KHM Today

Welcome back to KHM Today! We experienced some technical difficulties today but stick with us because there is a lot of good information in this episode.  

Joanne Shikitino leads our conversation today with Kevin Kelly, Julie Fisher, and Teri Engelhart. All are group are experts and share knowledge and tips for successful group planning. You may also notice another voice, our producer Sam, she was on to make sure everything was running as smoothly as possible.  

Be sure to join us on May 14th when Carolyn with be LIVE from our studio. We will be ta...

Hello listeners! Welcome back to another great episode where we get to talk to a panel of young professionals.  

Today we have Rebecca Smiley, Emily Foggio, and Time Davis here to talk about their journey. Hear how they started, how they are managing to get business, and a little bit about themselves. All three are great at what they do and the advice they give is beneficial for all agents.  

Be sure to join us on April 23 on YouTube for the topic of how to be a successful group leader. See you there! 

Bec...

Welcome back to KHM Today. We start the show with a bit of travel news and then get into how to achieve and maintain success. 

Heather Cross, Kelly Muir, and Laura Bender are with us today. All are top producing agents with KHM Travel Group, and they give advice and share how they have made it to where they are now and how they plan to grow.  

What a great episode. We hope you learned a lot and use that knowledge to grow your business. Be sure to tune in on April 3 for our young pr...

Hello viewers! We have a special episode for you today with some of our award winners that we recorded while we were at our 2025 Crystal Conference. 

Laurence Pinckney, Emily Bookey, Audrey Blank, and Walter Biscardi join Carolyn on stage in front our first ever LIVE studio audience. They talk about what being a Crystal Award winner means to them and give advice on how to become and stay a successful agent. 

Tune in next week as we have on three new agents to talk more about success and how it looks different for everyone. 

B...

Hello viewers! We have a great episode for you packed with tips on how to stay connected within the travel community. 

Today we have our regional coordinators with us. They talk about how to use them to stay informed, the value of getting to know agents near you, and what events you should attend. 

There will not be a live show next week, but we will be releasing a special winners’ panel episode on March 3rd from our upcoming Crystal Conference. This is an episode you will not what to miss. 

Bec...

Welcome back to KHM Today. We are excited to have two amazing guests to talk about group travel. 

Today we have Marcus Williams and Wanda Thomas. Both are group specialists, and they chat about how they got into this niche and how they have made it successful. 

Join us for our next episode on February 26th at 3 PM ET! We will have our Regional Coordinators on to talk about attending industry events.  

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com

Hello viewers! Welcome to our second show of the year dedicated to cruising. 

We have two cruise experts with us today, Mandy Goddard and Walter Biscardi. They chat about how they have made their businesses successful, give great tips for booking cruises and share some of their favorite things to do on board.  

Be sure to join us on February 5th while we talk to Marcus Williams and Wanda Thompson. It’s an episode you won’t want to miss! 

Become an agent with KHM Travel Group today! Check out our web...

Welcome to our first episode of 2025! This year we are shaking things up and focusing on what’s going on in the travel industry. Guests will include our fellow team members and our agents. 

Today we have Bill Coyle, Amy Garner, Meredith Tudor, and Joanne Shikitino here to talk about 2025 travel trends. They also touch on some hot takes in traveling so be sure to stay until the end to listen. 

Be sure to join us for our next episode on January 22nd, LIVE here on our channel. 

Become an agent...

Welcome back to KHM Today. We have a great episode for you today filled with excitement for 2025.  

First up we have Tresa Reed, Director of Business Development with Viking. She is here to talk about amazing cold weather travel opportunities.  

Next up we have Amy Garner and Annie Yu from KHM Travel Group. They are here to talk about what they are excited about for 2025 within the company and the travel industry. They also touch on some hot topics.  

As Annie and Carolyn mentioned, KHM Today will have a new look for next yea...

Hello viewers! Thank you for joining us for Carolyn's special birthday episode. We have a great guest with us today to talk about two celestial occurrences. 

Steffany Kritz from our Agent Support team is here to share her insight on traveling for total solar eclipses and the northern lights. She gives us the science behind each and lets us know where we have the best chance of seeing them both.  

We want to wish Carolyn a very happy belated birthday and we hope you join us next week for our last episode of 2024!

Be...

Welcome back to KHM Today. We have a great episode for you today filled with information on All-Inclusives and accessible travel. 

