Future Picks

In this episode of Future Picks, Oliver Ross, Head of Loyalty & CRM at KM Malta Airlines, takes us inside the creation of KM Rewards: a loyalty programme built from scratch in record time. From instant SkyBux redemption and a transparent value proposition to 20% monthly membership growth, Oliver explains how loyalty can be both simple for customers and strategic for airlines.

Learn more about Branchspace:

Branchspace is a leading digital...

Everyone talks about delivery. But what happens before a project starts? In this episode of Future Picks, Branchspace consultants Kin and Varad share how they guide major airline clients through the crucial early stages of transformation. With insights on scoping, alignment, governance and why “earned trust” is the secret weapon of any successful launch.

Learn more about Branchspace:

Branchspace is a leading digital software provider and cons...

What does it take to deliver truly seamless airline check-in and self-service?

In this episode of Future Picks, we chat with Gosia Korpal, Product Owner at Branchspace, about her transition from customer service and QA into product ownership. And how that journey shapes the Triplake platform’s Smart Self-Service and Check-in modules.

We explore:

🎧 New Future Picks Podcast: Beyond Buzzwords | What Airlines Need to Know About NDC, OOM and AI

What does it take to drive Modern Airline Retailing forward?

JP Olmos, Senior Expert at Branchspace, brings over 14 years of airline and tech experience to this episode. From the evolution of NDC and Offer & Order Management, to the impact of AI agents, JP shares practical insight, industry trends and real-world perspectives from the Americas.

🎙️ Highlights include:

What are the future trends in airline payments and digital transformation?

Join host Clarissa Jenkins as she chats with Mathieu Tahon, Principal Consultant at Branchspace, about cutting-edge innovations from his talk at the Actuary.aero Conference 2025. Discover insights into payment orchestration, tokenisation and how airlines can improve customer journeys while overcoming legacy challenges.

Listen now for an expert take on modernising airline payment architecture.

Website & Social:

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www...

Join industry expert Timmo as he shares deep insights from years in airline technology and distribution. Drawing from his experience at major carriers like Qantas and Virgin Australia, Timmo discusses the transformation of airline retailing, the challenges of NDC implementation, and his vision for aviation's future through 2030.

Learn about the distinct approaches different airlines take to modernisation, the complex hurdles facing travel management companies, and the exciting possibilities of AI, hyper-personalisation, and digital ID in transforming the traveller experience. Timmo offers practical advice for airlines of all sizes and shares his perspective on how...

In this episode of the Future Picks podcast, we chat with Dorota Ziajka, Branchspace Product Manager for Triplake On the Go.

We discuss the biggest takeaways from MWC Barcelona 2025, one of the world’s largest technology conferences. Dorota shares insights on AI-driven mobile experiences, the Smart Airport Summit and how airlines can learn from tech leaders like Samsung, Glovo and AppTweak to optimise digital retailing and customer engagement.

Listen in as we explore how AI, automation and seamless connectivity are shaping the future of airline apps and passenger experiences. Plus, Dorota shares her thoughts on wh...

In this episode of Future Picks, we sit down with Deepak Puthiyedath, Managing Architect at Branchspace, to explore the future of digital retailing in the airline industry. Deepak shares insights on how airlines are embracing API-first strategies, modernizing legacy systems, and leveraging data-driven solutions to enhance customer experiences.Key topics:— Key trends shaping digital transformation in aviation— Challenges airlines face with legacy systems & retailing platforms— How an API-first approach enables agile, scalable digital solutions— The role of AI, analytics, and modern payment solutions in airline retailing

In this episode, we talk with Simon Genta, Consulting Practice Manager at Branchspace. We look at digital transformation in the airline industry and how consulting can help airlines navigate this journey.With over a decade of experience in management consulting, Simon leads Branchspace’s fast-growing consulting practice, helping airlines optimise their business processes, technology adoption, and customer experience.Simon shares real-world insights, practical advice, and examples of how Branchspace is making a difference for airlines. If you're interested in airline retailing, digital innovation, and consulting, this episode is a must-watch.Key topics:— What digital transformation means for airlines— The bigges...

