The Smart Communications Podcast

Nonprofit swag can be something that people want to use and wear. Carl Glenn, director of communications and strategy at Grand Street Settlement, talks with Farra Trompeter, co-director, about turning merchandise into a storytelling tool. They explore how to make affordable, wearable swag that staff and community members actually want, how a fundraiser tapped into local themes that turned products into program stories, and how a children’s book became a relationship-building tool. Get practical, budget-conscious ideas for making your brand something people want to carry with them.

Planned giving can feel intimidating, especially if your team is small and your days are already full. But you don’t need dedicated staff, or expensive resources. Farra Trompeter, co-director, talks with Tony Martignetti, evangelist for planned giving and author of Planned Giving Accelerated, about why planned giving is easy, accessible, and affordable for organizations of any size. They explore Tony's three-step launch framework, and discuss why donors who include you in their will actually increase their annual giving. You’ll also learn how to reframe planned giving from a "death conversation" to a joyful legacy conversation and practical low...

Video is increasingly how people connect with nonprofits today, but many communications teams feel stuck: they lack time, budget, and skills. Ally Dommu, director of service development, talks with Ben Nathan, filmmaker and founder of All of Us Films, about making accessible, authentic video storytelling a regular part of your nonprofit's communications strategy. They explore why authenticity resonates more than polished content, how to ethically capture stories from clients and donors, and the right and wrong ways to use AI in nonprofit video. They also talk about Impact Reel, Ben’s scalable model designed for nonprofit budgets. Get practical ad...

Updating a brand across connected, yet independent organizations is no small feat. Farra Trompeter, co-director, talks with Omoiye Kinney, executive vice president and chief marketing officer for United Way Worldwide, about managing a global brand refresh across 1,000 local United Ways in 30+ countries. They explore how United Way conducted an 18-month data-driven process that centered trust and listening with network leaders and balanced brand consistency with local autonomy. Omoiye shares lessons on phasing brand rollout, empowering brand ambassadors, connecting brand to fundraising, and why your brand is more fragile than you think. Get practical strategies for any organization managing a...

When tasked with charting a course forward, Dr. Traci Lester, the final president of The Opportunity Agenda (TOA), chose to lead the organization through a deliberate dissolution rather than let it persist in a weakened state. Farra Trompeter, co-director, talks with Dr. Lester about what leaders need to make difficult decisions, from embracing ambiguity to building collaborative decision-making processes. They explore how Traci communicated internally and externally through the crisis, the importance of vulnerability and support systems, and why emerging leaders should still lean into this work. Get honest insight into leadership, change management, and what it really takes...

Staff engagement starts with a simple principle: in order for staff to feel seen, they have to see you. Farra Trompeter, co-director, talks with Raine Martin, chief advancement officer at Brooklyn Community Services, about building internal communications that work. They explore practical tools to boost staff morale and recruitment and strengthen external messaging. Get actionable steps to make your staff feel heard and connected to your mission.

Farra Trompeter, co-director, and Ryan Gerhardt, copy director at Big Duck, discuss when a name change makes sense and when the real problem is something else. They cover how to conduct a brand audit, the power of consistency, where taglines fit in, and the hidden financial costs of solving the wrong problem. Get practical tools to assess your brand before making an expensive decision.

Farra Trompeter, co-director, talks with Kevin L. Brown, CEO of Mighty Ally and author of Fundable & Findable, about why so many nonprofits get stuck in the starvation cycle and how brand strategy offers a way out. They explore the power of vision, the importance of clarity and brand personality, and the action steps nonprofits can take to become both fundable and findable. Get practical tools to help your organization rethink its approach to fundraising.

How can nonprofits get their board to fundraise without relying on rigid or stressful demands? In this episode, Farra Trompeter, co-director, talks with Amber Hamilton, founder of Fig Leaf Development, to unpack practical strategies for turning anxious or novice board members into confident fundraisers. They explore how to shift from transactional requests to strengths-based engagement and five entry points for board participation—investor, cultivator, connector, fundraiser, and advisor—giving every board member a valuable role to play. Amber also shares how to celebrate small wins, foster deeper board connections, and thoughtfully navigate the complex power and racial dynamics that can...

What if conflict could strengthen your relationships and drive meaningful change? Farra Trompeter, co-director, interviews Altagracia Montilla, founder of A.M. Consulting and creator of the Conflict BraveryTM masterclass. They discuss why avoiding conflict often holds us back. Altagracia shares how healing our relationship to conflict can build stronger teams and save us time. Get practical tips for becoming braver by reframing conflict as a positive force at work.

