Dental Billing Academy

SRP denials continue to challenge dental teams and can slow reimbursement when documentation is unclear. In this episode, cohosts Jacquelyn Hurley and Dr. Iris Han share practical strategies to help practices strengthen periodontal documentation, improve claim clarity, and support more predictable billing outcomes.

In this episode, you will learn

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Welcome to the Dental Billing Academy’s "What's the 411" podcast. "What's the 411" refers to the 90s phrase, meaning "What's the latest information?" In this podcast, you can expect to hear discussions on various topics related to dentistry such as frequently asked questions from our support call center, worst claim stories, and highlights on the latest dental coding and billing updates. Our aim is to provide dental professionals and enthusiasts with relevant, up-to-date information to help them stay informed and improve their knowledge in the field. So… What’s the 411?

In Episode 1, Fran demystifies this comple...

Do you have questions about working with a third-party company? Allison breaks it all down — from communication to operations — and explains how a third party helped her achieve her goals.

Do you have questions about working with a third-party company? Allison breaks it all down — from communication to operations — and explains how a third party helped her achieve her goals.

Suzie Henry discusses the most common reasons for conflict inside a dental practice, and gives dental billers tools for quick conflict resolution and avoiding conflict when possible.

Suzie Henry discusses the most common reasons for conflict inside a dental practice, and gives dental billers tools for quick conflict resolution and avoiding conflict when possible.

Learn how these four dynamic dental billers fought in the trenches to get these tough claims paid. Now YOU know what to do when you encounter a similar situation.

Learn how these four dynamic dental billers fought in the trenches to get these tough claims paid. Now YOU know what to do when you encounter a similar situation.

Curtis Marshall, Dental Intelligence Vice President of Enterprise Partnerships, talks about which practice numbers to monitor and what goals dental billers should be setting.

Curtis Marshall, Dental Intelligence Vice President of Enterprise Partnerships, talks about which practice numbers to monitor and what goals dental billers should be setting.

Lois Banta and Allison Norris break down the D4346 code, how it differs from D4341 / D4342, and how to support your clinical staff to get it paid!

Lois Banta and Allison Norris break down the D4346 code, how it differs from D4341 / D4342, and how to support your clinical staff to get it paid!

When did dental insurance start? How are CDT codes added and changed? Dr. Roy Shelburne breaks it all down and gives his prediction for the future of dental billing.

When did dental insurance start? How are CDT codes added and changed? Dr. Roy Shelburne breaks it all down and gives his prediction for the future of dental billing.

Expand your knowledge of Eaglesoft with Jackie and Jessica, two dynamic dental billers that specialize in this detailed dental practice management software.

Expand your knowledge of Eaglesoft with Jackie and Jessica, two dynamic dental billers that specialize in this detailed dental practice management software.

Why should insurance verification be a big deal in your practice? Let's find out.

Why should insurance verification be a big deal in your practice? Let's find out.

Do you sometimes feel like your team is not rowing in the same direction? Listen to dream team Jane Weiss and Mia Davis and learn the secret to their amazing teamwork!

Do you sometimes feel like your team is not rowing in the same direction? Listen to dream team Jane Weiss and Mia Davis and learn the secret to their amazing teamwork!

Listen in for a great conversation with dental biller, Meghan Mackey, where she discusses her best practices for posting insurance payments and why it is important to do it timely.

Listen in for a great conversation with dental biller, Meghan Mackey, where she discusses her best practices for posting insurance payments and why it is important to do it timely.

Amanda Cross discusses best practices for morning huddles and how to make them efficient and effective for the whole team, resulting in better patient care.

Amanda Cross discusses best practices for morning huddles and how to make them efficient and effective for the whole team, resulting in better patient care.

Amanda Boles, dental biller and Dentrix trainer, discusses the features of Dentrix that help dental billers maximize efficiency.

Amanda Boles, dental biller and Dentrix trainer, discusses the features of Dentrix that help dental billers maximize efficiency.

Michelle gives her best tips for overcoming the mother of all roadblocks for dental billers - not enough clinical documentation.

Karrie has years of general and OMFS experience under her belt, and she shares her Dentrix tips and tricks for all Dentrix dental billers.

The holidays are usually slower and allow for more time to tie up loose ends. Here are some end of year best practices to start the new year off with a clean and organized slate.

Shae discusses her protocol for appeals and denials, and how to prioritize your day.

This specialty episode discusses orthodontic billing processes, and how general dental billers need to know these processes too.

Beth Pokorny shares her insights on documentation for general and oral surgery practices, in order to get claims paid.

Penny Reed discusses the importance of communication in a dental practice, and how coaching each other can help.

Cori Anne talks about how she stays motivated and works diligently to ensure all the steps of the dental billing process are completed daily.

Lois Banta shares her advice on the most important area to focus, as a dental biller, to ensure the success of the practice.

John Stamper talks with eAssister Jackie Koontz about the dental industry and the dental insurance billing process.

John Stamper sits down with Rachael Grant, one of the great eAssisters working for eAssist. They speak about the dental insurance billing process, as well as Rachaels experiences in the world of dental billing.

John Stamper talks with eAssister Jackie Koontz about the dental industry and the dental insurance billing process.