What The Pluck?
This is What The Pluck? The podcast where we discuss life in the beauty industry, the highs, the lows and everything in between. So pour yourself a drink and get ready to have a giggle with us.
The Power of a Good Booking System, with Booksyâs Elliot
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Letâs be honest - no one got into the beauty industry because they love admin đ But if youâre still juggling DMs, missed calls, and paper diaries, this episode might just change your life (and your stress levels).
This week, Jamie and Harriet sit down with Elliot from Booksy to talk all things booking systems - and why getting organised behind the scenes can be the game-changer your business didnât know it needed. From freeing up hours in your week to levelling up your client experience, weâre diving i...
Korean Lash Lifts: Fad or the Future
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Everyoneâs talking about Korean Lash Lifts â but are they just another beauty trend, or the next big thing to take over your treatment menu? đ
In this episode, Jamie and Harriet break down exactly what makes KLLs different, why theyâre dominating social feeds, and whether theyâre worth the hype (and the training fee). Jamie shares insider insight from offering and teaching the treatment, while Harriet plays devilâs advocate â asking if this is innovation or just clever marketing.
Expect honest opinions, a few industry truths, and plenty of What The Plu...
Grow your biz, protect your peace
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In this episode of What The Pluck, Jamie and Harriet dive deep into what it really means to scale your beauty business â and spoiler alert, itâs not just about getting busier or building a bigger team.
Weâre talking self-care, mindset, and the back-end foundations that actually make growth sustainable. From raising prices to setting boundaries and doing the inner work, this episode will help you rethink what âleveling upâ really looks like.
đĄ Topics we cover:
How self-care impacts your business growthWhy mindset matters more than marketingThe behind-the-sc...PJâs, Pillow Talk & Pure Pluckery
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Weâre closing out Season 9 in true What The Pluck style â with snacks, sass, and a full-blown sleepover! đ â¨
In this season finale, Jamie & Harriet spill the tea on the highs and lows of Season 9, share some very real personal ups and downs, and then dive into a no-holds-barred game of Whoâs Most Likely To⦠𫣠From âwhoâs most likely to flirt with a clientâ to âwhoâs most likely to throw shade on socials,â nothing (and no one) is safe.
Of course, it wouldnât be WTP without a few detours â cue Bonnie Blu...
What The Pluck Confessionals
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Weâre spilling secrets, starting chaos and dragging the industry (and ourselves) through the confessional booth! From the juiciest things we've overheard in the salon to beauty pet peeves and products weâd die without â nothingâs off limits. Expect fast-fire questions, honest answers, and probably a few things weâll regret saying later.
Confess your sins, grab your brow pencil, and buckle up. This oneâs WILD.
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The Perfect Tech Doesnât Exist
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Scroll your feed and it looks like everyoneâs booked out, training on the side, launching skincare lines, and somehow still managing a spotless salon and a green juice. But hereâs the truth: the âperfect techâ is a myth and weâre done pretending sheâs real.
In this episode, weâre getting real about the pressure to do it all and look good doing it. From Insta-worthy salons and never-ending service menus to the hustle of trying to stay relevant we talk about the behind-the-scenes chaos nobody shares.
Weâve eaten...
Debbie Dilema
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You sent us your wildest dilemmas and whew, the chaos did not disappoint. From two-faced teammates and client-thieving bosses to shady besties, latecomers, copycats, and boundary-breaking boyfriends, nothing was off limits.
In this special Debbie Dilemma edition, we play agony aunts for the beauty industry â breaking down real listener submissions with bold advice, unfiltered honesty, and zero tolerance for toxic salon drama.
đ Got a problem youâre too scared to say out loud?
Send it to Debbie. Sheâs got you.
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Face Cards Never Decline⌠But Sometimes They Expire
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Letâs talk about the pressure to be perfectâand the blurred lines between beauty, enhancements, and identity.
In this episode, we dive into the rise of tweakments, filters, and the âInstagram faceâ epidemic. We unpack the emotional and professional impact of being in an industry where looking flawless often feels like part of the jobâand how itâs changed the way we see ourselves and each other.