Why are nonprofit communicators so often brought in at the end of a project and treated more like an order-taker than a strategic partner? Farra Trompeter, co-director, talks with Ally Dommu, director of service development, about why communications staff deserve a seat at the table and what changes when they get it. They explore the organizational habits and assumptions that keep communications stuck in a tactical role, and share practical steps communicators can take to shift the culture, build stronger cross-team relationships, and demonstrate their strategic value.

What does your brand have to do with hiring? More than you think. Farra Trompeter, co-director, talks with Olivia Freire, director of operations, to explore how a clear, authentic brand helps nonprofits attract the right candidates, set expectations, and build stronger teams. Together, they share practical ways to align what you post in job ads with what it’s actually like to work at your organization.

How can nonprofits connect more meaningfully with the people they serve during times of deep division and declining trust? Farra Trompeter, co-director, talks with Doug Hattaway, president of Hattaway Communications, and Erica Pelletreau, founder and CEO of The Pelletreau Group, about the science and strategy behind building trust, bridging divides, and fostering real community engagement. Drawing on the Trust Playbook developed for The Communications Network, they share practical insights on addressing misconceptions, using plain language, and designing communications that prioritize listening, relationships, and shared goals.

What does it take to really lead an inclusive strategic planning process, and why does it matter? Farra Trompeter, co-director, talks with Dr. Renee Rubin Ross, author of Inclusive Strategic Planning for Nonprofits, about designing plans that center participation, clarify purpose, and build real alignment. Get practical tips for assessing readiness, integrating communications throughout, and turning big ideas into actionable plans.

What does it really mean to center community voices in your messaging? Farra Trompeter, co-director, talks with Logan Herring, CEO of The WRK Group, about how organizations can develop communications grounded in authentic community experiences and how sharing genuine stories can revolutionize your nonprofit’s messaging.

What if fundraising strategy started with the brain? Farra Trompeter, co-director, talks with Cherian Koshy, CFRE, CAP, author of Neurogiving: The Science of Donor Decision-Making, about how neuroscience and behavioral psychology can strengthen donor engagement. They share insights nonprofits can use to build trust, write clearer appeals, and design campaigns that motivate supporters.

How you talk to your funders shapes how they understand your work, your community, and your impact. Farra Trompeter, co-director, talks with grant writer and fundraising strategist, Dani Fauklner, about why nonprofits must rethink traditional, jargon-heavy fundraising language. Together, they explore practical ways teams can audit and improve proposals, reports, and messaging. Learn how cross-team communication can help nonprofits secure funding without compromising integrity.

Farra Trompeter, co-director, and Kivi Leroux Miller, founder and chief strategy officer of the Nonprofit Marketing Guide, discuss insights from the 16th annual Nonprofit Communications Trends Report. Together, they explore why communicators are ready for strategy, what AI means for visibility and influence, and where the approach to nonprofit communications is showing real maturity.

Narratives don’t just tell stories; they shape meaning. Farra Trompeter, co-director, and Sadé Dozan, vice president of advancement at Borealis Philanthropy, discuss how nonprofits can use plain language and narrative strategies to build belonging, expand your “we”, and create more inclusive communications. Get practical guidance for anyone working at the intersection of storytelling and social change.

AI is reshaping nonprofit work, but adopting it responsibly takes intention. Farra Trompeter, co-director, is joined by Cheryl Contee, chief innovation officer at BrightWorksAI.com, and Darian Rodriguez Heyman, founder of Helping People Help, to discuss insights from their new book, AI for Nonprofits, including practical, ethical ways nonprofits can use AI from fundraising and communications to operations and culture.

Insights from a major nonprofit rebrand! Join Ally Dommu, director of service development, and Brad Drazen, vice president of communications and marketing at Greater Hartford Gives Foundation, as they unpack the motivations behind changing a 100-year-old foundation’s name, the research and collaboration that guided the process, and what other organizations and foundations can learn when considering a rebrand.

In our 200th episode, Farra Trompeter, co-director, talks with writer, speaker, and beloved nonprofit truth-teller Vu Le, to explore how we can reimagine nonprofits and philanthropy. Learn about “sacred cows,” structural barriers, the urgency of this political moment, and what real transformation requires from all of us. Vu also shares insights from his new book, challenges long-held norms, and offers reflections on joy, community, and resilience. Listen or read along to this milestone conversation that’s honest, energizing, and deeply needed.

What are the best parts of your brand, and are you putting them to work for your mission? Farra Trompeter, co-director, interviews Lyn Weinman, founder, president, and chief strategist at KidGlov and the author of Untangling Spaghetti: A Branding Fable, to discuss addressing brand confusion, aligning on strategy, and knowing what type of change is right.

