MGMA Podcasts
Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news with "Week in Review," and gain valuable insights from industry leaders and MGMA members on "Member Spotlight." Don't miss our flagship show, "MGMA Insights," where we...
Looking Beyond Headcount: Rethinking Access, Workflows, and Telehealth with Drs. Pamela Ograbisz and Jamie Threatt
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams has a conversation with Dr. Pamela Ograbisz, vice president of clinical operations at locumtenens.com, and Dr. Jamie Threatt, telehealth program director at locumtenens.com, about the root causes of patient access challenges, optimizing advanced practice providers (APPs), reducing clinician burnout, and the role telehealth can play in expanding capacity. Rather than defaulting to recruitment when wait times grow, they explore how healthcare leaders can uncover workflow bottlenecks, redesign care delivery models, and better align resources to improve both patient and clinician experiences.
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From Burden to Bandwidth: Reducing Administrative Work in Healthcare
On this episode of the MGMA Insights Podcast
Host and senior editor Daniel Williams sits down with Bodla, vice president of field and industry marketing at Oracle NetSuite, for a conversation about administrative complexity, workforce pressures, and how healthcare organizations can use AI to create more capacity across both clinical and operational teams.
Previewing his upcoming MGMA Annual Conference keynote with Seema Verma, executive vice president and general manager of Oracle Health and Life Sciences, Bodla shares why many healthcare leaders are struggling with disconnected systems, growing workloads, and mounting operational demands. He also...
Finding the Human in the Machine — Dr. Michael Blackman on AI, Trust, and Smarter Workflows
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Dr. Michael Blackman, Chief Medical Officer at Greenway Health, to explore the evolving role of AI in medical practices — and why the human element remains essential.
From ambient documentation to clinical decision support, they unpack where AI is delivering real value today, where it still falls short, and how practice leaders can adopt these tools without overwhelming their teams or compromising patient trust.
Key Takeaways:
AI is an assistant — not a replacement. Human oversight remains critical, especially in cl...The $150 Billion Blind Spot in Ambulatory Care That's Hiding in Plain Sight with Michelle Skinner
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams chats with Michelle Skinner, MBA, BSN, RN, chief clinical executive at Teletracking, about the growing complexity of ambulatory care and what it takes to keep patients connected to the right care at the right time. Their conversation explores referral leakage, scheduling inefficiencies, and provider capacity constraints — along with practical ways health systems and practices can improve visibility, streamline operations, and protect both patient access and financial performance.
Key Takeaways
Ambulatory care now dominates the care landscapeMore than 60% of care is de...
Retention Isn’t Optional — Rethinking Physician Recruitment and Long-Term Success with AAPPR CEO Carey Goryl
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams chats with Carey Goryl, CEO of the Association for Advancing Physician and Provider Recruitment (AAPPR), about physician recruitment, onboarding, and — most critically — retention strategies.
Carey shares fresh research insights from AAPPR, highlighting where healthcare organizations are making progress, where gaps remain, and what leaders can do now to build more effective, sustainable retention efforts.
Key Takeaways:
Only about 40% of healthcare organizations report having a formal physician retention strategy, though many are engaging in informal or inconsistent retention activities.A major gap i...Negotiating Beyond the Rate — A Conversation with Kevin Barron on Payer Strategy, AI, and Playing the Long Game
On this episode of the MGMA Insights Podcast Network, host and senior editor Daniel Williams sits down with Kevin Barron, vice president of payer relations at University Health in San Antonio. The conversation explores the realities of payer contracting, from aligning internal priorities to navigating underpayments and denials, along with how integrated contracting and revenue cycle strategies can drive better outcomes.
Barron also shares how AI is reshaping contract review workflows and why relationships — not just numbers — define success at the negotiating table ... with a few fun detours into Spurs basketball and Disney along the way.
Key...
What Behavioral Science Can Teach Healthcare About Patient Follow-Through — A Conversation with Sarah Waters, PhD
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Sarah Waters, PhD, founder of 50 West and a behavioral scientist trained at the London School of Economics. They explore how behavioral science can reshape patient engagement, reduce no-shows, improve medication adherence, and drive meaningful change in clinical outcomes. Sarah shares practical strategies for identifying patient barriers, reframing communication, and designing systems that help both patients and care teams follow through.