We also talk openly about our own experiences with cosmetic treatments, what weâve learned to love (and leave), and where we draw...
Burnt Out & Overbooked
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In this episode, weâre getting real about the burnout epidemic in the beauty industry. From the emotional exhaustion of being everything to everyone, to the pressure to always be âbooked and busyâ â weâve lived it, and we know you have too.
We open up about our personal experiences with burnout, how it crept in, the warning signs we ignored, and the boundaries we had to build to recover. Plus, we share the tools and mindset shifts that helped us reclaim our energy, our schedules, and our love for what we do.
In Our Delulu Era
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Every beauty pro has a delulu phaseâand in this episode, weâre airing ours.
From undercharging because we âjust love it,â to thinking a Canva post would get us booked for months, weâre reflecting on the wild, naĂŻve and hilariously optimistic things we believed at the start of our careers.
Weâre talking early business delusions, marketing fails, unhinged launch ideas, and the ones we still secretly believe in. (Manifestation or madness? You decide.)
đ Prepare for laughs, flashbacks, and some eyebrow-raising honesty.
đ§ New episodes drop every...
Beauty Besties, Worsties & Frenemies
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Working with your bestie in the beauty industry? Iconic.
Falling out over a ring light and a client no-show? Tragic.
In this episode, weâre diving into the real side of relationships in the beauty bizâfrom incredible industry friendships to toxic co-workers, collab disasters, and frenemies you didnât see coming.
Weâre talking boundaries, jealousy, business breakups and how to protect your peace when your career and social life collide.
đ
Itâs juicy, itâs honest, and yes⌠it gets personal.
đ§ New episodes every Monday at 9am...
Industry Icks: The Beauty Biz Edition
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You asked for chaosâand here it is.
In this episode, Jamie and Harriet dive headfirst into the petty, the painful, and the downright cringey parts of the beauty industry. From crusty lash lines to the curse of âbusiness beige,â we're calling out the things that give us the ultimate ick⌠and maybe even exposing a few of our own.
â ď¸ Warning: If youâre easily offended, maybe skip this one. Or donât. We love the engagement.
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Brutal honesty. Outrageous giggles. Full beauty biz unfiltered.
đ§ New episodes every Monday...
Weâre Back, Unhinged & Louder Than Ever
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Your favourite unfiltered beauty besties are BACK! đĽ In this season opener, Jamie and Harriet catch you up on everythingâfrom launching the new salon, to behind-the-scenes chaos, to why Season 9 might just be our most unhinged yet (weâre scared too tbh).
Weâre talking bold opinions, more delulu energy than ever, and a whole lot of laughs, lessons, and low-key madness. Expect outspoken takes, juicy topics, and a season full of everything youâve missed.
⨠Weâre also SO excited to welcome back Buff Brows as our official season...
Scaling for Success, with Buff Browzâs Harry Dalton
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Want to take your beauty business to the next level? In this season finale of What The Pluckâs Beauty School, weâre talking all things growth, expansion, and long-term success. Special guest Harry Dalton, co-founder of Buff Browz, joins us to share his journey of building one of the UKâs fastest-growing beauty brands and the key lessons heâs learned along the way. From scaling smartly and increasing revenue to avoiding common pitfalls, weâre bringing you the expert insights you need to grow with confidence. If youâre ready to think bigger...
Hiring & Leadership, Building Your Dream Team
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A successful beauty business isnât just about skillâitâs about the people behind it. In this episode of What The Pluckâs Beauty School, weâre diving into the essentials of hiring, training, and leading a dream team. From finding the right staff and creating a strong salon culture to managing employees and keeping your team motivated, weâll share expert tips to help you build a thriving, supportive work environment. Whether youâre looking to hire your first employee or expand an established team, this episode is packed with insights to help you gr...
Beauty Biz Legal 101: Stay Compliant & Covered
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Running a beauty business isnât just about perfecting treatmentsâitâs also about protecting yourself, your clients, and your brand. In this episode of What The Pluckâs Beauty School, weâre breaking down the essential legal steps every beauty pro needs to know. From licensing and insurance to health & safety regulations, weâll guide you through the must-haves to keep your business compliant and secure. Whether youâre a solo artist or salon owner, this episode will give you the confidence to navigate the legal side of beauty with ease.
