Manners and Other Matters
Do you find modern social and business etiquette dilemmas challenging, would you like to live your life with an elegant style, communicating confidently and entertaining with flair? Please join me, Louise Percy, every two weeks, as I discuss these topics, answer your questions and chat with fellow experts about the arts, fashion, jewellery, home décor, entertaining, travel and more. Regarded as an expert in my field for 32 years, I aim to inspire you in every episode to embrace etiquette and elegance as a positive personality choice. Offering real life examples, questions and opinions, you won’t want to miss an ep...
63. The Etiquette Come Back We Didn’t Know We Needed
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In this episode of Manners and Other Matters, Louise reflects on the long-lost etiquette traditions that once shaped how we connected with one another and why many of them deserve a thoughtful revival in 2026.
From the art of the handwritten note to the grace of a proper introduction, Louise explores how good manners were never about rigid rules, but about making others feel comfortable, seen, and respected. In a fast, digital world, these small courtesies are more relevant than ever.
This episode is a gentle reminder that the traditions worth...
62. The Etiquette of Care: When Words Matter Most
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When someone we love is facing a serious illness, our instincts often collide with uncertainty. What do we say? What should we avoid? How do we support without overwhelming, intruding, or disappearing altogether?
In this heartfelt episode of Manners and Other Matters, Louise explores the etiquette of care, friendship, and compassion when a loved one seriously ill.This is not about rules, but about presence, sensitivity, and the quiet manners that matter most during life’s hardest seasons.
A gentle guide for anyone who wants to show up with kindness, re...
61. What Style Really is… Travel, Culture and Intention
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What is style, really? Is it about trends, or is it something far more personal?
In this episode of Manners and Other Matters, Louise is joined by her dear friend Chrissie, a print designer whose life has taken her across many countries and cultures. Together, they explore the idea of style as something lived and experienced, rather than something dictated by fashion cycles.
Drawing on Chrissie’s time living abroa, particularly in Indonesia, the conversation reflects on how travel, culture, craftsmanship, and intention quietly shape the way we dress, decorate, an...
60. New Year, New Professional Presence: Modern Business Etiquette
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As a new year begins, many women find themselves exploring new roles, new businesses, or a renewed desire to feel confident and professional at work.
In this episode Louise explores modern business etiquette for today’s woman. This is not about old-fashioned rules, but about contemporary manners that build confidence, clarity, and professional presence.
From communication and boundaries to returning to work or managing your own business, Louise shares practical guidance to help you begin the year feeling poised, prepared, and assured, wherever your professional path may be leading.
59. The New Year Resolution No One Is Talking About
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January often encourages dramatic change and bold promises.
In this episode of Manners and Other Matters, Louise explores a quieter, more refined approach to New Year’s resolutions.
Rather than focusing on fitness, food or self-reinvention, Louise reframes confidence as something built through manners, etiquette and thoughtful communication. She answers the real questions women ask when they hesitate at the idea of a “manners course”, addressing misconceptions with warmth, clarity and modern relevance.
This episode is for people who manage well on the outside but seek greater ease...
58. From Panic to Poise, Hosting with Confidence
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If the thought of hosting fills you with anxiety rather than anticipation, this episode is for you.
In From Panic to Poise, Hosting with Confidence, Louise Percy gently unpacks why entertaining so often feels overwhelming and how, with thoughtful planning and a shift in mindset, it can once again become a joy.
Drawing on her own experience hosting a milestone birthday luncheon for forty guests, Louise shares practical wisdom, elegant reassurance and a failsafe event planning checklist developed over more than 30 years.
This episode is an invitation to...
57. A Guide to Contemporary Festive Gift-Giving
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In this festive-season episode of Manners and Other Matters, Louise is joined by her dear friend Christine for an elegant and contemporary conversation about gift-giving, while they eachh sip o Together, they explore the modern etiquette of Christmas and holiday gifts, from whether families still need to give gifts to every relative, to the rise of Secret Santa, group gifting, and thoughtful alternatives when families become large or budgets tight. Louise and Christine also discuss the do’s and don’ts of re-gifting, the art of wrapping, how to respond graciously when someone gives you...
56. Festive Gatherings: Etiquette Across Cultures
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Across the world, the festive season brings joy, celebration, and at times, a few dilemmas. From Christmas and Hanukkah and other festive celebrations, each tradition invites opportunities to express warmth, generosity, and inclusion.
In this episode of Manners and Other Matters, etiquette and lifestyle expert Louise Percy explores the art of celebrating with grace across cultures and faiths. Discover how to navigate greetings and gift-giving, handle dietary restrictions and family tensions, and include those who may be alone during the holidays, all with elegance and empathy.
