Your Health University Podcast
The Your Health University Podcast explores the ever-evolving world of healthcare, bringing together industry leaders, medical professionals, and business innovators to discuss the latest trends, challenges, and breakthroughs in patient care. Hosted by Jamie Preston, this podcast highlights real-world strategies that improve healthcare delivery, from primary care and chronic disease management to hospice, senior living, and emerging medical technologies. Each episode features insightful conversations with experts who are challenging the status quo and redefining how healthcare is delivered. Whether you’re a provider, healthcare executive, or someone passionate about improving patient outcomes, the Your Health University Podcast provides valuable discussions an...
A Nurse Practitioner's Field Guide to Whole-Person Care — with Jaclyn Taylor, PART 2
Heads up — this is Part 2 of Jamie's conversation with Jaclyn Taylor If you haven't heard Part 1 yet, go back and start there. It sets up everything we unpack today.
Most healthcare teams are working hard. They're just not working together. And the patient is the one absorbing the cost.
In this second half of the conversation, Jamie and Jaclyn move from the why into the how. What does it actually look like when a provider stops responding to today's schedule and starts managing an entire patient panel? How do you turn a community health worker, a...
A Nurse Practitioner's Field Guide to Whole-Person Care — with Jaclyn Taylor, PART 1
What if every "non-compliant" patient was actually a signal that the system isn't working for them?
In this episode, Jamie sits down with Jaclyn Taylor, Clinical Strategy Director at Your Health and a nurse practitioner who started her career as a home-based provider in 2020 — thrown straight into the fire of COVID, isolated patients, and a healthcare world rewriting itself in real time. What she saw inside patients' homes — medications scattered on tables, food insecurity, missing transportation — changed how she thinks about every chart she's ever read.
You'll hear:
Why a nurse-first pathway gives nurse practi...Our Values Series: Service
What if the most important thing you did today wasn't on your task list?
In the final episode of Your Health University's Values Series, host Jamie Preston brings back the full Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — to explore the value that brings every other one to life: Service. Not the idea of it. The real, daily, roll-up-your-sleeves version that shows up in 60 extra seconds, one extra phone call, and the moments when you decide not to leave someone when they need you most.
What you'll hear in t...
Our Values Series: Mutual Respect
Mutual respect is easy when everyone agrees. The real test comes when the pressure is on, the roles clash, and the person across from you sees things completely differently — and you have to choose, in that moment, what kind of teammate you're going to be.
In this episode of Your Health University, host Jamie Preston is joined by the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — to explore one of the most demanding values in healthcare: Mutual Respect. Not as a concept, but as a daily practice that shows...
Our Values Series: Integrity
What if the most powerful thing you could do for your patients, your teammates, and your own career is simply to say: I made a mistake?
In this episode of Your Health University, host Jamie Preston is joined by the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — for one of the most honest conversations in this Values Series yet: a deep dive into integrity. Not the word on the wall, but the daily practice of accountability, consistency, and courage that defines who we really are.
What you...
Our Values Series "Empathy"
Most providers interrupt their patients within 18 seconds. What if the next few minutes of silence could tell you more than the next hour of testing?
In Part 2 of the Your Health Values Series, Jamie  sits down again with members of the Your Health Experience Team — Rebecca, Jennifer, Whitney,  and Carlos — to go beneath the surface of "patient-centered care" and look at what empathy really demands in the pressured, everyday moments of healthcare. This isn't a conversation about being nice. It's a conversation about seeing people — patients, families, and colleagues — for everything they're carrying, even when they're hiding it behind...
The Silo Problem: Our Values Series
Most organizations put "Collaboration" on a wall. Few actually live it — and in healthcare, the cost of not living it isn't a missed deadline. It's a missed patient.
In the first episode of Your Health University's brand-new Most organizations put "collaboration" on a wall. Few actually live it — and in healthcare, the cost of not living it isn't a missed deadline. It's a missed patient.
In the first episode of Your Health University's brand-new Our Values Series, host Jamie Preston gathers four members of Your Health's patient experience team — Rebecca Dillard (VP of Organizational Experience), Jennif...
Stop Treating. Start Preventing. The Truth About Recurrent UTIs.
Fifty to sixty percent of women will get a urinary tract infection at least once in their lifetime — and for many, it won't stop there. So why does almost every conversation about UTIs still end with the same answer: another antibiotic?
In this episode of the Your Health University Podcast, host Jamie Preston sits down with Madison Browning, Executive Director of Clinical Services in the Specialty Department at Your Health, to explore what's actually possible when we stop reacting and start preventing. Madison oversees the urology and nephrology divisions and brings the kind of front-line clinical perspective th...
