Utterly Indispensable Podcast for Estate Agents

From international rugby to leadership coaching, Don Armand’s journey is anything but ordinary.

In this episode, I sit down with Don, former England and Exeter Chiefs player turned leadership confidant, to explore what it really means to lead, not just others, but yourself.

We talk about:
✅ The transition from elite sport to business
✅ Why discipline, boundaries, and identity are everything
✅ The power of honest feedback (and the people brave enough to give it)
✅ And what the quote by Tom Landry, A coach is someone who tells you what you don’t want to hear…” ...

This week, I’m joined by Regina Mangan, a standout estate agency leader based in Southern Ireland. I was curious to explore the differences between the Irish and UK markets — but what stood out more were the similarities.

Regina shares her experience running a successful agency in a fast-changing landscape, and offers valuable perspective on how recent changes to Ireland’s rental sector — led by government intervention — are affecting landlords, agents, and tenants alike. And with the UK heading in a similar direction, it makes for a timely and thought-provoking listen.

But at its core, this episo...

This week I’m joined by the one and only Christopher Watkin — a man who needs no introduction in the world of estate agency content and social media strategy.

Chris doesn’t just talk about marketing — he lives it. And in this episode, he shares openly and honestly what it really takes to get results on social.

💡 Spoiler: It’s not a clever filter, trending audio, or a flashy logo.
It’s patience. It’s consistency. And it’s doing the right things, long before they start working.

Chris breaks down:

In this episode of The Utterly Indispensable Podcast for Estate Agents, I’m joined by Kieran Slinger, the co-founder of ProAlt — a platform built to give agents, brokers, and movers something they’ve always needed but rarely had: clarity.

Kieran may be a sales guy at heart, but he gets estate agency. More importantly, he gets data — and how it can transform the moving process from chaotic guesswork into informed, intelligent action.

We cover:

In this episode of The Utterly Indispensable Podcast for Estate Agents, I’m joined by Russell Quirk — a true heavyweight in the property world.

Russell has worn many hats: founder of one of the earliest online estate agencies (Emoov), PR powerhouse at ProperPR, media commentator, and political firestarter on TalkTV.

But beyond the headlines, this episode dives into the real story — the highs, the tough times, and what it takes to bounce back when the dream doesn’t go to plan.

He shares:

This week, I’m joined by Verona Frankish, CEO of Yopa—and someone who proves that when she speaks, it’s well worth listening. Verona shares powerful insights on what it really takes to run and grow a business. From her early career at Marks & Spencer, to her deep experience in mortgages and financial services, she’s taken a unique path to the top—and it shows in her leadership style. In this episode, we talk about: • How not being an estate agent gave her the edge • Why asking the right questions matters more than having all the answers • The importance o...

Tired of being an order taker?

Sick of the grey-suit, corporate clone wars of estate agency?
Then you’re going to love this one.

This week, I sit down with Mark Meyers—CEO of The Meyers Group and the man behind Rebel Agent. And let me tell you... this one jumped the queue.

Mark isn’t just another trainer in a tired industry—he’s the spark plug for agents who are ready to break the rules, raise their fees, and finally run their business on their own terms.

In th...

🎙️ The Utterly Indispensable Podcast for Estate Agents – with Peter Kennedy 🎙️

Peter Kennedy has been in the property game nearly as long as I have—which means he’s seen it all, done it all, and still has the hunger for more.

For 20 years, he’s been building Kennedys’ Independent Property Agents into one of the most enviable businesses in the Surrey Hills. Many estate agents would love to have what he’s created. But here’s the kicker: he’s not done yet.

In this episode, we dive into:
✅ The secrets behind his success—what’s worked an...

In this episode, I sit down with Mark Bevan, Sales Director of Loop, the next-generation estate agency software. With 15 years of experience across training, solution sales, and working with estate agents of all sizes, Mark knows what it takes to deliver a CRM that truly works for agents.

We dive into:
✅ How Loop is revolutionizing estate agency software with CRM, prospecting, and market intelligence in one powerful platform
✅ Why engagement with agents is key—how Mark and his team ensure users get the most out of the system
✅ The importance of feedback-driven development and how Loop...

This week, I sit down with Dan Firth, Managing Director of Bid, to talk all things property auctions and estate agency evolution.

Bid helps estate agents integrate auctions into their business, but there’s a lot from the auction world that can be applied to standard agency practice too. Faster transactions, motivated buyers, and more certainty—sound familiar?

But the real eye-opener? Dan’s inside view on Purplebricks.

💡 Love them or hate them, Purplebricks changed the UK estate agency landscape—and the ripple effects are still being felt today. Even more interesting? The number of i...

