Salon Goals
Salon Goals is where we talk about what actually goes into running a profitable, sustainable beauty business — the kind that doesn’t rely on you being everywhere, and doing everything, all the time. I’m Lauren Lappin, a 7-figure salon owner and business coach. I’ve spent the last 12 years building and running a staff-led beauty business, and coaching other salon owners through the same challenges. This podcast is where I share the conversations I wish more people were having earlier. You’ll hear honest, practical episodes on leadership, money, systems, team management, pricing, growth, and the decisions that matter once your...
5 Reasons Salon Owners Burn Out (and the Honest Fixes Nobody Talks About)
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren shares her Top Tips for Avoiding Burnout in your Small Business.
Lauren's Top Tips for Avoiding Burnout in Business.
1) Revisit Your Why. Ask yourself the following questions:
Why did you start your Business?Why do you continue to operate your Business?Do your daily tasks still align with your Why?2) Set Boundaries & Stick to Them. (Make Your Default Answer NO). (09:15).
3) Always Have Something Meaningful to Look Forward To. (13:30).
4) Get Organised and...
Staff Management Q&A - The Five Love Languages | Staff Giving Attitude | Handling Leave Requests | Cash Handling & Control
https://www.laurenlappin.com.au/private-coaching
In this week's Listener Q&A episode, Lauren dives deep into the topics of Staff Management and Staff Engagement, and then offers up a complete masterclass on Cash Handling and Cash Control for your small business.
If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.
Showing Staff You Value Them, the 5 Love Languages. (00:35). Dealing with Staff Attitude. (08:30).Managing Staff Leave Requests. (15:53).Onboarding New Staff Members. (26:07...The Real Reason You're Attracting Unqualified Salon Applicants
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren discusses the real reason that you're attracting unqualified Salon applicants, and how to improve both your Job Ads and your Position Descriptions to get the very best results from your hiring process.
Clearly Define What You Want in a Candidate. (05:30). Create a Detailed Position Description. (11:45).Set a Limited Timeframe for Applications. (18:00).Post Multiple Times on Social Media. (20:00).Utilise Facebook and Community Groups for Job Postings. (22:20). Don't Even Consider Poaching Other Businesses' Staff. (26:10). Prioritise Personality and Culture Fit in Hiring. (29:30).....<...
The Action Gap, and the Importance of Accountability in Business
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren Lappin speaks on the concept of the Action Gap in business, and why so many Entrepreneurs struggle to take the learning they're doing and putting it into real-world practice. As Lauren says in this episode, "Knowledge without action is useless in business".
The Action Gap. (01:08). Accountability in Your Beauty Business (and Your Learning Journey). (03:15).Implementing Change. (04:58).The Role of Community and Networking. (12:06).Focusing on Actions, Not Just "Education". (12:34). The Salon CEO Day Live Event. (14:55).Listen to more topics around...
Building a Bigger and Better Financial Future with Jessica Conrick (Educator & CPA)
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren is joined by Finance Expert, Educator and CPA, Jessica Conrick, and together they lay out a plan for identifying what you want your financial future to look like, and also how Beauty Professionals can start the process of making that future a reality.
Lauren and Jess both believe that more (not less) money conversations is good for all women in business.
• Building Your Financial Architecture. (12:00).
• Prioritising Future You. (16:00).
• Lauren's Superannuation Success Story. (22:00).
• Building...
A Real Conversation About How We Navigated One of the Hardest Years in My Beauty Business
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren is joined by her Salon Manager, Jemma, and together they share how they navigated an expectedly tough start to 2025, and how they managed to turn the business around and inspire the Team to finish the year out with incredible results.
Lauren's Instagram 2025 post: https://www.instagram.com/p/DS6iSNxEttQ/?img_index=1
• A near-complete changeover of the Salon Team.
• A tumultuous start to 2025. (05:00).
• When it came to training new Team members, Jemma had serious skin i...
Q&A - Business Partnership Difficulties | Installing a New Manager | Work-life Balance | Increasing Sales
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's Listener Q&A episode, Lauren tackles four very challenging Salon Business Questions all around the topics of Partnerships, New Managers, Work-life Balance, and Increasing Sales without the ick.
If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.
