Tyler Tech Podcast

In this episode of the Tyler Tech Podcast, Elliot Flautt, director of state data solutions at Tyler Technologies, joins the show to discuss how governments are using data to drive smarter decisions, increase transparency, and strengthen trust with their communities.

Elliot shares his perspective on the importance of breaking down silos across agencies, balancing the demand for transparency with the responsibility to protect privacy, and making the most of limited resources. He highlights how effective data governance lays the foundation for governments to deliver value while safeguarding sensitive information.

The conversation also explores how innovations...

In this episode of the Tyler Tech Podcast, Pat Martel, West Coast regional director at the International City/County Management Association (ICMA), joins the show to discuss the evolving landscape of local government leadership.

A former city manager and past president of ICMA, Pat shares how the association supports managers as they navigate today’s most pressing challenges — from workforce recruitment and retention to the growing need for innovation, agility, and digital access.

The conversation explores ICMA’s efforts to build the next generation of leaders through fellowships, student programs, and leadership development initiatives. Pat also h...

In this episode of the Tyler Tech Podcast, we explore how strong data governance is essential to unlocking the full potential of artificial intelligence in the public sector.

Recorded live at the Tyler Connect conference in San Antonio, this insightful conversation features Franklin Williams, president of Tyler’s Data & Insights Division and deputy chief technology officer. Franklin explains how effective data governance — covering data inventory, quality, access, and accountability — lays the groundwork for trustworthy AI and better decision-making.

We dive into the most common data challenges public sector agencies face today, the practical steps to take w...

In this episode of the Tyler Tech Podcast, we examine what it really means to modernize public sector budgeting in today’s fast-changing world. Recorded live at the Tyler Connect conference in San Antonio, this conversation brings together three thought leaders helping governments drive more transparent, agile, and priority-based financial planning.

Chris Fabian, senior director of product strategy for priority based budgeting at Tyler; Liz Steward, vice president of marketing and research at Envisio; and Nick Mastronardi, CEO of Polco, discuss the Government Finance Officers Association’s (GFOA) Rethinking Budgeting Initiative. Together, they explore how governments can alig...

In this episode of the Tyler Tech Podcast, we explore how public sector agencies can modernize with purpose — strategically adopting cloud technologies and preparing for emerging innovations like AI.

Recorded live at the Tyler Connect conference in San Antonio, this insightful conversation features Mike Teeters, senior product manager at Tyler. Mike shares practical guidance on moving away from legacy systems, overcoming budget and staffing challenges, and leveraging the cloud to ensure scalability, resilience, and continuous innovation.

We also discuss how government agencies can take incremental steps toward modernization, build trust through transparency and data governance, an...

In this episode of the Tyler Tech Podcast, we unpack a common and often misunderstood topic in public sector cloud computing: what GovCloud is, how it differs from standard cloud environments, and when each is actually necessary.

Recorded live at our annual Tyler Connect conference in San Antonio, this insightful discussion features Russell Gainford, chief technology officer at Tyler Technologies, and Gerard Gallant, senior program manager at Amazon Web Services (AWS). Together, they explore how state and local governments can navigate evolving compliance needs and make smart, secure, and cost-effective cloud choices.

Throughout the episode...

In this episode of the Tyler Tech Podcast, Rita Reynolds, CIO at the National Association of Counties (NACo), returns to share forward-looking insights on the evolving technology landscape in county government.

Recorded live at the Tyler Connect conference in San Antonio, this conversation explores NACo’s 2025 technology priorities — from the rising significance of AI and IT modernization to the continued dominance of cybersecurity and the growing need to support smaller, rural counties.

Rita walks us through the development and impact of the AI County Compass, a resource guiding local governments on how to responsibly integrate gener...

In this episode of the Tyler Tech Podcast, a panel of experts from Amazon Web Services — Doug Gartner, John Persano, and Tami Fillyaw — join us to explore the realities of cloud transformation in the public sector.

Recorded live at our annual Tyler Connect conference, this timely conversation dives into the benefits and challenges of cloud adoption across public safety, justice, finance, and administration. Together, our guests break down common concerns about reliability, security, and legacy infrastructure while offering practical insights into how agencies can build a strong cloud foundation and scale smart.