First up we have Justyna Chelstowski, Director of National Accounts USA with Iberostar. Hear what is new with their brand and get inspired to travel somewhere new next year. 

Next, we have Cody Reckart a KHM Travel Group Agent. He is here to talk about International Day of Persons with Disabilities. He talks about what that means to him and gives some tips to help agents book accessible travel.  

What a great epi...

Welcome to KHM Today. We have two great guests to chat about some updates on the high seas. 

Justin French and Bentlie Logan from Carnival Cruise Line are here today to talk about what’s new with their brand, updates on their new private island, and have some fun with Carolyn while we share what we are grateful for.

  There will be no live show next week while we take time to reflect on everything we are grateful for. We want to give a special thank you to all our viewers and sponsors for their cont...

Hello KHM Today listeners! 

This week to celebrate World Kindness Day, we are bringing you a special bonus episode featuring our sister podcast, Travel Stories Unpacked! 

Join KHM Travel's Ashley Newton and Geoff Cox as they unpack Tourism and Peace, which is the theme for World Tourism Day 2024. 

Share how you're celebrating World Kindness day and what Tourism and Peace means to you! 

KHM Today will be back next week, Wednesday at 3pm ET on our YouTube channel and the podcast is available on Thursdays after the show airs. 

Trave...

Hello viewers! We have a fantastic episode for you today all about stress relief and the experience of getting to grow up outside of the United States. 

First up we have Amanda Morales, Sales Manager National Accounts with Virgin Voyages. She shares ways to release your stress while on board one of their ships and exciting news about their brand.  

Next up we have two KHM Travel Group agents, Shawn Hayes and Regina Dunbar Hendrickson. Along with Carolyn, all three had experiences growing up abroad. Hear their stories and how it affected their view on tr...

Welcome to our Halloween Episode of KHM Today. We hope it inspires you to booook your next trip! 

We have a first-time guest with us today, Erin Douglas, Vice President of Field Sales with MSC Cruises. Hear what’s new with their brand, their amazing private island, and how to experience some luxury at sea. 

Tune in next week while we chat with Virgin Voyages and talk about the experience of living abroad as a kid. We hope everyone has a safe and fun Halloween! 

Become an agent with KHM Travel Group today! Check...

Welcome to KHM Today! We have a great episode for you today, Live from Allure of the Seas. 

Carolyn, along with guest Kathy Killen, are cruising right now for an extension of learning from one of our in-person events. Hear about their experience and why you should book yourself or your clients on a short sailing. You still get to experience everything you want, and it will make you want to come back for more. 

Tune in next week for another great episode! 

Become an agent with KHM Travel Group today! Check out our...

Hello viewers! We are back on land this week and excited to share information about a beautiful destination. 

New to the show we have Susie Albin-Najera, Director of Leisure Travel & Strategic Partnerships, U.S. Market Los Cabos Tourism Board. She is here to paint a beautiful picture of Los Cabos and shed light on their sustainability efforts, landscape, and how to get the most out of your trip.  

Next week will be our Halloween episode! Be sure to tune in to see what Carolyn will be this year and let us know if you have a...

Hello viewers! We have two incredible guests today that are going to inspire you to want to travel and give tips to being a successful agent. These are conversations you don’t want to miss. 

First up we have Michele Higgins from Sandals to talk about what is new with their brand. She paints an incredible picture of their latest resorts, making them bucket list destinations for many travelers. 

Next up we have one of our top agents, Crystal Walker. She is an incredible example of an agent who works full time, has a family, and...

Welcome to KHM Today! We put on an incredible luxury event last week but are excited to be back to have a conversation about core values and being your authentic self. 

We have three guests here to share their stories and opinions on some trending topics in the industry. Today’s guests are Amy Garner, Engagement Specialist with KHM Travel Group, Maddi Srail, Billing Specialist and head of our charitable imitative KHM Cares, and Yvette Shoemaker, a KHM Travel Group Agent and member of our BIPOC Resource Group. These three guest have unique perspectives and offer some ins...

Hello KHM Today listeners! There will be no show this week as our team attends KHM Travel's Luxury Symposium, but did you know that KHM Travel has another podcast? 

Check out Travel Stories Unpacked for all things travel, from the silly to the serious, and everywhere in between! 

Watch Carolyn's episode on YouTube: https://youtu.be/oWGZNhetOcg

Find Travel Stories Unpacked on YouTube, Apple Podcasts, and Spotify: 

Welcome to KHM Today! We have a great episode for you today dedicated to groups.  