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Branding Your Beauty Biz: Stand Out & Stay Booked
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Your brand is more than just a logoâitâs the foundation of your beauty business. In this episode of What The Pluckâs Beauty School, weâre diving deep into the world of branding, covering everything from crafting a strong identity to attracting your ideal clients. Weâll share expert tips on defining your brand voice, creating a visual aesthetic, and ensuring consistency across social media and marketing. Whether you're starting fresh or refining your existing brand, this episode will help you stand out, build trust, and keep your appointment book full!
Suppo...
Retail to Riches: Selling Without the Sleaze
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Retail sales can be a game-changer for your beauty businessâbut how do you sell without feeling pushy? In this episode of What The Pluck: Beauty School, weâre breaking down the secrets to effortlessly boosting your retail revenue. From recommending products with confidence to positioning retail as an essential part of your clientâs beauty routine, weâll teach you how to increase profits while keeping your clients happy. Get ready for insider tips, sales psychology hacks, and real-life examples that will transform the way you sell. đ°đ⨠#WhatThePluck #BeautyBusiness #RetailSuccess
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Client Chemistry: The Secret to Retention & Loyalty
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Your beauty business isnât just about treatmentsâitâs about building relationships that keep clients coming back! In this episode of What The Pluck: Beauty School, weâre diving into the art of client retention. From creating unforgettable first impressions to handling tricky customer situations with confidence, weâll share proven strategies to boost loyalty, increase rebookings, and turn one-time visitors into lifelong clients. Plus, weâll reveal the secret to making your clients feel valued without burning yourself out. Get ready to level up your client game! đ⨠#WhatThePluck #BeautyBusiness #ClientRetention
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Social Savvy, Building Your Beauty Brand Online
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Social media is your beauty businessâs best friendâif you know how to use it! In this episode of What The Pluckâs Beauty School, weâre sharing the secrets to mastering your online presence. From crafting eye-catching content to engaging with your audience, weâll guide you through the strategies that turn followers into loyal clients. Plus, discover our top tips for creating a social media plan thatâs easy to stick to and delivers results. Whether youâre a social newbie or a posting pro, this episode will help you shine online!<...
Profit Perfect, Pricing Your Services Like a Pro
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Pricing your services can feel like a balancing act, but weâve got you covered! In this episode of What The Pluckâs Beauty School, weâre breaking down how to calculate your treatment costs to ensure profitability without overpricing. Learn how to factor in time, product expenses, and overhead costs, and discover tips for setting prices that reflect your value while staying competitive. Whether youâre just starting out or revisiting your pricing strategy, this episode will help you charge what youâre worth and grow your business with confidence.
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Numbers Donât Lie, bookkeeping basics
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Numbers donât have to be scary! In this episode of What The Pluckâs Beauty School, weâre diving into the essentials of bookkeeping for beauty businesses. Learn how to track your income and expenses, manage your cash flow, and keep your finances in tip-top shape. Weâll share simple strategies for staying organized, avoiding common mistakes, and making tax time a breeze. Whether youâre a numbers novice or looking to up your financial game, this episode will help you take control of your business finances with confidence.
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Class Is In, Beauty School Starts Here
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Welcome to What The Pluckâs Beauty School! In this exciting first episode of Season 8, weâre kicking things off with a bang by giving you an overview of what it takes to run a successful beauty business. From mastering your finances to building a brand that stands out, weâll introduce you to the key topics weâll cover this season. Plus, weâll share our top tips for laying a strong foundation, setting goals, and creating a business you love. Whether youâre just starting out or ready to level up, this is your...
Christmas Chats and 2024 Flashbacks
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In this festive season finale, join us as we reminisce about the highlights, challenges, and incredible moments from our year in the beauty industry. We'll discuss our standout memories, lessons learned, and achievements, plus take a fun dive into the festive season as we talk about "the C word" â Christmas! From our favorite seasonal tips to the joy (and chaos) of the holiday rush in salons, this episode is packed with laughter, insights, and a sprinkle of Christmas spirit. Don't miss this cozy roundup as we reflect and celebrate all things beauty and ho...
