Workplace Stories by RedThread Research
Workplace Stories is a podcast for HR and people leaders who are tired of noise and need clarity that actually holds up. It is hosted by Stacia Garr and Dani Johnson of RedThread Research.Each episode features candid conversations with practitioners, thinkers, and executives who are navigating real decisions inside complex organizations. Not hypotheticals. Not vendor promises. Real tradeoffs, real experiments, and real lessons learned along the way.You’ll hear how leaders are making sense of skills, AI, organizational design, and culture when there’s no clear playbook and pressure to show progress is high. The focus is always the...
HR Data Storytelling and Strategic Workforce Planning at MassMutual: Ramesh Karpagavinayagam
People analytics is often hailed as an HR game-changer, promising dashboards, predictive models, and ‘data-driven’ decisions. But as Ramesh Karpagavinayagam, Vice President and Global Head of People Analytics at MassMutual, explains, fancy technology alone is not the answer. Real transformation starts with upskilling HR, embedding a new mindset, and building relationships that unlock real value from analytics.
You will want to hear this episode if you are interested in…
[01:34] Shift in HR partnership: from data/report requests to hypothesis/problem-solving orientation [12:25] Building capability as an adoption strategy, not siloed training[15:00] Moving beyond awareness and definition-level learning...
The Key Ingredients for Leadership in L&D’s Next Chapter: Jackie Barefield
Jackie Barefield, Head of Future Capabilities and Operations at BAT, joins us to discuss how L&D is shifting from a traditional cost center to a value-adding, future-focused driver of change, requiring leaders and teams to unlearn outdated habits and embrace data-driven, innovative approaches. She also shares more about the central role of skills measurement, the real-world application of learning, and how organizations can prioritize human connection in an increasingly digital, AI-enabled environment.
You will want to hear this episode if you are interested in...
[06:35] AI's Impact on learning and development[08:42] Learning be...
Cisco’s Cross-Functional Approach to Learning and AI: Marci Paino & Lawrence Stevens
Building a skills-focused organization isn’t just about creating learning content or adopting the latest technology. As Cisco has shown, the journey to a skills-first culture is as much about cross-functional collaboration, purposeful data use, and intentional alignment with business strategy as it is about implementing new platforms. In this episode of Workplace Stories, Lawrence Stevens, Director of Cisco Skills Strategy and AI-Powered Learning Ecosystem, and Marci Paino, VP of Enterprise Learning and Growth, share how Cisco transformed its approach to learning and skill development to prepare its workforce for the future.
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ServiceNow's Approach to Skills and Workforce Readiness: Jayney Howson
The rapid transformation of work, driven by technological acceleration and evolving business needs, is leaving organizations scrambling to keep their employees future ready. ServiceNow’s Chief Learning Officer Jayney joins me to share her thoughts on how organizations can move beyond traditional skilling to focus on comprehensive readiness, including the unique human abilities that set people apart from machines. Jayney discusses ServiceNow’s model of a "talent signature"—a multidimensional skill profile that brings together AI fluency, functional expertise, and the elusive but critical human advantage. You'll hear how ServiceNow is transforming learning into a personalized, playful, and data-driven experience, why cu...
Pay Transparency and Living Wage Initiatives: Colleen McCreary
When we think about culture, compensation is rarely at the heart of the conversation. But how organizations approach pay, structure, transparency, and performance ties speaks volumes about their values and priorities. We sit down with Colleen McCreary, former Chief People Officer at Credit Karma, to explore the intricacies of compensation as a strategic organizational system.
Colleen shares how a convoluted pay structure led to a complete overhaul at Credit Karma, resulting in a transparent, role-based compensation system focused on fairness and impact. We discuss pay transparency, the difference between impact and performance, eliminating performance ratings, and introducing a l...
Making Order Out of Chaos in L&D: Tracie Cantu
In this episode, I welcome Tracie Cantu, Chief Learning Strategist and author of Running L&D Like a Business. We discuss the operational challenges facing today’s L&D teams, the critical distinction between workflows and processes, and the dangers of succumbing to “shiny object syndrome” in the era of AI. From the looming risk of a mid-level talent gap to predictions about the future of L&D itself, our conversation offers practical frameworks, strategic advice, and a glimpse into what it will take for learning leaders to thrive in an uncertain future.