Listener Questions:
What do you do when you're having difficulties with your business partner and within your business partnership...This Podcast Is Levelling Up: Welcome to Salon Goals
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren shares some very exciting news about the future of the Podcast. The same great business growth content, but at an entirely different (and more engaging) level.
....
Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128
Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59
Lauren on Instagram: https://www.instagram.com/laurenlappin_
Allure's Instagram: https://www...
How I’m Closing Out 2025, and Intentionally Setting Up for a Big 2026
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren shares her personal process for evaluating the previous 12 months (of business and life), and how she uses those insights to set goals and plan next-steps for the year ahead.
This episode will give you the framework you need to be honest and clear-headed about 2025, and how to use that knowledge to go into 2026 with both excitement, and clarity.
Essential Questions for a Big 2026:
What went well in 2025? What were the highlights? (04:00).What do you want to do...5 Things I Got Wrong in My Business ... and What I'd Do Differently Now
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode your Host Lauren Lappin breaks down the 5 things she got wrong in her Business, and what she'd do differently now.
The 5 Things I Got Wrong in Her Business:
Holding onto the wrong people for too long. (Be them Staff, Service Providers, or even Clients, you need to cut ties with these people as quickly as possible before they drag you down professionally, and personally).Stayed on the Tools for too long. And held onto control for too long. ("Freedom and...How to Set Yourself Up for a Stress-Free December
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
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In this week's episode Lauren shares several ways that she's taking care of herself (and by extension her Family and her Team) this December. Lauren asks the question: Are You Planning to Thrive, or Just Survive?
"We (as Business Owners) need to take care of ourselves and enjoy this time of year, too"
~ Lauren Lappin.
A focus on health at this time of year is key to making it through the silly season unscathed. (05:30). Massage...6 Mistakes That Quietly Kill Your Profit Margin
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren breaks down the 6 mistakes that could be killing your Salon profit margin.
The 6 Mistakes That Quietly Kill Your Profit Margin:
Undercharging for your products and services. (04:45).Discounts, value-adds and loyalty systems that eat into your profit. (08:00).Allowing too much time for your services. Remember, time is money! (13:00).Too many subscriptions, systems and tools. (21:00).Retention of Team Members that aren't performing, and aren't profitable. (25:00).Overdelivering out of fear. (28:00).https://www.laurenlappin.com.au/service-cost-calculator
11 Weekly Money...
Stop Posting This on Your Salon Instagram (It’s Costing You Clients)
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren discusses the types of things that you should definitely NOT be posting on your Salon Instagram. Irrelevant and/or Inappropriate posts on your Salon socials can impact your professional reputation, and by extension, cost you new and existing Clients.
Educating, Inspiring, Entertaining and Connecting, these are the only types of posts you should be posting on your business socials ~ Lauren Lappin.
Stop Posting This on Your Salon Instagram:
• Stop posting your Salon Policies.
• Stop post...
Your Business Growth Checklist: The 9 Things That Actually Move the Needle
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren shares the 9 Things That Actually Move the Needle in Growing Your Salon Business.
These key factors range from committing to your Content Marketing, to Team Engagement, to Personal and Professional Development, and everything in-between. As Lauren herself mentions in the episode, "Spend time, energy and focus on these 9 Things and you will see growth in your Business."
Your Business Growth Checklist:
Commit to the Content Marketing for Your Business. (04:15).Team Building and Team Management. (07:00).Your New Client...Stop Wasting Time: How Beauty Business Owners Should Be Using AI with Alicia Phoenix
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren is joined by the amazing Alicia Phoenix (Owner & CEO. of Prolong Lash). Alicia is a fellow AI user and advocate in the beauty business space, and this episode is a deep-dive into both getting started with AI in (and for) your Salon business, and also how you might want to increase your understanding and expand the application of AI going forward.
What Lauren and Alicia Talk About:
• How did Alicia get started with AI? (05:15).
• Using AI for...
Q&A - Moving into a Bigger Space | Staff Laziness and What to Do About It | Salon Managers and Their Role
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's Listener Q&A episode (part 2 of 2) Lauren goes deep into the truths and complexities around Moving into a Bigger Salon Space, Dealing with Staff Laziness, and the role(s) of a Salon Manager.