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55. Networking with Confidence and Etiquette: Small Talk, Smart Talk, and Poise
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As the year draws to a close, so too comes the season of office parties, client events, and festive gatherings, occasions that test our networking skills as much as our social confidence. In this episode of Manners and Other Matters, etiquette and lifestyle coach Louise Percy shares elegant, practical strategies for making genuine connections during the end-of-year party season.
From starting conversations with confidence, remembering names, and joining groups gracefully, to knowing when and how to make an elegant exit, Louise offers thoughtful advice to help you shine, n...
54. Ask Louise: Everyday Etiquette Dilemmas Answered
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From managing late friends to mastering graceful exits, this episode of Manners and Other Matters explores the everyday moments that test our social finesse.
Join etiquette and elegant lifestyle consultant Louise Percy as she answers real questions from listeners in 90 countries, women and men seeking calm, confident guidance through modern social dilemmas. Whether it’s how to decline an invitation politely, handle a phone-addicted friend, or graciously accept a compliment, Louise shares timeless principles for living with thoughtfulness and poise in today’s world.
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53. Spring Style with Substance: Elegance, Trends, and True Confidence with Stylist Belinda Sutherland
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In this vibrant episode of Manners and Other Matters, Louise Percy welcomes renowned stylist Belinda Sutherland from the Department of Style to discuss the art of dressing gracefully through the changing seasons. As spring blossoms in Australia, Louise and Belinda discuss the essentials of self-auditing your wardrobe, exploring the balance between elegance and current trends. Discover how to embrace your personal style, understand your body shape, and choose colours that enhance your natural beauty. From core wardrobe staples to the power of accessories, this conversation is packed with practical tips for women navigating the...
52. The Elegant Self Audit. A Yearly Ritual for Living with Intention
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In this episode of Manners and Other Matters, Louise Percy invites you into her personal ritual of a yearly “self-audit”, a practice of thoughtful reflection, renewal, and refinement. From her sunlit garden in Perth to the carefully curated wardrobes and welcoming homes she nurtures, Louise shares how intentional choices in clothing, surroundings, friendships, and daily habits shape a more elegant and fulfilling life. More than a seasonal tidy-up, this practice is about cultivating clarity, kindness, and the confidence to let go of what no longer serves us. Whether you’re inspired by the first blosso...
51. From Playdates to Politeness... Everyday Manners for Families
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In this heart-warming episode, Louise is joined by friend, Laura McRae, to discuss how everyday manners shape confident, curious children. Fresh from a family trip abroad, Laura shares the simple practices that helped her daughters (ages 7 and 10) move from “shy at the table” to ordering for themselves, conversing with adults, and even reminding Mum where the napkin belongs. Beyond knives and forks, Louise shows why conversation, courtesy, and cultural awareness are confidence builders for life; and how small rituals like phones-off dinners create big impact. You’ll hear practical tips for parents, candid reflections on scr...
50. From Tradition to TikTok: How manners, respect, and kindness still matter ...even online.
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Milestones invite reflection. As I recorded the 50th episode of Manners and Other Matters, I found myself pausing to consider not only the journey so far, but the deeper question that continues to come from listeners and clients alike: do manners still matter in today’s unconventional and fast-changing world?
It’s a fair question. After all, we live in an era where artificial intelligence can mimic human conversation, misinformation spreads faster than truth, and traditional social structures feel increasingly unanchored. In such a climate, it may seem tempting to dismiss etiquette as o...
49. From Champagne to Shanghai Dumplings...The Art of Lasting Friendship. 25 Years of Laughter, Loyalty and Life Lessons
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This episode of Manners and Other Matters is a heartfelt celebration of one of life’s greatest treasures — enduring friendship.
I’m joined by my best friend, Christine Simmonds, as we reflect on over 25 years of shared adventures, business ventures, and unwavering support through life’s highs and lows.
From the joy of chance encounters to the wisdom of listening before speaking, we explore what it takes to keep a friendship strong across decades, cultures, and continents.
Whether you’re nurturing lifelong bonds or creating new ones, this warm and ca...
48. From Boomers to Zoomers...Etiquette Evolution in the Multigenerational Workplace
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In this episode of Manners and Other Matters, Louise Percy explores the fascinating differences in communication and etiquette across the generations and addresses the evolving standards around workplace professionalism, RSVPs, punctuality, social courtesies, and what constitutes politeness in the modern era.
