PTPPodcast

What does strong leadership really look like when the market turns against you?

In this episode of the PTPPodcast, Charles sits down with 2025 Franchise Business Owner of the Year Greg Dupey for a candid conversation about navigating one of the most difficult stretches many business owners have faced in recent years - and what it takes to come out stronger on the other side.

Greg shares how waived inspections reshaped his local market almost overnight and why survival itself became the short-term goal for a period of time. He also explains what helped rebuild momentum...

What does strong leadership really look like when the market turns against you?

In this episode of the PTPPodcast, Charles sits down with 2025 Franchise Business Owner of the Year Greg Dupey for a candid conversation about navigating one of the most difficult stretches many business owners have faced in recent years - and what it takes to come out stronger on the other side.

Greg shares how waived inspections reshaped his local market almost overnight and why survival itself became the short-term goal for a period of time. He also explains...

In this high energy episode of PTPPodcast, Charles sits down with Jeremiah and Maria Adell, the 2025 Rookie of the Year winners from Augusta, Georgia. Their first year in business didn’t follow a smooth or predictable path. After transitioning from military service, they faced a series of unexpected challenges that would have discouraged many new business owners.

Instead of slowing down, they adapted.

Jeremiah and Maria share how perseverance, strong Realtor relationships, and a commitment to the Pillar To Post system helped them build momentum through setbacks and turn their first year into an award-winning on...

In this PTPPodcast episode of Ensure Your Success, host Chuck Gravely sits down with Carrie Joubert from InspectorPro Insurance for a candid, no-nonsense conversation about managing risk in your inspection business.

From whirlpool tub disasters to deck collapses and unsigned inspection agreements, Kerri shares real-life claims, lessons learned, and how simple habits can save you thousand, and your reputation.

You’ll learn:

Hosted by Melissa Schmitt and featuring Franchise Business Owner Paige Bohrer, this episode dives into the art of turning real life into real marketing results. Forget picture-perfect marketing—this conversation is all about authenticity over perfection.

Paige shares how she transforms everyday moments into growth opportunities, from creating FOMO at Realtor events to turning unexpected hiccups (like a stove catching fire mid-inspection!) into social media gold. She also reveals her strategies for planning content with intention, leveraging Constant Contact, and cross-posting across platforms without burnout.

If you’ve ever hesitated to hit “record,” this episode will ins...

Featuring 2024 Franchise Business Owner of the Year, Marco Miranda | Hosted by CEO Charles Furlough

What does it take to go from solo operator to running a $2.2 million powerhouse? In this must-listen episode, Pillar To Post CEO Charles Furlough sits down with Marco Miranda, our 2024 Franchise Business Owner of the Year, for a raw and revealing conversation on how one ah-ha moment sparked the journey to building a large, profitable business.

Marco shares how he started nearly 12 years ago with no business background—just a willingness to learn and a relentless drive to grow. In the ea...

How do you prepare your business for a planned leave without letting things fall through the cracks? In this episode, Autumn Rogers shares how she planned for one of life’s biggest milestones—maternity leave—while keeping her inspection business running strong.

Host Deron Ellis dives into Autumn’s story of balancing family and business, and how EZBook Flex provided the short-term scheduling support she needed to step away with confidence. From initial concerns to seamless transitions, Autumn opens up about the behind-the-scenes planning, the EZBook Flex experience, and the peace of mind it brought during a...

What happens when a solo operator mindset gets shaken up by a glimpse into something bigger?

In this episode, Charles sits down with 2024 Rookie of the Year Matt Ruggieri—an Army veteran who came into franchising thinking small… but didn’t stay that way for long. Matt shares how his early vision of “just supporting his family” transformed into a strategic push toward a Large Profitable Business with multiple inspectors, team infrastructure, and sustainable growth.

You’ll hear:

What do you do when your scheduler suddenly leaves and your phones keep ringing? In this episode, Franchise Business Owner Josh McDannel shares how an unexpected staffing loss threatened to disrupt his entire operation—and what he did to stay on track.

Join host Deron Ellis as they explore Josh’s real-life experience of navigating the chaos, finding a fast solution, and ultimately bridging the gap with EZBook Flex. You’ll hear what worked, what didn’t, and how this temporary support system helped Josh keep his business running smoothly while hiring and training a new team...

US Franchise Business Owners

Description

Join host Adam Brown as he sits down with Dan McGauley, Director of Strategic Partnerships, and Gregory Krieger, Senior Account Executive from OneSource, to take a closer look at the U.S. PTPConnects program, the home services concierge solution available to your customers through our partnership with OneSource.

