Beyond Four Walls - With Jodie Fraser
Beyond Four Walls delves into the dynamic world of block management in the UK, navigating the complexities of the sector, unravelling key topics, and shedding light on vital issues affecting communities and property managers.There will be conversations with experts, industry leaders, and passionate individuals talking about everything from insurance to inclusivity.
Shane Evans | Taking Back The Pen | From Rebuilds to Breakthroughs

In this episode of Beyond Four Walls, host Jodie Fraser sits down with Shane Evans, also known as The Self-Leadership Guy™, to explore what it really means to lead yourself—before you lead anyone else.
With over two decades of experience in HR, leadership, and coaching, Shane now dedicates his time to helping misfits, grafters, and overlooked talent reclaim clarity, confidence, and momentum in their lives. Through his grounded, no-fluff approach, he helps people “take back the pen” and rewrite their own stories—on their own terms.
Together, we talk about:
What sel...Victoria Clark | One Voice Where There Should be Many | Her Journey to RICS Governing Council

In this episode, Jodie Fraser sits down with Victoria Clark, an Associate Director at Anthem Management and the only woman standing for the RICS Governing Council Residential Property seat.
Out of thousands who could have stood, Vicky is using her voice to represent those who too often feel unheard within the profession. Her message is powerful:
“One voice where there should be many. That’s the contrast. That’s the shock.Balance isn’t about replacing men. It’s about making space for everyone.”
Together, Jodie and Vicky discuss what...
World Podcast Day | A Reflection of the Podcast so far - With Jodie Fraser

This episode is a little different. To mark World Podcast Day, I’m sitting behind the mic on my own. No guests, no panels — just me, sharing some of the truths I’ve been learning along the way.
In this solo episode, I open up about:
Why I used to believe being liked was the “currency” for successThe weight of never feeling good enoughHow criticism can fuel over-ambition and lead to burnoutThe choice we all have in what we put out into the worldWhy connection matters more than perfectionI’ll also reflect on what Beyo...
Tuesday Throwback | ZAINAB KHATOON | Mental Health Awareness & Compassionate Debt Collection
In this episode I talk to Zainab about her journey into law, which was encouraged by her mum, as well as the difficulties she encountered when returning to work after having her daughter.
With many years of experience in the field, Zainab's journey began as an Account Manager in the property sector. Throughout the years, she has honed her skills and expertise, eventually taking on the role of Business Development Director at Realty Law. As a qualified solicitor, Zainab plays a vital role in strengthening client relationships and ensuring the firm's operations are aligned with the clients' n...
Tuesday Throwback | CATHY HARGREAVES | Feeling Safe And Understanding Your Mind
During this episode Cathy and I talk about how your thoughts create your reality and how the impact of trauma as a child can continue to hurt us as adults.
This episode is an important reminder that by working through our thoughts and feelings in a positive and impactful way, we can change the way we live, work and thrive.
Cathy delivers Rapid Transformational Therapy (RTT) and using hypnotherapy - which is clinically proven to be safe and effective.
You can contact Cathy here www.cathy-hargreaves.com or on LinkedIn https://www.linkedin.com/in...
Tuesday Throwback | KYLIE WALKER | That Property Mum | Creating a Real Estate Brand
Kylie Walker aka That Property Mum, teaches business owners, property managers, BDM's and working mums the action steps for starting, growing and scaling profitable property management businesses.
Kylie is also a working mother of 4 children, journalist, podcaster and author.
In this podcast we talk about how she created her real estate brand after being a sports journalist, how she navigated a serious health scare as well as raising 4 children, losing her mum and breaking barriers for women.
That Property Mum | Real Estate & Property Management Blog for Mums
Kylie (Colvin) Walker | LinkedIn<...
Tuesday Throwback | LAURA DENT | SO FRESH & SO CLEAN | Mental Health Crisis Cleans
Join us as we explore Laura's journey, from her strategic leadership at So Fresh & So Clean to her commitment to providing end-to-end managed cleaning and hygiene services. Learn how she navigates the challenges of different sectors, including commercial cleaning, food production hygiene, washroom services, industrial cleaning, and peripheral services.
But Laura's impact extends beyond business. Discover how So Fresh & So Clean, under Laura's guidance, has established a charitable arm, More So.
Laura is dedicated to using a portion of the company's profits to give back to the local community, providing specialist cleaning services to those l...
Tuesday Throwback | TAZ THORNTON | Resilience After Breakdown
In this compelling episode of Beyond Four Walls, I sit down with the extraordinary Taz Thornton, a powerhouse who has not only triumphed over the darkest chapters of her life but has emerged as a beacon of resilience and empowerment. Join us as we explore Taz's remarkable journey from the depths of bullying and breakdown to the heights of personal triumph.
Taz opens up about her experiences with bullying, sharing raw and authentic accounts of the challenges she faced. From the scars left by bullies to the moments of self-sabotage that followed, Taz takes me through the...
Matthew Young | Stepping In & Standing Strong | The Role of a Tribunal Appointed Manager