Whether it’s a blunt email or a missed invitation reply, understanding these shifting norms is key to bridging the etiquette divide. Louise welcomes her school friend and renowned HR executive, Hacy Tobias, to the podcast. Together, they discuss the evolving landscape of workplace communication across generations. With warmth, wisdom and wi...
47. The Truth About Living Elegantly... Poise, Not Products
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In this elegant and thought-provoking episode, Louise Percy unpacks the modern tension between true personal elegance and the stylised, curated version of “elegance” popularised by social media. Drawing on her decades of experience, Louise explores what elegance really means from presence, poise and deportment to emotional regulation, dignity, and intention. Whether you’re seeking a more refined presence or questioning the allure of online aesthetics, this episode offers clarity, encouragement, and a grounded reminder that true elegance is a lived experience, not a luxury item.
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46. Graceful Grit: Motherhood, Business and the Art of Starting Again
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In this episode of Manners and Other Matters, Louise Percy is joined by the inspiring Natalie Love, a single mother of three and founder of a heart-led business designed to support women in creating lives they truly love. Together, they explore what it means to transition gracefully—from overwhelm to empowerment—and how resilience, rituals, and refined systems can transform daily chaos into confident, elegant action. With candid reflections, practical insights, and a heartfelt tone, this episode is a celebration of modern womanhood, elegant reinvention, and the power of starting again.
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45. Ghosted, Texted, and Still Polite: Social Etiquette in a Digital Age
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In this episode of Manners and Other Matters, Louise Percy explores the evolving—and often perplexing—landscape of social etiquette for people aged from their 20s. From the nuances of texting and dating app interactions to more complex issues like ghosting, sexting, and catfishing, I take a considered and compassionate look at how good manners can still shine through in the fast-paced, often impersonal world of modern communication. With her signature elegance and warmth, Louise unpacks the "new normal" of connection, and offers thoughtful advice on how to uphold grace, clarity, and kindness in an ag...
44. The Language of Leadership: Business Etiquette Through Communication with David Price
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In this episode of Manners and Other Matters, Louise Percy is joined by business communication coach and meeting specialist, David Julian Price, to explore how professional etiquette is deeply intertwined with the way we communicate—whether in meetings or informal moments at work. Together, they discuss the vital role that tone, timing, structure, and courtesy play in establishing a respectful and high-functioning business culture.
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43. Business Etiquette and Professional Presence. What’s Expected Now?
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In this thought-provoking episode of Manners and Other Matters, host Louise Percy discusses the evolving landscape of corporate etiquette, a topic that has gained new relevance in the wake of recent global changes. As workplaces adapt to remote work and digital communication, the traditional rules of professional conduct are being redefined. Louise offers invaluable insights and practical advice on maintaining professionalism while fostering respectful interactions in today's corporate world.
From the nuances of virtual meeting decorum to the art of providing constructive feedback, this episode addresses the pressing questions faced by...
42. Beauty Beyond Skin Deep. The Intersection of Elegance and Wellness
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In this enriching episode of Manners and Other Matters, Louise Percy is joined by the remarkable Dr. Fernanda de Silva Tatley—a molecular microbiologist, artist, and founder of a pioneering botanical skincare company based in New Zealand. Together, they explore the deeper meaning of elegance, the emotional and energetic power of skincare, and how self-care can become an intentional act of wellbeing and gratitude.
This conversation invites listeners to reframe skincare not as a superficial beauty ritual, but as a daily opportunity to nurture body, mind, and spirit. Dr. Tatley shares the st...
41. Mastering Modern Manners: Your Invitation to a More Confident and Elegant Life.
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Discover the life-changing potential of modern etiquette in today’s episode of Manners and Other Matters. Host Louise Percy offers an exclusive behind-the-scenes glimpse into her acclaimed one-day Modern Etiquette and Manners Course, designed for individuals of all backgrounds seeking greater confidence, poise, and elegant living. Whether you are stepping into new social circles, re-entering the professional world, or simply refining your personal presence, this course promises practical skills, warm connection, and lasting transformation. Join Louise as she shares how contemporary etiquette is less about perfection and more about authenticity, kindness, and confidence.
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40. Cultivating Courtesy at 30,000 feet. In-Flight Etiquette
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In this insightful episode Louise Percy delves into the often-overlooked world of in-flight etiquette, inspired by her recent journey from Perth to Sydney on Qantas. Drawing from her observations, she highlights the importance of kindness and cooperation among passengers, while also addressing the less desirable behaviours that can arise in the confined space of an aircraft.