Throughout the episode, Doug...

In this episode of the Tyler Tech Podcast, guest host Alex Valvassori, sales executive for cannabis licensing at Tyler Technologies, sits down with Joanne Moorehead, executive director of the U.S. Virgin Islands Office of Cannabis Regulation, to discuss what it takes to build a government agency — and an entire regulatory framework — from the ground up.

Joanne shares her experience stepping into a newly formed office, the unexpected logistical and operational challenges she faced, and how her team is working to launch a complex licensing program with limited resources. She also highlights the important role of technology in m...

In this episode of the Tyler Tech Podcast, Andrew Kahl, chief client officer at Tyler Technologies, joins us to explore why trust, transparency, and responsiveness are more critical than ever in the public sector. He shares how his decades of experience in technology shaped his approach to client relationships, and how his "infinity loop" philosophy helps agencies create stronger connections and deliver lasting value.

Throughout the conversation, Andrew discusses how public expectations are evolving, why simplifying engagement is essential, and how agencies can move beyond transactional interactions to build trusted, long-term partnerships. He also offers insights into...

In this episode of the Tyler Tech Podcast, we examine how the evolving tech landscape, AI adoption, and changing organizational demands are reshaping state and local government.

Guest host Bob Ragsdale, director of analyst relations at Tyler, sits down with Dustin Haisler, president of e.Republic, for a forward-looking conversation on the trends shaping public sector innovation. Drawing from his insights at the Center for Digital Government’s Beyond the Beltway conference, Dustin explores how governments are managing technical debt, building enterprise technology strategies, and adapting to emerging tools and innovations shaping public sector operations.

Du...

In this episode of the Tyler Tech Podcast, we explore how cloud technology helps governments build greater resilience, maintain continuity, and adapt to evolving risks.

Russell Gainford, chief technology officer at Tyler, joins us to discuss how the cloud delivers the scalability, flexibility, and reliability agencies need to keep critical services running — even in the face of disruption. From cybersecurity threats to natural disasters and unexpected system demands, cloud-based infrastructure empowers governments to respond quickly and recover confidently.

Throughout the conversation, Russell shares insights on the limitations of traditional on-premises environments, the growing importance of pr...

In this episode of the Tyler Tech Podcast, we explore how resilient payment and disbursement systems help governments maintain stability, serve residents more effectively, and adapt to disruption.

Morgan Jines, vice president of payments, and Brad Labrum, vice president of operations for disbursements at Tyler Technologies, join us to discuss how flexibility, accessibility, and cloud-based infrastructure are shaping the future of government financial operations. They explain how resilient systems support everything from utility payments and license renewals to vendor disbursements and emergency relief, ensuring critical transactions continue without interruption.

Throughout the conversation, Morgan and Brad...

In this episode of the Tyler Tech Podcast, we explore the critical role of resilient technology in public safety and how agencies can maintain seamless operations, adapt to evolving threats, and respond effectively to emergencies. Whether facing natural disasters, cyberattacks, or large-scale crises, first responders rely on technology to ensure real-time decision-making, secure communications, and uninterrupted service delivery.

Joining us is Paul Case, vice president of client success and general manager on Tyler’s public safety team. Paul works closely with agencies across the country, helping them implement technology strategies that enhance disaster preparedness, cybersecurity resilience, and op...

In this episode of the Tyler Tech Podcast, we explore how technology is strengthening resilience in public safety, ensuring agencies can effectively respond to emergencies, adapt to evolving challenges, and maintain seamless operations to protect their communities.

Pat Ninmann, manager of client success for Tyler’s public safety team, joins us to share insights from her career in law enforcement — rising through the ranks from dispatcher to sheriff. Drawing from her experience, Pat discusses how advancements in mobile data computers (MDC), computer aided dispatch (CAD) systems, and cloud-based solutions are equipping public safety agencies with the tools they...

In this episode of the Tyler Tech Podcast, we explore how data is strengthening resilience in government operations, fostering transparency, and driving innovation in the public sector. With Open Data Day approaching, now is the perfect time to discuss how making data more accessible can empower communities, improve decision-making, and enhance public services.