First up we have our Business Development Manager for Norwegian Cruise Line, Lylle Lopez. She is here to give you some tips on how to make groups successful while on their brand. Don’t forget your BDMs are there to help you take your business to the next level. 

Next up we have one of our group experts, Joanne Shikitino. She shares her knowledge about groups and gives some examples on how to create and sustain group business. 

There...

Welcome back to KHM Today! We have a special episode dedicated to experiencing the beautiful destination of Africa. 

Our first guest is Don Forster from Goway. He paints an incredible picture of all the different experiences you can have while traveling in Africa. He goes into detail of where you should travel to encounter certain animals and landmarks and how you should prepare for a destination like this.  

Next up we have one of our agents, Gretchen Naumoff. She just recently took a group to Kenya. Hear about her trip and get inspired to go on...

Hello viewers! We are here today to talk about some of the great education that the travel industry has to offer. 

Our guests for this episode are Charles Sylvia, ECC - CLIA Vice President, Industry and Trade Relations; Guida Botelho, CTIE - Sr. Director of Education, The Travel Institute; and Mark Meader - ASTA Sr. VP, Industry Affairs and Education. They all get into detail on the certifications and education that their companies offer. They also offer words of advice for advisors just starting out. 

Like they said, we are constantly learning. Sip your education, do...

Welcome back to KHM Today! We have a fabulous episode for you today to inspire you to schedule some me time and tips to share your experiences with the world. 

First up we have three KHM Travel Group Agents, Wendy Payne, Brian Miller, and Stephanie Nye. They are here to talk about how they use blogging in their travel business.  

Next up we have a fan favorite David Pritchard, the Health and Wellness Director with ALG Vacations. He is here to help us celebrate National Relaxation Day by giving us some advice on how to ba...

Hello and welcome to KHM Today. Our very own Chantelle Nye is here filling in for Carolyn while she enjoys a vacation with her family. Join her as we talk to Holland America and have another special guest to talk about something that is a pretty big dill.  

It’s National Pickleball day and what better supplier to have on than one that partners with the Professional Pickleball Association. Tara Schreiner, the Director of National Accounts with Holland America Line, is here to talk about their brand and what makes them special. She also talks about the fas...

Welcome back to KHM Today. We had a blast last week getting to educate more than 200 of our agents at our Destination Success event.  

First up, we have Karin Green from Universal to talk about their new Epic Universe set to open in 2025. She also shares their plans for a DreamWorks Land along with their 60th anniversary celebration in Hollywood.  

2025 is going to be a big year for us. KHM Travel Group is going to be celebrating 20 years in the travel industry. This means more excitement, more education, and of course, our annual Crystal Conference wh...

Welcome to KHM Today. We have a great recording for you today while we are education our agents at Destination Success. 

We had the privilege to talk with a Globus Tour Director from Italy. He joined us at our home office and shared about his experiences and some of the amazing tours he leads.  

Be sure to tune in next week while we talk to Universal and our upcoming Crystal Conference. 

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com

Hello and welcome back to KHM Today! We had a great time last week on resort, but we are happy to be back with a special guest and celebrating National Emoji Day. 

First up we have a returning guest but in a new role, Dondra Ritzenthaler, the CEO of Azamara Cruises. Hear about their amazing brand and how she is making waves in the travel industry. 

Next up, we have our Digital Marketing Specialist, Sami Najjar. He is here to talk about how to best use emojis in your marketing. Do you have a favorite em...

Hello viewers! Today we are at the beautiful new resort, Secrets Playa Blanca. We had the opportunity to take our show on the road for the second time.  

Learn all about this new resort and what it has to offer. Hear the inspiration behind the design, what unique amenities it has to offer, and the hidden gems you don’t want to miss. 

We are incredibly grateful for this opportunity. We hope you use the information you learned today to book your clients here so they too can experience this incredible resort.

Welcome to KHM Today! We have a great panel today to talk about how to best communicate with your clients.  

We have three incredible agents joining us today, Jenny Lehman, Matt Wahlgren, and Rebecca Smiley. Hear how they got their start, how they have evolved with experience, and tips to make the most out of every interaction you have with clients. 

We will not have a live show next week because we will be experiencing the new Secrets Playa Blanca resort in Cancun. However, we will be releasing a special interview on our YouTube Channel th...

