AV/IT Amplifier

In this second half of Ryan’s conversation with Dustin Myers of John A. Logan College and HETMA, the discussion dives into the balance of professional commitments, personal life, and community involvement in higher education technology. Dustin shares how his early InfoComm experiences transformed from solitary tech browsing to full-blown community immersion, illustrating the power of connection and professional development through HETMA. The two talk candidly about managing travel, family, and campus responsibilities while still staying deeply engaged in national conversations.

The episode also takes a lighter turn, exploring Dustin’s improv and forensics background, his love of burg...

Dustin Myers—Manager of Technology Support at John A. Logan College and HETMA’s two-year at-large board member—joins Ryan to talk about running lean teams that still deliver big results. He breaks down how a 10–11 person IT org moved from rigid silos to a customer-focused, cross-trained culture, and why communication is the real glue when you’re juggling desktop support, classrooms, theaters, events, construction, and the help desk. Dustin shares how a leadership reset and a college-wide realignment opened the door to standardization, shared language across subteams, and the freedom to “let it fail forward” without losing trust. 

They also...

In this Gray Matter Moment, Ryan takes a thoughtful pause from guest conversations to explore a concept that’s been personally transformative for him: radical acceptance. Sparked by a presentation at Yavapai College’s convocation, he reflects on the psychological roots of the idea, its practical applications in leadership and technology, and how it connects to everyday challenges across higher education.

From acknowledging reality without judgment to understanding the circles of control, influence, and concern, Ryan connects these lessons to AV/IT scenarios like AV over IP, organizational change, and team dynamics. He emphasizes that acceptance is not the...

Presented without comment.

In this second week of conversation, Ryan Gray welcomes back Jonathan “Jon” Gunzel from John A. Logan College for another lively and candid chat. They dive into Jon’s biggest fear—spiders—and the surprising fact that he’s been bitten four times by brown recluses. Despite his arachnophobia, Jon shares that owning a pet spider would symbolize conquering his fears. The discussion winds through topics from cage diving with great white sharks, to customer service lessons learned as a bartender and liquor store employee, to the elusive secret behind why restaurant ranch dressing tastes so much better than bottled.

J...

In this episode of the AV/IT Amplifier podcast, host Ryan Gray talks with Jon Gunzel of John A. Logan College about managing AV, IT, and event support in a small college environment. Jon shares how his team covers everything from laptops and desktops to Q-SYS audio systems and classroom support, and why having one department handle all technology has unique advantages and challenges. They dive into how centralized support can reduce communication barriers but also create bottlenecks when staffing is lean, especially during peak times like the start of a semester.

The conversation also explores John A...

This debut episode of This Month in Higher Ed AV kicks off a monthly panel discussion reviewing key content posted to Higher Ed AV Media. Host Ryan Gray is joined by Jon Gunzel of John A. Logan College, Renee Benson of Sony Professional Display Solutions, and Erin Maher-Moran, Chair of HETMA from Johns Hopkins University. Together, they explore major trends and insights shaping the higher ed AV landscape, all grounded in fresh articles and columns.

The discussion dives into HETMA’s Road to 10K membership growth ca...

Recorded live at the HETMA Roadshow in Chicago, this week’s episode continues the conversation with Atkins Fleming, Assistant Director for Learning Spaces at Texas State University and Treasurer of HETMA. Picking up where Episode 115 left off, this candid discussion drifts from music to meaning, from fake Zoom backgrounds to the real impact of integrity in leadership.

Atkins and Ryan go deep into what drives decision-making, the slippery slope of compromised values, and why being a steady, ethical presence in an organization is more powerful than we think. Along the way, they get a little lost in 90s co...

Recorded live at the HETMA Chicago Roadshow on the campus of Northwestern University, this episode features a candid and insightful conversation with Atkins Fleming, Assistant Director for Learning Spaces at Texas State University and current Treasurer of HETMA. Ryan finally manages to sit down with Atkins after years of crossing paths, and the result is a conversation full of heart, structure, and purpose.
Atkins walks listeners through his HETMA origin story, his evolution from a university AV tech to an administrative leader, and the behind-the-scenes work it takes to run a financially responsible, volunteer-led national organization. From tax filings...

