Crisis What Crisis with Andy Coulson
Hard-earned lessons from people who've faced the worst and come back stronger. Hosted by Andy Coulson. Follow for weekly insights into the art of the rebuild. Crisis What Crisis? is powered by Kingsley Napley — the lawyers you want in your corner when the pressure is on. Visit kingsleynapley.co.uk
UNDERSTANDING ANXIETY: Why It Isn't the Enemy
In this country, one in six of us will experience significant anxiety at some point in our lives. It's an epidemic that doesn't care about class, wealth, gender, age or race – and yet, as this episode argues, anxiety isn't the enemy. It's information. A signal to be read, not a fault to be removed.
In this special compilation episode, Andy Coulson draws on his own experience of anxiety attacks and revisits six past guests – a broadcaster, a journalist, a content creator, an adventurer, a designer and a cellist – who each faced anxiety in a very different form and fo...
ERIN BAKER'S CRISIS COMPASS
Most guests give me their Crisis Compass looking back on a crisis they've survived. Erin Baker is different. Her partner died just 12 weeks before this recording, and she is, by her own account, exhausted by the demand to keep being strong.
These four points aren't hard-won wisdom viewed from calmer shores — they're the things holding her up as we speak. That, I think, makes them rarer and more valuable than almost any compass I've been given.
In this bonus episode of Crisis What Crisis, I sit down with Erin to discuss her Crisis Compass. The fo...
ERIN BAKER: “I'm sick and tired of being resilient”
This is a very unusual episode. It is rare that we would choose to have someone join us on the podcast so close to their crisis – usually our guests come to these conversations with the clarity that a few years' distance can bring. Erin Baker is just weeks on from the death of her partner, James, and still very much living in it. What she offers instead of distance is something rarer: the raw, unfiltered honesty of someone grieving out loud, in real time.
A warning – this conversation is powerful and at times very difficult, and some of t...
JULIAN LLOYD WEBBER'S CRISIS COMPASS
Julian Lloyd Webber spent half a century as one of the world's great cellists — and then had to discover who he was without the instrument that had defined his existence.
In this bonus episode of Crisis What Crisis, Andy sits down with Julian to discuss his Crisis Compass. The four points of navigation that he turns to in order to help survive a crisis – a person, a habit, a comfort and a piece of advice.
If you haven't heard the full conversation yet, go back and find it in the feed. It's well worth your time...
JULIAN LLOYD WEBBER: The Day the Music Stopped
Julian Lloyd Webber is undoubtedly one of the country's greatest living musicians – the man who, perhaps more than anyone of his generation, took classical music out of the concert hall and into the mainstream. But in October 2013, ten minutes into a recital in a Suffolk seaside town, the power drained from his right arm and he found he could barely draw the bow across his cello.
Within six months, at 63, he was forced to retire – unemployed overnight and stripped of the thing that had defined him since he was a boy of thirteen.
For half a ce...
FRANK GARDNER'S CRISIS COMPASS
Frank Gardner has lived, by his own description, two very different lives — and found a way to carry the best of the first into the second. Twenty years on from the attack in Riyadh that nearly killed him, the BBC Security Correspondent is still reporting from the places most of us wouldn't dare go.
In this bonus episode of Crisis What Crisis, Andy sits down with Frank to discuss his Crisis Compass. The four points of navigation that he turns to in order to help survive a crisis.
Frank is the BBC's Security Correspondent and th...
FRANK GARDNER: The day I should have died
On June 6th 2004, Frank Gardner was in Riyadh filming what was meant to be a routine piece of background footage when an Al-Qaeda cell opened fire. His cameraman, Simon Cumbers, was killed. Frank was shot six times and left for dead. One surgeon later told him he'd arrived at hospital the colour of a lab coat, bleeding from every wound faster than they could pour the plasma in. It was, in the truest sense, the day Frank should have died.
That day split his life in two. Before it, he was a restless Arabist who'd hitchhiked across...
UNDERSTANDING SHOCK: The body's crisis handbreak
Shock is a fundamental part of almost any crisis. It's a state of complete operating system override which, when left unacknowledged, can turn into something far more damaging.
In this special compilation episode, Andy Coulson revisits five past guests who each experienced shock in very different ways, and found very different routes through it.
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I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the ri...