If you think PropTech and CRMs are dry subjects, you’ve clearly never met Simon Whale. A man who describes himself as "certainly in the top one" of industry legends, Simon has spent over 20 years shaping the PropTech landscape, helping Reapit become the CRM of choice for top agents worldwide.

In this episode, we dive into his journey—from selling Reapit to launching Kerfuffle, the platform that helps agents navigate the tech minefield (with a fair bit of mischief along the way). Expect insights, industry know-how, and plenty of laughs.

With his charm, quick wit, and...

Six months ago, I sat down with Ross McKenzie to talk about his estate agency, Isla-Alexander. He was full of energy, big plans, and excitement for the future. Fast forward to today, and Ross has taken on a brand-new venture—Open Moove, a tech startup set to shake up the home-moving process.

So, how did he do it? How do you launch a startup while already running a business? And what made him shift his focus to something completely new?

In this episode, Ross shares:
✅ The vision behind Open Moove and why the industry need...

If you’ve ever wondered what it takes to buy or sell an estate agency business, this episode is for you. This week, I travelled to Cardiff to sit down with Leon Gorman, the founder of Think Acquisition, a specialist in helping property service business owners successfully sell, buy, or scale through acquisitions. Leon isn’t just another business broker—his background in aeronautical engineering gives him a highly analytical, no-nonsense approach to deal-making. And with a track record of over 125 successful investments, he knows what separates a business that sells from one that struggles. In this episode, we cover...

If you’ve ever wondered what it takes to buy or sell an estate agency business, this episode is for you.

This week, I traveled to Cardiff to sit down with Leon Gorman, the founder of Think Acquisition, a specialist in helping property service business owners successfully sell, buy, or scale through acquisitions.

Leon isn’t just another business broker—his background in aeronautical engineering gives him a highly analytical, no-nonsense approach to deal-making. And with a track record of over 125 successful investments, he knows what separates a business that sells from one that struggles.

...

Matt Giggs is a name that many estate agents know for his success, leadership, and coaching—but in this episode, he goes beyond the strategies and sales techniques.

We dive into his personal journey, the highs and lows, and the mindset shifts that have shaped his career. Matt was incredibly generous in sharing his experiences, making this one of the most insightful and personal conversations I’ve had on the podcast.

In this episode, we cover:
✅ How mindset and confidence are the foundation of success
✅ The power of building real, lasting client relationships
✅ Wh...

Most estate agents have never heard of Mark McCorrie. But they should.

As the founder of Made Snappy and Gluedog, Mark is quietly solving some of the biggest headaches in estate agency—helping agents market properties faster and making their tech stack actually work for them, not against them.

In this episode of The Utterly Indispensable Podcast for Estate Agents, Mark shares his story—from starting in PropTech to tackling industry-wide problems that have been holding agents back for years.

We cover:
✅ Why PropTech matters (and why so many agents ignore it)
✅...

In this episode of The Utterly Indispensable Podcast for Estate Agents, I sit down with Jason Cannon, a performance coach with a deep understanding of human behavior, business dynamics, and the power of mindset.

We cover some game-changing insights, including:

✅ Why the quality of your questions determines your income

✅ How fear holds us back—and what to do about it

✅ The importance of clarity, resilience, and asking the right questions

In business and life Jason’s perspective will make you rethink how you communicate, make decisions, and ultimately, grow your busin...

This week, I’m joined by the one and only Neil Robinson—a seasoned estate agent, entrepreneur, and property investor who has been navigating the property industry since 1994.

Neil shares his journey from founding his first company in 2002, scaling and eventually selling it, to launching Neil Robinson Estate Agents in 2020 and Neil Robinson Property Auctions, which provides fast, modern auction services across Greater Manchester, Merseyside, and Lancashire—all at no cost to the seller.

But that’s not all. Neil’s property investment portfolio includes standout projects like:
🏢 Lesscent House – A serviced office hub for small busin...

This week on The Utterly Indispensable Podcast for Estate Agents, I sit down with Ross D’Aniello, co-founder of Chartwell Noble, a brokerage redefining the high-end rural and equestrian property market. With over 25 years in the industry, Ross has a passion for empowering senior agents to thrive by giving them the tools, support, and freedom to build their own businesses.

In this episode, we discuss:
✅ The brokerage model as a game-changer for estate agency growth.
✅ Why smaller, boutique brokerages could be a better option than multinational networks.
✅ How Chartwell Noble supports agents in running bespoke...

This week, I sit down with James Crocker, founder of Homefeed & Agent Accelerator, to uncover the strategies estate agents need to dominate their local market using social media. James has helped agents nationwide build brands that win listings, sell properties faster, and create lasting trust.

We dive into:
✅ The Do’s of social media—what works and why.
✅ How to master the Know, Like, and Trust trifecta to connect with potential clients.
✅ Why your brand isn’t just a logo; it’s the heart of your business.
✅ Striking the right balance between entertaining and educating yo...