This episode is specifically tailored for U.S. Franchise Business Owners, providing a deeper understanding of how the program works, what services are offered, and how it can add value to both your customers and your...

US Franchise Business Owners

Description

Join host Adam Brown as he sits down with Dan McGauley, Director of Strategic Partnerships, and Gregory Krieger, Senior Account Executive from OneSource, to take a closer look at the U.S. PTPConnects program, the home services concierge solution available to your customers through our partnership with OneSource.

This episode is specifically tailored for U.S. Franchise Business Owners, providing a deeper understanding of how the program works, what services are offered, and how it can add value to both your customers and your business. Dan...

Description:

Host: Paul Ferguson, OH, Franchise Business Owner

Guest: Charles Furlough, CEO of Pillar To Post.

Curious about the new PTP Executive Model? This episode of PTPPodcast is your go-to resource for all the answers. Host Paul Ferguson, OH, sits down with CEO Charles Furlough to dive deep into this exciting new direction for Pillar To Post.

Paul doesn’t shy away from the big questions as he asks what’s on every Franchise Business Owner’s mind:

(i) What exactly is the Executive Model, and ho...

Join host, Deron Ellis, and guest, Stephanie Fisher, for an insightful discussion about The Path—the growth journey from being a single inspector to building a large, thriving business. They talk specifically about the Growth Plan, emphasizing that growth isn’t accidental; it requires thoughtful vision, planning, and commitment.

Stephanie shares how to develop a Growth Plan by identifying your WHY—your higher purpose—and translating it into actionable goals. They dive into practical elements of a business plan, such as conducting a competitor analysis to understand your market and creating an organizational chart to visualiz...

For those of you who prefer the audio version, here is the November 2024 All Franchise Business Owner RoundTable Recording.

Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Host Jay Gregg sits down with Jared Fenn to unpack the transformative potential of Market Ready Inspections (MRI), the next evolution of Pre-Listing Inspections designed to help realtors thrive in today’s competitive real estate market. As a pilot member for MRI, Jared shares his firsthand experiences, offering a clear strategy for how this service can position you as an indispensable partner to Listing Agents.

This isn’t just a renaming; it’s a new positioning that opens doors to deeper relationships with agents and new growth for your business. Jared highlights why MRI is a must...

Welcome to this episode, "Insurance Certificates – What They Are and When You Need Them". In this episode, our host Stephanie Fisher, Regional Director, and expert guide, dives into the essential (and sometimes tricky) world of insurance certificates with special guest, Carrie Lawson Joubert of InspectorPro. In this episode, we're breaking down everything you need to know about insurance certificates—what they are, why they're important, and when you’ll need one. From the essentials for builders to the special considerations for condo associations, Stephanie and Carrie cover it all.

We’ll explore how InspectorPro supports franchis...

For those of you who prefer the audio version, here is the September 2024 All Franchise Business Owner RoundTable Recording.

Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Welcome to the sixth episode of the “Insure Your Success” series with your host Stephanie Fisher, featuring industry expert Carrie Lawson Joubert of InspectorPro. In this episode, " The Difference in Inspecting Condos Verses Single Family Homes," we're diving deep into the world of condo and townhome inspections—key components of your risk management strategy. Whether you're a seasoned Franchise Business Owner or new to the game, this episode is packed with insights to help you navigate the complexities of these unique properties.

We'll define what exactly constitutes a condo and discuss how inspections apply to managi...

Join us for the first episode of "Elevate Your CEP Game," series where host Stephanie Fisher and veteran Franchise Business Owner Dave Dalfino delve into the essentials of delivering Continuing Education Programs (CEPs). With over 20 years of experience, Dave shares his invaluable insights on how to effectively start, present, and follow up on CEPs.

In this episode, you will learn:

Getting Started: How to secure a spot on the calendar and contact the right people.

Presentation Tips: Crafting compelling CEP flyers, consulting with offices, and delivering engaging sessions whether in-person, hybrid...

In this fifth episode of the "Insure Your Success" series, host Stephanie Fisher welcomes Carrie Lawson Joubert from InspectorPro to explore the critical aspects of incorporating Added Services into your home inspection business. As Franchise Business Owners, understanding the implications of expanding your service offerings is vital to your success and protection.

Stephanie and Carrie dive into what constitutes an Added Service in the home inspection industry and how these services can significantly impact your business operations and insurance requirements. If you use subcontractors, get insights on legal and insurance considerations, handling complaints, and using...