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Rethinking DEI Paradigms: Jennifer McCollum
This week on the podcast, we welcome Jennifer McCollum, President and CEO of Catalyst and author of the new book Men at Work: The Roadmap to Gender Partnership. Jennifer shares her perspective on whether true gender equity in the workplace can be achieved without fully engaging men in the solution. We dig into the data showing that modern workplaces are failing not just women, but men as well—fueling rigid expectations and limiting everyone’s potential. We discuss Catalyst’s new earned universalism framework in response to legal and societal shifts, and discuss practical strategies HR and talent leaders can use to...
Why Pulling Beats Pushing in the Modern Workplace: Benjamin Granger
Leadership is often the deciding factor in whether organizations thrive or falter, but the way we lead matters even more. In the latest episode of Workplace Stories, Dr. Benjamin Granger, Chief Workplace Psychologist at Qualtrics and author of A Leader Worth Following, explores why so many organizations still default to dominance-based leadership, and what it means to build cultures that reward prestige-based approaches instead. Blending insights from evolutionary psychology, neuroscience, and years of workplace research, Ben shares his thoughts on how leadership styles shape employee experience and business success.
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Driving Workforce Agility at Scale: Maryjo Charbonnier
When IBM spun off its infrastructure services business into Kyndryl, it created the largest public company spin in New York Stock Exchange history—launching with 90,000 employees and a daunting reality: 60% of customer accounts were unprofitable, and revenues were shrinking. Amid intense pressure to reset the trajectory, Kyndryl’s then-CHRO Maryjo Charbonnier architected a workforce strategy that prioritized people, data, and adaptability. On the podcast this week, Maryjo shares her expertise on how to build a skills-centric enterprise ready for an AI-powered future.
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[04:22] Overcoming workf...
Preparing Students for the AI-Driven Workplace: Michael Noble
Artificial intelligence is transforming not just our workplaces, but the very nature of education and professional development. Our guest this week, Michael Noble, Vice President of Academic Program Development at Western Governors University (WGU), shares his views on how higher education can rise to the current moment, bridging the gap between academic learning, employable skills, and the changing needs of the workforce. We also dig into how WGU’s innovative approach might become a template for organizations and educational institutions navigating the AI era.
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Three Paths for L&D in the Age of AI: Don Taylor & Egle Vinauskaite
Learning and Development (L&D) is at a crossroads. As artificial intelligence (AI) accelerates changes in the workplace, L&D’s traditional stronghold—the creation and curation of content—is rapidly losing its strategic value. In this episode, I discuss the rapidly evolving intersection of AI and Learning & Development (L&D) with Don Taylor and Egla Vinauskaite. Our conversation explores how the AI “on ramp” has disappeared, leaving many L&D organizations feeling left behind, and highlights the importance of direction, not just decision, for real transformation.
You will want to hear this episode if you are interested i...
Inside Hearst Networks’ Culture and Profit Revolution: Lucy King & Dean Possenniskie
Organizational change is now a constant rather than a phase. Few stories illustrate this better than Hearst Networks’ journey, as shared by Dean Possenniskie, CEO, and Lucy King, Chief People Officer, on this episode of Workplace Stories. Moving from a legacy cable business into a diversified, higher-margin media powerhouse, Hearst proves that reinvention is possible not just for startups but for well-established companies with deep roots and long histories.
Hearst, an organization with a legacy and heritage, and a willingness to continually reinvent itself, has adopted the “phoenix” metaphor to frame its transformation. They’ve made hard cho...
How McKinsey Is Rewiring L&D for the AI Age: Heather Stefanski
This week on the podcast, we welcome Heather Stefanski, Chief Learning and Development Officer at McKinsey & Company. We explore how organizations like McKinsey are reimagining employee development for the age of AI, shifting learning into the flow of work, focusing on systems and purposeful apprenticeships, and embedding L&D directly into workflow design. You'll also hear all about the evolving skill sets for L&D teams and the importance of updating how we measure development.