In this episode of Beyond Four Walls, Jodie Fraser welcomes someone who’s usually behind the mic — Matthew Young — for an open and insightful conversation about his career, wellbeing, and the unique challenges of being a tribunal-appointed property manager.
Matthew shares his journey into the property management sector, the pivotal moments that shaped his path, and how his time living and working in Dubai gave him a new perspective on leadership, boundaries, and balance.
They dive into the complex world of tribunal appointments — what it means to step into buildings under dispute, the emotional weight of the r...
Tony Martin | Caxtons Property Consultants | Mental Health, Management & Making a Difference

In this episode of Beyond Four Walls, host Jodie Fraser is joined by Tony Martin, a well-known voice in the block management world and a daily LinkedIn poster who’s passionate about raising standards and improving communication across the leasehold sector.
Tony opens up about his journey into property management, the pressures of leadership, and how he balances a demanding role with a strong commitment to mental health and authenticity. The conversation also dives into his recent LinkedIn article simplifying the Section 20 process — a topic that still causes confusion for many leaseholders and professionals alike.
If y...
Zoe Walheim | Earl Kendrick | Heritage, Honesty, and Hard Hats

In this episode of Beyond Four Walls, I’m joined by Zoë Walheim—Chartered Surveyor, operational leader at Earl Kendrick, and passionate advocate for diversity, wellbeing, and the future of the surveying profession.
With over a decade of experience in both the public and private sectors, Zoë brings a rare mix of technical expertise and thoughtful leadership to her role. She played a pivotal role in launching Earl Kendrick’s Brighton office and continues to shape the business’s growth across the UK, while championing safe working practices, inclusive culture, and meaningful outreach.
We dive into:
H...Jessica Warwick | Making Energy Work For Property Managers

In this episode of Beyond Four Walls, host Jodie Fraser is joined by Jessica Warwick, an energy specialist and trusted partner to block managers across the UK. Representing Data Energy and working in partnership with DMG Delta under the Trinergy brand, Jessica helps property managers take control of their energy systems, reduce costs, and stay compliant in a fast-changing regulatory landscape.
Together, they break down the complexity of managing heat networks, explore the evolving legal obligations under HNTAS and the Building Safety Act, and dive into why integration across metering, billing, and maintenance is no longer a...
Jess Parmar | The Property People | 70% Science, 30% Art | A Blueprint for Impactful Leadership

In this powerful episode of Beyond Four Walls, host Jodie Fraser sits down with the inspiring Jess Parmar — a woman who has not only led major property and hospitality brands across the globe but has done so with heart, humanity, and an unwavering commitment to creating communities that feel as good as they function.
With over 20 years of experience working with FTSE 250 organisations including Hilton Worldwide and Regus, Jess brings a refreshing and deeply intentional perspective on what it means to lead, grow, and leave a legacy in the property world. She shares her philosophy of “70% science, 30% art...
Deborah Bulcock | Leaving Corporate and Finding Clarity

