Telecom Reseller / Technology Reseller News

Jose Alfonso discusses how Voiceware.AI is helping channel partners move beyond commodity VoIP services with customizable AI voice agents for small and midsize businesses.

by Doug Green

Voiceware.AI is targeting MSPs, resellers and channel partners with iGentrix, an AI voice agent platform designed to help businesses answer every call while creating new opportunities for partners to deliver customized communications solutions.

In this Technology Reseller News (TR) podcast, Jose Alfonso of Voiceware.AI discusses the company’s approach to Voice AI, combining its experience in VoIP, contact center services and communications integration wi...

LeapXpert co-founder Avi Pardo discusses integrating WhatsApp with Webex, bringing customer conversations under enterprise governance and creating new opportunities for AI and channel partners.

by Doug Green

LeapXpert is bringing WhatsApp messaging directly into Webex, allowing businesses to communicate with customers on their preferred messaging platform while maintaining enterprise security, compliance and control over conversation data.

In this Technology Reseller News (TR) podcast, Avi Pardo, co-founder of LeapXpert, discusses the company’s new integration, announced around Cisco’s partner conference, and the opportunities it creates for Webex partners and MSPs.

Pardo desc...

Cisco’s Jason Pernell discusses AI readiness, security, distribution and new growth opportunities for SMB and mid-market partners.

By Doug Green

Cisco is expanding its partner-led strategy to help small and midsize businesses navigate AI, security and network modernization while creating new opportunities for channel growth.

In this Technology Reseller News (TR) podcast from Cisco Partner Summit in Vancouver, B.C., Kevin Beatty speaks with Jason Pernell, Vice President of Worldwide Mid-Market and Small Business Sales at Cisco, about simplifying technology adoption and improving partner profitability.

“We’re partner led, and we’re...

Carlos Pereira and Kevin Beatty discuss how Cisco IQ is helping partners identify security risks, manage customer infrastructure and create new services powered by AI.

by Doug Green

Cisco is giving partners new ways to turn network intelligence into customer value, combining AI-driven insights, security assessments and infrastructure management with opportunities to deliver their own branded services.

In this Technology Reseller News (TR) podcast from Cisco Partner Summit, Kevin Beatty speaks with Carlos Pereira, Chief Architect of Customer Experience at Cisco, about Cisco IQ and the company’s expanding AI strategy for partners.

Chris Maj and Michael White discuss Asterisk, FreePBX, Voice AI and the growing interest in hybrid communications.

by Doug Green

Is telecom entering a post-cloud era? Not exactly, but businesses are reconsidering cloud-only voice deployments as AI creates new opportunities for open source communications.

In this special Technology Reseller News (TR) and Cloud Communications Alliance (CCA) podcast, Chris Maj and Michael White of Sangoma discuss the resurgence of Asterisk and FreePBX, growing interest in data ownership and the role of open source in Voice AI.

Asterisk is increasingly serving as a...

Chantel Cary of Oracle Communications discusses how AI-native operations can transform carrier networks, customer experience and revenue generation.

by Doug Green

Telecom carriers have spent decades accumulating vast amounts of customer and network data. Now, AI offers an opportunity to turn that information into real-time decisions, more personalized services and new revenue.

In this Technology Reseller News (TR) podcast, Chantel Cary, Head of Product Marketing at Oracle Communications, explains the company’s vision for the Autonomous Telco—an AI-native operating model that extends automation and intelligence across the entire carrier business.

“The pr...

In the third video of his Dirty Little Call Center Secrets series, Kongusto founder Joel Ciniero explains why customers get put on hold so often, and why the reasons behind it rarely show up in a client’s reports.

“Every call center agent knows their shield, the all-powerful button, is the hold button,” says Joel Ciniero. He describes “strategic hold times” as a routine part of call center life, and he points to three reasons an agent might reach for it.

The first is multitasking. Agents are often asked to take notes while the customer is still o...

Central AI CEO Karan Kanwar demonstrates how intelligent voice agents can manage customer interactions, integrate with enterprise systems and seamlessly transfer callers to human agents when needed.

by Doug Green

What happens when an AI voice agent can answer a call, verify insurance, schedule a medical appointment and switch languages in the middle of a conversation? And what happens when a customer still wants to speak with a real person?