In this completely off-the-rails, hilariously human second installment, Rebecca Wade returns to the AV/IT Amplifier for a wide-ranging and joyfully unpredictable conversation that barely touches technology—and that’s exactly the point. What begins as a follow-up to her work with Igloo Vision turns into a full character study as Rebecca opens up about introversion, extroversion, road-tripping across America with only the Twilight soundtrack, and the emotional weight of being British in the U.S. the week the Queen died.

Ryan and Rebecca riff through a kaleidoscope of absurd hypotheticals, tall-girl tales, celebrity sightings (or lack thereof), and...

In this immersive episode recorded live from the HETMA booth at InfoComm 2025, host Ryan Gray sits down with Rebecca “Bex” Wade of Igloo Vision to explore the transformative role of shared immersive spaces in education. From her nickname on her badge to her engineering team’s creative geometry problem-solving, Bex brings energy, humor, and insight to every corner of the conversation.
Together, they dig into the flexible applications of Igloo’s tech—from virtual field trips to paramedic simulations to massive esports arenas. They also unpack the supportive community forming among higher ed institutions adopting immersive spaces, offering examples of peer-to...

In this episode of the AV/IT Amplifier, we’re back with the one and only Frank Alaimo, Manager of Classroom Technology Services at UNLV, for part two of our conversation. If you thought the first episode was candid, insightful, and full of AV realness, buckle up. We go deeper into career resilience, camping disasters, philosophical takes on human nature, and what it really means to be a no-nonsense decision-maker in higher ed tech.

Frank opens up about rejection, redemption, and why knowing your worth makes you a better collaborator. We talk vendor etiquette, leadership clarity, tr...

Ryan Gray interviews Frank Alaimo, Manager of Classroom Technology Services at the University of Nevada, Las Vegas (UNLV). Frank shares his journey from crashing on a friend’s couch to leading one of the most respected AV teams in higher education. They discuss what it takes to build a culture of trust, how to lead without losing your hands-on instincts, and the balance between autonomy, accountability, and just getting things done.

The conversation covers leadership transitions, designing teams like projects, and how UNLV’s Rebel Flex program was developed, scaled, and even simplified—sometimes without telling anyone. Frank brings...

Live from the InfoComm Show Floor, right before opening Ryan gives us an update of where the state of industry tradeshows is and where its going!  Whether your at the show this week or at home get a feel for whats happening and whats to come.

We’re back for a brand-new second conversation with Charity Anne Caldwell — and this time we’re keeping it fun, insightful, and future-focused! Charity and Ryan swap stories about running for school board, building more inclusive spaces in tech, and why conferences like InfoComm are about so much more than just the gear. Charity also shares her sci-fi favorites, what makes great leadership in higher ed, and why asking “Why are we doing this?” is always a good place to start.
If you’re packing for InfoComm, tuning in on the road, or just thinking about growing your career — this one’s for...

Ryan Gray is joined by Charity Anne Caldwell, Classroom Technology Supervisor for the University of Illinois College of Medicine. In this lively conversation, they explore the unique culture of working in a medical school environment, the tension between tradition and innovation in higher ed, and how personal idealism can shape leadership.

Charity shares insights about navigating institutional politics, the evolving role of IT in education, and how staying mission-driven sustains long-term fulfillment. From boundaries and burnout to community-driven strategies for survival, this episode captures the spirit of building meaningful careers — on purpose, not by accident.

...

Welcome back to The AV/IT Amplifier! In Episode 107, host Ryan Gray sits down again with the one and only Jon Hamilton, Senior AV Manager at Emory University’s School of Medicine. Jon is a well-known voice in the higher ed AV world, and this episode gets personal — touching on everything from alternative career paths and deep-sea fishing to building trust, forging partnerships, and staying true to your word.
💡 In this episode:
Jon imagines his own absurdist podcast ideaDiscusses why military structure might’ve suited himExplains how being an extrovert helped his AV career...