From Doer to Leader: The Identity Crisis Nobody Warns You About Part 2
Anyone can hold a title. The leaders people actually follow — the ones people go to the wall for — earn something that no org chart can give them.
In this second and final part of Jamie conversation with Matt Whitehead, Chief Ancillary Officer at Your Health, the discussion moves from the mechanics of leadership into its soul. What does it actually take to make someone trust you? How do you build other leaders without fearing they'll surpass you? And when the blame starts flying, what does a healthy culture do instead?
In this episode:
The hosp...From Doer to Leader: The Identity Crisis Nobody Warns You About
Most organizations take their best performer, hand them a title, and call it a promotion. What they don't tell that person is that everything that made them great at their job is now working against them.
In this first installment of a two-part conversation, Jamie sits down with Matt Whitehead — Chief Ancillary Officer at Your Health — to explore one of the most overlooked transitions in healthcare leadership: the shift from being an exceptional doer to becoming a leader others will actually follow.
In this episode:
Why the moment Matt stepped into his first nursing home...The Hidden Cost of Getting UTIs Wrong
What if the most expensive healthcare decisions aren't made in the boardroom — but in the exam room, when the wrong infection gets treated with the wrong antibiotic?
In this episode of the Your Health University, Podcast, Jamie sits down with Madison Browning, a registered nurse in urology at Your Health, to talk about what proper urological care actually looks like, why it matters far beyond the individual patient, and how a strong, collaborative provider team is the difference between a patient thriving and a patient stuck in a revolving door of emergency room visits.
What yo...
“You Don’t Have to Feel This Way” — Brooke Howard, NP
In this Your Health University episode, Jamie sits down with Nurse Practitioner, Brooke Howard, President of Clinical Operations, to talk about Biote, wellness, and bioidentical hormone optimization—and why it has been life-changing for both of them. Brooke shares how a trusted colleague pushed her to look deeper when she was exhausted, gaining weight, and “holding it together by a thread.” Jamie opens up about anxiety, ADD medication, and how feeling hormonally balanced gave him the confidence to step into a new chapter. This conversation is for anyone who feels “off,” has been told their labs are “normal,” and wants to explo...
Wellness Starts With Being Heard Part 2
Part 2 picks up right where Part 1 ends—and goes deeper into what people are really wondering: What’s safe? What’s real? And who can I trust? Jamie and Jaclyn  talk about how misinformation spreads, why some people experience negative outcomes (often by skipping proper dosing, labs, and provider follow-ups), and why these wellness tools are most powerful when used with structure and medical guidance. You’ll also hear a transformation story that’s bigger than weight—one that changed energy, marriage, medications, and an entire family’s trajectory. This episode is a reminder that the first step isn’t dramatic… it’s...
Wellness Starts With Being Heard Part 1
In Part 1 of this conversation, Jamie sits down with nurse practitioner Jaclyn Taylor to pull wellness out of the “buzzword” category and into real life. They talk about why so many people feel stuck—fatigued, anxious, gaining weight, losing motivation—and why the first step isn’t a perfect plan…it’s being listened to. Jaclyn breaks down what the Your Health Wellness Program offers, how bioidentical hormone replacement therapy works, and why “normal labs” don’t always mean you’re actually okay. This episode is for anyone who’s been powering through, silently struggling, or wondering if feeling better is still possible...
Winning Teams Don’t Just Communicate—They Connect
In this episode, Jamie sits down with Colin Stevens to talk about the difference between communicating and actually connecting. They unpack why teams can look successful on the outside but be disconnected on the inside, how adversity reveals character, and why connection always carries risk. You’ll also learn the two types of respect, the quiet trust-killers that damage teams over time, and the three controllables—effort, attitude, and energy—that determine whether connection grows or dies.
www.YourHealth.Org
The Goal of Communication with Colin Stevens
In this Your Health University episode, Jamie sits down with Colin Stevens, Director of Engagement at Your Health, for a practical and honest conversation about communication—what it is, why it breaks down, and how leaders can immediately improve it. Colin reframes communication as understanding, not just delivery, explains why tone is the packaging that determines whether a message gets opened, and explores how ego blocks empathy in moments of conflict. The episode ends with a simple, powerful challenge: if you want to elevate your career and relationships, start by becoming a better listener.
www.YourHealth.Or...
When the Data Runs Out: How Leaders Decide Anyway
In this episode of the Your Health University Podcast, Jamie sits down with Matt Whitehead, Chief Ancillary Officer at Your Health, to unpack one of leadership’s hardest realities: you rarely have all the information you want when decisions matter most.
