The HOA Pros Podcast

Tom Dippold began his career in the hospitality industry before making a natural transition into community association management. Today, he leads with Action Property Management, where he credits his success to the incredible support and expertise of his regional manager team.

In this episode, Tom takes us inside the fascinating story of San Francisco’s Millennium Tower—an engineering marvel that faced global headlines for its tilting issues. We discuss how a Navy SEAL even played a role in the correction process, and how the team is not only stabilizing the structure but also working to correct the...

We’re celebrating a major milestone—our 200th Show—with the inspiring Ross Chun! In this special episode, Mike shares what’s on the horizon for the next year as CAI-OC President and reflects on the success of CAID, while Ross talks about the power of volunteerism and his exciting new adventure: The Ohana Chef. We wrap up with Ross sharing his heartfelt gratitude for Rick Zarski—a perfect ending to a milestone celebration.

Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://ww...

Join us as we sit down with Krystyn Roman and Lisa Sussman from ServPro San Diego & Newport Beach for an inside look at what it takes to tackle some of the toughest challenges in property restoration.

Lisa shares her gratitude for industry leader Cindy Collins, while Krystyn gives a heartfelt shout-out to her friend and mentor, Lisa Sussman.

From navigating the complexities of high-rise losses vs. condo claims to leading a wildfire response team stationed in LA for six months, their stories offer both valuable insights and a deep appreciation for the people who make...

ACCREDITED Fire & Smoke Claims For Pros This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org. Instructions to receive 1 Hour continuing education credit: Listen to podcast and write down the numerical code that you will hear throughout the show Send numerical code to Kara@thehoaprospodcast.com Receive certificate for 1 C.E. Special thanks to: Kevin Downs, PCA https://www.Askanadjuster.com

Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.f...

In this episode, we’re joined by Heather Miller and Alyson Millon of Rubin Properties, a dynamic duo leading with heart, hustle, and a whole lot of professionalism. Heather shares her heartfelt gratitude for Kevin Carter, a key influence in her journey, and dives into how Rubin Properties is embracing growth while staying grounded in elevated customer service—yes, that means actually picking up the phone!

We talk about Heather’s passion for Emergency Preparedness, her experience speaking at the GLAC Expo, and how a proactive approach to community management is redefining what it means to serve with i...

ACCREDITED Water Damage and Predictive Maintenance for Pros: The Cost of Waiting

This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org. Instructions to receive 1 Hour continuing education credit: Listen to podcast and write down the numerical code that you will hear throughout the show Send numerical code to Kara@thehoaprospodcast.com Receive certificate for 1 C.E.

Special thanks to: Felicia Baker, AD Magellan, Cory Neubauer, NEXTIER Insurance Services, Inc, and Liron Shalom-Hickey, SERVPRO Sorrento Valley

Thanks t...

In this heartfelt and insightful episode, we sit down with Matt Ober, partner at Richardson | Ober and president-elect of CAI National. Matt shares his deep gratitude for industry leader Katy Krupp and opens up about his personal journey, including the devastating fire that claimed his home earlier this year—and how he and his family continue to find joy in the midst of hardship.

We also dive into the newly passed AB103, what it means for HOAs across California, and why Matt remains passionately committed to leadership in the HOA industry. From legislative impact to personal resilience, th...

This week, we sit down with Noah Jackson, MS – Founder & CEO of Third Party Voting, one of California’s leading HOA election service providers. From his roots in nonprofit event planning to building a tech-forward solution for stress-free HOA elections, Noah shares how the industry has evolved over the last six years and why he created his own software to make electronic voting more accessible and affordable.

We dive into: ✅ The rise of third-party election inspectors 📲 What boards need to know to prepare for electronic voting ⚠️ Common pitfalls that can derail your election 💡 And a special shoutout to Jeannie Marca...

In this episode, we catch up with Donny Disbro, Senior Vice President of Sales at Communitas, who’s helping lead the company’s rapid growth and he is on the move to their headquarters in Dallas, Texas. True to form, Donny’s making the move in Rainbow Sandals—not cowboy boots.

Donny talks about his passion for reshaping the HOA industry with a focus on people over profit, advocating for a culture that values and uplifts community managers. His message is clear: no more cost-cutting that undercuts the professionals who keep communities thriving.

We closed the show...

ACCREDITED Assessment Collection Recovery for Pros

This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org.

Instructions to receive 1 Hour continuing education credit:

Special thanks to: James McCormick Jr., CCAL & Stephen M. Kirkland, Esq. of Delphi Law Group, LLP

Thanks to our sponsors! Platinum: https://www.24hrc.c...

