Salon Conversation with Lisa Conway

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What if you're wrong?

Not about your ability.

About the thing you're worrying about.

The conversation you think is going to go badly.

The team member you're convinced is going to leave.

The decision you're frightened of getting wrong.

What if it actually works out?

In this episode of Salon Conversation, I'm joined by Georgina, a 28-year-old salon owner I've worked with since shortly after she bought her business.

And it's a beautifully...

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What do you actually want?

It's such a simple question.

But I'm constantly surprised by how difficult it can be for a business owner to answer.

More money.

More time.

A happier team.

Less stress.

They're nice ideas.

But they're not really goals.

In Chapter 4 of The Naked Salon, we're talking about setting goals that lead to SATISFACTION.

Because unless you know exactly what you're aiming for, how will...

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After years of coaching salon, spa and clinic owners, I've noticed something. Almost every problem eventually comes back to TIME.

Not enough time. Wasted time. Or spending your time doing the wrong job.

That's why I created the 25-Hour Salon Rule.

But this isn't simply about getting off the salon floor or out of the treatment room. Because there's absolutely no point freeing up five hours and then wasting them somewhere else.

The question is: What are you going to DO...

CHECK OUT THE 25-HOUR SALON OWNER: JUST CLICK HERE

Maybe the next stage of your business doesn't require you to work harder.

Maybe it requires an IDENTITY SHIFT.

In this episode of Salon Conversation, I'm talking about the shift from being the hairdresser, beauty therapist, dermal therapist or technician who does the work to becoming the business owner who LEADS the people doing the work.

Because there's a big difference between:

“I have to look after my clients.” and: “My job is to make sure my clients are looked after...

What if the most profitable thing you could do in your salon was STOP trying to be everything to everybody?

In this episode of Salon Conversation, I sit down with my friend Neel Morley - a hairdresser who built his business by doing exactly that.

Neel chose curly hair.

He stopped cutting straight hair, went deep into curly-hair education and eventually opened Australia's first curly-hair-only salon in Fitzroy, Melbourne.

People told him it wouldn't work.

It did.

His salon became a destination, with clients travelling significant distances...

Salon owner, what do you actually want your business to give you? That's where Lisa Conway begins Chapters 2 and 3 of The Naked Salon.

Because if you don't know where you're going, it's very difficult to work out how to get there.In this episode, Lisa breaks salon business down into three fundamentals:

TIME. TEAM. MONEY.

She also shares seven common mistakes salon owners make - including being too busy being busy, failing to develop their team, not understanding their numbers and having no clear systems for how things should be done.

...

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The Naked Salon is back - but Lisa Conway isn't the same woman who wrote it.

In this special introduction to a brand-new Salon Conversation series, Lisa revisits her very first book, The Naked Salon, with more than 15 years of salon mentoring - and quite a lot of life behind her.

Lisa shares openly about becoming the “octopus” in the middle of her own salon, losing some of the joy she once had, burnout, mental heal...

Can you be a kind leader and still say no? Absolutely.

In this episode of Salon Conversation, Lisa Conway explores why kindness is one of the most powerful leadership tools a salon owner can develop—but kindness does not mean letting people get away with everything.

Lisa shares why being clear is being kind, how people pleasing creates confusion, and why constantly solving your team's problems can actually stop them from growing.

She also explores her four personality archetypes—the Golden Retriever, Poodle, Border Collie and Fox Terrier—and explains why every personality can le...

Shut up and listen.

Lisa admits that's probably what she'd call Chapter 24 of Your Salon Retail if she were writing it today.

In this episode, Lisa explains The 70/30 Rule: your client owns 70% of the conversation and your 30% needs to be used wisely.

That means less mindless chit-chat and more consultation, education, professional advice, retail recommendations and rebooking.

Lisa also explains how to take control when conversations wander into holidays, gossip and personal drama—and bring the focus back to your client and why they're sitting in your chair.

Because so...

What if your salon isn’t the thing that needs fixing first?

In this episode of Salon Conversation, I sit down with salon owner Kim for a beautifully honest conversation about business, leadership and what really happens when you finally stop looking outward and start looking inward.

Kim had been in business for seven years and had experienced business coaching before. But what surprised her about salon coaching was how much of it wasn’t simply about numbers, marketing or systems.

Because at the heart of every salon is a human.

We t...

Retail doesn’t need to feel awkward, complicated, or forced.