Drawing from decades of healthcare leadership experience, Matt explains how early decisions were driven almost entirely by gut, ethics, and urgency—long before real-time data existed. Together, they explore the balance between data and instinct, confidence and humility, decisiveness and recklessness.
This conversation tackles real leadership tension: when waiting causes harm, when momentum matters more...
The Behavioral Health Blueprint with Jimmie Williamson
In this episode of Your Health University, Jamie sits down with Dr. Jimmie Williamson, Chief Behavioral Health Officer at Your Health, to break down why behavioral health belongs inside primary care—not outside it. Jimmie explains how telehealth lowered stigma, how mental health diagnoses (“F codes”) often correlate with frequent ER use, and why Your Health moved from intuition to data-driven referral models using tools like Power BI. They also map the full behavioral health ecosystem—from psych nurse practitioners to therapists to the psych pharmacist—and clarify when and how teams should refer patients for the right level of support...
Do the Thing You Fear: The Death of Fear Is Certain
In the first episode of 2026, Jamie sits down with Colin Stevens, Director of Employee Performance and Engagement, to reframe the new year without falling into the resolution trap. Together they explore why mindset isn’t about ignoring pain—it’s about choosing perspective, focusing on what you can control, and attaching meaning to what you’re pursuing. Colin breaks down why motivation fades, what sustains long-term change, and how building the right environment—including the people around you—can make or break your progress. If you want 2026 to be different, this episode offers a grounded, inspiring blueprint: identify your “why,” embrace...
You Can’t Treat the Body Without the Mind Part 2
Key Takeaways
Everyone can be an investigator: Observing subtle changes in behavior, sleep, decision-making, or life management can reveal early signs of behavioral health needs.Integration matters: Combining behavioral and physical health care improves outcomes, prevents avoidable hospital visits, and reduces overall healthcare costs.Impact beyond the patient: Supporting behavioral health has ripple effects on families, caregivers, and communities, improving overall system well-being.Life transitions are critical points: Changes in living situations, cognitive decline, or significant life events are opportunities for early intervention.Collaboration is key: Cognitive behavioral specialists, nurses, primary care providers, and facility staff must work...You Can’t Treat the Body Without the Mind
Key Takeaways
Behavioral health and physical health are inseparable and must be treated togetherChronic illness often worsens anxiety, depression, and isolation — especially in aging populationsFear and stigma continue to prevent many patients from seeking behavioral health supportIntegrated care teams reduce gaps, improve communication, and catch issues earlierAnxiety and depression can masquerade as “normal aging” but are highly treatableCareful psychiatric medication management improves both emotional and physical outcomesOver-communication across care teams prevents patients from falling through the cracksAddressing behavioral health empowers patients to actively engage in their treatment plansNormalizing behavioral health conversations is essential to long-term recovery and stabilityw...
The Sacred Work of Hospice: Timing, Trust, and Tender Care”
Key Takeaways
1. Hospice isn’t about giving up — it’s about shifting the goal from cure to comfort.
Most misconceptions stem from fear or lack of education. Hospice focuses on maximizing quality of life, not accelerating end of life.
2. Timing matters. Early conversations lead to better experiences.
Families often wait until crisis mode. Subtle changes — fatigue, weight loss, repeated hospitalizations, shifting goals — are early signs to explore hospice.
3. There is an entire team behind every patient and family.
Chaplains, social workers, nurses, CNAs, and physicians work together to support medical, emotional...
