Big Boss Interview

The boss of Aviva, Britain's biggest insurer, has warned that some homes being built today could eventually become impossible to insure because of flood risk.

Speaking to Sean Farrington, Dame Amanda Blanc said Britain is continuing to build homes in areas exposed to flooding, despite the growing threat from climate change. Aviva estimates 6.3 million UK homes are already at risk of flooding, a figure it expects to rise to 8 million by 2050.

She said insurance works by spreading risk across large groups of people, but once flooding becomes almost certain, cover becomes much harder to provide...

The chief executive of Britain’s biggest listed technology company has questioned the government’s push to build more data centres, arguing that the UK does not have the scale to become a truly sovereign AI nation.

Steve Hare, chief executive of Sage, says Britain should be realistic about where it can compete.

He argues that data centres themselves are simply infrastructure and do not give the UK control over the underlying technology. If Britain wants greater technological sovereignty, he believes it would need to work with larger economies rather than try to build the whol...

Sir Jim Ratcliffe says he has lost confidence in Britain and can see no circumstances in the near future in which he would return and reinvest his wealth in the UK.

Ratcliffe, one of Britain’s wealthiest businessmen and founder of one of its biggest industrial companies, is now a tax resident of Monaco. He argues that high and frequently changing taxes, energy policy and a lack of long-term political decision-making have damaged Britain’s ability to attract investment.

“I don’t have any confidence in the UK, really,” the INEOS founder tells BBC business editor Sim...

The executive chair of Paul Smith says working from home “just doesn’t work” for young people and has urged the government to stay out of decisions over where employees work.

Ewan Venters argues that younger workers risk missing the informal learning and mentoring that comes from being around more experienced colleagues. He traces his own career back to joining Sainsbury’s at sixteen and learning from senior business figures by working alongside them, describing the experience as his “university education”.

Venters says he is a “huge fan” of flexibility, but believes individual businesses rather than government...

Artificial intelligence will help cure cancer within our lifetimes, according to Rene Haas, chief executive of Arm, the Cambridge-based company whose chip designs sit inside almost every smartphone on Earth. There are more than 350 billion chips using Arm technology have shipped worldwide.

Haas says health is the "killer app" for the technology. Drugs can take 20 years to develop and around 95% of research and development efforts fail. He argues AI will shorten both the time it takes to discover new drugs and the time needed to test them, with some human trials eventually supplemented or replaced by AI...

(Episode 52) The chief executive of the world's largest water company has said Veolia would consider running Britain's water infrastructure if it were taken into public ownership, opening the door to a model in which the state owns the assets but private companies operate them.

Asked whether that could mean "nationalise the assets, and Veolia comes in to manage them," Estelle Brachlianoff said: "It could be an option, yes."

She described what that could look like in practice: Veolia running drinking water facilities, wastewater treatment plants and network management under contract, as it already does in...

(Episode 51) Who should control Britain's biggest water company? Chris Weston, the chief executive of Thames Water, says he "completely agrees" with the Prime Minister that the industry, and Thames Water, needs greater public control. But he draws a clear distinction between stronger public accountability and public ownership, arguing that nationalisation or special administration could delay investment, increase uncertainty and ultimately leave taxpayers carrying the financial risk.

Thames spent more than £1bn more than it received last year, with the shortfall currently funded by creditors. Under special administration, Weston says that funding would instead have to come from g...

(Episode 50) etoro customers are "definitely moving away from crypto," according to the company's founder and chief executive, Yoni Assia. After more than a decade at the forefront of digital assets, Assia says customers are increasingly shifting towards mainstream investing and cash savings, as etoro expands beyond its trading platform into broader financial services. The company, which manages around $20 billion in customer assets for more than 40 million registered users, is pursuing a UK banking licence, launching a Visa debit card and expanding into everyday banking services.

Assia also discusses how etoro balances that expansion with its continued offering...

(Episode 49) Andria Vidler, the CEO of Allwyn UK - the operator of the National Lottery - has warned the British public risks losing it, unless it innovates.

