Unlocking High Performance

An introduction to Unlocking High Performance and the conversations shaping leadership, growth, and performance.

Jason Lauritsen has spent more than two decades helping leaders build organizations where people and performance both thrive. In this special episode, he introduces the next chapter of his podcast, now called Unlocking High Performance, and shares the thinking behind the change, what listeners can expect going forward, and why this work matters more than ever.

The relaunch is more than a name change. It is a recommitment to a central idea that Jason has been building toward for his entire career: you do not have to choose between taking care of your people and driving strong...

Join Jason for an insightful, heartfelt conversation with his daughter Bailey, a high school senior and returning guest who brings a fresh, next-generation perspective on work, communication, and the rapidly changing world of careers.

As the year comes to a close, Bailey returns to reflect on her early work experiences, lessons in workplace culture, and what the future holds. As a member of Gen Z looking towards college and preparing for a career in the age of AI, she offers valuable insight into the expectations of tomorrow’s workforce.

Bailey shares her...

Join Jason for a thought-provoking episode as he welcomes Shalynne Jackson, Chief Culture and Engagement Officer and CEO of Sonder Strategies. Shalynne is renowned for her commitment to building workplaces where people feel seen, connected, and valued.

In this episode, Jason and Shalynne dive deep into how organizations can foster meaningful human connection at work, especially in times when disconnection and loneliness are all too common. The conversation unpacks actionable strategies for cultivating workplace cultures rooted in trust, psychological safety, and accountability. Whether you’re seeking inspiration or hands-on advice, this discussion is full of pra...

"I'm going to enjoy my life now. If there is no golden goose at the end of this, no pot, there's no money at the end of this rainbow, I'm just going to enjoy my life now." - Tess Brigham speaking about the Gen Z perspective on work

**

Join Jason Lauritsen for an insightful episode featuring Tess Brigham, licensed therapist, certified coach, and TEDx speaker. Tess brings over 20 years of expertise in guiding young people to understand themselves and build fulfilling lives.

In this episode, Jason and Tess dive de...

Most people avoid silence, it feels uncomfortable.

But what if silence is actually where the most meaningful conversations begin?

In this episode, join Jason as he shares a simple but powerful practice called spacious listening, the art of using silence to build deeper connection, trust, and understanding.

You will learn how to:

If you’ve ever wondered why silence feels so har...

"The essence of what we do is making sure that people all over the country, in all 50 states, when they're in a moment where they need care, medical care, there are the right caregivers in the right place at the right moment." - Shane Jackson

**

Join Jason for a compelling conversation with Shane Jackson, President of Jackson Healthcare, a dynamic leader at the helm of one of America’s most recognized healthcare workforce organizations. He is an author of two influential books and the leader of an organization celebrated for its workplace cu...

"𝘐 𝘵𝘩𝘪𝘯𝘬 𝘵𝘩𝘦 𝘫𝘰𝘣 𝘰𝘧 𝘵𝘩𝘦 𝘭𝘦𝘢𝘥𝘦𝘳 𝘪𝘴 𝘯𝘰𝘵 𝘪𝘯 𝘴𝘶𝘱𝘱𝘭𝘺𝘪𝘯𝘨 𝘢𝘯𝘴𝘸𝘦𝘳𝘴, 𝘣𝘶𝘵 𝘪𝘯 𝘳𝘦𝘢𝘭𝘭𝘺 𝘮𝘢𝘬𝘪𝘯𝘨 𝘴𝘶𝘳𝘦 𝘵𝘩𝘢𝘵 𝘸𝘦'𝘳𝘦 𝘧𝘰𝘤𝘶𝘴𝘪𝘯𝘨 𝘰𝘯 𝘵𝘩𝘦 𝘳𝘪𝘨𝘩𝘵 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯." - Topaz Adizes

**

Join Jason for a deeply insightful conversation with Topaz Adizes, Emmy-winning filmmaker, author, and the founder of The Skin Deep, an experience design studio renowned for its innovative approaches to exploring human connection.

In this episode, Jason and Topaz explore how understanding the patterns of meaningful connection so vital in our personal lives can transform the way we lead, manage, and design experiences at work. Topaz brings a unique perspective to the intersection of storytelling, experience architecture, and workplace relationships.

