Polaris Pathways - a Synozur podcast
Synozur – the transformation company – is an advisory agency that reimagines business for our clients, navigating the complexities of leadership and strategy with ease. We deliver strategic advisory services and help define your “North Star” for business excellence. Polaris helps chart the course for business, technology and leadership transformation.
Content without Compromise – Inside the M-Files & Microsoft Alliance

Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease.
In this episode of Polaris, Chris McNulty hosts Ryan Barry from M-Files and Ian Story from Microsoft to discuss the evolving landscape of content management, particularly in light of their new partnership. They explore how AI is transforming traditional content management systems, the unique offerings of M-Files, and the importance of unstructured data in leveraging AI effectively. The conversation highlights the benefits of their collaboration, which allows organizations to utilize the strengths of bo...
From Lean to Lead – A Consultant-Turned-Owner Story – Damien Lacey

Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease.
In this episode of Polaris, Chris McNulty speaks with Damien Lacey, an expert in operational excellence, about his journey from a consultant to a business owner. They discuss the importance of Lean and Six Sigma methodologies in today's business landscape, the challenges of acquiring a business, and the cultural shifts that come with ownership. Damien shares insights on balancing strategy with operations, the impact of AI on productivity, and offers advice for small bu...
The King of Data Migration Magic with Jordan (Uytterhagen)

Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease.
In this episode of Polaris, Chris McNulty speaks with Jordan Uytterhagen, CEO of Cadence Solutions, about the critical role of data migration in the age of AI. They discuss the challenges organizations face when transitioning to modern platforms like Microsoft 365, the importance of information architecture, and the need for effective governance during migration. Jordan shares insights on user behavior, best practices for successful migrations, and the tools Cadence offers to streamline the process. Th...
UX Marks the Spot – Navigating the Customer Journey with Ginny Delaitre

Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease.
SummaryIn this episode of Polaris, Chris McNulty interviews Ginny Delaitre, founder of VDS Digital Agency, discussing the critical role of user experience in marketing. They explore Ginny's journey from an iOS developer to an entrepreneur, the cultural challenges of establishing a business in the U.S., and the importance of understanding client journeys. The conversation delves into successful marketing strategies for healthcare and luxury brands, the significance of persona mapping, and the ch...
Synergy over Silos – the New Age of Knowledge

Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease.
In this conversation, Chris McNulty and Gabriel Karawani discuss the challenges of fragmented information in digital workplaces and the introduction of Atlas, a knowledge assistant designed to improve productivity and knowledge management. They explore the future of AI in knowledge management, common misconceptions about AI, and the importance of integrating knowledge with AI systems. The discussion includes success stories from organizations using Atlas, the risks of relying on public AI, and the ethical co...
Two Miles High and Rising - Kelly Schuknecht

Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease.
In this episode of Polaris, Chris McNulty speaks with Kelly Schuknecht, CEO of Two-Mile-High Marketing, about the importance of thought leadership in marketing. They discuss Kelly's journey from being an employee to starting her own marketing agency, the significance of establishing authority, and how to effectively connect with audiences. The conversation also covers the role of messaging, the benefits of podcasting, and the evolution of authorship in building credibility. Kelly shares insights on cl...
The Introvert’s Guide to Influence - Crissy Conner

Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease.
In this episode of Polaris, Chris McNulty speaks with Crissy Conner, founder of the Visible CEO movement, about the complexities of developing leadership careers for women amidst gender bias. They discuss the importance of visibility, authenticity, and overcoming fear in order to succeed in leadership roles. Crissy shares her journey of becoming a visibility strategist and emphasizes the need for women to embrace their authentic selves to connect with their audiences. The conversation al...
Building Delight: Inside Microsoft Product Management

Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease.
In this episode of Polaris, Chris McNulty speaks with Sean Squires, Principal Product Manager at Microsoft, about the evolving landscape of software development, particularly in the realm of content management and AI. They discuss the challenges posed by the massive data explosion, the role of AI in enhancing content findability, and the importance of customer empathy in product management. Sean shares insights into the balance between creating minimally viable products and those that ar...
Not Too Big, Not Too Small – TechCon is Just Right - David Wilhelm

Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease.
SummaryIn this conversation, Chris McNulty and David Wilhelm discuss the challenges of AI adoption in enterprises, emphasizing the importance of training and expertise. They explore the evolution of TechCon 365, highlighting the benefits of mid-sized tech events, community engagement, and the diversity of attendees. The discussion also covers the direct engagement opportunities available at these events and the upcoming plans for future conferences.
Sound Bites“At a 600-person event, you’re not ju...
Bots to Books to Bucks – The AI Revenue Flywheel - Zack Zeller

