think about growth. You’ll hear how Tina went from Pentagon weapons analysis to Nevada healthcare leadership, why she believes “places that help poor people should not look poor,” and how a business-first mindset helped...
Why the Risk of Ignoring AI Is Bigger Than Adopting It
Dan from Palmer College of Chiropractic shares how he is using AI to transform education, streamline operations, and protect the human side of leadership. This is the story of a long-time academic leader who went from skeptical to all-in on AI - and what mission-driven leaders can learn from that shift. If you're a visionary executive, mission-driven leader, or overwhelmed operator trying to do more with less, this conversation shows you how to use AI without losing your people, your standards, or your mission. Dan explains why the real risk isn't adopting AI - it's ignoring it. He breaks...
The Hidden Network Helping 70,000 People Stay Safe at Home
Dr. Johnola Morales from Osceola Council on Aging shares how she turns a small but mighty team into a lifeline for more than 60,000 people a year. This is the story of what happens when mission, crisis response, and radical dignity come together - and what mission-driven leaders can learn from a social service organization that refuses to let older adults get left behind.
In this conversation, you’ll learn:
✅ How Osceola Council on Aging delivers 38 wraparound programs with a lean team and strong leadership
✅ Why word-of-mouth referrals from officers, nurses, firemen, and the commun...
The Hidden Truth About Shelters Being Our Last Safety Net
Miss Collins from Lotus House and the National Women's Shelter Network reveals how one encounter on a Miami street sparked a national movement to reimagine homelessness support. This is the story of how safe shelter, trauma-informed care, and relentless advocacy can change lives - and what mission-driven leaders can learn from it. Homelessness is not a personal failure; it's a systems failure. Collins breaks down why women are often the most invisible people on the street, how domestic violence, trauma, lack of health care, and under-resourced shelters keep families trapped, and why the solution starts with treating shelter as...
Why parents with young kids fall through the cracks during cancer
This is the story of turning a terrifying personal diagnosis into a national resource - and what mission-driven leaders can learn about building programs people actually need.If you lead a nonprofit, support families, or have ever felt like people are falling through the cracks, this conversation will hit home. Haley Pollack shares how Bright Spot Network grew from one mom trying to find the right support into a nationwide organization serving about 3,000 families a year.
In this conversation, you'll learn:
✅ How Bright Spot Network uses books, coloring pages, support groups, and financial assistance to...
Who Are You Becoming? The Mentorship Question Every Leader Should Ask
Andrea Robinson from Big Brothers Big Sisters of Southwestern Indiana shares how quality mentoring, not just more mentoring, changes lives. This is the story of a nonprofit leader rebuilding trust, protecting kids through intentional matching, and turning mentorship into a long-term strategy for future leaders - and what mission-driven leaders can learn from it. Andrea and Efrain break down what it really takes to serve youth well: from one-to-one match support and monthly engagement to year-round open enrollment, school partnerships, and a “quality over quantity” mindset that keeps relationships safe and sustainable.
⏱️ TIMESTAMPS:
0:00 - Andrea R...
How a Boys and Girls Club Kid Rebuilt the Organization That Raised Him
Josh Nolan from the Boys and Girls Club shares how he rebuilt a broken organization during COVID, grew it to serve 1,300 kids, and learned how to lead with purpose in a small town where everybody knows your name. This is the story of stepping into a challenge most people would avoid - and what nonprofit leaders can learn from rebuilding trust, staff culture, and community impact from the ground up. Josh also opens up about the Boys and Girls Club that shaped his own childhood, the rocky family history that made stability matter so much, and why he believes...
Why This COO Says Your Ceiling Is Meant to Be Broken
Raymie Fernandez from Dream Charter School shares how a Harlem kid who survived poverty, homelessness, loss, and gang life became the COO helping serve more than 2,600 young people across East Harlem and the South Bronx.
This is the story of turning pain into purpose - and what mission-driven leaders can learn about building trust, staying authentic, and creating real community impact.
Raymie does not just talk about leadership, he lives it. From a volunteer-run baseball program built on an abandoned garbage dump to a year-round network of schools, after-school support, summer...