Key lessons highlighted in our conversation include:

👉 Why leaders must shift from having all the answers to becoming guides who facilitate curiosity and growth within their teams.

👉 The vital importance of acknowledging power dynamics by stating your intention as a leader, not just yo...

"𝘏𝘰𝘸 𝘤𝘢𝘯 𝘸𝘦 𝘦𝘯𝘴𝘶𝘳𝘦 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶𝘳 𝘥𝘦𝘧𝘪𝘯𝘪𝘵𝘪𝘰𝘯 𝘰𝘧 𝘣𝘦𝘪𝘯𝘨 𝘢 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭 𝘳𝘦𝘮𝘰𝘵𝘦 𝘸𝘰𝘳𝘬𝘦𝘳 𝘮𝘢𝘵𝘤𝘩𝘦𝘴 𝘰𝘶𝘳 𝘥𝘦𝘧𝘪𝘯𝘪𝘵𝘪𝘰𝘯 𝘰𝘧 𝘣𝘦𝘪𝘯𝘨 𝘢 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭 𝘳𝘦𝘮𝘰𝘵𝘦 𝘸𝘰𝘳𝘬𝘦𝘳?" - Jessica Adams

**

Join Jason for an invigorating conversation with Jessica Adams, Chief People and Culture Officer at The Krazy Coupon Lady, a forward-thinking HR leader recognized for her expertise in scaling teams, building culture, and driving retention in fully remote organizations.

Jason and Jessica unpack the power of modern benefits, discuss building connected remote teams, and explore how intentional HR strategies can transform the employee experience from onboarding to ongoing engagement. Together, they dive deep into how HR professionals can think beyond checklists and compliance to craft cultures employees genuinely love.

Key lessons highlighted in our conversation include:

👉 Small, creative perks can have an outsized impact on engagement and retention.

👉 Benefits are more than just cost and utilization; they’re culture carriers that shape how employees feel about work, even if rarel...

"𝘛𝘩𝘦 𝘤𝘩𝘢𝘭𝘭𝘦𝘯𝘨𝘦 𝘪𝘴 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘱𝘦𝘰𝘱𝘭𝘦 𝘯𝘰𝘵 𝘫𝘶𝘴𝘵 𝘧𝘦𝘦𝘭 𝘭𝘪𝘬𝘦 𝘢 𝘯𝘶𝘮𝘣𝘦𝘳, 𝘣𝘶𝘵 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘵𝘩𝘦𝘮 𝘧𝘦𝘦𝘭 𝘭𝘪𝘬𝘦 𝘢 𝘩𝘶𝘮𝘢𝘯." - Joe Dicianno

**

Join Jason for a compelling conversation with Joe Dicianno, Director of Talent Management and Organizational Development at UPMC and a Professor of HR People Analytics at the University of Pittsburgh. Joe shared how leaders can create more human-connected, engaging workplaces by demonstrating genuine care for their employees. His frontline work in healthcare (one of the most challenging leadership arenas) and his book, A Busy Leader’s Guide to Caring Leadership, uniquely position him to break down what it means to lead with care in every context.

Together, they explore what it really takes to build human-centered workplaces where people feel recognized, appreciated, and genuinely supported. They break down both the day-to-day challenges and the powerful impact of leading with car...

"𝘉𝘶𝘵 𝘪𝘧 𝘺𝘰𝘶 𝘥𝘰𝘯'𝘵 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥 𝘱𝘰𝘵𝘦𝘯𝘵𝘪𝘢𝘭 𝘪𝘮𝘱𝘢𝘤𝘵𝘴 𝘰𝘧 𝘺𝘰𝘶𝘳 𝘪𝘯𝘱𝘶𝘵, 𝘺𝘰𝘶𝘳 𝘢𝘥𝘷𝘪𝘤𝘦, 𝘢𝘯𝘥 𝘥𝘺𝘯𝘢𝘮𝘪𝘤𝘴 𝘰𝘧 𝘵𝘩𝘢𝘵 𝘯𝘢𝘵𝘶𝘳𝘦, 𝘺𝘰𝘶 𝘤𝘰𝘶𝘭𝘥 𝘦𝘯𝘥 𝘶𝘱 𝘩𝘢𝘳𝘮𝘪𝘯𝘨 𝘵𝘩𝘢𝘵 𝘳𝘦𝘭𝘢𝘵𝘪𝘰𝘯𝘴𝘩𝘪𝘱 𝘥𝘺𝘯𝘢𝘮𝘪𝘤." - Ross Hecox

