Money Box

New research published this week found that free AI chatbots gave inaccurate answers to financial questions more than half of the time. This research was carried out by a company called Saturn AI which works with financial advice firms. It ran a series of financial questions through 18 different AI platforms more than 10 thousand times, checking them against key criteria to decide whether they passed or failed. The research identified errors relating to student loans, mortgages, pensions, tax, savings and debt. What's the best advice for using AI to help with your personal finance?

The price of heating...

There can be a lot of financial pressures when you're first starting out in your career, paying the rent, saving for a home and clearing student debt to name just a few.

So the idea of saving for a retirement that's decades away can seem like a very low priority.

Research fromthe People's Partnership suggests 1 in 8 young adults now say that engaging with their pension feels pointless because they don't think they will ever retire. Meanwhile others are saving hard into workplace pensions now, because they're worried there won't be a State Pension by the...

Major reforms are needed in workplace pensions to increase the amount people are saving for their retirement, but it will take the next 20 years to get there. That's according to Professor Nick Pearce, one of the people appointed by the Government to its Pensions Commission to look at the problem and find solutions. Government figures show that around 18 million working age adults are not saving into a pension and nearly half of those have a job. Professor Pearce talks to Paul Lewis about what they're looking at to tackle that problem.

Three of the UK's leading end-of-life...

More than 320,000 households in England and Wales complained to their water supplier last year. A rise of 56% on the year before, according a report from the industry watchdog the Consumer Council for Water.

It also says the number of people escalating complaints to them has rocketed 84% - the biggest rise in the watchdog's 20-year history.

The topic of water is huge conversation right now, from who should control it, the price of bills and what happens when things go wrong.

Andy White, from the Consumer Council for Water, which represents water customers in...

When someone you love needs financial help, lending them money can seem like the easiest way to support them. And when you're the one facing financial difficulties, turning to someone close to you for a loan can feel like the most natural solution.

Around 1 in 4 of us borrow from family and friends when times are tight according to a survey from the not for profit, Fair4All Finance. It found many of those people were asking for smaller amounts of money of around £250 or less to help pay for essentials like food and bills. However, for some, i...

A new survey has suggested nearly a third of people in the UK believe they lost money last year because of their poor maths skills. One estimate puts the cost of innumeracy at £25 billion per year. To try and tackle this the government has asked a House of Lords committee to investigate. We'll hear from its chair, Lord Agnew.

The price of petrol is the highest it has been for almost four years. It was autumn 2022 when petrol last topped 160p a litre. We'll look at why that is and what you can do try and bring t...

Children in England, Wales and Northern Ireland return to school this week, with Scottish children already well into the first term of the year.

Many parents and carers will have the cost of sending their children to school in mind this week, right as several changes come in on uniforms, free school meals and the continued rollout of free breakfast clubs.

Parents could expect to spend more than £15,500 on a child's school years from reception to GCSE, with school clubs accounting for the biggest share of the bill, according to new Nationwide research.

F...

Tougher regulation about how bailiffs can operate in England and Wales have been announced by the government. The changes will make it mandatory for every bailiff to sign up to a code of practice. The idea is to drive up standards and stop poor practice - like intimidation, unfair treatment or pushing people into accepting excessive repayment plans they can't afford.

Thousands of bereaved loved ones of former and current civil servants are still having to wait more than 100 days for pension payments. Those figures come 8 months into the ongoing scandal that is the Capita-run civil service...

In this special edition of Money Box Live, presenter Felicity Hannah has been out to Weeton Barracks in Preston to see how soldiers juggle their finances whilst leading an often unpredictable military life.

We look at the benefits of life in the forces – from financial help to buy a home to generous pensions and special payments to encourage you to stay on longer. And we examine the challenges of a career which could see you being deployed to the other side of the world at a moment’s notice.

There’s a general disgruntlement in the ra...

This week has seen a new Prime Minister and a new Chancellor of the Exchequer. As soon as John Healey was appointed the announcements began. First came the announcement to cut VAT on household energy bills from October, next a plan to cap bus fares in England from January, then a 20% cut to business rates for pubs, clubs and live music venues in England starting from April. But what about that major issue on the doorstep when Andy Burnham was campaigning to be elected in his new constituency of Makerfield? The frozen personal tax threshold. We'll discuss what this...