Full moons, dust clouds, rogue board members—yep, it's that kind of week. We’re back with industry powerhouse Kendrah Kay, CAMEx, CCAM, CMCA, Chief Client Officer at Powerstone, for an unfiltered, hilarious, and honest deep dive into all things HOA. From burnout and boundary-setting to elevating professionalism and navigating wild boards, this episode has it all.

We talk personal branding, management fee strategies, and dressing for the role you want—even if that role is retired in a matching sweatsuit. Kendrah closes the show with heartfelt gratitude for René Decker, who asked her to go all in on P...

ACCREDITED Backflow Prevention for Pros

This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org.

Instructions to receive 1 Hour continuing education credit:

Special thanks to: James Barkley and Wayne Taylor of Pacific Backflow

Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://w...

This week, we’re joined by Nicolas Gambino, CMCA from Action Property Management!

Nick shares his gratitude for mentor John Rivera and dives into key insights on the misinformation gap between HOAs and managers, his passion for mentoring the next generation of community managers, and the personal philosophy that keeps him grounded—The Four Agreements by Don Miguel Ruiz.

📚 Check out the book (www.a.co/d/92EBGX5) that helped shape his mindset.

Thanks to our sponsors! Platinum: www.24hrc.com www.globaldisposal.com www.pacificbackflow.com Studio: www.fentongrant.com Gold: www.propert...

We had the incredible honor of sitting down with Dawn M. Bauman, CAE — just days before she was announced as CAI’s next CEO! Recorded live at CAI’s National Conference in Orlando, this conversation is full of insight, inspiration, and gratitude.

Dawn reflects on her journey, her vision for the future of the industry, and her deep appreciation for outgoing CEO Tom Skiba, whose leadership paved the way.

👉 Don’t miss this candid and timely conversation with one of the most respected voices in our field.

Thanks to our sponsors! Platinum: www.24hrc.com www...

In this episode, we sit down with Nick Mokhlessin and Jonathan Caceres of Everthrive Landscape Inc. to talk about their journey in the HOA industry. From the roots of how and why they started, to building strong partnerships in the field, they share what drives their mission to elevate community landscapes. The duo highlights the invaluable mentorship they’ve received along the way and outline the ambitious goals fueling their continued growth. Special gratitude goes out to Eric Santos and Charles Budemeyer for their lasting impact and support.

Thanks to our sponsors! Platinum: www.24hrc.com www.gl...

Nate Adams, Director of Water Resiliency – Customer Relations at SMWD, joins us to talk all things water and HOA collaboration. He shares his appreciation for AJ Howard and dives into key topics including:

Nate also shares a great takeaway for the H2O for HOAs group—creating peer-based recognition for community managers and board members making a difference. Tune in for valuable insights and a few fresh ideas to bring back to your community!

ACCREDITED Balancing HOA Board Priorities vs. Resident Needs for Pros

This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org.

Instructions to receive 1 Hour continuing education credit:

Special thanks to: Sabrina French, CMCA, AMS, PCAM and Katie Papas of PMP Management

Thanks to our sponsors! Platinum: www.24h...

In this episode, we sit down with Dilip Khatri, PhD SE, of Khatri International, Inc. From 6 AM to 6 PM, he’s tackling serious business with innovative engineering projects—but beyond those hours, Dilip’s life is just getting started. We dive deep into his incredible journey outside the day job:

Dilip truly defines what it means to be a modern renaissance man. He also shares his heartfelt gratitud...

In this episode, we dive into the world of pool management with John Percy and Abby Pearose from Blueray Aquatics. Guided by their motto, “Everything inside the fence,” John and Abby walk us through the full scope of services they provide — from pool maintenance and construction to monitoring, lifeguard staffing, and health and safety training. We also discuss why strong communication is the key to successful pool operations and large-scale construction projects.

They share their gratitude for our very own Kara Foley and the incredible team at HASA for their ongoing support.

Tune in for a deep...

This episode features powerhouse duo Alex Breckenridge of Splash Plumbing and Justin Breckenridge of SoCal Environmental Solutions—true partners in both life and the HOA world. From their early days in community management to becoming trusted vendors, they share what it’s really like to switch sides of the industry and the expectations that follow.

We dive into the realities of vendor life—think late-night board meetings (yes, still!), environmental testing requirements, and the surprising fines that can come from noncompliance (hint: there’s dumpster diving involved). Plus, heartfelt gratitude moments as Alex shouts out Erik Barden and Just...