In this episode of Beyond Four Walls, I’m joined by the incredible Deborah Bulcock—leadership coach, burnout expert, author, and former corporate director who made the brave decision to step away from the high-flying world of banking to build a purpose-led business on her own terms.
Deborah shares her deeply personal journey of leaving a senior role in a high-pressure environment, hitting burnout, and finding clarity on what truly mattered to her. We dive into how she turned that experience into a thriving coaching and consultancy practice that empowers others to lead with purpose, prot...
Darren Waitson | Nirvana Group | Maintenance With Meaning and Building Trust

From his early career to the launch of Nirvana, Darren shares his journey, his passion for partnership-led service, and why he believes the property sector is ready for a cultural shift. With a people-first mindset and a focus on transparency, Darren unpacks the real meaning behind quality maintenance and how Nirvana is working to raise the standard across the board.
Whether you're a managing agent, business owner, or someone working on the frontline of property services, this episode is packed with insights on leadership, trust-building, and what it takes to build a business that truly puts people...
Victoria Whitelaw | From Apprentice Advocate to a Manager of Managers

In this heartfelt episode of Beyond Four Walls, we sit down with Victoria Whitelaw — Northern Ambassador for Doyenne, proud building safety leader, mum, and passionate advocate for people who carve out their own paths.
Victoria shares her honest journey of not taking the traditional university route and how she’s now helping champion alternative qualifications like the TPI apprenticeship. She opens up about her experience with postpartum OCD, the challenges and lessons of returning to work as a new mum, and why property management can be a brilliant industry for working parents — if we get it right.
Y...
Joey Kolirin | Powering Through the Darkness | Joey's Honest Talk About Addiction and Recovery

In this powerful episode, Jodie Fraser sits down with Joey Kolirin, Commercial Director at Full Power Utilities, to explore the intersection of business leadership and mental health. Joey shares his candid journey through depression, anxiety, and addiction—and how hitting rock bottom became the foundation for rebuilding a purposeful, people-focused career.
Together, they discuss:
Joey’s path to commercial leadership in the energy sectorThe role of vulnerability and self-awareness in businessHow mental health struggles shaped his leadership styleHis passion for public speaking and mental health advocacyPractical tools for recovery, resilience, and...Tailored Management Support | Emma Peach & Zoe Southwell | Outsourcing Without Compromise

In this episode, I’m joined by Emma Peach and Zoe Southwell, co-founders of Tailored Management Support Ltd (TMS) – a remote-first service designed to support managing agents with bespoke, flexible, and expert solutions.
We dive into:
Why Emma and Zoe launched TMSWhat services they offer and how they work with agentsThe value and future of outsourcing in property managementHow TMS is helping to ease burnout, improve operations, and offer scalable supportTheir vision for a more balanced, supportive property sectorWhether you're a seasoned property professional or just curious about alternative support mode...
James Phipps | Turning Success into Social Change

In today’s episode of Beyond Four Walls, we’re joined by James Phipps, a businessman, philanthropist, and passionate advocate for domestic abuse charities. James shares his inspiring journey from his humble beginnings in Pinehurst, Swindon, to becoming the Managing Director of Excalibur, winning Wiltshire Business Person of the Year, not once but twice and eventually selling the company in 2018 after a successful management buy-out.
But James is much more than a successful entrepreneur. His real passion lies in making a difference. He co-founded the Younite Foundation in 2016, and today he is deeply involved in a variety of c...
BONUS EPISODE | News on the Block - Knowledge Bank - Supporting Wellbeing When Working Alone

In today's increasingly digital and remote work environments, the challenge of maintaining wellbeing while working alone has become more pertinent than ever.
In this webinar Jodie Fraser and Shelley Jacobs, Operations Director at MLM Ltd, will explore effective strategies and practical tips for enhancing mental and emotional wellbeing for individuals working in isolation.
Key topics will include recognising signs of stress and loneliness, establishing a balanced work life routine, leveraging technology for safety, and creating a supportive work environment.
https://youtu.be/dyQwZEjPEtY?si=Jwq8WMwG6C6ExtPu
Thank you so...
Adam Coombs | 20 Years at Hillcrest | Leadership, Legacy & Letting Go