Major reforms are planned to shake up house selling in England, Wales and Northern Ireland. The government hopes the plans could end gazundering and gazumping and make buying and selling homes faster, cheaper and less likely to fall through.

Gazumping happens when a seller switches buyer at the last minute, usually because someone else can pay more, gazundering is where a buyer suddenly drops their agreed offer just before contracts are exchanged.

One in three house sales fall through before exchange. This costs sellers £400m and the wider economy £1.5bn each year, according to the Mi...

Urgent action is needed to help people in their sixties on low incomes who face a delay of up to a year before they can claim their State Pension. That is the main recommendation of a new report from the Work and Pensions Committee. Pension age rises over the next two years from 66 to 67 and the committee of MPs fears some of the people affected by that delay face poverty unless the benefit rules are changed to give them more money. The Department for Work and Pensions says in February, 0.02% of the Universal Credit caseload was aged 65 or 66. It...

New regulations begin today (Wednesday July 15th) for shoppers using Buy Now Pay Later. Consumers using services like Klarna and Clearpay will now be given more protection but also a greater risk of rejection, as new affordability checks begin.

BNPL schemes often provide interest free payment options over several months and have proved immensely popular. Experian estimates that a 100mn transactions were made that way last year, adding up to about £7bn.

Meanwhile, new data from one of the country’s largest free money advice services, Money Wellness, shows BNPL has become an increasingly common fea...

A deadline approaches for 860,000 self-employed people and landlords who must start reporting their income and expenses in a new way. It is called Making Tax Digital and it affects small businesses with a turnover or gross income above £50,000 a year. They have until 7th August to report their income and expenditure to HMRC. What do they need to know?

It is “unacceptable” that the government has refused to commit to bringing the administration of the Civil Service Pension Scheme back in-house. That’s according to PCS Union, which says a rare joint committee hearing in Parliament this week hi...

We look at whether artificial intelligence is a help, or a hazard when it comes to helping you with your personal finances.

One in five adults in the UK - around 11 million people - are already open to the idea of using AI to manage their finances, according to the Financial Conduct Authority. But using AI to manage our money is not without risk. The FCA, the organisation tasked with keeping us financially safe, says that regulators are in an "arms race" to keep up with AI in financial services. We speak to the man behind its...

Parliament was asked this week to help tens of thousands of young adults get access to their own money. It is sitting in the state-backed Child Trust Funds set up more than 15 years ago with contributions from the government, parents and other relatives. However, because these young people have learning disabilities the legal process for getting hold of their own money can cost more than the couple of thousand pounds typically in their fund. What happens next?

New figures reveal that in a single year half a million people said 'no thanks' to joining a workplace pension...

Buying a flat used to be a stepping stone to owning a house – but has this all changed?

Research is telling us that the gap in price between flats and houses has hit a 30 year high. According to the property platform Zoopla, so far this this year two-thirds of one and two-bedroom flats listed for sale still haven't been sold.

The leasehold system in England is being blamed, in large part, for the declining popularity of flats. There are concerns about the length of leases and the maintenance and service charges often involved when owning a...

More than 15,000 people have responded to a Government review into access to banking services in just three weeks since it opened. The review comes after a decade which has seen almost 7,000 bank branches close, with hundreds more happening this year and some announced in just the past few days. Richard Lloyd, a former Director at the consumer group Which?, gives his first interview since being appointed to lead the review.

HMRC must "learn lessons" for the future after incorrectly suspending child benefit payments from thousands of claimants last year. That is the conclusion of a report published...

We’ve seen a big fall in the number of bank branches over the last decade. Around 6,700 bank and building society branches have closed since the beginning of 2015, according to Which? With more due to close this month.

Now the government is carrying out a review following concerns about the reduced access to face-to-face banking, and how this affects banking customers both in towns and in rural areas across the UK.

In this special programme Money Box Live asks what IS the future for banking and what do these changes mean for you? Will online ba...

Capita chiefs promised MPs on the Public Accounts Committee it would fix long-running problems with its administration of one of the biggest pension schemes in the country by the end of this month. Tens of thousands of retired and serving civil servants have been reporting long delays to payments, leading to serious financial hardship to pensioners and their families.  But Money Box has learned the deadline isn't likely to be met. We speak to the chairman of the Public Accounts Committee about what happens next. And cases of reported are still increasing. We explain how AI has become the l...

