Practice Partners Podcast
Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health.From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the re...
#38 - Outsourced or In House Reception
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In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach.
✅Pros and cons of in-house vs. outsourced reception models
✅Cost analysis and return on investment
✅Staff training, consistency, and accountability
We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au
Find any resources discussed in this podcast, and all of our other resources at https...
#37 - Dashboards That Matter – What Practice Managers Should Be Tracking Daily
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Data overload is real—but are you looking at the numbers that actually drive your practice forward? 📈🖥️
In this episode of the Practice Partners Podcast, we dive into practice dashboards and the key metrics every manager should have on their radar—every single day.
✅ What a good practice dashboard looks like
✅ The most important daily data points across finance, operations, and performance
✅ How to use trackers, reports, and KPIs to guide your decisions
✅ Signs of a dashboard that’s too cluttered (or too vague)
✅ How to build...
#36 - Forecast the Future – Why Your Numbers Matter
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If you're not looking ahead, you're possibly falling behind. 📊🔮
In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic.
✅ Why knowing your numbers is critical for decision-making
✅ How documenting a financial forecast increases visibility and control
✅ Tools and templates available at www.practicepartners.com.au
✅ How our team can support your practice in building a custom forecast model
✅ Common financial blind spots—and how forecasting hel...
#35 - From Mate to Manager – Making the Shift
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Stepping into leadership is hard — especially when you’re leading your mates.
In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including:
✅ Setting healthy boundaries without losing respect
✅ How to communicate with fairness and authority
✅ Dealing with pushback, tension, and “you’ve changed” energy
✅ Building a leadership identity that’s strong, respected, and authentic
You don’t have to be the bad guy — you just have to be the leader.
🎧 Listen now and lead with confidence.
#34 - Accreditation – Not Just a Tick-Box Exercise
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Accreditation: We all dread it — but are you actually ready for it?
In this episode of the Practice Partners Podcast, we dive into:
✅ How to prepare your clinic for accreditation
✅ The habits that help you maintain standards year-round
✅ Common pitfalls and how to avoid last-minute panic
✅ A look at the proposed changes coming down the pipeline
If your plan is to “get everything done the month before”— this one’s for you.
Tune in now to take the stress out of accreditation!
EXTRA - Upcoming Changes to Chronic Condition Management (GP CCM) - Update!
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Chronic Care, Changed – What the new framework may mean for your practice
The way we manage chronic conditions is evolving—and your workflows need to keep up.
In this episode of the Practice Partners Podcast, we explore the updated Chronic Disease Management (CDM) framework, including:
✅ Key changes to chronic condition management plans
✅ The push for simplified processes and what that looks like in practice
✅ Concerns around collaboration and continuity of care
✅ The role of new IT systems and updated documentation tools
✅ Why concise, effici...
#32 - Work-Life Balance... If That’s Even a Thing
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Work-life balance — everyone wants it, but does it actually exist in healthcare? 💼
In this fun but serious episode of the Practice Partners Podcast, we unpack:
✅ Why "balance" might be the wrong word entirely
✅ How to manage boundaries, burnout, and brain space
✅ Strategies to stay grounded, focused, and recharged
✅ The realities of leadership, after-hours emails, and never-ending group chats
It’s not about switching off — it’s about switching gears.
Listen now for real talk (and a few laughs) about keeping it together.
We w...
#31 - Reception Roster Myths – Ratios That Actually Work
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How many receptionists do you really need? Spoiler: There’s no magic number. 🔢📋
In this episode of the Practice Partners Podcast, we challenge the idea that front desk staffing should be based on fixed ratios. Instead, we explore what actually drives effective rostering, including:
✅ Why reception-to-doctor ratios don't work in isolation
✅ The importance of workflow, patient flow, and task complexity
✅ How automation and IT integration can reduce admin overload
✅ Tips for creating a lean, efficient front desk team that still delivers top-tier service
✅ When...
