The ITPro Podcast
The ITPro Podcast is a weekly show for technology professionals and business leaders. Each week hosts Bobby Hellard and Jane McCallion are joined by an expert guest to take a deep dive into the most important issues for the IT community. New episodes premiere every Friday. Visit itpro.com/the-it-pro-podcast for more information, or follow ITPro on LinkedIn for regular updates.
Hacked fridges and another Google Cloud outage
Halloween is upon us and October has already been full of IT horror stories. From French supermarket fridges filled with spoiled cheeses to another hyperscaler outage taking down banking services, October has been a nightmare.
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What is a flatpack data center?
As data center construction causes controversy around the globe, Jane and Bobby are joined by Chris Carreiro, the CTO of global IT infrastructure services firm Park Place Technologies, to discuss the pros and cons of flatpack data centers and how modular computing can help enterprises scale up.
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SPECIAL EDITION: Future-proofing the modern enterprise in an AI-centered world
Nearly half of enterprises are struggling to keep pace with disruption. Largely down to a combination of fragmented AI, workplace, and infrastructure strategies, according to Dell's latest Modern Enterprise Readiness Report.
Disconnected projects slow businesses down. Outdated hardware creates an AI bottleneck. Leaders need an integrated strategy where devices, infrastructure, and security work as one connected system.
On this special edition of the ITPro Podcast, in association with Dell Technologies, Global Chief Technology Officer and Chief AI Officer of Dell Technologies, John Roese, talks through the findings of the Modern Enterprise Readiness Report and how...
Have agents, copilots, and chatbots made life harder?
AI tools like copilots, chatbots, and agents have rapidly taken root in the workplace in the years since ChatGPT brought the technology into the mainstream. The initial promise was that AI would lighten the load and help workers carry out tasks without having to learn new skills. In reality, that’s not quite what happened.
Barriers to adoption have led to a growing AI skills gap in companies driven not by a lack of understanding of how to use the technology, but by a lack of understanding of how the technology works and what its weaknesses are.
...SPECIAL EDITION: Scaling, ROI, and what’s next for workplace AI
For many companies, AI is now a fact of life. A growing number of those that were running pilots have now moved to production, bringing agents and other forms of generative AI into force in their organizations.
Perhaps more exciting still, these projects are – finally – starting to demonstrate ROI.
In this special edition of the ITPro Podcast, in association with SAP, Jane is joined by guest James Bates, head of industry and customer advisory at SAP UK and Ireland, to talk about AI investment, the importance of workforce skills, and how organizations can successfully scale thei...
What UK tech can learn from a decentralized government
It’s been a summer of change in the UK. With Andy Burnham taking up residence in 10 Downing Street, the new prime minister has championed the government’s focus on a more decentralized approach to governing the UK – including a ‘Number 10 North’ in Manchester.
With a proposed shift of power away from London toward other regions, could this approach work in the UK tech sector?
In this week’s episode, we speak to Ben Bilsland, Head of Technology Industry at RSM UK, about the UK’s technology hubs and how a more regional focus could help the UK gr...
NetApp Insight 2026: Can Novus and Keystone break the AI bottlenecks?
As we move further into autumn, conferences start to come thick and fast. This week was NetApp's annual Insight event, live from Las Vegas, where there was another chance to hear more about how smart storage, AI factories, and data readiness can empower enterprises.
However, it’s been a challenging year for NetApp, with growing concern over the ever-rising cost of hardware and the rapid expansion of agentic AI pulling safety concerns into focus.
ITPro’s news and analysis editor, Ross Kelly, joined the pod live from an unusually rainy Las Vegas to talk through NetA...
SPECIAL EDITION: What enterprises need from a modern data center
The data center has always been the backbone of enterprise operations, but in the age of AI, modern infrastructure has to evolve. And there are many challenges for enterprises when it comes to their legacy infrastructure and what they need to consider for a successful refresh.
In this special edition of the ITPro Podcast, Bobby Hellard talks with Dell Technologies senior director of global speciality sales, KC Funk on the evolution of the modern data center.