Allwyn took over the running of the National Lottery from Camelot in 2024, and it had pledged to double the amount if gives to good causes from 33 million pounds to 60 million pounds. But Vidler told Felicity Hannah that its future is at stake, if it doesn't continue to change and adapt at speed.

Part of this is the UK launch of Powerball, the first time the American lottery has...

(Episode 48) The Halifax brand is being retired after more than 180 years — and Charlie Nunn says artificial intelligence is the reason why.

The chief executive of Lloyds Banking Group told the Big Boss Interview that the way customers discover financial products has fundamentally changed. Increasingly, people are asking AI tools and large language models to find the best mortgage or savings account, making multiple banking brands less relevant in an increasingly digital world.

That shift is also reshaping the debate around bank branches. Nunn challenges one of Britain's most politically sensitive narratives, arguing that physical access to...

(Episode 47) AI and drone warfare will force a “complete reimagining” of how conflict risk is calculated and insured, the chief executive of Lloyd’s of London has warned, because traditional assumptions about how wars escalate may no longer hold.

Patrick Tiernan, who runs the 337-year-old insurance marketplace, told the Big Boss Interview that autonomous weapons and AI-driven decision-making could remove the warning signs and diplomatic pauses that have historically allowed insurers to adjust cover as conflicts intensify.

“When we talk about the way war is insured at the moment, it assumes that it’ll build up, that t...

(Episode 46) Britain should stop taxing workers and start taxing robots, according to the chief executive of one of the country's biggest recruitment firms, who says the UK's tax system is pointing in entirely the wrong direction at the worst possible moment.

James Reed, CEO of Reed Recruitment, told the Big Boss Interview that the government is taxing employers who hire young people "to pick up beer glasses in gardens" whilst letting AI and automation — the technologies actively replacing those workers — go entirely untaxed. His mantra: "Back humans, tax robots." And he wants the next prime minister and chan...

(Episode 45) Mondelēz International, the company behind Cadbury, Oreo, Toblerone and Ritz, has warned that future European investment could bypass the UK if regulatory instability persists.

Chief executive Dirk Van de Put says the UK is the company’s second-biggest market globally and contributes more than £2.3 billion to the economy each year, supporting 12,000 jobs and spending £1.3 billion with more than 1,000 UK suppliers. But he is sharply critical of food and drink being left out of the government’s industrial strategy, despite representing around a quarter of industrial turnover. He says the sector is being taken for granted and war...

(Episode 44) The next great wave of demand for artificial intelligence chips could come not from chatbots, but from humanoid robots caring for ageing populations. That is the prediction of Wendell Huang, chief financial officer of TSMC, the Taiwanese company that manufactures the world’s most advanced semiconductors. As countries grapple with rapidly ageing societies, Huang sees robot carers and autonomous vehicles as major commercial frontiers beyond the current boom in AI data centres.

TSMC is already struggling to keep pace with demand. Huang says the company is expanding as fast as it can across Taiwan, the United St...

(Episode 43) Debenhams was once one of the biggest names on the British high street. Founded in 1778, it collapsed into administration before being rescued in 2024 and rebuilt as a digital-only marketplace. Now, under chief executive Dan Finley, Debenhams Group is back to growth after reporting a £350 million loss in the year to February 2025. Finley argues the business is now one of the biggest turnarounds in recent UK retail history, with the Debenhams brand generating £654 million in annual revenue and a marketplace model built around 25,000 brands across fashion, home and beauty.

But his biggest fight is not just with th...

(Episode 42) Jackie Jantos, CEO of Hinge, says the cost of living is reshaping dating habits, with daytime meet-ups becoming more common and traditional drinks dates becoming less popular as younger people look for cheaper ways to meet in person.

She argues that AI should help users express themselves rather than speak on their behalf, rejecting suggestions that AI is making online dating less authentic. Hinge has introduced a range of AI-powered tools, including features that help users improve profiles, start conversations and reconsider potentially offensive messages before sending them. Jantos defends these interventions, saying they encourage reflection...

(Episode 41) David Thomas, the outgoing chief executive of Barratt Redrow, says bricklaying robots are already being deployed on commercial building sites and predicts a revolution in how homes are built over the next decade.