Key Takeaways:
Knowing isn’t enough — design for doing: Patients (and clinicians) often know what they should do, but beha...From Fire Hose to Field Guide — A Conversation with MGMA's Cristy Good on Turning Questions into Solutions
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with longtime MGMA leader and senior editor Cristy Good for a wide-ranging conversation about MGMA’s 100th anniversary, the evolution of Ask an Advisor, and how members can better navigate MGMA’s growing library of tools, playbooks, and communities.
Drawing on her background in lab science, practice management, and hospital operations, Good shares how her real-world experience shapes the resources MGMA builds — and how members can use them to solve everyday operational challenges while also prioritizing professional growth and well-being.
Episo...
MGMA DataDive, Done Right: Understanding Provider Compensation with Data Experts Jennifer Sanchez and Liz Gurley
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Jennifer Sanchez and Liz Gurley, data experts at MGMA, to kick off a limited series focused on MGMA data — how it’s collected, how it’s used, and how medical groups can apply it with confidence.
The conversation starts with one of MGMA’s most widely used — and most frequently misunderstood — datasets: MGMA Provider Compensation. Together, they unpack what DataDive is (and isn’t), how benchmarking really works, why percentiles cause so much confusion, and how leaders can use compensation and productivi...
Beyond the “Partnership Track” and What Physicians Expect Now — A Conversation with Tara Ossek and Matt Phillips
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Tara Ossek, Senior Vice President of Recruiting at Jackson Physician Search, and Matt Phillips, Managing Director at City Capital Advisors to examine the growing pressure points reshaping physician partnership models and private practice ownership.
Drawing from conversations with physicians and practice leaders across the country, Tara and Matt discuss why recruiting and ownership strategy can no longer happen in separate silos. They break down what today’s physician candidates actually want from partnership, why vague promises around buy-ins and governance ar...
"More Guts Than Brains" — Resilience, Reinvention, and Lifelong Learning with MGMA Fellow Pat Kroken
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams has a wide‑ranging conversation with Pat Kroken — MGMA Fellow, healthcare communications leader, and competitive powerlifter — about resilience, career reinvention, and the unexpected paths that shape leadership in healthcare.
From books and community learning to recovering from a life‑altering injury and competing on the world stage, Pat shares stories and lessons that resonate far beyond titles or job descriptions.
Episode Takeaways
A lifelong love of reading can become a professional advantage — especially when paired with community discussion and shared perspective...Leading Through Change, Staying Grounded in Purpose — A Conversation with Melanie Stohl, Chair of Minnesota MGMA Board
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Melanie Stohl, director of pediatrics for the Pediatric Service Line at M Health Fairview and current chair of the Minnesota MGMA board. Melanie shares her leadership journey — from revenue cycle beginnings to executive-level leadership — and reflects on guiding teams through organizational transition, community crisis, and ongoing change while keeping patients, staff, and mission at the center of the work.
Episode takeaways
Melanie Stohl’s career path highlights the power of lifelong learning, including earning her bachelor’s degree later in life...Reflecting on 100 Years of MGMA | Leadership, Change, and What Comes Next
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Dave Gans, longtime MGMA leader and historian, and Akash Madiah, MGMA’s acting CEO, to mark a major milestone — 100 years of MGMA. Together, they reflect on MGMA’s origins in 1926, the enduring role of the medical practice administrator, and how the association is positioning itself to support medical practice leaders through the next century of change.
Episode Takeaways
MGMA was founded on a simple but powerful idea — medical practice leaders are stronger when they share challenges, data, and solutions rather t...Thirty Years, One Practice, and a People‑First Mindset — a conversation with practice administrator Tawnya Capps
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Tawnya Capps, CMPE, ACMPE, practice administrator at Colorado Cardiovascular Surgical Associates.
In this MGMA member spotlight, Tawnya reflects on nearly 30 years in the same practice — starting at the front desk and eventually stepping into executive leadership. The conversation explores servant leadership, building trust through empathy, the value of professional networking, and what it means to model resilience and confidence for the next generation.
