Salon Conversation with Lisa Conway
Lisa Conway, author of 'The Naked Salon', 'Your Salon Team' and 'Your Salon Retail' talks with legends of the Hair and Beauty industry to discover what makes them tick and why!
Business Is Fine, So Why Am I So Tired?
Join me for my Healthy, Wealthy, Kind Retreat in beautiful Bali. Check it out here: https://healthywealthykindretreat.com/
Business is good. Clients are coming in. The salon is busy. Everything looks… fine.
So, why are you so tired?
In this episode, Lisa unpacks the real reason so many salon owners feel exhausted - even when things are working - and why it’s not about working harder, but about how you’re showing up in your business and your life.
Inside This Episode:
• The difference between physical tired and mental e...
YSR Ch.15 - 4 Things to try in your salon right now
If you would you like my Moisture Triange Training, here you go. Â https://thesalonmentors.com/the-moisture-triangle-2026a
It’s Not About You… It’s About Your Client (Fix This and Retail Changes)
If retail feels hard… If your team avoids it… If clients keep walking out without what they need…
This episode will simplify everything.
In Chapter 15 of Your Salon Retail, Lisa shares four practical shifts you can implement immediately to change how your team communicates, recommends, and delivers results for clients.
Because here’s the truth:
👉 It’s not about you...
Every Salon Needs STAN
To download my FREE STAN Training module, just click this link https://bit.ly/4dEMNsy
Ever feel like you’re repeating yourself to your team…
“I told her…”
“I’ve said this before…”
“Why isn’t anything changing?”
This episode will change the way you lead.
Lisa introduces a simple but powerful tool she’s used for years to help salon teams take ownership of their performance - without conflict, frustration, or constant repetition.
👉 It’s called STAN, and it works because it shifts the conversation from you telling, to them understand...
Your Not Good At Multitasking
If you’re a salon owner who’s always busy…
Always doing…
Always fixing…
Always saying yes…
This episode is for you. Because multitasking can feel like a superpower. Until it isn’t.
In this honest and very real conversation, Lisa unpacks the truth about multitasking - where it comes from, why we do it, and how it might actually be the thing keeping you stuck, overwhelmed, and on the salon floor longer than you want.
Inside This Episode:
• Why multitaskers struggle to say no
• The link between peopl...
YSR Chapter 14 - Give a Guarantee Because You Give a Shit
Link To my FREE 25 Workshop https://thesalonmentors.com/events-2026Â
What if the fastest way to build trust in your salon… was a guarantee?Â
In Chapter 14 of Your Salon Retail, Lisa breaks down why guarantees are one of the most underused trust-building tools in the hair, beauty, spa, and clinic industry.Â
Because guarantees aren’t really about refunds. They’re about confidence. Leadership, and showing your clients that you genuinely care.Â
Inside this episode, Lisa shares:Â
Why guarantees remove fear and build trust fast How difficult complaint handling destroys loyalty Why most clients...They Can Text All Day… But Can They Talk?
The 25-Hour Salon Owner - Confident Communication, check out my FREE Workshop: https://thesalonmentors.com/events-2026
Your team can text faster than you can think.
They can post.
They can scroll.
They can create content all day.
But put them in front of a client, and suddenly, it gets awkward.
In this episode, Lisa breaks down one of the biggest challenges facing salon owners right now: A generation that’s confident behind a screen, but unsure how to communicate in person.
Inside This Episode:
• Why youn...
Your Salon Team Ch 13 - The Power of Personal
In today’s world, it’s easy to blame online stores for poor retail sales.
Cheaper prices.
Faster delivery.
Endless choice.
But here’s the truth…
That’s not your biggest problem.
In this episode from Your Salon Retail, Lisa breaks down The Power of Personal — and why your real advantage has nothing to do with price, and everything to do with connection.
Inside This Episode:
• Why your industry can never be replaced by technology
• The real reason clients choose you (and keep coming back)
• Why...
42 Years in the Salon… And Still Loving It
What does it take to stay passionate in this industry for over 40 years?
In this episode, Lisa sits down with long-time salon owner and educator Lib Marchese - someone who’s not just survived the industry… but genuinely still loves it. And that’s rare. Because most people don’t burn out from the work, they burn out from how they run the business.