Those questions are at the center of this Technology Reseller News podcast featuring Karan Kanwar, CEO of Central AI and Wing Assistant. In...

AI voice agents are transforming contact centers, but enterprises face a new challenge: proving these systems work reliably, securely and compliantly across global networks.

by Doug Green

“We’re about to enter its golden age.”

That is how Liam Dunne, Co-founder and CEO of Klearcom, describes the future of voice communications as agentic AI transforms the contact center industry. In this Technology Reseller News podcast, Dunne makes a compelling case that voice AI represents far more than another wave of automation. It is a fundamental change in how enterprises communicate with customers, how human...

SecureConf President Herb Levitin discusses a fully branded, browser-based web conferencing platform designed to give MSPs, telecom providers and SaaS companies greater control over security, customer relationships and recurring revenue.

by Doug Green

“We’re offering the provider license for free.”

That’s the headline from Herb Levitin, President of SecureConf, who joined Doug Green, Publisher of Technology Reseller News, to discuss a new opportunity for MSPs, telecom operators and software-as-a-service providers heading into 2027. SecureConf has developed a private-label web conferencing platform that allows providers to offer conferencing services under their own brands, on their...

From customer support and onboarding to digital engineering, .ppl Solutions offers MSPs a way to expand capabilities, improve service and control costs. by Doug Green “Scaling is complex sometimes, and sometimes expensive also.” That is the challenge Joey Lianko, Co-founder and COO of .ppl Solutions, Inc., is helping technology and communications companies address. Speaking with Doug Green, Publisher of Technology Reseller News, as part of TR's Crexendo UGM 2026 podcast coverage, Lianko discussed how his Philippines-based company builds dedicated teams that help service providers and MSPs expand their operations without the complexity and expense of developing every capability internally. Founded in late...

From code freezes and load testing to doorbuster inventory challenges, Hanuman Gali discusses the technical and operational steps retailers need to take before peak shopping season. by Doug Green “Peak doesn't start on Black Friday.” That is one of the central messages from Hanuman Gali, Senior Technical Architect, in the second episode of Technology Reseller News' multipart series on preparing IBM Sterling Order Management System (OMS) environments for peak retail demand. Speaking with Doug Green, Publisher of Technology Reseller News, Gali explains why successful Black Friday and holiday operations depend on decisions made months before customers begin shopping. Building on the...

Live from Crexendo UGM 2026: Copulo CEO Jason Flanigan discusses Caller IQ, simplifying CRM integration, and a session-based pricing model designed for service providers. by Doug Green “We're bringing information, real information, and a customized experience from each of those multiple CRM platforms and presenting that to the user.” That is how Jason Flanigan, CEO of Copulo, describes the company's approach to solving a longstanding challenge for communications service providers: connecting fragmented customer information and delivering it where it is needed most. Speaking with Technology Reseller News at Crexendo UGM 2026 in Austin, Flanigan discussed Copulo's new platform, its integration with the Crex...

In the second video of his Dirty Little Call Center Secrets series, Kongusto founder Joel Ciniero explains why customers so often get passed to someone else mid-call, and what it can mean for the businesses paying for the service. Most people who have called a support line know the moment. The conversation seems to be going well, then the agent suddenly says they need to place you on hold or escalate the matter. According to Joel Ciniero, that handoff is not always about the problem at hand. He calls it “the art of the soft transfer,” and he says many call...

National Retail Solutions: Black Friday Opens New Revenue Opportunities for MSPs and Channel Partners, Podcast Going Local  Helping independent retailers compete while creating new opportunities for technology partners. by Doug Green “It's important that you shop locally, but you could still shop conveniently by shopping locally.” That is the message from Elie Katz, CEO of National Retail Solutions (NRS), in this Technology Reseller News (TR) podcast. As Black Friday approaches, Katz discusses how technology can help independent retailers compete with national chains while creating new revenue opportunities for MSPs, channel partners, and independent sales professionals. Helping Independent Retailers Compete Neighborhood store...

Digi International Launches EX61 Cellular Extender, Creating New Opportunities for Channel Partners, Podcast 5G adoption, network resilience and enterprise connectivity open new opportunities for MSPs, MSSPs and technology resellers. by Doug Green “There’s a huge opportunity right now for the channel to go educate and be the subject matter experts for their customers.” That is the message from Dane Surkamer, Vice President of Global Channel Sales at Digi International, as the company introduces its new EX61 cellular extender. In this Technology Reseller News (TR) podcast, Surkamer discusses enterprise 5G adoption, network resilience and the expanding opportunities for channel partners. Bringi...