For those of you who prefer the audio version, here is the June 2024 All Franchise Business Owner RoundTable Recording.

Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn

Welcome to "Building a High Performance Team," where host Chuck Gravely interviews Paul Holt, a seasoned Franchise Business Owner, to uncover the strategies behind his thriving business. In this episode, Paul shares the structure of his high-performing team, including his new Sales and Marketing Director, team leads, and back office admin team. He discusses how his military background has helped him establish a measurable leadership system with clear goals and benchmarks, emphasizing the importance of involving employees in goal setting, tracking progress, and celebrating successes.

Paul delves into the significance of weekly meetings in creating...

Welcome to the fourth episode of the "Insure Your Success" series. Join your host, Stephanie Fisher, Regional Director, as she sits down with industry expert Carrie Lawson Joubert from Inspector Pro Insurance to delve into the critical topic of Errors and Omissions (E&O) claims.

In this insightful episode, Stephanie and Carrie outline the key causes of claims in the inspection industry, providing you with the knowledge to identify potential issues and implement strategies to prevent them. Learn how to manage client expectations effectively from the start to the end of the inspection process, ensuring...

Join host Charles Furlough in an illuminating session with Danny Shetter, the 2023 Rookie of the Year. In this episode, Danny unveils his journey to success, thriving even in the face of challenging market conditions. Tune in as Danny shares his invaluable insights on building relationships with realtors and his relentless pursuit of opportunities to connect with realtors, constantly striving to do more and stay ahead in the game. Gain a firsthand glimpse into Danny's bustling marketing days, where he integrates digital marketing, social media, networking groups, office presentations, coffee meetups, open houses, calls and face-to-face interactions to engage with...

For those of you who prefer the audio version, here is the March 2024 Round Table Recording.

Join host Charles Furlough in an insightful conversation with Dave Dalfino, the 2023 Franchise Business Owner of The Year, as they delve into the essential ingredient for achieving success: strategic planning. In this episode, Dave shares how he transformed his business from a revenue of $300,000 to over a million dollars by prioritizing strategic planning over wishful thinking. With a defined marketing plan and a dedicated team, including a Sales and Marketing Manager, Dave emphasizes the importance of letting go of control, delegating tasks, and focusing on what truly matters. Learn how Dave’s unwavering dedication to a consistent and persistent ma...

Join host Adam Brown and esteemed guest Shelly Vincent, a leading Broker in Colorado, as they delve into the current state of real estate and its implications for professionals in the industry. Shelly brings her wealth of experience as the managing broker for HomeSmart, overseeing 2,500 realtors and $5.6 million in revenue. She's also a respected speaker and panelist within the real estate community, with key roles in organizations such as REColorado and CAR.

In this episode, Shelly provides valuable insights into the recent NAR ruling and its impact on real estate professionals. Amidst media portrayals of...

Welcome to PTPPodcast, where we dive into the new Pillar To Post Connects program. Hosted by Chuck Gravely, Adam Brown V.P. Strategic Partnerships, explores the intricacies of this innovative Pillar To Post concierge service, set to launch on February 12th. This podcast is for US Franchise Business Owners.

In this episode, Adam guides us through the customer journey within Pillar To Post Connects, providing insights into the white-glove concierge experience from initial contact to follow-through. Discover the unique cadence of customer interactions and learn how Pillar To Post Connects sets itself apart from other...

Welcome to the latest episode of "Worker's Comp - Everyone Needs It", in our "Insure Your Success" series where we dive deep into the intricacies of Worker's Compensation Policies. Our guest, Carrie Lawson Joubert from Inspector Pro, joins host Stephanie Fisher to unravel the mysteries surrounding this crucial aspect of business insurance.

In this enlightening discussion, we cover everything from the fundamentals of Worker's Comp to its implications for business owners. Ever wondered what Worker's Comp actually does, and more importantly, what it doesn't do? We've got you covered. We'll even explore the wild scenarios...

In this episode, your host, Deron Ellis, sits down with the dynamic Paul Ferguson, a seasoned Franchise Business Owner, to delve into the world of scheduling, team dynamics, and the crucial element of avoiding burnout.

Discover the highs and lows of Paul's business journey, especially the pivotal moment when his team faced burnout. Paul shares his unique perspective on handling burnout, balancing the need to answer phones and conduct inspections while maintaining the right expectations for your schedulers.

This podcast also sheds light on the training aspect of administrative schedulers and how Paul has taken...