If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.
Listener Questions:
When is the right time to move into a bigger Salon space...Q&A - Clients That Only Want to See You | Struggling to Budget for Stock | Not Paying Yourself
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's Listener Q&A episode (part 1 of 2) Lauren tackles three very different but equally important Salon business questions around Client Expectations, Stock Control, and Owners not paying themselves.
If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.
Listener Questions:
How do we best engage with Clients that only want to see the Owner or a particular Team...What Actually Matters on Your Salon Socials. (Spoiler: it's not Follower Counts, Views, or Going Viral)
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren discusses What Actually Matters on Your Salon Socials. Lauren also shares her opinion on the value of Social Media Marketing Groups and Content Idea Clubs online, and if a virality-first orientation is helpful for marketing bricks-and-mortar businesses.
What Matters More Than Follower Counts, Views, and Going Viral:
• Don't forget, we have bricks-and-mortar serviced-based businesses. Create content for your ideal local Clients, and your ideal potential Clients. (05:45).
• Your main goal on Socials should be to get more payi...
The CEO Mindset Series: Beating Imposter Syndrome in Your Beauty Business.
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In part 3 of the CEO Mindset Series, Lauren Lappin dives deep into the concepts of self-belief, self-confidence, and challenging imposter syndrome (and self-doubt) in life and business.
Manifestations of a Lack of Self-Belief:
• Imposter Syndrome and Challenging Negative Thinking. (03:45).
• Comparisonitis. (07:50).
• Negative Self-Talk. (10:00).
• Fear of Failure. (12:45).
• Overwhelm. (14:00).
How To Build Self-Belief and Beat Back Imposter Syndrome:
• Shift Your Focus. Stop looking inward, and start looking outward. (17:30).
• Create a Happy List. Save positive...
The CEO Mindset Series: Rewriting Your Money Story.
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In part 2 of the CEO Mindset Series, Lauren Lappin explores the concept of Money Mindset, and how your thoughts and feelings around money can impact your life and business.
We all have a Money Blueprint that knowingly (and unknowingly) influences our financial lives (often in limiting ways) and it can be next-to-impossible to identify, challenge and change that rusted-on Blueprint, without the proper tools. This episode of the Podcast aims to provide you with some (or all) of the tools you'll need to get started...
The CEO Mindset Series: Breaking Free From Overwhelm.
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In part 1 of the CEO Mindset Series, Lauren Lappin dives deep into the concept of Entrepreneurial Overwhelm: what it is, how it can affect both you and your business, and the steps you can take to break free from this viscous cycle and experience more growth and abundance in your business (and life).
• How to spot if you're approaching Overwhelm, or that you are already overwhelmed in your business. (02:00).
• What is Wearing all the Hats in Business? (04:00).
Lauren's Tips for Overcoming Over...
How To Keep Your Client Relationships Professional (without the guilt).
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren discusses the incredibly important (yet often unspoken about) topic of Keeping Your Client Relationships Professional, and how to do so without the guilt.
• Dealing with personal questions as a Beauty Professional. (08:30).
• Supporting your Team with systems and policies. (10:30).
• What to do if Clients are inviting you to events/parties/personal get-togethers. (14:20).
• What to do if a Client puts you on the spot. (16:30).
• Firm boundaries are paramount in Professional Client Relationships. Have A Salon Phon...
Future-Proofing Your Business with Smart Money Moves.
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren dives deep into the mindset behind making Smart Money Moves in your Salon business, and how to future-proof your business and financial life.
**This is not professional or personal financial advice, and is meant for educational and informational purposes only. Please speak with your Financial Advisor and/or Accountant for personalised and specific information for your business and personal finances.**
Future-Proofing Your Business with Smart Money Moves:
• Why making Smart Money Moves is a key pillar to...
The Real Cost of Discounting (and What To Do Instead).
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren discusses the real cost of discounting in your Business, and what to do instead.