#30 - Budget Like a Boss - Cut Costs Without Cutting Corners
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Running a practice is expensive—but blowing the budget doesn’t have to be the norm. 💸📉
In this episode of the Practice Partners Podcast, we’re talking all things budgeting and cost control, including:
✅ How to know your numbers and what they actually mean
✅ Smart strategies to cut costs without impacting care
✅ Why every dollar spent should have purpose and return
✅ How to shift the mindset from “what’s nice” to “what’s necessary”
✅ Red flags in overspending and how to correct them early
Feel free to call on the te...
#29 - Assigning Medicare Benefits – Why It Matters & How to Get It Right
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Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼
In this episode of the Practice Partners Podcast, we break down:
✅ What “assigning benefits” actually means and why it matters
✅ Legal obligations for practices and practitioners
✅ How to properly collect patient consent (DB4 forms and digital alternatives)
✅ Managing the process day-to-day across your reception and clinical teams
✅ Using tools like Tyro Easyclaim to streamline compliance and payments
We also unpack recent legi...
#28 - Accountability At The Nurses Station
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A smooth clinic starts at the treatment room — but are your nurses truly across the processes that keep everything moving? 🏥
In this episode of the Practice Partners Podcast, we dive into the importance of accountability at the nurse’s station, covering:
✅ Ensuring your team owns treatment room processes and procedures
✅ Stock management: no more last-minute shortages or over-spending
✅ Opportunistic billings: capturing every eligible service
✅ Managing recalls, reminders, and results with precision
✅ How to create a culture where nurses lead, own, and deliver
When the nurses' sta...
#27 - Minisode: HR Wouldnt Approve - But We're Asking Anyway
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Let’s be honest — there are questions we all wish we could ask in interviews to avoid hiring drama, gossip, or a walking HR case. In this episode of the Practice Partners Podcast, we’re saying what everyone’s thinking.
We cover:
✅ The red flags that never show up on a resume
✅ The brutally honest (and wildly inappropriate) questions we wish we could ask
✅ How to actually get to the truth — without breaking any HR laws
These questions are unfiltered. They're made for a laugh. And they s...
#26 - Updates to Bulk Billing Changes
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In this episode of the Practice Partners Podcast, we break down the latest updates to Medicare’s bulk billing incentives and explore how these changes could impact your clinic’s operations, finances, and patient care.
We cover:
Implications to the operation of a private billing practice.The upcoming expansion of bulk billing incentives to all Medicare-eligible patients starting 1 November 2025, as part of the $8 billion Bulk Billing Practice Incentive Program. How these changes aim to reverse the decline in bulk billing rates and improve access to care...#25 - All Things Promotions... What does it take?
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Everyone wants to move up — but how do you actually earn a promotion?
Hint: It’s not just about chasing dollars... 💡📈
In this episode of the Practice Partners Podcast, we break down:
✅ The sponge mentality — why absorbing knowledge sets you apart
✅ How to show eagerness for growth and dedication
✅ The difference between adding value vs expecting a raise and how that may be received!
✅ Why opportunity follows those who invest in themselves
If you’re serious about career growth, this is the mindset shift you need...
#24 - Cracking the Code on GP Recruitment
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Struggling to recruit and retain GPs? You’re not alone.
With increasing demand and a somewhat shrinking workforce, finding the right doctor for your practice is so important - do they align to your business's values.
In this episode of the Practice Partners Podcast, we break down:
✅ The biggest challenges in GP recruitment today - more to come on that topic soon!
✅ What GPs are actually looking for in a practice? And what is the practice actually looking for in a GP?
✅ How to attract a...
#23 - Back to Basics - Cutting Through the Chaos
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Feeling overwhelmed in the fast-paced world of healthcare? Sometimes, the best way forward is to go back to basics.