Louise shares heartwarming anecdotes of fellow travellers assisting one another, as well as candid discussions with cabin crew about their experiences managing passenger interactions. From the significance of making eye contact during meal service to the...
39. The Art of Entertaining with Joseph Marini: Timeless Elegance at Home
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In this captivating episode of Manners and Other Matters, Louise Percy welcomes renowned entertaining expert, author, and event designer Joseph Marini. Together, they explore the essence of gracious hospitality, the beauty of intimate gatherings, and how authentic entertaining fosters deep connections. From the charm of French-style hosting to the importance of thoughtful details, Joseph shares invaluable insights from his book Mastering the Art of Entertaining. Whether you’re hosting a grand dinner or a simple meal for two, this episode will inspire you to create meaningful moments through the art of entertaining.
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38. Say It With Confidence. Reviving Your Conversational Skills
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Since the pandemic, have you noticed that in-person conversations feel… different? Awkward pauses, small talk struggles, and even a fear of making a simple phone call have become common concerns. In this episode of Manners and Other Matters, I explore how digital communication has reshaped our social confidence and share practical strategies to help you regain ease in face-to-face and phone conversations. From mastering active listening to navigating networking events with poise, this episode is packed with valuable insights to help you feel more confident and connected in the modern world. Tune in to di...
37. Ask Louise: Social Etiquette Dilemmas
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In this engaging episode of Manners and Other Matters, Louise Percy tackles a variety of social etiquette dilemmas submitted by listeners. From addressing interruptions in conversation to navigating the complexities of reciprocation when hosting, Louise offers insightful advice that blends kindness with practicality.
She shares personal anecdotes, including her recent observations from New Zealand, and discusses effective ways to handle mispronounced names and awkward questions. With her signature warmth and wisdom, Louise emphasises the importance of empathy in communication and provides valuable tips for gracefully managing social situations. Tune...
36. The Art of an Elegant Life. The Elegance Mindset of Confidence, Grace and Contemporary Etiquette
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Elegance is more than appearances—it's a way of life. In this episode of Manners and Other Matters, Louise Percy explores what it truly means to live with elegance. From cultivating inner grace and composure to refining social etiquette, deportment, and conversation skills, Louise shares timeless insights that help you embody elegance in a way that feels natural and authentic. She also discusses the importance of lifelong learning, cultural appreciation, and how small, intentional choices can transform everyday interactions into moments of grace. Whether you're refining your approach or just beginning your journey towards a...
35. Diamonds and Decorum, a Valentine’s Special: A Sparkling Conversation with Adrian Dickens
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In this delightful episode of Manners and Other Matters, I am joined by one of Australia's leading jewellers, Adrian Dickens, as we discuss the world of diamonds just in time for Valentine's Day. Louise explores the allure and mystique of diamonds, discussing their origins, rarity, and the nuances between natural and lab-grown stones.
With engaging anecdotes and expert insights, Adrian demystifies the process of selecting the perfect diamond, focusing on the importance of cut, colour, and clarity. Whether you're considering a diamond purchase or simply curious about these precious stones, this episode o...
Schoolyard Smiles: Nurturing Manners for First-Time Students
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As the new school year approaches, join Louise Percy in this heartfelt bonus episode of Manners and Other Matters. Louise shares timeless tips and strategies to help parents prepare their little ones for their first day of school. From building confidence and teaching kindness to navigating classroom etiquette and handling disagreements, this episode is packed with practical advice for nurturing good manners in young students. Whether you’re a first-time school parent or looking for fresh ideas, this episode is sure to inspire!
SHOW NOTES: https://thepercyinstitute.com/schoolyard-smiles-nurturing-manners-for-first-time-students/
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34. The Etiquette Edge – Business Etiquette for Fresh Opportunities
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In this episode of Manners and Other Matters, Louise Percy shares her expert insights on navigating the workplace with confidence and grace after a holiday break. From making positive first impressions with a new team to building strong relationships with colleagues and supervisors, this episode provides actionable advice to help you start the year on the right foot. Whether you're returning to a familiar office or stepping into a new role, discover how to make the most of fresh opportunities with timeless business etiquette.
SHOW NOTES: https://thepercyinstitute.com/episode-34...
33. From Tarnished to Treasured: A Journey in Jewellery restoration with Adrian Dickens
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In this episode of Manners and Other Matters, I sit down with a master jeweller, Adrian Dickens, uncover the meticulous process of restoring cherished jewellery pieces. We discuss the significance of preserving family heirlooms, the intricate steps involved in bringing vintage items back to their former glory, and the emotional connections that make these treasures truly priceless. Join us for an enlightening conversation that blends craftsmanship with heartfelt stories, offering insights into the world of jewellery restoration.