Six million people who expect to be paying housing costs once they've stopped working say they don't know how they'll be able to afford it. That's according to new research from pensions and investment firm Royal London. It surveyed 4,000 people and says the findings suggest around 1 in 3 UK adults are already paying, or expect to pay, rent or a mortgage once they've retired. What can be done to help them afford it?

A record number of solar panels are being fitted to homes and businesses across the UK. Last year's record is forecast to be beaten this...

Scammers are using increasingly convincing AI generated videos to steal people's money. We hear from a victim who had £165,000 stolen and ask an expert how to spot the warning signs before it's too late.

The government has promised new financial rights for cohabiting couples. We examine what the plans could mean for the three and a half million couples in the UK who live together without being married or in a civil partnership.

Households in Northern Ireland will see their gas and electricity bills rise next month. We find out what's behind the increase and w...

The PCS union is calling for Capita to lose its contract to administer the Civil Service Pensions scheme six months after it took over. It follows problems which have seen thousands of retired civil servants waiting months for pension payments. The Union says it would like the contract to be managed by the government instead. Capita says it is making progress on getting things 'back to normal levels' and that it’s got extra trained staff working on the backlog.

Why is the take-up of child benefit, which is worth at least £1,400 per year, at its lowest lev...

Newly released research seen exclusively by this programme suggests a quarter of the UK's nearly 6 million carers have paused or stopped paying into their pension because of the financial pressures of caring for a loved one. Most often, that loved one has complex needs and the costs of caring for them can be high. In the same research, from Carers UK, three quarters of carers said they're worried about their financial futures.

An independent review is to take place into how the closure of bank branches affects people who rely on being able to physically go into...

If you’re fortunate enough to have set some money aside for a rainy day the Government wants you to invest more rather than keep it all in cash savings accounts.

The Treasury, has appointed the Investment Association, alongside 19 financial services firms, to lead an industry initiative to persuade people with savings to move at least some of that money into shares.

As a nation, we invest much less than in other similar countries, but why? What puts you off and what would you need to take the plunge?

Presenter Felicity Hannah is jo...

Millions of adults across the UK, have not told their families what they want to happen to their money and property when they die. STEP, the Society for Trust and Estate Planners, reported this week on a survey which found 8 out of 10 adults had kept their loved ones in ignorance of their wishes. A third of them did not even have a will, leaving its distribution to complex legal rules rather than what the family itself might want. What should people do to avoid this?

It is nearly forty years since the government sold off British Gas...

We may be living longer, but are our finances in the best of health?

On today’s Money Box Live we take a stroll through the decades and examine the kind of financial challenges that living longer might throw at us.

A growing number of people in the UK are reaching 100 – Sir David Attenborough among them - and there are now more than 600,000 people in their nineties, but are we sufficiently prepared for the true costs of sustaining a healthy income into later life.

Felicity Hannah is joined by two expert panellists who are...

Since lenders were ordered to repay billions to consumers who signed up to unfair car finance deals, millions of people have been sent adverts exhorting them to claim compensation through claims managers or law firms. But now the Financial Conduct Authority is to investigate the industry amid concerns of sharp practice and misleading marketing. Paul Lewis asks if the regulator has acted quickly enough to root out the rogue operators.

And we hear from the serial switchers - those tempted by cash perks to change their bank accounts. Is it worth it?

Presenter: Paul Lewis ...

Teenage years are formative in many different ways – and being able to handle finances is one of them.

In this programme - one of our special Money Box Life episodes – presenter Felicity Hannah talks to teenagers from varied backgrounds about their early experiences of handling money.

We get their views on the guiding role of parents. We hear how making mistakes can prove helpful – if you learn from them. And how jobs can shape the understanding of money and how to use it, providing of course you are able to secure some form of work in an...

Some bereaved listeners whose relatives had money put away with National Savings and Investments are facing weeks and months of delay in getting their own money. It comes as NS&I works to track down the accounts of tens of thousands of people who had died, after it admitted keeping nearly half a billion pounds in its coffers that should have been passed to their estates. The state-owned bank has apologised and says its working hard on its plan to ensure those affected are paid what is owed to them, along with returning the processing of current and new...

A huge amount is about to change for anyone who rents their home or who owns a rental property in England.