You will want to hear this episode if you are interested in...
00:00 Integrating development into AI assistants04:49 Heather's role at McKinsey08:32 D...
Challenges and Solutions for Supporting Frontline Teams: JD Dillon
Frontline workers form the massive, beating heart of the global workforce, constituting up to 80% of all employees. But their enablement, experience, and upward mobility often remain quietly neglected. We sit down with J.D. Dillon, author of the upcoming Frontline Enablement Playbook, to dissect the persistent challenges these vital employees face and explore how organizations can better support and empower the often-overlooked deskless workforce.
We discuss why frontline managers are structurally trapped, JD breaks down a hierarchy of frontline worker needs, and shares more about the essential role of connection—over traditional training—and why genuinely understanding, not "othering," fron...
Transforming Performance Management in the Public Sector: John Barrand
In this episode, we sit down with John Barrand, CHRO for the State of Utah, to discuss an inspiring transformation in public sector performance management. John led a bold effort to overhaul Utah’s performance management system—moving it from a culture of “adequacy” and silence to one focused on learning, growth, connection, and accountability. John shares how he and his team achieved legislative change requiring quarterly check-ins, implemented management training, and shifted the state’s mindset around performance and development.
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[01:16] Initial state of Utah’s p...
Designing Future Narratives in a Changing Workplace: Lisa Kay Solomon and Jeffrey Rogers
In this episode, we welcome Lisa Kay Solomon, designer-in-residence at Stanford's d.school and host of the "How We Future" podcast, and Jeffrey Rogers, principal of Learning and Facilitation at Radical and co-founder of Projectory. We discuss why foresight—the ability to anticipate and design the futures we want—is everybody's job, not just the domain of senior leaders or specialized futurists. They challenge the idea that organizations operate on an "official future" built from unexamined assumptions, and explore how narrative shapes both our approach to work and our readiness for rapid change, especially in the face of AI disruption.
How Workplace Culture Shapes Business Success: Ron Storn
This week, we’re sitting down with Ron Storn, Chief People and Culture Officer at Truckstop, to discuss culture—how it forms, who owns it, and how it scales in growing organizations. We explore the relationships between systems, processes, and cultural values, and discuss signs of cultural breakdown and the keys to recovery. We also discuss how AI is reshaping workplace dynamics, hiring practices, and performance management, and Ron offers practical, research-based insights and strategies for understanding and supporting positive workplace culture.
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A Culture of Development at the Federal Reserve Bank of New York: Jenna Filipkowski
On this episode, we’re with Jenna Filipkowski, the Head of Learning and Development at the Federal Reserve Bank of New York. With a background in organizational psychology and research, Jenna brings a fresh, outsider perspective to the world of L&D, challenging traditional approaches and driving innovation within the unique environment of the Fed.
We discuss the importance of team development over individual learning, the shift from self-directed "Netflix of learning" approaches to more guided, in-person experiences, and the crucial role of branding and communication in building credibility for L&D organizations.
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Strategic Workforce Planning: David Edwards
Strategic workforce planning is back, and not in a nostalgic “this trend is back around” kind of way. It is back because the old staffing model, react late, hire fast, hope the market delivers, is failing more often than it works. The biggest misunderstanding is still the same one: strategic workforce planning is not long-term headcount forecasting. It is not a spreadsheet exercise dressed up with better visuals. It is a business discipline that exists for one reason, to stop leaders from committing to strategies the workforce cannot deliver.
In this episode of Workplace Stories, David Edwards, author of T...
Authentic AI Adoption and Cultural Impact: Dessalen Wood
From overcoming initial anxieties through hackathons and playful experiments, to setting an ambitious organizational roadmap for AI, Dessalen Wood shares how Syntax is embedding artificial intelligence across departments, focusing on pragmatic progress rather than hype.
