Quality Insights Podcast

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Robert Oliver, Ed.D., Co-Founder and Senior Master Trainer of Education and Treatment Alternatives, Inc.

Dr. Oliver describes how his upbringing in poverty and supportive relationships led to a career in youth mental health and to co-founding Education and Treatment Alternatives to expand Aggression Replacement Training. He outlines when families should seek help, why Gen Z mental health challenges are rising, and the need for evidence-based, measurable, well-implemented mental health services in schools.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Toby Martini, Senior Instructor at The Leaders Institute.

Toby shares how he combined decades of improv performance with personal development to create facilitation and “improv for business” programs that help teams break down silos, improve communication, and prevent conflicts by understanding differing work styles. He explains the Leaders Institute’s balance of fun and practical learning to combat burnout and strengthen culture, argues that healthy competition can drive cooperation and performance, and says that despite AI and remote work shifts, soft s...

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Nicholas Lombardo, PharmD, clinical pharmacist and owner of The Gear Box Gym.

Nicholas describes how his interests in chemistry and patient care led him from planned retail pharmacy to inpatient clinical work, emphasizing the value of pharmacists on hospital rounds for proactive medication optimization, infectious disease stewardship, and chronic disease management in areas like diabetes and heart failure. He also explains how COVID-era remote education weakened experiential training, outlines why strength training and muscle mass are foundational for longevity and...

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Elizabeth Markle, Ph.D., a licensed psychologist, speaker, writer, researcher, Associate Professor of Community Mental Health at California Institute of Integral Studies, and Co-Founder and Executive Director of Open Source Wellness.

Dr. Markle explains how co-founding Open Source Wellness was driven by the “behavioral prescription” gap in primary care and her experience with intentional community, inspiring a “behavioral pharmacy” that replaces shame-inducing advice with joyful, culturally relevant, trauma-informed, community-based support. She shares outcomes from the community-as-medicine model, argues for team-based care led...

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Mark Amendola, LCSW, Co-Founder and Senior Master Trainer of Education and Treatment Alternatives, Inc.

Mark describes his path into adolescent behavioral health and his global work advancing Aggression Replacement Training (ART), which integrates social skills training, anger control, and moral reasoning to teach impulse control and problem-solving with fidelity and measurable outcomes. He discusses expanding ART for schools and correctional settings, the link between movement and brain-based regulation, shifts in boys’ participation in sports, and the need to invest in un...

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Michael Hambuchen, PharmD, PhD, Assistant Professor, Department of Pharmaceutical Science and Research, Marshall University School of Pharmacy, and Todd Davies, PhD, Associate Director of Research and Development, Division of Addiction Sciences in the Department of Family and Community Health, Marshall University’s Joan C. Edwards School of Medicine.

Dr. Hambuchen and Dr. Davies discuss their motivations for substance use and overdose research and explain why combined opioid-stimulant overdoses are unpredictable and dangerous, including naloxone-unmasked agitation and complications from fentanyl contamination. Th...

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Steve Grant, author of Mailman: My Wild Ride Delivering the Mail in Appalachia and Finally Finding Home.

Steve shares his journey from corporate marketing to becoming a rural letter carrier in Appalachia, a transition that brought profound personal growth and healing. Through his memoir, he highlights the importance of community connection, physical labor, and resilience in reinventing oneself after facing medical and professional challenges during the pandemic.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Anuruddh Kumar Misra, MD, FACP, FAMSSM, QME, DIP ABLM, a triple board-certified physician and non-operative sports medicine specialist, and Anuruddh Mishra, founder of August AI.

Dr. Misra and Anuruddh share their journeys into medicine and technology while exploring the evolving role of AI in healthcare, its benefits, limitations, and future impact, as well as the importance of balancing innovation with human empathy and clinical judgment in patient care. 

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Shannon Barry, an Army Veteran and a Department Service Officer with the Department of Pennsylvania American Legion. 

Shannon discusses her journey to becoming a department service officer with the American Legion, emphasizing the personal nature of her work compared to her previous role in the VA. She highlights the challenges veterans face with the VA benefit process, mental health care, military sexual trauma, and the importance of peer support and advocacy.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Alayna Click-Thomas, MS, SHRM-SCP, GenZ Keynoter and Retention Strategist with Magnet Culture, and was named a 2024 USA Today Keynote Speaker to Follow.