In the opening video of his Dirty Little Call Center Secrets series, Kongusto founder Joel Ciniero says the most important parts of an outsourcing relationship are the ones that never appear on a dashboard. Joel Ciniero has spent more than 16 years in the call center industry, and he has seen it from every side. “I’ve been a client, I’ve been a manager of call center teams and today I’m actually an owner of call center in Latin America,” he says. He also lived outside the United States for almost nine years and worked shoulder to shoulder with the agents...

Quest Technology Management Podcast: Moving Beyond Vendor Fatigue to Become an Execution Partner by Doug Green, Technology Reseller News  Cybersecurity threats continue to multiply, but so does customer fatigue with the endless cycle of vulnerabilities, patches, and new security products. For MSPs and channel partners, the opportunity may lie in changing the conversation from selling technology to delivering measurable business outcomes. In this Technology Reseller News podcast, Adam Burke, Vice President of Quest Technology Management, discusses how emerging security vulnerabilities, including recent PHP-related concerns, are contributing to vendor fatigue across the IT industry. Burke explains Quest's approach to becoming an "e...

Crexendo and Ozonetel: Turning Conversations into Business Intelligence with AI, Podcast by Doug Green “An infinitesimally small part of that data is analyzed.” That observation from Jon Almond, Ecosystem Technical Sales Specialist at Crexendo, captures a significant opportunity for communications providers and their business customers. Every day, organizations conduct thousands of customer conversations, generating valuable information about customer satisfaction, revenue opportunities, operational problems, and potential customer churn. Yet most of that information remains untapped. In this Technology Reseller News podcast, recorded live at Crexendo's annual User Group Meeting (UGM) in Austin, Texas, Almond discusses how Crexendo partner Ozonetel is using arti...

Crexendo Surpasses 8 Million Users, Unveils NetSapiens Flow at UGM 2026, Podcast by Doug Green “It’s not a new version. It’s a new platform.” That was how one partner described NetSapiens Flow, the major modernization of Crexendo’s communications platform, according to Jon Brinton, speaking from the company’s 2026 User Group Meeting (UGM) in Austin, Texas. In this Technology Reseller News podcast, Brinton discusses Crexendo’s continued growth, its expanding partner ecosystem, and the new technology designed to help service providers and MSPs compete in a rapidly evolving UCaaS market. Crexendo recently surpassed 8 million users on the NetSapiens platform, up from 1.7 milli...

Tango Networks Expands Mobility Opportunities for Crexendo Partners at UGM 2026, Podcast by Doug Green Tango Extend brings native mobile communications, AI capabilities and new revenue opportunities to the NetSapiens ecosystem. “The next component of this is bringing a fully integrated mobile offering,” says Brian Cassano, Vice President of Channel Success, Americas, at Tango Networks. At Crexendo UGM 2026 in Austin, Texas, Technology Reseller News spoke with Cassano about how Tango Networks is helping service providers extend unified communications to mobile workers, create new revenue streams and bring the benefits of AI and business communications to the devices employees already use. For Crex...

Bandwidth at Crexendo UGM 2026: Why Next Generation 911 Is a Critical Issue for Service Providers, Podcast By Doug Green “Everybody wants to know it's there. They want to have the security that they can call 911 and get help immediately. But they just want it to work.” That observation from Robin Erkkila, Emergency Services Solutions Engineer and Architect at Bandwidth, captures one of the telecommunications industry's most important and often overlooked responsibilities: making sure emergency calls reach the right people, with the right information, when every second counts. In this Technology Reseller News podcast, recorded live at Crexendo's NetSapiens User Group Meeting (UGM...

Vested Networks: Rebuilding Telecom from the Ground Up, CCA Podcast By Doug Green “We have to rebuild the infrastructure from the ground up.” That’s the message from Evan Huff of Vested Networks, a cloud communications provider that believes the telecom industry needs more than new applications and AI-powered features. It needs fundamental changes in how voice services are delivered, supported and maintained. In this special Cloud Communications Alliance (CCA) and Technology Reseller News (TR) podcast, Huff discusses how Vested Networks is approaching business communications differently, combining its own carrier infrastructure with white-glove customer service and a commitment to solving proble...