JEREMY KING'S CRISIS COMPASS
Jeremy King is the legendary restaurateur behind Le Caprice, The Ivy, The Wolseley and Simpson's on the Strand. His is a story of extraordinary gambles, of rooms that became London institutions, and of losing the company that carried his own name — and choosing to build all over again in his 70s.
In this bonus episode of Crisis What Crisis, I sit down with Jeremy to discuss his Crisis Compass. The four points of navigation that he turns to in order to help survive a crisis – a person, a habit, a comfort and a piece of advice.
If...
JEREMY KING: “Let them take your money but never your soul”
In April 2022, after a bruising auction battle with his own investors, Jeremy King lost the company that carried his name. He walked back into the Wolseley – the restaurant he had built into the highest grossing restaurant in Britain – to find his staff in tears and the new owners already arriving. His phone and laptop were taken from him, he felt, as he puts it, like a criminal – stripped of all his possessions and then cast out onto the street.
But that was just the latest chapter in a career defined again and again by gambles, diligence, loss, and ex...
JEREMY HUNT'S CRISIS COMPASS
Over 20 years in frontline politics, Sir Jeremy Hunt held three of the great offices of state – Health Secretary, Foreign Secretary, and Chancellor of the Exchequer. He survived some of the most bruising political battles of his generation, and grieved, throughout, the loss of his father, his mother, and his brother.
In this bonus episode of Crisis What Crisis, I sit down with Jeremy to discuss his Crisis Compass. The four points of navigation he turns to on his darker days – a person, a habit, a comfort and a piece of advice.
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JEREMY HUNT: Frontline politics is poisonous and I'll never go back
In October 2022, the British economy was in freefall. Liz Truss's mini-budget had sent the pound into a nosedive, mortgage rates were climbing at a terrifying speed, and the IMF had issued a public warning to the government to reverse course. It was, by any measure, a national crisis.
Into that emergency stepped Sir Jeremy Hunt who, over a single weekend, dismantled almost the entirety of the economic programme he'd inherited.
But that was just the latest chapter in a political career defined again and again by an extraordinary capacity to absorb difficulty and get on...
LESSONS ON CONTROL: How to manage a crisis
What is the single most important concept in crisis management? Andy Coulson believes it's control — a lesson he first learned sitting on a plastic mattress in a Glasgow police cell, with nothing to focus on but his own breathing.
In this special compilation episode, he revisits four past guests who each arrived at the same conclusion through very different routes.
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I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – ther...
HOMESERVE FOUNDER: Going from broke to billions | Sir Richard Harpin
Sir Richard Harpin wanted to be an entrepreneur since before he knew the word. He sold conkers in the playground, bred and sold rabbits in his garden, ran a tuck shop from his school locker, and by 15 was bunking off chemistry to cash cheques with the bank manager.
In this special episode of Crisis What Crisis – recorded in front of a live audience at the Walbrook Club in the City of London – Andy sits down with the founder of HomeServe, the company Richard built over 30 years and sold in 2023 for £4.1 billion. Richard was knighted in the 2024 New Year...
ANYA HINDMARCH'S CRISIS COMPASS
Dame Anya Hindmarch started her global fashion business on a gap year trip to Italy aged just 18. Four decades on, she is the founder of one of Britain's most recognisable brands – worn by the Princess of Wales and a new holder of a royal warrant from Queen Camilla.
In this bonus episode of Crisis What Crisis, I sit down with Anya to discuss her Crisis Compass. The four points of navigation that she turns on her darker days – a person, a habit, a comfort and a piece of advice.
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I kn...
ANYA HINDMARCH: “Everyday is a crisis when you’re running a business”
Dame Anya Hindmarch started her global fashion business on a gap year trip to Italy aged just 18. Four decades on, she is the founder of one of Britain's most recognisable brands – worn by the Princess of Wales and a new holder of a royal warrant from Queen Camilla. Anya joins Andy for a candid conversation about courage, control and how treating fear and excitement as the same emotion has proved to be her superpower.
This is a masterclass in resilience from a founder who has dealt with the ‘daily stomach punches’ of being an entrepreneur
POWERE...
ESTHER GHEY'S CRISIS COMPASS
Esther Ghey's 16-year-old daughter Brianna was murdered in a park near their home in Warrington in February 2023. What followed — the campaigning, the memoir, the forgiveness, the compassion — has made her one of the most consequential reform voices in contemporary British life.