Thanks for joining us for this joyous episode of KHM Today! We have some great information and tips to help you build your travel business.  

First up we have our brand-new BDM for Carnival, Bentlie Logan. Learn a little bit more about her and hear updates about their brand like their new private Island. 

Next, we have our 2023 Hall of Fame Inductee, Hollie Schmitt. This is the top award that we give out each year at our Crystal Conference. Hollie is an inspiration to the industry, and we are blessed and proud to have her as...

Hello viewers! We have a great episode for you today filled with social media tips and travel gifts as we celebrate Pride Month and Father’s Day. 

First up we have a KHM Travel Group Agent, Tim Davis. He is here to talk about how he got his start in the travel industry, give social media tips, and how he markets to the LGBTQ+ community.  

Next up we have Kevin Kelly who is part of our education and engagement teams here at KHM Travel Group. As a dad, he shares gifts you can get for the...

Welcome to this week’s show. We have special guest host Sarah Mayfield here to have great conversations with some of our agents along with MSC Cruises.  

Our first guest is Lionel Garcia with MSC Cruises. He is here to talk about their conservation efforts along with the top 5 reasons you should sail on their product. 

We asked two KHM Travel Group agents, Leigh Lee and Toni Rath, to join our conversation since they both recently sailed on the product. Hear what they describe as the perfect client for MSC along with their experience while onbo...

Hello viewers! Today we are celebrating World Reef Awareness Day with some fantastic guests. 

First up we have Dan Taugher, the National Sales Manager at Cayman Islands Department of Tourism. He is here to talk about what is new in the destination and to talk about the progress they have made protecting their reefs. 

Next up we have a member of our education team to make a fun summer cocktail called the shark bite. Let us know if you try this at home! 

Recipe: 
1.5oz Vodka 
1.5 oz Coconut Rum 
.75 oz blue c...

Welcome back to KHM Today! We had a great time last week educating over 60 agents here in Ohio.  

Today we have Tresa Reed with Viking. She is here to talk about their special sailing for the 80th anniversary for D-Day. This is a very powerful itinerary, so much so that it will be offered next year as well. She also covers more unique sailings along with sharing their return back to China.  

Next up we have a fan favorite, Virginia Ann Busceme with KHM Travel Group, to talk about spring-cleaning. Get your business order with th...

Hello and welcome back to KHM Today! We have a special guest host today, Chantelle Nye, here to celebrate National Golf Day.  

Today we have the National Sales Manager for Golf for Sandals. Learn how to grow your travel business with golf. It can be a great starting point to introduce your clients to the all-inclusive market. Plus, Sandals is a great partner with their incredible courses and included green fees.  

We will not have a live episode next week since we will be educating over 60 of our agents at Boot Camp. Check out our sh...

Hello KHM Today Viewers and Happy National Travel Advisor Day! We are also celebrating Lei Day in this episode featuring paradise in the U.S., Hawaii. 

John Chernesky from Norwegian Cruise Line is back to talk about the Pride of America, their ship that sails the Hawaiian Islands. 

Next up we have Sarah Mayfield from our education team to share perfect travel gifts for the upcoming Mother’s Day holiday.  

Join us next week while we chat about golf with a special guest host, Chantelle Nye! See you then.

Become an agent...

Hello and welcome back to KHM Today! We have a great episode for you today with some sales tips and an update from Princess Cruises. 

First up is Carmen Roig, VP of Sales. She is here to talk about some changes to their line and their elevated customer service experience while onboard.  

Next up we have a fan favorite Tim Smith, our sales expert. He is here to talk about the concept of “ants on the brain.” He gives some great advice to combat negative thoughts and staying positive.  

What a great show! Tune in...

Hello KHM Today listeners! This week we are not coming to you live since our team is helping with KHM Travel's Boot Camp 2.0. 

Instead, we are bringing you a special bonus episode all about how to sell sustainable travel. 

We will be back next week with more KHM Today! 

Watch this episode on our YouTube channel: https://youtu.be/wGzwLXtgxYk

Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com

Welcome to this week’s show! We are excited to have a great supplier today along with two of our top agents. Tune in to hear their advice on being a successful travel agent. 

First up we have Steve Spivak, VP of Global Sales and Reservations with Tauck. He talks about their amazing product and what they are doing to leave a positive impact on the destinations they provide.  

On our annual Crystal Conference, we announced our top three agents. Today we have two, Emily Bookey and Ashley Julvezan, here to share their journey to succ...