In this episode, Lisa shares a simple framework - Retail CARE Explained - that brings together the key principles of great retail into something your whole team can actually use. From rapport and expertise to action and consistency, this episode gives you a clear path forward to make retail part of your everyday service.

Want more clients walking through your door without relying on an agency? 

👉 Join the next 25-Hour Salon Owner Workshop – Simple Salon Socials     https://thesalonmentors.com/events-2026

#salonbusiness, #salonowner...

Burnout doesn’t happen overnight - but it happens to almost every salon owner at some point.In this episode, Lisa shares her personal journey from overwhelmed salon owner to building a business that worked without her. 

If you’ve ever felt stuck, exhausted, or like everything depends on you—this episode will open your eyes to what’s possible.

If this resonated with you… Book a call with Lisa to talk through your situation https://bit.ly/4pxldBR

#salonowner, #salonbusiness, #burnoutrecovery, #salonlife, #beautybusiness

Retail isn’t about knowing what to say - it’s about getting out of your own way.

In this episode, Lisa unpacks the most common blockages that stop salon owners and teams from recommending retail confidently.

From fear of rejection to pricing discomfort and lack of systems, this episode will help you identify what’s really holding you back, and how to move forward.

Want the full step-by-step system to fix your retail?

👉 Grab your own copy of Your Salon Retail here: https://yoursalonretail.com/

#salonbusiness, #salonowner, #salonretail, #salontrai...

Are you overstocked, understocked… or just guessing?

In this episode, Lisa breaks down the reality of stock control in your salon and why it plays such a critical role in your profitability, cash flow, and client experience. From ordering habits to team behaviour at the basin, this episode will help you take back control and find the balance that actually works.

If you would like a FREE copy of Lisa's book JUST CLICK HERE

#salonbusiness, #salonowner, #salonretail, #salonprofit, #beautybusiness

What if your results aren’t about working harder - but about who you’re working with?

In this episode, Lisa shares a powerful story that highlights the importance of relationships, standards, and being intentional about the clients and partnerships you choose.

From A-grade to D-grade clients, this episode challenges you to take a closer look at who you’re working with - and whether they’re helping you grow or holding you back.

If this made you realise there are conversations you’re avoiding in your salon, join my next 25-Hour Salon Owner Work...

https://thesalonmentors.com/events-2026

Why does your team sometimes feel easy… and other times impossible?

In this episode, Lisa and Steph dive into personality types, communication styles, and why understanding your team at a deeper level changes everything.

From “border collies” to “golden retrievers,” this conversation breaks down how different people think, respond, and perform—and why treating everyone the same is holding your business back.

This is a powerful, practical episode for any salon owner ready to build a stronger, more connected team.

Ready to lead your team with more cl...

Your product rep isn’t just there to sell you stock—they’re part of your team.

In this episode, Lisa unpacks Chapters 18 & 19 of Your Salon Retail and explores how your relationship with your product company can either hold your business back… or help it grow.

From communication and accountability to leadership and retail confidence, this episode will challenge how you show up—and what you expect in return.

Ready to build a more confident team and stronger systems in your salon? 

Join Lisa’s 25-Hour Salon Owner Workshop – Cancel with Confidence

Most salons aren’t struggling because they’re not busy… They’re struggling because they’re leaking profit.

In this episode, Lisa sits down with Janine to explore colour wastage, lack of visibility, and how poor systems cost salon owners thousands each year. But this goes deeper than colour—it’s about leadership, systems, and accountability.

If you can’t see what’s happening in your business, you can’t fix it.

Ready to fix the gaps in your salon systems and communication?

Join Lisa’s 25-Hour Salon Owner Workshop – Cancel with Confidence  https...

Check out Lisa’s Healthy, Wealthy & Kind Retreat in Bali https://healthywealthykindretreat.com/

Retail isn’t about one person doing a great job - it’s about the whole team being aligned.

In this episode, Lisa shares the powerful concept of “One In, All In” and explains why retail only works when your entire team believes in, uses, and consistently recommends your products.

If your salon retail feels inconsistent or awkward, this episode will show you what needs to change, and where to start.

If you’re ready to build a team that co...

🌴 Join me in Bali this August for my Healthy, Wealthy & Kind Retreat https://healthywealthykindretreat.com/

If you feel like everything in your salon runs through you…

This episode will hit home.

Because the truth is - your salon doesn’t need more of you.

It needs you in a different role.