In his Wisdom From The Patio video series, Kongusto President & founder Joel Ciniero shares what he took away from people who work in the open: when help is miles away, creativity starts with what is already in hand. According to Joel Ciniero, people who work out in the open, ranchers in particular, are incredibly creative. The reason is simple. There isn’t much around them to rely on. “You don’t have a lot of things around you when you’re trying to fix a fence and you’re 20 miles from your home base,” he says, “or you get a flat tire and...

In his Wisdom From The Patio video series, Kongusto President & founder Joel Ciniero makes the case for hiring drive and attitude over a résumé full of someone else’s habits. When a company needs to fill a role, the pull is often toward the gunslinger, says Joel Ciniero. This is the seasoned expert who walks into town and shoots whatever target you point them at. Ciniero admits the appeal. “It will be on target, it will be delivered timely, and it’ll be done with one bullet.” The catch, he explains, is what comes with them. “Gunslingers come with a lot of bag...

In his Wisdom From The Patio video series, Kongusto President and founder Joel Ciniero explains why finding great candidates is a different job from running a great business, and why many companies are better off hunting in someone else’s territory. Most companies, Joel Ciniero says, are built to deliver their services in a way their customers like and enjoy, and that is the work they do best. Finding good candidates is another story. “What you’re not built to do is go find good candidates,” says Ciniero. He compares it to hunting. “If you want to be really good at rabbit...

In his Wisdom From The Patio video series, Kongusto President and founder Joel Ciniero argues that all-remote work may be quietly costing companies their culture and young professionals their career growth. When every employee works from home, says Joel Ciniero, something is lost. “Whatever that corporate culture is, is dying slow.” Culture, he points out, isn’t something anyone formally teaches. “In all my years, I’ve never worked at a company where they said we’re teaching corporate culture 101,” Ciniero says. “Corporate culture is learned in the hall, in the lunch, by the coffee machine.” It also comes from watching another p...

Joel Ciniero challenges entrepreneurs to stop thinking small in a big market. One percent of $150 billion is $1.5 billion. Sounds like a pretty good business plan, doesn't it? Not to Joel Ciniero. The President and Founder of Kongusto has a name for the thought process that look at a massive industry and say, "If we could just capture 1% of that market, we'd be rich!" He calls it The 1% Fallacy. Ciniero uses the $150 billion U.S. outsourcing industry to make his point. It's easy to get excited about the numbers. After all, who wouldn't want a billion-dollar business? But there's a problem w...

In his Wisdom From The Patio video series, Kongusto President and founder Joel Ciniero describes the culture he expects from his team: bring solutions, own the outcome together, and keep going even when winning is off the table. According to Joel Ciniero, what great business people do is solve problems. It’s a standard he applies to his own team. “I always expect you to bring a potential solution to the problem, no matter how crazy it is,” he says. A problem that arrives without any attempt at a solution isn’t what he’s looking for. The second half of that ex...

In his Wisdom From The Patio video series, Kongusto founder Joel Ciniero answers a simple question, “what does Kongusto do?”, and explains why the label alone doesn’t tell the story. Ask Joel Ciniero, President and Founder of Kongusto, what his company does, and the quickest answer is also the least interesting one. “I say we’re a call center, it’s not very compelling,” he acknowledges. So he starts with what the company believes. “At Kongusto, we believe that great people build great companies, and we believe that premium human capital is the ultimate competitive advantage.” In Ciniero’s view, that belief se...

By Doug Green “The best survey is the one you don’t have to send.” In this Technology Reseller News podcast, John Moses, Vice President of Member Experience at Oura, explains how the company is using AI to develop a new customer experience metric called TCX — Total Customer Experience — designed to measure service quality continuously rather than relying primarily on traditional surveys. Oura is best known for its wearable ring, but Moses says the company also sees itself as a membership and healthcare business. Customers wear the device throughout the day, interact frequently with the Oura app and rely on the platfo...

In his Wisdom From The Patio video series, Kongusto President and founder Joel Ciniero uses a simple race analogy to explain why comfort may be a business’s most dangerous habit. When people watch a race, they remember the first-place winner, says Joel Ciniero, but they also remember the competitor who fails spectacularly right at the end. What they rarely remember is everyone in between. “You never want to finish in the middle,” Ciniero says. “Nobody remembers the people in the middle.” For Ciniero, the same rule applies to business. “You never want to be caught in death by mediocrity,” he warns. The...

