LG Pro Cast: The Place for Hot HVAC Topics & Cool Conversations

Join us for this special episode of the LG Pro Cast, recorded in front of a live audience at AHR 2026, for the LG Press Breakfast with Senior Director of Channel Sales for LG, Doug Bougher, and Director of Chiller and Mission Critical Sales for LG, Mark Ardire.

Tune in for a discussion on how LG’s residential and commercial products are adapting to the latest trends in the HVAC industry, updating American homes with modern technologies, and LG’s approach to chillers for data centers and other solutions.

Join us for this special episode of the LG Pro Cast, recorded in front of a live audience at AHR 2026, for the LG Press Breakfast with Senior Director of Channel Sales for LG, Doug Bougher, and Director of Chiller and Mission Critical Sales for LG, Mark Ardire.

Tune in for a discussion on how LG’s residential and commercial products are adapting to the latest trends in the HVAC industry, updating American homes with modern technologies, and LG’s approach to chillers for data centers and other solutions.

In this episode of the LG Pro Cast podcast, Terry and Phillip are joined by Field Service Representative Dave LeMieux from ACR Supply Co. and Technical Service Advisor Bryan Feather from API of NH & Delta T to take you inside LG’s Service Champion Program.

Join the group for a conversation about the program’s training opportunities, the most frequently asked service questions about LG HVAC solutions, and how you can utilize LG resources to improve efficiency in the field.

For this episode of the LG Pro Cast podcast, Terry Frisenda and Phillip Kriegbaum discuss the many avenues LG HVAC solutions can empower builders during their new construction projects.

Join us for a breakdown of LG’s whole home approach to HVAC, how you can integrate LG HVAC solutions into multiple types of builds, and what benefits each solution brings to the table.

On this episode of the LG Pro Cast podcast, our Technical Support Team joins Terry and Phillip to answer HVAC questions from a live audience during the Service Champion Conference in Alpharetta, GA. 

Tune in as Eric Dickerson (Technical Support Manager), Philip Crawford (Senior Technical Support Lead), and Rene Garcia (Technical Support Specialist) speak on service topics including working with LG’s R-32 refrigerant leak detectors, strategies for coil dehumidification, and navigating software updates with LG solutions.

On this episode of the LG Pro Cast podcast, our Technical Support Team joins Terry and Phillip to answer HVAC questions from a live audience during the Service Champion Conference in Alpharetta, GA. 

Tune in as Eric Dickerson (Technical Support Manager), Philip Crawford (Senior Technical Support Lead), and Rene Garcia (Technical Support Specialist) speak on service topics including working with LG’s R-32 refrigerant leak detectors, strategies for coil dehumidification, and navigating software updates with LG solutions.

In this episode of the LG Pro Cast podcast, Terry and Phillip introduce you to the world of dual fuel HVAC solutions. Tune in for a detailed conversation breaking down what a hybrid heat system is, how fuel-based systems can pair with heat pumps, and what technology LG is bringing to support customers across U.S. markets.

On this episode of the LG Pro Cast podcast, Terry Frisenda and Phillip Kriegbaum take you through the best practices and strategies for using the LG Monitoring View Tool with LG HVAC equipment. If you are a technician, facility manager, or contractor working with LG HVAC solutions, this episode is for you.

Tune in for the best practices on doing an installation, proper troubleshooting techniques, and performing maintenance using the LGMV tool.

On this episode of the LG Pro Cast podcast, Terry and Phillip answered HVAC questions from a live audience of LG Pro Dealers during ELEVATE 2025 in Orlando, Florida.

Listen to this in-depth discussion on topics including strategies for building contractor retention at the distribution level, helping to safeguard PCB boards utilizing surge protectors, and new mobile applications from LG to help contractors in the field.

On this episode of the LG Pro Cast podcast, Terry and Phillip introduce LG’s CAC Partner app by applying its capabilities to real use cases with LG HVAC equipment. From conducting system capacity and refrigerant charge calculations to measuring static pressure, learn how our latest app can help you during your next HVAC project.

Download the LG CAC Partner App on the Apple or Google Play Store.

