The Think Factory Podcast

In this episode of the Think Factory Podcast, we sit down with Jessica Holst of Aligned HR Consulting for a thoughtful conversation about crisis management, workplace culture, and the evolving role of HR leadership in growing organizations. Jessica shares how her firm specializes in stepping into companies during moments of operational or organizational crisis — from compliance failures and employee relations investigations to leadership breakdowns and sudden separation from professional employer organizations (PEOs). Drawing on more than 25 years of HR experience, she explains how strategic HR leadership goes far beyond policy management and becomes a critical driver of business resilience, em...

In this episode of the Think Factory Podcast, we're joined by Dr. Bob Hess, founder and CEO of the Forum for Shared Governance, for an insightful discussion about the true meaning of shared governance in healthcare and why it has become one of the most important conversations in organizational leadership today. Dr. Hess explains how shared governance empowers bedside nurses and frontline professionals to have meaningful influence over clinical practice, operational decisions, and the resources that support patient care. Drawing from decades of research and experience, he shares the origins of his groundbreaking Index of Professional Nursing Governance, the...

In this episode of the Think Factory Podcast, Will Francis, Executive Director of the National Association of Social Workers across Texas, Louisiana, and Oklahoma, shares insights from his journey across frontline social work, government relations, and executive leadership. He reflects on how firsthand exposure to client challenges led him toward advocacy and ultimately into guiding one of the region’s key professional social work associations. Throughout the conversation, he highlights the importance of collaboration across disciplines, communities, and political perspectives, emphasizing that meaningful systems change in behavioral health and social policy only happens when diverse stakeholders come together.

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This episode of the Think Factory Podcast features Marc Raad, President, and Stan Carmichael, Director of Special Projects, Significans Automation, as they discuss how the company is reshaping automation across the print, packaging, agency, and brand industries. The conversation focuses on how disconnected “islands of automation” can be unified through integration, enabling seamless data flow, reducing manual touchpoints, and eliminating costly errors. Drawing on decades of combined experience in software and manufacturing, Mark and Stan explain how Significans helps organizations connect disparate systems into cohesive, high-performance workflows.

The discussion also explores how companies move from fragmented processes to f...

In this episode of the Think Factory Podcast features John Congdon, Global Channel Partner Manager at Skandacor, sharing insights on how print embellishment is transforming packaging, direct mail, and branded materials. With over 20 years in the industry and a global footprint, Skandacor is helping print producers move beyond standard CMYK output through technologies like digital foiling, lamination, and 3D effects. John explains how these capabilities create more engaging, tactile, and visually impactful products that capture attention and elevate brand perception in competitive markets.

The conversation also explores the strong business case behind embellishment, including rapid ROI, increased...

In this episode of the Think Factory Podcast features Robert Parker, owner of Label King, a company that has achieved 24 consecutive years of steady growth in the label manufacturing industry. Robert shares the story behind Label King's humble beginnings—starting with a single machine and employee—and how identifying gaps in the packaging supply chain led to long-term success. The discussion also explores major industry shifts, from advances in digital printing to the upcoming transition from UPC codes to QR-based systems, and what these changes mean for brands and manufacturers alike.

At the heart of the conversation is a...

On this episode of the Think Factory Podcast, we sit down with John Helline, CEO of BindTech, to explore how a five-generation bookbinding legacy has evolved into a modern, multi-location platform focused on innovation and specialty manufacturing. What began as a single trade bindery acquisition has grown into a nationwide operation known for high-end book production, premium packaging, and advanced finishing techniques like edge printing, embossing, and leather work—helping brands stand out in a crowded, commoditized market.

Beyond operations, John shares the leadership philosophy driving BindTech’s success, emphasizing team empowerment, cultural integration across acquisitions, and fast...

On this episode of the Think Factory Podcast, we sit down with John Helline, CEO of BindTech, to explore how a five-generation bookbinding legacy has evolved into a modern, multi-location platform focused on innovation and specialty manufacturing. What began as a single trade bindery acquisition has grown into a nationwide operation known for high-end book production, premium packaging, and advanced finishing techniques like edge printing, embossing, and leather work—helping brands stand out in a crowded, commoditized market.

Beyond operations, John shares the leadership philosophy driving BindTech’s success, emphasizing team empowerment, cultural integration across acquisitions, and fast...