By Doug Green “There’s still value in these devices — and there’s still data that has to be protected.” In this special Technology Reseller News and ITAD Association podcast, Malik Notta and A.J. Jamal of Elite Supply Chain Solutions discuss the growing opportunity around mobile device recycling, data destruction and asset recovery for enterprises, carriers and channel partners. Elite Supply Chain Solutions works with used and end-of-life mobile devices, including phones that may still have resale value as well as damaged devices that can be repaired, harvested for parts or responsibly recycled. The company has worked with major wireless c...

By Doug Green “RCS isn’t just SMS 2.0. It changes what businesses can actually do inside a message.” In this Technology Reseller News podcast, Dave Boddington of Infobip discusses how Rich Communication Services is changing both the technical and commercial realities of business messaging — and why RCS is becoming a much more important part of omnichannel customer engagement. Infobip is an AI-native communications platform supporting channels including messaging, voice and email, along with an expanding software and AI orchestration stack. Boddington says RCS differs fundamentally from SMS because it is delivered over IP and supports much richer experiences. That includes branded...

In his Wisdom From The Patio video series, Kongusto founder and President Joel Ciniero argues that companies that treat outsourcing as a cost play are setting the wrong expectation from day one. Say the word “outsourcing” to most business owners, and the first thoughts are usually cheap and low quality. According to Joel Ciniero, that assumption shapes how many companies move forward, and it’s where the trouble begins. At first, Ciniero says, the approach seems to work. “It works fine until you stand up and the full weight of your scaling, your product, your customers all come to bear on your...

By Doug Green “You can work from the AI you already use instead of jumping between portals.” In this Technology Reseller News podcast, Daniel Rosenrauch of Viirtue discusses the launch of Viirtue MCP, a white-label Model Context Protocol server designed to connect AI platforms such as ChatGPT, Claude, Codex, Grok and Gemini directly to the Viirtue communications environment. MCP, or Model Context Protocol, is an open standard that allows AI systems to connect with outside tools and data. For Viirtue partners and customers, that means an AI assistant can pull communications data, analyze activity and increasingly take action without requiring the...

By Doug Green “We’re growing through our partners, and that partner community is what made eight million users possible.” In this Technology Reseller News podcast, Jon Brinton of Crexendo discusses a major milestone for the NetSapiens platform: more than eight million active users, reached roughly five years after Crexendo and NetSapiens came together. Brinton says the platform had fewer than 1.75 million users at the time of the merger. Since then, the user base has more than quadrupled, driven largely by the service providers and licensees building their own offerings on NetSapiens. Today, the platform supports roughly 250 service providers globally. Brinto...

By Doug Green “The OMS may make the right decision, but if the runway is blocked, the plane still can’t land.” In this Technology Reseller News podcast, solutions architect Hanuman Gali discusses a problem retailers often underestimate heading into Black Friday and the holiday season: peak failures frequently happen between systems rather than inside the order management system itself. Gali says retailers should think of peak season as a period stretching from early October through early January, with individual companies running promotions at different points depending on sales goals and inventory. The order management system may sit at the center...

In his Wisdom From The Patio video series, Kongusto President and founder Joel Ciniero explains why leaders who focus on trimming expenses may be overlooking the one lever that actually moves a business forward. When a company is struggling, the first instinct is often to open the P&L and start cutting. But according to Joel Ciniero, that instinct has a limit, and he saw it firsthand while working in mergers and acquisitions. When you take over a troubled company, Ciniero explains, some costs simply can’t be cut. “You can save money by getting rid of your telephone system, but...

By Doug Green The latest technology isn't always the greatest competitive advantage. Sometimes, it's the ability to keep customers running when something goes wrong. In this Technology Reseller News podcast, Doug Green speaks with Peter Siler, sales manager at Leaseweb USA, about the company's article, “Reliability Is the New Innovation.” Their conversation explores why reliability, resilience, and predictable infrastructure costs are becoming increasingly important for managed service providers. Siler explains the distinction between uptime and true resilience. While uptime measures service availability, resilience addresses what happens when infrastructure fails, including how quickly systems recover and whether services can continue operating acro...