***

Join Jason Lauritsen for a compelling episode as he welcomes Ross Hecox, Chief People Officer at Synergy ECP. Ross discussed innovative approaches to building people-centric workplaces and shared practical strategies for creating connection and a great employee experience even in highly constrained environments.

Jason and Ross explored the evolution of recruiting into a more human-centered role through the idea of People Partners. Together, they unpacked how this approach challenges traditional HR models and could reshape employee experience, leadership effectiveness, and the future of work.

Key lessons highlighted in our conversation include:

👉 People Partners extend their care well beyond the offer letter, acting as a bridge between employees and managers to foster understanding and trust.

👉By knowing employees’ stories, needs, and motivators, people partners can deliver resources and encouragement that matter most, fueling both growth and retent...

“Oftentimes in HR, we are looking at and supporting others. We don’t pay attention to kind of what we need for ourselves... So I would say ask for what you want.” - Kathy Claytor

***

In this episode, Kathy Claytor, a long time CHRO at multiple organizations, opens up about her career journey from her “origin story” as an accidental HR pro to leading global HR transformations. She reveals why she believes now is a pivotal time for HR’s impact.

Together, Jason and Kathy unpack the changing demands of the CHRO role, mentorship...

Join Jason for an eye-opening and hopeful conversation with Will Matthews, the Director of Learning and Engagement (aka “Team Hearts and Minds”) at G Adventures.

Will shares offers fresh insights on how we can better recognize and activate the hidden leaders on our teams. Together, Jason and Will dive deep into the origins and nuances of “reluctant leaders”, those talented individuals who opt out of leadership because of limiting stories or outdated models of what a leader should be.

Key highlights from the episode include:

👉 True leadership isn’t about being lou...

Join Jason for a provocative episode as he welcomes Jessica Winder, Senior Vice President of People, Colab Software. She brings a fresh, no-nonsense perspective to employee experience and workplace culture.

Jason and Jessica explore what it means to lead with fairness. Together, they unpack why fairness isn’t about treating everyone the same, how transparency fits into the equation, and what it takes to balance people and performance.

It’s a real-world conversation for anyone who’s ever wrestled with making the right call when the answer isn’t black and white.

Join Jason for a dynamic conversation with Carolina Terrazas, Vice President of Talent Management and Development at Schneider Electric, global HR leader, and host of the “Leading Yourself” podcast.

Carolina provides an illuminating view into the organization’s innovative group mentoring program. Moving beyond traditional one-to-one mentorship, their approach leverages small group mentorship to cultivate peer learning, accelerate skill development, and deliver positive business impact at scale.

Key highlights from this episode include:

👉 Group mentoring amplifies learning by harnessing the diverse perspectives and experiences of peers, enabling participants to both teach...

Join Jason for a thoughtful and deeply moving conversation with Dr. Jenna Sage, Director of Organizational Wellness and Well Being, Ultimate Medical Academy, and executive coach, author, and passionate advocate for whole-person employee support.

Jenna discusses how organizations can truly support employees navigating grief, loss, and caregiving. Having walked alongside a loved one through terminal illness, Jenna knows firsthand the weight leaders often carry in silence. She believes it’s time for organizations to normalize conversations around loss, bereavement, and mental wellness, by design, not just in reaction.

Key highlights from this episode inc...

Join Jason to learn about building an award-winning culture through storytelling in this episode with John McHugh, Vice President of External Affairs at Kwik Trip.

John shares how Kwik Trip has harnessed the power of storytelling to create low turnover, high morale, and exceptional customer experiences, all in an industry notorious for high attrition. He shares practices for how they have scaled a culture of exceptional service and customer commitment within an organization of 39,000 “co-workers”.