Success in this industry isn’t about working harder, it’s about learning how to lead better, just like Lib.
When you do that, you don’t just last - you actually...
I Though Breathwork Was Woo Woo
👉 Check it out my Bali retreat here: https://healthywealthykindretreat.com/
If you’ve ever thought…
“Breathwork? I’m already breathing… what’s the big deal?”
This episode is for you. Because I felt exactly the same.
In this honest and deeply personal episode, I share how I went from sceptical… to completely blown away by the impact breathwork has had on her mindset, energy, and clarity.
Inside This Episode:
• Why most of us live with more “red thoughts” than “blue”
• How breathwork helps you switch off and reset your nervous system
Your Salon Retail Ch 12 - The Show Must Go On
Check it out my upcoming workshop on this topic: https://thesalonmentors.com/events-2026
Ever had a moment where you knew what to say to a client… but didn’t say it?
You hesitated. You second-guessed yourself. And the moment passed.
In this episode from Your Salon Retail, Lisa introduces a powerful concept:
Your salon is a stage - and you need to learn your lines.
Because confidence isn’t something you either have or don’t have. It’s something you practice.
Inside This Episode:
• Why salon wo...
Salon Targets Don't Work
Link To YouTube Video https://youtu.be/L2_GeCmZLHU
If you’ve ever set targets in your salon, and felt like nothing really changed…
This episode is going to challenge the way you think. Because here’s the truth, targets don’t create performance, training does.
In this episode, Lisa breaks down why most salon targets fail - and what actually moves the needle when it comes to team performance, confidence, and profitability.
Inside This Episode
Why targets don’t motivate most team members The hidden damage targets can create in your sa...Strawberry and Vanilla Team Members
“Is Your Team Vanilla, Strawberry or Chocolate?Â
Ever feel like you’ve said the same thing to your team… over and over again, and nothing changes?
This episode will explain why. In this fun but powerful conversation, Lisa breaks down the three types of salon team members - Vanilla, Strawberry, and Chocolate - and why each one responds completely differently to training, feedback, and leadership.
Because here’s the truth:
It’s not that your team isn’t listening.
It’s that you might be speaking to them in a way that does...
YSR Ch 11 - Benefits v Ingredients
Checkout my upcoming 25 Hour Salon Owner Workshop JUST CLICK HERE
If your team knows everything about ingredients… but your clients still aren’t buying, then this episode will change everything.
In Chapter 11 of Your Salon Retail, Lisa breaks down one of the biggest mistakes salon owners and teams make when recommending products:
Talking about ingredients instead of outcomes. Because your client doesn’t care about what’s in the bottle… They care about what it will do for them. Smoother hair. Clearer skin. Less frizz. More confidence.This episode is all about learning how to com...
I Tried to Fix Their Team
Check it out here: https://thesalonmentors.com/events-2026
Ever tried to fix something in your salon… and made it worse? In this episode, Lisa shares a real story about something she completely got wrong - and how it turned into one of the biggest breakthroughs in understanding team performance. Because here’s the truth: Your team doesn’t struggle because they don’t care. They struggle because they lack confidence, structure, and support. And most salon owners don’t realise just how big that gap is.Â
Inside This Episode:Â
Why “good people” still don’t perform The rea...Mental Health in the Salon: How to Protect Your Energy, Your Team & Your Clients
For most clients, the salon is a place to escape, but for the team inside… it can feel like carrying the emotional weight of everyone else.
In this episode of Salon Conversations, Lisa dives into a conversation that every salon owner needs to hear - mental health in the workplace and the role it plays in your team, your clients, and your business results.
Because here’s the truth, energy matters, and when one person brings heavy, negative energy into your salon, it doesn’t just affect them - it impacts your clients, your bookings, your r...
YSR Ch 10 - Let's Lock This Shit Down
If you’ve ever said… “I’ve told them what to do, but nothing changes…”
This episode is for you.
In Chapter 10 of Your Salon Retail, Lisa breaks down the real reason your team isn’t recommending products - and it’s not because they don’t care. It’s because there’s no structure.