The Impact of Constant Discounting on Your Business:
Erodes Your Brand Value.Discounts attract bargain hunters, not loyal Clients. (03:00).Discounting can damage the perceived value of your services — Clients and potential Clients may start to question your pricing across the board, you run the risk of being perceived as cheap or non-premium. (04:30).Regular discounts (aimed at attracting new Clients) may start to annoy your most lo...Life Lately: Big Changes, Salon Wins, and What I've Been Learning About Myself.
https://www.instagram.com/laurenlappin_
In this week's episode Lauren goes behind-the-scenes and shares both some very personal updates (about life and business), and also some exciting news about new projects that are coming down the pike.
Life Lately:
• How is Lauren's husband Owen's new business going?
• Health and Fitness in 2025. (05:00).
• ADHD, and Home Life. (08:45).
• The Salon Lately - a quiet March, a strong April, and LED Lashes. (16:00).
• The Final Ever Salon Goals. (19:00).
• Taking Messy Action (on YouTube). (21:30).
• Managing Energy and Focus. (27:00).
...How to Scale Your Beauty Business Beyond Yourself - an interview with Nat from SZN Social.
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren shares a fantastic (in-Salon) interview with the amazing Nat from SZN Social (and the Trend SZN podcast). This episode is a masterclass in growing your Salon with content-creation as a key driver, and getting-off-the-tools in your Business.
SZN Social: https://www.sznsocial.com/
....
Rate and Review 'The Lash Business Lounge' in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128
Rate 'The Lash Business Lounge' in Spotify: https://open.spotify.com/show/0xvJ8MNZM9...
11 Years - 11 Lessons: What I've Learned from Building a 7-Figure Salon (and Coaching 200+ Beauty Business Owners).
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren shares 11 crucial lessons she's learned from 11 years in Business. These lessons have been foundational in Lauren launching and growing multiple successful businesses in the Beauty space.
You don't need to do it all yourself. (03:00).Your Business should work for you, and not the other way around. (05:30).Good communication is everything. (07:15).The Customer is NOT always right. (10:30).Hire for personality, work ethic and culture fit, not skills and experience. (12:30).Your Team will only rise to the standard that you set and uphold...When the Client Isn't Right - Handling Complaints and other Difficult Situations
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren discusses a recent difficult situation in her Salon business. From how the Team handled the issue with the Client at the time, to how Lauren and her senior staff are handling the situation now and into the immediate future, we go inside the Salon and navigate the journey together.
Handling Complaints and other Difficult Situations:
• 9 times out of 10, the Customer/Client IS always right, but in some situations the Client ISN'T always right. ~ Lauren Lappin. (06:00).
• A nega...
How Salon Goals Helped Tylar from 'Unreal Artistry' Grow Her Beauty Business
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren shares an amazing conversation she had with Tylar from Unreal Artistry in Beaconsfield, Australia. Tylar got started in the Beauty Industry at the age of 15, and worked both in Australia and in Canada (in all different types of beauty businesses) before returning to Melbourne to establish her own Salon Business. Tylar is now known throughout the Industry for her unique and amazing Salon location, and her world class Client experience.
Tylar begins by sharing the journey of how she got...
Q&A - When Is The Right Time to Hire? | What To Do When Staff Get Job Offers from Another Business?
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's Q&A episode (part 3 of 3) Lauren tackles two very different but equally tough questions about Hiring, Team Management and Negotiation.
If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.
Listener Questions:
When is the right time to hire?What do you do when a valued member of the Team has been offered a position by another...Q&A - What To-Do in Gaps | Timely Rewards | Getting Clients to Rebook | Rebranding a Business | Dealing with Poor Retention
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's Q&A episode (part 2 of 3) Lauren tackles several tough yet massively important Listener Questions from a recent Instagram Poll. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.
Listener Questions:
What do you have your Team do when Clients aren't booked in? What jobs do you get done in the gaps?Do you use the Timely Points/Rewards...Q&A - Phone Usage | Socials for Growth | Hiring Skilled vs Unskilled Staff | Social Media Burnout and Chasing Trends
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's Q&A episode (part 1 of 3) Lauren tackles a list of fantastic Listener Questions from a recent Instagram Poll - with the bulk of the questions being focussed around Phone Usage in the Salon, Hiring, Social Media, and Growth.
If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.
Phone Usage in the Salon.Social Media Content for new vs...Are You The Bottleneck in Your Own Business?