In this special episode of the LG Pro Cast podcast, Tersh Blissett and Josh Crouch from Trade Automation Pros join Terry Frisenda and Phillip Kriegbaum for a discussion about the automation happening throughout the trades (including HVAC).

Tune in for a deep dive into how AI and automation can help you analyze customer feedback and turn it into actionable intelligence that could help improve your business.

In the latest episode of the LG Pro Cast podcast, Philip Crawford, Senior Technical Support Lead at LG, and Rene Garcia, Technical Support Specialist at LG, join Terry and Phillip for a conversation about common fixes for LG HVAC solutions.

The group discusses the process LG uses to support technicians in the field, some of the best practices for setting up LG HVAC equipment, and how to navigate the top challenges we’re hearing about from contractors.

Daniel Kennerly, Partner at Alair Homes, and Dustin Archer, CEO at Ingenuity Air, join Terry and Phillip on this special episode of the LG Pro Cast for an in-depth discussion about how LG HVAC solutions were utilized in The New American Home® 2026. Sponsored by the National Association of Home Builders (NAHB), this home is being constructed to set the stage for what’s possible in the world of luxury homebuilding while supporting Jonathan’s Landing Foundation.

The group highlights how LG’s ducted family of HVAC solutions is being utilized in the home’s design, the benefi...

On this episode of the LG Pro Cast, Andrew Greaves, Director of User Experience at NAVAC, joins Terry and Phillip for a conversation on the importance of tool innovations that help install, maintain, and support modern HVAC solutions.

The group discusses how NAVAC is developing tools that support contractors’ needs in the field, the importance of learning how modern tools can help with installations, and what current offerings NAVAC has that contractors should be aware of.

On this episode of the LG Pro Cast, Strategic Sales Director for Mediagistic, Chase Shultz, joins Terry Frisenda and Phillip Kriegbaum for a conversation on HVAC marketing in the digital world.

The trio discusses the latest trends in HVAC Mediagistic has uncovered through market research, strategies for contractors to leverage that connect them with long-term customers, and how to set your business up for long-term success online.

From the United States Marine Corps to the HVAC industry, our guest Chris Morin joins Terry Frisenda and Phillip Kriegbaum on the podcast to discuss leadership in HVAC.

Tune in for a conversation about how valuable leadership traits can help your residential contracting business, best practices for finding success with your customers, and what resources Chris has made available for you to leverage.

In this episode of the LG Pro Cast, hosts Terry Frisenda and Phillip Kriegbaum tackle a hot topic straight from our LG Training Courses: 5-wire configurations in LG HVAC units.

Whether you're a seasoned pro or just getting started, this episode has something for everyone. From mastering the basics of identifying communication and power terminals to expert tips on wiring LG HVAC units into a seamless system, Terry and Phillip break it all down in an engaging, easy-to-follow conversation.

If you're ready to level up your knowledge of the LG HVAC ec...

On this episode of the LG Pro Cast, our hosts are joined by Aushutosh Suri, Senior Engineer and Project Management Professional at LG, to discuss our latest line of ducted HVAC units.

Tune in to discover the benefits of LG's Multi-Position Air Handling unit, including what makes these HVAC solutions stand out in today's highly competitive environment.

In the latest episode of the LG Pro Cast, Senior Director - Head of Builder for LG, Guy Minnix, joins Terry Frisenda and Phillip Kriegbaum to discuss the solutions offered by the Pro Builder Team. They explore how builders can utilize LG's ThinQ app and the role of HVAC in the overall mix.

On this episode of the LG Pro Cast, Terry Frisenda and Phillip Kriegbaum sit down with Randy Reinard, Sales & Plumbing Product Manager for the Thos. Somerville Company, to discuss heat pump water heaters.

Join the group for an in-depth conversation about heat pump water heater installation, what applications are possible with LG's Inverter Heat Pump Water Heater, and how to navigate common concerns around the technology.

In this episode of the LG Pro Cast, Terry Frisenda and Phillip Kriegbaum are joined by Ross Trethewey, founder of TE2 Engineering and Building Engineer for This Old House, to discuss the applications of air-to-water heat pump technology. 