Episode takeaways
There’s power in growing up inside a practice. Having worked in near...AI by Design in Healthcare: Rethinking the EHR from the Ground Up, with Greenway Health's Dr. Michael Blackman
On this episode of the MGMA Business Insights Podcast, host and senior editor Daniel Williams, sits down with Dr. Michael Blackman, Chief Medical Officer at Greenway Health, to explore how artificial intelligence is moving beyond standalone tools and becoming embedded directly into core healthcare technology platforms. Drawing on his clinical background and health IT leadership experience at organizations like Allscripts, McKesson, and now Greenway, Dr. Blackman shares what an “AI by design” approach really means for medical practices — spanning documentation, operations, revenue cycle performance, and team-based care.
Episode Takeaways
AI has reached a tipping point in real-w...What Practice Leaders Need to Know About Today’s Compliance Risks with Michelle Wright
On this episode of the MGMA Insights Podcast, Host and Sr. Editor Daniel Williams, sits down with Michelle Wright, strategic advisor and board director with more than 30 years of experience across payers and providers.
Michelle shares lessons from her career spanning actuarial science, health plan leadership, provider operations, and board service — offering a candid look at why smart strategies often fail in execution. The conversation explores accountability, governance, and change management in healthcare organizations, emerging compliance and enforcement trends, and Michelle’s deeply personal advocacy work focused on access to care for individuals with profound autism.
Epi...
From Capitol Hill to the Clinic: Incoming MGMA Board Chair Jeff Smith on Burnout, Prior Authorization, and the Future of Care
This episode of the MGMA Insights Podcast opens with Jeff Smith, CEO of Piedmont Healthcare and MGMA’s incoming board chair, delivering testimony before the U.S. Senate Special Committee on Aging. Speaking on behalf of MGMA members, Jeff laid out the real-world consequences of administrative burden — from prior authorization and regulatory pressure to physician burnout, staffing strain, and threats to patient access.
Following the opening testimony, Jeff joins host Daniel Williams, Sr. Editor at MGMA, for a wide-ranging conversation that expands on those themes, exploring what policymakers often miss, how payment and workforce challenges are reshaping inde...
Benefits‑Based Medicine: Rethinking Guidelines, Evidence, and Patient Decision‑Making with Brian Gietzen
On this episode of the MGMA Insights Podcast, host Daniel Williams, senior editor at MGMA, welcomes Brian Gietzen, MD, medical director at Legacy Medical Group, for a thoughtful conversation on a care philosophy his practice calls benefits‑based medicine.
Dr. Gietzen shares how this approach challenges the limits of rigid guideline‑driven care by reframing clinical conversations around evidence and real‑world relevance. Drawing from his experience in internal medicine and geriatric care across southeast Michigan, he explains how a more contextual, patient‑centered dialogue helps patients better navigate treatment choices, preventive care, and questions around risk — without pr...
Succession Planning Done Right, with Bob Bush: Prepare Your Practice Before It’s Too Late
In this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Bob Bush, a seasoned healthcare executive and MGMA leader, to explore one of the most overlooked — and perhaps most critical — aspects of medical practice management: succession planning.
Drawing from decades of experience, Bob shares practical strategies for identifying future leaders, avoiding operational disruption, and building a sustainable organization. The conversation also touches on leadership development tools, lessons learned from real-world failures, and how proactive planning can prevent chaos when key team members leave.
Whether you're leading a large medi...
Women in Healthcare Leadership: Mentorship, Boundaries, and Building Community
In this special MGMA Insights Podcast episode for Women’s History Month, Daniel Williams, senior editor at MGMA and host of the MGMA Podcast Network, speaks with Cheryl Mongillo, Delores McNair and Paola Turchi, facilitators of MGMA’s Women Healthcare Leaders Resource Group. The dynamic conversation explores the realities of being a woman leader in healthcare today, including mentorship gaps, work-life integration, leadership isolation, vulnerability in the workplace, and the importance of creating trusted peer networks.
This episode offers a practical perspective for medical practice leaders looking to strengthen leadership development, build support systems, and create healthier work...
Doing Different Things Differently: Practical Innovation for Medical Practices in an AI‑Driven World with Tucker Bryant
“Google showed me how to innovate. Art taught me how to do it differently.”