In this episode of the Think Factory podcast, host Chris Santomasimo sits down with Al Kennickell, president of The Kennickell Group, to explore how a multi-generational family business has survived and thrived since its founding in 1892. Al shares how he transformed the company by taking calculated risks—most notably investing in new printing technology early in his career—and repeatedly reinventing the business to stay competitive. He contrasts his aggressive, growth-oriented mindset with the cautious approach of earlier generations shaped by the Great Depression, emphasizing that success came from balancing risk with discipline and constantly seeking new opportunities.

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This episode of the Think Factory Women’s Roundtable podcast features Val Gonzalez, who shares her journey from an unexpected start in accounting to becoming a global finance leader in the nonprofit space. As CFO of The Climate Reality Project, she discusses how her technical expertise, combined with curiosity and adaptability, shaped her career. Val reflects on key turning points—transitioning from individual contributor to team leader and later working on a global scale—emphasizing the importance of flexibility, listening, and applying knowledge in diverse contexts. She also highlights how her immigrant background and bilingualism became strengths, helping her naviga...

In this episode, Chuck Slingerland, Vice President of Sales and Service for Barberan Corrugated North America, shares his journey from packaging manufacturer to equipment supplier—and how that perspective helps him guide companies investing in digital print technology.

He discusses the evolution of single-pass digital printing, Barberan’s engineering-driven approach, and how advancements in speed, software, and ink are reshaping corrugated packaging, metal decoration, and retail graphics. Chuck also explains how manufacturers evaluate ROI, why uptime and service matter as much as print quality, and where the next wave of innovation in digital printing is headed.

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On this episode of The Think Factory Podcast, Derek Volk, third-generation CEO of Volk Packaging in Maine, shares how a family-owned corrugated packaging company has thrived for nearly 60 years by focusing on relationships, small-batch complexity, and making customers’ lives easier. From embracing the Entrepreneurial Operating System (EOS) to align his 100-person team, to writing Go for Third, a leadership book inspired by years of coaching softball, Derek unpacks lessons on small-ball execution, culture, accountability, and why human connection matters more than ever in an AI-driven world. It’s a candid conversation about succession, community impact, building the right team, and...

On this episode of the Think Factory Podcast, we sit down with Jonathan Hawkins, founder of Law Firm GC, to explore the unique—and often overlooked—legal needs of law firms themselves. From handshake partnerships with no written agreements to messy breakups, succession planning, malpractice defense, and the rise of alternative business structures, Jonathan shares what really happens behind the scenes of legal practices. We dig into why lawyers are often risk managers for everyone but themselves, the growing interest in MSOs and outside investment, and how AI tools like ChatGPT are reshaping (and sometimes complicating) the profession. It’s a ca...

On this episode of the Think Factory Podcast, we dive into the science—and strategy—behind what really makes things stick with Dennis LeBlanc of Drytac. From celebrating 50 years in business to supplying adhesive-coated solutions in over 80 countries, Drytac is far more than a materials manufacturer—it’s an innovation engine focused on solving real-world pain points across visual communications, architectural films, retail, and industrial markets. Dennis unpacks the company’s “Adhesive Sciences” approach, cold-weather and specialty surface technologies, and the growing push toward sustainability without a “green tax.” We explore how smarter material choices—like water-based adhesives, polypropylene films, and new recyc...

On this episode of the ThinkFactory Women’s Roundtable, Karen Norheim, CEO of American Crane & Equipment Company, shares her remarkable journey from reluctant recruit in her family’s manufacturing business to second-generation leader of a thriving, highly engineered crane company serving industries from nuclear energy to NASA’s Artemis program.

Karen opens up about the immigrant grit that shaped her father’s legacy, the evolution of their “Always Lift, Never Quit” mantra, and how she intentionally builds a culture rooted in perseverance, heart, and integrity. From championing women in manufacturing and mentoring future leaders to CEO’ing her own health...

On this episode of Think Small, we sit down with Bob Coppedge, founder and CEO of Simplex IT, for a candid conversation that spans four decades of tech evolution—from the early days of automating payroll to today’s AI-driven, data-first world. Bob breaks down why staying “on top” of IT is a myth, how small and mid-sized businesses can responsibly adopt AI without chasing hype, and why process—not products—is the real differentiator. We also dive into his entrepreneurial leap in 2007, his hard-earned lessons on failure, risk, and probability, and the cultural reset that transformed his company from burnout...