Alayna discusses the unique challenges in healthcare retention, emphasizing the need for modern strategies that resonate with Gen Z employees. She highlights the importance of understanding employee expectations, effective feedback processes, and integrating technology smoothly while maintaining a human touch in patient care.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Jack Bruce, Director of Population Health and Wellbeing at IMA Financial Group (Atlanta), Affiliate Member of the American College of Lifestyle Medicine, and founder of WellBirds.

Jack shares his transition from traditional HR to focusing on employee wellness through birding and nature-based healing, emphasizing the mental and physical benefits of nature and the critical role of leadership in fostering positive workplace cultures.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Nykole Gonzalez, Psy.D., a licensed clinical psychologist and partner at Northshore Psychological Associates.

Dr. Nicole Gonzalez shares her journey into neuropsychology, highlighting the interplay between neurological conditions and mental health challenges, and emphasizes the importance of culturally competent care and holistic treatment approaches.

Follow Northshore Psychological Associates on Instagram.

If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Robert Russell, MD, MBA, Chief Medical Officer of Majestic Care. 

Dr. Russell discusses his career trajectory in internal medicine and geriatrics, emphasizing the need for a redefined perspective on nursing home care. He highlights the importance of engaged leadership, the role of technology, and value-based care in improving outcomes, while advocating for a tiered system to better support various patient needs.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Dr. Jon Glass, a Clinical Psychologist with Northshore Psychological Associates.

Dr. Glass discusses the benefits of high school sports participation on mental health, resilience, and emotional balance, as well as addressing the importance of proper management by parents and coaches to maximize these benefits and avoid potential harm. He also explores the effects of social media, the impact of the COVID-19 pandemic, differences between boys and girls in sports, and offers advice on supporting injured athletes.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with caregiving expert Jennifer (Jen) Fink.

Jen discusses her personal journey into caregiving, the impact of social media on caregiver burden, and evidence-based lifestyle steps to protect brain health. She also highlights the significance of reducing stigma, education in healthcare, and the new GUIDE model by the Center for Medicare Services.

Listen to Jen's podcast, Fading Memories.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Aaron Cavalline and Ryan Smock, dedicated high school coaches at Harbor Creek High School. 

Aaron and Ryan discuss the mental health benefits of students' participation in sports, highlighting topics like resilience, teamwork, social media pressures, and the effects of COVID-19 on athletics. They also explore the future of high school sports and the growing trend towards specialized training and travel teams.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Anuruddh Kumar Misra, MD, FACP, FAMSSM, QME, DIP ABLM, a triple board-certified physician and non-operative sports medicine specialist.

Dr. Misra shares insights on the significance of lifestyle medicine in transforming healthcare and how it complements traditional and telemedicine practices to address chronic diseases. He highlights the pandemic’s impact on care delivery and offers thoughtful perspectives on the future of medicine, including the growing influence of AI. 

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Elidia Martinez, a community health worker and the Food Rx Program Coordinator with Beebe Healthcare.

Elidia discusses the Food Prescription Program's role in combating chronic diseases in Sussex County by providing nutritious food and education to those in need. She highlights the program's evolution, success stories, and future expansion plans to further support community health.

For more information about the Food Prescription Program, email Elidia.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with  Travis J. Davis, MHA, NHA, FACHE, HSE, Executive Director of Long Term Care for the Pennsylvania Department of Military and Veterans Affairs. 

Travis discusses his role overseeing Pennsylvania’s state-run veterans homes, the unique aspects of these facilities, and the lessons learned from the COVID-19 pandemic. He emphasizes the importance of addressing staffing shortages, leveraging technology, and implementing person-centered care to improve the quality of life for residents.

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This Halloween, we’re taking the fear out of aging and shining a light on how to age vibrantly and intentionally. 

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Sally Duplainter,  gerontologist, researcher, educator, advocate, and founder of Zing, a mission-driven organization helping older adults extend their health span. 

Sally explores the intersection of aging and health, emphasizing the importance of lifestyle choices, nutrition, and proactive healthcare. She advocates for an integrated approach to well-being as we age.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Laura Makaroff, DO, a family physician and Senior Vice President of Prevention and Early Detection at the American Cancer Society.

Dr. Makaroff discusses her journey to the American Cancer Society and the organization's launch of CancerRisk360™, a personalized cancer risk assessment tool. She emphasizes the critical importance of early cancer detection, addressing disparities, and the role of modifiable risk factors in reducing cancer incidence and mortality.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Tiwana Miller, PA-C, a physician assistant and community health advocate.

