Telecom Reseller / Technology Reseller News

By Doug Green

“Everything is fighting for your attention.”

In this episode of the Technology Reseller News podcast, Doug Green speaks with Gerry Christensen, trusted industry strategist at ICA AI, about the future of business-to-consumer communications, AI-powered voice solutions, and how enterprises, carriers, MSPs and channel partners can prepare for a post-agentic AI communications environment.

Christensen says ICA AI is focused on making it easier for consumers and businesses to engage with the calls and messages they actually want, while filtering out the unwanted traffic. The company uses AI, including deterministic AI, to help...

By Doug Green

“AI can be perfect, but it can’t care.”

In this episode of the Technology Reseller News podcast, Doug Green speaks with Dan Rochon, author of Teach to Sell: Why Top Salespeople Never Sell and What They Do Instead, about trust, influence, and why the best sales conversations begin with teaching rather than pitching.

Rochon says Teach to Sell is about ethical influence. For MSPs, service providers, technology resellers, and channel partners, that means moving beyond product-first selling and becoming a guide who helps customers understand their own needs, problems, and de...

By Doug Green

“We want everybody to be a spam reporter.”

In this special Cloud Communications Alliance and Technology Reseller News podcast, Doug Green speaks with Alex Quilici, CEO of YouMail, about the launch of the National Spam Reporting Center, a new consumer-facing resource designed to make it easier to report spam, scam calls, robotexts, and other suspicious communications.

The new site, spamreporters.com, is intended to give consumers one simple place to report unwanted or fraudulent communications. Quilici says the problem today is confusion. If a consumer receives a text, robocall, or emai...

Expereo: Enterprises Are Racing Into AI, But the Network Still Has to Carry the Load, Podcast, “AI is no longer a debate. Enterprises are already using it. The question now is whether the network is ready to support what comes next,” says Marek Wasilewski of Expereo

@Doug Green

“AI is no longer a debate. Enterprises are already using it. The question now is whether the network is ready to support what comes next,” says Marek Wasilewski of Expereo.

In this Cisco Live 2026 podcast, Doug Green speaks with Marek Wasilewski of Expereo about the company’...

Network Is Hot Again: Stackpane’s Sarbjeet Johal on Cisco Live, AI Infrastructure and Systems Economics, Podcast, Johal brings a unique mix of technical, business, and economics experience to the discussion

@Doug Green, Publisher, Technology Reseller News

“The network is hot again because a lot more data is traversing on it, and a lot more data will traverse on it,” says Sarbjeet Johal of Stackpane.

In this Technology Reseller News podcast, Doug Green speaks with Sarbjeet Johal, Founder and CEO of Stackpane, technology analyst, cloud strategist and go-to-market specialist, about why the network has mo...

By Moshe Beauford

We sat down with Jake Wilcox, Omni-Channel Solutions Architect at Geisinger, to discuss the critical role of context in delivering exceptional customer and patient experiences. Wilcox explained how organizations can reduce friction by ensuring information flows seamlessly across departments and touchpoints, enabling more personalized and efficient interactions. The conversation also examined the business impact of disconnected experiences, the risks friction poses to customer satisfaction and organizational performance, and key considerations for deploying AI-powered solutions in healthcare and other highly regulated environments.

By Moshe Beauford

In this episode, Dan Belanger, President of the Americas at NiCE, reveals how strategic partner enablement drives success in the technology channel. He shares NiCE’s go-to-market approach, emphasizing how equipping partners with the right tools, preventing overlap, and aligning sales teams creates scalable growth across the Americas.

By Moshe Beauford

At NiCE World 2026, Moshe Beauford, Technology Editor at Technology Reseller News, sat down with Justin Robbins, CEO and Founder of Metric Sherpa, for a wide-ranging conversation on the evolving role of AI in customer experience and decision-making process during the technology purchasing phase. Robbins shared insights into his entrepreneurial journey, the growth of Metric Sherpa, and his participation at the event. The discussion explores the current state of AI adoption, practical implementation challenges, strategies for evaluating AI investments, and how organizations can make smarter technology purchasing decisions in an increasingly crowded market.

By Doug Green

“We’re absolutely on the path, and we’re not talking five, six, seven years. We’re talking in the next 18 to 24 months.”