From Stage to Studio - Our Lash & Brow Awards Recap
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Join us as we dive into the glitz, glam, and unforgettable moments from our whirlwind experience at the 2024 Lash and Brow Awards! We took center stage at the Brow Awards, hosted a rocking pre-party, and recorded our first-ever live podcast at the Lash Awards with none other than the incredible Lash Mother, Uli. This episode is packed with behind-the-scenes stories, laughs, and all the drama and fun that went into making these nights ones to remember. Whether youâre here for beauty tips or industry insider scoops, grab a drink and settle inâthis...
Mastering Salon Retail Sales
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Are you ready to maximise your salonâs retail sales this holiday season? In this episode, weâre diving into retailing essentials for beauty professionals, sharing insider tips on how to make the most of Black Friday and Christmas to boost your bottom line. From product selection to creating irresistible offers, we cover everything you need to make retailing feel like second nature. Tune in to learn how to curate the right products, set up enticing displays, and craft promotions that will keep clients coming back for more!
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Beauty Horror Stories Pt6
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in this fan-favorite episode, Beauty Horror Stories Pt. 6, we dive into the wildest, most cringeworthy, and downright shocking stories sent in anonymously by beauty pros and clients alike. From disastrous salon mishaps to nightmare client encounters, weâre spilling the tea on the beauty industryâs most horrifying moments. If you thought beauty was all glam, think again! Get ready to laugh, gasp, and maybe even cringe as we share the juiciest horror stories from our listeners.
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Tanning Tips & Business Glow-Ups with CC Tanning & Beauty
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Join us for an exciting episode of What The Pluck with the incredible founders of CC Tanning & Beauty, Charlotte and Harriette! With over 40 years of combined experience, they share their journey in the beauty industry, the secrets behind their tanning and skincare products, and their mission to make high-quality beauty accessible to everyone. Tune in as we dive into tanning tips, skincare routines, and the challenges of growing a beauty brand.
Donât miss itâsubscribe, like, and share!
#WhatThePluck #CCTanning #BeautyBusiness #SkincareTips
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Brow Therapy with Brow Spa
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In this episode, we chat with Lisa Roberts, founder of BROW SPAâ˘, to dive into the brandâs mission of making self-care a priority through natural beauty and cruelty-free products. Lisa shares how she envisioned BROW SPA⢠as a sanctuary for relaxation and inner peace, offering expert rituals to nourish both body and soul. We discuss the future of vegan beauty, the power of self-love, and why self-care should be a fundamental part of everyoneâs life.
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Take Two: Raising Prices Without Losing Clients
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Weâre back and better with another crack at discussing the tricky topic of raising prices in the beauty industryâthis time, with properly working mics! In this episode, we dive into why it's important to regularly review your rates, how to communicate changes to clients without the awkwardness, and share success stories. Grab a coffee and listen in as we spill the tea on pricing strategies... again, but clearer!
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Chaos to Calendar: 2025 Prep Starts Now
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In this episode, we're diving into the ultimate guide for getting your beauty business organised and thriving for 2025. From setting clear goals and streamlining your processes to preparing for trends and financial planning, we're sharing our top tips to make the upcoming year your best yet. Tune in for practical advice, behind-the-scenes insights, and some fun personal updates. Get ready to level up your business game!
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As always if your loving our podcast please give us a 5-star rating and leave us a cheeky review. Also...
HairTan Hangout with Jodie Palmer
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In this exciting episode of What The Pluck, we sit down with the brilliant Jodie Palmer, EvoHair International Educator and the creator of the trademarked "HairTan" technique. Jodie takes us through her incredible journey in the hair industry, from her early career to her move to Barcelona. We dive deep into how she developed the HairTan technique, a revolutionary approach to creating natural-looking highlights, and hear all about her experiences, challenges, and tips for success.
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Plucked and Ready!
