The Best Practices Show

40 Episodes
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By: ACT Dental

Learn the SECRETS of the best dental practices with Kirk Behrendt, CEO of ACT Dental, through interviews with leaders in the industry. actdental.com

What You Need to Know About PPOs and IPAs with Dr. Barrett Straub
#440
Last Friday at 7:00 AM

What You Need to Know About PPOs and IPAs

Episode #440 with Dr. Barrett Straub

There's an old story of what success looks like in dentistry. You're always busy, packed with patients, making millions, and have tons of PPOs. But if you're here listening, you already know something’s wrong with that picture. And in this special edition podcast, Kirk Behrendt and Dr. Barrett Straub introduce ACT’s new PPO Roadmap, a guide for insurance independence to help you work smarter without the fear of dropping bad PPOs. Don't stay stuck in high-volume dentistry! If you're read...


Verbal Skills to Move Away from PPOs with Kirk Behrendt & Jenni Poulos
#439
Last Wednesday at 7:00 AM

Verbal Skills to Move Away from PPOs

Episode #439 with Kirk Behrendt & Jenni Poulos

Dropping bad PPOs can be daunting. But there is one thing you can do to make the process a little more comfortable — utilizing verbal skills. Different words carry different weight, and Kirk Behrendt brings back Jenni Poulos, one of ACT’s amazing coaches, to explain how a small change in language can make a big difference in perception. By improving your verbal skills, you will build trust, value, and confidence. And, ultimately, you will retain the patients you want to keep in your...


5 Reasons You Do Not Bill Medical for Dentistry with Laurie Owens
#438
Last Monday at 7:00 AM

5 Reasons You Do Not Bill Medical for Dentistry

Episode #438 with Laurie Owens

There is a list of dental procedures that medical insurance might pay. So, why do dentists avoid billing medical? Today, Kirk Behrendt brings back Laurie Owens, director of medical billing at Devdent, to share five reasons you don't bill medical, why you should start, and what you can do to increase claim acceptance. And the benefits go beyond reimbursement! To learn how medical billing can add value to your practice, listen to Episode 438 of The Best Practices Show!

Main Takeaways:

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How to Create a Healthier, Happier, & Higher Performing Culture with Judy Kay Mausolf
#437
06/24/2022

How to Create a Healthier, Happier, & Higher Performing Culture

Episode #437 with Judy Kay Mausolf

People want to work where they're happy. And if your existing team looks stressed and miserable, how can you attract the kind of people you want — or anyone — to work in your practice? It all starts with leadership, and Kirk Behrendt brings in Judy Kay Mausolf, known as “the velvet hammer,” and owner and president of Practice Solutions, to share ways to create a healthier, happier, higher performing practice. Do you want a happy career in dentistry? To find out how to achie...


Understanding Artificial Intelligence in Dentistry with Dr. Marty Jablow
#436
06/22/2022

Understanding Artificial Intelligence in Dentistry

Episode #436 with Dr. Marty Jablow

Artificial intelligence isn't taking over dentistry — yet. But it is changing what dentists can do. AI can enhance your dentistry, and Kirk Behrendt brings in Dr. Marty Jablow, president of Dental Technology Solutions and “America’s dental technology coach,” to explain how AI can improve diagnosis, boost treatment planning, and help you to help your patients in brand new ways. If you want to take your dentistry from Jurassic Park to state-of-the-art, listen to Episode 436 of The Best Practices Show!

Main Takeaways:

AI is...


Selling Your Practice Under Ideal Conditions or Under Duress with Paul Sletten
#435
06/20/2022

Selling Your Practice Under Ideal Conditions or Under Duress

Episode #435 with Paul Sletten

Selling is one of the most important things you will do in your practice life. But whether you're the seller or the buyer, you want to ensure ideal conditions. And to help you in that process, Kirk Behrendt brings back Paul Sletten from the Sletten Group to share his expert advice so you can plan, prepare, and transition successfully. You will likely sell your practice only once. To learn how to do it right and under the best conditions, listen to Episode 435...