From storage layers and AI readiness to security and the current threats data centers should prepare for, KC explains...
Rogue AI and unionization at Meta
The month of September is usually about the first flourishes of Autumn, but thanks to a cohort of AI companies, everyone is seeing red. Multiple reports of rogue AI agents hacking companies across the internet have led to calls to slow down the research and development of the technology.
And, in an even more unbelievable turn of events, Meta is open to unionization across its workforce…
On this week’s episode of the ITPro Podcast, Bobby Hellard, Scott Bekker, and Ross Kelly look at the recent spate of AI agent hacks and Meta’s deal with P...
Dreamforce 2026 and the dangers of AI
AI safety has dominated the public discourse over the last month, with executives and founders of some of the most popular AI companies sounding the alarm themselves. And the topic was a key talking point at Salesforce’s annual event Dreamforce.
Salesforce CEO Mark Benioff was joined on stage by Nvidia’s Jensen Huang and Anthropic’s Dario Amodei, with both discussing the current state of AI and also Salesforce’s own AI offerings.
ITPro’s news and analysis editor Ross Kelly joined the pod live from San Francisco to talk AI safety, Claudforce, Koa, and all th...
AI's operational blind spots
Businesses continue to embrace generative AI at a rapid pace. From copilots and chatbots to autonomous agents, an exciting world of new technology is opening up.
The race to adopt these AI tools isn't without its perils, though. The mantra "garbage in, garbage out" is even more poignant when these systems come into play, with the potential for a cycle of bad data presenting a real risk to organizations.
On this week's episode, Tim Pfaelzer, SVP and GM EMEA at Veeam, discusses operational blind spots, what they mean for businesses, and how they can balance...
SPECIAL EDITION: TD SYNNEX talks about attaching services to products
In this special edition of the ITPro Podcast, host Bobby Hellard speaks with Stephen Ennis, VP Services EMEA at TD SYNNEX, about why attaching services to technology products has become a strategic imperative across the channel.
Episode Highlights
Outcome-driven solutions: Shifting from standalone product sales toward complete business outcomes that meet modern customer expectations.The services value cycle: Leveraging TD SYNNEX's framework across pre-deployment training, deployment integration, white-label 24/7 managed support, and circular IT end-of-life recycling.Predictable revenue: Building long-term customer relationships and driving recurring revenue by filling skills and service capability gaps.SPECIAL EDITION: TD...
Agents on the frontline: How Box is using AI to supercharge cybersecurity
Findings from Box’s State of AI in the Enterprise survey show 83% of enterprises are now running agents in some capacity.
These bots are enabling teams to drive productivity and efficiency, but as with any new technology, smooth integration can be a challenge - and security risk.
Recent agent-related incidents in the tech industry have sparked concerns about long-term security implications.
In this week’s episode of the ITPro Podcast, Ross Kelly and Bobby Hellard speak with Box CISO Heather Ceylan to discuss how Box is using agents internally, and how enterprises can adop...
SPECIAL EDITION: TD SYNNEX talks MSP Evolve™
In this special edition of the ITPro Podcast, TD SYNNEX’s Nick Such discusses how the MSP Evolve™ framework helps Managed Service Providers scale recurring revenue and navigate growing market pressures. The episode addresses key industry challenges, including security threats, talent shortages, and rapid technology changes.
Episode Highlights
Tailored Support: How MSP Evolve™ meets MSPs where they are rather than using a one-size-fits-all model.Core High-Growth Technologies: Leveraging resources across cybersecurity, hybrid cloud, and Destination AI.Six-Pillar Framework: Practical support to streamline operations, gain certifications, and drive measurable business outcomes.Google’s Spirit Airlines auction & TrendAI insider threat report
This week, Bobby Hellard and Scott Bekker talk with ITPro’s news & analysis editor, Ross Kelly, to discuss some of the top stories from August.