In this episode of the Technology Reseller News podcast, Doug Green speaks with Josh Kindiger, COO and co-founder of Grokstream, about the company’s new L1 Agent and what it means for the future of AI-driven network and IT operations.

Grokstream is the company behind Grok, an AI-powered predictive agent platform for network and IT operations. The platform comes out of the event intelligence and AIOps space and is desig...

By Doug Green

“AI is generating code, but it’s not generating secure code.”

In this episode of the Technology Reseller News podcast, Doug Green speaks with Jonathan Kozimor, Vice President of Channel Americas at Checkmarx, about the company’s next-generation SAST engine and the growing opportunity for MSPs and channel partners in application security.

Kozimor says software development has changed dramatically. Developers are producing more code, AI is accelerating that process, and traditional security models are struggling to keep up. The old approach of writing code, scanning it, and fixing issues later is no lo...

“Trust is built through very small moments,” says Julie Thiel of TTS Company.

In this Telecom Reseller podcast, Doug Green speaks with Thiel about how MSPs, channel partners and growing technology businesses can strengthen leadership, retention and performance through everyday interactions with employees.

Thiel says HR is often misunderstood as paperwork, compliance or “the fun police.” In reality, she says, effective people practices are about leadership and helping businesses grow. For smaller entrepreneurial companies, that means building trust with employees through regular conversations, follow-through, recognition and simple moments of human connection.

The discussion focuses...

“If you’re not moving forward, you’re moving backwards,” says Elie Katz, CEO of National Retail Solutions.

In this Telecom Reseller podcast, Doug Green speaks with Katz about National Retail Solutions, its relationship with IDT, and the continuing opportunity for telecom resellers, MSPs and channel partners to serve independent retailers.

Katz explains that National Retail Solutions was built to help independent merchants gain access to the tools they need to compete, including point-of-sale systems, credit card processing, cash advance, payroll and related business services. The company now serves more than 35,000 locations.

Katz says NRS...

“If your AI agent failed today, would you know before your customers do?” asks Sophie Cheng, Chief Marketing Officer at Sinch.

In this Telecom Reseller podcast, Doug Green speaks with Cheng about Sinch’s new research on what the company calls the “AI production paradox.” While many enterprises have moved beyond AI pilots, the bigger challenge is keeping AI agents reliable once they are live.

Cheng says Sinch surveyed more than 2,500 global enterprise executives and found that 62% already have AI programs in production. But 74% also reported having to roll back a live AI agent because of operati...

“What this industry needs is a fundamentally different approach, not probabilistic, deterministic,” says Gerry Christensen, Plus Trusted Industry Strategist at ICA AI.

In this Telecom Reseller podcast, Doug Green speaks with Christensen about ICA AI’s Plus Trusted platform, an AI-based communications assistant designed to help manage unwanted, suspicious and trusted calls.

Christensen explains that Plus Trusted is built around three basic call treatments: block known bad calls, interrogate questionable calls using AI, or allow trusted calls to pass through normally. The platform uses caller behavior, number reputation and the relationship between the calling and called...

By Doug Green

“We’re a partner-first company. It is in our DNA,” says Patrick Sheehan, Vice President of Channel Development and Distribution at Intermedia.

In this episode of Technology Reseller News, recorded for the CCA community, I spoke with Patrick Sheehan, Vice President of Channel Development and Distribution at Intermedia, about a new approach to helping channel partners grow recurring revenue while reducing operational complexity.

Intermedia describes itself as an intelligent cloud communications provider, bringing voice, video, messaging, contact center, collaboration and related services into one seamless, AI-powered platform. Sheehan noted that Interme...

At NiCE World 2026, Moshe Beauford, Technology Editor at Technology Reseller News, sat down with Rachael Schaeffer, VP of Growth and GTM Execution at Concentrix, for a candid discussion about AI’s growing role in customer experience and business operations. Schaefer cautioned against organizations pursuing wholesale workforce replacement strategies, arguing that removing humans from the equation often creates new challenges rather than solving existing ones. Instead, she emphasized the importance of keeping people in the loop and leveraging AI to augment, rather than replace, human expertise. The conversation also explored channel opportunities, practical AI deployment strategies, organizational change management, and ho...