It’s OK to Not Be OK with Dr. Gina Dorfman
#434
06/17/2022

It’s OK to Not Be OK

Episode #434 with Dr. Gina Dorfman

How much do you trust your team members? Do you question their abilities, or do you find them capable? Do you delegate, or do you feel better off doing everything yourself? If there is one ingredient for success in anything, it’s trust. And Kirk Behrendt brings in Dr. Gina Dorfman, co-founder and CEO of YAPI, to reveal how trusting her team at the highest level led to running multiple successful businesses. For her advice on how to build the ultimate dream team, list...


How to Not Spend Money on Marketing and Still Get Great Results with Minal Sampat, RDH
#433
06/15/2022

How to Not Spend Money on Marketing and Still Get Great Results

Episode #433 with Minal Sampat, RDH

You don't need to spend a crazy amount of money to market effectively. Whether you're a new practice with little money to spend, or an established practice looking to change your marketing strategy, today’s episode is for you! Kirk Behrendt brings in Minal Sampat, author of Why Your Marketing is Killing Your Business, to share some of her marketing secrets that you can start implementing today. To master effective marketing for different budgets, listen to Episode 433 of Th...


Trends in Insurance Reimbursement with Dr. Roy Shelburne
#432
06/13/2022

Trends in Insurance Reimbursement

Episode #432 with Dr. Roy Shelburne

Everything you know about dental insurance today — well, it may be different tomorrow! So, to help you stay ahead of the trends and changes and protect your practice, Kirk Behrendt brings back Dr. Roy Shelburne to share his expert advice. There are ways you can maximize your reimbursement, and it starts with one thing: read and understand your contracts! If you want to collect every cent you're entitled to, listen to Episode 432 of The Best Practices Show!

Main Takeaways:

Dental insurance rules ar...


There is No “Plan B” with Dr. Zachary Sisler
#431
06/10/2022

There is No “Plan B”

Episode #431 with Dr. Zachary Sisler

We’re conditioned to have a plan B, just in case. But if you're putting time and energy into plan B, then plan A is doomed to fail! And to prevent that from happening, Kirk Behrendt brings back Dr. Zachary Sisler to share how you can create the best plan A for your life and practice. Remember, there is no plan B — just invest and succeed in plan A! For advice on how to make that happen, listen to Episode 431 of The Best Practices Show!

Mai...


Rethinking Endodontics – A Systematic Approach Dr. William Nudera
#430
06/08/2022

Rethinking Endodontics – A Systematic Approach

Episode #430 with Dr. William Nudera

No dentist can do everything. There are times when you have to refer. And to make that process easier and more organized, Kirk Behrendt brings in Dr. William Nudera to talk about his book, NuEndo: ReThinking Endodontics. It contains a flowchart roadmap that will guide general dentists and endodontists to have predictability and efficiency with diagnosis and prognosis. Having this book is like having an expert in your office! To learn more about this great resource that will improve your clinical decisions, listen to Episode 430 of...


A Better Way to Find and Hire Great Team Members with Dr. Susan Thompson
#429
06/06/2022

A Better Way to Find and Hire Great Team Members

Episode #429 with Dr. Susan Thompson

As a dentist, you wear many hats in your practice. But there's one you can let go of — hiring. There's a better way to hire than you being the one to do it, and Kirk Behrendt brings in Dr. Susan Thompson to share how. You don't need to do everything! And when you involve your team, they can help you hire great people. To learn the secret to finding and hiring the best team members for your practice, listen to Ep...


A New Way to Make More and Work Less with Angela Heathman
#428
06/03/2022

A New Way to Make More and Work Less

Episode #428 with Angela Heathman

You don't have to work more to produce more! And to reveal some of the secrets to earning more while working less, Kirk Behrendt brings back Angela Heathman, one of many amazing lead coaches at ACT Dental. With her coaching expertise, you can learn how to plan more strategically to create the practice and life that you want. For tips on working smarter, not harder, listen to Episode 428 of The Best Practices Show!

Main Takeaways:

Plan strategically for...