Generative AI is reshaping the business world by accelerating sales and customer engagement. In this episode of Polaris, Zack Zeller shares how thought leadership and engaging content can fuel the AI-powered revenue flywheel. From practical frameworks to emotional resonance in marketing, Zack explores how AI can amplify authenticity, streamline content creation, and drive meaningful business outcomes.
📌 Key Takeaways
AI as a Catalyst: AI is not just a tool—it’s a catalyst for deeper customer connections and more efficient marketing systems.
The Revenue Flywheel: Thought leadership and personalized content can accelerate the sales cycle a...
The Wonderful World of Mark Kashman

Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease.
Summary
In this episode of Polaris, Mark Kashman and Chris McNulty explore the evolution of the Microsoft 365 community, emphasizing the importance of personal engagement. They discuss the role of internal advocates in technology adoption, the excitement surrounding new features, and the value of the TechCommunity. The conversation also touches on automation, collaboration, and the significance of events like the Microsoft 365 Community Conference, highlighting the joy of audience interaction during AMAs and th...
Strategy Unplugged: Dialogues with Dr. John Hillen

Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease.
In this episode of Polaris, Chris McNulty engages with Dr. John Hillen, author of 'The Strategy Dialogues', to explore the complexities of business strategy. They discuss the common misunderstandings surrounding strategy, the importance of dialogue in strategy development, and how to bring strategic thinking into everyday business practices. Dr. Hillen emphasizes the need for clear definitions of strategy, the distinction between strategic planning and thinking, and the critical questions organizations should ask to de...
Transform the Future at The M365 Community Conference - Jeff Teper

Join us as Jeff Teper and Karuana Gatimu discuss how to transform your future at the Microsoft 365 Community Conference (“M365CC”), highlighting key innovations and offering insights into what attendees can expect at this year's event.
Polaris is a production of Synozur – the transformation company. Synozur reimagines business for our clients, navigating the complexities of transformation and strategy with ease.
ReferencesAny time we speak with Jeff and Karuana, you can expect a fairly extensive reference and reading list.
News and DataLive events are back. According to Allied Market Research, after most events...
The Productivity Paradox: Handling More with Less - Mr. Productivity

Polaris is a production of Synozur – the transformation company. We reimagine business for our clients, navigating the complexities of transformation and strategy with ease.
In this episode, Mark Struczewski, known as Mr. Productivity, discusses the challenges of maintaining focus in a world filled with distractions, particularly the impact of attention residue. He emphasizes the importance of effective meetings, personal definitions of success, and the hidden forms of procrastination that can hinder productivity. Mark also highlights the role of AI as a powerful tool for enhancing productivity and encourages a growth mindset for continuous improvement.
Sound Bi...
AI Realities: More Than Meets the Avatar - Michael Cutajar

Polaris is a production of Synozur – the transformation company, navigating the complexities of strategy and planning with ease.
In this conversation, Chris McNulty and Michael Cutajar explore the transformative potential of AI-powered interactive avatars in business. Michael is the CEO and founder of InteractiveAvatars.AI. They discuss the current state of the digital avatar market, the capabilities of avatars, and the challenges of customer acceptance. Michael shares insights on how avatars can enhance customer experiences, the ethical considerations surrounding their use, and the importance of understanding customer needs. The discussion also touches on generational shifts in technology ac...
Project Runway: The Path to Delivery Excellence with Michelle Boyd

In this episode of Polaris, Chris McNulty and Michelle Boyd discuss the importance of delivery excellence in project management. They explore the definitions of projects and delivery management, common misconceptions, and the significance of methodologies like Agile and Waterfall. The conversation highlights the role of kickoff meetings, tools, and templates in ensuring successful project delivery, as well as strategies for rescuing troubled projects. They also touch on the impact of technology and AI on project management and share insights from successful deliveries.
Takeaways Delivery excellence is crucial for organizations. A project is defined as a temporary endeavor with...“So A Lawyer Walks Into a Podcast Studio” with Dennis Meador

Polaris is a production of Synozur - an advisory agency focused on transforming business for our clients, navigating the complexities of transformation and strategic planning with ease.
In our latest episode of Polaris, we sit down with Dennis Meador, CEO of the Legal Podcast Network. Dennis has a front-row seat for the evolution of modern marketing techniques in the professional services sector, particularly within the legal industry.
He explores the importance of influencer marketing, the role of podcasting in building authority, and how attorneys can leverage digital platforms to connect with their ideal clients. Dennis als...
AI and the Digital Workplace with Ed Rogers from Akumina and Michelle Caldwell