The discussion begins with a concise overview of the technology's history, before examining current HVAC applications commonly utilized by contractors, and concludes by exploring potential future opportunities for its implementation.

In the latest episode of the podcast, Terry and Phillip answered questions gathered from our social media channels and from the live audience at the AHR Expo, focusing on HVAC topics. They discussed everything from the most creative uses of the ARTCOOL™ Gallery to how to size inverter systems. Tune in for valuable HVAC insights based on our audience's inquiries!

In this episode, Terry and Phillip are joined by Clifton Beck, the Director of Digital Media at the ESCO Institute, to explore the ever-changing world of HVAC education.

The trio discusses the challenges educators face as the technology behind the HVAC industry evolves, how HVAC technicians can leverage available educational resources for their classrooms, and what tools instructors can utilize to prepare their students for the field.

For the latest episode of the LG Pro Cast, our hosts Terry Frisenda and Phillip Kriegbaum are joined by Shelby Breger, the co-founder of LG's preferred vendor Conduit Tech.

Tune in to learn how Conduit Tech's innovative new software uses LiDAR (Light Detection and Ranging) technology to change the way contractors approach load calculation, HVAC system design, and customer interactions while in the field.

If you're an LG Pro Dealer, don't forget to reach out to your LG sales representative to see how you can get started using Conduit Tech's software to...

On the latest episode of the LG Pro Cast, host Phillip Kriegbaum is joined by LG's Henry Kim, Director of Energy Solutions, to discuss how LG's ThinQ connects to our HVAC solutions and the advantages the app offers for users.

The two talk through the history of ThinQ at LG, what benefits the app offers homeowners, and how LG is working to help contractors utilize its applications.

On this episode of the LG Pro Cast, Phillip Kriegbaum is joined by Mike Molinari, the Director of Business Development at DITEK Surge Protection, to discuss how surge protection can be utilized in HVAC installations properly.

The two dive into the foundations of surge protection for HVAC equipment, how contractors can help protect customers around specific voltages coming from the grid, and what solutions DITEK Surge Protection offers for HVAC systems.

On this episode of the LG Pro Cast, Phillip Kriegbaum is joined by the Founder and Executive Director of the Building Decarbonization Coalition - Panama Bartholomy.

Join Phillip and Panama as they explore the industry's hurdles in reducing building pollution, the role of manufacturers like LG in helping shape an electric future for the United States, and much more.

On this episode of the LG Pro Cast, our host Phillip Kriegbaum sits down with LG's Senior Director of Technical Solutions, Brent Constant, and LG's Director of Technical Support, Paul Husar, to discuss the importance of education in the HVAC industry.

The group starts by talking about LG's training programs and opportunities before jumping into discussions about the most difficult challenges in HVAC education, as well as how we can work to combat them.

Join our hosts Phillip Kriegbaum and Terry Frisenda as they talk with LG Product Manager Mark Meier of Meier Supply Company, Inc. in Conklin, NY about the importance of supporting customers in the HVAC industry.

The trio dives into strategies for creating a positive customer support experience in distribution, how to best utilize LG's vast product portfolio to build a successful business, and ways to evolve with the HVAC industry as it continues to move forward year-over-year.

On this episode of the LG Pro Cast, our hosts Phillip Kriegbaum and Terry Frisenda are coming to you from Meier Supply Company, Inc. in Conklin, NY, to discuss one of the new challenges in HVAC: Low-Load Structure. In this episode, Phillip and Terry discuss how the evolution of home construction over the last 30 years is changing the heating and cooling solutions used to keep homeowners comfortable. The two highlight how to use new HVAC techniques when designing a system, using new technologies like LG's inverter-driven solutions for energy efficiency, and the importance of running a load calculation for...

In this installment of the LG Pro Cast, Phillip Kriegbaum sits down with David Hazel, LG's Senior Business Development Manager, and Susanne DesRoches, NYSERDA's VP, Clean and Resilient Buildings, to explore the ways in which NYSERDA is championing clean energy initiatives. 