Things to Pay Attention to Before You Sign a Contract with Dr. Suzanne Ebert
#427
06/01/2022

Things to Pay Attention to Before You Sign a Contract

Episode #427 with Dr. Suzanne Ebert

You don't want to buy a practice that's held together with duct tape. That's why you need professional guidance! And today, Kirk Behrendt brings in Dr. Suzanne Ebert from ADA Practice Transitions to help you prepare before you sign on the dotted line. With her expert advice, you will learn how to do your due diligence so you can have a smooth transition. If you want a stress-free transition experience, listen to Episode 427 of The Best Practices Show!

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The Truth Behind the Shortage of Dental Assistants with Shannon Pace Brinker, CDA
#426
05/30/2022

The Truth Behind the Shortage of Dental Assistants

Episode #426 with Shannon Pace Brinker, CDA

If you've got a great dental assistant, you'd better not let them go — especially now, more than ever! And for insight on what you can do to keep them in your practice, Kirk Behrendt brings in Shannon Pace Brinker, founder and CEO of Chairside Assisting. Even without the shortage, your assistants are valuable — so make them feel valued! To learn how, and for other ways to earn their loyalty, listen to Episode 426 of The Best Practices Show!

Main Takeaways:


Getting Started with Systems in Your Dental Practice with Laci Phillips
#425
05/27/2022

Getting Started with Systems in Your Dental Practice

Episode #425 with Laci Phillips

If you're using Post-its as your training manual, you need a better system! And to help you create the best one for your practice, Kirk Behrendt brings in Laci Phillips, cofounder of Practice Dynamics, to shift your thinking and reveal how to get started. Systems give you organization, consistency, and predictability, and the way to achieve it is with an SOP. To find out more about SOPs and how to create them, listen to Episode 425 of The Best Practices Show!

Main...


Better Profitability Through Insourcing with Brenda McNulty
#424
05/25/2022

Better Profitability Through Insourcing

Episode #424 with Brenda McNulty

There are things not getting done in your practice. But what if there was a way to get a team member to do exactly what you need at your budget? Well, there is! And Kirk Behrendt brings in Brenda McNulty, the dental group director from Support DDS, to tell you all about insourcing — a great way to help your team members free up their time. If you want a remote, certified, trainable team member who can work on your schedule to increase profitability, listen to Episode 424 of Th...


Hiring, Finding, and Keeping Great Team Members with Kevin Henry
#423
05/23/2022

Hiring, Finding, and Keeping Great Team Members

Episode #423 with Kevin Henry

Great team members are hard to come by. And even if you find them, how do you keep them in your office? It’s becoming harder than ever, so Kirk Behrendt brings in Kevin Henry, co-founder of IgniteDA, to share his findings for the best practices to find, hire, and keep great people. Patience is one key ingredient — and you will need lots of it! For more expert advice on keeping the best team members, listen to Episode 423 of The Best Practices Show!

Ma...


Common Mistakes Dentists Make in Marketing Episode #422 with Grace Rizza
#422
05/20/2022

Common Mistakes Dentists Make in Marketing

Episode #422 with Grace Rizza

Marketers are not magicians. They can't turn $50 into 1,000 loyal patients. But what they can do is help you focus and strategize to attract new patients and increase loyalty. And today, Kirk Behrendt brings in Grace Rizza, CEO of Identity Dental Marketing, to share some of the biggest mistakes made in dental marketing that you need to know and avoid. Don't try marketing on your own! To learn how to get the most out of your time and money, listen to Episode 422 of The Best Practices...


A Healthy Way to Look at Numbers in Hygiene with Kirk Behrendt & Christina Byrne
#421
05/18/2022

A Healthy Way to Look at Numbers in Hygiene

Episode #421 with Kirk Behrendt & Christina Byrne

Do you want to provide high-quality care for your patients? Then you need to track some numbers! And to share the most important metrics you should be tracking in hygiene, Kirk Behrendt brings back Christina Byrne, director of operations at ACT Dental. Kirk and Christina explain why you should care about those metrics and how to have the numbers conversation — because what gets measured gets improved! To learn more about the metrics that matter, listen to Episode 421 of The Best Pr...


Is Private Practice Dead? with Corinne Jameson-Kuehl, RDH, BS
#420
05/16/2022

Is Private Practice Dead?