By Doug Green

“EnvisionDX helps you from the entire lifecycle — from adding a new site and getting a quote going, all the way through service delivery, monitoring and management.”

In this Technology Reseller News Podcast, I spoke with Laura Lehman, Director of Digital Experience Product Management at GTT, about GTT EnvisionDX and how the platform is changing the way enterprises and partners quote, order and manage complex networking and security services.

For enterprise IT teams and channel partners, one of the persistent challenges in global networking has been fragmentation. Quoting new services, validating site a...

Wipro Brings Enterprise Perspective to Cisco Cloud Control, Podcast

Wipro’s Uday Kiran discusses what Cisco’s new platform means for enterprise customers, global partners and the shift to unified, AI-ready operations

By Doug Green

“Cisco Cloud Control unifies all of these domains.”

In this Technology Reseller News podcast, recorded virtually during Cisco Live, Doug Green speaks with Uday Kiran of Wipro about Cisco Cloud Control and what the announcement means when viewed from the front lines of enterprise transformation.

For Wipro, the announcement represents a logical evolution in Cisco’s...

Centaris Helps SMBs Bring AI Into the Business Without Letting Risk Come Along for the Ride, Podcast, According to Centaris, 86% of SMB workers are using AI tools, with 80% bringing their own tools into the workplace. At the same time, 80% of leaders cite leakage of sensitive data as their main concern.

By Doug Green

“We think there’s a tremendous opportunity for us to shine where we’ve thrived for years.”

In this Technology Reseller News podcast, Doug Green speaks with Mike Nowak, Chief Revenue Officer at Centaris, about the challenges small and midsize business...

Cisco Partners Move Into the AI Era with Cloud Control and AI Security, Podcast

Cisco Live conversation with Alex Pujols highlights the partner opportunity around AI, security, and infrastructure operations

By Doug Green

“Tons of excitement. Having the entire portfolio anchored on Cloud Control is something that has everybody really excited.”

In this Technology Reseller News podcast recorded at Cisco Live, I spoke with Alex Pujols, Vice President, Global Partner Engineering at Cisco, about what Cisco’s latest announcements mean for Cisco Partners and their customers.

Pujols said partners are re...

GEODIS Brings an End-User View of Cisco Infrastructure Modernization to Cisco Live, Podcast, GEODIS shares how Cisco IQ, Cisco Services and SD-WAN are helping a global logistics company move from reactive IT to proactive lifecycle management

By Doug Green

“I’m just a guy in IT that’s using an extraordinary product that I feel deserves the attention that it’s getting.”

In this Cisco Live podcast, I spoke with Scott Malone, Vice President of IT Infrastructure for GEODIS, about how a global supply chain and logistics company is using Cisco technology to strengthen...

Olathe Unified School District: Cisco Helps K-12 Build Secure, Resilient, AI-Ready Infrastructure, Podcast, Umphrey brings a distinctive perspective to the CTO role. Before moving into technology leadership, he was a high school history and government teacher at Olathe East High School, where he also coached football and boys golf

By Doug Green

“For partners, the message is simple: don’t bring a cookie-cutter approach. Understand the district, understand the mission, and tailor the solution.”

At Cisco Live, Technology Reseller News spoke with Joshua Umphrey, Chief Technology Officer for Olathe Unified School District in Kansas...

TRN caught up with Anant Kale about the evolution of AppZen, its channel program and the growing role partners play in helping organizations manage increasingly complex financial and operational data.

Kale outlined how companies are looking beyond basic automation toward tools that can surface insights, improve compliance and provide greater visibility into spending.

He also discussed the opportunity for channel partners to act as strategic advisors and add value helping customers integrate new technologies, streamline processes and extract more value from their data. The conversation highlights how AI-driven financial operations are becoming a larger part...

“Customer experience is not about selling a product anymore. It’s about selling trust.” Cisco Webex: Turning Agentic AI Into Trusted Customer Engagement, As Cisco Live spotlights agentic AI, security and observability, Vinod Muthukrishnan explains why Webex Customer Experience sits at the front line of AI adoption

By Doug Green

“Customer experience is not about selling a product anymore. It’s about selling trust.”

That was the larger message from Vinod Muthukrishnan, Vice President and General Manager of Webex Customer Experience at Cisco, in this Technology Reseller News podcast recorded at Cisco Live.