Key highlights from this episode include:

👉 Practical interview questions that find candidates hardwired...

In this mini-episode, Jason announces the launch of the Human Connection Study, a new research initiative created in partnership with Ingenuity Design.

This ambitious project aims to understand how people today are experiencing connection and disconnection at work and in everyday life.

Jason shares why he feels this study is both necessary and vitally important. And, he asks for your help.

In the episode, Jason invites you to take the Human Connection Survey and then share it with your friends and colleagues.

Take the sruvey here: https://www.thehumanconnectionstudy.com/

Join Jason for a powerful conversation with Wendy Rummler, Chief People Officer at Credit Acceptance. Wendy shares the inside story of how their organization transformed from a conventional, in-office workplace to a high-performing, remote-first organization, while earning multiple workplace awards year after year. The secret, she says, is fostering a culture where listening leads to meaningful action, and where transparency and feedback are non-negotiable.

Key lessons highlighted in our conversation include:

👉 True “listening cultures” require managers to close the feedback loop every time. Either by implementing suggestions, explaining their reasoning for declining, or seeking...

Join Jason for an enlightening conversation with Mike Ferone, Vice President of Organizational Development and Performance Excellence at Benchmark Gensuite, as they explore how his company has created a “culture of opportunity”—one where promotions are based on demonstrated competencies and potential, not rigid timelines.

Together, they examined how this approach shapes engagement, enables rapid development, and makes workplaces more human-centered and successful.

Key lessons highlighted in our conversation include:

👉 The power of flexible, individualized promotion timelines, so everyone advances when ready, not just at review time

👉 How transparency and public clarity abou...

Join Jason for a deeply engaging conversation featuring Karen Rieck, the Vice President of Human Resources at Farm Bureau Financial Services, as she shares her journey on building “presence with a purpose” work.

Karen’s inspiring approach to employee connection, especially through their innovative “Real Stories” internal podcast, offers real-world lessons every manager should consider. They talked about how powerful it can be when people are encouraged not just to do their jobs, but to show up fully as who they are, even with everything they’re carrying.

Key lessons from our conversation include:

Join Jason for an enlightening conversation with Jessica Jones, Executive Vice President of People and Culture at Emprise Bank. Jessica reflects on her evolution from being a strong advocate for remote-first work to recognizing how hybrid and in-person work, when grounded in intention and clarity, can enhance belonging, innovation, and team trust.

Together, they explore the risks of reactive policies and examine what today’s employees are truly seeking: not just remote work, but authentic flexibility.

Key lessons highlighted in our conversation include:

👉 Start with strategy: Align workplace policies with yo...

Join Jason for an insightful episode with Halai Shukran, Chief Operating Officer of Pluribus Digital. Known for her strong background in HR leadership and people strategy, Halai offers an engaging, real-world perspective on how HR can become a true driver of business value.

In this episode, Halai shares her extraordinary journey from HR and corporate training to the C-suite, breaking down how empathy, business acumen, and a relentless focus on both people and outcomes propelled her forward. Together, they explore the nuanced distinction between aligning people to business strategy and aligning business strategy down to people, revealing...

Join Jason for a thought-provoking conversation with Ben Brooks, Founder and CEO of Pilot, an award-winning culture and leadership development firm. In our discussion, we challenged traditional definitions of leadership and unpacked why organizations often get leadership development wrong.

Jason and Ben explored how making leadership accessible to everyone—not just a select few—can positively impact organizational culture and business outcomes. They also discussed what truly makes leadership development effective, why traditional models often fall short, and how organizations can unlock hidden potential within their people to drive results and have a developed workplace culture.

Ke...

Join Jason for an insightful conversation with Chrisanne Christ, Senior Partner, Human Resource Development at Centier Bank, as they discuss what it means to foster a "servant heart" culture to create a truly associate-first organization.

In this episode, Chrisanne shares her journey into HR, driven by a background that equipped her with empathy and care from a young age. Together with Jason, they explore the challenges and triumphs of nurturing a servant-heart culture and why relationships and connections are at the core of successful HR leadership.