In this episode of the Practice Partners Podcast, we share our simple but powerful approach to:
✅ Calming the chaos in a dynamic practice environment
✅ Stripping things back to what truly matters at the time
✅ Creating clarity and focus in daily operations
✅ Avoiding burnout by removing unnecessary complexity
If things feel out of control, this episode is your reset button. Set a new standard!
🎧 Liste...
#22 - Lofty Ideas into Action and Implementation
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We’ve all seen it — owners return from a conference (or holidays..) buzzing with ideas, but when it’s time to implement? Crickets. 🤷♂️
In this episode of the Practice Partners Podcast, we tackle:
✅ Turning big ideas into clear, actionable steps
✅ Avoiding overwhelm and execution paralysis
✅ Filtering the noise — what’s actually worth implementing?
✅ Creating a plan that gets buy-in from your team
Great ideas are useless without execution. Let’s break the barriers and start making real change.
🎧 Tune in now!
We would love for you to...
#21 - Proposed Medicare Changes Discussion
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Medicare is proposing changes changing — so what does that mean for patient consultations and billing, GP retention, and the rising costs of running a practice?
In this episode of the Practice Partners Podcast, we break down:
✅ The latest proposed Medicare changes and what they really mean
✅ Bulk billing data and national averages – where does your practice stand?
✅ The challenges of GP attraction & retention in today’s landscape
✅ Rising operational costs and how practices can adapt and stay sustainable
With possibly big shifts ahead, now’s the t...
#20 - Celebrating 1000 Downloads
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🚀 We Hit 1000 Downloads!
Our podcast just hit 1,000 downloads, and we’re celebrating in a big way! To say thank you, we’re giving away 2 hours of complimentary consulting to one lucky practice. Want to win? Head to our Resources page and submit your entry.
In 100 words or less, tell us why we should choose your practice—bonus points for a funny story!
Don’t miss out! Enter now at Practice Partners Resources and tune in to hear the winner announced.
We would love for you to...
#19 - Bulk Billing to Mixed Billing - Implementation Phase
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Thinking about transitioning your practice from bulk billing to mixed billing? You're not alone—many clinics are making the change, but how do you do it effectively? 💰🏥
In this episode of the Practice Partners Podcast, we cover:
✅ Steps to implement a mixed billing model without losing patients
✅ What to expect from patients and how to communicate the shift
✅ Common challenges and how to navigate them smoothly
✅ Insights from the CleanBill Blue Report for Healthcare Services
If you’re considering mixed billing, this episode is packed with...
#18 - Doctors Orientation Done Right
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Bringing a new doctor into your practice is more than just handing them a contract and showing them their room — it’s about setting them up for success from day one. ✨
In this episode of the Practice Partners Podcast, we break down:
✅ The essential steps in a smooth doctor orientation
✅ How to create a structured onboarding process that works
✅ Setting clear expectations and integrating new doctors into the team
✅ Avoiding common pitfalls that lead to confusion, frustration, or slow starts
A strong orientation proces...
#17 - Maximising Outcomes: Practice Nurses
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Nurses are the backbone of any clinic, but are they being utilised to their full potential? 🏥💉
In this episode of the Practice Partners Podcast, we dive into how to structure the role of practice nurses to ensure optimum efficiency and better patient outcomes.
✅ Defining clear roles and responsibilities for nurses
✅ Balancing clinical work, admin tasks, and patient care
✅ How to streamline workflows and reduce bottlenecks
✅ Ensuring nurses feel supported, valued, and productive
A well-structured nursing team = a smoother-running practice.
Tune in now to lear...
#16 - Results and Recalls
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Test results – they’re a core part of healthcare, but how should they be managed? 📊
In this episode of the Practice Partners Podcast, we dive into the results process from all angles, ensuring efficient and effective action for all results at your practice!
✅ How doctors handle incoming results and prioritise follow-ups
✅ What patients expect and how to manage their concerns
✅ The best systems for efficient, safe, and compliant result management
✅ Avoiding common pitfalls that lead to delays or miscommunication
Whether you're a GP, practice manag...