Muthukr...

Cisco Splunk: Agentic Observability, Token Economics and the Smaller War Room, Podcast, Cisco and Splunk are focused: helping customers bring the right information together, with the right context, so AI can be useful rather than overwhelming

By Doug Green

“The real opportunity is helping customers pull together all the different sources of data into an environment where they can understand when they need to pay attention, how to find and fix problems, and how to layer AI on top of that.”

In this Technology Reseller News podcast, recorded at Cisco Live, I spoke with...

Ryan Rose of Learn with Cisco outlines refreshed CCNA, CCIE and Cisco U. programs designed to prepare networking professionals for AI-driven infrastructure

“I get to help people grow their careers,” says Ryan Rose of Learn with Cisco. “I get to help people learn new things.”

In this Technology Reseller News podcast, Doug Green speaks with Ryan Rose of Learn with Cisco about Cisco’s latest updates to its certification and training portfolio, including refreshed CCNA and CCIE programs, expanded Cisco U. learning resources, and new AI-focused training designed to help networking professionals stay current as infrastruc...

Qumulo and Cisco Launch Bridge-to-Cloud Architecture to Help Enterprises Beat the Flash Crunch at Cisco Live 2026

By Doug Green

“Capacity extends to the cloud instantly. Users and applications never know that the systems have been extended into the cloud.”

At Cisco Live 2026, Doug Green spoke with Brandon Whitelaw of Qumulo about the company’s new Bridge-to-Cloud architecture with Cisco, a solution designed to help enterprises respond to one of the most urgent infrastructure challenges of the AI era: fast-growing data workloads, constrained flash supply, longer hardware lead times and rising demand for high-performance storag...

Smart Out-of-Band management gives IT teams secure access when the primary network is down, “The days of designing your network assuming that it’s always going to be up and not fail are over,” Quirk says

By Doug Green

“Visibility without control is really just awareness,” says Patrick Quirk, GM of Opengear.

In this Cisco Live podcast, Patrick Quirk joins Technology Reseller News to discuss how Opengear is helping enterprises rethink network resilience as AI, edge computing, hybrid cloud and cyber threats make infrastructure more distributed and more business-critical.

Opengear provides Smart Out...

Weave Brings AI Into the Front Office for Healthcare Practices, Podcast, Rather than replacing the human relationship between patient and provider, AI can help practices respond faster, capture missed opportunities and manage routine communications more efficiently. The result is a better experience for patients and a more sustainable operating model for busy practices

By Doug Green

“Healthcare always has this very interesting intersection between human care and technology,” says Doug Green, Publisher of Technology Reseller News, opening a conversation with Abhi Sharma, Chief Technology Officer at Weave, about how AI is changing the way small and...

MetTel’s Max Silber discusses how connected laptops, multi-carrier SingleSIM connectivity, and lifecycle management can reduce endpoint friction for enterprise IT teams.

By Doug Green, Technology Reseller News

In a Technology Reseller News podcast, Doug Green speaks with Max Silber, Vice President of Mobility and IoT at MetTel, about a growing enterprise challenge: keeping laptop fleets connected, secure, and manageable as employees work across offices, homes, customer sites, and the road.

The conversation centers on MetTel’s Connected Laptop as a Service, or CLaaS, a new offering designed to help enterprise IT teams redu...

Convoso Brings Outbound Sales, Compliance and Spam-Risk Management to Salesforce, Podcast, Convoso works with several hundred businesses across industries including insurance, home services and lead generation. Hakimi says the company’s goal is to help these organizations connect with leads faster, improve conversion rates and reduce customer acquisition costs

By Doug Green

“You have the NICEs of the world, Five9s, Genesys, and they all do it. Great companies. The only challenge is they’re not really purpose-built for outbound and for sales,” says Nima Hakimi, CEO of Convoso.

In this Technology Reseller News pod...

Julie Thiel of TTS Company explains why MSPs need to treat retention as a business-building discipline, not a last-minute response to resignations

“Turnover doesn’t start when someone leaves,” says Julie Thiel of TTS Company. “That’s just when you get the wake-up call.”