In this powerful and reflective episode of Beyond Four Walls, host Jodie Fraser is joined by Adam Coombs, who recently stepped down as Managing Director of Hillcrest Estate Management after an incredible 20-year journey.
Adam began his career at Hillcrest in 2005 as an Estate Manager and worked his way up to Managing Director in 2018. During his tenure, he oversaw remarkable growth, expanding the business from 3,000 to 7,000 managed units and growing the team from 8 to nearly 50 people. But more than the numbers, it’s Adam’s people-first leadership style, humility, and gratitude that...
Sanj Solanki | Young, Driven, and Disrupting the Norm

Sanj’s journey is anything but ordinary. From his first taste of the industry during a placement year to rising through the ranks with determination, strategic thinking, and an unshakeable positive mindset, he shares the real story behind his rapid rise in a traditionally slow-moving industry.
We talk about the importance of mentorship, early mornings, career resilience, and why he chose to stand out by gaining marketing qualifications to complement his property skills. Sanj also opens up about his support system, work-life balance, and the unexpected fame of his toy poodle, Toffee, whose TikTok and Instagram pages ar...
Amy Bishoprick | Empowering Women in Property | The SheLeads Movement

In this episode of Beyond Four Walls, I’m joined by the brilliant Amy Bishoprick — an experienced block management professional, a passionate mentor, and a woman who truly leads with heart.
With over a decade of experience in the leasehold sector, Amy shares her journey from managing buildings and teams to stepping into an executive director role. We talk about what it means to grow in a complex industry while staying grounded in your values.
Amy also opens up about SheLeads, an empowering initiative she brought to life at Vegner, inspired by LeanIn prin...
Samantha Tungate | Brady Solicitors | Imposter Syndrome and Inner Strength | A Mother’s Move Back into Work

In this episode of Beyond Four Walls, I’m joined by the brilliant Samantha Tungate from Brady Solicitors. This conversation is an honest, relatable look into the life of a working mum navigating her way back into a fulfilling legal career after years of choosing roles that "fit" around family life.
We chat about:
Samantha’s career journey and current role at Brady SolicitorsHow Brady supports leaseholders through complex legal matters, from service charge disputes to lease extensionsThe impact of imposter syndrome and finding confidence after time away from the industryWhat it's like balancing mum life with...Claire Savill | SAY | Pre-Development with Precision | Why Planning Ahead Pays Off

In this episode of Beyond Four Walls, host Jodie Fraser sits down with Claire Savill. An industry powerhouse with nearly two decades of experience in the mixed-use property world. Now part of the team at SAY, Claire shares her journey from Ballymore’s in-house asset management team to senior leadership roles at Savills and Navana, and how her career has been shaped by a deep commitment to detail, strategy, and smart estate management.
From complex estates and M&E systems to the art of getting service charge budgets right, Claire offers a wealth of knowledge for professionals acr...
Rachel Maguire | People First | The Power of Purpose & People Driven HR

In this episode of Beyond Four Walls, I’m joined by the brilliant Rachel Maguire, a seasoned HR professional currently working with Earl Kendrick. Rachel has spent her career supporting people, shaping workplace culture, and guiding businesses through the ever-evolving world of HR.
Now, she’s on the brink of an exciting new chapter—going freelance.
We explore:
Rachel’s journey into HR and the property sectorThe biggest HR challenges facing property management companiesTips for supporting employee well-being and retentionWhat it takes to lead with empathy and integrityThe fears and excitement behind going so...Donna Kennedy | Beyond the Pitch | What Rugby Teaches Us About Property Management

