Coaching Points

Thoughts are choices because we have the ability to exercise control over which thoughts we give attention to...

Praising the process and effort over accomplishments is crucial because it fosters a growth mindset, where individuals see abilities as developable rather than fixed. 

A manageable task is a job or responsibility that meets three key criteria...

The concept of “Do Simple, Better” is a management philosophy that emphasizes the importance of simplifying processes and focusing on the basics to improve performance. 

Here are 4 ways that a manager can inadvertently allow over complications to infect operations...

Occam’s Razor is a problem-solving principle that suggests the simplest explanation or strategy is often the best one. It advocates for cutting through unnecessary complexity to find the most straightforward solution...

A “complete leader” takes a holistic approach to leadership that involves excelling in three key dimensions: the personal, interpersonal, and group.

A complete leader is someone who excels in three key areas...

A worry break is when you set aside a special time just to let yourself think about whatever’s bothering you. Instead of letting worries pop up all the time, you choose a specific time to deal with them. It’s a bit like scheduling a meeting with your worries...

Imagine your brain is like a busy train station. Trains come and go, carrying loads of thoughts, plans, worries, and memories. Sometimes, it gets so crowded that trains get stuck, and everything becomes a noisy jumble. Here's what to do next... 

Imagine your mind is like a movie theater, and you’re the director. At any moment, there’s only one movie playing on the big screen. Now, the “Law of Substitution” is a cool trick you can use to control what’s showing...

The Law of Reverse Effort is a concept from Emile Coué. It means that sometimes when we try really hard to do something, it backfires and we don’t succeed...

The 90-second rule is about how our emotions work. When something happens that makes us feel a certain way, our body releases chemicals that cause this feeling. These chemicals only last for about 90 seconds. This means if you feel upset, angry, or any strong emotion, the intense feeling itself will naturally go away after roughly 90 seconds. Here's what to do next... 

Imagine you’re driving to work. Positive thinking is hoping for no traffic. Negative thinking expects traffic. But “neutral thinking”, Trevor Moawad’s idea, is like focusing on driving well, no matter the traffic condition...

Mental time travel is a blessing and a curse because our memories aren’t perfect video recordings...

Most of the stress we experience is needless. A study at Penn State University found that only 8% of the things we worry about ever come true...

Self-talk is our inner voice, the constant chatter inside our minds. Studies suggest we have between 6,000 to 70,000 thoughts a day when we’re coaching, criticizing, or comforting ourselves, and this self-talk greatly influences how we feel and act. 

Imagine your brain is like a group of three close pals working together in a team...

Here's how a front-line manager can ease their team into an unwanted change... 

When implementing changes managers often stumble across pitfalls that can lead to mistakes... 

Do you know how sometimes change can feel a bit scary or annoying? Well, a lot of that comes down to 4 basic things we really need... 

Reactance is like that feeling you get when someone tells you what to do and you just want to do the opposite! 

Dealing with change is like being a sailor fighting against the wind. If the wind is against you, don't push back... 

People get frustrated when things don't go their way. Here's what to do... 

When you're seeking consensus, one of the dysfunctions you need to protect against is "Group Think". 

Here are 8 red flags that could lead to groupthink...

Here are 7 ways to coach constructive conflict... 

You may remember Blackberry, but do you remember one of the key reasons for its downfall?  

Groupthink is like cooking the same meal over and over and never taste testing... 

Conflict is like a sculptor's chisel. It can create something of value, OR break things apart... 

When it comes to meetings, LESS is more... 

1 minute... that's all the time you'll have when delivering important leadership messages. 

Groupthink happens when consensus becomes more important than correctness...

“Grit” is a personality trait that can be nurtured. It's the gravitational force that pulls you through tough times. Grit requires resilience and focus so you can bounce back and stay the course. It's a vital life skill and a vital professional skill. But it takes practice. Here are 4 things that gritty people have in common...

Performance reviews are some of the most stressful conversations of the year. No one likes being judged (and no one likes passing judgment)! So everyone gets uncomfortable! Even your more positive reviews can be a challenge, and here’s why...  

A good pep-talk isn’t what you might think. Movies depict pep talks that are passionate, emotional, and eloquent. That may work in Hollywood, but it rarely works in business! 

All your good employees are flight risks because other companies want them, too. Even low performers get job offers, because they interview way better than they work. In fact, that may be why you hired them in the first place!

A “quiet quitter” isn't a flight risk, and they're going to stick around for as long as you let them! 

When people feel uncertain, their stress “increases” and their productivity “decreases”... 

Now’s the time to raise expectations across the board. Remember, the best way to increase your “team's productivity” is to improve everyone's productivity.