Polaris is a production of Synozur - an advisory agency focused on transforming business for our clients, navigating the complexities of transformation and strategic planning with ease.
Welcome to a special episode of Polaris Pulse, where we’re joined by Ed Rogers of Akumina and Michelle Caldwell to explore the transformative impact of AI on digital workplaces, discussing the challenges and strategies for effective integration. AI offers new ways to generate and consume information in the digital workplace, while digital workplace tools can unify fragmented user experiences that are a byproduct of a multiplying range of AI syst...
Digital Workplaces in 2025 - Ed Rogers and Michelle Caldwell

Polaris is a production of Synozur - an advisory agency focused on transforming business for our clients, navigating the complexities of transformation and strategic planning with ease.
In this episode of Polaris, Chris McNulty is joined by Ed Rogers (CEO of Akumina) and Michelle Caldwell (CEO of Synozur) to explore the evolving landscape of digital workplaces. They discuss the importance of employee engagement, the role of marketing in shaping digital environments, and the impact of AI on workplace communication. The conversation delves into strategies for effective content management, the concept of omni-work, and best practices for implementing s...
AI Predictions for 2025 - Chris McNulty

In this episode of Polaris, Chris McNulty shares predictions for AI in 2025. He shares insights on the wide-scale adoption of AI, its impact on the workforce, and the rising trends in AI technology. Tune in to hear Chris' predictions about Omni AI, sustainable green AI, workforce disruptions, the rise of personal knowledge chatbots – and even Super Bowl LIX.
KeywordsAI, predictions, Omni AI, Green AI, autonomous agents, personal chatbots, technology trends, workforce impact, 2025
Takeaways 2025 is expected to see wide-scale adoption of AI. Omni AI will integrate knowledge across multiple platforms. Sustainability in AI is becoming increasingly imp...Fractional CxOs Get Our Undivided Attention - Michelle Caldwell

In this episode of Polaris, Chris McNulty and Michelle Caldwell discuss the emerging trend of fractional leadership, particularly the role of fractional CxOs. They explore the reasons behind the rise of these roles, including the impact of the pandemic, the mass resignation trend, and the increasing acceptance of remote work. Michelle shares insights on the benefits of fractional leadership, such as flexibility and access to top talent, as well as the importance of defining success and cultural fit. The conversation also touches on the risks associated with fractional roles and how organizations can effectively engage fractional leaders.
...
Holiday Reflections from Synozur: A Dynamic 2024

In this special holiday episode of Polaris, guests from Synozur reflect on the past year, discussing significant events, innovations in technology, and personal highlights. They explore the impact of AI on businesses and the community, share memorable pop culture moments, and make predictions for 2025, emphasizing the importance of adapting to change and focusing on the human side of technology.
Takeaways
2024 was a year of both challenges and innovations in technology. AI is expected to be leveraged in new and impactful ways in businesses. The rise of fractional expertise is becoming a trend in organizations. Pop culture...Company Operating Systems - CoS it's Thanksgiving - Matt Shaffer

In the latest episode of Polaris, Matt Shaffer delves into the concept of Company Operating Systems (CoS), exploring its framework, key components, and the importance of documentation and communication in achieving business goals. We discuss the distinction between strategic and operational focuses, the difference between strategy and planning, and share real-world applications of CoS in various organizations. The conversation also touches on the role of software in implementing CoS, best practices for successful implementation, and future trends in organizational design and strategy.
Takeaways· A Company Operating System is a framework that helps maintain focus on business priorities.
...
CIAO means goodbye, but say hello to the CAIO - Andrew Borg

Today we examine the emerging role of the Chief AI Officer (CAIO) and its growing importance within organizations. While the CAIO may not be necessary in every company, particularly those in the early stages of AI adoption, their role becomes increasingly vital as AI adoption matures. We outline the key responsibilities and benefits of a CAIO, including driving AI strategy, managing AI initiatives, ensuring ethical AI development, and bridging the talent gap in AI expertise.
Portions of this podcast were generated by Google Notebook LM AI, and is based on Andrew Borg's excellent post on the Synozur b...
CIAO means goodbye, but say hello to the CAIO - Preview

Today we examine the emerging role of the Chief AI Officer (CAIO) and its growing importance within organizations. While the CAIO may not be necessary in every company, particularly those in the early stages of AI adoption, their role becomes increasingly vital as AI adoption matures. We outline the key responsibilities and benefits of a CAIO, including driving AI strategy, managing AI initiatives, ensuring ethical AI development, and bridging the talent gap in AI expertise.
Portions of this podcast were generated by Google Notebook LM AI, and is based on Andrew Borg's excellent post on the Synozur b...