In this inspiring episode, I sit down with Donna Kennedy, Scotland’s most-capped female rugby player, to explore how her remarkable career on the rugby field holds powerful lessons for the world of property management. From overcoming adversity in a male-dominated sport to leading teams under intense pressure, Donna shares the mindset, grit, and leadership tools that helped her build a legacy in sport—and how those same traits can empower property professionals.
We dive into:
Breaking barriers as a woman in rugby and in businessBuilding resilience through setbacksThe power of leadership and collaborationManaging pres...Debbie Ranger | Managing Blocks & Making a Difference

In this episode of Beyond Four Walls, I sit down with the brilliant Debbie Ranger, an experienced property manager from JCF Property Management, who has spent over a decade navigating the complexities of block management. Debbie shares her journey in the industry, from gaining her MTPI qualification to tackling the challenges of lone working and managing difficult situations on the ground.
But there’s much more to Debbie than managing buildings—she also dedicates her time to raising funds for Isabel Hospice, a charity that holds deep pers...
Tackling Abuse and Aggression in Property Management – A Roundtable with The Property Institute (Featuring Michael Jacobs, Emily Gray, Lizzie Higgs & Malcolm Perryman)

In this powerful roundtable episode of Beyond Four Walls, host Jodie Fraser is joined by leading voices from The Property Institute – Michael Jacobs, Emily Gray, Lizzie Higgs, and Malcolm Perryman – for a frank and insightful discussion on one of the toughest challenges in property management: dealing with difficult and abusive clients.
Residents and building managers are all human, and sometimes human relationships don't work as well as they should. Two TPI directors join a panel to speak frankly of their own personal experiences, reflecting on went...
Jane Harvey | The Newly Appointed CEO of The Hollie Gazzard Trust

Welcome to another inspiring episode of Beyond Four Walls, where we explore the stories and experiences of individuals driving meaningful change. In this episode, we are honoured to welcome Jane Harvey, the newly appointed CEO of the Hollie Gazzard Trust.
Jane brings over 20 years of experience in broadcast journalism, having worked with esteemed organizations like BBC and ITV. Her dedication to tackling stalking and abuse began in 1999 when she first reported on the issue, traveling to the United States to engage with leading experts in risk and safeguarding. Since then, she has played a pivotal role in...
Sara Dillon | The Hollie Gazzard Trust | Raising Awareness Through Training

In this episode of Beyond Four Walls, host Jodie Fraser is joined by Sara Dillon, Training Manager at The Hollie Gazzard Trust. Together, they delve into the vital training courses offered by the Trust and their significant impact on the property sector, particularly for lone workers. From fostering safer work environments to empowering individuals through awareness and education, this discussion highlights the essential role training plays in personal and professional safety.
What You’ll Learn in This Episode:
An introduction to The Hollie Gazzard Trust and its missionThe different training courses available, including Active By...Susan Gregory | Turners Oak | Empowering Aging Homeowners

Welcome to another episode of Beyond Four Walls! Join host Jodie Fraser as she engages in a thought-provoking conversation with Susan Gregory, the dynamic founder of Turner's Oak Estate Agents. Discover how Susan is reshaping the real estate landscape by focusing on older homeowners and their families with a people-centric, purpose-driven approach. Learn about the emotional and practical support offered by Turner's Oak, and how they guide clients through significant life transitions.
In addition to her innovative business practices, Susan is a leading advocate for women in the residential property sector. As an active member of Women i...
Carly Melling | Kindness Through Clarity

Carly is the Head of Residential Operations at Savills, where she leads the management and operations of the iconic Battersea Power Station. With an impressive career spanning over 19 years in the residential property sector, Carly has a wealth of experience under her belt. She started her journey as an administrator for a SIPPS team at Countrywide, quickly climbing the ranks to become an Associate Director at Gateway after nearly a decade of hard work.
Carly then took a leap of faith into the bustling world of London, joining Berkeley Group Plc as Head of Operations. T...
Emma Bush | Brethertons | Navigating the Complex World of Property Litigation