What happens when a former dinosaur-hunting integrator turns higher ed AV hero? In this episode, Ryan reconnects with Jon Hamilton — a man whose AV origin story begins in the ’80s and who now serves as a trusted fixture in the higher ed AV landscape.

From aggressive integrator days to nurturing secret-service-style classroom support, Jon shares hard-won insights, hilarious metaphors, and a grounded philosophy on service, leadership, and staying calm when tech — or people — break down.

Jon’s AV career evolution from thermal fax machines to Emory MedThe “giver” mindset and being proud of being the solid guyW...

Chris Kelly returns for Part 2! Ryan and Chris pick up where they left off, diving into everything from AV tech spaces that feel like “home” to the personal and professional journeys that shape us. Chris shares insight into his transition from mental health counseling to IT, how he approaches major life decisions, and why taking a pay cut for the right opportunity can be life-changing.

The conversation also explores the realities of introversion in people-heavy fields, the art of self-care at conferences like InfoComm, and the often unseen resilience behind career pivots. Plus, Chris reveals his unique bucket list...

We roll past 100 with momentum! Ryan Gray interviews Chris Kelly, a senior IT support specialist at Creighton University. Chris shares his unique journey from social work to the AV and IT field, emphasizing the importance of human interaction in technology. The discussion explores the intersection of psychology and technology, the value of advisory boards in the AV community, and how individuals can get involved in these initiatives. Chris's insights highlight the significance of continuous learning and the human element in technology support.

Chris transitioned from social work to IT and AV due to burnout.He emphasizes the importance...

In Part 2 of the AV/IT Amplifier’s 100th episode celebration, Ryan is joined by an expanding cast of brilliant and chaotic friends from higher ed and beyond—including Robyn Bryce, Jon Hamilton, Tom Aldridge, Lyle Waldron, and Britt Yenser.

What starts as a continuation of gratitude and reflection quickly evolves into a deeply honest conversation about amplifying unheard voices, leading through constant change, and finding resilience in uncertain times. Along the way, listeners are treated to improvised wisdom, pro-wrestling aspirations, and the occasional philosophical detour into the ethi...

Welcome to a very special 100th episode of the AV/IT Amplifier!

What started as a casual invite to past guests turned into an unscripted, heartwarming, and hilariously chaotic reunion of AV/IT voices from across higher ed. Ryan is joined by Adrian Doughty, Robyn Bryce, Jon Hamilton, and Evan Gray in this first of a two-part celebration. From the origins of the show’s three-digit numbering scheme to deep dives into wisdom vs. knowledge, mentorship, and the challenges of modern leadership—this episode captures the soul of what the podcast has always been about: curiosity, connection, and some...

We're back with week 2! Ryan Gray and Patrick Angielczyk discuss the significance of trade shows in the AV industry, the importance of lifelong learning, and the value of mentorship. Patrick shares his experiences at ISE, his passion for music and lean manufacturing, and his pride in mentoring others in the AV field. They also explore networking opportunities and the role of the Rising Professionals Council in career development.
Trade shows like ISE are crucial for networking and learning.Lifelong learning is essential in the AV industry.Mentorship can take many forms and doesn't have to be formal.The worst...

In this episode of the AV/IT Amplifier, Ryan Gray interviews Patrick Angielczyk, an AV Technologist at Mohawk College. They discuss the importance of roadshows in the AV community, the value of volunteering, and the opportunities for networking and learning at industry events. Patrick shares his journey into the AV field, the significance of certifications, and how to get involved with the Rising Professionals Council. The conversation emphasizes the sense of community within the AV industry and the continuous learning opportunities available.
TakeawaysRoadshows are essential for networking and sharing knowledge in the AV community.Volunteering helps give back to...

