The Look & Sound of Leadership
An ongoing series of Executive Coaching Tips designed to help you be perceived in the workplace the way you want to be perceived.
Getting Your Voice Heard
A brilliant but rather shy leader is challenged by her management to be bigger, more executive, speak up more. She is grateful to work with a coach.
You can build muscle around getting your voice heard by creating homework for yourself. Think of it like going to the gym: working out regularly helps you build muscle.
Â
 When creating homework, ask yourself three questions:
Du...
Nice Girls Donât Get the Corner Office
Tom interviews Dr. Lois Frankel about women in the workplace and other ideas in the just-published third edition of Nice Girls Donât Get the Corner Office.Â
Listen to the full, unedited conversation here.
Get the âNice Girlsâ book, here.
If youâre curious about a chemistry call, pop Tom an email.
There are always more resources in our monthly...
How to Conquer Nervousness
Before testifying in a high-stakes case, a theorist and his coach swap horror stories about their nerves hijacking them and the lessons they learned.
Tomâs top four idea for conquering nervousness:
Write happy endingsCelebrate incremental improvementExternalize your nasty voiceIgnore your nervesApplying these techniques using our free PDF about mastering nerves.Â
The clip of Emma Stone battling her anxiety before a global audience is here.
Each month, we share additional tools in our monthly email.Â
If...
Humility as Strength
A leader is getting pressured to stop being so prickly and gain some humility. With her coach, she explores whether itâs even possible for humility to ever be a strength.Â
Core concepts in this episode:
Humility is confidence without defensiveness.Assess yourself on the humility scale. âHow do I respond to challenges?âHumble leaders are confident in their authority.Ask frequently: âHow might I be wrong about this?âHumility requires active listening.Questions addressed in this episode:
> Are humble leaders perceived as weak?
Leading When Ego at the Top Is Unchecked
A chief officer is infuriated by the behavior of his egomaniacal CEO. With his coach, he explores how to be a healthy leader while reporting to a boss he doesnât respect.
Core concepts in this episode:
Egomaniacs rattle our sense of self.They will not change.Worrying does not help.Be accountable for how you show up. Manage yourself.Donât take anything personally. Theyâre just a piece on a chess board.Ask yourself: âAm I seeing this person clearly?â Donât allow emotions to drive your actions.Ask yourself: âHow do I want to show...How to Grow Your People
A senior vice-president worries that attention on his peopleâs development will get overwhelmed in the volume of work. He asks his coach for tools to make the process effective and efficient.Â
Download our free tool that maps the Three Conversations Development Plan.
Core ConceptsÂ
Prioritizing professional development is hard.
The 3-Conversation model makes development easy for the leader and meaningful for the person.
The three conversations in summary:Â
Define âwhat,â...How to Motivate and Inspire
After a leader turns around the performance of one of his direct reports, he and his coach explore how it happened. And how to make it stick. Â
Core ideas in the episode:
Workplaces improve when positive feedback is presentOur natural human negative bias is a barrier to giving positive feedback.Learn to notice when things go well.Tell people how they are helping solve the puzzle that is work.Research says the most effective feedback ratio is 4-to-1, positive to developmental.Positive Feedback might sound like t...
How to Guarantee Psychological Safety
A toxic boss destroys psychological safety on her team. One of her direct reports talks to his coach about how to survive. And how to keep his own team safe.Â
Core ideas in the episode:
Donât take other peopleâs bad behavior personally.You are not a victim. You have choice.Document repeated bad behavior.Openly discussing mistakes without blame creates safety on a team.As the leader, be willing to admit your own mistakes.Ask people: âHow do you think that went?â and âWhat could we do differently?â Then listen without debate or reb...How to Supercharge Introversion
Concerned his introversion makes him less effective, a corporate vice president asks for coaching â from an extrovert! Together, the coach and client explore ways to assure his introversion is a strength.
Myers Briggs Type Indicator assesses four preferences. One is Introversion and Extroversion. Download a free sample of the profile report here.  Â
The six tools unpacked in this episode are:
Manage your energyMonitor your self-talkHave ideas readyManage your calendarShare comfortably about yourselfDevelop both your thoughts and your skillsListen to Tomâs conve...
How to Manage Defensive People
A leader with a direct report who is, she says, the most defensive person sheâs ever known, devotes an entire coaching session to gathering tools to help her cope.Â
All the tools and ideas and scripts in this episode are in an easy-to-understand infographic. Download it for free here.Â
To work on âdeservingâ dive into The Four Agreements.
Dig into more tools for managing defensive people in our podcast library in these three categories:
Communication Skills
Management Skills
Relati...
How to Own Healthy Assertion
Still traumatized over an angry explosion sheâd aimed at an abusive leader years before, a leader asks her coach to help her access healthy assertion to use during moments of conflict.