Key highlights from our conversation include:

👉 The pow...

Join Jason Lauritsen for an enlightening conversation with KeyAnna Schmiedl, the Chief Human Experience Officer at Workhuman. KeyAnna is a wealth of knowledge about creating inclusive, human-centered workplaces that thrive in today's dynamic environment.

In this episode, Jason and KeyAnna dive deep into the transformative potential of AI in HR and explore its implications for enhancing workplace culture and productivity. They uncover how to thoughtfully integrate AI into the people-first strategies of organizations. This conversation offers HR leaders profound insights into leveraging technology while maintaining the essence of human connection at work.

Key highlights from...

Join Jason for a solo episode on the power of active listening in leadership. He shares four practical tips to help leaders build trust, improve communication, and foster connections with their people.

Jason explores why active listening is often overlooked in leadership and how it impacts team dynamics and workplace culture. He dives into the common barriers that get in the way of truly listening and what leaders can do to overcome them.

Key lessons highlighted in our conversation include:

👉 The necessity of removing distractions to offer your team the focused attention they des...

In this solo episode, Jason shares the five best check-in questions for leaders, offering invaluable advice on fostering more meaningful and impactful conversations with your team. He reminds you that an effective check-in starts with a great question. He then shares how to use these questions to create conversations that matter with your people.

Key highlights from the episode include:

👉 An overview of the four steps to an effective, meaningful check-in and how it all starts with asking a great question.

👉 How to turn a bad (or ineffective) check-in question into a great one wi...

Join Jason Lauritsen for a captivating conversation with Josh Allan Dykstra, a Future of Work keynote speaker and CEO of The Work Revolution, as they demystify the interplay between artificial intelligence and the human workplace.

In this episode, Jason and Josh explore the evolving landscape of AI in the workplace, uncovering its impact on organizational culture and HR practices. They also discuss three key insights that help leaders understand AI in a way that deepens their appreciation for the diversity and beauty of being human.

Josh discusses a free resource on how to understand and...

Join Jason for an enlightening episode as he sits down with Maggie Gough, Chief Operating Officer at Bright Arrow.

In this episode, Jason and Maggie discuss the evolving challenges of leadership in today's uncertain landscape. Maggie shares some of the challenges their CEO clients are facing today and how they are coaching them to cultivate clarity, stability, and resilience within their organizations.

Key lessons highlighted in our conversation include:

👉 Navigating extreme uncertainty starts with leaders processing emotions privately to maintain calm and focus with their teams.

👉...

Join Jason in an insightful conversation with Erin Corr Miller, the Chief People Officer at Terra Dotta.

In this episode, Erin shares her approach to taking on an under-developed HR function in need of reputation repair and how she's rebuilt trust with the organization. This episode delves into practical strategies for creating effective HR processes that employees accept and embrace, which emphasizes the need for clear performance expectations, feedback loops, and innovative employee connection initiatives.

Key lessons highlighted in our conversation include:

👉 Practical strategies for building trust and transparency in the workplace, ensuring emp...

Join Jason for an inspiring conversation with Greg Pryor, the Co-founder at Connected Commons.

In this episode, Greg explains the powerful applications of social network science to fuel organizational success and employee engagement. Greg shares strategies for leveraging Organizational Network Analysis (ONA) to improve onboarding, accelerate career growth, and enhance overall workplace culture.

Key lessons highlighted in our conversation include:

👉 Practical strategies for using Organizational Network Analysis (ONA) to build meaningful workplace connections and accelerate employee success.

👉 Focusing on building intentional, purpose-driven relationships that deliver specific relational benefits, rather than simply expand...

Join Jason for an enlightening conversation with Steph Ryter, Creative Culture Leader at Arity, as they discuss how to intentionally build a culture of connection.

In this episode, Steph shares her journey from television news to shaping organizational culture at Arity. With her unique perspective, Steph has used innovative methods for building employee engagement and human connections, especially in a remote-first environment. She shares specific practices that have had a profound impact on Arity's culture including "culture connections" and "Learn Day."

Key lessons highlighted in our conversation include:

👉 Discover how a simple 25-minute "cul...