In this episode of Technology Reseller News, Doug Green is joined again by Julie Thiel of TTS Company for the latest conversation in an ongoing series designed to help MSPs understand the human resources side of building a stronger business.

The discussion focuses on a common issue for growing MSPs: employ...

Grokstream: Predictive and Agentic AI Moves IT Operations Toward Self-Healing, Podcast, Grokstream’s platform is designed to operate from signals, not noise. The system fuses telemetry across domains, learns continuously from operational data and human feedback, and creates a unified source of truth for IT operations. That allows teams to move beyond correlation and toward understanding what is happening, why it is happening and what should be done next.

By Doug Green

Grokstream says the next generation of IT operations will not be built around more dashboards, more rules, or faster alert routing. It will be...

TICE Group Turns Returns, Trade-Ins and Resale Into Recovered Value, ASCDI Podcast. TICE Group designs and operates recovery systems for brands and retailers running trade-in, returns, and resale programs at scale.

“Any extra dollar I can bring them back is a dollar that goes to profitability — not actually profit, viability,” says Guennael “G” Delorme of TICE Group. “Those returns do have a cost, and we all pay those costs.”

In this ASCDI podcast, Doug Green speaks with Guennael of TICE Group about the hidden economics of retail returns, trade-ins, and resale programs. The conversation explores how returns ca...

Deterministic AI Sets the Roadmap for Safer Communications, ICA AI Podcast. Rather than sending every word of every conversation into a large language model, Christensen describes a model where much of the decision-making is based on known patterns, trusted relationships, keywords, context, policy, and call behavior. In sensitive verticals such as financial services, healthcare, legal services, and government, that can be especially important because communications may involve private data, personally identifiable information, account details, medical information, or other sensitive content

By Doug Green

“As AI gets more powerful, the question is not simply whether it ca...

“When you need these systems, they have to work 100% of the time,” says Jake Jacoby, CEO of TELCLOUD. “Our solution doesn’t just meet the old copper standard — it exceeds it.”

In part 35 of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Technology Reseller News, speaks with Jacoby about the hardware architecture powering modern POTS replacement and why reliability remains the most important requirement for life-safety communications.

The discussion focuses on TELCLOUD’s purpose-built POTScast 8 and POTScast 2 devices, which support eight and two analog lines respectively. Designed specifically for POTS replacement, the units support...

iotum named the only Canadian key CPaaS provider by S&P Global on its worldwide list of 25 platforms as company, Helping UCaaS Providers Punch Above Their Weight with CPaaS, AI and Branded Communications, Podcast

By Doug Green

“Let us worry about it. Let the product people do what we’re good at, and you can service your customers.”

iotum has been named by S&P Global as the only Canadian key CPaaS provider on its worldwide list of 25 platforms, a recognition that comes as the company is launching a new softphone for UCaaS resell...

By Doug Green

“AI, cloud communications, and mobile-first design are reshaping what voice means in a retail setting, and why this shift represents a major opportunity for the telecom channel,” says Paul Birkin, Chief Technology and Product Officer at VoCoVo.

In this Technology Reseller News podcast, Paul Birkin of VoCoVo discusses how retail communications are moving beyond the traditional telephone system and becoming part of a broader connected-store environment. In that model, voice is no longer just a way to make or receive calls. It becomes the real-time interface between frontline retail associates, AI platforms, inve...

By Doug Green

“You’ve got to be building with the future in mind, and experienced people will get you there,” said Julie Thiel, TTS Company.

For many MSPs and growing technology firms, hiring often begins with a familiar question: should the company hire for potential, or should it bring in experienced people who can contribute immediately?

In this Technology Reseller News podcast, I spoke with Julie Thiel of TTS Company about that question and why hiring decisions should be tied to the future direction of the business, not just the immediate need to fil...

By Doug Green

“We’re really innovating the modern desktop, and this is just the beginning of the roadmap we’ve got planned,” said Matt Dargis, CRO of Plugable.

In a Technology Reseller News podcast, I spoke with Lynn Murphy, CEO of Plugable, and Matt Dargis, CRO of Plugable, about how the company is expanding from its leadership in docking stations and PC peripherals into a larger channel opportunity built around the modern desktop, hybrid work, fleet refresh, and local AI.

Plugable, founded in 2009 in Redmond, Washington, is best known as a leading third-pa...