Point of Rental Podcasts

Nico Virgino has been at Point of Rental for five years!  He shares his journey from junior developer to trusted, expert coder as part of the POR One team. He talks about how his opinion of working in tech has changed over the years, thanks a few folks, and advises new employees to “fail fast, fail forward."

Let's meet SDR John McKeown!

Scott Williams celebrates 10 years at Point of Rental by sharing his view on his journey so far: Frances recruiting him to Point of Rental after he left the rental industry, why he chooses to remain in tier one support despite being asked to move to tier two, and his advice for new Pointers. 

Let's meet SDR Jackson Thomas!

How'd Bret McDonnell get here? After 5 years at Point of Rental, he's now one of the company's implementation consultants. At his five-year check-in, he highlights his path here, how he handles his current role, and talks about the tools and techniques that help him every day. 

Support Solutions Engineer Asher Cotton joins us on the porch this month from Jacksonville, Florida. 

He tells us about how his entrepreneurial spirit and some serendipitous encounters have guided his career across industries and to Point of Rental, the business philosophies that have guided him through running a variety of multi-location businesses, and where he got his love for the water. He explains his current role’s focus on advanced problem-solving, process guidance, and coaching support staff and how that ties in with his values and the lessons he's learned over decades of dealing with people of all...

Let's meet sales admin Gabby Wilkinson!

Let's meet SDR Baxter McDaid!

Five years in, Kim Medellin reflects on her first half-decade with Point of Rental. We see her journey from pre-POR to payroll and now to being Point of Rental's HR generalist!

We got more in-depth into her story in her Front Porch episode a few months back.

Kim Penny has been with Point of Rental for five years! We talked through her career before POR, how she found us, how she's grown professionally at the company, and who she's thankful for for the first five years of her journey here.  

Let's meet Customer Success Manager Andrew Conniff!

Let's meet software engineer Catcher Jones!

Director of Global Solution Engineering Judy Fort celebrates five years at Point of Rental, sharing the most valuable lessons learned in five years of wild growth and working with a global team.

Melissa Christensen, a Support Solutions Engineer at Point of Rental, shares her journey from literal dancing to the metaphorical dance of the rental industry. She recounts a 25-year rental-industry career, including joining LiftWorks as the second employee, working long hours to help grow it into a 75-person business, and using early manual and fax-based processes before software modernization. Melissa explains her move to Point of Rental, her role helping premier customers, her belief in relationships, extensive volunteering including a COVID “sprinkle” pay-it-forward group, and shares favorite Chicago spots and personal reflections.

Let's meet sales development representative Jacob Cock!

Let's meet software support & training specialist Nina Henkel!

Wayne recruited Andy Clark in 2016 to manage sales as the company rapidly expanded from a much smaller team into new regions. Andy explains how experience has changed his views on leadership - that doing hard, uncomfortable things can develop skills like creativity over time. Learn about his proudest moments at Point of Rental, his advice for others, and more in his 10-year celebration interview. 

Let's meet SDR Kevin Shanken!

2026 OFFICIALLY marks five years at Point of Rental for accounts payable expert Steve Gaffin. He explains the rare "I wouldn't be here today if not for my son" sentiment he brings to the office every day and walks us through a day in the life of an accounts payable clerk. Stick around for his excellent advice on how to approach work every day. 

Let's meet account executive Abby Arrigoni!

Charlie Garrison marks five years at Point of Rental, sharing his path from earlier jobs in security and crime scene cleanup into tech. He explains how a stint in the Salesforce team helped him better understand support at Point of Rental and shares how his opinions on corporations have changed while working at POR. 

Blake Wiederstein celebrates five years at Point of Rental, sharing his event rentals, including GM experience, part ownership, and learning best practices through industry groups. He explains how he first used Point of Rental as a customer, saw a recruiting post during COVID, and joined as a sales engineer, a role he still holds. Stay tuned to see who he thanked and his advice for new Pointers!