In this bonus episode of Crisis What Crisis, I sit down with Esther to discuss her Crisis Compass. The four points of navigation that she turns on her darker days – a person, a habit, a comfort and a piece of advice.
Esther is the founder of the Brianna Ghey Legacy Project and Peace in Mind U...
ESTHER GHEY: The fight to free children from their phones
In February 2023, Esther Ghey's 16-year-old daughter Brianna was murdered in a park near their home in Warrington, in a premeditated attack by two 15-year-olds. Today, Esther is a bereaved mother, but she is also one of the most significant voices for social reform in contemporary British life.
She founded the Brianna Ghey Legacy Project, co-launched the Phone-Free Education campaign with Kate Winslet, and has helped force a national reckoning on children, smartphones and social media. She was named the Independent's Most Influential Woman of 2024 and a GQ Hero.
Her bestselling memoir Under a Pink Sky...
KATE BOWLER'S CRISIS COMPASS: 4 points of navigation for when life flips upside down
Kate Bowler is one of the most thought-provoking voices on pain and suffering you'll ever encounter. Living her dream life – married to her high school sweetheart, a baby boy, and her dream job – she was diagnosed with stage four cancer just as everything fell into place.
In this bonus episode of Crisis What Crisis, I sit down with Kate to discuss her Crisis Compass. The four points of navigation that she turns to in order to help survive a crisis – a person, a habit, a comfort and a piece of advice. We'd love to know yours, let us kno...
KATE BOWLER: Everything DOES NOT happen for a reason
At 35, Kate Bowler had the life she'd always wanted: she was a Duke University professor, married to her high school sweetheart, with a one-year-old son. Then she was diagnosed with stage 4 cancer.
Today, Kate is a five time New York Times bestselling author, host of the Everything Happens podcast and one of the most inspiring and unique voices on the subject of suffering, the myth of the prosperity gospel and the reality of the human condition.
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NICK WHEELER'S CRISIS COMPASS: 4 tools for navigating crisis
Charles Tyrwhitt founder, Nick Wheeler, started the business with just £99, a Morris Minor (with a hole rusted through the floor), and zero understanding of how you make a shirt. Today, it’s a £400m global empire – but his story is one not short of tragedy.
In this bonus episode of Crisis What Crisis, I sit down with Nick to discuss his Crisis Compass. The four points of navigation that he turns to in order to help survive a crisis – a person, a habit, a comfort and a piece of advice. We’d love to know yours, let us know in...
CHARLES TYRWHITT FOUNDER: The uni bedroom business that now does £400 million in sales | Nick Wheeler
Nick Wheeler founded Charles Tyrwhitt with just £99 and a Morris Minor with a hole rusted through the floor (and zero understanding of how you make a shirt!). Today, it’s a £400m global empire – but his story is one not short of tragedy, with the loss of his mother aged just five years old, bankruptcy, and a catalogue of mistakes which meant he nearly lost everything.
In this episode of Crisis What Crisis, I sit down with the man who revolutionised British menswear. Nick Wheeler shares the raw, unfiltered reality of building a world-class brand.
If you...
JENNI MURRAY (1950 – 2026)
In this special tribute episode, we revisit my conversation with the legendary Dame Jenni Murray. Recorded in February 2021 in the early days of the podcast, Jenni joined me to discuss her remarkable 33-year tenure at BBC Radio 4’s Woman’s Hour, her harrowing battle with breast cancer, and the lifelong, deeply personal crisis of obesity that she detailed in her book, Fat Cow, Fat Chance.
Jenni was a pioneer who proved that no topic was too difficult to discuss. In this incredibly frank and moving conversation, we explore the roots of resilience, the complexity of forgiveness, and why...
RYAN HOLIDAY'S CRISIS COMPASS: 4 tools of a stoic philosopher
Ryan Holiday – bestselling author of The Daily Stoic, Ego is the Enemy, and The Obstacle is the Way – joins me on Crisis What Crisis to explore why intelligence doesn't protect you from stupidity, why modern life's frictionlessness is making us weaker, and what ancient Stoic philosophy can teach us about navigating today's world.
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I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what m...
RYAN HOLIDAY: Why wisdom takes work (and smart people still do stupid things)
Why do genius-level intellects fall for conspiracy theories? How does someone who taught himself rocket science from Soviet manuals end up believing nonsense on social media?