That includes Google acquiring a treasure trove of data from a defunct airline in a bid to bolster AI products. The auction to acquire data from Spirit Airlines hit headlines this month as Google outbid another industry player looking to capitalize on a trove of information.
We also discuss TrendAI’s insider threat report, which looked at how cyber criminals are building increasingly sophisticated insider threat netw...
The key to a successful IT strategy
Poorly implemented IT strategies have a significant impact on businesses. From lackluster growth and financial losses to employee change fatigue, the risks are huge. With enterprises ramping up AI adoption, many are failing to learn the lessons from previous change programs and are diving headlong into projects.
On this week's episode of the ITPro Podcast, Jane and Ross speak with Al Kingsley MBE, CEO of NetSupport, to explore how IT leaders can implement change, lead by example, and deliver successful transformation projects.
Stopping supply chain attacks
Supply chain attacks are increasingly common and increasingly disruptive, but organizations still struggle to defend against them properly.
In this episode of the ITPro Podcast, Jane and Ross are joined by Haydn Brooks, CEO of supply chain security firm Risk Ledger, to talk about what threats businesses are facing, what mitigation strategies could work well, and why cyber teams need to work together throughout the supply chain.
Highlights
"Most of the attacks that you find in in kind of the supply chain main are untargeted. So it's where you've had a threat actor...
Can responsible AI beat hallucinations?
Hallucinations are an eternal problem in generative AI in particular, and while it’s true that large language models (LLMs) require vast amounts of data, the quality of that information will affect the quality of the output.
What can businesses do to ensure they’re using AI both effectively and responsibly?
In this episode of the ITPro Podcast, Jane and Ross are joined by Amanda Stent, head of AI strategy and research in the office of the CTO at Bloomberg, to examine what responsible AI is, how organizations can use it, and what has been achi...
SPECIAL EDITION: Shifting from traditional MDR to an AI-powered agentic SOC
In this episode, brought to you in association with Arctic Wolf, Jane speaks with Nick Dyer and Carl Adasa about moving from traditional MDR to an agentic SOC.
What the OpenAI rogue bot story really says about the state of AI security
OpenAI and Anthropic both revealed this month that their "highly advanced" agents broke free of containment during a cybersecurity training exercise. Both businesses said this shows how advanced their AI agents are but is that the whole story?
This week, Jane and Scott are joined by news editor Ross Kelly to discuss the biggest story of July, plus Jane's takeaways from AMD Advancing AI.
Non-episode announcement
There's no ITPro podcast episode today, instead we will be putting out the episode you'd normally have in your feed today on Monday. Then we'll be back to our normal Friday routine.
Thanks for listening!
SPECIAL EDITION: The cloud hangover – why UK IT leaders are taking back control
Organizations have been rushing to the public cloud, often without much thought given to strategically placing workloads.
Over the intervening years, however, IT and business decision makers have learned that while public cloud can be useful for some applications, there's no one size fits all and AI has brought this to even greater focus.
What's the role of private cloud in managing workloads effectively and how can businesses strategically choose what path is best for them?
In this episode, in association with Redcentric, the ITPro Podcast is joined by senior product manager for...
Why doesn’t more data produce better results?
Data is treated as a source of untapped riches for businesses, promising a world of better insight and easier management. What’s less discussed is how it’s possible to drown in this ocean of information – more data sometimes just means more noise, and this is as true in IT as in any other profession.
Why doesn’t more data produce better results? Is there a better way forward? And what does this mean for the end users? On this episode of the ITPro Podcast, Bobby Hellard and Ross Kelly talk to Fernando Castanheira, the CIO of Riverbed...
The Evolution of Digital Twins
Digital twins have been a key tool for organisations to create virtual replicas of operating environments. From transportation to manufacturing and oil & gas, they help simulate performance and prepare for ‘what-if scenarios’. But they’re evolving.
On this week’s episode, Bobby talks to ITPro’s news and analysis editor, Ross Kelly, to ask what exactly a digital twin is and how they are evolving since the arrival of generative AI.
The term ‘digital twin’ is even taking on different meanings; in some cases it’s not just a virtual replica of a factory floor, for example. We...