What does it really take to make products that stick—without sticking it to the planet? In this episode, a veteran of the adhesive and coatings industry pulls back the curtain on the science behind “sticking stuff to stuff,” sharing how Drytac has evolved over 50 years into a global leader in adhesive solutions.

The conversation dives into cold-weather performance, real-world installation challenges, and why sustainability isn’t a buzzword but a design mindset—from water-based adhesives to recyclable polypropylene films. It’s a practical, candid look at innovation, environmental responsibility, and what keeps manufacturers up at night as sustainab...

In this episode of the ThinkFactory Women’s Roundtable, the CEO of American Crane & Equipment shares a powerful journey through family business legacy, manufacturing leadership, and the grit it takes to build something that lasts. From highly engineered cranes used by NASA and nuclear facilities to cultivating intentional culture, resilient teams, and values-driven growth, the conversation dives deep into what it means to lead with perseverance, heart, and integrity.

Along the way, she reflects on mentorship, women in manufacturing, navigating personal and professional adversity, and why staying ahead of rapid technological change is what truly keeps her up...

In this episode of the ThinkFactory Podcast, Timothy Peters and Louis Rouhaud of Polyart explore how synthetic paper is reshaping print, packaging, and labeling through durability, printability, and sustainability.

The conversation dives into how Polyart eliminates lamination steps, reduces carbon footprint and waste, supports recyclability with post-consumer materials, and helps printers and brands cut costs while improving efficiency—offering a compelling look at how innovation in materials can drive both environmental and business impact.

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Case Paper’s Blair Jason-Brown and Arika Stoecker share how an 80+ year–old company stays relevant by blending deep industry expertise with creativity, humor, and a people-first mindset.

From custom-sized paper and packaging solutions that reduce waste and boost profitability to bold educational tools like “Case Paper TV,” they discuss what it truly means to be “On the Case”—building real partnerships, empowering customers through knowledge, and rethinking how print and packaging can inspire, perform, and tell better brand stories.

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In this episode, listeners hear from Mike Seagram, President, and Mark Witkowski, CTO of Publisher Storage and Shipping (PSSC), as they explore how modern technology is reshaping book fulfillment and distribution. From print-on-demand and inventory optimization to data-driven forecasting, AI, and navigating Amazon’s influence, the conversation offers an inside look at how publishers can ship more, store less, and make smarter decisions across the supply chain.

It’s a deep dive into how a traditionally “legacy” business is evolving through smarter data, tighter integration, and collaborative partnerships to keep publishers competitive and profitable.

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This episode takes a deep dive into how AI-powered software is transforming the printing and packaging industries, moving far beyond buzzwords into real-world productivity, creativity, and efficiency gains. The conversation explores how EngView Systems has been building AI-driven, parametric design tools for decades, enabling packaging manufacturers, designers, and printers to reduce errors, shorten turnaround times, and automate complex structural design tasks that once took hours or days.

Kris also discusses how AI, automation, and connected workflows are reshaping everything from cost estimation and sustainability to virtual prototyping, augmented reality, and short-run production. From smarter material optimization to...

This episode explores how Xante is helping democratize print technology by making advanced equipment and workflow tools more accessible to print service providers of all sizes. From digital envelope printing to UV flatbeds, roll-fed systems, and DTF solutions, the conversation highlights how Xante enables shops to add new revenue streams, increase efficiency, and reduce labor costs in an increasingly competitive print market.

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On this episode of the Think Small Podcast, we sit down with William Roche, CEO of S. Clyde Weaver, a 100-year-old, fourth-generation smoked meat and cheese business rooted in Pennsylvania farmers markets. William shares how stepping in as the first non-family CEO just months before COVID forced rapid change, lean operations, and a renewed focus on local supply chains—ultimately turning crisis into opportunity. From navigating generational transition and pandemic disruption to finding growth during today’s economic uncertainty, this conversation is a candid look at resilience, reinvention, and why small, local food businesses can thrive when it matters most...