Episode #420 with Corinne Jameson-Kuehl, RDH, BS

DSOs have become more prevalent. But it doesn't mean private practice is dead! In fact, it’s thriving, and Kirk Behrendt brings in Corinne Jameson-Kuehl, owner of Custom Dental Solutions, to share her knowledge and experience to help you succeed in getting started. Whether you're buying a new practice, starting from scratch, going group or solo, she offers her best practices so you can achieve your practice goals and thrive. To learn more, listen to Episode 420 of The Best Practices Show!

Main Takeaways:

...


Transitioning from People-Dependent to Systems-Driven with Kirk Behrendt & Heather Crockett
#419
05/13/2022

Transitioning from People-Dependent to Systems-Driven

Episode #419 with Kirk Behrendt & Heather Crockett

It’s great to have that awesome team member who does everything and runs the show. But what happens if they leave? That's right — they take all that greatness with them! Your practice needs to stop being people-dependent and start being systems-driven, and Kirk Behrendt brings in Heather Crockett, one of ACT’s amazing Lead Practice Coaches, to share how. One important tool is predictability, and you can achieve that with a great system. To learn how to create great systems for success, listen to Epi...


Incorporating More Oral Pathology in Your Dental Practice with Dr. Ashley Clark
#418
05/11/2022

Incorporating More Oral Pathology in Your Dental Practice

Episode #418 with Dr. Ashley Clark

Survival rates for oral cancers are not great. So, the best thing to do is to actively prevent them.  And today, Kirk Behrendt brings in Dr. Ashley Clark, Division Chief of Oral Pathology at the University of Kentucky College of Dentistry, to share the importance of early detection, the steps to take when you come across a case, and how to communicate your findings without terrifying your patients. Screening every patient, every time, can help save a life! To learn more, listen t...


Alignment Starts at the Top with Kirk Behrendt & Courtney Dalton
#417
05/09/2022

Alignment Starts at the Top

Episode #417 with Kirk Behrendt & Courtney Dalton

Of your entire life, 30% of your time will be spent at work. So, why not make it a great place to be? And to help you make that happen, Kirk Behrendt brings back Courtney Dalton, one of ACT’s amazing coaches, to talk about how to proactively create alignment with your team for a healthy, happy, high-functioning practice. If you want to set your team up for success, listen to Episode 417 of The Best Practices Show!

Main Takeaways:

Alignment starts wi...


Automation For Your Team to Feel More Human with Dr. Ryan Hungate
#416
05/06/2022

Automation For Your Team to Feel More Human

Episode #416 with Dr. Ryan Hungate

What do your patients and team members have in common? Most likely, they are spoiled by tech and automation. Whether through Amazon, banking, or DoorDash, people automate things they don't want to do. So, why hasn't dentistry done the same? Today, Kirk Behrendt invites Dr. Ryan Hungate, former Apple employee and founder of Simplifeye, to explain why you need automation for your front desk team and how it can make their work more human. To learn more about Simplifeye and the ways...


Failure Is an Option with Dr. Jim Otten
#415
05/04/2022

Failure Is an Option

Episode #415 with Dr. Jim Otten

No one does perfect dentistry — no one. Failures can happen, even when you do the best work possible. So, why are dentists obsessed with perfection? Failure has its benefits, and Kirk Behrendt invites Dr. Jim Otten, co-instructor of Global Diagnosis Education, to share the lessons he learned from failing so you can develop a healthy mindset and attitude for when things don't go as planned. Each failure can be a step to success! To take the first step, listen to Episode 415 of The Best Practices Show!

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Mastering Case Acceptance: The Question is the Answer with Kirk Behrendt & Jenni Poulos
#414
05/02/2022

Mastering Case Acceptance: The Question is the Answer

Episode #414 with Kirk Behrendt & Jenni Poulos

Your practice is built on one thing: your patients’ trust. So, how do you get your patients to open up, listen, and engage with what you are saying? To help you master this area of case acceptance, Kirk Behrendt brings back Jenni Poulos, one of ACT’s lead coaches, with expert advice for building trust, rapport, and understanding so that your patients say yes to treatment. Removing fear is the first step! For easy-to-implement tips to increase your patients’ comfort and connec...