Justin Bruce, director of client services for Tyler’s Data & Insights Division, shares his expertise on the role of open data in government. Drawing from his experience deploying open data solutions for the City of Jackson, Mississippi, Justin discusses how governments can leverage data to...

In this episode of the Tyler Tech Podcast, we delve into the critical role of resilience in government operations and the essential strategies for navigating disruptions while maintaining public trust. Whether facing natural disasters, economic shifts, or cybersecurity threats, governments must be prepared to withstand challenges and adapt to evolving needs.

Cate Ryba, director of resident engagement at Tyler Technologies, discusses how technology empowers governments to strengthen operations, foster transparent communication, and engage residents as partners in resilience. She shares insights into the importance of proactive planning, data-driven decision-making, and the role of digital tools in enhancing...

In this special episode of the Tyler Tech Podcast, we’re revisiting highlights from 2024 to explore how public sector technology is transforming the resident experience. From streamlining payments to enhancing transportation systems, fostering accessibility, and leveraging artificial intelligence, these discussions reveal how governments are breaking down barriers and improving community services.

Morgan Jines, Tyler’s vice president of payments, explains how integrated payment systems meet evolving constituent expectations and create seamless experiences.

Ted Thien, vice president and general manager of transportation software, discusses how families now demand Uber-like transparency and efficiency in K-12 transportation.

El...

In this episode of the Tyler Tech Podcast, we revisit highlights from some of our most engaging 2024 conversations, focusing on strategies for public sector modernization. From cloud adoption and cybersecurity to AI-driven decision-making and improving accessibility, these discussions explore how digital transformation is shaping the future of public sector innovation.

Russell Gainford, Tyler’s Chief Cloud Officer, discusses the importance of cloud adoption and avoiding the risks of technical debt in outdated systems. He shares how strategic planning and leadership alignment can ensure modernization success.

Sascha Ohler, Vice President of Outdoor Recreation at Tyler, reveals ho...

In this episode of the Tyler Tech Podcast, we explore the evolving role of artificial intelligence (AI) in the public sector and the critical considerations shaping its development and implementation. AI presents transformative opportunities for government agencies, from streamlining operations and automating routine tasks to enhancing accessibility and building trust with communities. However, these advancements come with unique responsibilities around ethics, transparency, and regulatory compliance.

Kristine Lim, product manager in Tyler’s Data & Insights Division, shares how AI can empower public sector employees by alleviating repetitive tasks, fostering equity, and improving service delivery. She emphasizes the importance of...

In this episode of the Tyler Tech Podcast, we examine how artificial intelligence (AI) is transforming the public sector, enabling governments to improve service delivery, streamline operations, and make data-driven decisions. As AI becomes more prominent in public sector discussions, it offers a unique opportunity to unlock efficiencies and enhance community engagement.

Elliot Flautt, director of state data solutions at Tyler Technologies, provides a thoughtful perspective on the practical applications of AI in government. From automating routine tasks to improving resource allocation and advancing accessibility, Elliot highlights how public agencies are leveraging AI to better serve residents...

In this episode of the Tyler Tech Podcast, we delve into the essentials of digital accessibility and inclusive design in public sector software. As we celebrate World Usability Day, an international effort promoting user-centered design, Tyler Technologies experts Kathy Wolf and Mike Teeters offer valuable insights on how accessible technology can empower communities and enhance the resident experience.

Kathy Wolf, Tyler’s senior director of user experience, discusses the core principles behind designing accessible and inclusive applications, noting that the goal of inclusive design is to ensure everyone, regardless of their abilities or background, can fully participate in...

In this episode of the Tyler Tech Podcast, we conclude our special two-part series on the concept of access, focusing on how technology can help organizations break down barriers and provide access to essential services, resources, and opportunities. Four experts from Tyler Technologies share unique insights into enhancing accessibility in the public sector.

Kristine Lim, product manager in Tyler’s Data & Insights Division, discusses the importance of practical data governance and how data-driven tools can measure and improve access to public services. Daren Jackson, senior vice president of disbursements, provides a thoughtful perspective on how payment technology fo...