You’ll hear stories about driving excitement, learning by doing, and the all-important challenge of measuring real impact. More than just technology, this episode dives into the culture shifts, collaboration with IT, and leadership mindsets that are pushing companies out of their comfort zones and into the future, while keeping authenticity and humanity front and center.
You will want to hear th...
Five Levels of Becoming AI Native: Melissa Reeve
The way organizations think about artificial intelligence (AI) in the workplace has shifted dramatically over the past few years. While early conversations centered on isolated experiments and technological hype, organizations now face the much harder task of integrating AI into the fabric of how work gets done. We welcome Melissa Reeve, author of “Hyper Adaptive: Rewiring the Enterprise to Become AI Native,” to discuss what AI adoption really means for people, processes, and culture.
Melissa tackles some tough questions about organizational complexity, shifting operating models, and the critical role of culture and systems thinking in successful AI integration. List...
Reimagining Work at Scale: Manuel Smukalla on Skills, Dynamic Shared Ownership, and the Future of Bayer
Manuel Smukalla, Global Talent Impact, Skills Intelligence, and Systems Lead at Bayer, joins Workplace Stories to unpack one of the most ambitious organizational transformations underway today. As Bayer confronts significant market, legal, and profitability pressures, the company has taken a radically different approach to how work, leadership, and talent are structured, rethinking everything from management layers to career progression.
In this episode, Manuel walks through Bayer’s shift to Dynamic Shared Ownership (DSO), a decentralized operating model built around networks of teams, 90-day work cycles, and leaders who coach rather than control. He explains why skills visibility became a...
Centralizing for Strategy: Christine Crouch on L&D Transformation at General Mills
Christine Crouch, Senior Director of Learning at General Mills, joins Workplace Stories to discuss a massive shift in how one of the world's legacy food companies approaches talent development. General Mills has recently transitioned to a centralized and integrated learning model.
In this episode, Christine lays out one of the clearest cases for centralization we have heard. While efficiency is a benefit, she argues that the true drivers are decision-making power and better data. By unifying the function, General Mills gains a stronger view of learning activity and business needs, creating the strategic infrastructure necessary for the future...
Building a Skills-Based Organization with Koreen Pagano
On the latest episode of Workplace Stories, we sit down with Koreen Pagano, author of "Building a Skills-Based Organization," to talk about one of the hottest and most complex topics in the world of work: how organizations can become truly skills-based, and what that really means in today’s rapidly changing, AI-driven landscape. The conversation was loaded with practical insights, candid stories, and wisdom from the front lines of workforce transformation.
Koreen shares her journey from ed-tech and product leadership to guiding hundreds of organizations through the maze of skills transformation. We discuss the crucial front-of-house and back-of-house el...
HR in the Age of AI: Cole Napper on People Analytics, Generative AI, and Redefining Value
In this episode, Stacia and Dani sit down once again with Cole Napper, author of “People Analytics: Using Data-Driven HR and Gen AI as a Business Asset.” A year after his first appearance, Cole returns with bold insights about the seismic changes facing HR and people analytics, and why now is the time to rethink how we define value in the workplace.
Cole argues that the future of HR depends on shedding its transactional skin and embracing a new, data-driven paradigm. He discusses why traditional models like Dave Ulrich’s COE framework won’t survive the decade, how organiza...
Eight Levers for the Future: Lori Niles-Hoffman on Reimagining EdTech Transformation
In this episode of Workplace Stories, we sit down with Lori Niles-Hoffman, global learning strategist, EdTech advisor, and author of The Eight Levers of EdTech Transformation. With over 25 years of experience implementing large-scale learning systems, Lori brings a no-nonsense, deeply human perspective to how organizations can thrive at the intersection of technology, data, and talent.
Lori reveals why EdTech success isn’t about shiny tools, it’s about mastering eight foundational levers that determine whether your learning strategy creates value or chaos. From ecosystem thinking to stakeholder management, she explains how leaders can future-proof learning strategies through data, desi...