In this episode, Oscar Perez, CFO of global design firm Snøhetta, offers an inside look at how the company blends architecture, landscape, interiors, and product design to create people-centered spaces around the world—from a groundbreaking presidential library in the North Dakota badlands to a border-bridging children’s museum in El Paso. He reflects on his non-linear career path, the importance of collaborative leadership in creative environments, and the challenges of guiding an international organization through uncertainty, cultural differences, and the post-COVID shift in how teams work.

Oscar also shares insights on financial stewardship in a desig...

In this episode, Alan Taheri shares how he grew One Vision from a tiny copy shop into a nationwide marketing execution powerhouse serving major brands and political campaigns. He dives into the company’s blend of automation, data-driven operations, and wide-format production, explains how listening—not selling—drives their client partnerships, and reflects on the role of AI and robotics in shaping the future of custom manufacturing.

Alan also discusses his entrepreneurial origins, One Vision’s acquisition strategy, and why a commitment to problem-solving—even chartering planes when needed—has earned the company long-term loyalty and rapid growth.

In this episode, Ironmark president Matt Marzullo shares how the company has evolved from a traditional print operation into a tech-enabled, omni-channel marketing powerhouse. He discusses Ironmark’s growth through 18 acquisitions, the development of a national footprint, and the talent-driven culture that keeps former owners actively contributing years after joining the organization.

Matt breaks down how predictive analytics, AI, and proprietary software are transforming campaign strategy—driving attributable ROI, smarter targeting, and seamless integration between digital and print. He also reflects on industry consolidation, the resurgence of print within modern marketing, and why Ironmark’s collaborative, people-first cultur...

In this episode, Oscar Perez, CFO of global design firm Snøhetta, offers an inside look at how the company blends architecture, landscape, interiors, and product design to create people-centered spaces around the world—from a groundbreaking presidential library in the North Dakota badlands to a border-bridging children’s museum in El Paso. He reflects on his non-linear career path, the importance of collaborative leadership in creative environments, and the challenges of guiding an international organization through uncertainty, cultural differences, and the post-COVID shift in how teams work.

Oscar also shares insights on financial stewardship in a desig...

In this episode, packaging expert Connie Lefferts shares how decades in the industry have shown her that great packaging can make or break a brand. From discovering the power of packaging through a cookie-company rethink in the ’90s to guiding today’s emerging brands through materials, engineering, design, and market positioning, she offers a masterclass in how the right container elevates a product’s value, presence, and consumer appeal.

Connie breaks down the psychology behind what catches a buyer’s eye, the impact of digital printing and small-run capabilities, and why early market research is essential for founders...

What if your next great marketing breakthrough arrived in the mailbox? Modern Postcard’s Chris Foster sits down with host Chris Santomassimo to discuss how automation, analytics, and good old-fashioned print are combining to create smarter, more human marketing. Together, they trace how direct mail has gone from static postcard to dynamic, data-powered touchpoint.

Foster shares real-world examples—from home service pros reaching entire neighborhoods overnight to national brands using automated triggers for anniversaries and new homeowners—all while keeping campaigns privacy-compliant and measurable. Undoubtedly, Modern has become more than a printer—it’s a data company that happe...

At Envision-3, Vice President Brian Franz sees print not as a fading medium, but as a flexible, powerful force that bridges design and technology. In this episode, he talks about how Envision 3 uses print’s tactile value and precision to help brands stand out while keeping production efficient through smart automation.

From custom packaging to high-touch direct mail, Brian shows how craftsmanship and curiosity keep print relevant in a digital-first world. He and host Chris Santomassimo dig into why adaptability, authenticity, and humor are key to sustaining success in both business and life.

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In this episode of The Think Factory, host Susan Kleiner sits down with Teddy Gedamu, founder and CEO of Tenasol, a health tech company leading the charge in AI-powered data transformation. Teddy discusses how Tenasol’s mission—to turn the chaos of health data into clarity—grew from a deep personal connection to the word tena, meaning “health.”

From major partnerships with national health plans to innovations that streamline operations and improve care outcomes, Teddy reveals what it takes to drive impact in one of the most regulated industries in the world. His insights on grit, ethics, and leader...