In this episode of the Tyler Tech Podcast, we begin a special two-part series on the concept of access, exploring how technology helps organizations break down barriers and provide equitable access to services, resources, and opportunities. We welcome four experts from Tyler Technologies, each sharing insights on how technology can improve access across different sectors.

Kristine Lim, product manager in Tyler’s Data & Insights division, explains how data-driven tools can measure and improve access to public services. Urvi Pandya, general manager of workforce case management, discusses how technology can create safe, accessible work environments. Industry engagement consultant Ki...

On this episode of the Tyler Tech Podcast, Tyler cybersecurity expert and account executive, Sam Hamilton, explores the critical role of human behavior in building an effective cybersecurity workforce. Sam shares key strategies for fostering a culture of cybersecurity awareness in organizations, emphasizing the importance of continuous education, personalized training, and storytelling to engage employees.

Sam highlights how tailored cybersecurity education can address specific risks, making the training more relevant and impactful. He discusses successful tactics such as phishing simulations, which track employee responses to identify areas for improvement, and the benefits of positive reinforcement, including certificates...

On this episode of the Tyler Tech Podcast, we explore the evolving landscape of government payments with Tyler's vice president of payments, Morgan Jines. With experience in both payments and government, she shares her expertise on the latest advancements in payment technology and its impact on the public sector.

Morgan discusses the benefits of a unified payment platform, emphasizing how integrating payment systems across departments can streamline processes, improve efficiency, and enhance the user experience for both constituents and internal staff. She also details the challenges governments face with fragmented payment systems and how modern technology can...

On this episode of the Tyler Tech Podcast, we explore the transformative power of artificial intelligence in the public sector with Henry Sal, Tyler's senior director of AI operations. With extensive experience in software development, Henry has been at the forefront of integrating AI to streamline processes, particularly in document automation.

He discusses how AI is reshaping government operations—from reducing the burden of mundane tasks like data entry and document review to enhancing efficiency in court e-filing systems. Henry also explores the role of AI in addressing workforce shortages and improving public service delivery, offering insights in...

On this episode of The Tyler Tech Podcast, we sit down with Ted Thien, vice president and general manager of transportation software at Tyler Technologies, to explore the evolving landscape of K-12 student transportation.

Ted explores the complex challenges faced by school districts as they navigate modern expectations from parents, who increasingly demand an Uber-like experience for their children’s school commutes. From optimizing routes to implementing advanced AI solutions, Ted provides knowledge on how school districts can leverage cutting-edge technology to enhance safety, efficiency, and transparency. He also shares real-world examples of how Tyler’s innovative prod...

On this episode of The Tyler Tech Podcast, Tyler’s director of state data solutions, Elliot Flautt, sits down with Nevada state controller Andy Matthews to discuss his inspiring journey through public service and his unwavering commitment to government transparency. Andy reflects on his early career in political campaigns, his path to the Nevada State Assembly, and everything that led him to his role as state controller.

Andy shares the story behind his successful campaign to bring accountability and transparency to state spending, highlighted by the launch of the Nevada Open Finance Portal—a groundbreaking initiative created in p...

On this episode of The Tyler Tech Podcast, we’re bringing you Digital Technologies within Regulatory Agencies: Usage and Perceptions from Regulation Matters: a CLEAR conversation, a podcast from the Council on Licensure, Enforcement and Regulation (CLEAR).

CLEAR, in collaboration with Tyler, conducted a survey this past February, which targeted over 7,000 CLEAR stakeholders, representing more than 400 regulatory agencies, colleges, and bodies. The primary aim was to understand the use and perception of digital technologies within regulatory agencies.

Key insights from the survey reveal the following:

On this episode of The Tyler Tech Podcast, we sit down with Everett Erichsen, director of the Ulster County Department of Emergency Services in New York. Everett discusses the county’s transformative impact of the text-to-911 solution and highlights the evolution of technology and its critical role in improving public safety. Hear firsthand accounts of how text-to-911 has made a difference, from aiding individuals in distress to maintaining operations during system outages. He also outlines the importance of interoperability in ensuring seamless communication across multiple agencies.