The group dives into the resources created by NYSERDA aimed at educating builders and contractors on energy sustainability. They also explore how the grid is evolving in response to the nationwide shift towards electrification and share strategies for updating buildings with clean energy solutions.

Ryan Strong, General Manager of Paupack Plumbing, Heating, and Air Conditioning, joins hosts Terry and Phillip for this episode of the LG Pro Cast. Recorded at Meier Supply Company, Inc. in Conklin, New York, the group discusses embracing change in the HVAC industry and using new technology to provide customers with energy-efficient solutions.

Listen as they discuss how the HVAC industry can support new technologies like LG's Air-to-Water Heat Pump Monobloc, assisting customers in transitioning to energy-efficient solutions that meet their comfort needs, and adapting to the changing energy landscape with the latest in...

On this episode of the LG Pro Cast, hosts Terry and Phillip sit down with Dr. Charles "Chuck" Allgood, PhD from The Chemours Company to address a topic that is top-of-mind for many: the A2L refrigerant transition. During this insightful conversation, they discuss how contractors can effectively prepare for these upcoming changes and explore what the future holds for refrigerant innovations. This episode offers valuable knowledge and perspectives to help you stay informed and ahead in the industry.

James McGlynn, the owner of J&J Refrigeration, joins hosts Terry and Phillip on this episode of the LG Pro Cast recorded at Victor Distributing in Clearwater, Florida, to discuss how customers can use modern HVAC technology to help increase electric savings, combat humidity, and provide comfort across various types of projects. Join the group as they explore topics such as the importance of properly sizing units, the factors that contribute to contractors' success in the local market, backup power and battery technologies, and the application of LG inverter technology for comfort in both humid and cold climates.

In this episode of the LG Pro Cast, Terry and Phillip unpack and expand on their conversation with Alex Meany (episode 5: Residential Load Calculations), discussing the specifics of load calculations and how to select the best-sized solution for the job based on your calculations. From the fundamentals of keeping your customers happy to the challenges of modern construction projects, join our hosts for a deep dive into what to focus on, what to avoid, and what to keep an eye out for in your projects.

On this episode of the LG Pro Cast, Terry and Phillip are joined by Alex Meaney, founder of Mean HVAC, to discuss load calculations and all the factors to consider while going through the process. From addressing misconceptions about residential load calculations to covering different ways to tackle challenges that might arise, regardless of the project.

On this special episode of the LG Pro Cast from AHR 2024, Terry and Phillip are joined by guests Melvin Calahan (from Green Construction Holmes Builders LLC) and Royce Cunningham (from the Architectural Services Group, Inc.) to discuss how heat pump technology is being used in Illinois to create attainable and healthy homes.

They cover topics ranging from education on heat pump technology to help create a future with cleaner air, building healthy homes for underserved communities, and creating affordable whole-home solutions that run efficiently while keeping customers comfortable.

In this special episode of the LG Pro Cast from AHR 2024, Terry and Phillip are joined by Jim Brown from LG Electronics North America to explore energy storage systems. Starting by answering common questions a homeowner might have about energy storage technology, they highlight the advantages that solutions like LG’s Home 8 Energy Storage System provide when incorporated with LG’s HVAC technology to better enhance comfort in your home.

Our very first episode! Join Terry and Phillip as they embark on an educational journey into the world of Variable Refrigerant Flow (VRF) technology. This inaugural episode peels back the layer of VRF’s benefits and applications, offering comprehensive insights that highlight its value and potential. Whether you’re an HVAC professional or just curious about the latest in climate control, this episode provides a deep dive into VRF solutions across varying environments. Be sure to tune in!

Meet your hosts, Terry Frisenda and Phillip Kriegbaum, as they introduce the LG Pro Cast. In this introductory episode, Terry and Phillip give an overview of the engaging topics that will be explored in future episodes. From uncovering best practices, sharing technologies, learning from peers, discussing ways to grow an HVAC business, and so much more, join us on this journey to stay knowledgeable and inspired in the HVAC industry end beyond.