On this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams sits down with Tucker Bryant, a former Silicon Valley leader turned poet and keynote speaker, to explore what innovation really means in today’s healthcare environment. As the opening keynote speaker for the MGMA Operations Conference in Charlotte, North Carolina (April 12–14), Bryant brings a fresh and unconventional perspective to leadership — blending lessons from technology, art, and poetry to challenge how organizations think about change.
Together, Williams and Bryant unp...
Healthcare Staffing Transitions: How Leaders Protect Patient Care During Workforce Changes
In this episode of the MGMA Business Insights Podcast, Sr. Editor and Host Daniel Williams is joined by Amy Otto and Kyle Hadley of LocumTenens.com to explore how transition management can help healthcare organizations maintain continuity of care during periods of staffing change.
Together, they unpack why transitions — whether driven by rising subsidies, expiring contracts, workforce shortages, or service line realignment — represent high‑risk moments for patient care, finances, and staff morale. Drawing on real‑world examples from anesthesia and radiology, the conversation highlights how proactive, structured transition management transforms chaos into stability, protects patient access, and posi...
Recruiting Physicians in 2026: Doug Lewis on Changing Expectations and Workforce Strategy
On this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams is joined by Doug Lewis, Vice President of Talent Acquisition at Sentara Health and board member of the Association for Advancing Physician and Provider Recruitment (AAPPR).
This episode explores the continually adapting landscape of physician and provider recruitment — from shifting candidate expectations and family‑centered relocation decisions to compensation strategy, locum tenens pressure, and longer hiring timelines. Drawing on Doug’s frontline recruiting experience and national perspective through AAPPR, this conversation delivers practical insights for medical practice leaders navigating workforce shortages, competition for hard‑t...
17% Moments: Emotional Intelligence and Leadership Under Pressure with Steve Gutzler
On this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams is joined by Steve Gutzler, nationally recognized leadership expert and opening keynote speaker at the 2026 MGMA Financial Conference in Phoenix. This episode explores how emotional intelligence, stress regulation, and self‑leadership determine a leader’s true influence — especially during what Steve calls the “17% moments”: high‑pressure situations when emotions spike, decisions are harder, and leadership reputations are made or broken.
Designed for medical practice leaders, financial executives, and MGMA members, this conversation delivers practical strategies for managing emotional hijacking, leading difficult conversations, sustaining resilience d...
Business Solutions: Cut Practice Costs Without Changing How You Buy with MGMA BestPrice
On this episode of the MGMA Insights Podcast — Business Solutions, Sr. Editor and host Daniel Williams sits down with Casey Benefield, Senior Director of National Account Sales at MGMA BestPrice, and Christy Farrow, Director of Channel Partnerships at HealthTrust.
Together, they unpack how MGMA BestPrice, MGMA’s exclusive group purchasing organization (GPO), helps medical practices of all sizes reduce supply and service costs — often by double digits — without disrupting existing workflows or vendor relationships. From understanding what a GPO actually is to exploring real savings opportunities across clinical and non‑clinical categories, this conversation is designed to help medic...
Crack the Code & Build Trust: Communication Lessons From Undercover Cop Pamela Barnum
This week on the MGMA Insights Podcast, Sr. Editor and host Daniel Williams chats with communication strategist Pamela Barnum, MPA, JD, whose undercover law‑enforcement career and time as a federal prosecutor offer a masterclass in reading people fast. Their conversation dives into those invisible layers of communication: the signals, cues, and micro‑behaviors that shape trust long before words do.
Barnum breaks down her 3D Communication Framework (Display, Decode, Deliver), offering actionable strategies to defuse conflict, sharpen communication, improve team connection, and manage the rise in disruptive behavior in healthcare environments. This episode also previews her keyno...
Building a People‑First Practice: Adaptability, Conflict Resolution, and Better Onboarding with Amy Lafko
On this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams sits down with returning guest Amy Lafko — MGMA consultant, speaker, creator of the People First Method, and author of People First. Amy shares practical, immediately usable strategies for medical practice leaders navigating 2026’s rapidly shifting regulatory landscape, workforce challenges, and rising emotional strain within healthcare teams.
From strengthening adaptability to reinventing onboarding, Amy delivers a toolkit that helps leaders build environments where teams feel supported, patients receive better care, and organizations thrive.