Join us for an insightful conversation on next-gen emergency response technology an...

On this episode of The Tyler Tech Podcast, we welcome back Ron Thornburgh, former Kansas Secretary of State and current Vice President of Digital Government Policy & Advocacy at Tyler. Ron shares his insights on how platform technologies are transforming state business services, the benefits of low-code solutions, and the role of AI in government operations. Discover how modern technology can enhance efficiency, bolster security, and empower state governments to tackle complex challenges.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure...

On this episode of The Tyler Tech Podcast, we are joined by Sascha Ohler, the Senior Vice President of Outdoor Recreation at Tyler Technologies. In celebration of Great Outdoors Month, Sascha shares insights on the transformative technology that is revolutionizing the experience for both park visitors and staff.

Discover how AI-powered trip planners are personalizing adventures, and learn about innovative workforce solutions, including digital rangers, that are enhancing outdoor services. Sascha dives into the latest and greatest tech that is simplifying and enriching our outdoor adventures.

We also detail our latest white paper about the...

On this episode of The Tyler Tech Podcast, Chris Fabian, Senior Director of Product Strategy, ERP Budgeting at Tyler Technologies, explores the inception and evolution of Priority Based Budgeting, a solution transforming how communities allocate resources. Chris also dives into the exciting integration of AI in budgeting processes, and explores its future implications.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

On this episode of The Tyler Tech Podcast, Gina Erickson, Senior Software Development Manager, ERP Pro, at Tyler Technologies, explores the crucial role of modern solutions such as identity providers in safeguarding technology infrastructure, especially in smaller municipalities like Des Moines County, Iowa, where she spent time as an IT Director. Gina shares insights into the challenges and best practices of tech modernization from her extensive experience.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

On this episode of The Tyler Tech Podcast, Vivek Mehta, Vice President and General Manager, Platform Solutions Division at Tyler Technologies, explores the critical challenges facing modern organizations and governments in today's tech-driven world. From streamlining processes to boosting productivity and enhancing resident engagement, Vivek shares his expertise on navigating the complex intersection of technology and workforce dynamics, shedding light on the role of artificial intelligence and emerging technologies in shaping the future of government operations.

We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now...

On this episode of The Tyler Tech Podcast, Russell Gainford, Senior Vice President, Cloud Strategy & Operations at Tyler Technologies, explores the benefits of embracing the cloud while also delving into the risks posed by legacy systems. From practical strategies to best practices, Russell offers a roadmap for navigating the complexities of a modern IT infrastructure.

We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connect

Learn more about the topics discussed in this episode with these resources:

On this episode of The Tyler Tech Podcast, Rita Reynolds, CIO at NACo (National Association of Counties) unveils groundbreaking initiatives aimed at transforming how counties harness technology for accessibility, security, and real-world impact. From innovative workforce strategies to crucial strides in digital transformation, Rita shares insights and practical wisdom that are truly reshaping the landscape of local government. Get ready for a thought-provoking discussion filled with tangible strategies and inspiring anecdotes straight from the forefront of county tech innovation.

We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd...

Join us as we shine a spotlight on the remarkable women shaping the landscape of tech and the public sector.

On this episode, we discuss the remarkable strides made by women leaders in technology, the public sector, and in the critical realm of data access. We delve into insightful discussions with three trailblazers, Director of Data Sciences for the State of Maryland, Julia Fischer, Assistant Director of Budget and Performance in Pierce County, Washington, Julie Demuth, and Tyler's Director of Client Success, Marlin Jones, exploring their journeys, challenges, and triumphs.

We also look ahead to...

Join us this Women’s History Month as we shine a spotlight on the remarkable women shaping the landscape of tech and the public sector.

On this episode, Tyler’s Media Relations Manager Rikki Ragland sits down with three women driving change at Tyler Technologies. First, Tyler’s President of the Digital Solutions Division, Elizabeth Proudfit, shares her inspiring story of forging her own path into the tech world. Next, Cybersecurity Architect Erica Burgess explores the ever-evolving cybersecurity landscape and her experience navigating the dynamic field. And finally, General Manager of Enterprise Corrections & Civil Process, Mandye Robinson, shares...