Ryan Holiday – bestselling author of The Daily Stoic, Ego is the Enemy, and The Obstacle is the Way – joins me on Crisis What Crisis to explore why intelligence doesn't protect you from stupidity, why modern life's frictionlessness is making us weaker, and what ancient Stoic philosophy can teach us about navigating today's world.
In this conversation, we discuss Elon Musk's descent into conspiracy theories, why judging young men from read...
TOM FRESTON’S CRISIS COMPASS: 4 Tools for Starting Over
After building MTV and rising to the very top of the global media industry, Tom Freston experienced dramatic setbacks that forced him to rebuild - not for the first time.
In this Crisis Compass segment, the co-founder of MTV and former CEO of Viacom reveals the personal habits, relationships and mindset that helped him navigate the highs and lows of an extraordinary life.
Tom shares the quiet routines and pieces of advice that keep him grounded today.
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I know what it is to have the right legal...
MTV CO-FOUNDER: building a $7bn Media Empire with ZERO experience in TV | Tom Freston
From building a multimillion-dollar clothing business in India only to be wiped out by a global trade embargo, to redefining pop culture for a generation at MTV and Nickelodeon, Tom Freston’s career is a masterclass for any aspiring entrepreneur.
In this episode, Tom joins me to discuss the resilience required to reach the top and the sheer guts needed to start over when it's all taken away. He shares his "decidedly non-traditional" path to the C-suite and why humility, earnestness, and curiosity are the ultimate defining traits for success.
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...
SIR TREVOR PHILLIPS'S CRISIS COMPASS: 4 tools for surviving grief and intense pressure
Following the loss of his daughter Sushila to anorexia, broadcaster Sir Trevor Phillips reveals the daily habits, personal anchors, and life advice that keep him grounded.
In this "Crisis Compass" segment, we move away from the headlines to look at the personal resilience required to survive a 22-year battle with mental illness.
THE COMPASS QUESTIONS:
In this episode, Andy Coulson asks Trevor to reveal:
The person who shaped his perspective during his darkest hours.The daily habit he refuses to give up (even in crisis).The piece of advice he returns to...SIR TREVOR PHILLIPS: Why we are WRONG about mental illness
After a 22-year battle with anorexia, Sir Trevor Phillips' daughter Sushila died aged 36 in April 2021. Now he's calling for a radical shift in how we talk about mental illness – and he's not holding back.
The broadcaster, writer, and equality campaigner joins Crisis What Crisis? to explain why banning social media for under-16s is "preposterous," why celebrity "mental health struggles" make him furious, and what the "seventh circle of hell" really looks like in an eating disorder ward.
Trevor also talks to us about his remarkable upbringing and career across media, business and politics - al...
GREG JACKSON'S CRISIS COMPASS
In 2021, the UK energy market collapsed. More than 30 of the big energy suppliers went under. But, the business Greg Jackson founded, Octopus Energy, didn't just survive, it grew.
In this bonus Crisis Compass episode of Crisis What Crisis?, Greg shares with us the four anchors he relies on when pressure mounts and uncertainty takes over.
In this segment, Andy asks Greg for:
1) A person who shaped his perspective
2) A piece of advice he returns to
3) A source of comfort
4) A daily habit he refuses to give up<...
OCTOPUS ENERGY BOSS: “I became the face of the energy crisis” | Greg Jackson
Greg Jackson, founder and CEO of energy giant Octopus Energy, is perhaps one of Britain’s most innovative CEOs.
In 2021, the British energy market collapsed. Wholesale gas prices surged six-fold, thirty suppliers went under in months, while millions of families faced impossible bills.
Rather than sticking his head in the sand, Greg went public, putting his own credibility on the line to explain why prices were rising. He cut his own salary to minimum wage, provided £150 million in bill relief packages, and became the face of the energy crisis when everyone told him not to.
<...BODEN FOUNDER: How I survive a crisis
Johnnie Boden, founder of Boden, reveals how he survives crisis as a business leader.
In this Crisis Compass bonus episode of Crisis What Crisis?, Johnnie shares the person, piece of advice, the daily habit and comfort that he uses to navigate life under pressure.
This is the second part of a longer conversation with Johnnie – if you enjoyed this be sure to check out the full episode on our podcast homepage.