The end of tokenmaxxing – and what comes next
The rise and fall of tokenmaxxing has been dramatic, not least because of how quickly it happened. From a darling of CEOs wanting to show how AI-forward they are to a balance sheet nightmare, the journey this particular strategy for measuring AI lasted mere months before its star started to fade.
In this episode of the ITPro Podcast, Jane and Bobby are joined by Frank Böhmer, CEO of Ninox, to talk about what prompted the trend in tokenmaxxing, why it fell apart, and what comes next.
Could rising token costs boost interest in on-premises hardware?U...Do we have enough talent and power for the future of AI?
It’s a very uncomfortable end to June with temperature records once again being broken across Europe. The technology world is moving forward unabated, though, still talking about AI and, in particular, the workforce and infrastructure that underpins it.
Do we have the talent to meet the demand for AI? Do we have the power to keep our data centers operational? And can the European Union get us off our dependence on Google Workspace and Microsoft 365?
ITPro’s news editor Ross Kelly joins Jane and Bobby to look back on some of the most interesting stor...
HPE Discover and Pure Accelerate 2026
This week’s episode comes to you live from Las Vegas, where we link up with Jane McCallion at HPE Discover and also ITPro’s news editor, Ross Kelly, at Pure Accelerate.
Jane talks us through all the major announcements at HPE, with a heavy focus on how its Juniper Networks acquisition is impacting its new products and services. She also gives her thoughts on CEO Antonio Neri and the company’s approach to agents.
Across the Las Vegas Strip at Resorts World, Ross gives us his insight into Everpure, the impact of rising hardware costs...
The AI pricing time bomb
Are businesses heading for an AI pricing time bomb? With companies like Uber suddenly raising concerns about the inability to draw a clear line between token usage and visible improvements, there is a growing question about the real cost of AI and agents.
On this episode of the ITPro Podcast, Bobby Hellard and Ross Kelly are joined by the CEO of Mendix, Raymond Kok, to discuss the different scenarios facing businesses as the true cost of AI hits home.
Highlights
“I think more and more the conversation is shifting in that direction. So, st...
Why mobile connectivity still matters for business
When we talk about wireless connectivity, often what we’re thinking about is WiFi, however mobile connectivity such as 5G is still important for many sectors.
What happens to a business when mobile connectivity is inadequate or fails completely?
On this episode of the ITPro Podcast Jane and Bobby are joined by Paul McHugh, VP of EMEA sales at Ericsson, to discuss how wireless connectivity issues can affect businesses.
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Three and Ericsson just launched a fi...SPECIAL EDITION: Security at the speed of AI
Many IT leaders are at a crossroads in their careers, with the clear potential of AI for cybersecurity matched with the huge threat of AI-powered attacks.
Recent releases such as Anthropic’s Claude Mythos have revealed the wave of AI-assisted vulnerability discovery, which will act as a powerful asset in the defender’s toolkit but could also become a potent weapon in the attacker’s arsenal.
Luckily, IT leaders don’t have to make all these decisions alone. With the right partner today, they can get in the right mindset for AI-speed attacks today, and make the...
The future of employment and gentlemanly hackers
The month of May is coming to a blistering hot end. Across Europe, new high temperature records are being set and unpredictability is very literally in the air as people wonder how they will adapt to these rapid meteorological changes long term.
In the world of IT, technology may be evolving equally rapidly but are the takes from the AI faithful still that hot or is the discourse increasingly predictable?
Plus, a dapper ransomware outfit is gaining infamy as one of the most active and successful cyber gangs in the world.
Highlights
<...SPECIAL EDITION: What Would a Mythos-Resilient SOC Look Like?
Security operations center (SOC) analysts were already stretched to their limits, with teams often unable to investigate threats at the scale and speed needed to keep their organizations completely protected against modern threats.
The surprising emergence of the Claude Mythos Preview represents an inflection point when it comes to that issue. In pre-release testing, Anthropic found this frontier model so effective at discovering and independently exploiting vulnerabilities that the company decided not to release Mythos.