Most salon owners rely on conversations, reminders, and “we talked about it” moments… but talking doesn’t create results. Systems do. This episode is where everything clicks.
Lisa shares how to move from talking about retail to locking it in with simple...
Salon Owners, Husbands & How to Actually Support Each Other
This episode is a little different… and a really important one.
Lisa flips the script and speaks directly to the partners of salon owners - the husbands (and let’s be honest, anyone living with a salon owner) who are watching from the sidelines wondering…
“How do I actually help?”
Because behind every salon owner is a human being juggling a lot - clients, team, pressure, expectations… and often coming home with nothing left in the tank.
In this episode, I share:
What it’s really like emotionally to own a salon Why s...Your Salon Retail - Chapter 9: In Your Crosshairs
LINK TO TRANSFER 1/3 EVENT REPLAY - FREE FOR 7 DAYS CLICK HERE
This week’s episode is Chapter 9 of Your Salon Retail, and it’s all about one thing most salon owners avoid…
👉 Getting honest about your numbers.
Because here’s the truth — what you think your retail is… and what it actually is… are usually two very different things.
In this chapter, Lisa dives into:
Why most salon owners overestimate their retail performance The importance of tracking real numbers, not intentions How retail is a direct reflection of client engagement and care factor ...Get Off the Salon Floor Without Losing Clients - Part 2
Transfer One-Third of Your Salon Clients to Your Team Event: https://thesalonmentors.com/events-2026
If you’re a salon, spa or clinic owner who feels trapped on the floor, this episode is for you.
In this episode of Salon Conversations, Lisa shares the leadership shift that allows salon owners to step away from the chair, grow their team, and reclaim their time — without losing loyal clients.
For many owners, the biggest barrier isn’t skill or strategy. It’s identity. The move from technician to leader can feel uncomfortable, emotional, and sometimes even a little...
Transfer One-Third of Your Clients - Part 1
Checkout my upcoming event JUST CLICK HERE
Most salon owners say they want more freedom in their business.
But when the moment comes to step back from the salon floor… they freeze.
In this episode of Salon Conversations, Lisa tackles one of the biggest mindset and leadership shifts a salon owner will ever make: transferring clients to your team so your business can grow beyond you.
For many salon owners, their identity is deeply tied to doing clients. After years - sometimes decades of building relationships behind the chair or treatment be...
Your Salon Retail - Chapter 7
Join my next Transfer 1/3 of Your Clients Event  https://thesalonmentors.com/events-2026
Most salon owners don’t fail. They just stop!
In this chapter of Your Salon Retail, Lisa breaks down why persistence — not talent, personality, or pressure — is what separates thriving salons from those that constantly struggle with retail results.
If you’ve ever felt like:
Your team starts strong but loses momentum Retail numbers spike… then disappear You’re repeating the same conversations every quarter You’re tempted to scrap the whole idea and “just focus on services”This episode is for you...
Chapter 6: The Value of Trust - Why Clients Buy From You (Not Your Salon)
Trust is the currency of every successful salon, spa, and clinic.
In Chapter 6 of Your Salon Retail, Lisa Conway unpacks one of the most powerful truths in business — clients don’t buy products. They buy clarity, confidence, and trust.
Today’s clients are more informed than ever. They research. They question. They compare. And what they’re looking for isn’t more information — they’re looking for someone they trust to simplify it.
Inside this episode, Lisa shares:
Why your true value is your ability to give clients clarity
How trust sepa...
Your Salon Retail - Chapter 5
Transfer 1/3 of Your Clients to The Team https://thesalonmentors.com/events-2026
Let’s call it what it is.
Most salon owners don’t struggle with retail because they “can’t sell.”
They struggle because of the stories they tell themselves.
In Chapter 5 of Your Salon Retail, Lisa unpacks the five flimsiest excuses salon, spa and clinic owners use to avoid recommending retail — and why those stories are quietly costing you profit, confidence and leadership.
Inside this episode:
“My clients already have everything.” (They don’t.)“I don’t like this product rang...Retail Bum Water
Checkout my Transfer 1/3 of Salon Clients Workshop. JUST CLICK HERE
Let’s talk about bum water. Yes… bum water.