Building Your Cosmetic Practice Within Your Practice with Dr. John Cranham
#413
04/29/2022

Building Your Cosmetic Practice Within Your Practice

Episode #413 with Dr. John Cranham

If you had to guess, how many of your patients dislike their smile? You've got more than you think! Some of your patients just aren't talking to you about it. Whether it’s whitening, veneers, or bonding, there is a growing demand for these types of procedures. And to help you build this area of your practice, Kirk Behrendt brings in Dr. John Cranham, co-founder of Cranham-Culp Digital Dental, with the best advice for getting started. To learn how to build your cosmetic pr...


The Future of Facial Esthetics in Dentistry with Dr. Louis Malcmacher
#412
04/27/2022

The Future of Facial Esthetics in Dentistry

Episode #412 with Dr. Louis Malcmacher

Botox is just for wrinkles. Right? Not anymore! It is now mainstream in dentistry, and it will continue to grow. And to help you understand the need for dental Botox, Kirk Behrendt brings in Dr. Louis Malcmacher, president of the American Academy of Facial Esthetics, to explain the benefits that offering Botox will have for your patients and your practice. For everything you need to know to get started, listen to Episode 412 of The Best Practices Show!

Main Takeaways:

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Overcoming the Obstacles to Comprehensive Dentistry with Dr. Bill Robbins
#411
04/25/2022

Overcoming the Obstacles to Comprehensive Dentistry

Episode #411 with Dr. Bill Robbins

Your patients deserve comprehensive dentistry. So, what's stopping you from providing it? Today, Kirk Behrendt brings back Dr. Bill Robbins, one of the creators of the Global Diagnosis system, to help you overcome some of the obstacles to comprehensive dentistry. One of the hardest parts is forming your vision, and Dr. Robbins has a list of advice to help you get started. If you're committed to providing the best care for your patients, listen to Episode 411 of The Best Practices Show!

Main...


The Key to Calling Out Real Issues with Kirk Behrendt and Jenni Poulos
#410
04/22/2022

The Key to Calling Out Real Issues

Episode #410 with Kirk Behrendt and Jenni Poulos

Don't just band-aid your problems — get to the root of it! And to help you identify and solve the problems in your practice, Kirk Behrendt brings back Jenni Poulos, one of ACT’s lead coaches, to reveal the steps to calling out real issues together with your team. Be proactive in resolving problems so they don't become a crisis! To learn how, listen to Episode 410 of The Best Practices Show!

Main Takeaways:

Step back and take a holi...


Defining Trust in the Art of the Consult with Dr. Christopher Ramsey
#409
04/20/2022

Defining Trust in the Art of the Consult

Episode #409 with Dr. Christopher Ramsey

Trust is hard-wired in our DNA. Otherwise, who would ever go to a dentist? Letting a stranger crawl into your mouth would be out of the question! But even while trust is innate, it still must be earned. And to help you effectively gain your patients’ trust, Kirk Behrendt brings in Dr. Christopher Ramsey to explain the four categories of trust so you can understand, define, and apply it to your consult. For secrets to an enthusiastic yes, listen to Episode 409 of Th...


The One Habit to Improve Your Future as a Dentist with Kirk Behrendt & Heather Crockett
#408
04/18/2022

The One Habit to Improve Your Future as a Dentist

Episode #408 with Kirk Behrendt & Heather Crockett

Why do some dentists produce more per hour, while other dentists struggle? One answer is time — or how you think about time. Successful people take the time to think, and this habit is crucial for your practice. Clarity breaks will improve your future, and Kirk Behrendt brings back Heather Crockett, ACT’s Lead Practice Coach, to share how. If you feel that your practice is running you, not the other way around, it’s time for a clarity break! To lea...


Providing 5 Star Dentistry in a Discount World (A COVID Conference Favorite) with Dr. Keith Phillips
#407
04/15/2022

Providing 5 Star Dentistry in a Discount World (A COVID Conference Favorite)

Episode #407 with Dr. Keith Phillips 

 In a world where dentists are pushed toward valuing quantity over quality, how do you provide the best possible care you can? Dr. Keith Phillips shares his tips for getting better at diagnostics, how to look at the bigger picture, and how to work with integrity. To find out how you can give your patients the five-star care they deserve, listen to Episode 407 of The Best Practices Show!