Three Futures for Learning: How AI Is Rewriting L&D with Donald H. Taylor and Eglė Vinauskaitė
Just two years ago, AI was a shiny new object in L&D, with most professionals dabbling in small pilots and content creation experiments. The latest findings reveal an inflection point: the majority of L&D teams are now actively using AI, not merely testing it.
This week, on the podcast are Donald H. Taylor and Eglė Vinauskaitė, the minds behind a groundbreaking new report, "AI & Learning 2025: Race for Impact." We’re exploring the rapid changes AI is bringing to Learning and Development (L&D), from early experimentation to widespread implementation, and what it means for the future of w...
Believability: The Secret to AI Adoption in Learning
Artificial Intelligence is transforming corporate learning, but not every organization is doing it in ways that employees actually trust. In this episode of Workplace Stories, we talk with Peter Manniche Riber, Digital Learning & AI Leader, about how his team built AI-powered learning tools that employees truly believe in.
From creating the “Dilemma Coach” and “IDP Coach” to redefining personalization and data privacy, Peter demonstrates what happens when innovation is combined with practicality, and why sometimes the smartest move is to build, rather than buy.
You will want to hear this episode if you are inte...
Moving HR from Support to Strategic Driver with Nadia Uberoi
On the show this week, Nadia Uberoi, Head of People at Garner Health, joins us to explore how HR can move beyond compliance to become a solution-centric and outcome-driven function, aligning closely with the business’s mission and deliverables.
Nadia shares practical details on how Garner Health has developed agile people systems and cultivated a high-candor culture rooted in real-time feedback and organizational transparency. We discuss how conscious alignment between HR and business strategy depends on both robust systems and hiring people with the right agile mindset.
You’ll hear more about Nadia’s unique approach to per...
Making Skills the Currency of Opportunity with Haley Glover
Haley Glover, Senior Director of UpSkill America at the Aspen Institute, is on a mission to build a world where skills—not degrees or pedigrees—are the primary currency of career opportunity.
In this expansive conversation, she challenges organizations to think bigger, arguing that investing in frontline workers isn't just a corporate responsibility but a societal imperative that strengthens communities and economies alike.
Glover shares her vision for a future where "all learning counts," and individuals own their skills data, freeing it from the silos of employers and academic institutions.
Listen in for a dose...
Doing More With Less: Serena Gonsalves-Fersch on Lean Talent Teams and Big Impact
Dr. Serena Gonsalves-Fersch, Global Head of Talent and Academy, shares her refreshingly candid perspective on the evolving role of Learning and Development (L&D) in today’s organizations.
You’ll hear her challenge traditional approaches to employee learning, advocate for seamless integration between learning, talent, DEIB, and performance, and call out industry complacency.
Serena also shares how her small but mighty team serves 14,000 employees across the globe by staying closely attuned to actual business needs and leveraging the power of data and AI—not just for content creation, but for true predictive insights.
Listen in for...
Building Trust Through Vulnerability: How Zane Zumbahlen Leads Transformational Change
In this episode of Workplace Stories, we sit down with Zane Zumbahlen, Chief People Officer at Wedgwood Veterinary Pharmacy, to explore how vulnerability in leadership can catalyze organizational change.
With a 30-year career spanning IBM, CTCA, and global roles in Sweden and Japan, Zane shares candid stories that reveal the power of low-ego, high-confidence leadership. From active listening sessions that rebuilt trust among skeptical managers to structural programs that flipped the risk equation for women leaders, Zane's journey is a masterclass in how HR leaders can move from intention to impactful systems.
His approach blends authenticity...
Beyond Training: How to Prove L&D Isn’t Just Overhead: Dr. Keith Keating
Many organizations see learning and development (L&D) as a cost center rather than a strategic driver of value, but what if that mindset is costing them far more than they realize?
In this episode, Dr. Keith Keating explains why we’re moving from a “knowledge economy” to a “value economy,” where it’s not what we know but what we do with it that matters.
He shares practical ways for L&D teams to make their impact visible, bridging the disconnect with CFOs and earning a seat at the strategy table. Through his own journey from high-sch...