Factory-built timber frames, off-site manufacturing and “brick-simulation” cladding are beginning to reshape the construction industry, reducing the amount of labour required on site and changing how developments are assembled. Thomas believes the biggest transformation will come beyond ten years, as automation and factory production become increasingly embedded across housebuilding.

The industry has struggled with recruitment for more than two decades, with far...

(Episode 40) Lord Wolfson, Chief Executive of Next and a Conservative peer, warns Britain is facing a crisis in entry-level employment. Applicants for every shop vacancy at Next have almost doubled from 10 to 19 in just two years — a trend he describes as “indicative of just how big the crisis is in youth unemployment.” Across retail and the wider economy, he says there has been “a dramatic fall in entry-level employment opportunities” as rising National Insurance and National Living Wage costs push up the cost of hiring younger and less experienced workers. UK youth unemployment has now reached 15%.

The crisis, he...

(Episode 39) Amazon's UK boss has called for work experience to be made mandatory for everyone aged sixteen and over, describing it as "the most transformative thing" he has seen for young people entering the workforce. John Boumphrey argues that the education system is not producing work-ready school leavers and that the blame should fall on the system rather than on young people themselves.

The cost of living crisis and its effect on retail pricing is a constant theme. Just this week the govenment called on supermarkets to cap the price of some goods to help consumers. Boumphrey...

(Episode 38) Eben Upton, founder and chief executive of Raspberry Pi, joins the Big Boss Interview to discuss artificial intelligence, British manufacturing, semiconductors and why he believes there is a growing tendency to overestimate what AI tools can currently do. AI tools are “genuinely incredible”, Upton says, and he uses them regularly himself. But he warns against assuming they remove the need for human judgment, engineering skill or technical understanding.

His concern is that the current enthusiasm around AI risks creating the impression that deep technical understanding is becoming less important, when in reality the opposite may be true...

(Episode 37) Andy Briggs, chief executive of Standard Life, joins the Big Boss Interview to discuss the war in Iran, pension reform,and the growing risk that millions of people are not putting enough aside for later life.

Briggs says pension savers should not panic about the conflict in the Middle East, arguing that most economists expect short-term volatility rather than lasting structural damage to investments. Standard Life, which looks after 12 million customers and manages more than £300 billion in assets, believes pensions should be viewed over decades. Workplace retirement saving continued through COVID, the Ukraine inflation shock and t...

(Episode 36) Sarah Breeden, Deputy Governor of the Bank of England for financial stability, joins Big Boss Interview to discuss risks in the global financial system, the rapid growth of private credit, and whether markets are prepared for the next economic shock.

She tells BBC Business Editor, Simon Jack the private credit market has grown to around $2.5 trillion in less than two decades, and says the BoE is watching the sector closely. She warns it has “never been tested at this scale” and that aspects of the market carry echoes of the period leading up to the 2008 financial cris...

(Episode 35) Pano Christou, CEO of Pret, joins Sean Farrington for this episode of Big Boss Interview to discuss fuel volatility, salads, and subscriptions.

Pret is starting to see inflation from the war in the Middle East, with fuel price volatility affecting the business. Prices aren’t currently set to rise, but he says they may have to if disruption continues. Some exports into the Middle East business are taking longer, but that’s not hampering Pret’s growth ambitions in the region.

He says Pret’s revised £5-a-month drinks subscription has grown by close to 25% over the...

(Episode 34) Nathan Coe, CEO of Autotrader, joins Sean Farrington for this episode of Big Boss Interview to discuss how rising fuel prices, the rapid growth of Chinese carmakers and advances in AI are reshaping the UK car market.

Coe says the recent spike in petrol prices has triggered an immediate shift towards electric vehicles, with enquiries on Autotrader up 30% month-on-month. He says higher fuel costs are pushing more buyers to reconsider the total cost of ownership, accelerating interest in EVs.

He also highlights the rapid rise of Chinese manufacturers in the UK market, describing their...