Tiwana shares her career journey from clinical laboratory science to various healthcare settings, emphasizing the importance of empathy, preventative care, and patient empowerment. She discusses the impact of COVID-19 on her work, her research in obesity and diabetes, and her dedication to improving access to healthcare for underserved communities.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Lori Carnsew, MD, family doctor, children’s author and lifestyle medicine advocate. 

Dr. Lori Carnsew discusses her transition from family medicine to opening Verity Primary Medicine and Lifestyle, a practice that emphasizes lifestyle medicine and prevention. She highlights the challenges and strategies for fostering lasting lifestyle changes in patients, and the importance of early education in lifelong health.

Learn more about Lori's children's book, How to Live Like a Superhero.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Bobbie Reed,  caregiver advocate and American Kidney Fund Ambassador. 

Bobbie discusses her personal journey as a caregiver for her son and mother, her advocacy work for kidney disease awareness, the role of social media in finding her son a kidney donor, and the importance of support groups. She also highlights legislative efforts like the Living Donor Protection Act and emphasizes early detection, better communication among healthcare providers, and utilizing AI resources.

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Kyle Lavergne, DNP, APRN, FNP-BC, Vice President of Clinical Programs for CenterWell Home Health.

Kyle discusses the American Heart Association's Home Health - Heart Failure Certification, which enhances evidence-based care quality and improves outcomes for heart failure patients. The certification emphasizes program management, staff education, patient support, care coordination, clinical management, and performance improvement, ultimately aiming to reduce hospital readmissions and promote better health outcomes.

Learn more about American Heart Association Certified Care™.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Jorge Otañez, MD, DipABLM, Associate Chief Medical Officer of TrueCare.

Dr. Otañez shares his expertise on various health topics, emphasizing the significance of preventative measures and the importance of community health initiatives. He also highlights the role of innovative treatment methods and patient education in improving health outcomes.

If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.

Publication number QI-091925-GK

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Karen Fernandes, RN, CPHQ, CPAA, a nationally respected healthcare leader and advocate with decades of experience in nursing, quality management and patient safety. 

Karen discusses her personal connection to the far-reaching impact of the synthetic estrogen diethylstilbestrol (DES), prescribed from the 1940s to the 1970s. She highlights its multi-generational health effects and stresses the need for increased awareness, research funding, and provider education.

Find out more about DES and its effects by visiting Karen’s DES Info Facebook pag...

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Stephanie McGrath, PharmD,  Executive Director for the Pennsylvania Pharmacist Care Network and Director of Community Partnerships at the University of Pittsburgh School of Pharmacy, and Sydney Stawarz, PharmD,  a Pharmacist Fellow at the University of Pittsburgh School of Pharmacy.  

Stephanie and Sydney discuss their successful collaboration between the Community Pharmacy Enhanced Services Network and Quality Insights to deliver targeted vaccination clinics in long-term care facilities across Pennsylvania. They detail the challenges, successes, and lessons learned from administering almost 5,000 vaccines to nursi...

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Erin Woodford, MSN, RN,  a member of the Skilled Nursing Facility Heart Failure Certification oversight work group with the American Heart Association and  Vice President of Population Health for Genesis Healthcare.

Erin discusses the American Heart Association’s Skilled Nursing Facility Heart Failure Certification, which improves care quality, reduces hospital readmissions, and supports better outcomes for residents. She highlights the importance of early detection, staff training, standardized protocols, and family education in managing heart failure within long-term care. 

Learn m...

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with three of Quality Insights' Community Health Workers (CHWs): Lisbeth Rojas, Maria Salazar, and Stephanie Duncan.

Lisbeth, Maria, and Stephanie discuss their impactful work in Delaware addressing health disparities for women and babies through community-based relationships and essential resources. They share success stories and envision a future where CHWs are integral parts of the healthcare system, advocating for patient-centered care and support.

Learn more about Quality Insights' maternal health work in Delaware.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Jacob Bowling, MSW, Chief Executive Officer of Bowling Business Strategies (BBS). Jacob discusses his career in behavioral health strategy, the impact of stigma, addiction, and mental health care models. He emphasizes the need for integrated care, addressing disparities, and providing mental health care to healthcare workers to counteract burnout.

Learn more about the Bell Seal for Workplace Mental Health national certification program from Mental Health America.

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In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Amy Kelly, MD, Assistant Professor of Radiology at UPMC Magee-Womens Hospital in Pittsburgh, Pennsylvania, and a board-certified diagnostic radiologist with over 15 years of experience specializing in breast imaging. Dr. Kelly discusses advancements in breast imaging, emphasizing the importance of annual screenings, early detection, and improving patient outcomes, with a focus on addressing disparities and leveraging social media for education.