Rethinking Hospice Episode 2
 KEY TAKEAWAYS
Hospice isn’t a crisis response—it’s a planned, values-based care transition.Patients are guided into hospice through ongoing conversations with their care team, not sudden decisions.Your Health’s model is uniquely team-based.Clinical teams—NPs, nurses, social workers, CHWs, SSAs—collaborate long before a hospice referral happens.Eligibility is defined by Medicare, but the experience is defined by the patient.Patients choose what services they want: chaplaincy, volunteers, home aides, social work, and moreFamily support is a major part of the program.Hospice helps families avoid panic, emergency room visits, and uncertainty by educating the...Rethinking Hospice At Your Health
KEY POINTS
Your Health is launching a new hospice program to complete the continuum of care.Hospice is not new to leadership—team members have decades of experience.Palliative care and hospice work together:Palliative can continue indefinitelyHospice begins when disease progression reaches an advanced stage and patients choose comfort over curative treatmentHospice helps patients avoid unnecessary ER visits, hospital stays, and stressful care transitions.The new program allows patients to stay with their same care team, maintaining continuity and trust.Eligibility begins with specific diagnoses and a provider’s order, supported by clinical and non-clinical indicators like freq...Beyond the Hype: A Pharmacist's Deep Dive into GLP-1 Drugs and Peptides
In this episode, you will learn:
What are peptides? The basic science of these "small proteins" and how they signal cells to function.GLP-1s Explained: How drugs like Ozempic and Mounjaro were originally developed for diabetes but have gained popularity for weight loss.The Big Picture: Peptides are used for more than just weight loss—Dr. Jones discusses their use in migraines, bone building, and studies for ALS and MS.The Weight Loss Surge: Why obesity and its link to chronic diseases (diabetes, hypertension, high cholesterol) is fueling interest in these drugs.The Critical Component: Why a GL...Your Health Pediatrics Part 2
Key Takeaways
The nurse–mom perspective and emotional realities of pediatric careThe latest guidance on flu, RSV, and COVID-19 vaccines for kidsHow telehealth is giving parents faster, safer access to careWays Your Health Pediatrics supports both employees and familiesWhy family care at home matters now more than everwww.YourHealth.Org
Your Health Pediatrics
Key Takeaways
The why behind Your Health’s expansion into pediatricsMJ’s story of balancing motherhood and leadership in healthcareThe importance of accessible, same-day care for childrenThe growing role of telehealth in family wellnessA look ahead at what parents can expect from Your Health Pediatricswww.YourHealth.Org
Jennifer’s Journey: How Early Screening Saved Her Life
Guest: Jennifer Kistler, Breast Cancer Survivor & Healthcare Professional
Host: Jamie Preston
Topic: The importance of early detection and the emotional resilience of surviving breast cancer
Discussion Highlights:
Life before diagnosis and how unexpected the news wasThe moment she heard the words, “You have breast cancer”Building a strong core of support during treatmentFinding friendship and purpose through shared experienceThe symbolism of ringing the bell and what it truly meansHow her perspective on health and strength has evolvedWhy every woman — even those without symptoms or family history — must prioritize screeningwww.YourHealth.Org
Mission Over Burnout: A Conversation with Matt Whitehead
Actionable Leader Playbook
Name the Drag: Call out when creativity dips and communication splinters.Recognize Specifically: One shout-out a day. Person, behavior, impact.Connect the Dots: Explain what’s changing, why it matters, and how it helps patients.Swap Perspectives: 60–90 minutes of shadowing across roles this month.Remove One Obstacle Weekly: Ask, “What’s in your way?” then clear it.Use a Mission Moment: Share one patient or teammate story each week.www.YourHealth.Org
Pelvic Floor Health & UTI Prevention: What Every Adult Should Know
KEY TOPICS COVERED
What the pelvic floor is and why it’s vital for everyoneThe role of posture, breathing, and stress in pelvic healthCommon misconceptions (like “men don’t have a pelvic floor”)How to strengthen and retrain pelvic floor musclesEmotional barriers and embarrassment around pelvic issuesUnderstanding and preventing recurrent UTIsThe connection between hormones, aging, and bladder healthHolistic prevention strategies: hydration, hygiene, supplementsThe link between pelvic therapy and UTI reductionThe importance of interdisciplinary, at-home carewww.YourHealth.Org
Behavioral Health Is Health (Part 2)
Show Notes (Part 2)
Social media: Risk and mirror—comparison, loneliness, anxiety, and also connection, support, and normalization.Beyond kids: Seniors and adults are just as impacted by overuse and comparison culture.The highlight reel effect: Why staged perfection is harmful, and why authenticity matters.Early intervention: How untreated anxiety/depression can spiral into substance use, homelessness, and justice system involvement.Transformation story: Inpatient care turning someone’s “worst day” into a renewed life in just 10–14 days.Integrated care: Behavioral + physical health must be treated together; consistent touchpoints stabilize outcomes.Call to action: Break the stigma, talk openly, ask questions...Behavioral Health Is Health (Part 1)
Show Notes