KEY TAKEAWAYS
(00:53) Amy’s healthcare leadership backgrou...The Sneaky Metrics Sabotaging Your Revenue Cycle — and How to Fix Them, with Aaqil Khan
On this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams sits down with Aaqil Khan, RCM consultant at Collectly, to uncover the “sneaky metrics” hiding inside your revenue cycle. These overlooked indicators can quietly erode patient collections, increase costs, and create friction in the patient financial experience.
Aaqil brings deep experience in healthcare administration, Six Sigma process improvement, analytics, and revenue cycle leadership to show practice leaders where the real problems hide — and how to solve them using clearer ownership, automation, better data definitions, and patient‑centric design.
Key Takeaways
[02...Winning the Recruitment Race — Christy Bray on 2026’s New Rules
On this episode of the MGMA Insights Podcast, Sr. Editor and Host Daniel Williams welcomes Christy Bray, MHA, CPRP‑DEI, Chief Customer Officer at PracticeLink and host of the Workforce Wisdom podcast. As MGMA kicks off 2026 with a month‑long focus on workforce issues — recruitment, retention, culture, and onboarding — Christy brings decades of experience in physician and provider recruitment to share what’s changed, what’s trending, and what today’s medical practice leaders must do to stay competitive.
From early‑career job search behavior and shrinking talent pools to recruitment marketing, job board strategy, DEI’s role in matching c...
Recruit Smarter, Retain Longer: A Conversation with Jessica Minesinger on Building Belonging from Day One
In this episode of the MGMA Insights Podcast, Sr. Editor and Host Daniel Williams chats with Jessica Minesinger, founder and CEO of Surgical Compensation and Consulting, about some of the most pressing challenges facing medical practice leaders in 2026. From physician shortages and recruitment hurdles to compensation transparency and organizational culture, Jessica shares actionable strategies to help practices attract and retain top talent while fostering trust and engagement.
If you’re a medical practice leader looking to start the year strong, this conversation is packed with insights you can put into practice today.
Key Takeaways
[02:19] Ph...MGMA Insights Podcast Best of 2025: Staffing, Technology, and Well-Being in Medical Practice Management
In this special New Year’s Eve episode of the MGMA Insights Podcast, host Daniel Williams looks back at three of the most impactful conversations from 2025. These highlights focus on the biggest challenges and opportunities facing medical practice leaders today:
Finding and keeping good people through strategic recruitment and retention.Choosing tools and technology that solve real problems without adding complexity.Supporting clinician and staff well-being to prevent burnout and improve care.Whether you’re revisiting these discussions or hearing them for the first time, you’ll find actionable insights to help you build a stronger, more resili...
Leading with a Go-Giver Mindset: How Collaboration and Mentorship Can Drive Success in Medical Practice Management
In this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams talks with Carol Ittig, MBA, FACMPE, Practice Administrator at Children’s Orthopedics and Scoliosis Surgery Associates in St. Petersburg, Florida. Carol shares her journey from healthcare administration student to influential leader, and how adopting a go-giver philosophy has shaped her approach to leadership, mentorship, and innovation.
Key Takeaways
[03:35] Carol’s Path to Healthcare LeadershipCarol’s career pivot and how early experiences in patient care sparked her passion for health care leadership. [07:35] Why Networking is Non-Negotiable
How leveraging MGMA and other pr...
Building Resilient Teams in Rural Healthcare: Lessons from Anthony Schirer, Cheyenne OBGYN
In this episode of the MGMA Insights Podcast, host Daniel Williams reconnects with Tony (Anthony) Schirer, executive director of Cheyenne OBGYN and long-time MGMA member. Tony shares his journey into healthcare, the evolving role of technology in medical practices, and practical strategies for tackling staffing challenges in rural settings. The conversation also explores MGMA membership benefits, mentorship programs, and the value of professional networking.
Key Takeaways
Tony explains how his career began in hospital finance and evolved into practice administration, driven by regulatory changes like the Stark...
Leveraging AI Solutions to Modernize Prior Authorization in Medical Practices, with Dr. Paola Ballester
In this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams sits down with Paola Ballester, MD, pediatric hospitalist, medical director for utilization management, and senior physician advisor at a large, freestanding academic children’s hospital and regional pediatric referral center. Dr. Ballester is also the co-founder of EasyPA, an AI-driven platform designed to streamline prior authorization processes. Together, they explore how medical practices can tackle administrative burdens, leverage technology, and prepare for upcoming regulatory changes — all while improving patient access to care.