In this week’s episode of Salon Conversations, Lisa Conway shares one of the funniest - and most powerful - lessons about retail you’ll ever hear. Because here’s the truth, your clients don’t know what they don’t know.
If you’ve ever said:
“She just won’t buy.”
“They’ll get it online.”
“I don’t want to be pushy.”
This episode will lovingly shake you by the shoulders.
Retail...
How to Transfer Clients to Your Salon Team
Are you exhausted from working too many hours on the salon floor… but terrified of letting go of your clients?
In this episode of Salon Conversations, Lisa Conway dives deep into one of the most emotional and misunderstood leadership shifts in the hair, beauty, spa and clinic industry - transferring clients to your team without losing profit, loyalty, or confidence.
If you’ve ever thought:
“I can’t step back… everything relies on me.”
This episode is for you.
Lisa unpacks:
Why your hours are not your valueThe hidden danger of being the...Your Salon Retail - Chapter 4
In Chapter 4 of Your Salon Retail, Lisa tackles one of the biggest mistakes salon, spa, and clinic owners make when it comes to retail and team training: treating retail as an add-on instead of a core skill.
This chapter is all about starting where it actually counts.
Lisa breaks down why we’ve traditionally trained teams on technical skill first and left communication, consultation, and problem-solving until later — and how that single decision quietly sabotages retail results, team confidence, and client outcomes.
You’ll hear why:
Great results require retail (drop the mic 🎤...Your Salon Retail - Chapter 3
Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026
In this episode of Salon Conversation, Lisa continues her FREE weekly mentoring for 2026 with Chapter 3 from her book Your Salon Retail — and this chapter is all about what doesn’t work.
If retail in your salon feels heavy, inconsistent, or like something you’re constantly reminding people to do, this episode will give you clarity.
Lisa breaks down:
Why short-term incentives, bonuses, and quick fixes don’t stickHow “doing nothing” quietly costs salons thousandsWhy learning what not to do helps you focus on what does workT...Third Person Happy
Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026
In this episode of Salon Conversation, Lisa talks honestly about something many salon, spa, and clinic owners don’t even realise they’re doing, basing their happiness on everyone else being okay.
Lisa calls it “third person happy.”
I’ll be happy when the team is settled.
I’ll be happy when the kids are good.
I’ll be happy when the salon feels calm.
The problem? That moment rarely lasts.
In this deeply relatable conversation, Lisa explores:
Why busy women of...Your Salon Retail - Chapter 2
Join January Jump Start here: https://thesalonmentors.com/events-2026
In this episode of Salon Conversation, Lisa continues her FREE weekly mentoring for 2026 by reading Chapter 2 from her book Your Salon Retail — and this one is all about Show & Tell. Retail doesn’t fail because people are bad at sales. It fails because they don’t have a system.
In this episode, Lisa breaks down one of the simplest (and most powerful) habits you can build into every service:
Open the lid. Open your mouth.
This chapter unpacks:
Why good intentions aren’t...Your Salon Retail - Intro & Chapter 1
Join January Jump Start here: https://thesalonmentors.com/events-2026
In this episode of Salon Conversation, Lisa kicks off Chapter 1 from her third book, Your Salon Retail, with a message every salon, spa, and clinic owner needs to hear:
Retail is not a dirty word.
Retail isn’t “selling.”It’s problem-solving.It’s loyalty, and it’s one of the fastest ways to build confidence, connection, and profit — when it’s done properly.In this episode, Lisa shares:
Why separating “service” and “retail” is costing salons thousandsHow confidence (not scripts) drives retail successThe real reason t...Chapter 21 - Tits Up In A Good Way
Join January Jump Start here: https://thesalonmentors.com/events-2026
In this episode of Salon Conversation, Lisa shares the final chapter from her third book, Your Salon Retail - and it’s a powerful reminder of what’s possible when your salon no longer relies on you being on the floor.
This story isn’t really about yachts, holidays, or topless sunbaking (although there is that). It’s about freedom.