Whether you’re an entrepreneur, CEO or leader, this episode offers a snapshot personal insight into the mindset of one of Britain's most...
BODEN FOUNDER: The 51% rule that saved my business | Johnnie Boden
For three decades, Johnnie Boden has turned cheerful prints, quality fabrics, and unmistakable English charm into one of Britain's most distinctive retail brands – worn by royals, loved internationally, with nearly 2 million active customers and the second-biggest British clothing business in America. But as Johnnie so candidly reveals, his success has been far from linear…
In this business special of Crisis What Crisis? we delve deep into the challenges of starting and running a multinational fashion label offering lessons that apply to almost every founder, entrepreneur and leader.
LESSONS YOU'LL LEARN:
Hire people who complement you...SAM McALISTER'S CRISIS COMPASS
For over a decade at BBC Newsnight, Sam McAlister secured the interviews others couldn't – Bill Clinton, Elon Musk, Stormy Daniels. But it was six months of negotiation that led to the conversation that changed everything: Prince Andrew discussing his ties to Jeffrey Epstein in 2019.
Today, Sam teaches negotiation at LSE and is one of Britain's most compelling voices on persuasion, power, and resilience.
This is Sam McAlister's Crisis Compass
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SAM McALISTER: How I got Prince Andrew to do THAT interview
For over a decade at BBC Newsnight, Sam McAlister secured the interviews others couldn't – Bill Clinton, Elon Musk, Stormy Daniels. But it was 13 months of negotiation that led to the conversation that changed everything: Prince Andrew discussing his ties to Jeffrey Epstein in 2019. The interview became a global news event, resulted in Andrew stepping back from royal duties, and is still making headlines six years later.
In July 2021, Sam threw the dice, she gave up her BBC pension and security as a single mother in the middle of a pandemic to write a book. That gamble paid of...
RELAUNCH RORY STEWART: On his love for risk and a battle with bitterness
This is a relaunch of a previous episode, but the lessons contained within it are as important today as they were when we sat down to speak over two years ago.
Rory Stewart has spent his life running toward gunfire. At thirty, he was governing millions of Iraqis under siege, rockets landing in his compound while insurgents climbed the walls. Years earlier, he'd walked six thousand miles across Afghanistan, Pakistan, Iran and India – surviving on strangers' floors, dodging bullets, and at one point sitting down in the snow ready to freeze to death until his dog Babur ba...
LESSONS IN BITTERNESS: How to let go of the 'should have beens'
Bitterness is the poison you drink expecting someone else to die. It's the corrosive emotion born from crisis that fills your throat with bile and consumes your every waking thought with questions like "why me?".
In this special compilation episode, I've pulled together five extraordinary conversations with people who have every right to be bitter about what they've faced, but who have found their own methods of beating it back: Anthony Scaramucci, fired from the White House in 11 days while missing his son's birth and facing divorce; Amanda Knox, who served four years in an Italian prison...
JAMES BROWN'S CRISIS COMPASS
Professor James Brown is an author, podcaster and ADHD expert. Burnout, and a Christmas day spent contemplating his own death led him to get a private ADHD diagnosis. The result helped him reframe his entire life.
This is James Brown's Crisis Compass
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ADHD EXPERT: The late diagnosis that changed his life | James Brown
Professor James Brown is an author, podcaster and ADHD expert. Burnout, and a Christmas day spent contemplating his own death led him to get a private ADHD diagnosis. The result helped him reframe his entire life.
Expect an honest look at the realities of ADHD, bipolar, cyclothymia, binge-eating disorder, and chronic anhedonia – the inability to feel joy. James teaches us how to co-exist with your neurodivergence, while his productivity shows us how it can be deployed to your advantage.
LESSONS YOU'LL LEARN:
ADHD is a reason, never an excuse: understanding your condition gives yo...
RICHARD WALKER's CRISIS COMPASS
Richard Walker OBE could’ve stepped straight into the top job at Iceland Foods, but chose to prove himself first—building a property empire in Poland. But when his mother was diagnosed with early-onset Alzheimer's Richard decided it was time to be closer to the family unit and join the business, starting at the very bottom stacking shelves in London stores.
Since then, he's transformed Iceland into one of Britain's most pioneering retailers, removing palm oil from all own-brand products, launching radical campaigns on plastic and food poverty, and proposing that low-risk offenders serve their sentences working in I...