In this episode, Lisa breaks down why salon owners stay stuck in the cycle of doing everything, fixing everything, and being needed for everything… and how that’s the very thing holding them back.

What You’ll Learn:

Retail doesn’t need to feel pushy or awkward.

In this episode, Lisa breaks down a simple but powerful concept: Float like a butterfly, sting like a bee.

Learn how to balance connection with confidence, so your team can recommend products in a way that feels natural, helpful, and aligned with great client service. Because when you get the communication right… retail becomes easy.

Checkout my Healthy, Wealthy and Kind Retreat in Bali in August - it's a game changer! https://healthywealthykindretreat.com/

#salonretail #salontraining #salonteam #clientexperience #salonbusiness

Join me for my Healthy, Wealthy, Kind Retreat in beautiful Bali. Check it out here: https://healthywealthykindretreat.com/

Business is good. Clients are coming in. The salon is busy. Everything looks… fine.

So, why are you so tired?

In this episode, Lisa unpacks the real reason so many salon owners feel exhausted - even when things are working - and why it’s not about working harder, but about how you’re showing up in your business and your life.

Inside This Episode:

• The difference between physical tired and mental e...

If you would you like my Moisture Triange Training, here you go.  https://thesalonmentors.com/the-moisture-triangle-2026a

It’s Not About You… It’s About Your Client (Fix This and Retail Changes)

If retail feels hard… If your team avoids it… If clients keep walking out without what they need…

This episode will simplify everything.

In Chapter 15 of Your Salon Retail, Lisa shares four practical shifts you can implement immediately to change how your team communicates, recommends, and delivers results for clients.

Because here’s the truth:

👉 It’s not about you...

To download my FREE STAN Training module, just click this link https://bit.ly/4dEMNsy

Ever feel like you’re repeating yourself to your team…

“I told her…”
“I’ve said this before…”
“Why isn’t anything changing?”

This episode will change the way you lead.

Lisa introduces a simple but powerful tool she’s used for years to help salon teams take ownership of their performance - without conflict, frustration, or constant repetition.

👉 It’s called STAN, and it works because it shifts the conversation from you telling, to them understand...

If you’re a salon owner who’s always busy…

Always doing…
Always fixing…
Always saying yes…

This episode is for you. Because multitasking can feel like a superpower. Until it isn’t.

In this honest and very real conversation, Lisa unpacks the truth about multitasking - where it comes from, why we do it, and how it might actually be the thing keeping you stuck, overwhelmed, and on the salon floor longer than you want.

Inside This Episode:

• Why multitaskers struggle to say no
• The link between peopl...

Link To my FREE 25 Workshop https://thesalonmentors.com/events-2026 

What if the fastest way to build trust in your salon… was a guarantee? 

In Chapter 14 of Your Salon Retail, Lisa breaks down why guarantees are one of the most underused trust-building tools in the hair, beauty, spa, and clinic industry. 

Because guarantees aren’t really about refunds. They’re about confidence. Leadership, and showing your clients that you genuinely care. 

Inside this episode, Lisa shares: 

The 25-Hour Salon Owner - Confident Communication, check out my FREE Workshop: https://thesalonmentors.com/events-2026

Your team can text faster than you can think.

They can post.
They can scroll.
They can create content all day.

But put them in front of a client, and suddenly, it gets awkward.

In this episode, Lisa breaks down one of the biggest challenges facing salon owners right now: A generation that’s confident behind a screen, but unsure how to communicate in person.

Inside This Episode:

• Why youn...

In today’s world, it’s easy to blame online stores for poor retail sales.

Cheaper prices.
Faster delivery.
Endless choice.

But here’s the truth…

That’s not your biggest problem.

In this episode from Your Salon Retail, Lisa breaks down The Power of Personal — and why your real advantage has nothing to do with price, and everything to do with connection.

Inside This Episode:

• Why your industry can never be replaced by technology
• The real reason clients choose you (and keep coming back)
• Why...

What does it take to stay passionate in this industry for over 40 years?

In this episode, Lisa sits down with long-time salon owner and educator Lib Marchese - someone who’s not just survived the industry… but genuinely still loves it. And that’s rare. Because most people don’t burn out from the work, they burn out from how they run the business.

Success in this industry isn’t about working harder, it’s about learning how to lead better, just like Lib.

When you do that, you don’t just last - you actually...

👉 Check it out my Bali retreat here: https://healthywealthykindretreat.com/

If you’ve ever thought…

“Breathwork? I’m already breathing… what’s the big deal?”