Freedom that comes from:
Building a team that can run the business without youCreating systems that generate income even when you’re not thereLeadi...A Do Over
Join January Jump Start here: 👉 https://thesalonmentors.com/events-2026
Do you really need the $175 bra… or is it time for a proper do-over?
In this episode of Salon Conversation, Lisa invites salon, spa, and clinic owners to pause, take stock, and ask the hard (but freeing) questions about their business, their team, and themselves.
This isn’t about blame. It’s about honesty.
Lisa talks candidly about overspending, overworking, people-pleasing, avoiding tough conversations, and why so many owners end up exhausted, resentful, and stuck running a business that no longer lights them up.<...
Merry Christmas
To join my January Jump Start go to https://thesalonmentors.com/events-2026
In this final episode of the year on Salon Conversation, Lisa reflects on what it really means to close one year well  - without rushing to escape it, fix it, or label it a failure.
This isn’t a “set your goals and hustle harder” conversation. It’s an honest look at growth, grief, joy, boundaries, identity, leadership, and what happens when you stop chasing more and start choosing what actually matters.
In this episode, Lisa shares:
Why reflecting on the year...Chapter 20 - Stop Beating Yourself Up!
Leadership isn’t in your DNA — it’s in your decisions. Chapter 20 of Your Salon Team is your reminder that you can learn to lead your tribe, even if you’re a people-pleaser with a big heart and a busy mind.
In this conversation, Lisa breaks down:
The four DISC personality stylesWhy most salon owners score high in Influence or SupportHow that impacts your leadership in the salonThe tiny behavioural shifts that change everythingYou don’t need to be perfect. You just need to understand yourself — and take action.
👉 Want to chat about joining T...
Clear Expectations for December
Want to have a call with Lisa about your plan for 2026, JUST CLICK HERE TO BOOK A TIME.
December can bring out the very best and the very worst in a salon. More clients, more pressure, more emotion, more expectations. In this episode, Lisa breaks down the power of setting clear expectations and why the smallest daily check-ins prevent the biggest blow-ups.
You’ll hear why soft skills matter more than ever in the silly season, how micro-conversations can save a team member’s sanity, and why systems keep your business - and your wellbeing - fr...
What I Learned Working With Beauty Teams for 6 Weeks… (GAME CHANGER)
To watch the video with all the resources, use the link below.
https://thesalonmentors.com/november-replay-g6357qr0
I've got something important for you today, something every salon owner with a team needs to hear. This week inside Salon Mentors I took the salon owners behind the scenes - into the real conversations, the real fears, and the real breakthroughs happening with beauty professionals right now.
Some of you will love what I’m about to share…Â
Some of you won’t. But all of you need it.
Because if you wan...
Chapter 19 — Is There a Potential Salon Manager
Here is the link for my November Masterclass - a not to be missed event!
Most salon owners dream of finding “their person” - the one who can run the show, hold the fort, and finally give them a break. But choosing a salon manager or future partner is one of the trickiest, riskiest, and most emotional decisions you’ll ever make.
In Chapter 19 of Your Salon Team, Lisa  unpacks the truth about leadership potential inside your business. Not everyone who wants the badge can actually carry it - and not everyone who could carry it actu...
Ongoing Packages for Clients
> Please checkout my SECRET BLACK FRIDAY MASTERCLASS JUST CLICK HERE
First visit fun facts
First Visit & Fun Facts - How to Nail the New Client Experience
There’s nothing quite like a new client. It’s a fresh start. A blank canvas. A chance to show someone what’s truly possible - and how good they can feel when they’re in the right hands.
But most salons waste the moment. They tiptoe. They assume. They don’t ask the questions that matter.
In this episode, Lisa shares how to shape the first visit into a moment that changes everything. From three essential questions to the kind of listeni...
Clients Bring Clients
Clients Bring Clients - How to Attract More of the Ones You Love
If you’ve ever wondered where your best clients come from - this episode is for you.
Today, Lisa breaks down the secret to growing your salon without spending a fortune on ads or relying on “word of mouth.” It’s all about creating an intentional clients-bring-clients strategy that works quietly in the background, turning your favourite people into your best recruiters.
Lisa shares the story of “Paddy the Dentist” - the simple system that transformed his clinic by doubling his A-grade...