Show notes: https://thepercyinstitute.com/episode-33-from-tarnished-to-treasured-a-journey-in-jewellery-restoration-with-adrian-dickens/
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32. Refined Resolutions: Elegant Living and New Beginnings
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In this Boxing Day episode, Louise delves into the art of refined and elegant resolutions for the New Year. From curating a wardrobe that reflects authenticity to embracing intentionality and grace in daily life, this episode is an inspiring guide to making profound lifestyle choices. Louise shares her own reflections from the serene setting of her beach house and offers actionable tips on enhancing home décor, cultivating meaningful habits, and incorporating etiquette into both personal and professional spheres.
Louise offers practical advice on curating your wardrobe, enhancing your home décor, an...
31. Graceful Gatherings: Etiquette for the Festive Season
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The festive season is a time of joy and connection, but it also comes with its challenges. In this episode of Manners and Other Matters, Louise offers practical etiquette tips to navigate holiday commitments, host gracefully, and foster inclusivity. From blending traditions in step families to managing dietary needs, handling arguments, and balancing alcohol preferences, Louise has practical suggestions for you. Whether hosting, attending, or simply trying to keep the peace, this episode will help you create a harmonious, stress-free celebration. Tune in for advice to elevate your gatherings with grace.
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30. Ask Louise: Social Etiquette Dilemmas
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Welcome to Episode 30 of Manners and Other Matters, where we delve into the intriguing world of social etiquette dilemmas. This episode is a special "Ask Louise" edition, featuring questions from listeners and followers on Instagram at The Percy Institute.
We kick off with a thought-provoking query: Is it rude to use your phone at a nail salon? Louise explores the nuances of this common situation, highlighting the importance of respect and courtesy towards those assisting us. We then move on to the supermarket, discussing whether it's polite to let someone with fewer...
29. Making Connections: Networking and Conversation Tips for End of Year Office Parties
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As end-of-year office parties and festive gatherings fill our calendars, there will be many networking opportunities. Attending these events with ease and confidence isn’t always straightforward. In this episode I share my essential strategies for making genuine connections, handling introductions, and leaving a lasting positive impression.
From breaking the ice and joining conversations gracefully to knowing when and how to exit, this episode provides the tools you need to shine socially and professionally. I also offer valuable tips for following up, avoiding common missteps, and handling those occasional awkward moments that com...
28. French Riviera Reflections: Manners, Elegance & Cliches
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What can you learn from French etiquette to improve your own approach to everyday interactions?
In this episode I share my reflections from a recent holiday in the South of France, where I observed the nuanced etiquette and refined manners of this charming region. From dining etiquette to the graceful interactions between locals, we explore how these practices can inspire more meaningful connections in our own lives.
Join me as I offer insights into the elegance of French customs, their approach to hospitality, and the importance of cultural nuances. You'll...
27. Ask Louise: Business Etiquette Dilemmas
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How do you navigate the complexities of modern business etiquette while maintaining professionalism and grace?
In this episode I talk about the nuances of contemporary workplace etiquette. We'll explore the art of following up with colleagues who don't respond promptly, maintaining decorum during virtual meetings, and managing cultural differences in international business settings. You'll gain practical advice on how to handle these situations with elegance, ensuring that your interactions are both respectful and effective.
You will also learn how to navigate tricky scenarios, such as dealing with clients who exceed...
26. Wedding Etiquette Unveiled Part 2: A Contemporary Wedding in the Country
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Have you ever wondered how to strike the perfect balance between tradition and modernity at a wedding?
In this episode of Manners and Other Matters, I take you behind the scenes of a beautiful wedding in Western Australia, where tradition meets modernity in the most elegant way. You'll hear about the meticulous planning and thoughtful details that made this event truly special, from the carefully chosen wildflower arrangements to the contemporary twists on classic wedding etiquette.
As you listen, you'll discover how etiquette can seamlessly blend with personal touches to...
25. Wedding Etiquette Unveiled: A Journey From the 80s to Now
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How has wedding etiquette evolved from the grandiose celebrations of the 1980s to the personalised, intimate weddings of today?
In this episode of "Manners and Other Matters," I take you on a journey through the ever-changing world of wedding etiquette, from the formal, opulent weddings of the 1980s to the modern, personalised ceremonies we see today.
We’ll talk about the role of the bridal party, examining how traditional responsibilities have adapted to contemporary values, and explore the complexities of managing guest lists with both grace and practicality.
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