This episode is for you. Because I felt exactly the same.

In this honest and deeply personal episode, I share how I went from sceptical… to completely blown away by the impact breathwork has had on her mindset, energy, and clarity.

Inside This Episode:

• Why most of us live with more “red thoughts” than “blue”
• How breathwork helps you switch off and reset your nervous system

Check it out my upcoming workshop on this topic: https://thesalonmentors.com/events-2026

Ever had a moment where you knew what to say to a client… but didn’t say it?

You hesitated. You second-guessed yourself. And the moment passed.

In this episode from Your Salon Retail, Lisa introduces a powerful concept:

Your salon is a stage - and you need to learn your lines.

Because confidence isn’t something you either have or don’t have. It’s something you practice.

Inside This Episode:

• Why salon wo...

Link To YouTube Video https://youtu.be/L2_GeCmZLHU

If you’ve ever set targets in your salon, and felt like nothing really changed…

This episode is going to challenge the way you think. Because here’s the truth, targets don’t create performance, training does.

In this episode, Lisa breaks down why most salon targets fail - and what actually moves the needle when it comes to team performance, confidence, and profitability.

Inside This Episode

“Is Your Team Vanilla, Strawberry or Chocolate? 

Ever feel like you’ve said the same thing to your team… over and over again, and nothing changes?

This episode will explain why. In this fun but powerful conversation, Lisa breaks down the three types of salon team members - Vanilla, Strawberry, and Chocolate - and why each one responds completely differently to training, feedback, and leadership.

Because here’s the truth:

It’s not that your team isn’t listening.

It’s that you might be speaking to them in a way that does...

Checkout my upcoming 25 Hour Salon Owner Workshop JUST CLICK HERE

If your team knows everything about ingredients… but your clients still aren’t buying, then this episode will change everything.

In Chapter 11 of Your Salon Retail, Lisa breaks down one of the biggest mistakes salon owners and teams make when recommending products:

This episode is all about learning how to com...

Check it out here: https://thesalonmentors.com/events-2026

Ever tried to fix something in your salon… and made it worse? In this episode, Lisa shares a real story about something she completely got wrong - and how it turned into one of the biggest breakthroughs in understanding team performance. Because here’s the truth: Your team doesn’t struggle because they don’t care. They struggle because they lack confidence, structure, and support. And most salon owners don’t realise just how big that gap is. 

Inside This Episode: 

For most clients, the salon is a place to escape, but for the team inside… it can feel like carrying the emotional weight of everyone else.

In this episode of Salon Conversations, Lisa dives into a conversation that every salon owner needs to hear - mental health in the workplace and the role it plays in your team, your clients, and your business results.

Because here’s the truth, energy matters, and when one person brings heavy, negative energy into your salon, it doesn’t just affect them - it impacts your clients, your bookings, your r...

If you’ve ever said… “I’ve told them what to do, but nothing changes…”

This episode is for you.

In Chapter 10 of Your Salon Retail, Lisa breaks down the real reason your team isn’t recommending products - and it’s not because they don’t care. It’s because there’s no structure.

Most salon owners rely on conversations, reminders, and “we talked about it” moments… but talking doesn’t create results. Systems do. This episode is where everything clicks.

Lisa shares how to move from talking about retail to locking it in with simple...

This episode is a little different… and a really important one.

Lisa flips the script and speaks directly to the partners of salon owners - the husbands (and let’s be honest, anyone living with a salon owner) who are watching from the sidelines wondering…

“How do I actually help?”

Because behind every salon owner is a human being juggling a lot - clients, team, pressure, expectations… and often coming home with nothing left in the tank.

In this episode, I share:

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This week’s episode is Chapter 9 of Your Salon Retail, and it’s all about one thing most salon owners avoid…

👉 Getting honest about your numbers.

Because here’s the truth — what you think your retail is… and what it actually is… are usually two very different things.

In this chapter, Lisa dives into:

Transfer One-Third of Your Salon Clients to Your Team Event: https://thesalonmentors.com/events-2026

If you’re a salon, spa or clinic owner who feels trapped on the floor, this episode is for you.

In this episode of Salon Conversations, Lisa shares the leadership shift that allows salon owners to step away from the chair, grow their team, and reclaim their time — without losing loyal clients.

For many owners, the biggest barrier isn’t skill or strategy. It’s identity. The move from technician to leader can feel uncomfortable, emotional, and sometimes even a little...