(Episode 33) Wholesale gas prices have roughly doubled in three weeks amid instability in the Middle East, and Greg Jackson, co-founder and Chief Executive of Octopus Energy, the UK's biggest household energy supplier, says it is "very likely" that energy bills will rise from July. The energy price cap is set to fall in April due to government tax cuts on electricity, but Jackson warns that fixed tariffs and business tariffs are expected to climb in the summer quarter. He compares the situation to Groundhog Day — just three years after Russia's invasion of Ukraine triggered a fossil fuel crisis.

...

(Episode 32) Larry Fink, is Chairman and CEO of BlackRock - the world’s largest asset manager, overseeing more than $14 trillion in investments on behalf of governments, pension funds and individual investors globally.

He tells BBC Business Editor Simon Jack that oil prices could remain above $100 a barrel for years — and rise to $150 — if the Iranian conflict is not resolved, a scenario he says would trigger a “stark and steep recession”. Higher energy costs would ripple through agriculture, fertiliser, and global supply chains, acting as a regressive tax that disproportionately affects the poorest.

Fink calls for “energy pragm...

(Episode 31) Mark Neale, founder and chief executive of Mountain Warehouse - the outdoor clothing company - joins Will Bain for this episode of Big Boss Interview to discuss how conflict in the Middle East, tariff volatility and UK economic policy are affecting retailers and the wider economy.

Disruption to global shipping routes is already pushing up costs for businesses importing goods from Asia. Prior to the latest US/Isarael war against Iran ,attacks on commercial vessels in the Red Sea had effectively closed the Suez Canal to many freight ships for nearly a year, forcing cargo to...

(Episode 30) Marco Amitrano, European boss of PwC, joins the Big Boss Interview to discuss the UK economy, artificial intelligence, business confidence and the case for loosening the government’s fiscal rules to unlock infrastructure investment.

Amitrano makes a direct appeal to Chancellor Rachel Reeves to reconsider the government’s borrowing limits, arguing that strict fiscal rules risk preventing the investment needed for long-term economic growth. He says the UK faces what has been described to him as a £2 trillion infrastructure gap, spanning transport, digital networks and the energy grid. Relaxing borrowing restrictions, he argues, could allow government to in...

(Episode 29) Charles Stewart, chief executive of Sotheby's, joins the Big Boss Interview and discusses the scrutiny facing the art market over money laundering, the growth of digital art and NFTs, the expansion of sports collectibles, and how the conflict in the Middle East could affect the industry.

Stewart, who previously served as chief executive of a small bank before joining Sotheby’s, describes the characterisation of the industry as working with illicit money as a “misjudged notion”. He argues the company’s client base consists largely of established collectors, museum trustees and philanthropists who buy works to live wit...

(Episode 28) Anthony Houghton, Chief Executive of Holland & Barrett, joins the Big Boss Interview as social media and online self-diagnosis reshape how consumers approach health and wellness.

He describes a retail landscape where customers increasingly arrive in store — or online — having already decided what they need based on influencer content or digital health advice, not all of which is accurate or appropriate to their individual circumstances. In a £110 billion global health and wellness industry, the challenge for established retailers is navigating the gap between what customers believe products do and what they are legally permitted to claim.

Hol...

(Episode 27) Nicole Melillo Shaw, Managing Director of Volvo UK, joins Big Boss Interview at a pivotal moment for the electric vehicle market, as the company recalls 10,500 EX30 electric cars following four battery fires globally.

“It’s against everything we stand for,” she says, reflecting on a situation that challenges a brand built on nearly a century of safety leadership. Despite a global failure rate of just 0.02% and no fatalities, Volvo identified the root cause in late December and immediately instructed owners not to charge beyond 70% while a fix is implemented. Repairs are scheduled to begin in late March...

(Episode 26) Mark Allan, CEO of FTSE 100 property giant Landsec, tells Will Bain that much of the narrative around the UK’s commercial property market isn’t quite right. Demand for office space is robust: businesses are signing 15 to 20 year leases, and firms that downsized after COVID are reversing course. Even the fear that artificial intelligence will trigger mass job losses isn’t materialising just yet in leasing behaviour.