The Renters' Rights Act comes into force on May 1 and there's a lot in it, from ending so-called 'no fault' evictions to limits on rent increases. It will make a big difference to 11 million private renters and their 2.3 million landlords. After all, for tenants it involves their homes while for landlords it concerns their financial security.

Felicity Hannah is joined by Rachael Williamson, director of policy at the Chartered Institute of Housing; Ben Beadle...

In just a few days time the biggest shake up to renters rights in a generation will come into force in England. It will mean no more than one rent increase a year, an end to bidding wars an end to no fault evictions. The Renters' Rights Act will significantly change the current system not just for 11 million private renters in England but also their 2.3 million landlords. How will it work in practice?

There's a call for urgent reform of recently introduced fraud regulations to better protect victims of push payment scams - when people are tricked...

Are you worried about whether the global disruption could affect your global travel plans? Whether you've booked a foreign trip, are planning a staycation or simply unsure of what to do, this is the programme for you.

Holidays may not be the most important thing in the world, especially when you consider what's happening in Iran that's causing all the uncertainty, but that doesn't mean they don't matter and they are definitely a big expense.

Maybe you're wondering if a jet fuel shortage could ground your flights or don't really know if you have the...

Are we at the start of a deepening cost of living crisis as nearly half of all adults fear they might not be able afford their energy bills?

And from next year, councils in England will be banned from demanding householders pay their council tax in full if they are only late with one payment.

HMRC warns of scammers as it begins taking back Winter Fuel Payment from more than two million higher income pensioners.

Also, the rise of the poly worker. Why young people are fixing their sights on a portfolio career.<...

The conflict in Iran has very grave human costs for the Middle East. But it also has economic costs and they are being felt around the world and here in the UK.

Just this week the Resolution Foundation think tank said higher energy bills could mean typical British households are £480 worse off this year. From heat pumps to pensions and solar panels to savings - what changes have you made because of the changing world?

Felicity Hannah is joined by Ian Preston from the Centre for Sustainable Energy in Bristol, Ellen Fraser from the energy c...

The National Union of Headteachers says the government "must step in" to help teachers in England and Wales who have retired but are facing long delays before their pension is paid. The Teachers' Pension Scheme is one of the biggest in the country with two million members. The Department for Education which has overall responsibility for the scheme says it’s working closely with Capita who administrate the pensions to monitor performance and address any emerging issues. Capita has apologised and says it's working closely with the government to ensure cases are progressed correctly and in line with scheme ru...

The Employment Rights Act has been called the most significant change to workers rights in a generation, so what does it mean for your money?

The new law will introduce a raft of new rules for employees and employers over the next 18 months. From April 6th statutory sick pay has been enhanced and will be available from the first day of illness. Also, fathers will have a right to paternity leave on joining a workplace, rather than after six months' service.

In January protection from unfair dismissal will become a right after six months of...

Millions of people in their sixties will now wait up a year longer before they can claim their state pension. From Easter Monday the current state pension age of 66 will gradually increase over the next two years until it reaches 67 affecting everyone born on 6th April 1960 or later. How will it work for those affected?

Rent arrears, council tax debt and unpaid utility bills are the main reason more than 400,000 people in Britain are homeless. A new report by the Centre for Homelessness Impact published next week sets out ways to reduce or even end homelessness. What...

Making Tax Digital for income tax is HMRC's biggest shake-up of self assessment for decades, but are you ready?

The new system will involve filing quarterly updates as well as a final return via third party software. This year it'll affect 860,000 sole traders and landlords with a turnover of £50,000. In the coming years the threshold will fall, bringing a total of nearly three million people into the new system.

Felicity Hannah is joined by Jonathan Athow, HMRC's director general for strategy and policy, to take listeners' questions about how it all works and what they n...

The cost of filling up your car has risen every day over the past three weeks as the conflict continues in the Middle East. Diesel is now averaging £1.78 per litre - a price last seen on Christmas Day 2022, 10 months after Russia invaded Ukraine. Petrol is up 17p and has just tipped over £1.50 per litre. Those figures are UK averages from the RAC. What can you do to bring down the cost?

The boss of government-backed bank NS&I has been replaced after a lost funds scandal, affecting thousands and delaying bereaved families’ access to relatives’ money.

Boss...