We're back for week 2 with Adrian Doughty.  He and Ryan discuss the importance of human connection in the tech industry. Adrian shares his approach to connecting with customers, emphasizing the need to talk with people rather than at them. They explore themes of introversion and extroversion, personal interests in cooking and travel, and philosophical views on humanity and aging. The conversation wraps up with Adrian's thoughts on positivity and his aspirations for the future.

Talk with people, not to people, to build connections.Empathy is key in understanding customer needs.Human connection is essential in a crowded trade s...

This week Ryan Gray interviews Adrian Doughty, the Director of Sales at Nureva, who shares his unique journey into the AV industry, the evolution of audio technology, and the importance of flexibility in modern learning environments. Adrian discusses Nureva's innovative approach to audio solutions, particularly in higher education and corporate settings, and highlights the company's growth and future plans, including exciting new product developments. The discussion also touches on the integration of AI in education and the significance of user feedback in shaping technology solutions.



Adrian Doughty has a diverse background in AV and IT.Nureva...

The Gray Matter Moment is back!  Ryan discusses his experience with the Authentic Leadership Experience program, focusing on self-awareness, navigating a VUCA world, understanding biases, and the importance of clear communication. He shares insights from his leadership training and the creative presentations that emerged from it, emphasizing personal growth and the value of diverse expression in leadership.



The episode finishes with an absolute drop the mic video!




The Authentic Leadership Experience involved diverse participants from various college departments.Self-awareness is often overestimated by individuals, highlighting the need for external feedback.VUCA s...

We're back for week 2 with Troy Powers!  We take a deep dive and explore a variety of topics ranging from personal dynamics of introversion and extroversion to the importance of higher education and the value of documenting history. Troy shares insights into his personal style, love for baseball, and his passion for woodworking, while also discussing the significance of community engagement and upcoming events. The dialogue is filled with humor, personal anecdotes, and thoughtful reflections on education and societal values.



Troy Powers runs the support team for Central IT at Northwestern University.He identifies as more i...

This week, host Ryan Gray speaks with Troy Powers, the new vice chair of HETMA, about his transition into this leadership role, the importance of balancing work and volunteer opportunities, and the mission of higher education. They discuss the need for global collaboration within the organization and the challenges of maintaining engagement and consistency in leadership roles. Troy emphasizes the importance of new voices in the community and the value of education in solving societal issues.
Troy Powers is the new vice chair of HETMA.Balancing work and volunteer opportunities is crucial for personal fulfillment.The mission of higher...

Ryan Gray discusses the recent ISE event in Barcelona with first-time attendees Dustin Myers and Troy Powers. They share their experiences, insights on the scale of the event, the value of attending, and the unique conversations that took place. The discussion also touches on the challenges of securing funding for international travel and the future of HETMA at ISE, emphasizing the potential for growth and networking opportunities in the global AV community. In this conversation, Troy Powers, Dustin Myers, and Ryan Gray discuss the growth and future of HETMA, emphasizing the importance of community engagement, empowerment, and the transition to...

Take a walk with Ryan around the HETMA Arizona Roadshow.  Recorded 1/21/2025 at Mesa Community College.


Connect with Ryan: 
https://twitter.com/Ryan_A_Gray
https://www.linkedin.com/in/ryanagray/
ryan@higheredav.com  

Follow the Show:
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Voiceovers by Chris Dechter:
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https://www.linkedin.com/in/cdechter/  

Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!

We're back for week 2!  Ryan Gray and Dr. Kellie Campbell explore various themes surrounding technology, leadership, and personal growth. Dr. Campbell shares her journey into the IT and AV world, emphasizing the importance of people-centric technology and the need for self-care as an extroverted leader. They discuss navigating difficult conversations, community engagement, and the significance of vulnerability in leadership. The conversation concludes with reflections on personal growth and the challenges of being human in today's world.



Dr. Campbell's journey into IT began unexpectedly through AV work.The importance of connecting technology with people and their needs.S...