Listen in to our newest PTPPodcast where host Charles Furlough dives deep into the dynamic intersection of real estate, technology, and data. In this episode, Charles is joined by the insightful Jeff Turner, an expert in data and technology, particularly within the ever-evolving realm of real estate.

As the real estate landscape undergoes significant challenges and transformations, the elephant in the technology room, Chat GPT (Artificial Intelligence), is the catalyst for mind-blowing explosions in how we perceive and utilize data. The very ecosystem of technology has shifted, fundamentally altering how we communicate and interact with information.

Join John Verdon as your host with special guest, Seth Kaplan, Co-Founder and Chief Growth Officer, at WinLocal and supercharge your business today.

Whether you're a seasoned WinLocal user or just getting started, this episode is tailor-made for you. In this episode, we dive deep into the ShareCard feature—a must-have tool for any Franchise Business Owner. ShareCard isn't just a contactless business card; it's a marketing and engagement powerhouse. Imagine tapping, texting, or scanning your way to seamless networking at every event. No more data entry hassles—just an automated system that works for you.

Se...

Welcome to the second episode of PTPPodcast in our 9-part series, "Insure Your Success." In this captivating podcast, we embark on an exploration of the often overlooked but critically important world of VIA (Visual Inspection Agreement) and how it can make or break your business. Our host, Stephanie Fisher, Regional Director, is joined by our distinguished guest, Carrie Lawson Joubert from InspectorPro.

Join us as we unravel the intricacies of the VIA, its significance, and the perfect scenario when it comes to digital agreements. Carrie, with her extensive experience, sheds light on why having a VIA signed...

For those of you who prefer the audio version, here is the November 2023 Round Table Recording.

Welcome to "After The Storm," the podcast where we dive deep into the incredible stories of resilience and triumph. Hosted by Chuck Gravely, V.P. Technical Standards, with our guest Mike McLendon, a seasoned Franchise Business Owner with 25 years of experience at Pillar To Post.

Join us as we celebrate Mike's remarkable milestone and explore his journey from an experienced inspector perspective. Hailing from sunny Florida, Mike McLendon has faced his fair share of challenges, including a category 5 hurricane with winds howling around his home at over 100 miles per hour.

In this gripping episode, Mike...

In our rapidly changing world, it's essential that we stay informed, inspired, and aligned with our organization's vision. We're pleased to introduce a special video message from Charles Furlough. This video offers an invaluable opportunity to gain insights into the future direction of our company. In this video Charles will be discussing our vision, strategies, and goals that will shape our path forward. Tune in so you'll have a chance to deepen your understanding of the opportunities that await us.

Welcome to the first PTPPodcast in our 9-Part series - "Insure Your Success”.

In this podcast, we dive deep into the world of insurance and equip you with the knowledge you need to protect your business while offering exceptional service. Our host, Regional Director, Stephanie Fisher, brings you this podcast featuring Carrie Lawson Joubert of InspectorPro. Carrie comes to the table with a wealth of knowledge on the unique challenges and opportunities faced in the Home Inspection world and she lays it out for you in this informative podcast.In this episode, you'll gain valuable insights on ho...

Embark on a journey with Franchise Business Owner Danny Shetter as he unveils a treasure trove of game-changing strategies. Join us as we dive into the heart of business growth, beginning with how Danny hired his first employee right out of the chute. Then delve into the art of how he nurtured and retained his part-time employee right from the start.

The podcast doesn't stop at hiring; it's a comprehensive guide to revolutionizing your business approach. Discover the potency of the "Rule of 7," a marketing principle that guarantees an indomitable impact. Unlock the door to unwavering sales...

Get ready to embark on an exciting and unstoppable "Never Say No" adventure! Join us as we sit down with the one and only Franchise Business Owner, Dan Sloan, the mastermind behind a thriving business since 2019. Dan knows the secrets to success like nobody's business, and he's dishing out the juiciest tidbits on how he's taken his business to the stratosphere with a sprinkle of stardust!

And let's not forget about the uber-talented Alan Reynolds, who joins this discussion as Dan’s full-time, rockstar Marketing Director – get ready to witness how he's been creating a sensation with his...

No one likes to feel stuck - but in today’s world it’s an easy trap to fall into. If you have ever found yourself feeling frustrated, not sure of where the future of your business is headed, or even feeling the anxiety of financial threats – then this podcast is for you. Join Cleve Gaddis, a coach to hundreds of people in the real estate world, to understand where these feelings come from and how to overcome them. You can’t miss this lively discussion where Cleve dives into practical strategies that will get you and your business back on...