If you have any topics or guests you'd like to see on future episodes, reach out to us on our website.<...

In this captivating episode of Taking Healthcare by Storm, delve into the world of expert insights as Quality Insights Medical Director Dr. Jean Storm engages in a thought-provoking and informative discussion with Pam Meador, RN, BSN-BC, Director of Regulatory Services at the West Virginia Health Care Association.

Pam Meador discusses the regulatory challenges, staffing issues, and infection control in long-term care facilities, emphasizing the importance of effective leadership and resident-centered care. She highlights the need for specialized training in long-term care and West Virginia's collaborative healthcare environment.

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In this captivating episode of Taking Healthcare by Storm, delve into the world of expert insights as Quality Insights Medical Director Dr. Jean Storm engages in a thought-provoking and informative discussion with Brian E. McGarry, Ph.D., a physical therapist and health services researcher with an interest in the economics of aging. 

Dr. Brian McGarry discusses his path to becoming a researcher, the impact of public policies on Medicare navigation, and the vital role of consistent healthcare staff and certified medical directors in improving care quality in nursing homes. He highlights the importance of addressing staffing shortages, p...

In this captivating episode of Taking Healthcare by Storm, delve into the world of expert insights as Quality Insights Medical Director Dr. Jean Storm engages in a thought-provoking and informative discussion with Dr. Dave Thimons, Founder and CEO of Personal Care Medical Associates (PCMA). 

Dr. Thimons discusses the importance of palliative medicine in improving the quality of life for nursing home residents and reducing hospitalizations. He highlights the benefits and misconceptions of palliative care, emphasizing the necessity of patient-centered care and the ROSE program's role in redefining end-of-life care.

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In this captivating episode of Taking Healthcare by Storm, delve into the world of expert insights as Quality Insights Medical Director Dr. Jean Storm engages in a thought-provoking and informative discussion with Jason Povio, Chief Executive Officer (CEO) of Eagle Telemedicine.

Jason discusses the vital role of telemedicine in improving healthcare access for rural and underserved communities. He highlights the importance of interoperability, chronic disease management, and specialty care through telemedicine, while sharing insights on challenges and future advancements in the field.

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In this captivating episode of Taking Healthcare by Storm, delve into the world of expert insights as Quality Insights Medical Director Dr. Jean Storm engages in a thought-provoking and informative discussion with Emily Jaffe, MD, MBA, Vice President and Executive Medical Director of Enterprise Palliative Care Strategy and Implementation at Highmark Health and post-acute medical director at Allegheny Health Network. 

Dr. Emily Jaffe discusses the importance of quality of life at the end of life, the roles of palliative and hospice care, and CQEL's initiatives to improve serious illness care in Pennsylvania. She emphasizes the need for p...

In this captivating episode of Taking Healthcare by Storm, delve into the world of expert insights as Quality Insights Medical Director Dr. Jean Storm engages in a thought-provoking and informative discussion with Jeff Neccuzi, a subject matter expert on immunizations and former Director of the West Virginia Division of Immunization Services.

Jeff Neccuzi discusses the impact of the COVID-19 pandemic on vaccine uptake, growing vaccine misinformation, and the state of school vaccination policies in West Virginia. He emphasizes the role of primary care providers in combating misinformation and the importance of vaccinations, including measles and shingles, for...

In this captivating episode of Taking Healthcare by Storm, delve into the world of expert insights as Quality Insights Medical Director Dr. Jean Storm engages in a thought-provoking and informative discussion with Brian Frazee, President and CEO of the Delaware Healthcare Association. 

Brian Frazee discusses his extensive background in healthcare advocacy, the unique challenges of Delaware's aging and growing population, the impact of the COVID-19 pandemic on healthcare, and DHA's strategic priorities including workforce development and health equity.

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Join us for part one of a two part series on “Unraveling the Mystery of NoviSurvey” with host Yessi Cubillo, Quality Insights ESRD Network 3 Patient Engagement Specialist, and guest Kimberly Hansen, MSN, RN, Acute Care Program Manager within the Health Facility Survey & Field Operations at the New Jersey Department of Health.

For “Part Two” of this series, we need your feedback: Submit your questions.

This material was prepared by Quality Insights Renal Network 3, an End Stage Renal Disease (ESRD) Network under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S...