#15 - Mastering Third Party Accounts
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Managing third-party accounts, insurance consults, report requests, and outgoing invoices can feel like a never-ending admin headache. But what if you could streamline the process and get paid more efficiently? 💰
In this episode of the Practice Partners Podcast, we break down:
✅ How to efficiently manage third-party accounts
✅ Navigating insurance companies & report requests
✅ Best practices for invoicing & ensuring timely payments
✅ Avoiding common pitfalls that slow down cash flow
If dealing with external payers is holding up your practice, this episode is packed with practical tips...
#14 - Breaking The 'Busy' Mindset
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We’ve all heard it before — “Receptionists are the busiest people in the clinic!”
But is that really true? (Spoiler: Maybe not. 😉)
In this episode of the Practice Partners Podcast, we break down the psychological impact of the word ‘busy’ and how it can create panic, stress, and a loss of control in the workplace.
The ‘busy’ myth – is it fact or fiction?How labeling yourself as ‘busy’ affects mindset and productivityThe power of language in shaping workplace culture and efficiencyPractical strategies to replace ‘busy’ with focus and controlIf y...
#13 - Point Of Difference: “The why choose us factor”
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Welcome to episode 13!
In a crowded healthcare industry, why should patients choose your practice? 🤔
In this episode, we break down the "Point of Difference" — what makes your business unique and how to effectively communicate your "Why Choose Us" factor.
✅ Identifying your competitive edge
✅ Standing out in a saturated market
✅ Building a brand that attracts and retains patients
If you’re not clear on what makes your practice special, your patients won’t be either. Tune in now and define your dif...
#12 - Know Your Business: Why Owners Need to Understand It All
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❓ “Do I really need to know everything about my practice if I have a manager?”
We get asked this all the time at Practice Partners, and the answer is YES! 🚀
In Episode 12, we dive into why owners must have a deep understanding of their business operations—even with a practice manager or operations team in place.
✅ Why knowledge equals contingency and growth
✅ The risks of being too hands-off
✅ How informed owners make better decisions
Don’t fall into the trap of thinkin...
#11 - The Grant Game: Maximising Funding Opportunities
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On this episode of the Practice Partners Podcast, we are discussing all things grants and funding!
Running a general practice is more than just patient care — it’s a business, and securing the right funding can make all the difference. In this episode, Zac and Ami dive into the world of grants and financial incentives available for general practices. We break down the different types of funding, who may be eligible, and how to successfully apply. Plus, we share insider tips to maximise your clinic’s financial sustainability while s...
#10 - Two Views, One Vision
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In this milestone episode - out 10th episode of the Practice Partners Podcast, we tackle one of the most complex aspects of running a healthcare practice: the dynamic relationship between owners and managers. With their unique and differing perspectives, priorities, and leadership styles, disagreements are inevitable—but so is the opportunity for growth.
Join us as we explore our unique relationship as owner and manager, resolving conflicts, and turning differences into strengths. Whether you're an owner, a manager, or part of the team navigating these dynamics, this episode is...
#9 - The Director's Chair: Insights and Learnings with Ami Assigal
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In this lively episode of the Practice Partners Podcast, Zac flips the script and puts our Director, Ami Assigal, in the hot seat! 🔥
Get ready for a fun and insightful conversation covering:
✅ All things general practice and healthcare
✅ Ami’s take on leadership and building a thriving team
✅ Tips on personal development and staying ahead in the industry
✅ Plenty of laughs and behind-the-scenes stories
Whether you're here for practical advice or just a goo...
#8 - Promote Your Practice: Tips, Tricks, and Compliance
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In this episode of the Practice Partners Podcast, we dive into the world of marketing and promotion for healthcare businesses.
Discover how to:
✅ Promote your practice while staying compliant with AHPRA and RACGP guidelines
✅ Use cost-effective marketing strategies that actually work
✅ Implement practical tips and tricks to boost your visibility and grow your patient base
Whether you’re new to marketing or looking to refine your approach, this episode...