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Get ready, beauty lovers! đ In our Season 7 premiere of What the Pluck, your favorite hosts Jamie and Harriet are back and better than ever! Weâre spilling all the tea on what we've been up to during the breakâfrom hosting major beauty events to insider industry experiences. Plus, weâre giving you an exclusive sneak peek at whatâs coming up this season, including hot new topics, exciting guest appearances, and a few surprises! Tune in for the ultimate beauty podcast comeback.
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Season 6 Finale: Peaks, Pits, and Pluck Exclusives
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In the exciting finale of Season 6, join us as we look back and unpack each episode of this season! đ We'll share our peaks and pits, reflecting on the standout moments and challenges we faced along the way. Plus, stay tuned as we announce three exclusive What The Pluck surprises that you won't want to miss! It's a fun, candid, and celebratory wrap-up to our best season yet. Tune in for all the behind-the-scenes insights and a sneak peek at what's coming next! #WhatThePluck #SeasonFinale #Podcast
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The Lash Awards and Industry Insights with Rachael
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Join us for a fabulous episode of "What the Pluck?" as we sit down for a zoom call with Rachael, the visionary founder of the UK's biggest lash-specific event, the Lash Awards. Discover the inspiration behind this glamorous event that draws 400-500 attendees for an unforgettable night in Birmingham, complete with a themed pre-party, a sumptuous three-course meal, and the thrilling announcement of the winners.
Rachael shares her journey from running her own successful lash business to creating an industry-leading awards show. We'll delve into the meticulous planning and organization that...
Raising Prices in the Beauty Industry
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In this insightful episode of "What the Pluck," we tackle a topic that every beauty professional grapples with: raising prices. Join us as we delve into why it's crucial to consider price increases in today's market, debunk common fears and misconceptions, and explore practical steps to implement price changes smoothly. Discover how to assess your value, communicate effectively with clients, and handle pushback with confidence. Tune in for success stories, expert advice, and strategies to elevate your business without losing clients. Don't miss this essential guide to pricing in the beauty industry!
<...Shaking Up the Beauty Industry with Buff Brows
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Join us for an exciting episode of "What the Pluck" as we chat with Ellie, representing Buff Brows, the UK's fastest-growing brow brand! (And this season's sponsor)Â Discover how Buff Brows has revolutionised the industry with their high-quality products, in-person masterclasses, and innovative approaches. Ellie shares the brand's journey, the secrets behind their rapid success, and the importance of community and education in the beauty world. Tune in for inspiring insights, industry trends, and tips on how to elevate your own beauty game. This is an episode you don't want to miss! Plus, e...
Manifesting for Dummies with Molly, the transformational mindset therapist
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Curious about manifesting but not sure where to start? Tune in to this enlightening episode of "What the Pluck" as we chat with Molly, a seasoned manifestation coach, to demystify the process. Whether youâre a skeptic or a believer, Molly breaks down the basics of manifesting, shares her own success stories, and offers practical tips to harness the power of positive thinking in your daily life. Get ready to learn how to turn your dreams into reality with expert advice and inspiring insights. Don't miss this episodeâyour journey to a more inte...
Zen Chats with Saint and Serenity
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In this weeks episode of "What the Pluck," we sit down with Poppy & Danielle, the founders of Saint and Serenity, a 3-year-old brand making waves in the brow industry. Recorded in a serene Pilates studio right after their zen event featuring a sound bath and Pilates session, this episode is full of laughs and deep insights. We delve into their brand journey, upcoming plans, and what they wish would disappear from the beauty industry đ.
Tune in for a relaxed, yet informative chat that blends business with a touch of tranquility.
S...
Revolutionising Client Consultations with Aimee Evans
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In this episode of "What the Pluck," we sit down with Aimee, a brow OG and innovative entrepreneur who has developed groundbreaking software for managing client consultation forms. Join us as Aimee shares her journey in the beauty industry, the inspiration behind her software, and how itâs going to transforming the way beauty professionals operate. Discover Aimee's top tips for efficient client management, hear success stories from users, and get a sneak peek into future updates. Whether you're a seasoned pro or just starting out, this episode is packed with insights you wo...