What if the secret to success isn’t about making millions, but designing a life you truly love? In this episode, I sit down with Holly Osborn, a powerhouse entrepreneur and co-founder of Wolf & Sword and PropertyPipeline. Holly has built a career—and a lifestyle—on her own terms, proving that success doesn’t have to mean endless hustle.

We explore her entrepreneurial journey, the mindset behind building passive income, and how she balances ambition with living her dream life. Holly’s clear-eyed approach will make you rethink what it means to win in business and in life.

This week on The Utterly Indispensable Podcast for Estate Agents, I’m joined by Raquel, the mastermind behind Mar Design—a studio that transforms properties into profit-making machines.

Raquel’s story is as inspiring as it is fascinating. At just four years old, she left her home in Portugal, a life-changing moment that ignited her passion for creating spaces that truly matter. Fast forward to today, and she’s reshaping the UK property market with a game-changing approach to design.

Her CV reads like a dream: luxury hotels, high-end residential projects, and even designing casinos in the e...

In this week’s episode of The Utterly Indispensable Podcast for Estate Agents, I sit down with Pete Butler, the driving force behind Boost Your Agent. Pete is a master of lead generation, Google Ads, and crafting campaigns that actually convert—turning cold leads into hot prospects faster than you can say “valuation request.”

Pete shares his journey, from building his expertise in Google and YouTube advertising to becoming the go-to guy for estate agents looking to stop their pipeline from leaking. But it’s not just about ads. Pete walks us through his strategy for generating client lea...

This week on The Utterly Indispensable Podcast for Estate Agents, I sit down with the enigmatic Ben Sloane, Group Executive Director & Co-Founder of The 38 Group—a name you probably haven’t heard, and for good reason. With over £170 million worth of property for sale and not a single listing on Rightmove, Ben’s success is built on a foundation of extreme discretion and a bespoke, client-first approach.

We dive into how he operates in the Prime and Super-Prime markets without advertising, why relationships are everything, and how The 38 Group offers a "closed loop" service that handles every conceiv...

This week on The Utterly Indispensable Podcast for Estate Agents, I sit down with Ben Marley—natural-born salesman, Google guru, and the mastermind behind Geo Cale.

If you’ve ever stared at your Google profile wondering how to crack the elusive Top 3 on Google Maps, this episode is your roadmap. Ben shares the secrets to optimizing your online presence, boosting visibility, and driving those all-important leads straight to your door.

But this isn’t just about algorithms and SEO. Along the way, Ben dives into:
✔️ Building a sales culture that thrives in a modern agency.

In this episode, I sit down with Charlotte Brockman, dynamic entrepreneur and founder of How Did I Do, a review platform designed to help small businesses manage their reputation across multiple sites. Charlotte shares her unique insights into social marketing and the surprising strategies that drive real engagement—practical wisdom every business owner can leverage.

As a busy mom and business owner, Charlotte is relentless in her pursuit of efficiency, constantly asking, "How can this be easier?" Her perspective on productivity and making life easier will inspire anyone balancing multiple roles.

We also delve into th...

In this exclusive interview, I sit down with Damien Jefferies, a distinguished figure in London’s luxury real estate market. As the Director of Fine & Country Prime Central London and founder of Jefferies James London, Damien has spent over three decades navigating the complexities and challenges of high-end property. His journey from rookie agent to renowned leader in luxury real estate is rich with insights and valuable lessons, many of which he shares in his book, Trust Me, I'm an Estate Agent.

In this episode, Damien talks candidly about what it takes to succeed in the ultra-competitive wo...

In this week’s episode, I sit down with Mitchell Ashdown, a young, ambitious sales negotiator who took a leap into the Dubai real estate market, drawn by the allure of wealth and luxury. But is it all pool parties and Rolex watches? Mitch takes us behind the scenes, sharing the gritty reality of working in one of the world’s flashiest real estate markets.

From the intense work ethic needed to succeed, to the highs, lows, and surprising truths about making it in Dubai, Mitch holds nothing back. He’s sticking it out, and after hearing his st...

In this episode of The Utterly Indispensable Podcast for Estate Agents, I sit down with Olivia Boulting, a dynamic Regional Manager and Auctioneer at The Auction House South West. Olivia brings a wealth of experience from the property and construction industry, with deep expertise in negotiation, sales, management, investments, and marketing.

During our conversation, Olivia shares invaluable insights on key issues like pricing strategies, handling fees, streamlining the client experience, and accelerating transactions—topics every estate agent can relate to. Her knowledge is not only impressive but highly transferable to anyone working in the property sector. Tune in...