In this episode of The Think Factory, Chris Santomassimo talks with Ed Russnow, President of MAC Products Inc., a family-owned New Jersey manufacturer marking 60 years in business. Russnow shares how the company grew from a catalog parts supplier into a solutions-driven engineering firm with the trademark motto “We don’t do easy.”

He highlights how MAC Products invests in people—through immigrant workforce development, ESL programs, and automation that upskills employees—while staying rooted in family values and long-term commitment to local manufacturing. The result is a culture built on problem-solving, innovation, and pride in sustaining a multigener...

In this episode of The Think Factory’s Workplace Podcast, Alka Bahal speaks with Timothy Moore, Vice President and Head of Legal and Compliance at Corium, about his career journey and leadership philosophy. Tim shares how his path from public service and private practice led him to in-house counsel, where a pivotal secondment at Pfizer sparked his passion for supporting businesses from the inside. He reflects on one of his proudest professional achievements—writing the brief that convinced the Florida Supreme Court to adopt a new hearsay exception—an accomplishment that continues to impact victims’ rights today.

The conv...

How do you stay motivated in consulting for 25+ years while the world shifts from VHS tapes to AI and automation?

On this episode of The Think Factory podcast, Alka Bahal chats with Matt Kulp of St. Onge Company about the future of supply chain—why consulting is more about clarity than answers, how to solve instead of sell, and why labor shortages and automation are reshaping the field. Matt also shares timeless career advice: show up, work hard, network, and keep a growth mindset.

If you want to hear what keeps an industry leader up at...

In this episode of The Think Factory podcast, host Susan Kleiner sits down with Roslyn Dashiell, CEO of PEI Kids, a nonprofit protecting child survivors of abuse and violence in Mercer County, NJ. Roslyn shares her journey from corporate marketing to nonprofit leadership, where she applies business savvy to sustain programs that change lives.

She discusses PEI Kids’ 40-year impact—counseling, prevention education, and juvenile intervention—along with her leadership style, staff wellness priorities, and the vital role of community partnerships. Roslyn also looks ahead, envisioning PEI Kids as a model for child safety and support nationwide.

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In this special ThinkFactory x Printfluencers crossover, podcast hosts Katelin Shanks (RACAMI) and Chris Santomassimo (OGC Solutions) dive into the hidden risks and emerging opportunities shaping the print and packaging world.

From the dangers of bad data and the risks of unregulated usage to AI’s potential in workflow automation, Caitlin and Chris share candid insights from both the tech and legal sides of the industry. They dig into how companies can turn risk into opportunity through workflow visibility, smart data management, and niche legal expertise — and why Printing United Expo 2025 will be the place to see it a...

On this episode of The Think Factory podcast, host Chris Santomassimo welcomes Dave Lewis, President of SnailWorks, for an inside look at how mail tracking data is transforming the way organizations manage campaigns. With decades in the mailing industry, Dave shares how SnailWorks tracks millions of mail pieces each year, helping clients ensure delivery, meet compliance deadlines, and coordinate marketing and call center operations more effectively.

Dave also unpacks the bigger picture—postal service slowdowns, ongoing rate hikes, and shifting regulations—while pointing to the resilience of direct mail as a trusted, high-ROI channel. From personalized printing and...

In this episode of The Think Factory’s Workplace Podcast, host Alka Bahal speaks with Martin Alejandro Landreau, CFO of ULMA Form Works—a global company with a presence in more than 25 countries. With 14 years in hospitality and leadership roles in finance and operations across Argentina, Brazil, Spain, and the U.S., Martin shares how cultural diversity and customer-focused experience shaped his leadership style. He emphasizes empathy, adaptability, and the value of building teams where people feel empowered to disagree, challenge ideas, and offer different perspectives.

Martin also reflects on guiding ULMA through transformation—centralizing finance operations, adapti...

In this episode of The Think Factory’s Workplace Podcast, host Alka Bahal speaks with Christina Armentano, Chief Operating Officer of Paraco Gas, a third-generation, family-owned propane distribution company.

Christina highlights propane’s versatility as a reliable, sustainable energy source—from powering rural communities and serving as backup during outages to supporting electric vehicle charging infrastructure. She reflects on her experience balancing family legacy with innovation, leading nearly 60 acquisitions, and ensuring smooth integration by valuing local communities, employee communication, and best practices from acquired companies.

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