Where are you on the assertion scale? Our assessments will tell you.
In the episode, ASSERTION got divided into two skills:Â
AWARENESS and EXPRESSION.
The four-step script to build healthy ASSERTION is:
SituationFeelingWantOutcomePart of ass...
How to Create Engagement Online
Convinced that participants need to engage in order to learn, a leader is discouraged after the cheerless rollout of her online learning program. She turns to her coach for help facilitating virtual groups.
Tools in this episode:
Tone-setting at the opening:
Get people engaged by using the chat to think together;Get people engaged by thinking about how they will show up (ground rules);Ask: âHow engaged do you want to be?â Rank 1 â 7 in chat.Â(#3 came from Michael Bungay Stanier who wrote The Coaching Habit and hosts the Change Signal podcast. Much gr...
How to Deepen Relationships at Work
Knowing sheâs never been good with people, a leader seeks coaching to her deepen relationships in ways she can tolerate.
Two ways to deepen workplace relationships:
Matching & Curiosity
4 Ways to Match:
Match Purpose Match Energy Match Conversations Match VulnerabilityÂExpress Curiosity by Asking Deep Questions
Make sure your questions are open-endedInvite reflectionKeep the other person talkingAnswering questions powerfully is another way to deepen relationships. Check out our recent episode on that topic.
Deepen relationships at work by lis...
How to Talk so People Understand You
A leader is losing credibility with her senior leaders. Her boss thinks she can turn it around by learning the sorting tool that transformed him as a communicator, so he brings in the coach who taught him.
Sorting & Labeling! The grandaddy of all communication tools. If you can sort and label you will sound like a leader.
The four steps in Sorting & Labeling:
Use a headlineUse a numberLabel each numberTransition with claritySee it all for yourself in our free Sorting & Labeling infographic.
<...How to Answer Questions Powerfully
A leader was given one goal for his coaching: improve how he answered questions. Knowing he struggled with this not only at work, but at home, he asked his coach for tools.Â
Our free PDF shows the two scripts: one for closed-ended questions, one for open-ended. Download it here.
Donât assume you know why people ask what they ask. You donât. Ever.
  Â
The closed-ended script:
Answer whatâs askedMatch LengthCheck for understandingThen add your detailsNo mattress stuffing!
Itâs a customer service exchange.
How to Build Self-Esteem
A leader suddenly hears how harshly she speaks to herself. Wanting help, she turns to her coach who gives her tools to build a practice of self-esteem.  Â
The three self-esteem practices are:
Self-Acceptance: Practice being FOR yourselfSelf-Worth & Happiness: Practice saying, âI am worthy of being happyâLive in Reality: Practice acknowledging what is and what is not.Download our free Feeling Words Grid.
The Tools bin with other free resources is here.
Four ways to help you liv...
How to Build an Executive
A coaching client wonders what elements need to be present for someone to appear âexecutive.â Two executive coaches ponder this question and come up with five elements they deem essential.
Categories in the archive to explore:
Developing New Behaviors
Executive Presence
Perception â How Youâre Perceived
Six episodes to dive into:
189 - Donât Take Anything Personally
178 - Executive Presence â Three Pillars
168 - Influence
108 - Shouldering the Burden of Leadership
23 - Speed...
How to Answer âTell Us About Yourselfâ
A senior leader, upset about having flubbed her reply to âTell us about yourselfâ during a high-stakes interview, talks with her coach about how to prepare for what she considers to be an incredibly stupid question.Â
Categories in the archive to explore:
Communication Skills
Executive Presence
Presentation Skills
Six episodes to dive into:
34 - Keeping Repeated Materials Fresh
77 - The Power of Rehearsal
65 - Sorting & Labeling
180 - Becoming Expert
114 - Gravitas
124 - Per...
How to Tackle Overtalking
A chief officer had known for years he was an over talker. His CEO, desperate for improvement, gave him a coach. This episode highlights their first coaching conversation.Â
Two mindsets from this episode:
When you speak, have a destination in mind.ÂAsk yourself: âWhat is my point exactly?â and âWhy is this something they need to know?â
Pay attention to your listeners. Respond to their interests.Ask yourself: âDoes what Iâm talking about right now help us get to the destination?â If not, skip it.
It doesnât m...
Building Listening
A vice-president gets kudos for likability but knocks for her inability to listen. With her coach, she talks about listening repeatedly. This episode features one of those conversations.Â
The 3 listening mindsets:
Listen to learnFeelings are naturalStay separateDownload the free multi-page learning tool about listening here.Â
This episode is tagged in three categories in our podcast archive:
Communication Skills
Managing Yourself
Relationship Building
Five episodes you might listen to are:
136 -Â A Bre...