Key Takeaways
02:45 Dr. Ballester’s Unique JourneyFrom insurance claims...
Finding Hidden Revenue and Building Human Connection: A Conversation with Jimmie Richmond of Banner Health
On this episode of the MGMA Insights Podcast, host Daniel Williams, Senior Editor at MGMA, sits down with Jimmie Richmond, MPH, CHFP, CMPE, CPC, Financial Analysis Consultant at Banner University Medical Center. Jimmie is both a longtime MGMA member and a volunteer on MGMA’s new Human Resources & Compliance Advisory Board.
Daniel and Jimmie explore the modern challenges facing medical practices — from unbilled revenue recovery to workforce shortages, patient access, remote work, and how leaders can weave compassion, communication, and connection into their operations. They also discuss the power of professional community through MGMA’s Book Club and ad...
Mentorship, Retention, and Growth: Insights from Physician Practice Management with Allen Alongi
In this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams speaks with Allen Alongi, MBA, PMP, SSGB, Physician Practice Manager at Northside Hospital in Marietta, Georgia, and one of the newly appointed members of MGMA’s Human Resources and Compliance Advisory Board. Allen shares his journey from patient to healthcare leader; his passion for writing, reading, and mentorship; and strategies for building resilient teams in a challenging healthcare environment.
This conversation offers practical solutions for medical practice leaders and MGMA members looking to strengthen their teams, improve operations, and foster professional growth.
K...
A New Era of Clinical Information Exchange: What Practice Leaders Need to Know About TEFCA and QHINs
In this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams speaks with Justin McMartin, Director of Product Innovation at Surescripts, about one of the most important developments in U.S. healthcare interoperability: TEFCA and Qualified Health Information Networks (QHINs). They dig into what TEFCA is (and isn’t), how QHINs operate, what Surescripts is doing as a newly approved QHIN, and — most importantly — how practice leaders can use these tools to improve clinical decision-making, streamline workflows, reduce prior authorization pain, and support value-based care.
Justin’s insights translate a deeply technical topic into clear, p...
Empowering Healthcare Leaders: Delores McNair on Mentorship, Authenticity & the Power of “We”
In this inspiring bonus episode of the MGMA Podcast, recorded live at the 2025 MGMA Leaders Conference in Orlando, Senior Editor Daniel Williams sits down with Delores McNair—speaker, mentor, and longtime MGMA leader—who brings her trademark energy and authenticity to a conversation about leadership, mentorship, and human connection in healthcare.
Delores McNair shares what fuels her continued engagement with MGMA, from mentoring and speaking to leading the MGMA Book Club community. She reflects on the power of authentic leadership, the importance of diversity and inclusion, and why MGMA conferences offer more than education—they build connection.
H...
A Rural Healthcare Leadership Journey with Macy Dotty, 2025 MGMA Future Five Honoree
In this episode, Sr. Editor and host of the MGMA Insights Podcast, Daniel Williams, MBA, MSEM, sits down with Macy Dotty, Clinic Director of Interventional Pain, Neurology, Urology, and Visiting Specialists at Cuyuna Regional Medical Center in Crosby, Minnesota — and one of MGMA’s 2025 Future Five Award winners.
Macy shares her unconventional entry into healthcare during the early days of COVID, how growing up in rural Minnesota shaped her leadership approach, and how her team cut wait times from 54 days to just over 10 without adding staff. She also reflects on what it means to be honored as a Fu...
Qatar to Orlando: Maryann Kawaksheh on Global Healthcare, AI & Leadership MGMA 890 subscribers
In this bonus episode of the MGMA Podcast, recorded live at the 2025 MGMA Leaders Conference in Orlando, Senior Editor Daniel Williams speaks with Maryann Kawaksheh, who traveled all the way from Qatar to attend.
Maryann shares her remarkable journey from Alabama to Qatar, where she helped build a greenfield hospital from the ground up. She discusses the similarities and differences between U.S. and international healthcare systems, how benchmarking and MGMA membership have been vital to her work abroad, and why networking is her biggest takeaway from the Leaders Conference.
Key themes from this episode:<...