In this episode, we welcome Tomek Wiśniewski, Mobile Apps Developer at Branchspace, to explore the future of mobile technology in the travel industry. Tomek shares his journey from developing MojeZdrowie24, a leading Polish health app, to shaping the Triplake mobile platform for airlines. He discusses the latest trends in mobile development, including AI, cross-platform apps, and digital identity wallets, and how they’re transforming air travel. We also dive into Branchspace’s involvement in a groundbreaking IATA proof-of-concept that successfully demonstrated a fully digital travel experience, allowing passengers to breeze through booking, check-in, and airport security using digital crede...

Join us at FTE APEX Asia Expo in Singapore as Ursula Silling, CEO of Branchspace, discusses how we're revolutionising the travel experience. From reimagining stopovers with our 'Stop and Stay' solution to enabling seamless travel with digital identities, Ursula shares insights on innovation, personalisation, and collaboration across the travel ecosystem. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978

In this episode of the Future Picks podcast, Simon Pitt shares his extensive experience in airline revenue management across the globe.

Join us as we explore the evolution of revenue strategies, groundbreaking innovations like origin and destination control, the integration of technology, and the critical role of people and organisational structure.

Simon offers a visionary outlook on the future of airline revenue management, the shift from legacy systems to modern solutions, and how airlines can optimise the customer journey to drive profitability.

Website & SocialWebsite: https://www.branchspace.com/Email: reinventdigital...

Discover insights from industry leaders in this engaging panel discussion recorded live at Future Travel Experience Asia. This session dives into the strategies airlines and travel suppliers are using to unlock new revenue streams through cutting-edge e-commerce platforms, innovative ancillary services, and customer-centric retail approaches. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978

Dynamic pricing has sparked widespread debate across industries like music concerts, sports events, and airlines. In this video from Future Travel Experience Asia, the panel shares how airlines approach dynamic pricing, balancing supply, demand, and consumer transparency. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978

Imagine a seamless travel experience where your flight, airport spa, taxi, dinner, and accommodation are effortlessly connected and tailored to your needs. Advanced, intuitive recommendations guide you like a trusted friend—only better. That's Branchspace's vision shared by Ursula Silling (CEO) at Future Travel Experience Asia, in November. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978

In this episode, we talked to Mark Otero, Experience Design Director, about how design contributes to the overall experience airlines want to deliver.

Here's what we talked about:

Website & Social

Website: h...

Watch Ursula Silling (CEO) and David Turton (CTO) at the World Aviation Festival 2024, as they explore the key role of digital transformation in the airline industry. In this insightful presentation, they discuss the evolving expectations of travellers and the necessity of providing a seamless digital experience to build customer trust and loyalty. They also explain what airlines can learn from successful brands like Deliveroo and Uber, focusing on personalisation and convenience. Hear about the importance of creating a culture of experimentation, leveraging technology to enhance customer journeys, and promoting collaboration with customers.

Watch the full panel session with Branchspace and British Airways that took place at T2RL Engage 2024. Radu Iliescu, Head of Consulting at Branchspace, and Oliver Ahad, Head of Offer & Order Solutions at British Airways, share how this collaboration sets a benchmark for airlines when it comes to creating a true shopping experience. Moderated by Jerry Foran, Senior Consultant at T2RL.

To keep up with customer expectations, airlines are always seeking innovative ways to enhance their experience and boost revenue. The evolution of technology and the increasing availability of modern data analytics tools are transforming the landscape of airline retailing. In fact, by 2030 Airline retailing could be worth $40 billion. Advanced analytics and personalised offerings allow airlines to tailor their services to individual passenger needs. This shift is supported by modern offer and order management systems, which integrate various retail capabilities across multiple channels, creating a seamless and consistent customer journey. Ursula Silling, CEO of Branchspace, and Radu Iliescu, Head of...

Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

The transformation of the airline industry through digital strategies is gaining more momentum than ever. This panel discussion raises important questions to some of the best airline examples like LATAM, Lufthansa Group and AirAsia. Watch the full discussion than took place at FTE Dublin 2024 (June 11-13) Moderator: Eric Leopold. Founder of Threedot. Contribution by: — Ricard Vila, CDO of LATAM — Keith Martin, Senior Strategy Manager at Lufthansa Group — Wong Mei Hong, Head of Ancillary Revenue at AirAsia — Ursula Silling, CEO of Branchspace #airlineindustry #customercentric #digitaltransformation

How will digital identity increase the passenger experience and improve airport operations? This panel discussion reveals many of the answers we’re looking for in this industry. See it from the different perspectives of: - Vanessa Calvo, Head of Funding and Innovation Trends department at Aena - Bill Carleton, Director, Advanced Recognition Systems at NEC Corporation of America - Harvey Tate, Human API - Digital Transformation, IAG - Ursula Silling, CEO of Branchspace Moderated by Andrew Price, Managing Director at Opermium This session took place at Future Travel Experience 2024 in Dublin (11-13 June) #airlineindustry #customercentric #digitaltransformation

This session took place at FTE Dublin 2024 (11-13 June). Branchspace and British Airways have been collaborating to test the first fully integrated digital identity travel experience. From shopping for flights to arrival. Starting on a journey from London Heathrow to Rome Fiumicino. What can we learn from these efforts and do we now globally scale such efforts? Ursula Silling, CEO of Branchspace, presented the vision of Branchspace when it comes to integrating Digital Identity in Travel. Harvey Tate, Human API at British Airways, also joined the session. #airlineindustry #customercentric #digitaltransformation

Watch the full panel discussion at IATA Innovation Day (Apr 25-26) on Digital Identity to Enable Customer Centricity. Surely an extremely insightful talk with Ursula Silling, CEO of Branchspace, joined by William Warbington, Director Innovation Strategy Planning at SkyTeam, Vikas Bhola, CEO of NeoKe, Vladimir Vujovic, Senior Digital Innovation Manager at SICPA, Louise Cole, Head of Customer Experience and Facilitation at IATA, and Kat Morse, Senior Manager Innovation & Partnerships at IATA. #airlineindustry #customercentric #digitaltransformation

Get exclusive access to our session at IATA Innovation Day (Apr 25-26) with Ursula Silling, CEO, and Andrew Webster, Director of Airline Offer & Order Consulting. Discover how we're transforming the stopover experience for modern travelers with our innovative Triplake Stop & Stay solution. With thorough customer research, we reveal the significant challenges and potential of stopovers. Learn how airlines can leverage these insights to enhance their offerings and meet evolving customer demands. Case studies of travelers like Gabriela, a digital nomad, and Ana, a senior social media star, showcase the importance of personalized stopover solutions. See how the Stop & Stay...

Kamila Stasik is the General Manager of our technology centre in Kraków, Poland.

Today we’re talking about setting up a growing team for success in our organization.

Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Dorota is the Product Manager of our Triplake Mobile App solution, and today we’re talking about how airlines can improve customer experience using mobile apps.

In Dorota's own words: "Hello everyone, I’m thrilled to be here today. I’ve had the joy of being the Product Manager for Triplake Mobile Apps for almost two years now.
I’m all about mobile apps and aviation—it’s where my passion flies high! In my role, I get the exciting opportunity to blend these interests daily."

In a recent discussion, David Turton, Chief Technology Officer at Branchspace, shared valuable insights on how airlines can embrace modern retailing. Here are three key strategies he recommends for airlines to implement today: 1. Decoupling Legacy Systems with Pragmatic APIs: A crucial consideration is the abstraction of details and the implementation of pragmatic APIs to disconnect from legacy environments. This ensures a seamless separation between the consumer-facing digital experience and the underlying infrastructure. By achieving this decoupling, airlines can facilitate the replacement of various components over time, streamlining the transition to modern retailing. 2. Embracing Modularity in Digital Ecosystems: Turton emphasizes...