In this episode, Kari Anderson, a seasoned nonprofit executive and principal at Incite! Consulting, shares essential tips for building a successful year-end fundraising campaign. With 25 years of experience in nonprofit leadership, Kari highlights the importance of setting realistic goals, customizing donor asks, and making it easy for donors to give.

As year-end approaches, Kari addresses common challenges nonprofits face during this critical fundraising period and provides practical strategies to maximize impact, especially for small to medium-sized organizations.

Key Episode Takeaways:

I love chatting to people like Joe. Their enthusiasm is infectious.

Joe set up his own estate agency business three & a half years ago, Plymouth Property Sales. No points for guessing where he’s based.

It was great to listen to him tell his story and why he didn’t go down the hybrid route. Hear about the struggles of setting up this own business and how support was never too far away.

He also shares with me all this exciting plans for the future. Definitely one to look out for.

In this episode, Rob interviews Simon Gates, a highly experienced property professional who has seen tremendous success across multiple facets of the estate agency world. Simon shares his journey from starting as a weekend assistant in 2007 to managing one of the UK's top-performing estate agency offices in Newport Pagnell, which achieved over 150 5-star Google reviews and ranked in the top 1% in the Best Estate Agent Guide.

Simon also discusses his transition into the PropTech sector with Homesearch, where he led training and development, helped generate over 700 reviews, and was instrumental in securing a £5 million investment. Now, Simon c...

In this episode, I sit down with Rayanne Armond—an accomplished entrepreneur and qualified accountant—who runs multiple successful businesses, including her own accountancy practices. Together, we explore the crucial differences between being a businessperson and an entrepreneur, diving into the mindset and strategies that set top entrepreneurs apart. Rayanne’s unique expertise in both business management and finance offers valuable insights that are especially relevant for estate agents who have mastered their craft but are seeking to elevate their business acumen. Whether you’re looking to refine your business skills or make the leap from business owner to entrepre...

In this episode of The Utterly Indispensable Podcast for Estate Agents, we're joined by Ross McKenzie, founder and CEO of Isla-Alexander, the UK’s dynamic estate agency and finance startup. Ross shares his journey as an entrepreneur dedicated to transforming the way estate agents operate, emphasizing the power of relationships over transactions. Discover how Isla-Alexander's cutting-edge technology and client-focused approach are setting new standards in the industry. If you're an estate agent looking to innovate and thrive in the modern property market, this conversation is not to be missed!

Welcome to The Utterly Indispensable Podcast for Estate Agents, the go-to show for anyone looking to gain valuable insights into the world of estate agency. Each week, we dive deep with industry experts, exploring the trends, challenges, and opportunities that shape our field.

In this episode, I sit down with Vito Rausa, my former boss, mentor, and a true legend in the industry. Vito, a retired member of the main board for the Connells Group, shares his unparalleled knowledge and candid opinions on the current state of the industry. We delve into the evolving direction of the...

Welcome to The Utterly Indispensable Podcast for Estate Agents, brought to you by Key Coach. This podcast is your go-to source for expert insights and strategies designed to help estate agency business owners thrive. In each episode, we delve into the essential aspects of running a successful estate agency, offering practical advice and actionable tips to elevate your business.

This week's episode features the welcome section from our High Performance Business Course for Estate Agents. We’ll provide a comprehensive breakdown of the key elements that are found in £1M+ Branches—giving you a roadmap to success. Use t...

Welcome to "Utterly Indispensable" by Key Coaching, the podcast tailored for estate agents seeking valuable insights from industry experts. In today's episode, we sit down with James Miles from The Mortgage Quarter, a leading mortgage brokerage in the South West of England. James shares his journey in the mortgage industry, offers expert advice on navigating the mortgage landscape, and delves into the dynamic relationship between estate agents and mortgage brokers. Tune in for a wealth of knowledge and practical takeaways that will benefit both estate agents and mortgage brokers alike.

Transforming Real Estate: Principles Over Rules with John Savage

Welcome to "The Utterly Indispensable Podcast" from Key Coaching, your go-to source for invaluable insights and techniques tailored for estate agents. In this episode, we sit down with Sarah Douglas, the dynamic Managing Director of Marchand Petit, a leading estate agency in the South Hams. Join us as we trace Sarah's remarkable career path, from her beginnings in auctions to navigating the fast-paced real estate market of London as a sales manager, and ultimately to her current leadership role. Discover how Sarah's relentless focus and determination have propelled her success, and gain practical tips and inspiration to apply in...

This week’s episode is just a little old for me. I love chatting to these amazing people but I feel it is about them, so I try and question to get their ideas and opinions rather than mine. So, once in a while I thought I would share with you my ideas and opinions. This week I wanted to share with you some of the benefits and principles around charging higher fees. As with all these things, I do quite a lot of research to investigate and test my theories. So, I hope you enjoy this one, and pl...