Mastering Anxiety
Battling perfectionism and anxiety, a leader asks her coach for help and learns a tool that helps her tame her terrors.Â
This episode dovetails with many ideas in last monthâs episode about Coaching versus Therapy.
Tom talks about his own bout with anxiety and a near career-ending attack of nervousness in this episode from April.Â
https://essentialcomm.com/podcast/mastering-nerves/
Pixarâs Inside Out 2 has a powerful depiction of a 13-year-old girl suffering a full-blown anxiety attack. The experience and its afterm...
Coaching versus Therapy
Tired of feeling like a fraud, a leader searches for help down different paths. She and her coach talk about how coaching is, and is not, like therapy.
The leader in this episode wrestles with feelings of being a fraud. Tom talks about three resources to help manage that feeling:
âThe Executive Impostorâ Episode #176 of âThe Look & Sound of Leadershipâ
Self-Esteem at Work by Nathaniel Branden & Warren Bennis
The Confidence Code by Katty Kay and Claire Shipman
Additional tools to support your professional development are these free PDFs...
Giving Upward Feedback
A leader and her coach discuss a three-step model for turning upward feedback into a learning conversation that might allow the boss to hear the message.Â
This monthâs coaching conversation explores whether feedback should be given upwards in the first place. If so, are there ways to deliver the feedback effectively?Â
Download the free âGiving Upward Feedbackâ PDF.
In the commentary, Tom tells a story about the Marshmallow Test being debunked. Hereâs the column he mentions.
This epi...
Networking Conversations â Part Two
Knowing sheâll need to network to achieve her career goals, an ambitious leader asks her coach what a good networking conversation actually sounds like.
Resources for Building Your Networking Skills
Leverage the latest algorithm on LinkedIn with this research report.
Coaching For Leaders podcast: âHow to Grow Your Professional Networkâ
Coaching For Leaders podcast: âExecutive Presence with Your Elevator Speechâ
10 Rules for Networking
Link to 10 Rules of Networking PDF in Essential Tools bin
...
Networking Conversations â Part 1
An ambitious leader knows sheâll need to network to achieve her career goals. But, to her, networking feels slimy, so she asks her coach for help.Â
Some core concepts from this episode:
The purpose of networking is to know people.Donât target people. Nurture a relationship.Make networking 5% of your job every week.Networking makes you a more valuable employee.Show interest in the other person. No monologuing about yourself.Listen to Tomâs âFlowâ and âFallâ stories on the Coaching Stories podcast with Dr. Sam Humphrey.Â
Mastering Nerves
Before testifying in a high-stakes case, a theorist and his coach swap horror stories about their nerves hijacking them and the lessons they learned.Â
Tomâs Top Three Ideas for Mastering Nerves:
Here is the clip of Emma Stone battling her anxiety.
https://www.youtube.com/watch?v=VkN0sPQ76E0
Email Tom and tell him heâs crazy
Conquering People Pleasing
Angry at himself for continually putting othersâ needs before his own, a leader turns to his coach for tools. He learns a new way to think and a behavior to try.Â
Be in touch with Tom here.
Listen to Tomâs conversations with Neha on âBridge to Leadershipâ podcast here and here.
Our Essential Tools bin has free resources to help you build your look and sound of leadership.
Â
G.W. Baileyâs imdb page is here.
This episode lives in the podca...
Finding Management Courage
A vice president, struggling to control his team of artists, learns a technique for managing bad behavior from his coach. He likes it so much, he uses it with his high performers, too.
The tool described in this episode is simple to understand but may take a bit of courage to implement.
Courage can be taught. Brené Brown created her Dare to Lead course for exactly that purpose. Ready to build your courage? Reach out to us here.
Find more resources to build your skills in the podcast archive. Search these categories:
5 Strategies for Dealing with Narcissists
A leader is so furious with his self-absorbed boss, he considers quitting the company. He asks his coach to help him manage himself and defuse his triggers.
In addition to the five strategies Tom talks about in this episode, there are lots more strategies in his conversation with Dave Stachowiak on Coaching For Leaders âHow to Deal with a Boss Whoâs a Jerk.âÂ
Tomâs wide-ranging conversation with Josh Dittmer can be found here.
Free tools to support your professional development are in our Essential Tools bin. Please help yourself.
Leading with Political Savvy â Part 2
Tired of losing to more savvy players, a leader seeks to decode the secrets of playing politics, focusing particularly on company culture.
Download our free Political Style Chart here.
âThe Secret Handshakeâ is a great tool for mastering workplace politics.
Looking for a transcript of the show? Read it here.