Join Jason in an insightful conversation with Sarika Lamont, the Vice President of People and Culture at Vidyard.

Sarika delves deep into the nuances of career growth, management challenges, and the critical role HR plays in shaping today's workforce. Sarika also highlights the concept of job architecture and emphasizes how structuring roles and career paths is crucial for organizational success and employee development.

Key lessons highlighted in our conversation include:

👉 The importance of defining clear role expectations and responsibilities, providing employees with the guidance they need to advance in their careers.

👉 The fo...

Join Jason for an inspiring conversation with Rebecca Weaver, the founder and CEO at HRuprise and a seasoned veteran of multiple HR leadership roles throughout her career.

Rebecca delved into innovative workplace practices and the quest for meaningful work. Rebecca also shares her unique experiences from her time with the Downtown Project and the challenges encountered in implementing Holacracy.

Rebecca and Jason explore the allure and traps of management trends and best practices and offer advice on how to approach them effectively to ensure results.

Key lessons highlighted in our conversation include:

Join Jason and his daughter, Bailey, as they reflect on work experiences, generational perspectives, and tips for starting the new year right.

In this special holiday episode of Check-In with Jason Lauritsen, Bailey reflects on her experiences as a working teenager and explores how she thinks her generation might impact the future workforce. She also underscores the significance of tapping into a wider array of experiences to continually push the boundaries of what's possible for a team.

Key lessons highlighted in our conversation include:

👉The importance of building strong coworker relationships for happiness and...

Join Jason and his son, Colton, for an inspiring and fun conversation exploring how work looks through the eyes of a teenager.

In the special holiday episode of Check-In with Jason Lauritsen, Colton shares what it means to him—and potentially his peers—to start their careers and the aspects he believes will characterize the future workforce.

As a 15-year-old about to embark on his first job, Colton provides eye-opening insights about his perspective on work to help managers prepare to welcome this new generation of employees.

Key lessons highlighted in our conversation incl...

Join Jason for this inspiring conversation with Sheryl Battles, the recently retired Vice President of Global Diversity, Inclusion & Engagement at Pitney Bowes

Sheryl delved into the transformative power of storytelling, particularly in times of crisis, and how it acts as a bridge to connect diverse perspectives within an organization. Sheryl shares her extensive experience in leveraging stories to enhance engagement and cultivate an inclusive environment where everyone feels they belong.

𝗞𝗲𝘆 𝗹𝗲𝘀𝘀𝗼𝗻𝘀 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝗲𝗱 𝗶𝗻 𝗼𝘂𝗿 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:

👉 The power of storytelling in promoting inclusivity and how it helps employees grasp diverse perspectives, leading to a more inclusive environment.

👉 Addressing diversity and inclusion challenges. Leaders must face uncertainties and opinions with openness and empathy, uniting teams toward c...

Join Jason for this insightful conversation with Steve Browne, Chief People Officer at LaRosa's, Inc.

Steve dives into HR innovation and explains how putting employees first can shape a holistic, relationship-driven organization that moves beyond traditional hierarchies.

𝗞𝗲𝘆 𝗹𝗲𝘀𝘀𝗼𝗻𝘀 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝗲𝗱 𝗶𝗻 𝗼𝘂𝗿 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:

👉 The power of direct, genuine communication with employees to solve workplace issues more authentically.

👉 HR's role as the "connective tissue," is essential for collaboration and a unified culture within the organization.

👉 The effectiveness of traditional methods like flip charts that align with an organization’s unique culture, even amidst digital advancements.

👉 The success of collaborative leadership models and inclusive meeting structures, leading to positive shifts in team dynamics and business outc...

Join Jason for this important conversation with Tara Fournier, Interim Chief People & Culture Officer at Lucas Museum of Narrative Art.

Tara explored the evolution of workplace flexibility, the role of HR in boosting productivity, and how to design spaces for "heads up, heads down, and heads together work."

Key lessons highlighted in our conversation include:

👉 The significance of empowering employees to choose their work environment based on task type, prioritizing productivity over physical presence.

👉 Defining hybrid work by task categories—learning (heads up), focused individual work (heads down), and collaboration (heads together...