Ryan Gray interviews Kellie Campbell, the Chief Information Officer and Vice President of Technology for the Vermont State College System. They discuss the evolving role of CIOs in higher education, emphasizing the importance of leadership, empathy, and relationship-building in navigating change and transformation within IT departments. Kellie shares her experiences in consolidating IT services across multiple institutions, the challenges faced during this process, and the strategies employed to maintain staff and foster a culture of collaboration and continuous improvement. The conversation highlights the significance of being values-driven and student-focused in the ever-changing landscape of higher education.



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We ring in the new year on the first day of 2025 with a look back at some memorable moments from 2024.  We revisit some gems from:

Britt Yenser
Chris Hewitt
Ann Kelly
Tim Albright
Craig Underwood and
Kameesha Jones

Enjoy these clips and look forward to all new epiodes dropping every Wednesday in 2025!

A Merry Christmas to all who celebrate!  This week we bring you some voices from the past year of the show and their answer to the common question, "What is a question you wish people would ask you but no one ever does?"  There's some great similarities and differences in how people respond but theres alot of wisdom to be found as well!  

You'll be hearing from:

Tyran Payne
Britt Yenser
Tim Albright
Carrie Garcia
Kameesha Jones
Jordan Scales
Brittney Grant
Adaline Tatum
Samantha Powell
Lisle Waldron

We're back for week 2 and brothers Ryan and Evan Gray explore the significance of building relationships in education, the role of mentorship, and the balance between work and personal life. Evan shares his experiences in fostering connections among students and emphasizes the importance of nurturing relationships over time. He reflects on his own journey in higher education and how it has shaped his perspective on success and personal growth. The discussion also touches on the value of having a supportive partner in navigating life's challenges. In this engaging conversation, Evan and Ryan explore various themes including meaningful family traditions, the...

In this episode of the AV/IT Amplifier, host Ryan Gray speaks with Evan Gray about the importance of peer mentoring in higher education, particularly in online learning environments. Evan shares his journey in developing the Champs Peer Mentoring program at the University of Arizona Global Campus (UAGC), emphasizing the need for students to feel a sense of belonging and connection. The conversation covers the evolution of the mentoring program, strategies for recruiting and training mentors, and the future aspirations for enhancing student engagement and support.
Peer mentoring is crucial for student success in online education.Building relationships among...

We're back with part 2 of this conversation with Dr. Punya Mishra.  We explore the multifaceted relationship between AI, ethics, education, and human interaction. The discussion explores the authenticity of AI, the ethical implications of its use, the biases inherent in AI systems, and the potential for AI to transform education. Dr. Mishra emphasizes the need for thoughtful regulation and the importance of being present in teaching, while also encouraging educators to experiment with AI as a tool for enhancing learning.

AI's authenticity can be questioned based on its training.The ethical debate around AI is often one-sided.Regulation c...

This week we bring you the first half of a conversation with Dr. Punya Mishra recorded for the Yavapai College WIN Coalition Speaker Series.  Dr. Mishra discusses the intersection of technology, learning, and design, focusing on the TPAC framework and its relevance in today's educational landscape. He explores the implications of AI as a cognitive partner in education, the societal impact of emerging technologies, and the importance of self-awareness and digital literacy in navigating a post-factual world. The discussion emphasizes the role of educators in fostering critical thinking and understanding the complexities of AI and its influence on human interaction.

Back for week 2, Ryan Gray and Samantha Powell explore the themes of advocacy, vulnerability, self-care, and the importance of setting boundaries. Samantha shares her experiences in the industry, her love for food, and her belief in the inherent goodness of people. The discussion emphasizes the significance of being genuine and open in relationships, as well as the need for self-care in order to effectively support others.

Advocacy is about representing the interests of others.Vulnerability allows for deeper connections in conversations.Setting boundaries is essential for self-care.Being an ambivert means balancing social energy and personal time.Exploring...