More tools are in our podcast library. This episode is in three categories:
For Women
Perception â how you perceive others
Relationship Building
Here are five episodes to help develop your political savvy:
Leading with Political Savvy â Part 1
A leader feels stuck. She sees others winning resources she felt should have been hers, but she hates playing politics. What to do?
Download our free Political Style Chart here.
âThe Secret Handshakeâ is a great tool for mastering workplace politics.Â
Many more tools are in our podcast library. This episode is in three categories:
Self-Talk
Leadership
For Women
Here are five episodes to help develop your political savvy:
...
Building Consensus â Savvy or Sin?
A leader, surrounded by people she knows and trusts, canât seem to get traction with them. In conversation with her coach, she discovers an unexpected cause.
Tools for teams abound in this episode.Â
The four tools Tom suggests as first steps for helping your team openly discuss ideas are:
Say âthank youâ when people offer an idea;Be curious; donât dismiss ideas or people;Donât take differences personally; itâs not about you;Develop your comfort with disagreement.The Gradients of Agreement tool supports the ideas in...
The Conflict Resolution Wheel
A co-founder, at odds with his partner (also his best friend!), reaches out to his coach for help saving the business and the friendship.Â
The episode introduces The Conflict Resolution Wheel. Download it for free from our Essential Tools bin along with other communication tools like the Feeling Words Grid.
The Wheel is based on a tool in the Couple Communication course, a program to help you understand and connect with your partner better.
The courseâs workbook, Talking and Listening Together, is meant for self-study. Itâs available for purch...
Essential Skills that Shaped a Leader
A senior leader, having risen through the ranks, ends her coaching engagement by comparing notes with her coach about the skills that have helped her most.Â
This episode identified seven essential leadership skills:
Conquer catastrophic thinking;Use fewer words;Value relationships as highly as results;Donât take anything personally;Commitment to Development;Reflection;Speak for Yourself.Resources to develop those last three:
Commitment to Development
The Executive Executive â an episode with a different list of essential skillsFour Factors Executives Need to be Successful â another list of essential skills thenschel@essenti...Taming the Defensiveness Dragon
At the end of her rope, a leader asks her coach for help managing a direct report who, she says, is the most defensive person sheâs ever met.Â
This episode was packed with tools. Weâve put them into an easy-to-understand infographic. Download it for free here.Â
Kim Scott, the best-selling author of the electric book Radical Candor, wrote a short, friendly guide with tools for handling defensive employees. Find it here.
Harvard Business Reviewâs Amy Gallo talked with Dave Stachowiak on this episode of the Coaching for Leaders podcast. As with eve...
Unlocking Executive Presence through Emotional Intelligence
During her first C-suite years, a leader burned a lot of bridges. Her boss, whoâd traveled a similar path, gets her a coach and sets only one goal: repair relations through emotional intelligence.
Lots and lots of tools and resources this month:
Free downloads:
The Feeling Words Grid
EQ Model
Books and papers to sharpen your skills
âExecutive Presence: The Missing Link between Merit and SuccessâÂ
âThe EQ Edge: Emotional Intelligence and Your Successâ<...
Staying Afloat in a Shitstorm
A highly effective leader finds herself in the middle of a terrible mess, not of her own making. When her coach marvels at her ability to stay calm amidst the chaos, she shares a lesson she learned from her dad.
In addition to the tools discussed during this episode, Tom also talks about:
âCrucial Conversations: Tools for Talking When Stakes are High.â
Conversations with Coaches â Episode #184
Executive Coaching Special Interest Group
The Feeling Word Grid
<...
How to Command a Room
Wanting to command rooms with her voice, a team leader turned to her coach for exercises. She learned the secrets of âRVP.â
In this episode, five practices to help you develop a voice that will command a room are discussed:
Vocal varietyExpect resistanceRhythmVolumePitch
This episode has multiple tips and tools for each of those five development areas.
The Zootopia clip that gets so much attention is here:Â Â https://www.youtube.com/watch?v=HHKwnUa3txo
This episode is tagged in three...
The Sound of Leadership & Management - 2023
In conversation with her coach, an executive explores whether leaders and managers use language differently in order to be effective in their roles.
There are lots of ideas in this episode. To help you sort the tools and put them into practice, weâve created an infographic for you to download. Itâs in the Essential Tools bin along with all the others. Help yourself!
This episode is tagged in three categories in the Podcast Library:
Five related episodes you migh...
Leadership v Management - 2023
An executive, in conversation with her coach, wonders if leaders and managers are different. And whether it matters.
This episode has lots of ideas flying around. To help you sort the tools and put them into practice, weâve created an infographic for you to download. Itâs in the Essential Tools bin along with all the others. Help yourself!Â
This episode is tagged in three categories in the Podcast Library:
Five related episodes you might listen to are:Â
139Dynamic One-on-Ones
138H...