Welcome to another enlightening episode of Beyond Four Walls, hosted by Jodie Fraser. In this episode, we dive deep into the intricate world of property litigation with our guest, Emma Bush. Emma is a Partner in the Property Litigation Department, specialising in contentious residential leasehold matters, and brings a wealth of knowledge and experience to the table.
Emma's Journey: Discover how Emma embarked on her career in property litigation and what motivated her to specialise in contentious residential leasehold matters.
Building Safety Act 2022: Gain insights into the impact of this crucial legislation on property litigation a...
Anji McGrandles | Mind Hacks for Everyday Wellbeing

In this enlightening episode of "Beyond Four Walls," host Jodie Fraser sits down with mental wellbeing expert Anji McGrandles, the founder of The Mind Tribe. With a wealth of experience working with global clients, Anji shares her insights into the importance of mental health in today’s fast-paced world. From practical tools and neuro hacks to fostering resilience and mindfulness, this episode is packed with valuable strategies to enhance your mental wellbeing.
Key Discussion Points:
Anji’s journey into the field of mental wellbeing and founding The Mind TribeCommon misconceptions about mental wellbeingPractical tools and...Olive Management | Jessica Holland & Marcus Allen | Innovating Virtual Assistance

In this episode I sit down with Marcus Allen and Jessica Holland, the innovative minds behind Olive Management, a leading provider of virtual assistant services. Known for their commitment to innovation, excellence, and adaptability, Marcus and Jessica share their journey of transforming traditional administrative support into a comprehensive, personalised, and humanised experience for their clients.
Episode Highlights:
The Genesis of Olive Management: Discover the inspiration and vision that led to the creation of Olive Management and how Marcus and Jessica have driven its growth to become an industry leader.Innovation at...Samantha Billingham | Navigating Coercive Control

In this powerful and insightful episode, we welcome Samantha Billingham, a survivor turned advocate for individuals affected by coercive control and domestic abuse. Samantha shares her personal journey and the profound impact of her experiences, which have fuelled her passion for supporting others in similar situations.
Key Topics Discussed:
Samantha's Personal Journey: Samantha opens up about her own experiences with coercive control and how they shaped her advocacy work.The ABC Theory of Coercive Control: Discover Samantha's innovative approach to helping professionals better respond to domestic abuse disclosures.Common...Shaunna Thornton | ARK Workplace Risk | Breaking Barriers in Risk and Compliance

In this empowering episode of Beyond Four Walls, we sit down with Shaunna Thornton, a trailblazer in the risk and compliance sector, particularly within the property management industry. Join us as we explore her inspiring career journey, the challenges she's faced as a woman in a traditionally male-dominated field, and her vision for the future of risk and compliance.
Breaking Barriers: Shaunna shares her inspiration for pursuing a career in risk and compliance and how she navigated the male-dominated property management sector.Key Milestones: Discover the pivotal moments over the past six years that s...Jade Maker | Breaking the Stigma: ADHD & Wellbeing

In this exciting episode of "Beyond Four Walls," host Jodie Fraser sits down with Jade Maker, a dynamic force in the property industry and a passionate advocate for women's empowerment. With over six years of experience at Bricks&Logic, Jade specialises in property technology and data, transforming tenant experiences with cutting-edge solutions that drive efficiency and growth.
Key Topics Covered:
1. Jade's Journey into Property Technology:
- Discover what drew Jade to the property tech field and how her career evolved over the years.
2. Impact of Technology on Property Management:
- Explore the...
Kyle West | SpicerHaart | Recruiting with Resilience and Understanding

In this episode of "Beyond Four Walls," I sit down with Kyle West, a distinguished leader in the property recruitment industry. Kyle shares his journey into this dynamic field, offering insights into the challenges and triumphs he's experienced along the way. We delve into the importance of mental health and wellbeing, the significance of lone working policies, and the driving forces behind his successful career. Whether you're involved in property recruitment or simply looking for inspiration, this episode is packed with valuable lessons and advice.
Key Topics Discussed:
Kyle’s Journey into Property Re...