Dive into the world of seamless digital commerce and exceptional customer experiences with David Turton, CTO at Branchspace — digital reinvented, as he shares the successes of our valued customers using, or about to launch, the Triplake dynamic retailing platform. Our customers' stories span various approaches. Some airlines boldly opt for a transformative journey, replacing their entire digital ecosystem at once. Triplake becomes their partner of choice, offering a platform covering all aspects for a consistent and engaging customer experience. On the flip side, other airlines prefer a stepwise approach, deploying parts of the experience first and progressively evolving other ke...

Extract from an interview with Ursula Silling, CEO at Branchspace, and Michael Huynh, Founder and Managing Director at Branchspace. At World Aviation Festival, Lisbon, 2023.

Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Extract from Panel participation “Blazing the Trail to Offer/Order Transformation—Managing the Pain”, with Radu Iliescu, Director of Digital Solutions & Consulting at Branchspace. T2RL Engage, London, September 2023.

Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Extract from Panel participation “Blazing the Trail to Offer/Order Transformation—Managing the Pain”, with Radu Iliescu, Director of Digital Solutions & Consulting at Branchspace. T2RL Engage, London, September 2023. Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Some of us are very excited about it. Others fear that it will take over the world. Whether you like it or not, there’s a hype for the rise of AI, and it will definitely impact the airline industry. In this video, our management team share their thoughts on the diverse aspects of AI, from dynamic digital experiences to real-time interaction personalization. Join us on this exploration of AI's role in reshaping the future of airline operations and the customer experience. #airlineindustry #customercentric #digitaltransformation Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.li...

Getting personal — How Triplake helps to create truly customer-centric experiences as part of the digital transformation journey Extract from an interview with Ursula Silling, CEO at Branchspace, and Michael Huynh, Founder and Managing Director at Branchspace At World Aviation Festival, Lisbon, 2023

Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Extract from an interview with Michael Huynh, Founder and Managing Director at Branchspace and Ursula Silling, CEO at Branchspace at World Aviation Festival, Lisbon, 2023 Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Starting with a very entertaining scene of what it means to build a customer-centric experience, our team presented at World Aviation Festival our ways to get airlines to modern retailing. #airlineindustry #customercentric #digitaltransformation Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Twitter: https://twitter.com/branchspace Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978

Modern retailing is no longer an option for airlines; it has become a necessity. However, the path to modern retailing varies depending on the specific circumstances of each airline. Get deep insight on the future of air travel in the retailing space and the role that digital innovation plays with our management team. #airlineindustry #customercentric #digitaltransformation Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Twitter: https://twitter.com/branchspace Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978

We’re in Oxford street, London. At the heart of modern retailing. Join us for a conversation with Branchspace Management team: our CEO, Ursula Silling, our CTO, David Turton, and our Director of Digital Solutions and Consulting, Radu Iliescu. They talk about how the transition to modern retailing will impact the way we travel, and what it means for airlines and the expectations of today’s traveller. #airlineindustry #customercentric #modernretailing Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Twitter: https://twitter.com/branchspace Instagram: https://www.instagram.com/branchspace_digi...

We’re in Oxford street, London. At the heart of modern retailing. Join us for a conversation with Branchspace Management team: our CEO, Ursula Silling, our CTO, David Turton, and our Director of Digital Solutions and Consulting, Radu Iliescu. They talk about how the transition to modern retailing will impact the way we travel, and what it means for airlines and the expectations of today’s traveller. #airlineindustry #customercentric #modernretailing Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Twitter: https://twitter.com/branchspace Instagram: https://www.instagram.com/branchspace_digi...

We’re in Oxford street, London. At the heart of modern retailing. Join us for a conversation with Branchspace Management team: our CEO, Ursula Silling, our CTO, David Turton, and our Director of Digital Solutions and Consulting, Radu Iliescu. They talk about how the transition to modern retailing will impact the way we travel, and what it means for airlines and the expectations of today’s traveller. #airlineindustry #customercentric #modernretailing Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Twitter: https://twitter.com/branchspace Instagram: https://www.instagram.com/branchspace_digi...