Cybersecurity is everyone's job. Farra Trompeter, co-director, talks with Joshua Peskay, co-founder of Meet the Moment, about practical ways nonprofits can reduce risk, protect sensitive data, and create a culture of awareness and care. From reasonable security standards to tabletop exercises, learn how to keep the mission and the people you serve safe.

How do we find joy in our work and our lives, especially when burnout looms? In this episode, Farra Trompeter, co-director, and Elandria Jackson Charles, chief joy officer at Ayoka Partners, explore how sabbatical care, intentional rest, and daily micro-moments of joy can help you reconnect with yourself and your purpose.

What happens when funders shift decision-making powers to communities? Farra Trompeter is joined by Cynthia Gibson, PhD, principal of Cynthesis Consulting, and Kelley Buhles, independent consultant and owner of Buhles Consulting, to discuss participatory grantmaking and explore how sharing decision-making power with communities fosters stronger, more democratic philanthropy. They also outline the steps nonprofits and funders can take to initiate this approach.

Smart design feedback is possible; it just requires clarity, collaboration, and strategy. Join J Kelley, senior account manager and host of this episode of the Smart Communications Podcast, as they chat with Randi Gibson, graphic designer, and Sandy Zimmerman, design director, about effective design feedback. Follow along for strategies to make the feedback process smoother and your creative outcomes stronger.

Communicating with candor can be kind and helpful. Farra Trompeter, co-director, talks with Keyante Love, founder and president of Good Love Group, to discuss navigating power dynamics, embracing discomfort, and staying grounded in your values when collaborating with your team and your community.

Is your communications plan sitting untouched? We have swapped roles for this episode of the Smart Communications Podcast, with our director of service development, Ally Dommu as host and Farra Trompeter, co-director, as her guest, who explore how to keep your communications plan useful, relevant, and responsive, even in chaotic times.

Managing feedback doesn’t have to be messy or overwhelming. In this episode, Farra Trompeter, co-director, is joined by J Kelley, senior account manager, to walk through thoughtful steps to synthesize and clarify feedback—helping teams collaborate more efficiently, reduce confusion, and move forward with confidence.

What does it look like when a foundation goes beyond grants to strengthen nonprofits? Ally Dommu, director of service development, and Brittany DeNovellis, capacity building program manager, at the T. Rowe Price Foundation, share how communications capacity building can deepen impact at your organization.

What if self-care wasn’t just personal but team-wide? Farra Trompeter, co-director, is joined by Lan To, senior consultant and executive coach at Community Resource Exchange (CRE), to examine CAREpacity, a powerful approach to organizational wellness and care-driven leadership.

Learn how to make your nonprofit’s rebrand last. Farra Trompeter, co-director, and Sandy Zimmerman, design director, explore how nonprofits can go beyond the brand launch and learn how to bring your rebrand to life —and keep it thriving.

What is a midlevel donor, and how do organizations define that? Farra Trompeter, co-director, is joined by Alia McKee, principal at Sea Change Strategies, to explore how nonprofits can engage midlevel donors and offer strategies on how to segment effectively, steward with intention, and recognize the long-term value of these supporters.

How does AI perceive your nonprofit brand? Farra Trompeter, co-director, is joined by George Weiner, founder and chief whaler at Whole Whale, to explore “AI brand footprints” and how to proactively shape your visibility in tools like ChatGPT and Google’s AI search. They explore how traditional SEO is shifting and what you can do to revisit your content strategy.

When a crisis emerges, how should your nonprofit respond? Farra Trompeter, co-director, is joined by Joanna Brody, founder and president of Brody PR, to explore how nonprofits can prepare and navigate crises with strategy, empathy, and impact.

Are you curious about using AI without compromising your values? In this episode, Farra Trompeter, co-director, chats with Meena Das, founder of Namaste Data, to unpack findings from the AI Equity Project and offer practical advice for nonprofits navigating this evolving technology.

What happens when two mission-aligned nonprofits decide to merge? Farra Trompeter, co-director, chats with Idealist’s founder and executive director, Ami Dar, about their recent merger with VolunteerMatch—and what other orgs can learn from it.

Are you constantly busy but never feel accomplished? Farra Trompeter, co-director, and Kishshana Palmer, author, discuss Kishshana’s book, Busy Is a Four-Letter Word: A Guide to Achieving More by Doing Less, what it means to work smarter, not harder, and offer practical insights for how personal development is professional development

Resilience isn’t just a buzzword—it’s essential for nonprofit success. Farra Trompeter, co-director, and Peter Heller, founder of Heller Fundraising Group, explore what it means when staff are resilient and supported, and how leaders can support their teams, adapt to change, and fundraise for a strong future.