In this episode, we’re joined by Anuj Gupta of Nature Care, who brings a fresh and thoughtful perspective to the world of HOA landscaping. Anuj shares his gratitude for mentor Bill Ackman and dives into the critical role of Board member education when it comes to landscape oversight. With landscaping often taking up a third of a community’s budget—but rarely a third of the discussion—Anuj makes a compelling case for rebalancing the focus. His journey into the industry through acquisitions gives him a unique lens on how strategic decisions shape outdoor spaces and long-term community value.<...

In this episode, we’re joined by Wayne Taylor and James Barkley from Pacific Backflow.

We dive into the world of backflow devices—what they are, why they matter, and how often they need to be serviced. The team at Pacific Backflow is all about precision and reliability, tracking the full history of your devices to ensure safety and compliance.

They both give a heartfelt shoutout to the company’s founders, Anne and Bill Coulter.

Plus, exciting news: Pacific Backflow and Splash Plumbing are now part of one powerhouse, bringing even more expertise and se...

ACCREDITED Aging Infrastructure and New Technologies for Pros This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org. Instructions to receive 1 Hour continuing education credit:     •    Listen to podcast and write down the numerical code that you will hear throughout the show     •    Send numerical code to Kara@thehoaprospodcast.com     •    Receive certificate for 1 C.E.

Special thanks to: Scott Clements, RS, PRA, CMI-CEO at Reserve Studies Inc. and Lanese King, CMCA, AMS-General Manager at Keystone

Thanks to our sponsors! Platinum: www.24hrc.com www.globaldisposal.com ...

ACCREDITED Investment Management for Pros

This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org.

Instructions to receive 1 Hour continuing education credit:

Special thanks to: Gautam Gauba, Founder of Gallopify, Inc.

Thanks to our sponsors! Platinum: www.24hrc.com www.globaldisposal.com https://hoacta.app www.pacificbackflow.c...

Wild Fire “Shake the Tree” with Kimberly Lilley

In this episode, we welcome Kimberly Lilley, CMCA, CIRMS, from Berg Insurance Agency, in partnership with LaBarre/Oksnee, for an insightful discussion on the complexities of HOA insurance.

This episode unpacks the insurance pool—who gets to participate, what risks exist, and the common misconceptions about insurance companies making a fortune while also facing massive expenses. Kimberly also highlights how CLAC (California Legislative Action Committee) works to ensure policymakers understand the real impact of insurance regulations on HOAs.

We’ll also discuss the “Buck a Door” prog...

In this episode, we sit down with Paul Kennedy & Oscar Solis of Kennedy Richter Construction to discuss their journey from South Carolina to expanding into multiple markets, including Southern California.

Their unique story stands out in the industry, thanks to a powerhouse team that includes: ✅ An Architect ✅ A General Contractor ✅ An Attorney ✅ Oscar Solis, an industry giant in construction

Paul expresses his gratitude for the managers and industry leaders who have supported their growth through referrals and positive experiences. Meanwhile, Oscar gives a special shout-out to Paul Reyes at AD Magellan for his impact and support...

ACCREDITED Stress Management and Burnout Prevention for Pros This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org. Instructions to receive 1 Hour continuing education credit:     •    Listen to podcast and write down the numerical code that you will hear throughout the show          •    Send numerical code to Kara@thehoaprospodcast.com     •    Receive certificate for 1 C.E.

Special thanks to: Brittany Duran, Seabreeze Management Company

Thanks to our sponsors! Platinum: www.24hrc.com www.globaldisposal.com https://hoacta.app www.pacificbackflow.com Studio: www.fentongrant.com Gold: www.prope...

In this episode, we sit down with Matthew Ritze and Michael Baris of Champion Property Services to discuss the power of relationships in the HOA industry. They share their mutual gratitude for Doreen Murray and take us on a deep dive into why strong partnerships matter. From the roof down, Champion Property Services is a one-stop shop for all things HOA—tune in for insights on collaboration, trust, and delivering exceptional service!

Thanks to our sponsors! Platinum: www.24hrc.com www.globaldisposal.com https://hoacta.app www.pacificbackflow.com Studio: www.fentongrant.com Gold: www.propertycleaningexperts.com ww...

Join us for an exciting episode with Steven Schinhofen of Harvest Landscape! We dive into how he followed in his father’s footsteps to build a thriving company and hear a crazy story that will have you laughing.

Steven also shares his gratitude for a board member who had a major impact on him early in his career—and how he landed his very first HOA landscape contract, which he still has today!

We also cover: ✅ The HOA industry and its challenges ✅ The rise of electric equipment in landscaping ✅ How AI is shaping the future of the ind...

Join us as Bobby Ameen and Bernadette Terzich-Katanic of 24HRC reflect on the life and legacy of Alex Terzich, 10 years after his passing. Through tears and laughter, we celebrate the remarkable impact he had on everyone he met and on our industry.