Point of Rental's Head of AI, Matt Gaffin, talks with industry experts Brittany Haas (Crown Rental), Grant Christopher (Christopher Equipment), and Anthony Durante (The Owl, formerly of Durante Rentals) about how rental leaders use AI in their lives. 

They share practical applications like SOP and policy/manual creation, professionalizing emails and job descriptions, marketing content and images, research and event outreach, brainstorming, and drafting sensitive employee communications, while noting limitations in deeper analytics like utilization, fleet moves, and buy/sell decisions without better context and continuous data. 

Let's meet Sr. Implementation Consultant Sandra Carreiro!

Sandra joined The Front Porch podcast back when she was a Point of Rental user at Bercon Rentals. You can find a much more detailed conversation with Sandra there.

Joseph Marks celebrates five years at Point of Rental/Record360, sharing his path to joining Point of Rental as an SDR. He explains his move to the Record360 team, where he now works as an account executive and highlights the app’s versatility, customization, and real-world problem solving. 

Let's meet account executive Matt McGrath!

Lukasz Dobbek celebrates five years at Point of Rental, starting with clearing a backlog of Salesforce cases to becoming a big contributor, building integrations and adding tools that help us better understand our customers. Lukasz reflects on changing his view about meetings and collaboration, credits his supportive team and RevOps leaders Eric and Kirk, and advises new employees not to fear mistakes in a learning-friendly environment. 

Let's meet Kelly Collins, our new Software Engineering Sr. Team Lead!

Let's meet Record360 Product Marketer Bryan Osuszek!

Let's meet SDR Nivedita Owens!

Brian talks with Point of Rental e-commerce strategy lead Caleb Yell about how rental e-commerce has shifted from a "nice to have" to a business-critical tool and how you can avoid a lot of the growing pains that come from implementing it. You'll learn about the tools being used to digitize counter workflows online (e-sign, ID verification, ACH/payments), common breakdowns, and the need for optimized consumer-facing images and descriptions.  They cover underused tools, key metrics to watch, and highlight the need for great SEO, especially in the AI age. 

Lets meet Software Support Specialist Kiersten Hathaway!

Brad Aumann celebrates his 10-year anniversary at Point of Rental, sharing his path from farm life and carpentry to United Rentals and then Point of Rental, where he ALMOST hit his five-year work anniversary before taking a breather and returning as the company's head of strategic sales in the Americas. He also talks about enjoying the journey, making interactions positive, and helping the team succeed, and offers advice to new employees: take ownership, work hard, be innovative, and research solutions before presenting a plan.

Let's meet Sales Enablement Manager Tina Sirianni!

Jack Baker reflects on five years at Point of Rental and Record360, sharing how his background in hospitality and sales at a collection agency helped him transition into tech sales. He explains his growth from Sales Development Representative to Account Executive running the full sales cycle, and how his view of sales shifted from independent competition to a team effort supported by coaching and culture.

Duane celebrates five years at Point of Rental, sharing his journey from nuclear submarines to handling Elite platform integrations like accounting connections and tax calculations, working directly with customers to match needs with available integrations. 

He reflects on how he and Point of Rental have evolved over the past five years, significantly improving customer support and implementation through expanded structures like customer success managers, project managers, consulting teams, and better support processes.

Let's meet Ernie Earle-Valler in support!

Let's meet Sr. Project Manager Charlie Helm!

Senior implementation consultant Phil Clark shares his path, from trampolining, engineering and IT curiosity to bus driving, coaching, and ultimately training customers at Point of Rental. He talks about what good training looks like, what he enjoys most about working with customers and teams, and some standout travel experiences on the job. March is MS Awareness month, so Phil also opens up about his experience with multiple sclerosis and how it’s shaped his life and relationships. We also learned about Phil's off-the-clock stories—volunteering with an inshore lifeboat crew and doing the occasional “disco” as a hobby DJ.

Let's meet Syrinx 365's Product Owner, Natasha Walters!