Main Takeaways:

Watching a problem won’t make...


Leadership, Management, and Team Engagement (A COVID-19 Conference Favorite) with Josey Sewell
#406
04/13/2022

Leadership, Management, and Team Engagement (A COVID-19 Conference Favorite)

Episode #406 with Josey Sewell

Do you find yourself dreading Mondays? Well, 70% of the working world is with you! Employees are disengaged worldwide, and they are increasing in number. And to help prevent you from having frustrated and disconnected workers, Josey Sewell from Dental Intel shares how to grow better leaders and managers and have better team engagement. If you want to create a healthier, more joyful work environment so you can look forward to Mondays, listen to Episode 406 of The Best Practices Show!

Main...


Mental Health in Dentistry (A COVID-19 Conference Favorite) with Dr. Joshua Austin
#405
04/11/2022

Mental Health in Dentistry (A COVID-19 Conference Favorite)

Episode #405 with Dr. Joshua Austin

Maybe not everyone needs a therapist — but every dentist needs a therapist. And to highlight the reasons why, Kirk Behrendt brings in Dr. Joshua Austin to this COVID-19 Conference to talk about his personal mental health journey, the stigma around mental health in dentistry, and some sobering statistics you need to know about dentists. It’s okay to not be okay, and it’s time to be okay talking about it. To learn ways to protect your mental health, listen to Episode 405 of The...


Why Interdisciplinary Dentistry is Too Hard for Most Dentists with Dr. Jeff Rouse
#404
04/08/2022

Why Interdisciplinary Dentistry is Too Hard for Most Dentists

Episode #404 with Dr. Jeff Rouse

Interdisciplinary dentistry is the future. So, why isn't there more buy-in, and why are dentists struggling to give interdisciplinary care? To reveal why it’s so difficult and the steps you can take to get started, Kirk Behrendt brings back Dr. Jeff Rouse from Spear Education for his thoughts and advice to help you provide the best care for your patients. It’s time to help patients beyond their teeth! To learn how, listen to Episode 404 of The Best Practices Show!


The Necessity of CBCT & MRI Imaging in Today’s Orthodontic Diagnosis & Treatment Planning with Dr. Drew McDonald
#403
04/06/2022

The Necessity of CBCT & MRI Imaging in Today’s Orthodontic Diagnosis & Treatment Planning

Episode #403 with Dr. Drew McDonald

Without imaging, you're basically guessing treatment plans — and that’s never a good thing! To know the best possible treatment for your patients, you need MRIs and CBCT. And to help you get started, Kirk Behrendt brings back Dr. Drew McDonald to talk about the pushback with imaging as well as the benefits and value they have for you and your patients. Don't go into treatment blindly! You can have clear images that present the truth. To be a b...


Why Dentists Are Scared to Try Anything New with Dr. Zach Sisler
#402
04/04/2022

Why Dentists Are Scared to Try Anything New

Episode #402 with Dr. Zach Sisler

Change can be daunting. But you owe it to your patients, your team, and yourself to continuously learn and evolve. Dentists are afraid to try new things, and Kirk Behrendt brings back Dr. Zach Sisler to share three reasons why and how that fear can be conquered. If you give up on trying, that's the end of the game! To get into the mindset of trying something new, listen to Episode 402 of The Best Practices Show!

Main Takeaways:

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How Do I Compensate My Hygienist? with Dr. Kevin Groth, Dr. Rob Ritter, and Dr. Pat Lillis
#401
04/01/2022

How Do I Compensate My Hygienist?

Episode #401 with Dr. Kevin Groth, Dr. Rob Ritter, and Dr. Pat Lillis

You need to hire a hygienist, but they're in short supply. And the ones who apply ask for outlandish salaries! So, what do you do? Do you pay incoming hygienists more and create animosity? Do you raise everyone’s salaries and have high overhead? Or do you just choose to go without hiring? For some insight to help you navigate this dilemma, Kirk Behrendt brings in The Big Three, Dr. Kevin Groth, Dr. Rob Ritter, and Dr. Pa...