Origin story: From pharma to inpatient BH—witnessing 7–10 day transformations.Definition reset: BH includes SUD, PTSD, SMI, and cognitive issues (e.g., dementia).Stigma & seniors: “Toughen up” culture vs. the art + science of psychiatry.By the numbers: Many struggle; only about half receive treatment; rural access gaps.SC lens: A significant share of South Carolinians live with BH conditions; access differs by geography.Double burden for seniors: Depression/anxiety + chronic disease = worse outcomes if untreated.Integration works: More check-ins, coordinated teams, better adherence, fewer ER visits/hospitalizations.Your Health approach: Prevention, integration, outcomes—BH as part of every c...Predictability, Presence, and the Power of Steady Leadership
Key Themes:
Why predictability is just as important as consistency.How leaders act as emotional barometers for their teams.The “Staubism”: Be the anchor, not the stone.Why routines help calm anxiety during chaos.The paradox of consistency vs. adaptability in leadership.Practical ways to be transparent without overpromising.Why leaders need personal outlets to recharge (books, golf, shows, etc.).The ultimate takeaway: Be reliably present.www.YourHealth.Org
Freedom on Wheels: How DME Empowers Patients at Your Health
Episode Notes
Key Points Covered:
The “why” behind starting DME at Your Health: filling a statewide gap in provider resources.Cost vs. impact: how a $20 grab bar can prevent a $100,000 hospital admission.Bathroom safety: 80% of senior falls occur there, yet Medicare labels safety equipment “luxury.”Equipment overview: hospital beds, rollators, wheelchairs, bedside commodes, grab bars, and more.The Parachute Health platform: simplifying orders, cutting delays, and ensuring faster delivery.Success stories: from enabling a patient to bowl again, to helping a woman finally sleep in her bed.Your Health’s 24-hour turnaround goal and regional warehouse setup.Expa...Principles with Purpose Part 2 with Taylor Austin
Episode Notes
Taylor Austin explains why roles should be owned, not just filled.How to bring your full personality into your work without apology.Why being the calm in chaos makes you a better leader and teammate.Practical ways to foster creativity instead of waiting for permission.Why people must always come before processes.The ripple effect of leaving people better than you found them.How integrity lives or dies on follow-up and follow-through.www.YourHealth.Org
Principles with Purpose with Taylor Austin
Episode Notes
Taylor Austin introduces Principles with Purpose—a framework she uses to train and guide her team.Why honesty and transparency aren’t just “nice-to-haves,” but essential foundations for trust.The role of remembering your personal why in navigating the challenges of healthcare and leadership.How showing authentic care impacts not only patients but also culture, reputation, and referrals.The fine line between persistence and annoyance, and how to stay on the right side of it.Why every person deserves their own story—and how to avoid cookie-cutter communication.A bold reminder: healthcare isn’t a competition—it’s about hum...Don’t Tell Me How to Pave My Yellow Brick Road with Matt Whitehead
Episode Notes
Why autonomy, mastery, and purpose still matterHow ego ruins teams (and what to do about it)The myth of the high-performing “lone genius”Culture fit vs. culture add — and why diversity of thought is often overlookedHow to manufacture intentional team connection across remote healthcare settingsThe Halloween video that caused controversy… and paved the way for a teamWhy humility is Matt’s secret leadership weaponFeedback delivery, building trust, and managing strong individual performersWhy “empowered” is the word Matt wants on his leadership tombstonewww.YourHealth.Org
Building Trust in Healthcare PART 2 with Rebecca Dillard
Key Topics Covered:
How word-of-mouth marketing is driven by genuine carePatient comments as fuel for cultural and clinical transformationThe real reason questions about mental health, falls, and bladder control matterCreating new programs like pelvic floor therapy and fall prevention based on CAHPS dataHealth literacy, team specialization, and interdisciplinary strengths at scaleUsing empathy and relationships to make data actionableKey Quotes:
“Data is only good if we use it.”“Trust is marketing. Exceptional care is a billboard people share at dinner.”“Our job is to ask the curious questions patients didn’t even know they needed.”www.YourHeal
Building Trust in Healthcare PART 1 with Rebecca Dillard
Show Notes
1. Episode Highlights
Rebecca Dillard outlines her team’s multi‑year journey: from CAHPS survey awakening to embedding empathy and shared goals in daily care.Learn how internal surveying via text messaging and NPS tracking became foundational to decision‑making.Jamie shares a personal story: how patient experience education helped guide his family to better care and empowered their choices.2. Major Takeaways
Transforming patient experience isn’t a flash in the pan—it’s a cultural rhythm sustained by leadership, data, and values.Trust is the cornerstone: prompt lab calls, respectful staff, and short referr...EQ > IQ: The Real Math of Better Leadership
Episode Notes
Why listening is the most underutilized leadership superpowerThe hidden root causes of burnout (hint: it’s not just overwork)How to give and receive feedback without triggering egoBuilding psychological safety one honest moment at a timeThe surprising reason why emotionally intelligent leaders are the most effectiveRecommended Resources:
Dare to Lead by Brené BrownLeaders Eat Last by Simon SinekThink Again by Adam GrantPodcast: WorkLife with Adam Grantwww.YourHealth.Org