Whether Mythos ever gets a full release, it is a harbinger of a step function in capabilities with large language...
Dell Technologies World 2026: agents, hardware, and tokenomics
It’s been a busy week for the enterprise tech world in Las Vegas as Dell Technologies customers, partners, and channel partners poured into the Venetian Conference Center to hear about the company’s latest strategies, products, and predictions for the future of IT.
In this episode, Bobby speaks to Jane about what she’s learnt during her week at the conference, what some of the big announcements were, and whether her pre-conference predictions were correct.
How AI code is changing software development
IT leaders are carefully assessing the extent to which AI-generated code can make a difference in their business.
On the one hand, AI developers promise their tools can enable faster code deployment and free up time for developers. On the other, it can be difficult to know where to start with AI tools – particularly if you want total reliability in your code.
How can enterprises make best use of AI code? And what do these tools mean for the developer teams of the future?
In this episode, Jane and Rory are joined by Co...
SPECIAL EDITION: Why cyber resilience is business critical
In 2026, cyber attacks are far from the sole provision of cybersecurity professionals. These incidents pose real, hugely destructive impacts for businesses and can seriously impact employee and customer experience in the short and long term.
It’s not a matter of if, but when your business is targeted by threat actors. But in the gap between realizing this and implementing the right cyber resilience strategy, there’s potential for enormous financial losses.
How can businesses prepare for the worst? And what role can a trusted partner play in reaching true cyber resilience?
In this...
Managing tech costs in a volatile market
IT spend can be incredibly hard to accurately calculate. If you’re reliant on public cloud providers for your AI and software needs, you’re open to price rises, license changes, and other baked in costs.
The past few years have seen some firms choose to repatriate workloads to offset cloud costs – but this comes with its own risks. Surging international oil and gas prices, driven by conflict, are driving up bills for enterprises and consumers alike – bad news for those running AI workloads on premise.
How can leaders begin to get a grip on these co...
April rundown: OpenAI hesitations and Apple's new CEO
April has come to an end and what a busy month it’s been, with major announcements, updates, and cancellations across all corners of the tech sector.
Earlier this month, OpenAI made headlines throughout the UK with the news that it was cancelling its landmark Stargate UK project citing region-specific difficulties. But how do these claims stack up, given signs OpenAI is pulling back from other key compute projects?
Also this month, John Ternus was announced as the incoming CEO at Apple. What does the Apple’s hardware king mean for the tech giant going forw...
Google Cloud Next 2026: Scaling AI agents
Las Vegas may be known as the city of sin, but in the world of tech it’s also the land of conferences. Taking over the Mandalay Bay resort this week was Google Cloud Next, Alphabet’s chance to show off the latest in its cloud strategy and – naturally – AI tools.
AI agents, in particular, have been a focus this year as Google Cloud looks to meet surging customer demand with infrastructure and software innovations for AI inference.
What story has Google been looking to tell at the event? And what’s the reality behind it?
...
The race to become quantum-safe
For many, quantum computing is a little like nuclear fusion. Each is at the very furthest reaches of deep tech – and each its its own way will change the fabric of the world when realised.
Physicists hope that commercial nuclear reactors could be realised by the early 2040s. But quantum computing could come sooner – far sooner.
When it does arrive – and leaders in the space now say it could do by 2029 – quantum computing will represent the most severe of risks to our encryption algorithms. Luckily, experts are already working on establishing standards for post-quantum approaches – now it’s u...
Can Europe achieve AI sovereignty?
AI deployment is inextricably linked to the United States of America. Many of the major frontier labs are based there and the cloud providers that businesses depend on to access the latest models are majority American.
But all over Europe, businesses are considering questioning the extent to which their critical workloads should be dependent on the US.
In a recent edition of the podcast, we covered all things digital sovereignty. In this episode, we're zooming in on how this push for sovereignty is compatible with AI adoption for European businesses. What does ‘AI sovereignty’ mean in p...