Stop Guessing: How J&J Gets Precise About Skills w/ Bas Debbink
Most organizations claim to care about employee development, but upon closer examination, their approach to skills is often vague, subjective, or downright confusing. They might assume people will simply "figure it out" on the job or resort to one-size-fits-all training. If you've ever wondered why your learning investments don’t seem to translate into impact, it might be because you’re still guessing when it comes to skills.
Today, you’ll hear how Johnson & Johnson’s tech organization stopped playing the guessing game. With clear processes to identify, assess, and verify skills, both digital and power skills, they’re not jus...
Leadership as a System, Not a Trait, with Cher Murphy
In this episode of Workplace Stories, Dani Johnson talks with Cher Murphy, Partner, Head of People+Talent Practice at ON Partner, founder of The Murphy Advisory, and faculty member at Pepperdine and the University of Michigan. Drawing from her deep experience in executive coaching and leadership development, Cher shares how leadership is evolving in response to rapid technological, political, and organizational change. She emphasizes that while AI and data can enhance decision-making, human traits like discernment, empathy, and the ability to communicate clearly remain irreplaceable. Leaders today must move from a mindset of control to one of clarity, especially as s...
Why Your Strategic Plan Might Be Trapping You, with Lisa Kay Solomon and Jeffrey Rogers
Most leadership development still clings to certainty, quarterly goals, strategic plans, official futures etched in stone. But what if that mindset isn’t just outdated, it’s dangerous? In this episode, Dani Johnson and Stacia Garr sit down with futurists and experience designers Lisa Kay Solomon and Jeff Rogers, two minds helping rewire how leaders think about the future, not as a distant unknown, but as a daily design challenge. What unfolds is a conversation that’s as practical as it is provocative, revealing how our obsession with predictability might be blinding us to the signals we most need to see.
"Wait, You Still Make People Fill Out HR Forms?" with Josh Novelle
Many teams don’t realize how much time their people are losing to repetitive tasks and clunky systems. From filling out HR forms to bouncing between platforms, what’s called “employee experience” often adds up to unnecessary friction. The real problem? No one’s questioning whether those steps need to exist at all. There’s an unspoken assumption that better design means more interface, more features, more engagement. But what if the most valuable tech quietly solved problems in the background, no logins, no dropdowns, no disruption?
Josh Novelle, Global Head of People Solutions at Convatec, argues that it’s time to...
AI’s Not the Problem - It’s How You Use It, with Jeremy Broome of VISA
Most conversations about AI in the workplace get stuck on the surface - job loss fears, tech hype, and hand-wringing about what’s next. But in this episode, we flip the script. What if AI itself isn’t the problem? What if the real story is how organizations introduce, structure, and integrate it into the human fabric of work?
Jeremy Broome, Global Head of Talent at Visa, shares how his team navigates AI with a surprisingly optimistic and deeply human approach. From scenario-based workforce planning to AI-powered feedback loops in sales training, Jeremy outlines how Visa empowers employees to e...
“Wait, We’re Still Guessing?” Why HR Needs Better Data - NOW
HR teams have more data than ever, but many still rely on guesswork when it comes to people decisions. In this episode, we unpack the rapid growth of the people analytics tech market, which ballooned from $1.7B in 2019 to $8.1B by last summer.
Hosts Dani Johnson, Stacia Garr, and Priyanka Mehrotra walk through how this market has evolved, what’s driving investment, and why the demand for better-connected, more useful insights keeps rising.
We also dig into what’s not working, like customer frustration, disappointing ROI, and the reality that AI in these tools often overpromises and...
L&D’s Identity Crisis: Why Supporting the Business Isn’t Enough Anymore, with Al Dea
Many L&D teams still see themselves as a support function—creating learning programs, responding to training requests, and advocating for development. But in a rapidly changing business landscape, is that enough?
In this episode, Al Dea, founder of Edge of Work, challenges the traditional identity of L&D and makes the case for a more strategic role—one that positions learning as a core driver of business transformation, not just an enabler of it.
We dive into the recurring struggle for L&D to "get a seat at the table" and why that framing might be ho...