In this episode, we dive into crucial topics for community associations, with Daniel Heaton and Racheal Solomon of DeNichilo Law including: • How to proactively address fire risks in your governing documents • The importance of reviewing the Damage/Destruction provisions in your CC&Rs • Rebuilding challenges and adhering to architectural guidelines • The risks of underinsured associations and navigating emergency assessments

We also share an emotional moment as Daniel and Racheal express their heartfelt gratitude to Robert DeNichilo for his guidance and support.

Thanks to our sponsors! Platinum: www.24hrc.com www.globaldisposal.com https://hoacta.app www.paci...

Josh Mason is back in the industry and bringing his expertise and passion to the forefront. As the owner of Mason Reconstruction, Josh shares insights into what it takes to run your own company, craft a clear vision, and lead with transparency and integrity.

In this episode, we also dive into the often-dreaded “C” word—change orders—and how Josh approaches them with honesty and professionalism.

Josh expresses his deep gratitude for the mentorship and support of Doug Clark and Darrell Brown, whose influence has been instrumental in his journey.

Tune in for an inspi...

Notice where you are holding tension and drop it, like your motivation at 3 P.M.

In this episode, we’re joined by Robert Riddick from Sunnymead Ranch PCA, who brings his passion and expertise as a veteran 17 year board member.

We’re also giving a special shoutout to the upcoming mixer on January 24th at 3 PM in Coto de Caza, hosted by Happy Minds Network. This event offers vital education and support for managers in the CID industry, so be sure to mark your calendars! @happymindsnetwork

With Robert, we explore key topics such as: • The value of volunteerism • Insights into being a board member • Strategies for board recruitment • Tips on ensuring boa...

In this special episode, Kara honors her dad on his birthday, December 31st. He taught her everything she knows about business, life, and integrity, inspiring her to always do her best and make him proud. This is her tribute to the man who built her foundation and shaped her future.

This week, we’re joined by Dirk Petchul of Whitney | Petchul and Allison Lewis, Director of Marketing for Pilot Painting & Construction, as we dive into the critical topic of balancing your personal health and wellbeing while managing the ever-growing demands of our industry—spoiler alert, it’s getting more demanding every day!

From the importance of putting your own mask on first (“you can’t take care of passengers without taking care of yourself”) to the benefits of cold plunges and red light therapy, this episode is packed with actionable insights for prioritizing self-care.

Plus, we’re inviti...

Maegan Woytek, Director of Community Engagement with Vantaca, joins us all the way from Texas—she flew in just for the podcast!

We dive into her incredible journey in the community management industry, starting as a receptionist (thanks to her mom!) and climbing the ladder to eventually join the vendor side in banking.

💡 Learn about HOAi—Vantaca’s groundbreaking AI integration—plus get the scoop on Who is Vantaca? and the secrets to building your personal brand.

Maegan also shares her gratitude for the many industry professionals who’ve impacted her journey—too many to name!<...

A Conversation with Bill Rupert and Heather Ridgway of RCS-CM. Join us as we dive into the world of Construction Subscription Services for 2025 and discover why PM really stands for Personality Management in today’s industry.

Bill Rupert brings an impressive global pedigree, sharing stories from his life around the world and expressing heartfelt gratitude to industry icons like Richard Crane, Eve Morrison, and Jeff Beaumont for shaping his journey.

Heather Ridgway reveals how she transitioned from the HOA space to the business partner side, what inspired the leap, and why she loves the path sh...

In this episode, we’re joined by James McCormick Jr., Esq., CCAL, Partner at Delphi Law Group, LLP, for an insightful and candid conversation about navigating the complexities of the HOA space. Known for his seasoned expertise and grounded approach, James shares his strategies for handling the “crazy” situations that arise in community management. He also opens up about his gratitude for the industry, highlighting how his esteemed colleagues—rather than being competitors—are allies who contribute to making the HOA industry stronger and more collaborative. Don’t miss this episode full of wisdom, humor, and a refreshing perspective.

Thanks...

All Things SB326:Your go-to podcast for navigating the complexities of California’s SB326 legislation. Whether you’re a homeowner, board member, property manager, or industry professional, this podcast breaks down the essential elements of SB326—from inspection requirements and compliance timelines to practical best practices. And remember: there are NO EXTENSIONS!

In this episode, we’re joined by Matthew Boomhower and Becky Millat of Southern Cross Property Consultants, who offer insights and actionable advice to help you understand and manage the impact of SB326 on your community.

Stay informed. Stay compliant. Stay ahead and turn dau...