He is bullish on the future of retail. Allan believes the shopping centre is firmly “back”, with sales and rents climbing again at major destinations such as Liverpool ONE and Bluewa...

(Episode 25) Clive Chesser, chief executive of PureGym, says surviving cancer fundamentally changed him as a leader — deepening his empathy and reshaping how he approached life, including changing career..

His diagnosis came during an extraordinarily difficult period in December 2021. While leading his then pub business through a complex private equity transaction, he was experiencing persistent breathlessness and fatigue he initially attributed to long COVID. After noticing swollen lymph nodes in his neck, members of his family — several of whom are senior doctors — urged him to undergo further tests. He completed them just before finalising the business deal.

Chri...

(Episode 24) Timo Boldt, founder and chief executive of Gousto, believes Britain’s food system is broken.

He points to the growing economic burden of diet-related disease with Government figures suggesting obesity alone costs the NHS more than £11 billion a year, while broader estimates put the total economic cost of overweight and obesity at more than £100 billion annually once lost productivity and reduced quality of life are included.

Boldt argues the problem begins with what Britons eat. Research suggests more than half of the calories consumed in the UK come from ultra-processed foods, rising to around two...

(Episode 23) Brian Niccol took over at Starbucks in 2024. He became CEO at a time profits had been falling and customers going elsewhere. He says Starbucks had got too distracted on efficiency and technology and lost focus on customers and experience.

Starbucks has re-introduced things like handwriting on cups and ceramic mugs in a bid to win back customers, and has also given the menu and stores a makeover. It's already seen sales improve but Brian Niccol says they still need to do more..

Technology is playing a big part in Starbucks plans to improve efficiency...

(Episode 22) As CEO of financial services giant Legal & General, António Simões plays a huge role in the UK economy, not to mention in the financial wellbeing of tens of millions of people. From managing pension funds to massive infrastructure spending around the country, he oversees well over a trillion dollars’ worth of UK assets. Simões took the top job at the beginning of 2024, and he tells Will Bain how from the start he has been dedicated to maintaining a corporate culture with a healthy work-life balance.

Bullish on the UK economy, Simões says the co...

(Episode 21) Britain's education system stands accused of failing to prepare young people for careers by Neil Clifford, Chief Executive of Kurt Geiger. He tells Will Bain in this episode of BBI that the current education system is "not really fit for purpose" in preparing people for life after education. His own school journey saw him leave with a single O-level in art, achieved by drawing a Dunlop Green Flash trainer that he now keeps displayed in his office. The spurred him on to create the Kurt Geiger Academy, a government-recognised educational institution built within the company's London HQ.

(Episode 20) John Vincent, founder and chief executive of Leon, joins the Big Boss Interview to explore how the rapid rise of weight-loss medications could reshape the food industry—and how Leon intends to position itself to benefit.

Vincent returned to the business in October 2025, four years after selling it, having grown disillusioned as a minority shareholder. He says he lacked the board control needed to run the company how he wanted.

Following its sale to the Issa Brothers and subsequent ownership by Asda, Vincent argues Leon became an “orphan child” inside a larger corporate structure, losing...

(Episode 19) Tom Beahon, co-founder and co-chief executive of premium sportswear firm Castore, joins Sean Farrington on this week’s BBI to tackle some of the most contested questions facing sport, retail and work—including a debate that many families and fans discuss: why replica football kits now cost what they do, and whether supporters are being priced out of the game.

Beahon pushes back against the idea that brands are inflating prices arbitrarily, arguing that higher costs reflect inflation, rising material prices and unprecedented global investment in elite sport. He maintains that if consumers genuinely could not affo...

(Episode 18) Mark Constantine, founder and chief executive of Lush, discusses the Christmas rush, family run businesses, being "woke" and his love of birdsong in an amazing interview for Big Boss. He offers a festive perspective on the realities of retail during the Christmas season and describes the intense preparations for the holiday rush as akin to “preparing for war,” highlighting the logistical challenges and the need for resilience as customers descend on shops in the final days before Christmas.

He also discusses the importance of personal support in business, revealing that he works with a psychologist who help...