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
https://www.instagram.com/laurenlappin_
Are you the bottleneck in your own Business? In this week's episode, Lauren discusses how to know if you are, and what to do about it.
"A bottleneck in business is any limiting factor (in a process) that slows the growth of your Business." ~ Lauren Lappin.
Some Examples of Salon Business Bottlenecks:
You have current and/or potential Clients waiting on you to confirm bookings and reply to DM's, calls, emails. (05:00).Your Team needs to...4 Signs You're Ready to Hire (and what to fix if you're not)
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
Done-for-You Policy and Procedure Manual.
In this week's episode Lauren discusses the 4 Signs You're Ready to Hire, and what to do if you're not.
"The cost of waiting too long to hire, is that you might end up hiring out of desperation, and a desperate hire is often a bad hire." ~ Lauren Lappin.
4 Signs You're Ready to Hire:
Your client demand is outpacing your capacity. (07:30).You're constantly working IN the business, not ON it. (10:55).You've started the process of creating...The Hobby Mindset - Why You Need to Start Treating Your Salon Like a Real Business
https://www.instagram.com/laurenlappin_
In this week's episode Lauren shares the 5 signs that you might be stuck in a Hobby Mindset, and that you might treating your Business like a hobby or side-hustle.
Lauren then goes on to share 5 proven ways to break out of The Hobby Mindset in your Beauty Business.
The 5 Signs That You're Stuck in The Hobby Mindset:
You don't know your numbers. (01:40).Your prices haven't gone up in a really long time. (02:15). You're available All The Time. (03:30).You keep offering services that you don't enjoy doing and...How to Stay Consistent with Your Salon Socials (even when you're busy AF).
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
In this week's episode Lauren discusses how you can stay consistent and effective with your Salon Socials, even when you're busy AF.
• How consistent social media marketing was crucial in Lauren growing multiple successful beauty businesses since 2014. (02:45).
• Getting to 5,000 Followers. (09:30).
• Don't put Content Creation last on your To-do list. (12:00).
• Put a time limit on your Content Creation block for the week. (14:00).
• We want Customers, not just Followers. (16:00).
• Staying consistent is paramount to your success. (19:00).
• Test and...
The Truth About Burnout in the Beauty Industry ... and How to Come Back From It.
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
https://www.instagram.com/laurenlappin_
In this week's episode Lauren tackles an incredibly important (and complex) topic that impacts the majority of Beauty Industry Professional and Salon Owners at some point during their careers, burnout.
Lauren first covers the early warning signs of impending burnout (how to know it's coming), and she then goes on to share five proven ways to fight back and even overcome burnout in your beauty business.
The Early Warning Signs of Burnout in Your Business:
...Is Your Online Booking Process Losing You Potential Clients?
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
https://www.instagram.com/laurenlappin_
In this week's episode Lauren discusses the good and the bad of trying to book a basic beauty service (online) while on a recent trip to Melbourne, Victoria, and spoiler alert, there was a lot of bad.
Lauren searched for, and found, 5 different Salons and attempted to book a service online with each of them, and for the most part she found the process frustrating and/or a complete waste of her time.
Is Your Online...
How to Lead Your Salon Team the Right Way - with Lauren's Salon Manager, Jemma.
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
https://www.instagram.com/laurenlappin_
In this week's episode Lauren is joined by her Salon Manager, Jemma, and they dive deep into all things Salon Management and Leadership.
Topics Covered in this Episode:
• Micromanagement. (12:00).
• The impacts of poor leadership on both productivity, and Team morale. (15:30).
• What's it like stepping into management in the Beauty space? (21:30).
• What does Jemma think makes for a great Salon Team and Team Member? (25:00).
• What are the biggest mistakes Salon Owne...
Q&A - Team Rewards | Staff Leaving to Start a Competitive Business | Stepping Away | Building Clientele | Giving Up | Unreliable Team Members
Salon Boss Mastermind Waitlist: https://www.laurenlappin.com.au/salon-boss-waitlist
Booked & Busy: https://laurenlappin.com.au/booked-and-busy
In this week's episode Lauren tackles a list of amazing (and at times challenging) Listener Questions from a recent Instagram Poll - with the bulk of the questions being focused on and around Staffing and Employee motivation and management.
If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_.
How does Lauren reward...