How an Online University Stays Human in an AI World
Raghu Krishnaiah from the University of Phoenix shares how he is using AI, analytics, and human connection to help working adults finish degrees on their own terms.This is the story of how a nearly 100% online university is meeting students where they are - and what mission-driven leaders can learn from it.
In this conversation, you'll learn:
✅ Why the future of higher education depends on adapting as fast as the workforce
✅ How University of Phoenix uses AI to spot when a student is struggling and reach out in real time
✅ Why te...
Why Trust Beats Talent in Fundraising, Alumni Engagement, and Leadership
This is the story of rebuilding connection from the ground up - and what mission-driven leaders can learn about authentic communication, event strategy, and leading with confidence.
Danielle also opens up about the surprising things that shape her leadership, from being a diehard horror reader to balancing graduate school, family, and a role that sits at the heart of alumni relations and advancement. Efrain and Danielle get real about what it takes to earn trust when relationships have gone cold, why transparency matters more than pressure, and how to create meaningful engagement when you do...
The Tiny Home Solution Helping People Escape Homelessness
Kelly Matter from Avivo shares how a 65-year mission-driven organization keeps showing up, pivoting, and creating real pathways out of homelessness, unemployment, and crisis.
This is the story of practical leadership under pressure, and what nonprofit leaders can learn from building trust, simplifying access, and using AI without losing the human connection.
Kelly Matter, President and CEO of Avivo, brings 40 years of experience in recovery, career advancement, and community services. She explains how her team serves 11,000 people each year with 400 employees, and why the work only works when people feel seen...
The mistake that ended a political career became his life’s purpose
Mike Premo from Community Development for All People shares how he turned a political setback into a leadership role that serves more than 35,000 families. This is the story of accountability, community, and finding your place in mission-driven work - and what nonprofit leaders, ministry-minded teams, and people champions can learn from it. The advice that changes everything here is simple: you cannot do meaningful work alone. Mike breaks down how deep relationships, humble leadership, and honest self-reflection became the foundation for leading a faith-based nonprofit with real impact.
⏱️ TIMESTAMPS:
0:00 - Weekend reset, self-care, and...
Why your career path does not have to be your calling
Rosie Chinea Shawver, president and executive director of the Catholic Campus Ministry Association, joins Efrain for a conversation about faith, leadership, mentorship, and the importance of finding purpose in work. She shares how the organization supports campus ministers across hundreds of colleges, and why personal invitation, community, and trust still matter most.They also talk about being shaped by mentors, learning fundraising, and helping young people find a place of belonging during the crucial first weeks of college.
Key topicsRosie shares how she ended up in her role as president and executive director of the...How One Man Turned Infertility Into a Mission to Fatherless Boys
Stephen Murray from Forerunner Mentoring shares how fatherhood, faith, and mentoring boys without father figures can change the future of a whole community. This is the story of turning fatherlessness into hope - and what mission-driven leaders can learn from it.
For Efrain and Stephen, the conversation gets real fast: from the daily rhythm of taking off your shoes at the door and showing up for your kids, to the deeper work of helping boys learn what manhood looks like when no one has modeled it for them. Stephen opens up about how Forerunner Mentoring...
The Hidden Cost of Paralysis No One Talks About
Sarah Merrefield from the Thomas E. Smith Foundation shares how she is helping change what access, mobility, and dignity look like for people living with spinal cord injury and paralysis. This is the story of turning a deeply underfunded, often invisible issue into real-world impact - and what mission-driven leaders can learn from it. If you support people, build programs, raise funds, or lead a nonprofit, this conversation will change how you think about access, data, and systems change.
In this conversation, you'll learn:
✅ Why a wheelchair can cost $30,000 or more, and why timely re...
AI Can Help You Think Better - But It Cannot Think for You
Ben Telesca from Sul Ross State University shares how empathetic leadership, smart adaptation, and practical career guidance can change the way students see higher ed.
This is the story of how a student affairs leader navigates AI, campus conflict, and the real value of college - and what mission-driven leaders can learn from it.
If you lead people, serve students, or build programs in a fast-changing environment, this conversation will give you a clearer way to think about flexibility, judgment, and long-term impact.
Ben Telesca, Vice President...