#7 - Mastering PDSA: The Key to Quality Improvement
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In this episode of the Practice Partners Podcast, we’re diving into the essentials of quality improvement and how to make it manageable for your practice.
We cover:
✅ The importance of PDSA documents and how to use them effectively
✅ Building a clear improvement structure for sustainable growth
✅ Strategies for involving your team in the process
✅ How to tackle quality improvement in bite-sized, actionable pieces
Whether you’re looking t...
#6 - Facility Fees Unpacked: Profits, Stock, and Efficiency
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In this episode, we’re breaking down facility fees and how they can transform the management of stock and finances in your treatment room! From wound dressings to iron infusions, discover how to appropriately remunerate the practice for all the services you provide. We also provide a number of great tips, tricks, and resources throughout the episode – so listen closely.
Plus, we dive into stocktake processes and why it’s vital for nurses to take ownership of this space. Empower your t...
#5 - Recruitment Unpacked - Finding the Right Fit
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In this episode of the Practice Partners Podcast, Ami and Zac tackle the crucial process of recruitment and share their tried-and-true methods for finding the right team members. From exploring cost-effective advertising platforms to understanding when to use agencies, they break down the recruitment process step by step.
They discuss the essential documents to review, the key components of strong applications, and tips for pre-interview screening. Learn how to craft a compelling job advert by clearly defining roles and responsibilities, navigate the legalities of recruitment, and handle challenging...
Trailer - Practice Partners Podcast
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Meet Ami and Zac, the dynamic duo behind the Practice Partners Podcast! Ami and Zac bring their unique perspectives, humour, and expertise to the world of healthcare business management.
In this trailer, get to know the voices behind the mic as they share their journey of running Innovate Health, their insights as consultants with Practice Partners, and their passion for helping practice owners and managers navigate the challenges of healthcare operations.
Expect a mix of funny stories, practical tips, and candid conversations about what it really t...
#4 - Proactive Health in Action
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In this episode of the Practice Partners Podcast, Ami and Zac dive into the transformative power of comprehensive care and its ability to deliver better health outcomes for patients. They explore KPIs, resources, and strategies to guide doctors and practitioners in shifting from reactive to proactive healthcare services.
Learn how to educate patients about their eligibility for care plans, create awareness around proactive healthcare, and foster collaboration within the team. Ami and Zac share practical tips on building workflows that bring nurses and doctors together seamlessly, emphasising the...
#3 - HR Hiccups
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In this episode of the Practice Partners Podcast, Ami and Zac tackle the often-dreaded but crucial topic of Human Resources. From contracts to awards, documentation, and staff leave, they break down the essentials of HR in a way that’s clear, practical, and easy to understand.
Learn how to navigate the complexities of HR, including laws and regulations, managing leave entitlements, and ensuring everyone is on the same page with agreements and contracts. Plus, they share tips and tricks for handling performance management conversations and managing conflict with co...
#2 - Lights, Camera, Induction!
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In this episode of the Practice Partners Podcast, Ami and Zac shine a spotlight on the induction process. From crafting effective checklists and resources to keeping inductions smooth and streamlined, they share practical tips and tricks for setting new team members up for success.
Discover how to document processes for future reference, avoid clunky or purely verbal methods, and create a seamless induction experience that works for both staff and management. Tune in to learn how to make your induction process a blockbuster hit! 🎬🎧
We would love f...
#1 - Leadership Unlocked
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In the debut episode of the Practice Partners Podcast, Ami and Zac dive into the essential topic of leadership in the healthcare setting. They explore what it means to mentor staff, navigate the journey of becoming an effective leader, and foster high-performing teams.
Drawing on the Tuckman’s Model of group development (Forming, Storming, Norming, and Performing), they discuss how to build cohesive teams, tackle conflict with confidence, and lead with clarity and purpose. Along the way, Ami and Zac share personal experiences and lessons learned from their ca...
